2011 Hyundai Sonata door lock problems

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

The contact owns a 2011 Hyundai Sonata. The contact stated that the exterior door lock button was no longer operative. There was no warning light illuminated. The contact stated that the battery and key fob of the vehicle were replaced; however, the failure persisted. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle could not been repaired under NHTSA Campaign Number: 10V070000 (Latches/Locks/Linkages) as the VIN was not included. The vehicle was not diagnosed or repaired. The failure mileage was approximately 74,800.

NHTSA complaint #11474042 — an unverified report by a vehicle owner.

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

The rear passenger door will not open from the inside or outside. When my kids are in the back seat, they cannot get out that door and in the event of an emergency on the right side of the car, would be put at great risk not being able to open the left side passenger door. I had just opened the door to retrieve my backpack from the back seat and tried the door again and it was stuck. I unlocked the doors from the front seat and tried again to no avail. I went inside the car to try and open it and despite it being unlocked, it will not open. the interior latch feels like it is not moving anything when I try and open it, but the door acts like it is locked and cannot be opened with the handles. I have not taken it to the dealer yet, but plan to if I cannot fix it on my own.

NHTSA complaint #11447618 — an unverified report by a vehicle owner.

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

The contact owns a 2011 Hyundai Sonata. The contact stated that while operating the vehicle, the front driver’s and passenger’s side door locks would unlock causing the doors to open inadvertently. The vehicle was taken to the local dealer who diagnosed that the door latches needed to be replaced. The vehicle was not yet repaired. The manufacture was notified of the failure, but no assistance was offered. The contact was informed that the vehicle was included in the NHTSA Campaign Number: 10V070000 (Latches/Locks/Linkages). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 195,000.

NHTSA complaint #11445392 — an unverified report by a vehicle owner.

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

TL* THE CONTACT OWNED A 2011 HYUNDAI SONATA. WHILE DRIVING HIGHWAY SPEEDS, AN ABNORMAL NOISE COULD BE HEARD FROM THE FRONT END OF THE VEHICLE. THE CONTACT ALSO STATED THAT THE DOOR LATCHES FAILED, WHICH ALLOWED THE DOORS TO REMAIN OPEN EVEN WHEN THE VEHICLE WAS IN DRIVE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE DOOR LATCHES AND THE FRONT COIL SPRINGS WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THEY COULD NOT BE OF ANY ASSISTANCE DUE TO THE VIN NOT BEING INCLUDED IN NHTSA CAMPAIGN NUMBERS: 10V070000(LATCHES/LOCKS/LINKAGES) AND 15V629000 (SUSPENSION). THE CONTACT WAS INFORMED THAT NHTSA HAD ISSUED OUT THE RECALLS AND THEY WERE REGULATED BY THE MANUFACTURER. THE APPROXIMATE FAILURE MILEAGE WAS 135,000.

NHTSA complaint #10985695 — an unverified report by a vehicle owner.

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. THE CONTACT STATED THAT THE REAR PASSENGER SIDE DOOR FAILED TO LOCK. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER SIDE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.

NHTSA complaint #10648229 — an unverified report by a vehicle owner.

LATCHES/LOCKS/LINKAGES

REGARDING RECALL CAMPAIGN IS096 HYUNDAI/SONATA PASSENGER FRONT DOOR LOCK SWITCH IS OUT. DOOR WON'T OPEN WITH DOOR LOCK ACTUATOR. DOOR SWUNG OPEN WHEN CAR WAS TURNING. DOOR WOULD NOT CLOSE ALL THE WAY . HYUNDI MOTOR AMERICA CONFIRMS RECALL OF 2011 HYUNDI SONATA'S BUT ONLY FOR CARS PRODUCED THROUGH 2/15/2010. MY HUSBAND'S CAR WAS PRODUCED 4/20/2011 OUTSIDE PRODUCTION DATE THEY SAY PROBLEM WAS CORRECTED. THE PROBLEM WAS NOT CORRECTED. AFTER NUMEROUS CALLS TEAM SUPERSTORES AS A ONE TIME GOODWILL ADJUSTMENT TO PAY FOR PART ONLY. THEY ACKNOWLEDGE HIS CAR WAS DOING SAME THING AS RECALL . WE HAD TO PAY $240.00 FOR LABOR, HYUNDI SHOULD REIMBURSE FOR THIS FEE AS IT IS THE EXACT PROBLEM AND THE SAME YEAR. I WAS IN THE PASSENGER SIDE OF THE CAR AND I COULD HAVE BEEN SERIOUSLY HURT.

NHTSA complaint #10621040 — an unverified report by a vehicle owner.

LATCHES/LOCKS/LINKAGES

3X THE DRIVER WINDOW BUTTON IS INOPERABLE. WOULD TURN OFF CAR AND THEN IT WOULD AGAIN WORK. THE WORST ISSUE IS THIS: STARTED UP CAR THIS MORNING 7-9-12 (THIS IS THE 3RD OCCURRENCE) AND THE DOORS DO NOT LOCK, THEN I PUT IT IN REVERSE AND IT GOES ABOUT 2 FEET AND IT APPLIES THE BRAKES. I NOTICED EACH TIME THE GEAR CONSOLE DOES NOT LIGHT UP. THE CAR ACTUALLY DOES NOT GO INTO GEAR. EACH TIME I HAVE TURNED OFF THE IGNITION AND RESTARTED IT AND IT WORKS FINE. IT'S GOING TO THE SHOP FOR THE 30K CHECK UP AND THIS WILL BE BROUGHT UP. THE DRIVERS WINDOW HAS BEEN BROUGHT UP AND THE DEALER HAS SAID THERE WAS NO PROBLEM. WRONG. THERE IS WHEN IT DOESN'T WORK. I HAD ONE OF THESE IN 2001 AND IT TOO HAD ELECTRICAL ISSUES. MY NEIGHBOR JUST SOLD THEIR 05 SONATA DUE TO ELECTRICAL ISSUES.

NHTSA complaint #10464675 — an unverified report by a vehicle owner.

LATCHES/LOCKS/LINKAGES

6/28/2010 2011 HYUNDAI SONATA: FRONT DOOR LOCKS ON PAGE 4/19 OF THE 2011 OWNER'S MANUAL SONATA IT STATES: "IF THE INNER DOOR HANDLE OF THE FRONT DOOR IS PULLED WHEN THE DOOR LOCK BUTTON IS IN LOCK POSITION, THE BUTTON IS UNLOCKED AND DOOR OPENS." I ASSUME THIS IS WHILE THE VEHICLE IS PARKED. I AM CONCERNED THAT I AM ABLE TO OPEN THE FRONT DOORS WHEN LOCKED AND IN MOTION. FURTHERMORE, ON PAGE 4/20 IT STATES: "WARNING - DOORS * THE DOORS SHOULD ALWAYS BE FULLY CLOSED AND LOCKED WHILE THE VEHICLE IS IN MOTION TO PREVENT ACCIDENTAL OPENING OF THE DOOR. LOCKED DOORS ALSO DISCOURAGE POTENTIAL INTRUDERS WHEN THE VEHICLE STOPS OR SLOWS." WHAT GOOD IS THE FRONT DOOR LOCKS IF YOU ARE ABLE TO OPEN THE DOORS WHILE MOVING? MY VEHICLE IS NOT INCLUDED IN THE FOLLOWING RECALL. HYUNDAISONATA2011HYUNDAI-KIA HAS NOTIFIED NHTSA ABOUT A DEFECT IN CERTAIN MODEL YEAR 2011 SONATA VEHICLES MANUFACTURED FROM DECEMBER 11, 2009 THROUGH FEBRUARY 15, 2010. THE FRONT INSIDE DOOR LOCK SWITCH CAN REMAIN IN THE UNLATCHED POSITION. THE DOOR MAY NOT BE IN THE LOCKED POSITION AND MAY OPEN WHILE THE VEHICLE IS IN MOTION, POSSIBLY RESULTING IN INJURY TO THE DRIVER OR PASSENGER. HYUNDAI-KIA WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES BY REPLACING LATCHES AFFECTED BY THIS RECALL CAMPAIGN FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 12, 2010. OWNERS MAY CONTACT HYUNDAI CUSTOMER ASSISTANCE CENTER AT 1-800-633-5151. HYUNDAI'S RECALL CAMPAIGN NUMBER IS 096.OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO HTTP://WWW.SAFERCAR.GOV .

NHTSA complaint #10340493 — an unverified report by a vehicle owner.

LATCHES/LOCKS/LINKAGES

2011 HYUNDAI SONATA GLS AUTOMATIC TRANSMISSION. PROBLEM WITH IGNITION KEY. THE KEY WILL NOT GO PAST ACC TO THE LOCK POSITION TO ALLOW THE KEY TO BE REMOVED. FOLLOWED DIRECTIONS IN MANUAL TO PUSH THE KEY IN AT ACC POSITION, BUT THE LOCK MECHANISM DOES NOT MOVE. HAPPENS EVERY OTHER DAY. HAVE RESTART THE CAR AND MOVE IT AND TRY THE PROCESS AGAIN TO GET KEY TO MOVE INTO ITS PROPER POSITION (LOCK) TO REMOVE KEY. THIS HAS HAPPENED TO BOTH MYSELF AND MY WIFE. TAKING CAR TO DEALERSHIP. IMPOSSIBLE SECURITY SITUATION AS CANNOT LEAVE KEY IN VEHICLE.

NHTSA complaint #10334533 — an unverified report by a vehicle owner.

LATCHES/LOCKS/LINKAGES

2011 HYUNDAI SONATA GLS AUTOMATIC TRANSMISSION. INSERT KEY TO START ENGINE. WHEN I WANT TO TURN OFF ENGINE, THE KEY WILL NOT GO PAST ACC. I PUSH IN THE KEY AND TRY TO TURN KEY INTO THE LOCK POSITION, IT WILL NOT GO INTO THE LOCK POSITION. I HAVE TO FIDDLE AROUND WITH THE RELEASE SWITCH, AND SHIFTER ON THE SHIFTER ARM. EVENTUALLY I CAN GET THE KEY OUT. THE ENGINE DOES SHUT OFF, BUT CAN'T LEAVE CAR, BECAUSE IT CAN BE STARTED AGAIN. I CAN'T LEAVE THE CAR BECAUSE THE CAR CAN BE STARTED WITHOUT ME BEING THERE. THIS FAILURE HAPPENS ALMOST EVERY TIME I TRY TO TURN OFF THE CAR. I BROUGHT THE CAR BACK TO KING HYUNDAI FL, TWICE, WITHOUT THEM FIXING THE PROBLEM. I AM NOW WAITING FOR THEM TO REPLACE SOME PARTS TO THE SHIFTER ARM. IF THAT DOES NOT WORK, I WILL INVOKE THE LEMON LAW.

NHTSA complaint #10327508 — an unverified report by a vehicle owner.

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

2011 HYUNDAI SONATA: I HAD HEARD ABOUT THE DOOR LATCH RECALL ON MY NEW SONATA VIA NEWS REPORTS. I PURCHASED THIS SONATA ON FEB 16TH,2010. SO,I CALLED AND THE DEALER(ST.AUGUSTINE HYUNDAI)SAID I WASN'T INCLUDED IN THE DOOR LATCH RECALL. THE DEALER SAID THERE WAS 2 BULLETINS ON MY SONATA ANYHOW. #1,THE IGNITION WIRE NEEDS REROUTING OR IT COULD BECOME AFRAID. #2,THE ECM COMPUTER NEEDED RE-PROGRAMMING AT THAT TIME WITH AN EXPLANATION THAT SOME NEW SOFTWARE FROM HYUNDAI WHEN IT ARRIVED TO THE DEALER,THEY WOULD CHECK THE PARAMETERS OF THE ECM COMPUTER PROGRAM. NOW,I HAVEN'T TO THIS DATE RECEIVED ANY INFORMATION REGARDING ANY OF THESE 3 ISSUES WITH MY NEW 2011 SONATA FROM ANYONE IN THE MAIL? ON 3/16/2010 YESTERDAY I RECEIVED A CALL FROM HYUNDAI USA CORPORATION. THE MAN SAID MY CAR" IS" AFFECTED NOW BY THE DOOR LATCH RECALL. I DIDN'T ASK HIM ABOUT THE OTHER 2 BULLETINS MENTIONED BY THE DEALER NOR DID HE MENTION THEM TO ME. HE SAID I WOULD RECEIVE A LETTER ABOUT THE DOOR LATCH RECALL SOON. BUT NOTHING AGAIN ABOUT THE OTHER 2 ISSUES? I HAVE BEEN ON HOLD FOR 45 MINS ONCE TODAY AND 35 MINS YESTERDAY AND JUST HUNG UP BECAUSE ITS BEEN TOO DIFFICULT GETTING ANYONE AT HYUNDAI,THE PRESS(OR SPEAK) RECALL OPTION TO ROUTE ONES CALL ON PHONE OR DEPT SAID ITS HAVING HIGH CALL VOLUME DUE TO RECENT RECALLS.I CALLED ST.AUGUSTINE HYUNDAI BACK YESTERDAY AND SPOKE TO SERVICE MANAGER AND HE SAID IT'S SHOWING NOW ABOUT THE DOOR LATCH AND THE OTHER 2 ISSUES STILL EXIST LIKE HE TOLD BE WEEKS BACK ALREADY ON THE PHONE. I ASKED WHAT NEEDS REPROGRAMMED WITH THE ECM COMPUTER. HE ASKED ME TO HOLD,CAME BACK AND SAID IF THAT ISN'T TENDED TOO. THE ENGINE COULD STALL OR THE CAR MIGHT SUDDENLY BE ABLE TO GO NO FASTER THEN 20MPH. THIS SOUNDS UNSAFE AND I HAVEN'T RECEIVED ANY LETTER OFFICIAL FROM HYUNDAI CORPORATION. IF I'M DRIVING AND MY CAR STALLS OR I'M ON THE FREEWAY AND THE CAR DROPS FROM 70MPH TO 20MPH WITHOUT MY DESIRE TO DO SO IS UNSAFE?THEY SUPPOSEDLY SPENT 4 YEARS DEVELOPING THE VEHICLE.

NHTSA complaint #10320556 — an unverified report by a vehicle owner.