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FaultScore report

2010 Infiniti EX35 problems

Owners have filed 19 complaints about the 2010 Infiniti EX35 with NHTSA between 2010 and 2024. The largest single group is the transmission & drivetrain. Across this model's run it ranks 2 of 3 worst.

Read the complaints What breaks Worst years for the Infiniti EX35 All 2010 cars
B

FaultScore 37/100

Higher is worse. Measured against the other years of the Infiniti EX35.

How this is worked out

The numbers

19

Complaints

0

Crashes reported

0

Fires reported

0

Injuries reported

12,452 mi

Median mileage at failure

Half of reported failures happened before this

71%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 33 vs 50 Severity 0 vs 50 Early failure 100 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 33
Against the median year of the Infiniti EX35. 50 means typical for this model; 100 means roughly double.
Severity — 0
0% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 100
71% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2010 compares with every other Infiniti EX35

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2010 Infiniti EX35

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Transmission & Drivetrain 5 26.3%

Median failure at 6,874 miles

Other & Unspecified 2 10.5%

Median failure at 750 miles

Body & Structure 2 10.5%
Steering 2 10.5%

Median failure at 60,918 miles

Electrical System 2 10.5%

Median failure at 99,270 miles

Equipment & Accessories 1 5.3%

Median failure at 750 miles

Windows, Mirrors & Wipers 1 5.3%
Fuel & Propulsion 1 5.3%

Median failure at 25,000 miles

Acceleration & Cruise Control 1 5.3%

Median failure at 750 miles

Airbags 1 5.3%
Engine & Cooling 1 5.3%

Median failure at 30,000 miles

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

Under 1,000 miles 3 21.4%
1,000 – 9,999 miles 3 21.4%
10,000 – 24,999 miles 2 14.3%
25,000 – 49,999 miles 3 21.4%
50,000 – 74,999 miles 2 14.3%
150,000+ miles 1 7.1%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Mar 2010 peak 3 May 2024

Recalls on the 2010 Infiniti EX35

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

Canada — Transport Canada

Canada runs its own recall programme, and its campaigns do not always mirror the American ones.

Recall 2010383 19,565 units in Canada

Lights And Instruments

On certain vehicles, the filament in the bulb of the Daytime Running Lamps (DRL) may burn out due to a shorter lifespan than expected. A loss of DRL illumination could render the vehicle less visible to other motorists and to pedestrians during daylight hours, possibly resulting in a crash causing property damage and/or personal injury. Correction: Dealers will replace the Daytime Running Lamp bulbs with a longer life type bulb.

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

Henrico, VA

STRUCTURE:BODY

The dashboard on this vehicle get gooey and melts when exposed to sunshine. The intense glare on the windshield makes the car dangerous to drive because visibility is greatly impaired.

NHTSA complaint #11588235 — an unverified report by a vehicle owner.

Henrico, VA

VISIBILITY/WIPER

The dashboard on this vehicle get gooey and melts when exposed to sunshine. The intense glare on the windshield makes the car dangerous to drive because visibility is greatly impaired.

NHTSA complaint #11588235 — an unverified report by a vehicle owner.

at 159,041 miles Ocala, FL

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

The contact owns a 2010 Infiniti EX Journey. The contact stated that on several occasions when the vehicle was started and when driving at various speeds the speed odometer did not. The vehicle was taken to a dealer where it was diagnosed that the instrument cluster panel needed to be replaced. The vehicle was not replaced. The manufacturer was not notified of the failure. The failure mileage was 159,041.

NHTSA complaint #11557462 — an unverified report by a vehicle owner.

Frisco, TX

STRUCTURE:BODY

MY DASHBOARD IS "MELTING." IT'S STICKY AND GOOEY, EMITS CHEMICAL FUMES, AND PROJECTS A GLARE OF TINY DOTS ALL OVER MY WINDSHIELD. I BEGAN NOTICING THIS AT BEGINNING 2019. DEALER SAID NOTHING THEY CAN DO (TOLD ME TO PUT A PIECE OF CARPET ON TOP OF IT). INFINITI CONSUMER AFFAIRS SAID NOTHING THEY CAN DO (OCT 22, 2019) I CALLED AND EMAILED. I PARK IN MY GARAGE, AND IF IN A LOT, I USE A WINDSHIELD COVER. YOU CAN'T SEE IT IN A PHOTO, IT'S THE TOUCH, SMELL, AND GLARE. I BEGAN SUFFERING RESPIRATORY ISSUES FIRST TIME IN MY LIFE, AND IT IS NOT SAFE TO DRIVE BECAUSE IT LOOKS LIKE YOU'RE LOOKING OUT OF A WINDSHIELD COVERED IN TINY DOTS.

NHTSA complaint #11330177 — an unverified report by a vehicle owner.

at 63,000 miles Monmouth Junction, NJ

STEERING

I AM WRITING THIS EMAIL DUE TO A LIFE THREATENING INCIDENT WHILE DRIVING MY 2010 INFINITI EX35(VIN:[XXX]). I WAS DRIVING THE VEHICLE ON ROUTE US1 AROUND 45-50 MILES PER HOUR WHEN THE STEERING WHEEL GOT STUCK AND WOULD NOT MOVE. I WAS IN THE FIRST LANE OF A 3 LANE ROAD AND WITH LOT OF DIFFICULTY WAS ABLE TO STOP IT ON THE SHOULDER. THIS WAS REALLY CRAZY THAT THE STEERING WHEEL COULD GET STUCK WHILE DRIVING THE CAR. I COULD HAVE GOT KILLED OR COULD HAVE KILLED SOME ONE DUE TO THIS ISSUE. I CALLED THE SERVICE CENTER AND THEY SAID THAT THE POWER WOULD HAVE GOT LOST AND HENCE THE STEERING WHEEL GOT STUCK. I ASKED IF THEY COULD TOW THE VEHICLE AND THEY MENTIONED THEY COULD NOT TOW THE VEHICLE AND IT WAS MY RESPONSIBILITY. I AM REALLY SURPRISED BY SUCH A POOR LACK OF SERVICE BY YOUR SERVICE CENTER WHERE I ACTUALLY BOUGHT THE CAR. ANYWAYS I AM TOO SCARED TO DRIVE THE VEHICLE AGAIN AND WOULD LIKE MY FULL MONEY BACK SO THAT I CAN BUY A DIFFERENT MODEL CAR. I HAVE TOWED THE CAR TO THE RAY CATENA INFINITI SERVICE CENTER INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA complaint #10925656 — an unverified report by a vehicle owner.

at 58,836 miles Briarwood, NY

STEERING

I STARTED MY VEHICLE THIS MORNING AND A YELLOW LIGHT WITH A KEY CAME ON FOR THE FIRST TIME, I THOUGHT IS WAS THE KEY BATTERY SO I PAID NO ATTENTION, GOT TO MY DESTINATION AND TURNED THE CAR OFF, A FEW MINUTES LATER GOT BACK INTO THE CAR TO HEAD HOME AND IT WON'T START. I WAS STUCK THERE FOR FIVE HOURS TRYING TO GET IT STARTED WITH HELP FROM A LOCKSMITH AND MY MECHANIC, FINALLY FOUND THE ISSUE ON GOOGLE WAS A FAULTY STEERING WHEEL LOCK UNIT WHICH 37 OTHER PEOPLE HAD PROBLEMS WITH AND WAS CHARGED $900 AND UP TO FIX BY THE DEALERS THEY KNOW OF THIS ISSUE BUT WON'T RECALL IT. MY MECHANIC MOVED THE STEERING UP AND DOWN WITH THE LOCK RELEASE AND FINALLY GOT IT STARTED.

NHTSA complaint #10819833 — an unverified report by a vehicle owner.

at 39,500 miles Williamsburg, VA

ELECTRICAL SYSTEM

ON FRIDAY 7-AUGUST-2015 MY WIFE'S 2010 EX35 DID NOT CRANCKED. VEHICLE GOT TOWED TO INFINITI SERVICE DEPARTMENT. DIAGNOSTIC WAS RAN AND THE FAULTY PART IS THE STEERING WHEEL LOCK UNIT. A FORMER INFINITI MECHANIC TOLD ME THAT NISSAN ALTIMA'S USE THE SAME PART AND GOT RECALLED ON THOSE VEHICLES. HE ALSO STATES THAT WITH JUST MOVING THE TELESCOPING THE STEERING WHEEL IN AND OUT THE PROBLEM GOES AWAY. HE WAS RIGHT AND NOW THE VEHICLE STARTS. HOWEVER SERVICE DEPARTMENT STATES THAT THE VEHICLE COULD LOCK THE STEERING WHEEL WHILE DRIVING. THEY WANT $1,100 TO FIX THE PROBLEM. MY TAKE IS THAT THIS IS A SAFETY ISSUE AND SHOULD BE THREATED AS THE SAME SITUATION AS THE ALTIMA.

NHTSA complaint #10747776 — an unverified report by a vehicle owner.

NEW York, NY

AIR BAGS

INFINITI REFUSES TO TELL ME WHETHER OR NOT MY 2010 EX 35 HAS A TAKATA AIRBAG.

NHTSA complaint #10662233 — an unverified report by a vehicle owner.

at 6,874 miles Tallahassee, FL

POWER TRAIN

TL* THE CONTACT OWNS A 2010 INFINITI FX35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE WOULD NOT RESPOND TO ACCELERATION ATTEMPTS. AFTER CONTINUALLY DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE JERKED FORWARD AND THEN LUNGED IN REVERSE. THE VEHICLE THEN SUDDENLY AND RAPIDLY ACCELERATED. THE FAILURE RECURRED WHILE THE CONTACT WAS DRIVING AT VARIOUS SPEEDS INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE CONTACT WAS NOT AWARE OF THE REPAIR NECESSARY TO REMEDY THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 6,874.

NHTSA complaint #10493828 — an unverified report by a vehicle owner.

at 25,000 miles White Plains, NY

FUEL/PROPULSION SYSTEM

TL* THE CONTACT OWNS A 2010 INFINITI EX35. THE CONTACT STATED WHILE ADDING FUEL TO THE VEHICLE THE FUEL PUMP DID NOT SHUT OFF CAUSING GASOLINE TO OVERFLOW OUT OF THE TANK ONTO THE GROUND. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THEY NEVER HEARD OF ANYTHING LIKE THAT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 25,000.

NHTSA complaint #10489483 — an unverified report by a vehicle owner.

at 30,000 miles Linwood, NJ

ENGINE AND ENGINE COOLING

ENGINE FAILED DUE TO OIL PROBLEM WITHOUT ANY WARNING.

NHTSA complaint #10441954 — an unverified report by a vehicle owner.

Boca Raton, FL

UNKNOWN OR OTHER

SIDE MIRRORS ARE HINDERING SIGHT - VERY LARGE BLIND SPOT ON EACH SIDE. I HAVE ALMOST HIT PEOPLE IN INTERSECTIONS. THE MIRRORS ARE TOO LARGE AND IT A VERY DANGEROUS DESIGN FLAW.

NHTSA complaint #10425823 — an unverified report by a vehicle owner.

at 6,000 miles Washington, DC

POWER TRAIN:MANUAL TRANSMISSION

TL*THE CONTACT OWNS A 2010 INFINITI EX35. THE CONTACT STATED THAT WHEN HE SHIFTED INTO SPORTS MODE, THE VEHICLE STOPPED MOVING. THE FAILURE OCCURRED TWICE. HE HAD TO QUICKLY SHIFT BACK TO DRIVE IN ORDER TO AVOID A CRASH. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THEY COULD NOT DUPLICATE THE FAILURE. THE FAILURE ALSO OCCURRED WHEN HE SHIFTED FROM PARK TO DRIVE. HE WAS FORCED TO SHIFT INTO PARK GEAR, TURN THE VEHICLE OFF AND TRY AGAIN. THE VEHICLE HAD NOT BEEN REPAIRED. THE CONTACT CALLED THE MANUFACTURER AND FILED A COMPLAINT. THE CURRENT MILEAGE WAS APPROXIMATELY 12,700. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.

NHTSA complaint #10401074 — an unverified report by a vehicle owner.

at 12,452 miles Washington, DC

POWER TRAIN:AUTOMATIC TRANSMISSION

MY VEHICLE (INFINITI EX 35, 2010) STOPS REPEATEDLY WHILE IN DS MODE. I HAVE DOCUMENTED 11 INSTANCES WHEN THIS VEHICLE STOPPED INCLUDING TODAY. THE VEHICLE IS CURRENTLY WITH THE DEALERSHIP IN ALEXANDRIA VIRGINIA.

NHTSA complaint #10397212 — an unverified report by a vehicle owner.

at 12,452 miles Washington, DC

POWER TRAIN:MANUAL TRANSMISSION

MY VEHICLE (INFINITI EX 35, 2010) STOPS REPEATEDLY WHILE IN DS MODE. I HAVE DOCUMENTED 11 INSTANCES WHEN THIS VEHICLE STOPPED INCLUDING TODAY. THE VEHICLE IS CURRENTLY WITH THE DEALERSHIP IN ALEXANDRIA VIRGINIA.

NHTSA complaint #10397212 — an unverified report by a vehicle owner.

at 4,000 miles Tucson, AZ

POWER TRAIN

I AM HAVING 'ACCELERATOR LAG'; MANY TIMES WHEN I TRY TO ACCELERATE THE CAR FROM A STOP, IT WILL MOVE VERY SLOW. THIS IS VERY DANGEROUS WHEN I AM PULLING OUT IN FAST TRAFFIC. I TRIED TO HAVE THIS REPAIRED AT MY DEALER, BUT THEY SAID THEY HAD NO FIX FOR THIS.

NHTSA complaint #10353675 — an unverified report by a vehicle owner.

at 750 miles Boston, MA

VEHICLE SPEED CONTROL

MY BRAND NEW EX35 INFINITY ADAPTIVE AND STANDARD CRUISE CONTROL ("ACC")CRASHED (QUIT WORKING) ON ME 4X IN THE FIRST 2 MONTHS I OWNED THE CAR. IN ADDITION DURING THAT PERIOD WHEN THE ADAPTIVE CRUISE CONTROL WORKED, IT DID NOT WORK FULLY OR PROPERLY. FINALLY, INFINITI DECLARED A RECALL FOR THE CRASHING ACC AND PURPORTEDLY "FIXED" IT ON 01/20/10. HOWEVER, AFTER THE "FIX" IT BECAME EVIDENT THAT A SAFETY WARNING FEATURE OF THE THAT CHIMES AND FLASHES WHEN ANOTHER CAR CUTS IN BETWEEN YOU AND THE CAR IN FRONT. THIS FEATURE EXISTED ON THE 2010 EX35 BEFORE THE "FIX", IS DESCRIBED IN THE EX35 MANUAL AND WORKED ON MY PREVIOUS CAR (A 2008 FX35) THAT HAD ACC. INFINITI'S RESPONSE IS THAT THIS FEATURE IS NO LONGER PART OF THE SYSTEM AND IF THE MANUAL STATES OTHERWISE, THEIR 2010 EX35 MANUAL IS WRONG.

NHTSA complaint #10321604 — an unverified report by a vehicle owner.

at 750 miles Boston, MA

UNKNOWN OR OTHER

MY BRAND NEW EX35 INFINITY ADAPTIVE AND STANDARD CRUISE CONTROL ("ACC")CRASHED (QUIT WORKING) ON ME 4X IN THE FIRST 2 MONTHS I OWNED THE CAR. IN ADDITION DURING THAT PERIOD WHEN THE ADAPTIVE CRUISE CONTROL WORKED, IT DID NOT WORK FULLY OR PROPERLY. FINALLY, INFINITI DECLARED A RECALL FOR THE CRASHING ACC AND PURPORTEDLY "FIXED" IT ON 01/20/10. HOWEVER, AFTER THE "FIX" IT BECAME EVIDENT THAT A SAFETY WARNING FEATURE OF THE THAT CHIMES AND FLASHES WHEN ANOTHER CAR CUTS IN BETWEEN YOU AND THE CAR IN FRONT. THIS FEATURE EXISTED ON THE 2010 EX35 BEFORE THE "FIX", IS DESCRIBED IN THE EX35 MANUAL AND WORKED ON MY PREVIOUS CAR (A 2008 FX35) THAT HAD ACC. INFINITI'S RESPONSE IS THAT THIS FEATURE IS NO LONGER PART OF THE SYSTEM AND IF THE MANUAL STATES OTHERWISE, THEIR 2010 EX35 MANUAL IS WRONG.

NHTSA complaint #10321604 — an unverified report by a vehicle owner.

at 750 miles Boston, MA

EQUIPMENT ADAPTIVE/MOBILITY

MY BRAND NEW EX35 INFINITY ADAPTIVE AND STANDARD CRUISE CONTROL ("ACC")CRASHED (QUIT WORKING) ON ME 4X IN THE FIRST 2 MONTHS I OWNED THE CAR. IN ADDITION DURING THAT PERIOD WHEN THE ADAPTIVE CRUISE CONTROL WORKED, IT DID NOT WORK FULLY OR PROPERLY. FINALLY, INFINITI DECLARED A RECALL FOR THE CRASHING ACC AND PURPORTEDLY "FIXED" IT ON 01/20/10. HOWEVER, AFTER THE "FIX" IT BECAME EVIDENT THAT A SAFETY WARNING FEATURE OF THE THAT CHIMES AND FLASHES WHEN ANOTHER CAR CUTS IN BETWEEN YOU AND THE CAR IN FRONT. THIS FEATURE EXISTED ON THE 2010 EX35 BEFORE THE "FIX", IS DESCRIBED IN THE EX35 MANUAL AND WORKED ON MY PREVIOUS CAR (A 2008 FX35) THAT HAD ACC. INFINITI'S RESPONSE IS THAT THIS FEATURE IS NO LONGER PART OF THE SYSTEM AND IF THE MANUAL STATES OTHERWISE, THEIR 2010 EX35 MANUAL IS WRONG.

NHTSA complaint #10321604 — an unverified report by a vehicle owner.