2013 Infiniti JX35 airbag problems

AIR BAGS

The contact owns a 2013 Infiniti JX35. The contact stated that for the past several months, the air bag warning light had been intermittently illuminated, and the fuel gauge had failed to indicate the proper fuel levels in the fuel tank. Additionally, it was difficult to open the hood. The contact researched online and related the failures to NHTSA Campaign Number: 16V244000 (Air Bags),12V398000 (Fuel System, Gasoline), and 15V033000 (Structure). The vehicle was taken to a dealer, and the contact was informed that there were no open recalls associated with the VIN for the failures. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 147,516.

NHTSA complaint #11729678 — an unverified report by a vehicle owner.

AIR BAGS

Airbag light continuously flashes, I read that there were recalls with Nissan/Infiniti airbags and my model and year was included so I took it to the dealer to have it checked. Infiniti of Lynnwood can't find the problem, they said all the sensors were fine and diagnosed it as; "98820-3JA9B - Sensor-Side Airbag center. Airbag diagnosis sensor to start, this is the first step, will have to test further if not corrected after replacement". The service dealer said that it's the first step to figure out what's wrong, the quote was $2,120.96, he said it might fix it and can be a money pit. My concern is that my car might have been missed in the airbag recall.

NHTSA complaint #11557364 — an unverified report by a vehicle owner.

AIR BAGS

The vehicle components OCS MODULES and Sensors are failed. They have been inspected by Bob Moore Dealer in OKC, OK and with their repair shop currently waiting for Recall Approval. There is a warning signal on dash board of Airbag displaying off when a passenger is sitting on front passenger side. It does not sensor anyone in seat. Their are several campaigns out on JX35 but say it has expired. However, the campaigns described my current Safety issue I'm having with my JX35 2013 Vehicle. They dealer need a current approval/ Campaign to cover my repair cost of$785.24

NHTSA complaint #11465840 — an unverified report by a vehicle owner.

AIR BAGS

Supplemental restraint system side control module has failed. I have got it checked to find out that this part is notorious for failing. It makes it so the airbags will not work in an accident. My airbag light was blinking and I took it in to get repaired only to find that the restraint system is broke and is NOT easy or cheap to fix. I feel like since the airbags not working is a huge safety issue I feel as if there should be something done about this

NHTSA complaint #11459978 — an unverified report by a vehicle owner.

AIR BAGS

Airbag light just came on out of nowhere. Took to dealership and they stated they needed to replace the whole system. Calling it an airbag control unit internal failure. States it’s 2300 to fix. Makes no sense why it went out. I’m driving on it until the airbag recall is finished.

NHTSA complaint #11457560 — an unverified report by a vehicle owner.

AIR BAGS

The vehicle was being driven on the freeway. I was driving in the carpool lane with a passenger going around 75-80mph. The road was a smooth paved road, there wasn't anything on the road for my car to hit or run over. Then all of a sudden the driver-side airbag curtain deployed, and my seatbelt tightened and locked up in place. This frightened me and left me unable to drive correctly and endangered both my passenger's and my life. I had to immediately pull off to an exit and I concluded that the driver-side airbags deployed spontaneously and this put my life in danger and others driving on the freeway. So the driver-side side airbags malfunctioned and are available for inspection. The safety of others was put at risk by having the airbags deployed while driving on the freeway at a fairly high speed. The component has not been inspected or replaced by the manufacturer or any other entity. There was a passenger seatbelt warning light lit up prior to the incident, but it was for the passenger airbags and its meaning is that the passenger airbags would not deploy in the case of a vehicle accident/collision.

NHTSA complaint #11446908 — an unverified report by a vehicle owner.

AIR BAGS

Airbag light flashing in dashboard; passenger front seat sensor not working- showing unoccupied when occupied with adult. VIN # not showing as part of recall, yet this is a known issue with the model/year. Interesting a common trend with certain VIN #s like mine shown on NHTSA complaints page. Another recall campaign needed to include these VIN numbers. Have reported several times to the dealership. I've now paid $1000 to repair the airbag sensors, and problem is not resolved. Nissan is responsible and this is a safety issue. NTSHA needs to do another recall campaign.

NHTSA complaint #11446300 — an unverified report by a vehicle owner.

AIR BAGS

When I purchased the car no warning lights or problems were wrong with it it drove fine. The same day I got it home which is an hour away, the check engine light came on so i called them back. I took car back to shop and told them the code said it was the converter they said that was not right and it was just bad gas put in it so they reset engine light. As soon as i got back home the engine light came back on and then all the power locks on the doors stopped working. I took it to meinieke in greenville in which they said my converter went bad and that is why the engine light was on. Then they said it must have been in water because it was severe rust underneath the hood. and it effected electrical system. However, none of this information was on the car fax report. no flood damage, no repairs etc. Also none of this was occurring

NHTSA complaint #11433957 — an unverified report by a vehicle owner.

AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER

The contact owns a 2013 Infiniti JX35. The contact stated that the passenger’s side air bag was recalled on the vehicle twice and the vehicle was repaired. The contact stated that the passenger’s side air bag sensor failed to detect a passenger seated in the seat. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 80,000.

NHTSA complaint #11432492 — an unverified report by a vehicle owner.

AIR BAGS

SRS LIGHT IS BLINKING AND DEALER IS UNABLE TO FIX THE ISSUE AND I AM NOT SURE WHETHER I AM SAFE IN CASE OF ACCIDENT OR WHAT ARE THE REPERCUSSIONS OF THIS BLINKING LIGHT

NHTSA complaint #11400406 — an unverified report by a vehicle owner.

AIR BAGS

MY 2013 JX 35,,BEEN RECALLED FOR AIR BAG MALFUNCTION,,KEEPS FLASHING,BROUGHT TO DEALER TWICE BUT AFTER FEW WEEKS COMES BACK,,AS OF NOW FLASHING WONT STOP,,MEANS IF THERES ACCIDENT WORRIED MIGHT NOT WORK,,LET ME KNOW IF THE AIR BAG WORK WITH THESE FLASHING,,THEN ITS OK,,BUT IF IT DOESNT RESPONSE THEN I NEED YOUR ASSISTANCE TO GET IT FIX

NHTSA complaint #11365351 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE PASSENGER'S SIDE AIR BAG WARNING LIGHT ILLUMINATED AND REMAINED ILLUMINATED WHILE THE PASSENGER'S SEAT WAS UNOCCUPIED. THE CONTACT SPOKE TO INFINITI OF APEX (1900 LAURA DUNCAN RD, APEX, NC 27523) WHERE SHE WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE CONTACT ALSO CALLED THE MANUFACTURER AND WAS GIVEN THE SAME INFORMATION AS THE DEALER. UPON INVESTIGATION, THE CONTACT LIKED HER FAILURE TO NHTSA CAMPAIGN NUMBER: 15V681000 (AIR BAGS) HOWEVER, THE VEHICLE WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 137,000.

NHTSA complaint #11360251 — an unverified report by a vehicle owner.

AIR BAGS

PASSENGER AIR BAG SENSOR REMAINS ILLUMINATED WITH OR WITH OUT A PASSENGER IN THE PASSENGER SIDE SEAT. BAD SENSOR WITH THAT MAKE MODEL AND YEAR. THE VEHICLE HAS PREVIOUSLY BEEN RECALLED FOR THIS EXACT SAME ISSUE BUT THE PROBLEM PERSISTS. PLEASE ISSUE ANOTHER RECALL!

NHTSA complaint #11342015 — an unverified report by a vehicle owner.

AIR BAGS

WE BOUGHT THIS CAR, USED, ON JANUARY 18, 2020 AND AN IBS LIGHT TURNED ON A COUPLE WEEKS AFTER I BOUGHT IT BUT LATER TURNED OFF. NOW FEBRUARY 22 THE AIRBAG LIGHT STARTED TO BLINK AS I WAS DRIVING ON A CITY STREET. A WEEK LATER, TODAY FEBRUARY 29 IT IS STILL CONTINUING TO BLINK. I HAVE SEEN MANY RECALLS ABOUT THIS ISSUE ON OTHER 2013 INFINITI JX35S. ALSO, BEFORE I BOUGHT IT THE CAR DEALERSHIP TOOK IT FOR A CHECK UP AT THE INFINITI DEALERSHIP AND THE AIR BAG ISSUE WAS ALSO A PROBLEM THEN.

NHTSA complaint #11312229 — an unverified report by a vehicle owner.

AIR BAGS

VEHICLE INDICATES PASSENGER AIRBAG OFF WHEN PASSENGER IN SEAT WITH SEAT BELT ON. AIRBAG LIGHT IS FLASHING. THIS IS OCCURRING WHILE DRIVING.

NHTSA complaint #11277263 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE AIR BAG OFF WARNING INDICATOR ILLUMINATED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS). THE CONTACT CALLED PEPE INFINITI (LOCATED AT 300 CENTRAL AVE, WHITE PLAINS, NY 10606, (914) 750-4117) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 77,000. *TR 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'

NHTSA complaint #11241735 — an unverified report by a vehicle owner.

AIR BAGS

PASSENGER AIR BAG SENSOR REMAINS ILLUMINATED WITH OR WITH OUT A PASSENGER IN THE PASSENGER SIDE SEAT. BAD SENSOR WITH THAT MAKE MODEL AND YEAR. THE SENSOR TURNED ON VERY SOON AFTER PURCHASING THIS VEHICLE FROM DRIVERS MART.

NHTSA complaint #11181773 — an unverified report by a vehicle owner.

AIR BAGS

AIR BAGS: OCCUPANT SENSOR

NHTSA complaint #11162328 — an unverified report by a vehicle owner.

AIR BAGS

I RECEIVED RECALL LETTER BUT LOST IT

NHTSA complaint #11128786 — an unverified report by a vehicle owner.

AIR BAGS

2ND PASSENGER AIRBAG LIGHT IS ALWAYS ON. NO FRONT PASSENGER AIRBAG PROTECTION. HAD A RECALL R1606 DONE, BUT TROUBLE CAME RIGHT BACK. APPEARS THERE IS ANOTHER RECALL PC217 FOR MORE EXTENSIVE REPAIRS BUT INFINITI SAYS MY VIN NOT INCLUDED. IT SURE APPEARS IT SHOULD BE INCLUDED, EXACT TROUBLES. THIS APPEARS TO BE A HUGE NISSAN ISSUE.

NHTSA complaint #11058588 — an unverified report by a vehicle owner.

AIR BAGS

PASSENGER AIR BAG SENSOR - INDICATING OFF WITH ADULT IN SEAT. I SEARCHED ANY RECALL ON THE VIN OON "HTTPS://VINRCL.SAFERCAR.GOV/VIN/"TO SEE IF THERE ARE ANY RECALL, BUT 0 RECALLS.

NHTSA complaint #10927117 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 INFINITI JX35. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,644. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #10920611 — an unverified report by a vehicle owner.

AIR BAGS

REF: NTHSA RECALL 16V-244 PART 573 OF APRIL 28, 2016 STATING I WOULD RECEIVE AN "INTERIM NOTIFICATION LETTER" WITHIN 60 DAYS. DID NOT RECEIVE. IT HAS BEEN NEARLY SIX MONTHS AND DEALER STATES PARTS ARE NOT AVAILABLE. GIVEN THIS IS A FAILURE OF THE OCS, IS THIS VEHICLE SAFE TO DRIVE?

NHTSA complaint #10916732 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA RECALL I WAS NOTICING THE PASSENGER AIR BAG NOTIFICATION IS OFF WHEN SOMEONE IS IN THE PASSENGER SEAT. I DECIDED TO SEARCH THE VIN TO SEE IF THERE WAS A RECALL.

NHTSA complaint #10910811 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #10910198 — an unverified report by a vehicle owner.

AIR BAGS

THE PASSENGER SIDE AIRBAG SEAT SENSORS ARE CALIBRATED WRONG. IT DOES NOT RECOGNIZE MY 105 POUND WIFE AS A PERSON, AND THEREFORE TURNS THE AIRBAG OFF. I RAISED THIS ISSUE WITH INFINITI AT LEAST 3 YEARS AGO, AND THEY TOLD ME THAT SHE MUST JUST BE SITTING ON THE SEAT WRONG. WELL, JUST ABOUT A MONTH AGO, THEY FINALLY ISSUED A RECALL. WE TOOK THE CAR IN TODAY TO GET IT FIXED, AND THEY TOLD US THE FIX WOULDN'T BE READY UNTIL SEPTEMBER. MEANWHILE, MY WIFE IS PREGNANT AND HAS NO AIRBAG IN THE PASSENGER SIDE OF THE VEHICLE. INFINITI NEEDS TO GET A RECALL FIX READY IMMEDIATELY.

NHTSA complaint #10885000 — an unverified report by a vehicle owner.

AIR BAGS

AFTER SERVICING, AS IN RECALL. IN APRIL 2016 FOR AIRBAG LIGHT COMING ON WITH FULL WEIGHT PERSON IN PASSENGER SEAT, THE PROBLEM STILL EXISTS.

NHTSA complaint #10871297 — an unverified report by a vehicle owner.

AIR BAGS

VEHICLE CONTINUES TO HAVE ISSUES WITH THE PASSENGER AIRBAG LIGHT COMING ON, DESPITE THE PASSENGER SEAT BEING OCCUPIED BY ADULT PASSENGER. DEALERSHIP AND INFINITI TECH HAVE BEEN SHOWN VIDEOS, YET THEY REPEATEDLY SAY "CAN'T DUPLICATE THE PROBLEM". WE HAVE ASKED FOR A BUY BACK, AND HAVE BEEN DENIED (TWICE). CONSUMER AFFAIRS WILL PROVIDE NO EXPLANATION, BUT REPEATEDLY SAYS IT IS WORKING AS DESIGNED. THE BOTTOM LINE IS THIS... INFINITI DOES NOT CARE! AS WITH OTHERS ON HERE, THEY HAVE TOLD US TO MAKE SURE WE READ THE MANUAL ON HOW TO "PROPERLY SIT IN THE SEAT" AND IF IT DOESN'T WORK TURN THE VEHICLE OFF AND ON TO "RECALIBRATE". REALLY? $40,000+ VEHICLE AND YOU HAVE TO SIT ON THE SIDE OF THE ROAD AND TURN IT ON AND OFF MULTIPLE TIMES JUST TO GET IT TO WORK THE WAY IT SHOULD? THEY ALSO TOLD US THAT YOU CAN'T HAVE ANYTHING IN THE SEATBACK POCKET (THEN WHY HAVE A SEATBACK POCKET?). REGARDLESS, WE HAVE TAKEN THE VEHICLE IN AT LEAST 10 TIMES NOW AND HAVE DONE EXACTLY WHAT THEY HAVE TOLD US TO DO AND IT STILL DOES NOT WORK PROPERLY. UNFORTUNATELY, IT LOOKS LIKE THE ONLY WAY THEY WILL DO ANYTHING IS WHEN SOMEONE IS KILLED BECAUSE THEIR SYSTEM DID NOT FUNCTION PROPERLY. NHTSA, PLEASE DO SOMETHING! THIS IS NOT RIGHT AND THEY AREN'T LISTENING. MY DEALERSHIP TOLD ME THE REASON THEY WON'T DO A BUYBACK IS BECAUSE THIS IS A "KNOWN" ISSUE AND THERE WOULD BE TOO MANY TO BUY BACK.

NHTSA complaint #10783776 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2013 INFINITI JX35. WHILE AN ADULT PASSENGER WAS SEATED IN THE FRONT PASSENGER SEAT, THE AIR BAG WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000. ..UPDATED 10/19/15

NHTSA complaint #10761398 — an unverified report by a vehicle owner.