2013 Infiniti JX35 body problems

STRUCTURE:BODY

subframe rot due to poor quality metal - 2 mechanics, including dealer said unsafe to drive with 140k miles on the automobile. If driven, the mechanics said the car can fail and cause an accident. Should be scrapped or pay $14k to replace Problem is confirmed by dealer and a 2nd mechanic's opinion No one else has inspected the car formally No warnings on the car, just when we went to get new brakes, the mechanic sad the car was unsafe to drive and worthless to do the work. yes, available for inspection upon request Thank you for any help you can provide in making sure we are all safe with these cars on the road.

NHTSA complaint #11736391 — an unverified report by a vehicle owner.

STRUCTURE

The contact owns a 2013 Infiniti JX35. The contact stated that for the past several months, the air bag warning light had been intermittently illuminated, and the fuel gauge had failed to indicate the proper fuel levels in the fuel tank. Additionally, it was difficult to open the hood. The contact researched online and related the failures to NHTSA Campaign Number: 16V244000 (Air Bags),12V398000 (Fuel System, Gasoline), and 15V033000 (Structure). The vehicle was taken to a dealer, and the contact was informed that there were no open recalls associated with the VIN for the failures. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 147,516.

NHTSA complaint #11729678 — an unverified report by a vehicle owner.

STRUCTURE:BODY

The front and rear subframes of my 2013 Infiniti JX35 has experienced severe corrosion, perforation, and structural weakening, resulting in an unsafe driving condition. The corrosion is extensive enough to compromise suspension geometry, stability, and overall vehicle control. A structurally compromised subframe poses a serious risk of loss of control, increased stopping distance, and potential crash. A certified mechanic confirmed the vehicle is unsafe to drive due to imminent risk of subframe failure. This defect is premature, systemic, and well‑documented across the Infiniti JX35/QX60 and Nissan Pathfinder platforms.

NHTSA complaint #11709270 — an unverified report by a vehicle owner.

STRUCTURE:INTERIOR PANELS:SUN VISOR

The contact owns a 2013 Infiniti JX35. The contact stated that the driver’s side sun visor was unintentionally lowering while driving at various speeds. The contact stated that the sun visor was obstructing his vision and had become a distraction while driving. The contact used a bungee cord to hold the sun visor in place to prevent failure. The manufacturer was notified of the failure and the contact was provided a case number and referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 25,000.

NHTSA complaint #11639085 — an unverified report by a vehicle owner.

STRUCTURE:BODY

My entire chassis is rotting and I want to know if there is any way to file a complaint and have the dealer fix it.

NHTSA complaint #11625757 — an unverified report by a vehicle owner.

STRUCTURE:BODY

While driving the car I began to loose steering control . The car would not go in the direction I wanted to go. It was a harrowing experience but I managed to get to my destination. There My father noticed that the right front tire was rubbing the front of the wheel well. After further inspection I could see where the right lower control arm had broken free of the front subframe. I took photos of the damage from different angles .From these I could see that the top of the subframe had severe corrosion while the bottom was intact. I am thankful that I lived through this without suffering injury or death. I reached out to Infinity consumer affairs about this issue and all they could say is that the warranty was up without any concern of this being a major issue with this JX35 Infinity. I feel that a subframe should not break after only 10 Years. This is not an inexpensive car. ( photos attached)

NHTSA complaint #11521546 — an unverified report by a vehicle owner.

STRUCTURE:FRAME AND MEMBERS

The contact owns a 2013 Infiniti JX. The contact stated while coming to a stop, the contact felt the vehicle pulling to the left. The vehicle was taken to an independent mechanic who replaced both front struts, front passenger’s side control arm, the radiator, and the brakes however, the failure persisted. The mechanic also noticed that the rear subframe was rusted and had fractured. The manufacturer was contacted and stated that the vehicle was out of warranty The failure mileage was 150,000.

NHTSA complaint #11492733 — an unverified report by a vehicle owner.

STRUCTURE:BODY

I AM WRITING YOU NOW IT IS BECAUSE AT THIS POINT DRIVING MY 2013 INFINITY JX35 FOR THE SECOND TIME HAD PUT MY LIFE ON THE LINE. I WAS DRIVING ON 75 NORTH ON WESDNESDAY NOVEMBER 21, 2018 AROUND 4:30PM AND SUDDENLY, THE FRONT RIGHT TIRE OF MY CAR JUST CAME OFF CAUSING DAMAGE TO OTHER DRIVERS CAR. I ALWAYS SERVICE MY CAR AT INFINITY, DO ALL THE RECOMMENDED SERVICES ON THE CAR AND STILL CANNOT FEEL SAFE DRIVING THAT CAR. I HAD A BRAKE SERVICE DONE ON MY CAR ON MY LAST OIL CHANGE WHICH HOWEVER IS NOW SHOWING THAT THE TIRES WERE NOT SCREWED PROPERLY ALL THE WAY. I AM SERIOUSLY DISAPPOINTED AND EVEN SCARE OF PUTTING MY FAMILY BACK IN THAT CAR. THE FIRST TIME THIS HAPPENED, INFINITY DECLINED ALL RESPONSIBILITY STATED THAT IT LOOKED LIKE THE CAR HAD BEEN IN AN ACCIDENT WHICH WAS NOT TRUE BECAUSE IT HIT THE SIDEWALK WHEN THE WHEEL STARTED SHAKING AND BOUNCED THE CAR. THE FIRST TIME RIGHT AFTER WE PURCHASED THE CAR, THE WHEEL STARTED SHAKING IN THE MIDDLE OF THE ROAD AND BOUNCED THE CAR TO THE NEAREST SIDE WALK. THIS TIME, THE TIRE JUST RAN OFF OF THE CAR IN A MIDDLE OF THE HIGHWAY.

NHTSA complaint #11153307 — an unverified report by a vehicle owner.

STRUCTURE:BODY

HOOD LATCH DOES NOT STAY LOCKED. THE HOOD POPS OPEN WHICH CAN CAUSE AN ACCIDENT.

NHTSA complaint #11133108 — an unverified report by a vehicle owner.

STRUCTURE:BODY

I HAVE THREE ISSUES THAT I HAVE HAD WITHIN 3 DAYS OF BUYING THIS CERTIFIED PRE-OWNED JX35. (1) THE VEHICLE INFORMATION DISPLAY (I.E., DASHBOARD PANEL) STOPPED WORKING WHILE DRIVING ON A MAJOR CITY ROUTE LEAVING ME WITHOUT TURN SIGNAL CAPABILITIES, SPEEDOMETER, FUEL GAUGE AND ANY VEHICLE INFORMATION SUCH AS TIRE PRESSURE, MAINTENANCE, ETC. THE DISPLAY CAME BACK ON LATER AND SO DID THE MALFUNCTION INDICATOR LIGHT. THE LOCAL INFINITI DEALERSHIP REPAIRED THE PROBLEM UNDER WARRANTY BY REPLACING A "COMBINATION METER." (2) I RECEIVED A CALL FROM A PARTS REPRESENTATIVE AT THE LOCAL INFINITI DEALERSHIP WHO STATED THAT A PART ASSOCIATED WITH THE OCCUPANT CLASSIFICATION SYSTEM (OCS) RECALL WOULD BE IN SOON AND I SHOULD MAKE AN APPOINTMENT TO GET THE OCS REPAIRED. I WAS A LITTLE SHOCKED BECAUSE DURING THE SALES PROCESS I SPECIFICALLY ASKED THE SALES REP ABOUT THE RECALL AND WAS TOLD THAT THE RECALL ISSUE HAD BEEN TAKEN CARE OF. BASED ON WHAT THE INFINITI SALES REP TOLD ME, I WAS OPERATING THE CAR UNDER THE FALSE ASSUMPTION THAT MY PASSENGERS WOULD BE SAFE. UNTIL THE OCS IS REPAIRED (AND NOBODY SEEMS TO KNOW WHEN THE OCS PARTS WILL ACTUALLY BE IN), I HAVE NO CHOICE BUT TO PUT PASSENGERS IN THE BACK SEATS AS IT IS A POTENTIAL DANGER TO DRIVE WITH A PASSENGER IN THE FRONT WITH A DEACTIVATED PASSENGER AIRBAG. (3) THE ILLUMINATED KICK PLACE ON THE DRIVER'S SIDE WAS REPLACED UNDER WARRANTY.

NHTSA complaint #10920117 — an unverified report by a vehicle owner.

STRUCTURE

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE DASHBOARD MADE A RATTLING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER FIVE TIMES FOR THE SAME FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 11,809.

NHTSA complaint #10621468 — an unverified report by a vehicle owner.

STRUCTURE

OUR JX 35 HAS A ONGOING RATTLE IN THE CENTER STACK, MID-DASH AREA, JUST BELOW THE NAVIGATION AREA. I WILL BE TAKING OUR VEHICLE IN TO THE NEAREST DEALERSHIP (80MI ONE-WAY) ONCE THEY ACTUALLY RETURN MY APPOINTMENT REQUEST TO GET THIS RATTLE FIX (THIS WILL BE THE SECOND ATTEMPT!!!).

NHTSA complaint #10575538 — an unverified report by a vehicle owner.