Owners have filed 14 complaints
about the 2014 Infiniti Q60 with NHTSA between 2015 and 2025.
The largest single group is the airbags.
Across this model's run it ranks 3 of 3 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 22
Against the median year of the Infiniti Q60. 50 means typical for this
model; 100 means roughly double.
Severity — 37
7.1% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 100
67% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2014 Infiniti Q60
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Airbags
642.9%
Electrical System
214.3%
Median failure at 19,797 miles
Transmission & Drivetrain
214.3%
Median failure at 28,300 miles
Engine & Cooling
214.3%
Median failure at 55,432 miles
Other & Unspecified
17.1%
Median failure at 8,500 miles
Acceleration & Cruise Control
17.1%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
1,000 – 9,999 miles
233.3%
25,000 – 49,999 miles
233.3%
50,000 – 74,999 miles
233.3%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Aug 2015peak 2Dec 2025
Complaints that involved harm
Reports where the owner recorded a crash, a fire, an injury or a death.
at 8,500 milesNovi, MI1 injured
UNKNOWN OR OTHER
WHILE DRIVING DOWN THE INTERSTATE I HEARD A LOUD NOISE AND THE FRONT WINDSHIELD IMPLODED SHOOTING VERY SMALL SHARP SHARDS OF GLASS ALL OVER MYSELF, THE FRONT SEAT, INSTRUMENT PANEL AND CENTER CONSOLE. THESE WERE NOT TEMPERED PIECES OF GLASS, RATHER SHARP SHARDS THAT CUT ME WHILE TRYING TO CLEAN UP.
NHTSA complaint #10750120 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Vero Beach, FL
AIR BAGS
failure of passenger sensor for air bag
NHTSA complaint #11704206 — an unverified report by a vehicle owner.
Vero Beach, FL
AIR BAGS
air bags not functioning11
NHTSA complaint #11703260 — an unverified report by a vehicle owner.
Senoia, GA
AIR BAGS
2014 Q60 Infiniti airbag light flashing, compromising the passenger airbag. The dealer wants over $5-7000 to replace the seat, because of the sense pressure plate failure, indicating an adult sitting in seat, and not a child getting injured. Infiniti redesigned their newer seats, because of this problem, so they knew about it and did nothing to resolve this issue for consumers. There is a recall for the 2014 Qx50 Airbag Diagnostic airbag sensor unit, newer design, "which the Q60 doesn't have", resulting in a cheaper fix. I feel Infiniti only worried about their bottom line, and not the safety of our bottom, being in the seat. Sincere and in need of help!
NHTSA complaint #11638780 — an unverified report by a vehicle owner.
Chicago, IL
POWER TRAIN
P0720 and P0500 on 2014 q60 80k
NHTSA complaint #11517252 — an unverified report by a vehicle owner.
Chicago, IL
VEHICLE SPEED CONTROL
P0720 and P0500 on 2014 q60 80k
NHTSA complaint #11517252 — an unverified report by a vehicle owner.
Alpharetta, GA
AIR BAGS
My car started showing "airbag light" blinking out of the blue. I only have 45k miles on the car. When I went to the dealer, they suggested that is should change the entire passenger seat @ 6000 dollars for a Occupancy sensor issue. I even tried talking to Infiniti USA with no avail. they were not willing to help me at all. NHTSA has recalled just about every model of Nissan and Infiniti from 2009 - 2016 or thereabouts for the exact same problem except a Q60 convertible. there are multiple complaints from owners about this issue and how frustrating it is to be spending 6k for a small sensor issue. I am looking for answers and have not been able to resolve it with either the dealer or the manufacturer.
NHTSA complaint #11512683 — an unverified report by a vehicle owner.
Greenwood, IN
AIR BAGS
WHEN SOMEONE SITS IN MY PASSENGER SEAT THE SRS SYSTEM FAULTS OUT CAUSING AN ERROR CODE IN THE SRS SYSTEM. STATING AN OCS MALFUNCTION. THE ERROR CODE SAYS TO REPLACE OCS CONTROL UNIT AND SENSOR. THE SRS SYSTEM SHUTS OFF THE PASSENGER AIRBAG BECAUSE THE SENSOR DOES NOT DETECT AN OCCUPANT IN THE SEAT. I TOOK IT TO A DEALER AND THEY RAN A DIAGNOSTIC ON THE SRS SYSTEM AND CONFIRMED THE ERROR CODE. I CALLED INFINITY CONSUMER AFFAIRS TO ATTEMPT TO GET THEM TO FIX THE SAFETY ISSUE WITH MY CAR AS THE COST OF REPAIR IS $11,497.79. THEY TURNED ME DOWN FLAT. IT DOES NOT MAKE SENSE TO ME THAT I SHOULD BE RESPONSIBLE FOR THE MALFUNCTION OF A CRITICAL SAFETY ITEM/ISSUE, THERE WAS A RECALL ON THIS SAME ISSUE IN THE YEARS THAT MY CAR WAS MADE. BUT MY PARTICULAR MODEL WAS NOT INCLUDED IN THE SAFETY RECALL. I'VE DONE RESEARCH ON GOOGLE AND THERE ARE OTHER INSTANCES OF THE SAME SAFETY ISSUE FROM MY MODEL AND YEAR. SO I'M STUCK WITH AN UNSAFE CAR THRU NO FAULT OF MY OWN, I CAN'T TAKE MY WIFE OR ANY OTHER PASSENGER ON TRIPS WITH ME IN GOOD CONSCIOUS THAT THEY WOULD BE SAFE BECAUSE THE AIRBAG WILL NOT DEPLOY. THIS ERROR EFFECTIVELY SHUTS OFF THE PASSENGER AIRBAG. I CAN'T SELL IT BECAUSE AS SOON AS SOMEONE SITS IN THE PASSENGER SEAT THE SRS SYSTEM ERROR STARTS FLASHING AND THE AIRBAG IS SHUT OFF ON THE PASSENGER SIDE. MY CASE NUMBER WITH INFINITY CONSUMER AFFAIRS WAS 47870295.
NHTSA complaint #11497654 — an unverified report by a vehicle owner.
Bonita Springs, FL
AIR BAGS
The airbag light on the dashboard is flashing. The car has 36,157 actual miles and Infiniti says that it is out of warranty. The local Infiniti dealer researched the problem and found that there is a defective sensor in the passenger seat bottom. The dealer says that Infiniti can only suggest replacing the entire seat at a cost exceeding $9,000. The sensor can't be replaced any other way. A local independent auto repair shop confirmed all of this information and also offered that Infiniti is the only car manufacturer they know of that requires a total seat replacement. My feeling is that this is a safety defect that has an impossibly high repair cost. I feel that this justifies a recall order.
NHTSA complaint #11446449 — an unverified report by a vehicle owner.
at 30,000 milesMilltown, NJ
ELECTRICAL SYSTEM
AFTER CAR SITS FOR 1~2 WEEKS BATTERY GOES DEAD. HAD TO THE DEALER AND REPLACED BATTERY. 3 MONTHS LATER SAME THING. BACK TO DEALER AND FOUND A DEFECTIVE BATTERY AND REPLACED, AGAIN. 2 MONTHS LATER SAME PROBLEM. BACK TO DEALER AND REQUESTED A PARASITIC DRAW TEST....NEGATIVE. SAME PROBLEM AGAIN, WENT TO DEALER AND THEY SUGGESTED TO DISABLE REMOTE START. DEALER HAS NO CLUE WHAT THE PROBLEM IS. THIS ALL HAPPENED IN 2018 TO PRESENT, 2021. I FEEL IT IS NOT THE REMOTE START SINCE IT HAS BEEN IN THE CAR SINCE NEW. NO PROBLEM FOR THE FIRST FEW YEARS.
NHTSA complaint #11388152 — an unverified report by a vehicle owner.
at 28,300 milesMansfield, TX
POWER TRAIN
TL* THE CONTACT OWNS A 2014 INFINITI Q60. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE BEGAN TO SHAKE UNCONTROLLABLY. THE CONTACT STATED THAT THE FAILURE OCCURED ON A CONSISTENT BASIS. THE VEHICLE WAS TAKEN TO SEWELL INFINITI OF DALLAS (7110 LEMMON AVENUE, DALLAS, TEXAS) WHERE IT WAS DETERMINED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEGE WAS APPROXIMATELY 28,300.
NHTSA complaint #11144755 — an unverified report by a vehicle owner.
at 9,595 milesWeddington, NC
ELECTRICAL SYSTEM
I HAVE BEEN HAVING PROBLEMS STARTING THE CAR FROM THE INITIAL PURCHASE NEW - ITS BEEN TO THE DEALERSHIP TWICE - ONE TIME TOWED IN. THEY REPLACE THE BATTERIES IN THE CAR AND REMOTE BUT AFTER THE CAR SITS FOR A WEEK OR TWO IT WONT START. HAD TO BUY A JUMP STARTER.
NHTSA complaint #11090979 — an unverified report by a vehicle owner.
at 50,865 milesUpper Marlboro, MD
ENGINE
ON THREE (3) SEPARATE OCCASIONS, VEHICLE SHUT-DOWN WHILE DRIVING ON THE HIGHWAY. NOTIFIED SELLER AND MANUFACTURER.
NHTSA complaint #11048063 — an unverified report by a vehicle owner.
at 60,000 milesApex, NC
ENGINE
OCCASIONALLY THE VEHICLE ENGINE SUDDENLY SHUTS DOWN BRINGING VEHICLE TO HALT SHORTLY AFTER STARTING MOVEMENT FOLLOWING A STOP AT STOP SIGN OR TRAFFIC LIGHTS. FOR EXAMPLE CAR IS BEING DRIVEN FOR A WHILE AND BROUGHT TO A COMPLETE STOP. PRESSING GAS PEDAL AFTER FULL STOP WILL MOVE THE VEHICLE BUT BRIEFLY AND THEN THE ENGINE SUDDENLY SHUTS DOWN. FURTHER PRESSING GAS PEDAL WILL NOT ENGAGE THE VEHICLE. ONE NEEDS TO REMOVE PRESSURE FROM GAS PEDAL COMPLETELY BEFORE PRESSING IT AGAIN IN ORDER TO RESTART THE ENGINE. THERE IS NO NEED TO RESTART THE CAR, BUT THIS ENTIRE PROCESS TAKES A BIT OF TIME (10-20 SECONDS). THIS IS A HYBRID AND IT IS NORMAL FOR ENGINE TO GO SILENT AT STOP, BUT IT DID NOT SHOW THIS BEHAVIOR UNTIL RECENTLY (ABOUT 60000 MILES). ALSO THIS BEHAVIOR IS UNPREDICTABLE. IT CAN HAPPEN SEVERAL TIMES IN A DAY, AND THEN BEHAVE NORMALLY FOR SEVERAL DAYS OR A WEEK. THIS HAPPENED BOTH TO ME AND MY WIFE. AT 2 OCCASION THIS ALMOST LEAD TO AN ACCIDENT DUE TO VEHICLE BEHIND NOT EXPECTING SUDDEN STOP. THE DEALER WAS INFORMED BUT COULD NOT HELP. THIS HAS BEEN HAPPENING FOR THE PAST 2 MONTHS.
NHTSA complaint #10907117 — an unverified report by a vehicle owner.
at 8,500 milesNovi, MI1 injured
UNKNOWN OR OTHER
WHILE DRIVING DOWN THE INTERSTATE I HEARD A LOUD NOISE AND THE FRONT WINDSHIELD IMPLODED SHOOTING VERY SMALL SHARP SHARDS OF GLASS ALL OVER MYSELF, THE FRONT SEAT, INSTRUMENT PANEL AND CENTER CONSOLE. THESE WERE NOT TEMPERED PIECES OF GLASS, RATHER SHARP SHARDS THAT CUT ME WHILE TRYING TO CLEAN UP.
NHTSA complaint #10750120 — an unverified report by a vehicle owner.