2013 Infiniti QX56 engine problems

ENGINE

The contact owns a 2013 Infiniti QX56. The contact stated that while starting the vehicle, the vehicle made an abnormally loud ticking sound. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the timing chain had failed, and the failure was related to Infiniti Campaign Number: P6305. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the campaign had expired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 115,000.

NHTSA complaint #11537471 — an unverified report by a vehicle owner.

ENGINE

Started car in the morning and it started misfiring very badly. Flashing check engine light. Immediately pulled over and shut engine off. Had it towed to my shop I use they hooked it up to computer and it was diagnosed as a loose timing chain. Basically timing chain replacement This is rediculous only has 129k miles. They claim timing chain and components are good til 300k with regular maintenance. This suv since new has had synthetic mobile 1 oil changed every 3500 miles. There was a voluntary recall on this issue. Why was it ever taken down Now I’m paying the car payment on a car I cannot drive. Till I spend $5000 to have all that replaced

NHTSA complaint #11514114 — an unverified report by a vehicle owner.

ENGINE

Our Infiniti QX56 started misfiring and shaking when driving. We took it in to the Infiniti dealership and was informed it is a bad timing chain. Upon research, we realized there was a recall for this issue on 2013 Infiniti QX56 models just like ours. However, our VIN did not show on the recall list. Our car has been meticulously maintained. Our research revealed that timing chains in well maintained cars should last up to 300,000 miles. Our car has 105,000 miles. We feel this repair should be covered by Infiniti. We did not pay for a luxury car to have this type of issue. The car is undrivable due to safety concerns and we would like this addressed immediately.

NHTSA complaint #11484222 — an unverified report by a vehicle owner.

ENGINE

The timing chain needs to be replaced on my vehicle with under 80,000 miles. Researching the issue i found that this is a very common problem with this specific engine. This is an $80,000+ car brand new and it did not last 80,000 miles. This is an obvious part malfunction due to the design of the vehicle. Infiniti should do something. It is a costly repair.

NHTSA complaint #11454642 — an unverified report by a vehicle owner.

ENGINE

The contact owns a 2013 Infiniti QX56. The contact stated upon starting the vehicle, the vehicle made abnormal rattling sounds. The check engine warning light illuminated. The contact also stated that the failure was occurring while driving. The vehicle was taken to an independent mechanic who diagnosed that the timing chain guide and the timing chain needed to be replaced. The manufacturer was notified of the failure and advised the contact that they could not assist because the VIN was not included in a recall related to the failure. The contact referenced service bulletin #P6305. The vehicle was not repaired. The approximate failure mileage was 105,000.

NHTSA complaint #11439237 — an unverified report by a vehicle owner.

ENGINE

Took car in for maintenance and was told I needed a new timing chain as its an often replaced part and that is failing on my car , I looked it up and found out that its a voluntary recall at present after numerous complaints and the dealer admitted they are faulty but mine wasn't in the VIN range for reimbursement. I had to pay $3800 dollars to replace and wait 10 days for completion, this is an expensive repair on a car of this caliber , yet Infiniti offers no compensation. This faulty chain which is supposed to last a cars lifetime could cause the engine to FAIL resulting in a hazard to my family.

NHTSA complaint #11434820 — an unverified report by a vehicle owner.

ENGINE

Timing Chain

NHTSA complaint #11433350 — an unverified report by a vehicle owner.

ENGINE

SUV WOULD NOT START SO HAD TO GET A JUMP. 1 WEEK LATER SAME THING. HAD BATTERY TESTED BUT WAS NOT BAD AND IT HAD JUST BEEN REPLACED BY DEALER IN 2019. 1 WEEK LATER AGAIN SUV WOULD NOT START. GOT A JUMP AND TOOK TO JBA INFINITI IN ELLICOTT CITY, MD WHO CHARGED THE BATTERY FOR 2 HOURS. 2 WEEKS LATER, SUV IS HESITATING TO START. I REFUSE TO PAY ANOTHER $186 FOR THEM TO DIAGNOSE AND THEN RECHARGE THE BATTERY AGAIN. AFTER SOME RESEARCH IT LOOKS LIKE OTHERS ARE HAVING THIS SAME ISSUE. NEXT, CATALYTIC CONVERTERS. SUV IS 8 YEARS OLD AND JBA INFINITI IS TELLING ME I NEED TO REPLACE THEM @ A COST OF $7500. THIS IS RIDICULOUS.....I DON'T HAVE LOSS OF POWER BUT I SO GET THE "ROTTEN EGG" SMELL SOMETIMES. I WOULD THINK THIS PART WOULD BE COVERED UNDER EMISSION WARRANTY FOR AT LEAST 15 YEARS. I HAVE 142000 MILES ON IT.

NHTSA complaint #11431708 — an unverified report by a vehicle owner.

ENGINE

Timing belt/chain failure - Recalled and repaired by dealership. When picking up my vehicle from the dealer for the above mentioned repair I was notified that I need new Catalytic Converter's as now the Service Engine light was coming on. The Service Engine light was NOT coming on prior. After an hour or two researching the CAT issue online I have found hundreds if not more instances with the same issue for this vehicle. A bad CAT can cause numerous issues with vehicle performance to vehicle fires which could cause accidents putting not only passengers but other motorists at risk. And then there's the damage to the environment. If the timing belt warranted a recall for causing misfires...etc. why wouldn't the manufacturer include parts of the system effected by the part being recalled? Timing Belt causes misfires --> Misfires cause CAT damage/failure, but CAT not included in the recall.

NHTSA complaint #11421511 — an unverified report by a vehicle owner.

ENGINE

TL* THE CONTACT OWNS A 2013 INFINITI QX56. THE CONTACT STATED WHILE DRIVING 55 MPH, THE VEHICLE MISFIRED AND STALLED. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED AND FLASHING. THE VEHICLE WAS TOWED TO WILLIS INFINITI (2101 NW 100TH ST, DES MOINES, IA 50325, 855-638-2280) AND WAS DIAGNOSED THAT THE TRANSMISSION WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 118,000.

NHTSA complaint #11394273 — an unverified report by a vehicle owner.

ENGINE

DRIVING DOWN HIGHWAY 421 IN WILKESBORO, NC ON A 45 MPH SECTION OF THE HIGHWAY, MERGED OVER INTO THE TURNING LANE TO TURN LEFT ACROSS TWO LANES OF TRAFFIC. WAITED FOR A BREAK IN TRAFFIC, UPON A BREAK IN TRAFFIC TRIED TO ACCELERATE TO CROSS TRAFFIC, AS VEHICLE STARTED TO ACCELERATE IT STALLED IN MIDDLE OF ROAD. WIFE AND CHILDREN IN CAR STARTED SCREAMING. TRAFFIC NICE ENOUGH NOT TO RUN INTO US. HAD CAR TOWED TO LOCAL AUTOMOTIVE REPAIR SHOP. FOUND THAT THIS IS A COMMON PROBLEM FOR THE 5.6 LITTER NISSAN/ INFINITI ENGINE. ONE OF THE TIMING GEARS FOR THE LEFT BANK STOPPED ROTATING SOME HOW. THIS SIDE OF THE ENGINE TIMING SYSTEM ALSO POWERS THE FUEL PUMP SO THAT YOU CANNOT EVEN LIMP ACROSS THE ROAD ON HALF THE ENGINE. IT JUST STOPS RIGHT WHERE YOU ARE. YOU HAVE NO STEERING NO BREAKING AND NO PROPULSION. THIS IS A DANGEROUS SITUATION AND THE MANUFACTURE SHOULD BE HELD RESPONSIBLE FOR THE DESIGN AND LACK OF QUALITY OF THE ENGINE.

NHTSA complaint #11319803 — an unverified report by a vehicle owner.

ENGINE

THE VEHICLE WAS COMPLETELY DEAD AND WOULD NOT START WHEN BATTERY WAS JUMPED. BATTERY WAS REPLACED ONCE IT WAS DISCOVERED THAT THE ORIGINAL BATTERY WAS COMPLETELY DEAD. ONCE THE VEHICLE STARTED , THE ENGINE LIGHT WAS VISIBLE ON THE DASH. THE VEHICLE WAS MAKING A VERY LOUD HUMMING SOUND COMING FROM UNDER THE HOOD. THE SOUND GOT LOUDER AND INTENSIFIED AS THE RPMS INCREASED.

NHTSA complaint #11316183 — an unverified report by a vehicle owner.

ENGINE

TIMING CHAIN WAS LOOSENED AND WAS RUBBING AGAINST ANOTHER PART MAKE A LOUD NOISE WHILE SITTING AND DRIVING. THANKFULLY I STOPPED IN TO HAVE IT CHECKED OUT. THE SERVICE DEPARTMENT SAID IT WAS READY TO BREAK AT ANYTIME. THANKFULLY NOTHING HAPPEN TO ME, KIDS, AND HUSBAND ON THE HIGHWAY. FRIGHTENING TO THINK OF LOSING CONTROL OF A VEHICLE WHILE DRIVING 65 MPH. THERE WAS A RECALL ON TIME CHAINS FOR THE SAME YEAR, BUT MY VIN # WAS NOT COVERED. IT SHOULD HAVE BEEN COVERED. I HAVE HAD IT TO THE DEALERSHIP SEVERAL TIMES FOR NORMAL UPKEEP. SHOULD THERE HAVE BEEN A RECALL, THE SERVICE DEPT WOULD HAVE CAUGHT IT. THEY AGREED THIS MORNING AS WELL.

NHTSA complaint #11315533 — an unverified report by a vehicle owner.

ENGINE

CATALYST PROBLEM P0420 P0420. SEEN SAME VEHICLES BEING RECALLED.

NHTSA complaint #11306616 — an unverified report by a vehicle owner.

ENGINE

TL* THE CONTACT OWNS A 2013 INFINITI QX56. THE CONTACT HEARD A SQUEAKING NOISE WHEN SHE DEPRESSED THE ACCELERATOR PEDAL. ALSO, THE VEHICLE SHOOK WHEN STOPPING AND HESITATED WHEN ATTEMPTING TO ACCELERATE TO HIGHWAY SPEEDS. AN INDEPENDENT MECHANIC CHECKED THE VEHICLE, AFTER MULTIPLE INCIDENT HAPPEN THE NOISE GOT LOUDER AND THE STALLING GOT WORSE THE CONTACT STATED GOT TIMING CHAIN REPAIRED BUT FOUND NO FAILURES. THE CONTACT WAS INFORMED TO BRING THE VEHICLE BACK IN IF THE FAILURE RECURRED. THE CONTACT STATED THAT THE FAILURE RECURRED. JOE MACHENS NISSAN (201 NEBRASKA AVE, COLUMBIA, MO 65203, (573) 503-4550) STATED THAT THEY DID NOT PERFORM RECALL REPAIRS AT THEIR FACILITY AND REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS AND REFERENCED TECHNICAL SERVICE BULLETIN: 16-015; HOWEVER, IT EXPI*BFRED IN FEBRUARY OF 2018. THE FAILURE MILEAGE WAS 120,000. *BF

NHTSA complaint #11277068 — an unverified report by a vehicle owner.

ENGINE

LOUD WHISTLING/WHINING SOUND FROM THE MOTOR AT START UP. EXTREME LOSS OF POWER WHEN STARTING UP A GRADE OR TO GET UP TO SPEED ON THE INTERSTATE CAUSING FEAR OF REAR END COLLISION. IT APPEARS TO BE A COMMON ISSUE WITH THIS VEHICLE THAT RESULTS IN A TIMING CHAIN OR CATALYTIC CONVERTER REPAIR, COSTING SEVERAL THOUSAND DOLLARS. IT APPEARS INFINITI IS AWARE OF THE PROBLEM BUT WON'T ISSUE A RECALL FOR OBVIOUS REASONS. THIS VEHICLE IS NOW VIRTUALLY INOPERABLE AS IT IS NOT SAFE TO BE ON THE ROAD UNTIL IT IS FIXED.

NHTSA complaint #11270589 — an unverified report by a vehicle owner.

ENGINE

HEAR ABNORMAL NOISES FROM THE ENGINE SOUND LIKE RATTLE OR TICKING

NHTSA complaint #11185571 — an unverified report by a vehicle owner.

ENGINE

THE SERVICE ENGINE LIGHT CAME ON, AND I BROUGHT THE VEHICLE TO THOUSAND OAKS INFINITI WHERE I REGULARLY HAVE THE VEHICLE SERVICED. THE DIAGNOSIS WAS A BANK 2 CATALYTIC CONVERTOR FAILURE. BASED ON MY RESEARCH, THIS IS A VERY COMMON PROBLEM WITH THE CAR AND IT IS JUST A MATTER OF TIME THAT THE OTHER CATALYTIC CONVERTOR WILL ALSO NEED TO BE REPLACED.

NHTSA complaint #11131472 — an unverified report by a vehicle owner.