27 of the
706 complaints filed about the Infiniti QX56
are about the other systems —
4% of everything owners reported.
The worst model year for it is 2011.
Hello, I am the owner of the vehicle is a 2010 Infiniti QX56. Please look into any recalls provide placement or vehicle as well. I no longer have it as a vehicle was stolen. I need I need either a reimbursement or the vehicle, but it does have recalls, and the reason why the vehicle was stolen or taken from the truckstop was because of the tire the wheels something had to do with that the reason why I have no dangerous recall on vehicle. Email me at [XXX] Thank you INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11726143 — an unverified report by a vehicle owner.
I have an engine light on as a result of 2 bad catalytic converters that need to be replaced. The vehicle has been inspected the infinite dealer maintenance dept. This poses a safety risk of this vehicle shutting down in the midst of driving
NHTSA complaint #11492249 — an unverified report by a vehicle owner.
I got Code : P0011 (my mechanic said that timing chain has to be replaced) I saw that Infiniti run the campaign as below : Dated July 15, 2016 VOLUNTARY SERVICE CAMPAIGN 2011 – 2013 QX56 AND M56; TIMING CHAIN CAMPAIGN ID #: P6305 APPLIED VEHICLES: 2011-2013 QX56 (Z62) 2011-2013 M56 (Y51) Check Service Comm to confirm campaign eligibility 2011-2013 QX56 IMPORTANT: The following service procedure for 2011-2013 QX56 is an abbreviated version of the Electronic Service Manual (ESM) procedure to replace the timing chains and related components. The Claims Information is based on this abbreviated procedure. I called Infiniti and they said that this campaign was for limited time and we called you but i never heard or aware about this otherwise I would have got it done . I have all the service record serviced everything from Infiniti dealer and the best maintanace Apart from that I get below code also which is makes me to think I did mistake buying Infiniti. P0300 P0011 C1118 C1130 C1A26 C1A14 C1a04 Buying car with full upgrade, waste of 98K .
NHTSA complaint #11461649 — an unverified report by a vehicle owner.
THE EMC RELAY IS BAD. I HAVE A LETTER SAYING IT WAS A RECALL.. AS I WAS DRIVING THE CAR JUST SHUT OFF. IF YOU WAITED A LITTLE WHILE IT WOULD START UP AGAIN BUT IT SEEMED THAT WHEN IT GOT HOT IT WOULD SHUT DOWN AGAIN. IT COST ME 102.00 FOR TOW TRUCK AND THE DEALERSHIP IS CHARGING ME 160.00 AN HOUR TO CHECK WHAT IT IS. THEY SAY THERE IS NO RECALL BUT I HAVE LETTER IN FRONT OF ME.
NHTSA complaint #11377749 — an unverified report by a vehicle owner.
I TOOK MY 2012 QX56 INFINITI TO INFINITI IN AUSTIN TEXAS AND THEY TOLD ME BOTH OF MY CATALYTIC CONVERTER OR OUT THIS NEED TO BE A RECALL ISSUE WANT ME TO SPEND OVER $4,000 FOR BOTH TO REPLACE.
NHTSA complaint #11323433 — an unverified report by a vehicle owner.
I WAS DRIVING ACROSS A BRIDGE IN TOWN GOING ABOUT 40MPH. NOTHING WAS OVER HEAD, DRIVING CONDITIONS WERE GOOD, WEATHER CLEAR AND ALL OF SUDDEN OUT OF NO WHERE I HEARD AN EXPLOSION. EXTREMELY LOUD, MADE MY EARS RING. I IMMEDIATELY THOUGHT SOMETHING BLEW UP OR MY CAR HAD BEEN SHOT. I STARTED HEARING PIECES OF GLASS HIT MY SUNROOF COVER AND PULLED UP TO FIND MY GLASS HAD EXPLODED AND LEFT A HUGE HOLE IN MY SUNROOF. THE GLASS EXPLODED FROM THE INSIDE OUT. I IMMEDIATELY TOOK MY VEHICLE TO THE INFINITI DEALERSHIP WHERE I PURCHASED THE CAR BRAND NEW. THEY AGREED THAT IT HAD EXPLODED FROM THE INSIDE OUT AND SAID THEY HAD SEEN THIS BEFORE. I WAS ASKED TO PAY $1261 TO REPLACE THE GLASS SINCE MY CAR WAS NOT UNDER WARRANTY.
NHTSA complaint #11311906 — an unverified report by a vehicle owner.
MY 2012 INFINITI QX56 NEEDS A NEW TIMING CHAIN AND INIFINITI SAID THERE WAS A RECALL BUT NOT ON MY PARTICULAR VIN NUMBER. IT SEEMS ODD THAT I HAVE THE YEAR AND MAKE OF THE CAR WITH THE EXACT REPAIRS NEEDED AS THE RECALL BUT THEY AREN'T COVERING IT.
NHTSA complaint #11306305 — an unverified report by a vehicle owner.
I HAVE BEEN COMPLAINING ABOUT MY BRAKE LIGHT WARMING WHILE VEHICLE IS IN MOTION TO INFINITY FOR 13 YEARS TO INFINITY OF VANNUYS ( THE ONLY DEALER THAT SERVICES MY VEHICLE). WHY OLE THIS 6000 LB VEHICLE IS MOTION AND THIS SAFETY HAZARD OCCURS, DEPRESSING THE BRAKE PEDAL DOES. IT STOP THE VEHICLE PROMPTLY AS THE BRAKE SYSTEM SHOULD AND A LOUD METAL GRINDING NOISE IS PRODUCED. I HAVE HAD MY VEHICLE TOAD TO THE DEALER WITH THE SAME PROBLEM ON SEVERAL OCCASIONS AND ALL I AM TOLD IS THAT THERE IS NOTHING WRONG WITH THE VEHICLE. THIS OCCURS INFREQUENTLY AND OVER THE YEARS IT HAS BEEN OCCURRING MORE FREQUENTLY. WHAT IS MORE TERRIFYING IS THAT THIS IS A PUBLIC SAFETY HAZARD THAT IS KNOWN TO NHTSA AND NISSAN/INFINITY OF AMERICA AND NO RECALL HAS BEEN ISSUED OR THE MANUFACTURER HAS NOT BEEN HELD ACCOUNTABLE FOR FIXING THIS SAFETY HAZARD. THIS HAZARD HAS OCCURRED ON SEVERAL OCCASIONS OVER THE LIFE OF OWNERSHIP ( I AM THE SOLE OWNER OF THE VEHICLE). I HAVE MADE INFINITI OF VANNUYS AWARE OF THIS ISSUE AND IT WASN'T UNTIL RECENTLY THAT MY SERVICE ADVISOR COMMUNICATED WITH ME IF HOW ALARMED AND CONCERNED HE WAS WITH THE ISSUE AS HIS TECHNICIAN WAS TEST DRIVING THE VEHICLE AND THE BALEARIC LIGHT TURNED ON WHILE THE VEHICLE WAS MOVING AND MAKING THE METAL GRINDING NOISE AND NOT BEING ABLE TO BRAKE AS THE BRAKE SYSTEM IS INTENDED TO DO SO. I COMMUNICATED WITH CONSUMER AFFAIRS AT INFINITI AND WAS TOLD BY THEIR DEPARTMENT THAT THEY CANNOT DO ANYTHING FOR ME AS THERE IS NO RECALL ON MY VEHICLE AND THAT NISSAN:INFINITI IS NOT AWARE OF THIS MATTER. I MENTIONED TO THE REPRESENTATIVE THAT I HAVE BEEN ENTERTAINING THIS CONCERN WITH SERVICE ADVISORS OVER 13 YEARS AND THEY WERE FINALLY ABLE TO LISTEN TO MY CONCERNS: THIS IS UNACCEPTABLE, SPECIALLY AFTER READING ABOUT CRUZ V. MATHENGE | NO. B286067. MY FAMILY'S LIFE AND MY OWN HAVE BEEN IN JEOPARDY OVER 13 YEARS AND I NEED HELP.
NHTSA complaint #11280240 — an unverified report by a vehicle owner.
WHILE DRIVING STRAIGHT ON INTERSTATE I-95 DURING RUSH HOUR AT APPROXIMATELY 30 MILES/HOUR, I PRESSED ON THE BRAKES AND THE PEDAL DROPPED DOWN AND STARTED MAKING A WEIRD NOISE (LIKE GRINDING SOUND) AND THE CAR WOULDN'T STOP. THE ABS LIGHT TURNED ON, CHECK ENGINE LIGHT TURNED ON, THE PEDAL LOST PRESSURE AND THE BRAKES LOCKED UP. I ENDED UP IN A CRASH, REAR-ENDING THE VEHICLE IN FRONT OF ME. THE CAR HAS NOW BEEN REPAIRED FROM DAMAGES FROM CRASH BUT MECHANIC FOUND NO PROBLEM WITH BRAKE SYSTEM. ABS SENSORS, CALIPERS, DISKS AND PADS WHERE CHANGED AS PRECAUTION BUT PROBLEM REAPPEARS FROM TIME TO TIME AND SEEMS TO RESET WHEN VEHICLE IS TURNED OFF AND ON AGAIN (BRAKE PETAL RAISED BACK UP, GRINDING SOUND DISAPPEARS AND THE CHECK ENGINE LIGHT AND ABS LIGHT SHUT OFF). I VISITED TWO INFINITY DEALERS AND BOTH OF THEM MENTIONED THAT IT WAS A RECURRING PROBLEM WITH THIS MODEL CAR AND THE PROBLEM WAS AN ISSUE WITH THE MASTER CYLINDER'S DESIGN.
NHTSA complaint #11252935 — an unverified report by a vehicle owner.
THE AIR FLOW PANEL ON MY DASH HAS MELTED AND IS CAUSING AIR FLOW PROBLEMS. I FEEL IT IS UNSAFE TO RUN HOT AIR IN THE WINTER TO DEFROST THE FRONT WINDSHIELD AND WHEN I DO RUN IT THE FLOW IS SOME WHAT BLOCKED.
NHTSA complaint #11234175 — an unverified report by a vehicle owner.
CENTER UPPER CONSOLE BEHIND DRIVER CAME CRASHING DOWN WHILE VEHICLE WAS IN MOTION. THIS IS VERY LARGE AND STRETCHES ENTIRE BACK OF VEHICLE. LUCKY MY KIDS WEREN'T BACK THERE.
NHTSA complaint #11231095 — an unverified report by a vehicle owner.
I OWN A QX56 AND I BROUGHT IT TO THE DEALERSHIP BECAUSE THE CHECK ENGINE LIGHT WAS ON I WAS TOLD BOTH OF MY CATALYTIC CONVERTERS HAVE GONE OUT. I PURCHASED THE EXTENDED WARRANTY BUT THE SAY IT IS NOT COVERED UNDER MY WARRANTY. DOING A LIL RESEARCH ON IT I SEE PLENTY OF PEOPLE ARE HAVING THE SAME PROBLEM. THIS PART SHOULD BE RECALLED OR AT LEAST COVERED UNDER WARRANTY. LOVE MY TRUCK BUT DEFINITELY NOT HAPPY RIGHT NOW. INFINITI NEEDS TO DO SOMETHING ABOUT THIS SITUATION.
NHTSA complaint #11172993 — an unverified report by a vehicle owner.
CATALYTIC CONVERTER BOTH SIDES NOT WORKING (112 K MILES). THIS IS A VERY PREVALENT (AND VERY EXPENSIVE) ISSUE IN MOST 2011-2013 QX56 (PLEASE SEE NHTSA COMPLAINTS AND INFINITI FORUM COMPLAINTS). IS THERE A RECALL OR WILL THERE BE ONE?
NHTSA complaint #11118205 — an unverified report by a vehicle owner.
INFINITI HAS NEVER OFFICIALLY ISSUED A RECALL BUT SHOULD HAVE SINCE ALL 2011-2013 INFINITI QX56 HAVE CATALYTIC CONVERTER ISSUES THAT NEED TO BE REPLACED. IT IS COVERED IF YOU REPLACE BEFORE 80K MILES BUT IF YOU DO NOT KNOW ABOUT IT COULD COST YOU $6,000. IT IS AN ISSUE WITH ALL OF THEM THAT INFINITI DOES NOT WANT TO ADDRESS BUT SHOULD RECALL AND HELP CUSTOMERS SINCE IT IS AN ERROR THEY MADE IN THESE MODELS WHICH IS NOW FIXED IN NEWER MODELS.
NHTSA complaint #11097242 — an unverified report by a vehicle owner.
IN JUNE 2017, I HAD THE VEHICLE INTO THE DEALERSHIP FOR THE POWER TRAIN RECALL. IN JULY 2017 (87K MILES), I HAD A 420 BANK 1 CAT CODE, AND REPLACED ONE CATALYTIC CONVERTER. IN DECEMBER 2017 (94K MILES), THE 'CHECK ENGINE SOON' LIGHT ILLUMINATED AGAIN, AND THE 430 CODE SHOWS THE OTHER CATALYTIC CONVERTER (BANK 2) NEEDS TO BE REPLACED. IT SEEMS THE CATS ON THESE VEHICLES ARE TERRIBLE, AND ONCE ONE GOES OUT, THE OTHER FAILS TOO. THIS IS VERY EXPENSIVE...ABOUT $2,000 EACH IN MY CASE. THIS SEEMS TOO COMMON BASED ON THE REVIEWS I'VE READ ONLINE NOW. I FEEL LIKE INFINITI SHOULD COVER THE COST OF REPLACING AT LEAST ONE OF THE CATS, BUT I WAS DENIED ASSISTANCE.
NHTSA complaint #11053551 — an unverified report by a vehicle owner.
THE SERVICE ENGINE LIGHT CAME ON AND THE VEHICLE WAS CHECKED BY INFINITI SERVICE. THE RIGHT SIDE CATALYTIC CONVERTER FAILED. WE REPAIRED THAT (ABOUT 2 WEEKS AGO). TODAY, THE SAME SERVICE ENGINE LIGHT CAME ON AND IT IS THE LEFT CATALYTIC CONVERTER. THE TOTAL AMOUNT SPENT TO REPAIR BOTH OF THE CATALYTIC CONVERTERS WILL BE OVER THREE THOUSAND DOLLARS. FROM SPEAKING TO THE MECHANIC AND RESEARCHING ONLINE, IT APPEARS THAT THE CATALYTIC CONVERTERS FAILING ON THIS VEHICLE IS A PREVALENT PROBLEM. THIS IS A VERY EXPENSIVE ISSUE TO FIX AND IT SEEMS LIKE MANY PEOPLE ARE EXPERIENCING THIS ISSUE. ALTHOUGH THERE MAY NOT BE A LARGE NUMBER OF PEOPLE REPORTING THIS ISSUE ON THIS SITE, IT APPEARS THAT THIS IS AN ISSUE THAT MANY PEOPLE ARE EXPERIENCING BASED ON THE ONLINE FORUMS I HAVE READ.
NHTSA complaint #11045225 — an unverified report by a vehicle owner.