Owners have filed 271 complaints
about the 2014 Infiniti QX60 with NHTSA between 2014 and 2026.
The largest single group is the transmission & drivetrain.
Across this model's run it ranks 2 of 11 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 100
Against the median year of the Infiniti QX60. 50 means typical for this
model; 100 means roughly double.
Severity — 11
2.2% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 64
37% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Body
840.0%
Automatic Emergency Braking
210.0%
Adaptive Cruise Control
210.0%
Warnings
210.0%
Headlights
210.0%
Automatic Transmission
210.0%
Warnings
15.0%
Seat Heater/Cooler
15.0%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
1711.1%
1,000 – 9,999 miles
159.8%
10,000 – 24,999 miles
149.2%
25,000 – 49,999 miles
1711.1%
50,000 – 74,999 miles
2717.6%
75,000 – 99,999 miles
3522.9%
100,000 – 149,999 miles
2315.0%
150,000+ miles
53.3%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
Configuration
Overall
Front
Side
Rollover
2014 Infiniti QX60 SUV AWD
17.9% risk
2014 Infiniti QX60 SUV FWD
17.4% risk
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jan 2014peak 12Apr 2026
NHTSA investigations into the 2014 Infiniti QX60
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
EA15004Opened 31 Aug 2015Closed 2 May 2017AIR BAGS:FRONTAL
Occupant Classification System Failure
In May 2016, Nissan North America issued a safety recall (16V-244) to address the problem of improper classification of adult front seat passengers in approximately 3.3 million vehicles, including those in the scope of this investigation when it was opened (almost one million vehicles) and additional vehicles, as shown below.Nissan models: certain model year 2013-2016 Altima, 2013-2016 LEAF, 2016-2017 Maxima, 2015-016 Murano and Murano Hybrid, 2013-2016 Pathfinder, 2014-2015 Pathfinder Hybrid, 2014-2017 Rogue, 2013-2016 Sentra, 2013-2016 NV200, and 2014-2016 Taxi.Infiniti models: certain model...
RQ15001Opened 18 Mar 2015Closed 1 Sep 2015AIR BAGS:FRONTAL
Occupant Classification System Failure
In April 2014, Nissan North America launched Safety Recall 14V-138 to address problems with the Occupant Classification System (OCS) algorithm in the following vehicles: model year (MY) 2013-2014 Nissan Altima, Pathfinder, Sentra and LEAF; MY 2013 Infiniti JX35; MY 2014 Infiniti QX60 and Q50; and MY 2013 Nissan NV 200/Taxi vehicles.According to Nissan, the OCS may misclassify adult front passenger occupants and turn off the passenger's frontal air bag for an adult occupant of sufficient weight.In March 2015, the Office of Defects Investigation (ODI) opened this Recall Query after the agency re...
Recalls on the 2014 Infiniti QX60
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
16V244000
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
Nissan North America, Inc. (Nissan) is recalling certain model year 2016-2017 Nissan Maxima, 2013-2016 Nissan Altima, NV200, LEAF, Sentra, and Pathfinder, 2014-2016 Nissan NV200 Taxi, Infiniti QX60, QX60 Hybrid, and Q50 Hybrid, 2014-2017 Nissan Rogue and Infiniti Q50, 2015-2016 Nissan Murano, Murano Hybrid, and Chevrolet City Express, 2014-2015 Nissan Pathfinder Hybrid, and 2013 Infiniti JX35 vehicles. In these vehicles, the front seat passenger Occupant Classification System (OCS) may incorrectly classify an adult passenger as a child or classify the seat as empty despite it being occupied. As a result, the passenger frontal air bag may be turned off and not deploy in the event of a crash.
Risk: If the passenger frontal air bag does not deploy as intended in the event of a crash, the passenger is at an increased risk of injury.
15V681000
AIR BAGS:FRONTAL
Nissan North America, Inc. (Nissan) is recalling certain model year 2013-2015 Altima and Pathfinder vehicles, 2013-2014 Nissan Sentra vehicles, 2013 Infiniti JX35 vehicles, 2014-2015 Infiniti QX60 vehicles and 2014 Infiniti QX60 Hybrid vehicles. The affected vehicles received an incorrect occupant classification system (OCS) control unit during a repair. These OCS control units may incorrectly classify the front passenger seat as empty, when it is occupied by an adult.
Risk: If the OCS does not detect an adult occupant in the passenger seat, the passenger air bag would be deactivated. Failure of the passenger airbag to deploy during a crash (where deployment is warranted) could increase the risk of injury to the passenger.
15V033000
STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS
Nissan North America, Inc. (Nissan) is recalling certain model year 2013-2014 Nissan Pathfinder vehicles manufactured June 20, 2012, to November 18, 2013, 2014 Nissan Pathfinder Hybrid vehicles manufactured July 18, 2013, to November 18, 2013, 2013 Infiniti JX35 vehicles manufactured November 29, 2011, to June 14, 2013, and 2014 QX60 vehicles manufactured May 16, 2013, to November 18, 2013, and 2014 Infiniti QX60 Hybrid vehicles manufactured July 18, 2013, to November 18, 2013. In the affected vehicles the hood release cable assembly may have been installed incorrectly preventing the latching claw from fully engaging. The secondary latch may remain in the open position when the hood is closed.
Risk: If the primary hood latch is released and the secondary latch fails during operation of the vehicle, it could cause the hood to open during vehicle operation impairing the driver's vision, increasing the risk of a vehicle crash.
15V012000
SERVICE BRAKES
Nissan North America, Inc. (Nissan) is recalling certain model year 2014-2015 Nissan Pathfinder and Infiniti QX60 vehicles manufactured August 14, 2014, to November 5, 2014, and 2014-2015 Nissan Rogue vehicles manufactured August 12, 2014, to November 15, 2014. During the assembly process, the front wheel hub assembly fasteners may not have been properly torqued.
Risk: The under-torqued fasteners may result in a brake caliper separating from the wheel assembly causing a reduction in braking performance or reduced steering control. These conditions increase the risk of a crash.
14V229000
WHEELS:LUGS/NUTS/BOLTS/STUDS
Nissan North America, Inc. (Nissan) is recalling certain model year 2014 Pathfinder and Rogue vehicles and 2014 Infiniti QX60 vehicles. The right side wheels of the affected vehicles may have one lug nut each that was not properly tightened.
Risk: If the lug nut becomes loose from not being properly tightened, it may fall off, allowing the other lug nuts to become loose, possibly resulting in a wheel separation, and increasing the risk of a crash.
14V138000
ELECTRICAL SYSTEM:SOFTWARE
Nissan North America, Inc. (Nissan) is recalling certain model year 2013-2014 Altima, LEAF, Pathfinder, and Sentra, model year 2013 NV200 (aka Taxi) and Infiniti JX35 and model year 2014 Infiniti Q50 and QX60 vehicles. In the affected vehicles, the occupant classification system (OCS) software may incorrectly classify the passenger seat as empty, when it is occupied by an adult.
Risk: If the OCS does not detect an adult occupant in the passenger seat, the passenger airbag would be deactivated. Failure of the passenger airbag to deploy during a crash (where deployment is warranted) could increase the risk of injury to the passenger.
13V445000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Nissan is recalling certain model year 2013-2014 Nissan Pathfinder vehicles manufactured April 18, 2012, through September 20, 2013; model year 2013 Infiniti JX35 vehicles manufactured September 15, 2011, through January 16, 2013; and model year 2014 Infiniti QX60 vehicles manufactured January 17, 2013, through September 20, 2013. In the affected vehicles, during light braking on rough roads, the antilock brake system (ABS) brake pressure output software may lead to an increase in stopping distance.
Risk: The increased stopping distance may increase the risk of a crash.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 2016179257,130 units in Canada
Seats And Restraints
On certain vehicles, a defect in the occupant classification system could allow an adult sitting in the front passenger seat to be classified as a child or an “empty seat”. This would suppress the airbag, which could increase the risk of injury in a crash. Correction: For affected Altima, Maxima, Murano, Rogue and Sentra vehicles, dealers will reprogram the airbag control unit and the occupant classification system control unit. For affected Leaf, NV200, Pathfinder, Q50 and JX35/QX60 vehicles, dealers will replace the occupant classification system electronic control unit.
Recall 2015491184 units in Canada
Airbag
Certain vehicles serviced as part of recall 2014-093 or which had the Occupant Classification System (OCS) module replaced during servicing may have been fitted with an incorrect replacement OCS module. An incorrect OCS module would impair the effectiveness of the OCS, potentially failing to properly classify an adult passenger seated in the front passenger seat. This could increase the risk of injury to the occupant in a crash. Correction: Dealers will reprogram the OCS module.
Recall 201505680 units in Canada
Wheels
On certain vehicles, The front hub assembly bolts may not have been tightened to specification. If the bolts were to loosen, the brake caliper could separate from the wheel hub assembly, reducing braking performance and affecting vehicle stability. This could result in an accident causing injury and/or damage to property. Correction: Dealers will inspect and torque bolts to specification.
Recall 201503115,972 units in Canada
Other
On certain vehicles the hood release cable assembly may have been installed incorrectly, preventing the latching claw from fully engaging. This could cause the secondary latch to remain in the open position and allow the hood to open suddenly while driving if the primary hood latch was not engaged properly or accidentally released. This could compromise the driver’s ability to see the road and its users, as well as cause damage to the windshield, which could result in a crash causing injury and/or property damage. Correction: Dealers will adjust the angle of the hood release mechanism to provide additional length to the release cable.
Recall 2014162216 units in Canada
Wheels
On some vehicles, one of the five wheel lug nuts on the right-side wheels may have been installed without being tightened to specification. This could cause the wheel(s) to become loose and separate from the vehicle, affecting vehicle handling and increasing risk of a crash causing injury and/or property damage. Correction: Dealers will verify wheel lug nut torque.
Recall 201409360,022 units in Canada
Airbag
On certain vehicles, the front passenger seat occupant classification system software may incorrectly classify the passenger seat as empty, when it is occupied by an adult. If this occurs, the passenger airbag would be deactivated without the illumination of the airbag warning lamp. Failure of the passenger airbag to deploy during a crash (where deployment is warranted) could increase the risk of injury to the seat occupant. Correction: Dealers will reprogram the occupant classification system.
Recall 201335513,587 units in Canada
Brakes
On certain vehicles, incorrect antilock braking system (ABS) calibration may result in longer than expected stopping distances during light braking on rough roads. This could potentially increase the risk of a crash causing injury and/or damage to property. Correction: Dealers will update the ABS system software.
Reports where the owner recorded a crash, a fire, an injury or a death.
Sugar Land, TXCrash
FORWARD COLLISION AVOIDANCE: WARNINGS
On Jan 11, 2023 my infiniti qx60 hybrid AWD that I purchased with Premium and Technology packages that includes forward Collison warning (FCW) and intelligent braking system (IBS) failed to work. I got no warning and/or my emergency brake was applied by these systems that I paid high dollars for. I had to apply the hard braking myself to try stop my car from collision but it was too late and ended up rear ending someone in multi car chain accident. I am extremely concern that the Infiniti QX60 FCW and IBS are just sales gimmick and does not work all or not at the right time when you need them. The weather was cloudy but no rain or anything that could have blocked the car sonar and radar. However none of these systems worked. Prior to the accident I have noticed that occasionally I get IBA switched off obstruction warning with nothing in front of the car. The same issues have been noticed on the infiniti's sister brand Nissan's Pathfinder, Rogue and others. Thankfully no one got hurt in my wreck. But I lost my car. I bought all these expensive systems to protect me and my family for these situations. However infiniti systems failed to work on mine. Not sure what options I have to pursue as there are others who have the same issues that I noticed. Hope no one lose their lives before Infiniti and/or nissan can fix this problem. I would also like to know what my options are against a car manufacturer that sold systems that does not work, while the average public buy these expensive systems hoping to be protected from the unforscene accidents that can happen to no fault of their own. Thanks and Regards
NHTSA complaint #11502642 — an unverified report by a vehicle owner.
On Jan 11, 2023 my infiniti qx60 hybrid AWD that I purchased with Premium and Technology packages that includes forward Collison warning (FCW) and intelligent braking system (IBS) failed to work. I got no warning and/or my emergency brake was applied by these systems that I paid high dollars for. I had to apply the hard braking myself to try stop my car from collision but it was too late and ended up rear ending someone in multi car chain accident. I am extremely concern that the Infiniti QX60 FCW and IBS are just sales gimmick and does not work all or not at the right time when you need them. The weather was cloudy but no rain or anything that could have blocked the car sonar and radar. However none of these systems worked. Prior to the accident I have noticed that occasionally I get IBA switched off obstruction warning with nothing in front of the car. The same issues have been noticed on the infiniti's sister brand Nissan's Pathfinder, Rogue and others. Thankfully no one got hurt in my wreck. But I lost my car. I bought all these expensive systems to protect me and my family for these situations. However infiniti systems failed to work on mine. Not sure what options I have to pursue as there are others who have the same issues that I noticed. Hope no one lose their lives before Infiniti and/or nissan can fix this problem. I would also like to know what my options are against a car manufacturer that sold systems that does not work, while the average public buy these expensive systems hoping to be protected from the unforscene accidents that can happen to no fault of their own. Thanks and Regards
NHTSA complaint #11502642 — an unverified report by a vehicle owner.
at 75,000 milesAshtabula, OH1 injured
POWER TRAIN
VEHICLE WAS IN MOTION(HIGHWAY) WILL JUDDERING, REFUSE TO CHANGE GEAR PROPERLY AND SHAKE OR JERK LIKE I HAVE NEVER SEEN.I WAS ABOUT TO BE HITTED FROM THE BACK AND AFRAID OF THIS CAR.WHEN TO THE DEALER, AND THEY DO LIKE THEY ARE NOT AWARE OF THIS ISSUE OF THE POWERTRAIN.THIS BRAND OR VEHICLE IS A SERIOUS ISSUE THAT NEED THE AUTHORITY VOICE TO FIX BEFORE IT KILL SOMEONE.
NHTSA complaint #11348401 — an unverified report by a vehicle owner.
at 93,200 milesBestpage, TNFire
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
TL* THE CONTACT OWNS A 2014 INFINITI QX60. WHILE PARKED IN THE DRIVEWAY, THE VEHICLE CAUGHT ON FIRE. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE. THE VEHICLE WAS TAKEN TO NEWTON NISSAN (1461 NASHVILLE PIKE, GALLATIN, TN 37066) WHERE IT WAS DIAGNOSED THAT THE FAN HARNESS FAILED. THE CONTACT MENTIONED THAT THE FAN HARNESS HAD BEEN REPLACED FOUR MONTHS PRIOR TO THE FIRE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 93,200.
NHTSA complaint #11097991 — an unverified report by a vehicle owner.
at 33,000 milesMacedonia, OHCrash
UNKNOWN OR OTHER
MY CAR GOT FRONT COLLISION PREVENTION AND LANE DEPARTURE PREVENTION. RECENTLY CAR INVOLVED IN AN ACCIDENT. MY WIFE SAYS SHE HAD THIS SYSTEM TURNED ON AND AS PER WITNESS, MY WIFE WENT INTO OTHER LANE AND HIT THE ROAD SIGN(WHICH WAS THERE TO DIVERT TRAFFIC). IF THE SYSTEM WERE WORKING, IT WOULD HAVE PREVENTED DRIFTING TO ANOTHER LANE AND ALSO HAVE PREVENTED FRONTAL COLLISION. MY CAR WAS HIT AT FRONT CORNER DRIVE SIDE SO I THINK IT MUST HAVE SOME DEFECT WHERE ITS IGNORING CORNERS. IT WAS LOCAL STREET AND ROAD WERE CLEAR AND NO SNOW WERE ON GROUND.
NHTSA complaint #10957616 — an unverified report by a vehicle owner.
at 26,380 milesStaten Island, NYFire
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2014 INFINITI QX60. WHILE THE HEATED DRIVER'S SEAT WAS ACTIVATED, THE HEATER ELEMENT OVERHEATED AND CAUSED A BURN MARK IN THE FRONT DRIVER'S SEAT. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER TO BE INSPECTED. THE CONTACT WAS INFORMED THAT THE LOCATION OF THE BURN MARK WAS NOT IN THE SPOT THAT A FAILURE WOULD NORMALLY HAVE OCCURRED. THE CONTACT WAS INFORMED THAT THERE WOULD BE NO ASSISTANCE OFFERED IN HAVING THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,380.
NHTSA complaint #10956242 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Memphis, TN
AIR BAGS
Passenger airbag light is on the airbag is not working
NHTSA complaint #11732906 — an unverified report by a vehicle owner.
Monticello, MS
UNKNOWN OR OTHER
Car started winding while driving and jerking for no reason.
NHTSA complaint #11730707 — an unverified report by a vehicle owner.
Parsippany, NJ
UNKNOWN OR OTHER
While driving in slow, heavy highway traffic, the vehicle suffered a structural failure of the rear crossmember / rear subframe due to severe rust. This is a safety-critical structural component and part of the rear suspension mounting system. When braking, the vehicle swerved hard to the right and crossed into the shoulder. Fortunately, the vehicle was already in the right lane, which likely prevented a more serious incident. The failure created a serious risk of loss of control and crash. After the incident, I took it straight to a mechanic on the way and the condition was identified as a broken rear crossmember caused by advanced corrosion. The failed component is available for inspection.
NHTSA complaint #11729266 — an unverified report by a vehicle owner.
Parsippany, NJ
SUSPENSION
While driving in slow, heavy highway traffic, the vehicle suffered a structural failure of the rear crossmember / rear subframe due to severe rust. This is a safety-critical structural component and part of the rear suspension mounting system. When braking, the vehicle swerved hard to the right and crossed into the shoulder. Fortunately, the vehicle was already in the right lane, which likely prevented a more serious incident. The failure created a serious risk of loss of control and crash. After the incident, I took it straight to a mechanic on the way and the condition was identified as a broken rear crossmember caused by advanced corrosion. The failed component is available for inspection.
NHTSA complaint #11729266 — an unverified report by a vehicle owner.
Parsippany, NJ
STRUCTURE:BODY
While driving in slow, heavy highway traffic, the vehicle suffered a structural failure of the rear crossmember / rear subframe due to severe rust. This is a safety-critical structural component and part of the rear suspension mounting system. When braking, the vehicle swerved hard to the right and crossed into the shoulder. Fortunately, the vehicle was already in the right lane, which likely prevented a more serious incident. The failure created a serious risk of loss of control and crash. After the incident, I took it straight to a mechanic on the way and the condition was identified as a broken rear crossmember caused by advanced corrosion. The failed component is available for inspection.
NHTSA complaint #11729266 — an unverified report by a vehicle owner.
Bacliff, TX
ELECTRICAL SYSTEM
I had just gotten a safety inspection 15 days prior to this event to renew my registration. The car had been driving perfectly. Me and my wife had drove to my daughter’s school to pick her up. The school is about 10 minutes away from our home. Once we left the school we got about 3 minutes down the road and started smelling a strong electrical/plastic burning smell. Suddenly the car stalled and shut off. Then it cranked back up. Then it shut off. It did that several times. Smoke started pouring out from under the hood. I was barely able to get the car off the road and into a parking lot before it completely died and stopped cranking and stalling. I immediately got my family out of the car and had them run to safety. There was several other family’s with their children who had also just been picked up all around us. So I ran to car and popped the hood. There was so much electrical smoke coming out from driver side area. It appeared to be coming from the hybrid high voltage system under the ECM. I quickly disconnected the negative terminal on the 12v battery to shut down the electrical systems on the car. I have called Infiniti and I am dropping car off tomorrow to have a full inspection done to find out what happened. I am reaching out to you because I know that there is documented reports of this exact thing happening to other cars and that there was a recall R21B4 that they did a software update for. I believe that that update did not work to prevent this catastrophic event from happening. I don’t know if they will try to act like this was not related to the recall so I am trying to cover all my bases here by filing this complaint with y’all as well. I also have an open claim with Infiniti corporate. They are trying to just say that I no longer have a warranty for my car but this is a safety concern not just a warranty issue. I will be taking my car to Infiniti Clear Lake in Houston Texas tomorrow for them to look at it.
NHTSA complaint #11719713 — an unverified report by a vehicle owner.
Bacliff, TX
FUEL/PROPULSION SYSTEM
I had just gotten a safety inspection 15 days prior to this event to renew my registration. The car had been driving perfectly. Me and my wife had drove to my daughter’s school to pick her up. The school is about 10 minutes away from our home. Once we left the school we got about 3 minutes down the road and started smelling a strong electrical/plastic burning smell. Suddenly the car stalled and shut off. Then it cranked back up. Then it shut off. It did that several times. Smoke started pouring out from under the hood. I was barely able to get the car off the road and into a parking lot before it completely died and stopped cranking and stalling. I immediately got my family out of the car and had them run to safety. There was several other family’s with their children who had also just been picked up all around us. So I ran to car and popped the hood. There was so much electrical smoke coming out from driver side area. It appeared to be coming from the hybrid high voltage system under the ECM. I quickly disconnected the negative terminal on the 12v battery to shut down the electrical systems on the car. I have called Infiniti and I am dropping car off tomorrow to have a full inspection done to find out what happened. I am reaching out to you because I know that there is documented reports of this exact thing happening to other cars and that there was a recall R21B4 that they did a software update for. I believe that that update did not work to prevent this catastrophic event from happening. I don’t know if they will try to act like this was not related to the recall so I am trying to cover all my bases here by filing this complaint with y’all as well. I also have an open claim with Infiniti corporate. They are trying to just say that I no longer have a warranty for my car but this is a safety concern not just a warranty issue. I will be taking my car to Infiniti Clear Lake in Houston Texas tomorrow for them to look at it.
NHTSA complaint #11719713 — an unverified report by a vehicle owner.
PAW PAW, MI
AIR BAGS
LaFontaine Import Novi, Inc. DBA LaFontaine Novi, a franchised Infiniti entity with actual knowledge of these recalls (16V-244; 15V-033; 13V-445), failed to disclose or remediate these "Risk of Crash" and "Risk of Injury" defects before selling me a 2014 Infiniti QX60 on Nov 5, 2025. The dealer provided a "Pre-delivery inspection" record on November 4, 2025 to CARFAX, but delivered the vehicle with these open recalls and multiple "Red Alert" mechanical leaks in the engine, transmission, and fuel systems. Only 588 miles after delivery, on Dec 26, 2025, the vehicle suffered a catastrophic cooling system failure (the radiator and transmission cooler) which demonstrated that the vehicle was not safe or roadworthy. The Service Manager admitted on January 6, 2026, that the radiator was defective and needed full replacement, which confirms the vehicle was sold with a pre-existing systemic failure
NHTSA complaint #11709291 — an unverified report by a vehicle owner.
PAW PAW, MI
UNKNOWN OR OTHER
LaFontaine Import Novi, Inc. DBA LaFontaine Novi, a franchised Infiniti entity with actual knowledge of these recalls (16V-244; 15V-033; 13V-445), failed to disclose or remediate these "Risk of Crash" and "Risk of Injury" defects before selling me a 2014 Infiniti QX60 on Nov 5, 2025. The dealer provided a "Pre-delivery inspection" record on November 4, 2025 to CARFAX, but delivered the vehicle with these open recalls and multiple "Red Alert" mechanical leaks in the engine, transmission, and fuel systems. Only 588 miles after delivery, on Dec 26, 2025, the vehicle suffered a catastrophic cooling system failure (the radiator and transmission cooler) which demonstrated that the vehicle was not safe or roadworthy. The Service Manager admitted on January 6, 2026, that the radiator was defective and needed full replacement, which confirms the vehicle was sold with a pre-existing systemic failure
NHTSA complaint #11709291 — an unverified report by a vehicle owner.
PAW PAW, MI
SERVICE BRAKES
LaFontaine Import Novi, Inc. DBA LaFontaine Novi, a franchised Infiniti entity with actual knowledge of these recalls (16V-244; 15V-033; 13V-445), failed to disclose or remediate these "Risk of Crash" and "Risk of Injury" defects before selling me a 2014 Infiniti QX60 on Nov 5, 2025. The dealer provided a "Pre-delivery inspection" record on November 4, 2025 to CARFAX, but delivered the vehicle with these open recalls and multiple "Red Alert" mechanical leaks in the engine, transmission, and fuel systems. Only 588 miles after delivery, on Dec 26, 2025, the vehicle suffered a catastrophic cooling system failure (the radiator and transmission cooler) which demonstrated that the vehicle was not safe or roadworthy. The Service Manager admitted on January 6, 2026, that the radiator was defective and needed full replacement, which confirms the vehicle was sold with a pre-existing systemic failure
NHTSA complaint #11709291 — an unverified report by a vehicle owner.
Mount Dora, FL
POWER TRAIN
My vehicle is having issues with the CVT transmission timing chain, I was just aware, there was a recall in the past but my infiniti dealership said it's expired.And they won't help replace it. I'm getting Judder while driving.
NHTSA complaint #11694716 — an unverified report by a vehicle owner.
at 122,000 milesGrand Rapids, MI
POWER TRAIN
The contact owns a 2014 Infiniti QX60. The contact stated that while driving 25-30 MPH, the vehicle shuddered and failed to accelerate as intended upon depressing the accelerator pedal. Additionally, the contact stated that upon shifting into reverse(R) and depressing the accelerator pedal, the vehicle failed to reverse and drove forward instead. The manufacturer was notified of the failure, and a case was opened. The manufacturer informed the contact that the VIN was included in Infiniti Campaign Number: PC501. The manufacturer scheduled an appointment with the dealer on the contact's behalf. The vehicle was towed to the dealer, and the dealer informed the contact that the TCM software was updated; however, the failure persisted. The Service Advisor at the dealer informed the contact that the transmission needed to be replaced. The regional manager was contacted and informed the contact that the dealer had stated that the service campaign had not been performed, and the vehicle had not been diagnosed. The contact was informed that no assistance would be provided. The vehicle was not repaired. The failure mileage was approximately 122,000.
NHTSA complaint #11687862 — an unverified report by a vehicle owner.
Houston, TX
ENGINE
Since 4/4/2025 unresolved CVT transmission repair 4 replacement CVT transmission have failed, each time order for the repair they have failed with the same problem or different problems with the CVT transmission, •Despite assurances that the repairs were properly completed, I have experienced the ongoing issues – e.g., The gears jumped •The car wouldn’t accelerate past 20 mph •When placed in park, the transmission felt unstable •A check engine light/code appeared •4 Transmission order and all have failed to fix the problem As of 6/27/2025 the reorder of replacements CVT transmission have failed. This an infiniti problem
NHTSA complaint #11669637 — an unverified report by a vehicle owner.
Casselberry, FL
POWER TRAIN
This vehicle started shaking and juttering at a lower speed and made it very difficult to drive. Then I could accelerate and it would not go faster. I took it to a repair shop and they were getting CVT codes for the transmission. I looked online a found that many other people had these same issues as well as a Class Action Lawsuit that was settled a few years ago for 278 million for these problems. I was never informed that this CVT was a problem and could have it replaced from Nissan for no charge. I am not sure why Nissan would allow an unsafe transmission to be installed into a vehicle that would make the car unsafe to drive.
NHTSA complaint #11667981 — an unverified report by a vehicle owner.
Casselberry, FL
VEHICLE SPEED CONTROL
This vehicle started shaking and juttering at a lower speed and made it very difficult to drive. Then I could accelerate and it would not go faster. I took it to a repair shop and they were getting CVT codes for the transmission. I looked online a found that many other people had these same issues as well as a Class Action Lawsuit that was settled a few years ago for 278 million for these problems. I was never informed that this CVT was a problem and could have it replaced from Nissan for no charge. I am not sure why Nissan would allow an unsafe transmission to be installed into a vehicle that would make the car unsafe to drive.
NHTSA complaint #11667981 — an unverified report by a vehicle owner.
Casselberry, FL
FUEL/PROPULSION SYSTEM
This vehicle started shaking and juttering at a lower speed and made it very difficult to drive. Then I could accelerate and it would not go faster. I took it to a repair shop and they were getting CVT codes for the transmission. I looked online a found that many other people had these same issues as well as a Class Action Lawsuit that was settled a few years ago for 278 million for these problems. I was never informed that this CVT was a problem and could have it replaced from Nissan for no charge. I am not sure why Nissan would allow an unsafe transmission to be installed into a vehicle that would make the car unsafe to drive.
NHTSA complaint #11667981 — an unverified report by a vehicle owner.
Davenport, FL
POWER TRAIN
I am reporting a serious safety failure involving my 2014 Infiniti QX60 Hybrid (VIN: [XXX] ), tied to Recall R21B4 / NHTSA 21V-774. Although the recall was marked complete before I bought the car in 2022, the defect — sudden loss of power — occurred again while I was driving at highway speeds. Infiniti is refusing to assist due to age/mileage, despite clear evidence the recall fix was ineffective or incomplete. Diagnostic codes confirm hybrid system failure (P0A08, C1A1A, C1130). I am requesting a full investigation into Infiniti’s handling of this recall and a resolution for my unsafe vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11666407 — an unverified report by a vehicle owner.
Detroit, MI
ENGINE
The CVT unit is causing hard acceleration and jerking randomly. The CVT unit has a notification a few years ago on this model up to a certain mileage which I believe was 99,000 miles. My vechile just reached 113,000 miles and I am having this problem. It is safety and dangerous issue for me because I have been in traffic making turns when the acceleration seems to not go to gear and I almost caused an accident.
NHTSA complaint #11666050 — an unverified report by a vehicle owner.
Modesto, CA
POWER TRAIN
The car is not engaging when going from 1st to all gears, the car feels very shaky and unstable
NHTSA complaint #11648505 — an unverified report by a vehicle owner.
Modesto, CA
VEHICLE SPEED CONTROL
The car is not engaging when going from 1st to all gears, the car feels very shaky and unstable
NHTSA complaint #11648505 — an unverified report by a vehicle owner.
Modesto, CA
ENGINE
The car is not engaging when going from 1st to all gears, the car feels very shaky and unstable
NHTSA complaint #11648505 — an unverified report by a vehicle owner.
Port Neches, TX
SERVICE BRAKES
THE MASTERCYLINDER LEAKED OUT ALL THE BRAKE FLUID OUT THRU BAD SEAL. THIS IS THE FOURTH TIME THIS HAS BEEN REPAIRED. THE LAST THREE TIMES IT WAS DONE BY THE NISSAN TWIN CITY NISSAN DEALER. THIS TIME IT FAILE DWITHIN A YEAR SO IT WAS COVERED UNDER WARRANTY. CAR PUT IN SHOP 02/28/2025 WEDNESDAY. SERVICE REP NISSAN HAS NO IDEA WHY IT HAS FAILED 4 TIMES.
NHTSA complaint #11645679 — an unverified report by a vehicle owner.
Sugar Land, TX
POWER TRAIN
The whole vehicle experiences strong vibrations when accelerating to 30 miles per hour and higher. It also gives strong judder or kicks when turning. Hard to control the vehicle at high speeds. No warning light is on. Took the vehicle to a local dealer (Houston Southwest Infiniti) and found that the problem was caused by a defective rear differential coupler.
NHTSA complaint #11625540 — an unverified report by a vehicle owner.
at 99,536 milesGarner, NC
SUSPENSION
The contact owns a 2014 Infiniti QX60. The contact stated while driving at approximately 60 MPH, the front passenger’s side wheel detached from the axle and was lodged inside the wheel well. The contact stated there was no warning light illuminated. The contact was able to drive the vehicle to a parking lot and then had the vehicle towed to a dealer. The dealer diagnosed the vehicle and determined that the rear coupler and the front passenger side tire needed to be replaced. The vehicle was repaired. The contact stated that while driving off the dealer lot the vehicle was hesitating and jerking into gear and was bouncing. The contact stopped and turned the vehicle off and observed smoke coming from under the hood. The contact was informed by the dealer that the engine needed to be replaced. The vehicle was not diagnosed and was not repaired. The contact had the vehicle towed from the dealer to the residence. The manufacturer was not informed of the failure. The failure mileage was 99,536.
NHTSA complaint #11622334 — an unverified report by a vehicle owner.
at 99,536 milesGarner, NC
ENGINE AND ENGINE COOLING
The contact owns a 2014 Infiniti QX60. The contact stated while driving at approximately 60 MPH, the front passenger’s side wheel detached from the axle and was lodged inside the wheel well. The contact stated there was no warning light illuminated. The contact was able to drive the vehicle to a parking lot and then had the vehicle towed to a dealer. The dealer diagnosed the vehicle and determined that the rear coupler and the front passenger side tire needed to be replaced. The vehicle was repaired. The contact stated that while driving off the dealer lot the vehicle was hesitating and jerking into gear and was bouncing. The contact stopped and turned the vehicle off and observed smoke coming from under the hood. The contact was informed by the dealer that the engine needed to be replaced. The vehicle was not diagnosed and was not repaired. The contact had the vehicle towed from the dealer to the residence. The manufacturer was not informed of the failure. The failure mileage was 99,536.
NHTSA complaint #11622334 — an unverified report by a vehicle owner.