Owners have filed 95 complaints
about the 2017 Jaguar F-Pace with NHTSA between 2016 and 2026.
The largest single group is the engine & cooling.
Across this model's run it ranks 1 of 5 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 100
Against the median year of the Jaguar F-Pace. 50 means typical for this
model; 100 means roughly double.
Severity — 54
10.5% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 93
54% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
24.3%
1,000 – 9,999 miles
1123.9%
10,000 – 24,999 miles
1123.9%
25,000 – 49,999 miles
919.6%
50,000 – 74,999 miles
24.3%
75,000 – 99,999 miles
919.6%
100,000 – 149,999 miles
24.3%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jun 2016peak 7Jun 2026
NHTSA investigations into the 2017 Jaguar F-Pace
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.C...
Recalls on the 2017 Jaguar F-Pace
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
18V052000
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2017-2018 F-Pace vehicles. The Instrument Cluster (IC) may intermittently go blank.
Risk: A blank instrument cluster will not show important information like vehicle speed, increasing the risk of a crash.
17V678000
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2017-2018 Jaguar XF and F-Pace, 2016-2017 Jaguar XJ and 2018 Jaguar XE vehicles. The instrument cluster (IC) may intermittently go blank.
Risk: A blank instrument cluster will not show important information like vehicle speed, increasing the risk of a crash.
17V491000
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Jaguar Land Rover North America, LLC (Jaguar) is recalling one 2017 Jaguar F-PACE vehicle equipped with a 3.0L engine. A bolt used to attach the high pressure fuel pump may be too long. As a result, the fuel pump may not be properly secured and the fuel line may crack and leak.
Risk: A fuel line crack may leak fuel into the engine compartment, increasing the risk of a fire.
17V153000
POWER TRAIN:DRIVELINE:DRIVESHAFT
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2017 Jaguar F-PACE vehicles equipped with automatic transmissions. These vehicles may have been built with a rear driveshaft that is too short, potentially resulting the driveshaft separating from the vehicle.
Risk: If the driveshaft detaches, a loss of drive power would result, increasing the risk of a crash.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 2018029762 units in Canada
Lights And Instruments
On certain vehicles, the instrument cluster could go blank intermittently and be unable to display important information. This could result in the driver not being aware of vehicle speed or any malfunction lights turning on, which could affect vehicle performance and increase the risk of a crash causing injury and/or damage to property. Correction: Dealers will update the vehicle software. Note: This recall is an expansion of recall 2017-524.
Recall 20175241,371 units in Canada
Lights And Instruments
On certain vehicles, the instrument cluster could go blank intermittently and be unable to display important information. This could result in the driver not being aware of vehicle speed or any malfunction lights turning on, which could affect vehicle performance and increase the risk of a crash causing injury and/or damage to property. Correction: Dealers will update the vehicle software.
Recall 201723459 units in Canada
Fuel System
On certain vehicles equipped with a 2.0L diesel engine, the fuel return hose could leak. This could cause a the fuel to leak onto the road surface which can present a skid hazard to other road users increasing the risk of a crash causing injury and/or damage to property. A fuel leak in the presence of an ignition source could also cause a fire. Correction: Dealers will replace the fuel return hose.
Recall 20171285 units in Canada
Powertrain
On certain vehicles equipped with an automatic transmission, an incorrect rear driveshaft may have been fitted at time of assembly. This could cause an oil leak, vibration, or potentially result in the driveshaft separating from the differential, causing a loss of motive power and increasing the risk of a crash causing injury and/or damage to property. Correction: Dealers will inspect the driveshaft and replace as necessary.
Reports where the owner recorded a crash, a fire, an injury or a death.
Dallas, TXCrash1 injured
AIR BAGS
AIRBAGS DID NOT DEPLOY UPON COLLISION WITH ANOTHER VEHICLE. THE 2017 F-PACE JAGUAR WAS INSPECTED BY BOTH A COLLISION SPECIALIST AND AN INSURANCE AGENT AND IT WAS DEEMED A TOTAL LOSS. THE POLICE CRASH REPORT INDICATES THAT THE AIRBAGS DID NOT DEPLOY. PRIOR TO THE ACCIDENT THERE WERE NO WARNINGS OR INDICATIONS THAT THE AIRBAGS WERE INOPERABLE. DRIVER WAS TAKEN TO THE HOSPITAL FROM THE ACCIDENT LOCATION BECAUSE OF SEVERE CHEST AND SHOULDER PAIN.
NHTSA complaint #11627577 — an unverified report by a vehicle owner.
Chappaqua, NYCrash
ENGINE
I have experienced issues of unintended acceleration, randomly ,over the years of my ownership. The latest incident was the most hazardous, causing damage to my vehicle, and lack of confidence for my safety.
NHTSA complaint #11589945 — an unverified report by a vehicle owner.
at 38,231 milesJacksonville, ARFire
ENGINE
The contact owns a 2017 Jaguar F-Pace. The contact stated upon entering the vehicle, the engine failed to turn over while starting the vehicle. The contact stated there was no warning light illuminated. The vehicle was taken to the local dealer and it was diagnosed with the super charger and the engine needing to be replaced. The vehicle was repaired. After retrieving the vehicle, the contact noticed that smoke was coming from the engine compartment. The contact stated that the vehicle stalled not allowing the contact to shift gears. The vehicle was taken back to the dealer but was not yet diagnosed. The vehicle was not yet repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 38,231.
NHTSA complaint #11423110 — an unverified report by a vehicle owner.
at 43,000 milesOcean, NJFire
SEATS
WHILE VEHICLE POWERED ON, REAR PASSENGER SIDE SEAT HEATER CAUGHT FIRE / ELECTRICAL FIRE WITH SIGNIFICANT, ONGOING SMOLDERING. BURNED SEATING AND PASSENGER. REQUIRED PASSENGERS TO IMMEDIATELY EVACUATE THE VEHICLE. SEAT HEATER FIRE IMPACTED CABIN CLIMATE CONTROL, DEFROST SENSORS, WINDSHIELD WIPER SENSORS AND MORE. FIRE CONTINUED WHILE PARKED AND RUNNING. TOXIC ELECTRICAL FIRE SCENT PERMEATES VEHICLE. PHOTOS AND VIDEO AVAILABLE.
NHTSA complaint #11387923 — an unverified report by a vehicle owner.
at 43,000 milesOcean, NJFire
ELECTRICAL SYSTEM
WHILE VEHICLE POWERED ON, REAR PASSENGER SIDE SEAT HEATER CAUGHT FIRE / ELECTRICAL FIRE WITH SIGNIFICANT, ONGOING SMOLDERING. BURNED SEATING AND PASSENGER. REQUIRED PASSENGERS TO IMMEDIATELY EVACUATE THE VEHICLE. SEAT HEATER FIRE IMPACTED CABIN CLIMATE CONTROL, DEFROST SENSORS, WINDSHIELD WIPER SENSORS AND MORE. FIRE CONTINUED WHILE PARKED AND RUNNING. TOXIC ELECTRICAL FIRE SCENT PERMEATES VEHICLE. PHOTOS AND VIDEO AVAILABLE.
NHTSA complaint #11387923 — an unverified report by a vehicle owner.
at 43,000 milesOcean, NJFire
VISIBILITY/WIPER
WHILE VEHICLE POWERED ON, REAR PASSENGER SIDE SEAT HEATER CAUGHT FIRE / ELECTRICAL FIRE WITH SIGNIFICANT, ONGOING SMOLDERING. BURNED SEATING AND PASSENGER. REQUIRED PASSENGERS TO IMMEDIATELY EVACUATE THE VEHICLE. SEAT HEATER FIRE IMPACTED CABIN CLIMATE CONTROL, DEFROST SENSORS, WINDSHIELD WIPER SENSORS AND MORE. FIRE CONTINUED WHILE PARKED AND RUNNING. TOXIC ELECTRICAL FIRE SCENT PERMEATES VEHICLE. PHOTOS AND VIDEO AVAILABLE.
NHTSA complaint #11387923 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 38,249 milesKansas City, MO
ENGINE AND ENGINE COOLING
The contact owns a 2017 Jaguar F-Pace. The contact stated while driving 55 MPH, the low coolant warning light was illuminated. The contact pulled over to the side of the road and parked the vehicle. The message "Engine Overheating" was displayed, forcing the contact to turn off the vehicle. The contact was picked up to purchase coolant. The contact returned and added coolant to the vehicle. The vehicle was driven to the dealer, where the engine was taken apart under extended warranty coverage. The dealer diagnosed and determined that the engine needed to be replaced. The vehicle was repaired at the contact's expense. The manufacturer was notified of the failure but denied assistance. The failure mileage was approximately 38,249.
NHTSA complaint #11745108 — an unverified report by a vehicle owner.
Stockton, CA
ENGINE
I brought my car used with warranty and everything was fine even though I barely drove the car because I had another car that I used to commute so I really didn’t drive the car often. Within a week I noticed a loud sound but I didn’t think anything of it because it was a diesel engine. Within a year I was on the freeway and my car just stopped in mid traffic which a semi diesel truck almost hit me due to engine failure. My car just stopped and my check engine light did not come on until this day. My car is still not running because I took to a repair shop and they said that my timing chain had alot of wear it it would cost 4000 to 5000 to fix. I notice that this is a common problem for the jaguar f pace.
NHTSA complaint #11738232 — an unverified report by a vehicle owner.
Maumelle, AR
EXTERIOR LIGHTING
The front drivers side headlamp malfunctioned after condensation entered the lamp via rain and then humidity. The issue first started April 12, 2026. I was leaving to go on a 260 miles drive when I pulled out of the drive way and I started getting a flickering "Dipped Beam Fault". It started flickering on and off as I was picking up speed to merge onto the interstate. I drove all those miles with my left thumb on the Menu OK button to clear it. Then it would come back on again as I was going through two major cities. It was very distracting and I kept glancing down every time it would light up. It did this for 5 hours. Also, my signal light was malfunctioning but I always tried to use it even so because of the heavy traffic. I called Jaguar when I got home and the women on the line said she had never heard of anything like this before and to take it to the dealership. So I took it to Jaguar and they did a complete inspection and told me the entire light component would have to be replaced because the seal is not good-even though the car has less then 100,000 miles on it, no reported accidents, and I was not informed by the dealer it has this problem when I purchased a few months ago.
NHTSA complaint #11734325 — an unverified report by a vehicle owner.
Maumelle, AR
ELECTRICAL SYSTEM
The front drivers side headlamp malfunctioned after condensation entered the lamp via rain and then humidity. The issue first started April 12, 2026. I was leaving to go on a 260 miles drive when I pulled out of the drive way and I started getting a flickering "Dipped Beam Fault". It started flickering on and off as I was picking up speed to merge onto the interstate. I drove all those miles with my left thumb on the Menu OK button to clear it. Then it would come back on again as I was going through two major cities. It was very distracting and I kept glancing down every time it would light up. It did this for 5 hours. Also, my signal light was malfunctioning but I always tried to use it even so because of the heavy traffic. I called Jaguar when I got home and the women on the line said she had never heard of anything like this before and to take it to the dealership. So I took it to Jaguar and they did a complete inspection and told me the entire light component would have to be replaced because the seal is not good-even though the car has less then 100,000 miles on it, no reported accidents, and I was not informed by the dealer it has this problem when I purchased a few months ago.
NHTSA complaint #11734325 — an unverified report by a vehicle owner.
Media, PA
ENGINE
Recurrent coolant leak. Known issue with Jaguar. Coolant system is known to have many weak spots due to plastic tubing and weak coupling joints. Had a repair costing $1500 dollars in 2022 just out of warranty. Now experiencing yet another coolant leak. Other owners have also had multiple leaks. I think Jaguar should be held accountable for a manufacturer defect.
NHTSA complaint #11710116 — an unverified report by a vehicle owner.
Stone Mountain, GA
POWER TRAIN
Recall H009 is exactly what happened to my car I was turning in an intersection when I herd a loud boom and crackling I lost control almost hitting 2 cars and when I finally stopped I look below and my drive shaft had snapped and some of the drive shaft was stuck in the differential. Recall H039 is exactly what happened to my car I was driving my car and it suddenly cut off on me while driving I then had it towed to a mechanic shop and it smelled like gas after a couple attempts to start it the mechanic told me it was leaking gas from engine and out exhaust pipes the engine was flooded with gas and could have caught fire if kept driving after doing some research this exact recall H039 is what the mechanic had explained to me. My vin was not listed on the recalls but is an 2017 Jaguar F Pace 3.0 L vin is [XXX] these problems happen unexpectedly and no warning or anything. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11709815 — an unverified report by a vehicle owner.
Stone Mountain, GA
ENGINE
Recall H009 is exactly what happened to my car I was turning in an intersection when I herd a loud boom and crackling I lost control almost hitting 2 cars and when I finally stopped I look below and my drive shaft had snapped and some of the drive shaft was stuck in the differential. Recall H039 is exactly what happened to my car I was driving my car and it suddenly cut off on me while driving I then had it towed to a mechanic shop and it smelled like gas after a couple attempts to start it the mechanic told me it was leaking gas from engine and out exhaust pipes the engine was flooded with gas and could have caught fire if kept driving after doing some research this exact recall H039 is what the mechanic had explained to me. My vin was not listed on the recalls but is an 2017 Jaguar F Pace 3.0 L vin is [XXX] these problems happen unexpectedly and no warning or anything. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11709815 — an unverified report by a vehicle owner.
Stone Mountain, GA
FUEL/PROPULSION SYSTEM
Recall H009 is exactly what happened to my car I was turning in an intersection when I herd a loud boom and crackling I lost control almost hitting 2 cars and when I finally stopped I look below and my drive shaft had snapped and some of the drive shaft was stuck in the differential. Recall H039 is exactly what happened to my car I was driving my car and it suddenly cut off on me while driving I then had it towed to a mechanic shop and it smelled like gas after a couple attempts to start it the mechanic told me it was leaking gas from engine and out exhaust pipes the engine was flooded with gas and could have caught fire if kept driving after doing some research this exact recall H039 is what the mechanic had explained to me. My vin was not listed on the recalls but is an 2017 Jaguar F Pace 3.0 L vin is [XXX] these problems happen unexpectedly and no warning or anything. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11709815 — an unverified report by a vehicle owner.
Columbus, NC
ENGINE
60,000 miles, the head gasket blew in traffic. Jaguar dealer quotes $35,000 to replace engine. This is not acceptable for a car of this price. I have been victimized by defective parts in our 2017 Jaguar F-Pace. These parts and repairs and associated costs should have been covered under warranty and recall. These catastrophic failures/repairs were due to known defective parts (clam shell "y" pipe, and outlet pipes). JLR Service Departments have been aware of these defects as published in their annual Service Department "Technical Bulletin" (2018). JLR has justified exhorbant repair costs, blaming the car owner rather than taking responsibility for manufacture defect. Parts were re-designed specifically because of these known defects. With no warning of over-heating, my F-Pace reached "Critical Failure", requiring Tow service. I specifically asked the JLG Service manager what caused this at 60,000 miles and the above was his explanation. I said this is a factory defect. His response was "It is absolutely a factory defect, but good luck getting Jaguar to admit to it." He then gave me Jaguar USA's number to report the issue and I am awaiting their response. This is a trend in this model and there is a class action being formed in response.
NHTSA complaint #11708269 — an unverified report by a vehicle owner.
Anguilla, MS
ENGINE
My 2017 Jaguar F-Pace S (3.0L supercharged V6) experienced a sudden water-pump failure that led to overheating, loss of oil pressure, timing-chain slack, and complete engine failure. The failure began with the water pump, which caused coolant loss and intermittent overheating that was not accurately reflected on the dashboard temperature gauge. As the water pump deteriorated, the hydraulic timing-chain tensioners lost pressure, allowing the chain to slacken and eventually jump. This caused catastrophic internal engine damage, including piston-valve contact and metal contamination, requiring a full engine replacement. This sequence — water pump failure → overheating → timing-chain tensioner collapse → engine destruction — is known to occur on Jaguar’s 3.0L supercharged V6 engines. Multiple owners have reported similar symptoms (water pump failures, chain rattle, chain slack, engine ticking, and full failure). Jaguar’s own Technical Topics documents acknowledge timing-chain slack due to tensioner issues on these engines. This is a safety defect because the engine can shut down suddenly while driving, which puts the driver and others at risk. My engine failed unexpectedly, without sufficient warning on the instrument cluster, creating a dangerous situation. I request that NHTSA investigate this defect pattern to determine whether a recall or manufacturer action is necessary to prevent further engine failures and safety risks.
NHTSA complaint #11700716 — an unverified report by a vehicle owner.
Lenexa, KS
ENGINE
Error Message: While driving at speeds of 60-65 miles per hour, a coolant leak occurs, resulting in a loss of engine power and reduced control over the vehicle, endangering myself and surrounding commuters. The local dealership inspected the car, but Jaguar Land Rover North America, LLC refused to authorize the necessary repairs, despite being provided with their Technical Service Bulletin (TSB) Reference: JTB00602 (or JTB00602v2 for later revisions). This is a known issue with the vehicle, which the company is aware of due to several lawsuits. I have already incurred costs for some repairs to make the car safe to operate, but the dealer has informed me that additional work is required.
NHTSA complaint #11690542 — an unverified report by a vehicle owner.
St. Germain, WI
ENGINE
our F-Pace had 120,000 miles. Worked great, very reliable, but then out of nowhere while driving the car the low coolant light came on and with in a minute the engine shut down and the car was dead. I had all I could do to get the car off the interstate with traffic behind me going 70mph. I am very lucky that I was not slammed into from behind as the car literally lost all power. I got it to the side of road with steam blowing out the engine. I called 911 and the fire department came and the police. The vehicle was then towed to the Brentwood, TN Jaguar dealer and they confirmed for $250 service fee that the engine was blown up. The Y Pipe cracked and all the coolant blew out and the engine overheated and was destroyed. They said the fix was $23-$25,000 for a new motor. Throw much research on the Jaguar forums online it is a well documented problem on the 2017 F-Paces that the Y pipe cracks leading to a discharge of the coolant leading to engine failure. It is also known that Jaguar fixed this problem on the 2018 forward models. Leaving owners of the 2017 F-Pace to literally be at the risk of engine failure at any moment. There was barely enough time for me to get the car off the road while coasting with a dead engine and limited power steering. This needs to be recall and Jaguar should be compensating those who have incurred loss. We had to sell the car to a wholesaler for $2500 because the car was worth less than the new engine cost would be to fix it.
NHTSA complaint #11654672 — an unverified report by a vehicle owner.
Dallas, TXCrash1 injured
AIR BAGS
AIRBAGS DID NOT DEPLOY UPON COLLISION WITH ANOTHER VEHICLE. THE 2017 F-PACE JAGUAR WAS INSPECTED BY BOTH A COLLISION SPECIALIST AND AN INSURANCE AGENT AND IT WAS DEEMED A TOTAL LOSS. THE POLICE CRASH REPORT INDICATES THAT THE AIRBAGS DID NOT DEPLOY. PRIOR TO THE ACCIDENT THERE WERE NO WARNINGS OR INDICATIONS THAT THE AIRBAGS WERE INOPERABLE. DRIVER WAS TAKEN TO THE HOSPITAL FROM THE ACCIDENT LOCATION BECAUSE OF SEVERE CHEST AND SHOULDER PAIN.
NHTSA complaint #11627577 — an unverified report by a vehicle owner.
Maumee, OH
POWER TRAIN
Particulate matter sensor (PMS) circuit fault code P24C6 stored in PCM. Even after PMS replacement/repair, the check engine light came back. In the meantime, Jaguar Land Rover dealership became Land Rover dealership. Now that LR dealership won't fix this.
NHTSA complaint #11620402 — an unverified report by a vehicle owner.
Grafton, MA
ENGINE
Oil leaking from turbo charger into exhaust.
NHTSA complaint #11611051 — an unverified report by a vehicle owner.
Grafton, MA
FUEL/PROPULSION SYSTEM
Oil leaking from turbo charger into exhaust.
NHTSA complaint #11611051 — an unverified report by a vehicle owner.
at 93,000 milesNorth Las Vegas, NV
ENGINE AND ENGINE COOLING
The contact owns a 2017 Jaguar F-Pace. The contact stated while driving at an undisclosed speed, the vehicle lost motive power with the low engine coolant level warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The dealer was contacted and notified of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 93,000.
NHTSA complaint #11601272 — an unverified report by a vehicle owner.
Fresno, TX
ENGINE
Overheating engine. Was driving and all of a sudden with no warning the temperature gauge went up to hot and engine was overheating. I was told by the dealer that my engine is gone and it was going to cost me $5,000 just to break the engine down and just diagnosed the problem.
NHTSA complaint #11597361 — an unverified report by a vehicle owner.
Fresno, TX
FUEL/PROPULSION SYSTEM
Overheating engine. Was driving and all of a sudden with no warning the temperature gauge went up to hot and engine was overheating. I was told by the dealer that my engine is gone and it was going to cost me $5,000 just to break the engine down and just diagnosed the problem.
NHTSA complaint #11597361 — an unverified report by a vehicle owner.
West Haven, CT
ENGINE
I am writing to file a formal complaint against Carvana regarding the purchase of a 2017 Jaguar F-Pace. Despite driving less than 4189 miles, the vehicle requires extensive repairs costing $8,600.00 before taxes, with additional maintenance costs of $1,400.00. Carvana misrepresented the vehicle's condition, failing to disclose multiple engine and coolant leaks, which were discovered after purchase. They also did not inform me that an extended warranty was not available for the vehicle, and neglected to provide a copy of their inspection report details. The remaining vehicle loan is $28,000.00. Upon contacting Carvana about these issues, they stated that the car was outside the return window and refused further assistance. The repairs needed were massive and consistent with pre-existing conditions, indicating that Carvana neglected to perform adequate maintenance or disclose the damage. I am a remote worker and only travel to take my children to and from school daily. Despite this limited use, the vehicle has incurred significant damage, including massive oil and coolant leaks, posing a risk of injury to myself and my children, as well as the potential for explosion due to the extent of the leaks. Carvana's failure to disclose the vehicle inspection report at the time of purchase was a deceptive practice that concealed preexisting mechanical failures. This deceptive behavior placed me along with 4 minor children at risk of injury and a potentially catastrophic auto engine explosion or fire due to the extent of the leaks. Please investigate this known coolant leak issue that extends to oil engine issue it's many other owners are experiencing the same issue. This is why Carvana fails to offer extended warranty on purchase. This is a known issue impacting many other 2017 jaguar fpaces around or at same mileage mark. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11590862 — an unverified report by a vehicle owner.
West Haven, CT
FUEL/PROPULSION SYSTEM
I am writing to file a formal complaint against Carvana regarding the purchase of a 2017 Jaguar F-Pace. Despite driving less than 4189 miles, the vehicle requires extensive repairs costing $8,600.00 before taxes, with additional maintenance costs of $1,400.00. Carvana misrepresented the vehicle's condition, failing to disclose multiple engine and coolant leaks, which were discovered after purchase. They also did not inform me that an extended warranty was not available for the vehicle, and neglected to provide a copy of their inspection report details. The remaining vehicle loan is $28,000.00. Upon contacting Carvana about these issues, they stated that the car was outside the return window and refused further assistance. The repairs needed were massive and consistent with pre-existing conditions, indicating that Carvana neglected to perform adequate maintenance or disclose the damage. I am a remote worker and only travel to take my children to and from school daily. Despite this limited use, the vehicle has incurred significant damage, including massive oil and coolant leaks, posing a risk of injury to myself and my children, as well as the potential for explosion due to the extent of the leaks. Carvana's failure to disclose the vehicle inspection report at the time of purchase was a deceptive practice that concealed preexisting mechanical failures. This deceptive behavior placed me along with 4 minor children at risk of injury and a potentially catastrophic auto engine explosion or fire due to the extent of the leaks. Please investigate this known coolant leak issue that extends to oil engine issue it's many other owners are experiencing the same issue. This is why Carvana fails to offer extended warranty on purchase. This is a known issue impacting many other 2017 jaguar fpaces around or at same mileage mark. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11590862 — an unverified report by a vehicle owner.
Chappaqua, NYCrash
ENGINE
I have experienced issues of unintended acceleration, randomly ,over the years of my ownership. The latest incident was the most hazardous, causing damage to my vehicle, and lack of confidence for my safety.
NHTSA complaint #11589945 — an unverified report by a vehicle owner.
Rochester, NY
ENGINE
While driving my vehicle, the low coolant level light came on the dashboard, so I went to AutoZone to purchase a jug of coolant fluid. On my way home, the low coolant level warning remained active, and as soon as I arrived in my driveway, the engine overheating light illuminated. I promptly turned off the vehicle and it remained stationary for a week before I had it towed to the dealership to determine the underlying cause of the coolant leak. A representative from the dealership informed me that the diagnostic fee would be $390 in order to determine the root cause of the coolant leak. Shocked by the high cost, I contacted the service manager who had mentioned the fee to the representative. He called me to let me know that he was aware I had reached out to the “higher-ups” about the fee. The next day, he clearly retaliated by instructing his co-worker a skilled Jaguar mechanic to take their time diagnosing my coolant leak in order to ensure I would pay his intended price. He called with a smug tone, as if to say "I told you so", and informed me that the price tag to fix my problem is $1300. He then asked if I wanted to proceed with the repairs, to which I replied absolutely not. I stated that I would reach out to the GM. If it took a skilled Jaguar mechanic two hours to determine that my coolant leak was caused by a thermostat housing, why should I feel confident that he can complete the repairs? I have seen a lot of posts on Jaguar forums about coolant leaks that should have been addressed as part of recalls. All 2017 Jaguars seem to have this issue. A quick internet search confirmed that this problem is widely recognized, leading Jaguar to change the defective parts and release a service bulletin addressing it. Despite being well aware of the problem, Jaguar is unwilling to fix it but want customers to pays for their faulty design.
NHTSA complaint #11587769 — an unverified report by a vehicle owner.
Cypress, TX
EXTERIOR LIGHTING
While driving in the rain the headlights stopped working. An error popped up on the dashboard indicating a dipped beam fault. When I stopped there was condensation or water inside the headlight lenses on both sides and the lights would not turn back on in the on or auto position. The bright light indicator showed high and low beams but none of the lights would work except for the fog lights. We are having to replace both head light assemblies and bulbs but have not had the repairs completed yet.
NHTSA complaint #11585185 — an unverified report by a vehicle owner.
Ponte Vedra Beach, FL
ENGINE
Since 2019, I have reported that every fall (I have the service orders), when the weather changes and I turn on the heat, the check engine goes on and does not turn off. When I went to have this same issue serviced in January of this year, the service department found that the Timing Chain failure was causing the problem. Because my car was now out of warranty, Jaguar would not pay for it. However, upon further investigation, I discovered that this issue had resulted in complete recalls of my vehicle in other countries but not the US. So, I insisted that the service department put in a claim against Jaguar corporate. Jaguar corporate agreed to pay 40% of the repair cost, agreeing that there is a problem with the engine's design. This repair is costly and has nothing to do with how I maintain my car but a poor diesel engine design. "The timing chain breaks while driving, the car will immediately grind to a halt. It's also likely that some valves will be bent as they contact the pistons (the timing chain prevents this from happening by keeping everything moving in time). Significant valve/piston damage will occur.
NHTSA complaint #11584027 — an unverified report by a vehicle owner.