FaultScore

2002 Jaguar X-Type transmission problems

53 of the 189 complaints about the 2002 Jaguar X-Type are about the transmission — 28% of everything reported for this model year. Half of the failures with a mileage on record happened before 57,999 miles.

D

53

Complaints

2

Crashes

1

Fires

0

Injuries

Exactly what failed

Automatic Transmission 37 69.8%
Power Train 8 15.1%
Driveshaft 4 7.5%
Manual Transmission 2 3.8%
Column Shift Assembly 1 1.9%
Differential Unit 1 1.9%

Transmission & Drivetrain across every Jaguar X-Type year

2002 53 64.6%
2003 16 19.5%
2004 13 15.9%

What owners said

Filed with NHTSA, in their own words.

at 53,000 miles LOS Angeles, CA

POWER TRAIN

TL* THE CONTACT OWNS A 2002 JAGUAR X- TYPE. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE BEGAN TO LOSE POWER. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000. ..UPDATED 01/23/2014 *BF THE CONSUMER STATED A RECALL WAS ISSUED REGARDING THE TRANSMISSION. HOWEVER, JAGUAR REFUSED TO ADDRESS IT. THE CONSUMER STATED HE HAD TO REPLACE THE TRANSMISSION TIWCE.

NHTSA complaint #10553754 — an unverified report by a vehicle owner.

at 74,000 miles Fresno, CA

POWER TRAIN

TL* THE CONTACT OWNS A 2002 JAGUAR X-TYPE. THE CONTACT STATED THAT WHILE PARKING, THERE WAS A LOUD EXPLOSIVE NOISE HEARD AS THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT MENTIONED THAT THE CHECK ENGINE AND THE GEARBOX WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 74,000.

NHTSA complaint #10524973 — an unverified report by a vehicle owner.

at 131,000 miles Littleton, CO

POWER TRAIN

THE ENGINE WOULD QUIT RUNNING, USUALLY WHEN TURNING RIGHT AND USUALLY WHILE BOUNCING OVER A BUMP. THE CAR WOULD SOMETIMES SHOW CODES RELATING TO THE TRANSMISSION, CYLINDER MISFIRING, OR THE SECURITY SYSTEM FAILING. SOMETIMES NO CODES AT ALL WOULD BE STORED, AND SOMETIMES THE CAR WOULD START BACK UP ON ITS OWN AFTER A BRIEF MOMENT. OTHER TIMES IT WAS UN-DRIVABLE. THE UNDERLYING ISSUE TURNED OUT TO BE THE POSITIVE BATTERY CABLE SUPPLYING THE FUSE BOX WAS RUBBING AGAINST A TRANSMISSION MOUNT BOLT HEAD AND GROUNDING OUT.

NHTSA complaint #10471314 — an unverified report by a vehicle owner.

at 57,462 miles Littleton, CO

POWER TRAIN

THE JAGUAR DEALER REPLACED THE TRANSMISSION AND RELATED PARTS IN THE CAR AS IT WAS UN-DRIVABLE. AFTER RE-ASSEMBLY, THE CAR WOULD MAKE CLUNKING SOUNDS WHEN TURNING TIGHT TURNS AND OVER BUMPS AND DIPS. THIS BECAME MORE NOTICEABLE OVER TIME, UNTIL THE DEALER WANTED TO REPLACED MOST OF THE SUSPENSION. IT TURNS OUT THAT THE TRANSMISSION SUB-FRAME IS BOLTED THROUGH THE FLOOR PAN TO SPOT-WELDED NUTS. THE TECHNICIAN BROKE THESE NUTS LOOSE DURING RE-INSTALLING THE FRAME MEMBER (PERHAPS BY OVER-TORQUING). THE DRIVETRAIN WOULD THEN SHIFT DURING THE TIGHT TURNS AND OVER BUMPS MAKING A LOUD CLUNKING IN THE UNIBODY.

NHTSA complaint #10471318 — an unverified report by a vehicle owner.

at 37,800 miles Moreno Valley, CA

POWER TRAIN:AUTOMATIC TRANSMISSION

TL* THE CONTACT OWNS A 2002 JAGUAR X-TYPE. THE CONTACT STATED WHILE DRIVING THE GEAR BOX FAULT LAMP ILLUMINATED. THE CONTACT MENTIONED THAT THE SECOND TIME THE FAILURE OCCURRED THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE TRANSMISSION WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 37,800.

NHTSA complaint #10416950 — an unverified report by a vehicle owner.

at 60,000 miles Parrish, FL Crash

POWER TRAIN

I WAS STOPPED IN FRONT OF MY GARAGE, WAITING FOR THE DOOR TO OPEN, WITH MY FOOT ON THE BRAKE PEDAL, WHEN ALL OF A SUDDEN THE ENGINE BEGAN TO SPEED UP AND BRAKE PRESSURE FAILED TO STOP THE VEHICLE. THE VEHICLE STRUCK THE PARTIALLY OPEN DOOR, THEN SMASHED IN TO CABINETS IN THE REAR OF THE GARAGE. DAMAGE TO THE VEHICLE AND THE GARAGE WAS SEVERE. THERE CAR SUFFERED DAMAGE TO THE FRONT BUMPER, THE HOOD AND SCRATCHED THE WINDSHIELD AND ROOF. I WAS NOT INJURED, BUT BADLY SHAKEN BY THE INCIDENT. THE VEHICLE HAS ABOUT 60,000 MILES. I SEE IN YOUR COMPLAINT REPORTS THAT THIS HAS OCCURRED SEVERAL TIMES PREVIOUSLY TO THE SAME MODEL AND YEAR JAGUAR. THE CAR HAS YET TO BE REPAIRED.

NHTSA complaint #10360782 — an unverified report by a vehicle owner.

at 127,320 miles Port Ludlow, WA

POWER TRAIN

1. THIS IS MY 3RD SUA. SEE 10320564 FOR 1ST 2. TRIP COMPONENTS: COUNTRY ROADS, A FERRY, CITY STREETS, AND FWY FOR APPROX. 40 MILES. THE INCIDENT OCCURRED AFTER 10 MILES OF FWY AND DURING APPROX. 1.5 MILES OF CITY STREETS. 2. I TURNED ONTO A SEMI-STEEP ST. APPROACHING A MALL. THE 2ND LIGHT BEFORE THE MALL CHANGED AND I WAS GOING FAST ENOUGH TO DOWNSHIFT TO AID BRAKING. I WAS THE 3RD CAR FROM THE LIGHT IN THE LEFT LANE. I HAD SHIFTED TO DRIVE AFTER STOPPING, MY FOOT ON THE BRAKE AS I WAITED. THE LIGHT CHANGED AND AS THE CAR AHEAD BEGAN TO MOVE AND WHEN THERE WAS ROOM, I MOVED MY FOOT FROM BRAKE TO THROTTLE. I THINK THAT I APPLIED SOME PRESSURE AFTER ENGINE AND SLOPE GOT IT MOVING. AS IT BEGAN ROLLING, I FELT WHAT I THOUGHT WAS A SHIFT. THE CAR BEGAN GOING FASTER AND FASTER BY ITSELF SO I MOVED MY FOOT ON THE BRAKE. CAR DIDN'T WANT TO STOP SO I PUT IT IN NEUTRAL AND IT STOPPED [NO ENGINE ROAR DURING THIS AS IN PRIOR SUA'S.] AFTER STOPPING, THE ENGINE IDLED DOWN QUICKLY. BECAUSE OF TRAFFIC I DID NOT TAKE THE TIME TO KILL IGNITION. IT RAN OK SO I PROCEEDED TO RUN MY MALL ERRAND AND THEN TOOK IT TO JAGUAR. 3. THIS WAS A THURS. AND WE HAD A 2500 MI. TRIP SCHEDULED FOR THE FOLLOWING WED. ON MON. SERVICE ADVISOR TOLD ME THAT THERE WERE 2 XMISSION FAULTS THEY WERE INVESTIGATING, BUT THAT I MIGHT BE ABLE TO GET THE CAR TUES. I WENT IN EARLY AND WENT FOR A TEST DRIVE WITH A TECH WITH NO SUA. HE TALKED ABOUT THE XMISSION FAULTS AND SAID THAT 1 WAS A SENSOR AT THE GEAR SHIFT AND THE 2ND A SENSOR UP FORWARD WHICH MIGHT REFLECT A SHIFTING THAT CAUSED THE ENGINE TO THINK IT NEEDED GAS (I'M NOT TECHNICAL). MORE REVIEW WAS NEEDED SO WE HAD TO RENT A CAR FOR THE TRIP. THIS WK I WAS TOLD THAT BECAUSE THERE WERE NO FAULTS [WAS 2], AND AFTER A REVIEW OF ALL THE DOCUMENTATION AND DATA FROM ALL 3 SUA'S WHICH WERE ALL UNVERIFIED [WAS 2], THAT THERE ARE "NO CONCERNS" AND THAT THE CAR IS SAFE TO DRIVE. AND I WILL BE BILLED FOR $379 PLUS GAS.

NHTSA complaint #10346352 — an unverified report by a vehicle owner.

at 64,000 miles Minden, NV

POWER TRAIN:AUTOMATIC TRANSMISSION

TL*THE CONTACT OWNS A 2002 JAGUAR X-TYPE. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH ON MAY 21, 2010, THE TRANSMISSION FAILED AND THE VEHICLE LOST POWER; A LIGHT INDICATING GEAR BOX FAULT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO A REPAIR SHOP. THE CONTACT CALLED THE DEALERSHIP AND WAS TOLD THAT BECAUSE THE VEHICLE WAS NO LONGER UNDER WARRANTY, HE WOULD BE RESPONSIBLE FOR REPAIR EXPENSES. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THERE WAS NO FAILURE WITHIN THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 64,000. UPDATED 11/03/10. *LJ UPDATED 12/29/10 *BF THE CONSUMER STATED THE VEHICLE WOULD SHIFT IN REVERSE OR DRIVE. UPDATED 04/15/11

NHTSA complaint #10332661 — an unverified report by a vehicle owner.

at 52,927 miles Orlando, FL

POWER TRAIN:AUTOMATIC TRANSMISSION

I BOUGHT MY JAG 2002 X-TYPE USED WITH 38,000 ON IT.BUT AFTER A YEARS OWNERSHIP ON 2/10/10 WITH ABOUT 50,000 ON IT WHILE DRIVING I EXPERIENCED AN ENGINE DECELERATION AND AN ERROR MESSAGE CAME ON THE DASHBOARD SAYING GEARBOX FAILURE PULLED OVER TO THE SIDE OF THE ROAD OUT OF THE WAY OF TRAFFIC SWITCHED OFF CAR AND PUT IT BACK ON PUT IN DRIVE BUT COULD NOT GO OVER 30MPH TOOK IT TO JAGUAR FOR A DIAGNOSTIC WAS TOLD NEEDED TRANSMISSION,FUEL PUMP.AND OILPAN GASKET COST ALMOST 10,000 DOLL. TOO EXPENSIVE FOR ME THEN TOOK THE CAR TO THE LOCAL CO THEY REPLACE TRANS AND EVERYTHING ON THE DIAGNOSTIC DONE BY JAGUAR FOR 118.00. GET MY CAR BACK AFTER 2 MTHS DRIVING CAR AND SAME THING HAPPENS AGAIN A WEEK AFTER TRANS REPLACEMENT GEAR BOX FAILURE TAKE IT BACK AFTER ANOTHER MONTH AM TOLD I HAVE AN ELECTRICAL PROB AFTER 52,000 SPENT ON PARTS AND LABOR MY CAR IS STILL IN THE SHOP . I SEE THAT THERE ARE MANY X-TYPE OWNERS OUT THERE WITH THE SAME PROB JAGUAR NEEDS TO COME CLEAN AND STEP UP TO TAKE RESPONSABILITY FOR THIS TRANS PROB I AM SURE LIKE ME WE ALL LOVE OUR CARS BUT NOT ENOUGH TO KEEP SPENDING THOUSANDS OF DOLLARS ON A PROB THAT CANT BE FIXED!!!!!!

NHTSA complaint #10327892 — an unverified report by a vehicle owner.

at 124,500 miles Port Ludlow, WA

POWER TRAIN

1. VEHICLE WAS BEING DRIVEN ON A 30 MILE TRIP TO RUN ERRANDS. CRUISE CONTROL WAS USED DURING THE FIRST 2 SEGMENTS OF THE TRIP BUT NOT THEREAFTER. AFTER THREE OR FOUR ERRANDS AND DINNER WE PROCEEDED TO A SMALLER MALL WHERE THE ENGINE WAS STOPPED WITH IGNITION IN RADIO MODE WHILE THE WIFE WENT INTO A STORE FOR A FEW MINUTES. 2.AFTER SHE RETURNED I STARTED UP, BACKED OUT, AND PROCEEDED FORWARD APPROXIMATELY 75' TO A LEFT TURN ONTO THE MALL EXIT ROAD WITH APPROXIMATELY 100' LEFT TO THE STOP SIGN AT THE CROSSING STREET. I ACCELERATED FROM THE TURN AND ALL OF A SUDDEN THE ENGINE ROARED AND WE SHOT AHEAD. I JAMMED ON THE BRAKE AS HARD AS I COULD, BUT WE KEPT ACCELERATING. I THEN SHIFTED INTO NEUTRAL AND STOPPED WITH THE NOSE OF THE CAR JUST PAST THE STOP SIGN. THE ENGINE WAS STILL ROARING SO I TURNED THE IGNITION OFF. AT THAT POINT TWO CARS CROSSED IN FRONT OF US. THIS WAS THE SECOND INCIDENCE OF UNINTENDED ACCELERATION. THE FIRST, 100K MILES EARLIER WAS SIMILAR WITH THE ONLY DIFFERENCE BEING THAT THE CAR WAS PARALLEL PARKED AND IT TOOK OFF ALMOST IMMEDIATELY AFTER I PUT IT IN DRIVE AND MY FOOT WAS STILL ON THE BRAKE. THERE WAS ENOUGH ROOM THAT I WAS ABLE TO SUCCESSFULLY STOP IT AS ABOVE WITH NO ACCIDENT. 3. IMMEDIATELY AFTER THE 1ST INCIDENT JAGUAR PERFORMED AN ECM REFLASH AS PER JAGUAR TECH LINE ADVISORY, CHECKED ALL CABLE LINKAGE AND THROTTLE BODY. AFTER THE CURRENT INCIDENT JAGUAR SCANNED FOR CODES, FOUND NONE FOR THE THROTTLE BODY, BUT FOUND 3 CODES FOR MISFIRES, 2 FOR TRANSMISSION, AND 3 FOR BRAKE SWITCH. THEY CLEARED CODES, DROVE CAR AND WERE UNABLE TO VERIFY CONCERN. THEY FURTHER WERE DIRECTED BY TECHLINE TO DO A VEHICLE SCAN, FLIGHT RECORDER DATA, AND VEHICLE SESSIONS. ALL THE DATA WAS SENT TO THE UK FOR INVESTIGATION. THIS PAST WEEKEND WHILE WAITING ON THE UK THEY DROVE IT SOME MORE. I WAS INFORMED VERBALLY YESTERDAY THAT WE COULD HAVE THE CAR BACK NEXT WEEK WHEN WE RETURNED FROM VACATION. THAT THE CAR WAS "SAFE" AND "GOOD TO GO."

NHTSA complaint #10320564 — an unverified report by a vehicle owner.

at 65,000 miles Athens, GA

POWER TRAIN:AUTOMATIC TRANSMISSION

JAGUAR 2003 TRANSMISSION FAILURE NEARLY CAUSES FATAL ACCIDENT ON HIGHWAY IN GA. DEALER DENIES RECALL # XT307 S941, WILL NOT FIX, SEE HTTP://WWW.ARFC.ORG/COMPLAINTS/2002/JAGUAR/X-TYPE/.

NHTSA complaint #10315165 — an unverified report by a vehicle owner.

at 60,000 miles White Plains, NY

POWER TRAIN:AUTOMATIC TRANSMISSION

JAGUAR X TYPE TRANNY FAILING... HOW LONG BEFORE IT FAILS IN FRONT OF A TRACTOR TRAILER ??

NHTSA complaint #10313071 — an unverified report by a vehicle owner.

at 65,000 miles White Plains, NY

POWER TRAIN:AUTOMATIC TRANSMISSION

TL*THE CONTACT OWNS A 2002 JAGUAR XTYPE. THE CONTACT STATED THAT THE TRANSMISSION FAILED. THE CONTACT HAS NO KNOWLEDGE AS TO HOW THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE TRANSMISSION NEED TO BE REPLACED FOR $8,000. THE MANUFACTURE WAS CALLED AND ALSO STATED THAT THERE WERE NO WARRANTIES OR RELATED RECALLS. THE FAILURE MILEAGE WAS 65,000.

NHTSA complaint #10313075 — an unverified report by a vehicle owner.

at 101,122 miles Virginia Beach, VA

POWER TRAIN:AUTOMATIC TRANSMISSION

AUTOMATIC TRANSMISSION FAILURE.. EVERY 20,000 MILES TRANS FALLS APART.

NHTSA complaint #10295048 — an unverified report by a vehicle owner.

at 25,000 miles SAN Rafael,, CA

POWER TRAIN

THE TRANSMISSION OF MY JAGUAR 2002, 3.0L DOHC24 VALVE V6 ENGINE, MODEL, 2002 X-TYPE, SERIAL NUMBER, WENT BUST AND NEEDED A NEW TRANSMISSION. THE CAR WAS DRIVEN ONLY FOR ABOUT 25,000 MILES. THIS TYPE OF CAR WAS REPORTED TO NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION ON FEBRUARY 2, 2008 FOR TRANSMISSION PROBLEMS, THE JAGUAR DEALER REFUSED TO REPAIR MY CAR. THUS, SINCE IT HAS COST ABOUT $3,000 TO REPAIR THE CAR, I REQUEST THAT YOU OFFICE HELP ME TO GET A REFUND.

NHTSA complaint #10263198 — an unverified report by a vehicle owner.

at 59,500 miles Garner, NC

POWER TRAIN:AUTOMATIC TRANSMISSION

I PURCHASED MY 2002 JAGUAR X-TYPE IN APRIL 2002 NEW. IT HAD SURGES, AND STALLS. I ASKED THE SERVICE DEPT TO ADD REMARKS, IT ONCE STOPPED IN THE HIGHWAY RIGHT IN FRONT OF A SEMI TRUCK, WITH NO WARNING. THIS WAS VERY SHORTLY AFTER I PURCHASED THE VEHICLE. SINCE I CASHED IN MY COMPANY 401K AND PAID CASH FOR THE CAR, I KEPT TRYING TO DRIVE IT AND DEAL WITH THE PROBLEMS, AND IT HAS HAD VERY MANY. NOW AT JUST OVER 59,000 MILES I HAVE BEEN TOLD IT NEEDS A NEW TRANSMISSION, WATER PUMP, VACUUM LEAKS ON THE ENGINE, AND SO ON. THE ESTIMATE FOR REPAIRS IS APPROXIMATELY THE CAR'S TOTAL BLUE BOOK VALUE. AGAIN, JUST AS I PULLED OUT INTO TRAFFIC, GEARBOX FAULT ERROR CAME ON, AND THE CAR WOULD BARELY CRAWL OUT OF THE WAY OF INCOMING CARS. IS THERE ANYTHING YOU CAN DO TO ASSIST? BASED ON NUMEROUS SEARCHES, JAGUAR SHOULD HAVE RECALLED THIS VEHICLE. IT HAS A TERRIBLE SAFETY HISTORY. I AM A SINGLE PARENT WITH A SON IN COLLEGE AND NOW FACE ADDING TO OUR HOME MORTGAGE JUST TO REPAIR THE CAR. I WOULD TAKE FULL RESPONSIBILITY FOR MAKING AN UNWISE PURCHASE, HOWEVER, JAGUAR KNOWS FULLY THIS VEHICLE IS EXTREMELY DEFECTIVE. THANK YOU VERY MUCH VEHICLE CURRENTLY LOCATED AT LEITH INC. 700 AUTOPARK BLVD CARY, NC 27511 919 469-2699.

NHTSA complaint #10261021 — an unverified report by a vehicle owner.

at 60,589 miles Norcross, GA

POWER TRAIN:AUTOMATIC TRANSMISSION

TL*THE CONTACT OWNS A 2002 JAGUAR X-TYPE. WHILE ACCELERATING FROM 25 TO 70 MPH, THE CONTACT NOTICED THAT THE GEAR BOX FAULT INDICATOR BEGAN ILLUMINATING ON THE INSTRUMENT PANEL. SHE THEN HEARD A GRINDING NOISE, WHICH CAUSED HER TO STOP AT A TRAFFIC LIGHT AND TURN OFF THE VEHICLE. WHEN SHE RESTARTED THE VEHICLE, THE GEAR BOX FAULT INDICATOR STOPPED ILLUMINATING AND THE GRINDING NOISE CEASED. SHE CONTINUED TO DRIVE THE VEHICLE THROUGHOUT THE DAY AND RETURNED TO HER RESIDENCE. FOUR DAYS LATER, THE WARNING INDICATOR AND GRINDING NOISE FAILURES RECURRED. THE VEHICLE BEGAN DECELERATING ON ITS OWN AND SHE REPEATED THE ACTIONS FROM THE PREVIOUS FAILURE; HOWEVER, THE GEAR BOX FAULT INDICATOR WOULD NOT STOP ILLUMINATING. APPROXIMATELY TWO MINUTES LATER, WHILE DRIVING 25 MPH, THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND TOWED TO THE DEALER. THE CONTACT WAS INFORMED THAT THE FIFTH GEAR SHAFT AND TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED AND INFORMED HER THAT THEY WERE NOT LIABLE FOR THE REPAIRS. THE CURRENT AND FAILURE MILEAGES WERE 60,589.

NHTSA complaint #10256077 — an unverified report by a vehicle owner.

at 60,589 miles Norcross, GA

POWER TRAIN:AUTOMATIC TRANSMISSION

MY CAR IS A 2002 JAGUAR X-TYPE. MY TRANSMISSION WENT COMPLETELY OUT FRIDAY MORNING. LUCKILY, I WAS ABLE TO MOVE IT TO THE SIDE OF THE ROAD WITHOUT BEING INJURED. MY CAR ONLY HAS 60,589 MILES ON IT?! WHAT CARS TRANSMISSION GIVES OUT AT SUCH LOW MILEAGE? NOT FORGETTING THE EXPENSE TO REPLACE IT. THE ECONOMY RIGHT NOW IS NOT THE BEST AND 1 CAR FOR TWO WORKING INDIVIDUALS IS NOT AN OPTION...CAN YOU HELP US? I WANT JAGUAR TO PAY THIS. I DID NOT PURCHASE AN EXTENDED WARRANTY BECAUSE WITH ALL MY OTHER CARS I HAVE NEVER NEEDED TO. I TAKE GOOD CARE OF MY CARS WITH OIL CHANGES, FLUIDS TOPPED OFF, NEW BRAKES AND TIRES WHEN NEEDED??!! JAGUAR WANTS TO CHARGE ME $7,100 TO REPLACE THIS. I FOUND A MECHANIC TO PUT A USED ONE IN WITH 43,000 MILES ON IT FOR HALF THAT BUT WHAT GUARANTEES DO I HAVE THAT ONE WILL NOT GIVE OUT? THIS IS SUPPOSED TO BE A LUXURY CAR???? THANKS FOR YOUR TIME AND I LOOK FORWARD TO HEARING FROM YOU.

NHTSA complaint #10255615 — an unverified report by a vehicle owner.

Lovettsville, VA

POWER TRAIN:AUTOMATIC TRANSMISSION

WE RECENTLY TOOK OUR 2002 JAGUAR X-TYPE TO THE DEALER FOR INSPECTION AFTER THE TRANSMISSION SEEMED TO BE SLIPPING DURING ACCELERATION. THE DEALER RECOMMENDED REPLACEMENT OF THE TRANSMISSION AND SHIFTER - A $6500 REPAIR. AFTER SOME RESEARCH WE LOCATED NHTSA SERVICE BULLETIN 10012396. JAGUAR TECHNICAL BULLETIN JATCO JF506E - SERVICE ACTION S941, WHICH ACKNOWLEDGES THAT THE OUR TRANSMISSION WAS FAULTY FROM THE OUTSET. OUR VIN NUMBER AND OUR TRANSMISSION SERIAL NUMBER FALL WITHIN THE RANGE LISTED IN THE BULLETIN AND SHOULD BE REPLACED BY THE DEALER. JAGUAR IS REFUSING TO REPLACE THE PART, ALTHOUGH THEY KNOW IT IS FAULTY. THIS IS AN ONGOING PROBLEM. PLEASE TAKE A LOOK AT THESE COMPLAINTS. IT'S TIME FOR JAGUAR TO TAKE RESPONSIBILITY FOR THIS ISSUE.

NHTSA complaint #10251268 — an unverified report by a vehicle owner.

at 5,000 miles LOS Angles, CA Crash

POWER TRAIN:AUTOMATIC TRANSMISSION

TL*THE CONTACT OWNS A 2002 JAGUAR X-TYPE. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE ACCELERATED WITHOUT PRESSURE BEING APPLIED TO THE ACCELERATOR PEDAL. THE CONTACT ATTEMPTED TO DEPRESS THE BRAKE PEDAL, BUT THE VEHICLE WOULD NOT SLOW DOWN. SHE SWAYED ACROSS THE ROAD AND CRASHED INTO THE CURB TO STOP THE VEHICLE. THE VEHICLE WAS DAMAGED AND TAKEN TO AN AUTHORIZED DEALER FOR REPAIRS. THERE WERE NO WARNING INDICATORS PRIOR TO THIS FAILURE. THE INSURANCE COMPANY WAS NOTIFIED OF THIS INCIDENT. RECENTLY, THE TRANSMISSION FAILED AT LOW MILEAGE AND HAS NOT YET BEEN REPLACED. THE VIN WAS VERIFIED, BUT APPEARS TO BE INVALID. THE FAILURE MILEAGE WAS 5,000 AND CURRENT MILEAGE WAS 31,000.

NHTSA complaint #10231620 — an unverified report by a vehicle owner.

at 92,768 miles Alexandria, VA

POWER TRAIN:AUTOMATIC TRANSMISSION

I JUST BOUGHT A 2002 JAGUAR X-TYPE FROM THE WOODBRIDGE AUTO AUCTION IN VIRGINIA TWO DAYS AGO. THE TRANSMISSION IS GIVING ME PROBLEMS AND NEEDS TO BE REPLACED. I LOOKED ON-LINE FOR CONSUMER COMPLAINTS REGARDING THE JAGUAR'S TRANSMISSION AND THERE ARE PLENTY. JAGUAR SHOULD RECALL THESE CARS AND REPLACE THE TRANSMISSIONS. THE JAPANESE MANUFACTURER CURRENTLY MAKING THE TRANSMISSIONS FOR JAGUAR ARE MAKING UNSAFE TRANSMISSIONS. ITS TIME FOR JAGUAR TO TAKE RESPONSIBILITY FOR THEIR PRODUCT AND RECALL THESE CALLS AND REPLACE THESE TRANSMISSIONS.

NHTSA complaint #10225569 — an unverified report by a vehicle owner.

at 42,000 miles LAS Vegas, NV

POWER TRAIN:AUTOMATIC TRANSMISSION

JATCO JF506E TRANSMISSION IS A KNOWN DEFECTIVE ISSUE WITH A ROTOR OR PLATE THAT CRACKS AND RUINS THE WHOLE TRANSMISSION COSTING THOUSANDS OF DOLLARS. THERE WAS A NOTICEABLE SLIP OCCURRING INTERMITTENTLY AND HAS CAUSED A FAILURE. JAGUAR NEVER WARNED IT'S CUSTOMERS OF THIS ISSUE WHEN THEY FOUND OUT 4 YEARS AGO OR MORE NEVER CALLING FOR A RECALL. THERE HAS BEEN THOUSANDS OF REPORTS ON THIS ISSUE AND IS VERY HAZARDOUS TO THE CONSUMER. WHEN DRIVING IT CAN SLIP NOT GO INTO GEAR AND CAUSE A MAJOR ACCIDENT. THERE ARE THREE COMPONENTS TO THE JAGUAR 2002 X-TYPE WHICH IS EUROPEAN, AMERICAN, AND JAPANESE PARTS. THIS I ASKED THE DEALER TO SPECIFICALLY TELL ME IF THE PARTS WERE EUROPEAN AND HE EXPLAINED THIS ARE ALL FORD PARTS SO IT WON'T COST THAT MUCH TO FIX THINGS. A BLATANT LIE WHICH WAS SOLD TO THE MASSES, VERY DISTURBING THAT THEY KNEW OF THIS ISSUE WITH A PLATE WHICH CRACKS AFTER OVERHEATED AND CAUSES THE TRANSMISSION TO SLIP AND FAIL. THE JATCO JF506E IS A MAZDA PART IN A JAGUAR WHICH IS VERY STRANGE AND CONFUSING LET ALONE VERY DANGEROUS. IT STALLED OUT AND SLIPPED THE OTHER DAY ALMOST RESULTING INTO A VERY SERIOUS ACCIDENT AND WHEN I READ ABOUT THE ISSUES AND THE COMPLAINTS BY HUNDREDS IF NOT THOUSANDS, THIS SHOULD BE A RECALL BY JAGUAR. WHEN I TOLD THEM THAT I NOTICED A PROBLEM WITH THE SHIFTING, THEY SAID IT WAS NORMAL. THEY KNEW EXACTLY WHAT THE PROBLEM WAS AND WAITED TILL EVERYONE WAS OUT OF A WARRANTY SO THEY WOULDN'T HAVE TO FIX IT OR DEAL WITH THE ISSUES WHICH ARE LIFE THREATENING.

NHTSA complaint #10218477 — an unverified report by a vehicle owner.

at 115,000 miles Riverview, FL

POWER TRAIN:AUTOMATIC TRANSMISSION

I HAVE OWNED MY 2002 X-TYPE SINCE APRIL OF 04 AND IT WAS PURCHASED FROM CROWN JAGUAR AS A CERTIFIED PRE-OWNED CAR. LIKE MANY OTHER COMPLIANTS TO THIS SITE AND OTHERS MY TRANSMISSION FAILED WITH 115,000 MILES. WHILE I'M LUCKY COMPARED TO SOME OWNERS I'M STILL AMAZED THAT IT WOULD FAIL SO QUICKLY. THE COST OF THE REPAIR IS 7K. HOPEFULLY SOMEONE WILL LOOK AT THIS PROBLEM BECAUSE A LOT OF PEOPLE ARE GETTING THE SHORT END OF THE STICK WITH JAGUAR.

NHTSA complaint #10216411 — an unverified report by a vehicle owner.

at 40,000 miles Tinley Park, IL

POWER TRAIN:AUTOMATIC TRANSMISSION

TRANSMISSION WAS SLIPPING DURING FIRST, I WAS TOLD IT WAS ADJUSTED. TRANSMISSION FAILURE AT 40,000 MILES.

NHTSA complaint #10215083 — an unverified report by a vehicle owner.

at 79,085 miles Huntsville, AL

POWER TRAIN:AUTOMATIC TRANSMISSION

TL*THE CONTACT OWNS A 2002 JAGUAR X-TYPE. THE CONTACT TOOK THE VEHICLE TO THE DEALER BECAUSE IT WOULD JERK. SHE SUSPECTED THE CAUSE OF THE FAILURE WAS THE TRANSMISSION. THE DEALER REPLACED THE TRANSMISSION. WHILE ATTEMPTING TO PARK THE VEHICLE A DAY LATER, IT SPUN OUT OF CONTROL AND THE FRONT DRIVER SIDE TIRE BLEW OUT. SHE NOTIFIED THE DEALER. THE VEHICLE JERKED VIOLENTLY AND ALMOST CRASHED INTO AN ONCOMING VEHICLE. ROADSIDE ASSISTANCE WAS CALLED TO TAKE THE VEHICLE BACK TO THE DEALER. THE CONTACT INFORMED THE DEALER THAT THEY DID NOT CORRECT THE FAILURE. THE VEHICLE IS CURRENTLY AT THE SHOP AND IS STILL UNDER WARRANTY. SHE STATED THAT THE MECHANIC REPLACED HER ORIGINAL OWNER'S MANUAL WITH ONE FOR A 2003 JAGUAR X-TYPE. FORD MOTOR COMPANY AND JAGUAR MOTOR COMPANY HAVE NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS 79,085 AND CURRENT MILEAGE WAS 87,800. UPDATED 04-11-08 *BF UPDATED

NHTSA complaint #10211123 — an unverified report by a vehicle owner.

at 49,960 miles Clarksville, TN

POWER TRAIN:AUTOMATIC TRANSMISSION

AUTOMATIC TRANSMISSION BEGAN DROPPING GEARS, BEGINNING WITH TOP GEAR, WORKING ITS WAY DOWN TILL THE TRANSMISSION WOULD NO LONGER PULL THE VEHICLE. AFTER THE FIRST GEAR DROPPED, "GEARBOX FAULT" CAME UP IN THE DRIVER INFORMATION DISPLAY. AFTER RESEARCHING THIS MATTER, IT APPEARS THAT JAGUAR HAS A SERIOUS DEFECT WITH THESE TRANSMISSIONS, AS MOST X-TYPE TRANSMISSIONS FAIL AT 50,000 MILES. JAGUAR (CORPORATE) REFUSED TO REPLY TO BOTH VERBAL AND WRITTEN INQUIRIES. TOTAL COST NEW WAS $7,700 FOR REPLACEMENT, REBUILT WAS $2,900. JAGUAR OBVIOUSLY KNOWS OF THE DEFECT, AS IT WAS COVERED IN THEIR TSB'S.

NHTSA complaint #10205926 — an unverified report by a vehicle owner.

at 69,000 miles Freemount, CA Fire

POWER TRAIN:AUTOMATIC TRANSMISSION

TL*THE CONTACT OWNS A 2002 JAGUAR X-TYPE. THE CONTACT STATED THAT SHE ALWAYS NOTICED WHITE SMOKE COMING FROM THE REAR OF THE VEHICLE. DURING THAT TIME, SHE ALSO NOTICED THAT THE ENGINE LIGHT WAS ILLUMINATED ON THE INSTRUMENT PANEL AND SHE SMELLED SOMETHING BURNING. SHE TOOK THE VEHICLE TO A LOCAL DEALER AND THEY STATED THAT THE SMOKE WAS NOT PROBLEMATIC. AFTER A YEAR OF COMPLAINING ABOUT THE SMOKE, THE CONTACT BEGAN EXPERIENCING FAILURE WITH THE GEAR BOX AND NOTICED THAT THE GEAR BOX FAULT LIGHT WAS ILLUMINATED. SHE THEN TOOK THE VEHICLE TO ANOTHER DEALER AND THEY REPLACED THE TRANSMISSION. SHE DOES NOT REMEMBER WHAT CAUSED THE TRANSMISSION TO FAIL OR THE SPECIFIC FAILURES SHE EXPERIENCED WITH THE GEAR BOX. THE FAILURE MILEAGE WAS 69,000 AND CURRENT MILEAGE WAS 75,000.

NHTSA complaint #10204011 — an unverified report by a vehicle owner.

at 59,000 miles North Arlington, NJ

POWER TRAIN:AUTOMATIC TRANSMISSION

I WOULD LIKE TO POST A SIMILAR COMPLAINT TO NOTIFY OTHER CONSUMERS WHO OWNS A JAGUAR X-TYPE 2002. IN AUGUST 29 2007, ON MY WAY TO WORK THE CAR WOULDN'T ACCELERATE MORE THAT 30 MILES PER HOUR. I DROVE BACK HOME AND I HAD THE CAR TOWED TO THE NEAREST JAGUAR DEALERSHIP. I HAD TO REPLACE THE TRANSMISSION FOR A COST OF $5,400 WITH 59,000 MILES. THE FIRST 4 YEARS, I MADE SEVERAL VISITS TO THE DEALER TO FIX AN ENGINE LIGHT PROBLEM, FUEL LEAK, REPORTED A SQUEAKY SOUND COMING FROM THE BRAKES (@ 10,000 MILES JAGUAR TOLD ME I NEEDED NEW BRAKES PADS FOR A COST $1,200,). THE RADIO SPEAKERS STOPPED WORKING AND I WAS TOLD IT WAS NORMAL WEAR AND TEAR AND IT WILL COST ME $ 900 TO FIX IT.

NHTSA complaint #10202526 — an unverified report by a vehicle owner.

at 46,415 miles Winston Salem, NC

POWER TRAIN:AUTOMATIC TRANSMISSION

IN MARCH OF THIS YEAR I BOUGHT A 2002 JAGUAR X-TYPE 3.0 SPORT WITH ONLY 40,123 MILES ON IT. SINCE THEN I HAVE ONLY PUT ON SIX THOUSAND MILES. JUST LAST WEEK MY TRANSMISSION SUDDENLY WENT INTO HIGH REVS ON UPSHIFTS AND SEVER JERKS AND THEN FAILURE. ALL IN ONE DAY WITH NO WARNING AT ALL. THE VEHICLE HAS EXPIRED ITS FACTORY WARRANTY ONLY BY TIME AND NOT MILEAGE. I FIND THIS UNACCEPTABLE, ESPECIALLY AT THE RESPONSE OF, THAT WILL COST ABOUT $7,000 TO FIX. THAT'S HALF THE VALUE OF THE CAR! I HAVE CONTACTED JAGUARS' USA CUSTOMER SERVICE CENTER IN NJ THREE TIMES AND THEY WILL NOT STAND BEHIND THEIR PRODUCT AND WILL NOT OFFER ANY ASSISTANCE WHAT SO EVER. I BASICALLY GOT A, SORRY, AND SUCH IS LIFE RESPONSE. I AM CURRENTLY WAITING TO SPEAK WITH A SUPERVISOR. I HAVE BEEN SEARCHING THE INTERNET AND HAVE FOUND NUMEROUS REVIEWS AND COMMENTS OF EXACTLY THE SAME PROBLEM, THE TRANSMISSION FAILURE. SOME HAVE COMMENTED ON FAILURE AT 15,000 MILES 35,000 MILES 40, AND 50 THOUSAND MILES. THE COMMENTS ARE ALL THE SAME AND NOT HARD TO FIND, I CANNOT UNDERSTAND HOW THIS IS NOT ACKNOWLEDGED AND FIXED. I CANNOT AFFORD TO FIX MY CAR, I HAVE NOTHING ELSE TO DRIVE, AND I WOULD LOSE SO MUCH JUST TO TRADE IT IN ON ANOTHER CAR. I CAN SUPPLY MANY, MANY COMPLAINTS OF THE SAME PROBLEM AT THE DROP OF A HAT. I FEEL LEGAL ACTION IS NECESSARY TO FIX THIS PROBLEM. PLEASE HELP THE HARD WORKING COMMON MAN.

NHTSA complaint #10199501 — an unverified report by a vehicle owner.

Columbus, OH

POWER TRAIN:MANUAL TRANSMISSION

TO ALL THE CONSUMERS THAT EITHER OWN OR KNOWS SOMEONE WHO OWNS A JAGUAR. I AM PUTTING TOGETHER A COMPLAINT AGAINST THE MANUFACTURER FOR A PROBLEM WITHIN THESE CARS. I, TOO, OWN A 02 JAGUAR X-TYPE AND THIS PAST WEEKEND THE CAR STOPPED WITHOUT ANY WARNING SIGNS. I HAD THE CAR TOWED TO A JAGUAR DEALER ON SATURDAY THINKING MAYBE THIS WAS A MINOR PROBLEM, UNTIL I GOT THE CALL THAT THE CAR NEEDED A BRAND NEW TRANSMISSION THAT WILL COST ME OVER $5000. AFTER GOING TO WEBSITES RESEARCHING I CAME ACROSS THAT THERE WERE SO MANY OTHER CONSUMERS WITH THE SAME PROBLEM , AND REALIZED THAT THIS MUST BE A MANUFACTURER'S PROBLEM. THE FUNNY THING ABOUT IT WAS THAT WE ALL STARTED OFF SAYING THAT WE BOUGHT A 02 JAGUAR AND AFTER IT REACHED OVER 50,000 MILES THAT A TRANSMISSION WAS REQUIRED ON IT. I CAME TO THE CONCLUSION THAT THE MANUFACTURER KNEW THAT THIS WAS THE REASON FOR THE EXPIRING WARRANTY AT 50,000 MILES. THE REASON NOTHING HAS BEEN DONE ABOUT IT BECAUSE NO ONE HAD EVER CAME FORWARD. THIS IS A TIME THAT WE ALL NEED TO STAND UP AND SPEAK OUT ABOUT WHAT JUST HAPPENED TO US BECAUSE I KNEW SOME OF US, STILL OWNING THESE CARS AND WORD OF MOUTH MEANT EVERYTHING. RIGHT NOW, I DIDN'T KNOW WHAT TO DO, BUT PRAY AND SPEAK OUT ABOUT IT WHICH MAY NOT GET ME FAR BUT AT LEAST IT GOT ME HEARD. I CALLED THE LOCAL NEWSPAPER ABOUT IT AND LEFT A MESSAGE FOR A RESPONSE. I SUGGESTED THAT OTHERS DO THE SAME AND DON?T LET THIS CONTINUE TO GO ON TO OTHER CONSUMERS.

NHTSA complaint #10192988 — an unverified report by a vehicle owner.

Other 2002 Jaguar X-Type problems

← Full 2002 Jaguar X-Type report