Owners have filed 18 complaints
about the 2004 Jaguar XJ with NHTSA between 2004 and 2026.
The largest single group is the acceleration & cruise control.
Across this model's run it ranks 4 of 9 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 60
Against the median year of the Jaguar XJ. 50 means typical for this
model; 100 means roughly double.
Severity — 86
16.7% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 57
33% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2004 Jaguar XJ
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Acceleration & Cruise Control
422.2%
Median failure at 33,000 miles
Brakes
316.7%
1 crashes, 0 fires · median 67,000 mi
Other & Unspecified
211.1%
Median failure at 132,000 miles
Suspension
211.1%
Median failure at 117,500 miles
Wheels
15.6%
Tires
15.6%
Median failure at 13,400 miles
Windows, Mirrors & Wipers
15.6%
Median failure at 12,000 miles
Fuel & Propulsion
15.6%
Body & Structure
15.6%
1 crashes, 0 fires · median 67,000 mi
Transmission & Drivetrain
15.6%
Engine & Cooling
15.6%
1 crashes, 0 fires · median 67,000 mi
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
10,000 – 24,999 miles
433.3%
50,000 – 74,999 miles
433.3%
100,000 – 149,999 miles
433.3%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
May 2004peak 3May 2026
Recalls on the 2004 Jaguar XJ
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 2009119564 units in Canada
Brakes
On certain vehicles, the brake pipes to the rear wheels could corrode prematurely. The resultant brake fluid leakage would cause extended stopping distances which could result in a vehicle crash causing property damage, personal injury or death. Correction: Dealers will remove and discard the noise vibration and harshness pad fitted to the under tray. As well, the rear underfloor and rear cross member brake pipes will be inspected and, if necessary, replaced.
Recall 200411945 units in Canada
Airbag
On certain vehicles, the passenger airbag trim components have a poor aperture edge. Should the airbag deploy, it could be ruptured, increasing the risk of injury to the seat occupant. Correction: Dealer will inspect the passenger airbag aperture and, where necessary, remove any sharp serrated edges.
Recall 20040401,309 units in Canada
Powertrain
On certain vehicles equipped with automatic transmissions, with the forward drive gear selected and the vehicle stationary or in a forward motion, the gearbox could potentially select reverse gear, without indication to the driver. Correction: Dealers will reprogram the transmission control module.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 67,000 milesColorado Springs, COCrash
STRUCTURE:BODY
BRAKING ON STREET TO TURN INTO HOUSE DRIVE WHEN THE CAR SUDDENLY INCREASED SPEED AND BEFORE I COULD GET IT IN NEUTRAL I CRASHED INTO A HOUSE STONE WALL. PICTURES ON REQUEST.
NHTSA complaint #10893007 — an unverified report by a vehicle owner.
at 67,000 milesColorado Springs, COCrash
ENGINE
BRAKING ON STREET TO TURN INTO HOUSE DRIVE WHEN THE CAR SUDDENLY INCREASED SPEED AND BEFORE I COULD GET IT IN NEUTRAL I CRASHED INTO A HOUSE STONE WALL. PICTURES ON REQUEST.
NHTSA complaint #10893007 — an unverified report by a vehicle owner.
at 67,000 milesColorado Springs, COCrash
SERVICE BRAKES
BRAKING ON STREET TO TURN INTO HOUSE DRIVE WHEN THE CAR SUDDENLY INCREASED SPEED AND BEFORE I COULD GET IT IN NEUTRAL I CRASHED INTO A HOUSE STONE WALL. PICTURES ON REQUEST.
NHTSA complaint #10893007 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Harpswell, ME
VEHICLE SPEED CONTROL
Well there a problem when you have no speed all of a sudden. And there a problem with some electrical and fuel can someone help me with what's going on if there a recall or not? I believe there something wrong like a recall and I have to deal with it. So what can I do in regards of getting this matter taking control. Please and Thank You , [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11738488 — an unverified report by a vehicle owner.
Harpswell, ME
UNKNOWN OR OTHER
Well there a problem when you have no speed all of a sudden. And there a problem with some electrical and fuel can someone help me with what's going on if there a recall or not? I believe there something wrong like a recall and I have to deal with it. So what can I do in regards of getting this matter taking control. Please and Thank You , [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11738488 — an unverified report by a vehicle owner.
Harpswell, ME
FUEL/PROPULSION SYSTEM
Well there a problem when you have no speed all of a sudden. And there a problem with some electrical and fuel can someone help me with what's going on if there a recall or not? I believe there something wrong like a recall and I have to deal with it. So what can I do in regards of getting this matter taking control. Please and Thank You , [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11738488 — an unverified report by a vehicle owner.
at 128,000 milesParlin, NJ
SERVICE BRAKES, HYDRAULIC
The contact owns a 2004 Jaguar XJ. The contact stated that while depressing the brake pedal, the brake pedal felt spongy and an excessive amount of force was needed to depress the brake pedal. The brake pedal almost went to the floorboard before the vehicle came to a stop, causing the braking distance to be extended. The message that the brake fluid level was low remained illuminated. There was brake fluid leaking from a fractured cross-member brake pipe. The vehicle was taken to a certified mechanic, who found that the underfloor tray was corroded, causing the floor to fracture. The vehicle was not repaired. The failure was associated with NHTSA Campaign Number: 09V144000 (Service Brakes, Hydraulic); however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 128,000.
NHTSA complaint #11728252 — an unverified report by a vehicle owner.
at 132,000 milesOcean View, NJ
UNKNOWN OR OTHER
I WAS HAVING A PROBLEM WITH LEAKING BRAKE FLUID AND A FRIEND WITH THE SAME YEAR AND MODEL CAR TOLD ME ABOUT A RECALL ON THEIR CAR FOR THE SAME PROBLEM . THIS PROBLEM IS CAUSED BY PADDING INSTALLED FOR SOUND PROOFING ON THE UNDERSIDE OF THE VEHICLE WHICH TRAPS DIRT AND MOISTURE AND CAUSES THE BRAKE LINES TO PREMATURELY RUST WHICH I HAVE AN ISSUE WITH. AFTER HAVING THE PANELS REMOVED FOR INSPECTION IT WAS CONFIRMED THAT THE PADS ARE INSTALL ON THIS PARTICULAR VEHICLE AND THE RUST ISSUE IS PRESENT AS WELL . WHEN I ENTERED MY VIN NUMBER INTO YOUR SYSTEM IT'S TELLING ME THERE ARE NO OPEN OR IN REPAIRED RECALLED ON MY CAR HOW COULD THAT BE?
NHTSA complaint #11407443 — an unverified report by a vehicle owner.
at 105,000 milesAtlanta, GA
SUSPENSION
MADE A 500 MILE ROAD WHEN THE AIR SUSPENSION FAULT MESSAGE CAME ON ( YELLOW LIGHT), BUT THAT HAD HAPPENED PERIODICALLY AND SEEMED TO BE A COMPUTER FAULT. THE CAR RAN FINE. THEN AFTER A 2 DAY PERIOD OF NO USE, WHEN THE CAR WAS STARTED A RED WARNING LIGHT CAME INDICATING VEHICLE TOO LOW AND ON OUTSIDE INSPECTION THE CAR WAS TOO CLOSE TO THE TIRES. IN 2010, BOTH SUSPENSION STRUTS WERE REPLACED.
NHTSA complaint #11209923 — an unverified report by a vehicle owner.
at 67,000 milesColorado Springs, COCrash
STRUCTURE:BODY
BRAKING ON STREET TO TURN INTO HOUSE DRIVE WHEN THE CAR SUDDENLY INCREASED SPEED AND BEFORE I COULD GET IT IN NEUTRAL I CRASHED INTO A HOUSE STONE WALL. PICTURES ON REQUEST.
NHTSA complaint #10893007 — an unverified report by a vehicle owner.
at 67,000 milesColorado Springs, COCrash
ENGINE
BRAKING ON STREET TO TURN INTO HOUSE DRIVE WHEN THE CAR SUDDENLY INCREASED SPEED AND BEFORE I COULD GET IT IN NEUTRAL I CRASHED INTO A HOUSE STONE WALL. PICTURES ON REQUEST.
NHTSA complaint #10893007 — an unverified report by a vehicle owner.
at 67,000 milesColorado Springs, COCrash
SERVICE BRAKES
BRAKING ON STREET TO TURN INTO HOUSE DRIVE WHEN THE CAR SUDDENLY INCREASED SPEED AND BEFORE I COULD GET IT IN NEUTRAL I CRASHED INTO A HOUSE STONE WALL. PICTURES ON REQUEST.
NHTSA complaint #10893007 — an unverified report by a vehicle owner.
at 130,000 milesFort Washington, MD
SUSPENSION
THE REAR AIR SUSPENSION FAILED AND A WARNING LIGHT CAME ON INDICATED CAR TO LOW.
NHTSA complaint #10522405 — an unverified report by a vehicle owner.
at 54,000 milesPacific Grove, CA
VEHICLE SPEED CONTROL
UNINTENDED ACCELERATION WHEN BRAKING. DESCRIPTION OF INCIDENT AUGUST 5, 2010 I DID NOT DRIVE THE CAR, IT WAS PARKED IN FRONT OF MY APARTMENT. AUGUST 6, 2010 AT 12:15PM I DROVE FROM MY APARTMENT TO THE PEBBLE BEACH LODGE PARKING LOT (APPROX. 5 MILES AND 10 MINUTES). AT 4:15PM AND AFTER A LONG LUNCH AT THE LODGE I DROVE MILE TO MY BANK PARKING LOT NEAR THE LODGE. I WENT TO THE BANK AND THE PEBBLE BEACH MARKET NEARBY. AT 5PM I DROVE HOME, I WAS DRIVING ON AN ASPHALT PAVED ROAD IN PEBBLE BEACH AT APPROXIMATELY 30 TO 35 MPH AND LIGHTLY APPLIED THE BRAKE (ONLY) AROUND A CURVE AND THE CAR LURCHED FORWARD (EG, VIGOROUSLY ACCELERATED). I TOOK MY FOOT OFF THE BRAKES, I WAS STARTLED AND LET THE CAR COAST FOR A FEW FEET, THERE WAS NO TRAFFIC ON PEBBLE BEACH DRIVE AT THAT TIME. I RESUMED THE DRIVE HOME, AND I WAS VERY MUCH ALERT AND AWARE AND VERY CAREFUL, I APPLIED THE BRAKES SEVERAL TIMES WITHOUT INCIDENT AND STOPPED AT TWO STOP SIGNS BEFORE I APPROACHED THE THIRD STOP SIGN APPROXIMATELY FIVE MINUTES LATER, AS I NEARED A 4 WAY STOP INTERSECTION, I SLOWLY I APPLIED THE BRAKES A NORMAL DISTANCE BEFORE THE INTERSECTION, BUT AS I WAS ATTEMPTING TO STOP THE CAR BEFORE THE INTERSECTION, THE CAR LURCH FORWARD AND I INSTANTLY PRESSED THE BRAKE PEDAL (ONLY, NOT THE GAS PEDAL) AND MOVED THE SHIFTER INTO THE PARK POSITION AND TURNED THE KEY OFF. I WAS ABOUT FIVE FEET FARTHER INTO THE INTERSECTION THAN I PLANNED. THE CAR ON MY LEFT DID NOT MOVE INTO THE INTERSECTION AS HE OBSERVED THE EVENT (AND GAVE ME HIS PHONE #), HE HEARD MY WHEELS SCREECH (FOR A SPLIT SECOND) AND MAYBE MY FRONT WHEELS MADE NOISE TOO, BUT I ONLY RECALL HEARING THE REAR WHEELS.
NHTSA complaint #10348922 — an unverified report by a vehicle owner.
East Lansing, MI
WHEELS
I BOUGHT A 2004 XJR JAGUAR. IT WAS NEW AND HAD DEALER ADDED CHROME WHEELS($3,000 ADDITIONAL COST). THE RIMS WERE DEFECTIVE AND I ASKED THE DEALER TO IDENTIFY THE SUPPLIER OF THE RIMS SO THAT I COULD CONTACT THE SUPPLIER DIRECTLY. THE DEALERSHIP SAYS IT DID NOT KEEP A RECORD OF WHERE IT PURCHASED THE WHEELS. I HAVE A DIFFICULT TIME BELIEVING THAT AN AUTOMOBILE COMPANY OR DEALERSHIP IS NOT REQUIRED TO KEEPS RECORDS REGARDING PARTS ON A VEHICLE, ESPECIALLY PARTS AS CRITICAL AS THE WHEELS. PLEASE ADVISE.
NHTSA complaint #10313077 — an unverified report by a vehicle owner.
ST Louis, MO
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
DT: THE CONTACT OWNS A 2004 JAGUAR XJ VANDER PLUS. THE CONTACT'S VEHICLE WAS EXPERIENCING UNWANTED ACCELERATION. IF ATTEMPTING TO MAKE A STOP ON LEVEL GROUND WITH Y FOOT ON THE BRAKES THE CAR WILL CONTINUE TO ACCELERATE AND KEEP GOING. ABOUT A YEAR AND HALF AGO HE CONTACTED THE DEALERSHIP, THEY WORKED ON THE VEHICLE, BUT TOLD THE CONTACT THAT THEY WERE UNSURE IF THEY CORRECTED THE PROBLEM BECAUSE THEY DID NOT HAVE THESE PROBLEMS ON ANY OTHER CARS. THE CONTACT BEGAN TO EXPERIENCE THIS PROBLEM ABOUT SIX MONTHS AFTER HE PURCHASED THE VEHICLE. THIS HAS OCCURRED ABOUT 3 TIMES. BUT HE IT WAS A VERY SCARY EXPERIENCE.
NHTSA complaint #10137077 — an unverified report by a vehicle owner.
at 13,400 milesLivingston, NJ
TIRES:SIDEWALL
PIRELLI TIRES (ASIMMETRICO 255/40 ZR19 96Y P ZERO) SINCE MAY 18TH, 2005, I HAVE HAD 3 BLOWOUTS AND 2 BUBBLES ON THE SIDEWALL. 13,000 ON CAR. 3 OF THE INCIDENTS WERE ON TIRES THAT WERE USED UNDER A MONTH (APPROX. 500MILES. THIS CAR IS UNSAFE TO DRIVE.
NHTSA complaint #10126756 — an unverified report by a vehicle owner.
at 12,000 milesLong Branch, NJ
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
WHILE DRIVING IN A STORM WINDSHIELD WIPERS STOPPED MOVING. CONSUMER HAD VEHICLE TOWED, AND VEHICLE IS SCHEDULED FOR SERVICE.*AK THE WIPER MOTOR WAS REPLACED BY THE DEALER AT NO CHARGE TO THE CONSUMER.
NHTSA complaint #10111526 — an unverified report by a vehicle owner.
at 12,000 milesJupiter, FL
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
ACCELERATOR AND BRAKE PEDAL ARE TOO CLOSE TOGETHER CAUSING ME TO DEPRESS BOTH PEDELS AT THE SAME TIME WHEN TRYING TO STOP CAR. DEALER ADVISED ME TO TAKE THIS COMPLAINT TO ANOTHER LEVEL SINCE THERE ARE NO REMEDIES AVAILABLE.
NHTSA complaint #10104789 — an unverified report by a vehicle owner.
at 12,000 milesJupiter, FL
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
ACCELERATOR AND BRAKE PEDAL ARE TOO CLOSE TOGETHER CAUSING ME TO DEPRESS BOTH PEDELS AT THE SAME TIME WHEN TRYING TO STOP CAR. DEALER ADVISED ME TO TAKE THIS COMPLAINT TO ANOTHER LEVEL SINCE THERE ARE NO REMEDIES AVAILABLE.
NHTSA complaint #10104789 — an unverified report by a vehicle owner.
Palm Springs, CA
POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER RECEIVED A RECALL NOTICE CONCERNING TRANSMISSION FAILURE. DEALER REFUSED TO REPAIR THE RECALL BECAUSE THE CONSUMER DID NOT PURCHASE THE VEHICLE FROM THAT DEALERSHIP. SERVICE MANAGER CHARLES WALLACE. *AK
NHTSA complaint #10073552 — an unverified report by a vehicle owner.