2014 Jeep Cherokee suspension problems

SUSPENSION

The contact owns a 2014 Jeep Cherokee. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to pull over to the shoulder of the roadway and became aware that the vehicle was stuck in gear, prompting the contact to tow the vehicle to the residence. After a visual inspection, the contact became aware that the front suspension was disconnected. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 180,000.

NHTSA complaint #11646610 — an unverified report by a vehicle owner.

SUSPENSION

When starting again and driving in Slidell Louisiana only 70458 car is making loud noises from console radio network seems as if it's a tracking device linking into my car causing it to break gas is just draining starting Is loud just went to jeep in Nola jeep Xtreme on 29th all was fine seems as if there plugging in broke cars or trucks on my car. When off it makes noises every 20 min it's very odd when driving stalling like not going I'm not sure oil change not due as of yet even with message system on progressive seems as if they have done this also as when I went to Hattiesburg Ford where I purchased stopped please call me with answers I do not own any other cars trucks four wheelers or motorcycles. This is very disturbing. I pay notes on this and am being robbed I lost my Corolla like this the FCC and FAA are having same problem satellite please call me asap

NHTSA complaint #11640244 — an unverified report by a vehicle owner.

SUSPENSION

STARTED APPEARING A MONTH AGO, COMPLETE LOSS OF POWER ON MAJOR HIGHWAYS/INTERSTATES. THE PTU WAS SUPPOSEDLY ALREADY REPLACED DUE TO 1ST RECALL (PRIOR OWNER), BUT STILL HAD ISSUES WITH REPLACEMENT. I HAVE 2 CHILDREN AND THE COMPLETE LOSS OF POWER TERRIFIED ME. THE PTU IS A $3,000 REPAIR/REPLACEMENT. I WAS ABLE TO PUT IT IN NEUTRAL AND PULL OVER TO RESTART THE CAR, BUT THIS HAS HAPPENED A FEW TIMES! THIS COULD HAVE CAUSED MAJOR ACCIDENTS AND DEATHS!!!

NHTSA complaint #11637863 — an unverified report by a vehicle owner.

SUSPENSION

Hello my front passenger suspension bolts sheared due to over torque condition. My mechanic said he believes there was something related to this, but it is a serious safety issue. I checked the Stellantis bc and NHTSA Recall site and found nothing. My front drive train is bent and I can’t imagine the risk it out my wife and daughters. Could have snapped on the highway and killed them, and potentially others, in an accident.

NHTSA complaint #11622016 — an unverified report by a vehicle owner.

SUSPENSION

Wife and I were towing our 2014 Jeep Cherokee Trailhawk behind our 28,000 LB Motorhome and it began to shake and wobble so bad we had to pull over. We got 35 miles from our Home base in Ohio. Sat on the side of the road about 20 min and took off again toward an exit about a mile ahead. It did not wobble so we drove on. About 30 miles later it did it again. After it did it 5 times in 80 miles we decided to have the Jeep hauled home and put away for the Winter and we left for the South.

NHTSA complaint #11463129 — an unverified report by a vehicle owner.

SUSPENSION

Front lower control arm bushings and front and rear sway bar bushings are cracked.

NHTSA complaint #11446063 — an unverified report by a vehicle owner.

SUSPENSION

our mileage/odometer is flashing and states TSB. The TCM has been reprogrammed 3-4 times and still malfunctioning. Electrical issues through out cause stereo to not turn on sometimes and the all the sudden turn on its own. We have made complaints to the jeep and they said the recall have already been done they wont help us and then close our case with out any solutions. We have already spent 2000 or more fixing issues that don't help the problem. We completely replaced the shifter and the whole assembly that goes with it. We have had a quick learn done to the transmission. We still had codes popping for the TCM prior to the shifter going out. We have had codes come up for the drive train and where told that recall was already done and we still have issues. We are at a loss here and dont know what else to do. We have only got this car a little over a year ago and have reported problems since day one.

NHTSA complaint #11443296 — an unverified report by a vehicle owner.

SUSPENSION:REAR

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING 45 MPH, SHE HEARD AN ABNORMAL SOUND COMING FROM THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT CONTINUED DRIVING TO HER DESTINATION. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER PREFERRED CHRYSLER DODGE JEEP RAM (3146 HENRY ST, MUSKEGON, MI 49441, (231)733-4401) WHERE IT WAS DIAGNOSED WITH NEEDING THE TRANSMISSION AND UNKNOWN ROD OF THE REAR END TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000.

NHTSA complaint #11387517 — an unverified report by a vehicle owner.

SUSPENSION

I WAS DRIVING DOWN A STRAIGHT, FLAT ROAD ABOUT APPROACHING AN INTERSECTION AND A LIGHT WHICH JUST TURNED GREEN. WAS GOING ABOUT 25-30 MPH AT THE MOMENT WHEN IT SOUNDED AND FELT LIKE A TIRE POPPED IN THE REAR OF THE JEEP. I ROLLED TO A STOP, PULLED OFF TO THE SIDE AND NOTICED THE TIRE WASN'T POPPED, BUT THAT MY REAR PASSENGER TIRE WAS NOW RESTING ON THE WHEEL WELL. I GOT DOWN TO LOOK UNDER AND SAW THAT A THICK METAL BAR HAD SNAPPED IN HALF, WHICH IN TURN SNAPPED MY AXEL, AND RIPPED MY SUSPENSION OUT WITH IT. I GOT THE VEHICLE TOWED TO THE LOCAL SHOP, THEY LOOKED AT IT AND SAID THEY HAD NEVER SEEN THIS HAPPEN BEFORE. WHEN TOWING THE JEEP, THEY NEEDED TO WRAP IT WITH EXTRA STRAPS SINCE THE DAMAGE WAS SO SIGNIFICANT THEY COULD NOT TIE THE CHAINS UNDER THE CAR IN THE REAR. I AM CURRENTLY TRYING TO GET JEEP TO SEND AN EVALUATOR. I CURRENTLY HAVE A CASE OPEN WITH THEM.

NHTSA complaint #11270638 — an unverified report by a vehicle owner.

SUSPENSION

STARTING AT THE BEGINNING OF THIS MONTH MY CAR WILL RANDOMLY SHUT OFF AND STATE TO 'SHIFT GEAR INTO PARK' THE GEAR SHIFT LIGHTS ON ALL LETTERS LIGHT UP RED AND THE CAR TAKES ABOUT 20 MINUTES TO START BACK UP. TODAY IT HAPPENED THREE TIMES IN A ROW WHILE IN THE CAR WITH MY DAUGHTER AND IT HAS ME PETRIFIED. WE WENT UP THE HILL BY OUR HOME AND IT HAPPENS AND THE CAR STARTED GOING BACKWARDS.

NHTSA complaint #11240177 — an unverified report by a vehicle owner.

SUSPENSION

EVERY OIL CHANGE I MUST PAY FOR A FOUR WHEEL ALIGNMENT. I HAVE WENT THROUGH TWO SETS OF TIRES IN THE YEAR OF 2018. REAR ALIGNMENT GOES OUT OF ALIGNMENT ALL OF THE TIME. DEALER THAT I GET MY CAR OIL CHANGED AT SAYS THIS IS TOO MUCH FOR ANY CAR.

NHTSA complaint #11195627 — an unverified report by a vehicle owner.

SUSPENSION:FRONT:CONTROL ARM

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE TURNING LEFT FROM A STOP LIGHT, THE CONTROL ARM FRACTURED AND THE DRIVER'S SIDE FRONT WHEEL TURNED COMPLETELY TO THE LEFT. THE CONTACT PARKED THE VEHICLE ON THE SIDE OF THE ROAD AND HAD IT TOWED TO ELK GROVE DODGE CHRYSLER JEEP (LOCATED 8575 LAGUNA GROVE DR, ELK GROVE, CA 95757, (916) 405-2600). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 104,000.

NHTSA complaint #11195488 — an unverified report by a vehicle owner.

SUSPENSION

THE CAR STALLS WHEN PRESSING ON THE GAS THEN JOLTS INTO GEAR MAKING IT FEEL AND SOUND LIKE I'VE BEEN HIT FROM BEHIND, IT IS SLOW TO ACCELERATE AT TIMES AND OTHER TIMES IT ACCELERATES EXTREMELY FASTER WHEN I LIGHTLY PUSH THE GAS, IT WILL ALSO DECELERATE AT TIMES WHEN TRYING TO ACCELERATE, THE ELECTRICAL WILL FLASH ALL THE SIGNALS AND TELL ME TO SERVICE THE TRANSMISSION AFTER I FILL MY TANK MOSTLY AND THE CAR WILL SHUT OFF WHEN I STOP AT A LIGHT AND JERK UNTIL INPUT IT IN PARK AND TURN IT OFF WHILE SITTING IN TRAFFIC. THE CONTROLS TO THE LIFT GATE DO NOT ALWAYS WORK WHEN PRESSED INSIDE OF THE VEHICLE. THE CHECK ENGINE LIGHT IS CONSTANTLY ON WHEN I TOOK IT TO THE DEALER THE DIAGNOSTIC SAID IT WAS A SENSOR AND VALVE BUT THE DEALER KEPT THE CAR FOR A WEEK AND ONLY CHANGED THE OIL WHICH WAS NOT NEEDED AND SHUT THE LIGHT OFF ONLY FOR IT TO COME BACK ON ONE DAY AFTER I HAD TO DEMAND THEY FIX MY CAR OR GIVE IT BACK BECAUSE THEY WERE JUST HOLDING IT ON THE LOT, THE SUSPENSION AND SHOCKS ARE OFF THEY KEEP WEARING MY TIRES AND THE BUTTON FOR THE SHIFT GEAR FELL OFF WHILE I WAS ATTEMPTING TO PUT THE CAR IN GEAR WHICH IS AN OBVIOUS DEFECT

NHTSA complaint #11151103 — an unverified report by a vehicle owner.

SUSPENSION

LOWER BALL JOINTS FAILING AT 56000 MILES. BAD RATTLING IN THE FRONT END WHEN GOING OVER BUMPS. JEEP DEALER DIAGNOSED PROBLEM.

NHTSA complaint #11110878 — an unverified report by a vehicle owner.

SUSPENSION

JEEP CHEROKEE 2014 STRUT BUSHING. WHEN I TURN IN MY JEEP CHEROKEE IT MAKES NOISES. THE FRONT TWO BUSHINGS HAVE STARTED TO DRY UP. THE JEEP IS DRIVEN IN MOSTLY CITY ROADS. IT IS OUR FAMILY CAR NEED IT TO BE SAFE!

NHTSA complaint #11051057 — an unverified report by a vehicle owner.

SUSPENSION

AT THE TIME I DISCOVERED THE PROBLEM MY JEEP WAS STOPPED. I HAD JUST TOWED IT BEHIND MY MOTORHOME FOR 40 MILES. THE FRAME TO WHICH THE TOW BAR IS ATTACHED HAD ALL THE WELDS BROKEN ON BOTH SIDES OF THE JEEP. THE FRAME PIECES ARE ALUMINUM. PICTURES WILL BE ATTACHED. I THINK THIS IS EXTREMELY SERIOUS AS THERE IS LITTLE OR NO INDICATION OF A PROBLEM UNTIL THE VEHICLE COMPLETELY BREAKS FREE. THIS IS NOT THE FIRST PROBLEM WITH THIS VEHICLE. A PDF FILE WILL BE INCLUDED IN THE ATTACHMENTS...UPDATED 11/16/17 *BF CONSUMER STATED ATTENTION NEEDS TO BRING A POSSIBLE DESIGN AND OR A MANUFACTURING DEFECT ON MY 2014 JEEP CHEROKEE. THIS INVOLVES THE ALUMINUM FRONT FRAME ASSEMBLY OF THE JEEP WHICH DOES NOT APPEAR TO BE ABLE TO WITHSTAND THE RIGORS OF BEING TOWED BEHIND A MOTORHOME ON THE NATIONS HIGHWAYS. ALSO, THE FRONT WHEEL WOBBLE (DEATH WOBBLE) COULD HAVE CONTRIBUTED PARTIALLY TO THE FAILURE, HOWEVER THAT WAS ALSO A DESIGN FLAW. UPDATED 9/18/18

NHTSA complaint #11042939 — an unverified report by a vehicle owner.

SUSPENSION

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS UNSTABLE WHILE TOWING AT ANY RATE OF SPEED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE SWAYED VIOLENTLY BACK AND FORTH. THE DEALER (BEAR CHRYSLER DODGE JEEP RAM, 1127 PINE ST, BERWICK, PA 18603, (570) 752-3617) WAS UNABLE TO REPLICATE AND DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WOULD RESEARCH THE CONCERN. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

NHTSA complaint #11012271 — an unverified report by a vehicle owner.

SUSPENSION

THE CAR WHEN DRIVING SHIFT.S LIKE TO SECOND GEAR.

NHTSA complaint #11011214 — an unverified report by a vehicle owner.

SUSPENSION

TOW THE JEEP BEHIND MOTORHOME AND WHILE TRAVELING ABOUT 45MPH THE JEEP STARTED TO SHAKE OUT OF CONTROL CAUSING THE ENTIRE MOTORHOME TO SWAY SIDE TO SIDE. HAD TO COMPLETELY COME TO FULL STOP TO CORRECT, THIS HAS HAPPENED TWO TIMES. CONTACTED JEEP AND FILED COMPLAINT FOR FIX WHICH THEY WILL NOT HELP WITH COST. HAVE A CASE NUMBER ON FILE.

NHTSA complaint #10957232 — an unverified report by a vehicle owner.

SUSPENSION

CAR WENT INTO NEUTRAL FOR NO REASON AT ALL. I HAD TO COAST TO THE SIDE OF THE ROAD. AFTER UNPLUGGING THE BATTERY AND PLUGGING IT BACK IN I HAD LOWER GEARS TO MAKE IT TO H-E-B THE SHIP. THEY SAID NOTHING WAS WRONG WITH IT AND RESET THE CODES AND SENT ME ON MY WAY AFTER TWO DAYS. HE SHIPS HARDER AND GETS MUCH LESS GAS MILEAGE

NHTSA complaint #10928941 — an unverified report by a vehicle owner.

SUSPENSION

I HAVE BEEN CALLING LOCAL DEALERSHIPS (ANCIRA AND INGRAM PARK) ON AND OFF SINCE JUNE/JULY OF 2016 AND EVERY TIME SOMEONE FROM THE SERVICE DEPARTMENT CLAIMS THEY'RE TOO BUSY TO SCHEDULE AND APPOINTMENT AND WILL CALL ME BACK IN A WEEK OR SO. NO ONE EVER CALLS ME BACK, SEEMINGLY REFUSING TO HANDLE THE RECALL.

NHTSA complaint #10925946 — an unverified report by a vehicle owner.

SUSPENSION

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE THE VEHICLE WAS BEING FLAT TOWED, IT VIBRATED UNCONTROLLABLY. THE CONTACT STATED THAT THERE WAS A DEATH WOBBLE TO THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED, BUT THE FAIULRE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 300.

NHTSA complaint #10907248 — an unverified report by a vehicle owner.

SUSPENSION

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED SEVERE VEERING WHILE BEING TOWED BY THE CONTACT'S MOTORHOME. THE CONTACT STATED THAT THE VEHICLE MUST COME TO A COMPLETE STOP IN ORDER FOR THE VEERING TO STOP. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS WAS INFERIOR AND NEEDED TO BE REPLACED WITH AN UPDATED ONE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000. ...UPDATED 09/19/16

NHTSA complaint #10885792 — an unverified report by a vehicle owner.

SUSPENSION

ON SEVERAL OCCASIONS, OUR JEEP CHEROKEE HAS BEGUN TO "WOBBLE" SEVERELY WHILE BEING FLAT TOWED BEHIND OUR MOTORHOME. THIS OCCURRED THREE TIMES ON A RECENT 2,000 MILE TRIP. THE "WOBBLE" IS SO SEVERE THAT WE HAVE TO BRING THE MOTORHOME TO A COMPLETE STOP BEFORE THE CAR BEGINS TO TRACK NORMALLY. WE HAVE HAD IT HAPPEN WHEN WE RAN OVER A PARTICULARLY ROUGH EXPANSION JOINT ON THE INTERSTATE. GOING FROM 65 MPH TO A COMPLETE STOP ON A BUSY INTERSTATE IS EXTREMELY DANGEROUS. ANOTHER EXAMPLE OF IT BEING VERY DANGEROUS IS WHEN THE "WOBBLE", OCCURS WHEN WE ARE IN A CONSTRUCTION ZONE WHERE THERE ARE ROUGH ROADS. COMING TO A COMPLETE STOP IN HEAVY TRAFFIC IN A CONSTRUCTION ZONE ALSO CREATES A SITUATION THAT CAN CAUSE AN ACCIDENT. WE PULL THE JEEP BEHIND A 40' 2013 NEWMAR DUTCH STAR. OUR TOW BAR IS A BLUE OX AVAIL 10,000 LB TOW BAR. WE KEEP THE MOTORHOME AND TOW BAR IN GOOD CONDITION AND I DON'T BELIEVE OUR EQUIPMENT IS THE CAUSE OF THE "WOBBLE". WE HAVE CONTACTED JEEP ON TWO OCCASIONS AND HAVE BEEN TOLD THEY ARE AWARE OF THE SITUATION AND THAT THEY HAVE A "FIX" FOR IT. I HAVE TRIED TO PROCURE THE "FIX" FROM JEEP BUT I HAVE BEEN UNABLE TO DO SO. I AM ASKING NHTSA TO FORCE JEEP TO IMMEDIATELY RELEASE THE "FIX" FOR THE WOBBLE ISSUE IMMEDIATELY AT NO CHARGE . MY WIFE AND I ARE LEAVING ON TWO TRIPS, ONE THE LAST OF APRIL AND ONE IN THE MIDDLE OF MAY THAT WILL TOTAL NEARLY 10,000 MILES. WE WANT TO GET THE REPAIR COMPLETED PRIOR TO OUR LEAVING DUE TO THE SAFETY CONCERNS. JEEP WAS MADE AWARE OF THIS BY THE FAMILY MOTORCOACH ASSOCIATION SEVERAL MONTHS AGO AND REPORTED THE PROBLEM IN THEIR JANUARY 2016 MAGAZINE. I FEEL JEEP HAS HAD AMPLE TIME TO PREPARE AND DISTRIBUTE INFORMATION AND PARTS TO REPAIR THIS PROBLEM.

NHTSA complaint #10846351 — an unverified report by a vehicle owner.

SUSPENSION

IN LESS THAN A YEAR CHYSLER JEEP HAS REPLACE TRANSMISSION, RADIO, READ TRUNK DOOR HANDLE. DEC 5 2015 CAR STARTED JERKING AGAIN LIKE THIS MAY -JULY 2015 AND THEN @3:30PM 12 /5 /15 CHEROKEE STOP IN THE MIDDLE OF THE INTERSECTION OF 13 MILE & UTICA. I HAD MY 7YR OLD IN THE CAR AND AVOIDED TRAFFIC ACCIDENT PULLED OVER AND IT SUDDENLY STOPPED AGAIN. FORTUNATELY WAS ABLE TO GET HOME WAS ONLY FIVE MINUTES AWAY. PLACED COMPLAINT TO CHRYSLER THEY TOWED THE VEHICLE 12/7/15. HOWEVER YESTERDAY 12/7/15 @6PM ROSEVILLE CHRYSLER JEEP DEALERSHIP SERVICE:(888)409-5930 CALLED TO TELL ME IT WAS MY ERROR THAT JEEP CHEROKEE STOP WORKING BECAUSE IT WAS "DUE AN OIL CHANGE IN OCTOBER". I TOLD REPAIR SHOP MY HUSBAND AND I NEED TO SPEAK TO A MANAGER BECAUSE 1ST I RECEIVED NO LIGHT SIGNAL OR NOTIFICATION FROM THIS DIGITAL DISPLAY STATING I NEEDED AN OIL CHANGE WHICH IS PROVIDED BY 2014 JEEP CHEROKEE SECOND THERE IS NO WAY THE VEHICLE SHOULD HAVE BEEN DRY OUT OF OIL UNLESS THERE IS LEAK OR SOMETHING CAUSED OIL TO DRY UP. THIS VEHICLE IS A LEMON AND IS DANGEROUS AND ALL I WANT IS TO EXCHANGE FOR ANOTHER VEHICLE THAT IS NOT A CHEROKEE. JULY 2015 CHRYSLER CUSTOMER CARE DEPT. SAID MY CASE WARRANTED A VEHICLE REPLACEMENT BUT SINCE ROSEVILLE CHRYSLER JEEP HAVE RECEIVED THEIR MONEY FROM ALLAY BANK THEY REFUSE TO ASSIST ME. THIS VEHICLE IS DANGEROUS AND WANT TO CANCEL MY LEASE AGREEMENT - I PAY MY $380 LEASE ON TIME EVERY MONTH I DESERVE A RELIABLE VEHICLE FROM ROSEVILLE CHRYSLER JEEP

NHTSA complaint #10809085 — an unverified report by a vehicle owner.

SUSPENSION

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE FLAT TOWING THE VEHICLE WITH THE RV AND DRIVING OVER VERY ROUGH TERRAIN AT 25 MPH, THE JEEP WOULD WOBBLE OUT OF CONTROL. AS A RESULT, THE CONTACT WOULD LOSE CONTROL OF THE RV. WHEN THE FAILURE OCCURRED, THE CONTACT WOULD HAVE TO PULL TO THE SIDE OF THE ROAD TO CORRECT THE FAILURE. WHEN THE VEHICLE WAS RESTARTED AFTER IT HAD BEEN TOWED, THE STABILITY CONTROL AND STEERING WARNING LIGHTS WOULD ILLUMINATE. THE MANUFACTURER AND DEALER WERE CONTACTED ABOUT THE FAILURE, BUT WERE UNABLE TO RESOLVE THE FAILURE. THE FAILURE MILEAGE WAS 290,006. UPDATED 01/20/16*LJ

NHTSA complaint #10788832 — an unverified report by a vehicle owner.