13 of the 127 complaints about the 2021 Jeep Grand Cherokee L are about the other systems — 10% of everything reported for this model year.
13
Complaints
0
Crashes
1
Fires
0
Injuries
Filed with NHTSA, in their own words.
UNKNOWN OR OTHER
The hood will pop open while driving. There is a safety catch so it won't open all the way but it urges you to get off the road. This has happened 3 times to me already. The last time was 8/4/26.
NHTSA complaint #11758133 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
THE PASSENGER DOOR DOES NOT ALERT WHEN OPENING OR CLOSE . THE TBM MODULE DOES NOT UPDATE CAUSING A FEE OF $198.95
NHTSA complaint #11739246 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Multiple switches that make the windows go up and down in the car all broke around the same time. The switches are inoperable meaning the doors cannot be locked or unlocked and the windows cannot be rolled up or down in for multiple windows.
NHTSA complaint #11737940 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
In May 2025 the vehicle randomly, and without warning, the instruments, gauges, and displays switched to Italian, changed to Metric, and we got the update and FCW Off light stuck on. Numerous other settings had been reset. Took to dealer and had to pay for the fix - they noted a STAR bulletin on my invoice. Then this past weekend (May 2, 2026) it happened again. At least this time it didn't go Italian and Metric on me, but lots of other settings were changed. Did not test the paddle shifters but will do that soon. Current software version says FCA-MY24.U29.42-PROD. I've seen other posts with a newer version - not sure if / why not on my Jeep yet.
NHTSA complaint #11735441 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
While stopped at a red light, the auto start/stop feature of the vehicle failed to re-start the car causing complete failure. My wife was the first vehicle at a the light in a busy intersection with a [XXX] old in the vehicle. The electronics of the vehicle completely failed causing complete shutdown and unable to restart. Vehicle was towed after blocking intersection for 30 minutes. This has happened before but not for total and complete failure. This failure caused a complete battery drain leading to the need for two new batteries. The vehicle has a history of electronics/software issues and failures and associated start/stop system issues. This failure was diagnosed to be caused by a faulty relay and costed me $2000 in repairs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11732439 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I just traded for this car! I am a [XXX] male! After I had already signed the Paperwork Then and only then I was told there was only one key FOB! Living in a remote area of the mountains I would have Never bought the car if I had known this! Not having a back up key is like not having a spare tire! It could actually be life threatening for a [XXX] ! I was told I could get a Fob online and any locksmith could program it! Then I find out it is not true! Only the Jeep dealer can do that! I then take the OEM Fobs I got to the Jeep dealership and was told they would not program them! Then give me extremely high quote in the hundreds of dollars! A quote so high that as a [XXX]I could never afford! They were extremely hateful! So now I am dependent on a car that could leave me stranded on a desolate mountain road! After some investigation I was told that certain car dealerships actually will purposely throw one of the keys into a refurbish box and then charge extremely high fees for a key to replace it! My Father always warned me about used car salesmen but this is a new level of evil! The literally take away the safety of a second keep for Money! A unreliable vehicle for [XXX] , or for that matter anyone, should be criminal! This transaction has left me with a car I am scared to drive in a remote mountain area with poor cell phone service! For [XXX] life is hard enough without being taken advantage of by predatory car dealerships! This is one of the largest Dealership groups in NC! I know I am probably wasting my time but whether you or they think this a safety issue just imagine you [XXX] are out driving and suddenly their only remotes malfunction! Since I cannot afford to replace a Second FOB I am at risk everytime I drive! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11726888 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Backing out of the driveway after an evening of heavy rain, water started to leak from several places. Passengers side sun visor Rear passenger mic I am fearful this water leaking will cause unseen damage to side curtain air bags and electrical overhead components. This could also cause a serious distraction for the operator and cause an accident.
NHTSA complaint #11710231 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I think it is the lumbar support bag in the driver's seat. It has blown up and blown up and will not deflate, to the point it is SO uncomfortable to drive and the seat back has POPPED completely open. I have pictures. I have read in some online forums other Jeep owners with this scabies l exact model have had issues. Why isn't this a recall? Help! We should not have to bear the burden of the expense of this system malfunction. How we pool together to get this considered a recall that Jeep must repair?
NHTSA complaint #11694387 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I have had recalls on my vehicle since I purchased it and have taken it back to dealer and they state they are unable to fix them. I still have no brights still have a check engine light for the code on transfer case clutch and there is one that my tire could fall off. I drive 60 miles a day and have 3 small children this is very unsafe and they refuse to do anything about it
NHTSA complaint #11684626 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
While driving at 60mph, the vehicle became unresponsive and electronically shifted into park unexpectedly. No warning lights were present, and the dealership's service department could not replicate the issue.
NHTSA complaint #11659289 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Jeep caught on fire in my garage in the middle of the night when it was off, burnt my entire house down, 4 fire investigaters and a forensic scientist, swaid the fire started in the battery compartment.
NHTSA complaint #11639887 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Sunroom seal flies off without warning. Potential danger to other vehicles on road with flying debris coming off sunroof. The seal has been replaced repeatedly, but continues to happen.
NHTSA complaint #11639186 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The car updated itself and now my front collision warning light is on, I have tried to reset everything but still on. The update caused the warning light.
NHTSA complaint #11628989 — an unverified report by a vehicle owner.