Owners have filed 129 complaints
about the 2021 Jeep Grand Cherokee L with NHTSA between 2024 and 2026.
The largest single group is the electrical system.
Across this model's run it ranks 5 of 6 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 67
Against the median year of the Jeep Grand Cherokee L. 50 means typical for this
model; 100 means roughly double.
Severity — 28
5.4% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 28
17% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2021 compares with every other Jeep Grand Cherokee L
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Warnings
1254.5%
Automatic Emergency Braking
627.3%
Warning
14.5%
Assist
14.5%
Adaptive Cruise Control
14.5%
Blind Spot Detection
14.5%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
10,000 – 24,999 miles
216.7%
25,000 – 49,999 miles
216.7%
50,000 – 74,999 miles
325.0%
75,000 – 99,999 miles
541.7%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
Configuration
Overall
Front
Side
Rollover
2021 Jeep Grand Cherokee L SUV RWD
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—
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2021 Jeep Grand Cherokee L SUV 4WD
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When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Dec 2024peak 13Aug 2026
Recalls on the 2021 Jeep Grand Cherokee L
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
26V562000
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L, 2022-2023 Jeep Grand Cherokee, and Jeep Grand Cherokee 4XE vehicles. The rear coil springs may be incorrectly installed and detach from the vehicle while driving.
Risk: Rear coil springs that detach from the vehicle while driving increase the risk of a crash.
26V051000
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The rear coil springs may be incorrectly installed and detach from the vehicle while driving.
Risk: Rear coil springs that detach from the vehicle while driving increase the risk of a crash.
Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Grand Cherokee and 2021-2022 Jeep Grand Cherokee L vehicles. The center stack upper display (DCSD) contains a transistor that may overheat and prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Risk: A rearview image that does not display reduces the driver's visibility, increasing the risk of a crash.
24V897000
AIR BAGS:SIDE/WINDOW
Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Grand Cherokee and 2021-2024 Jeep Grand Cherokee L vehicles. An improperly secured connector for the front seat side air bags (SAB) may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."
Risk: An air bag that does not deploy during a crash increases the risk of injury.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 84,000 milesPortland, OR1 injured
AIR BAGS
The contact owns a 2021 Jeep Grand Cherokee L. The contact stated that while driving 30 MPH, all the air bags inside the vehicle except the steering wheel air bag, inadvertently deployed, without the vehicle being involved in a crash. After the air bags deployment, the seat belts were no longer operating normally. There was no air bags warning light illuminated before the failure. The contact sustained neck and back injuries, and medical attention was needed. There was no Police report filed. The vehicle was taken to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 84,000.
NHTSA complaint #11756984 — an unverified report by a vehicle owner.
Covington, GACrash
SERVICE BRAKES
This is the second time I got into an accident and the (ADAS) made me crash.. I was far enough to brake safely but the system keeps me going forward..it drags me as if there is ice on the ground..if it was off my car would not have been in any of these accidents..this feature is not safe..I feel like my life is in danger when it is on
NHTSA complaint #11743798 — an unverified report by a vehicle owner.
Covington, GACrash
FORWARD COLLISION AVOIDANCE: WARNINGS
This is the second time I got into an accident and the (ADAS) made me crash.. I was far enough to brake safely but the system keeps me going forward..it drags me as if there is ice on the ground..if it was off my car would not have been in any of these accidents..this feature is not safe..I feel like my life is in danger when it is on
NHTSA complaint #11743798 — an unverified report by a vehicle owner.
Nutley, NJCrash
SEATS
Drivers seat self inflate causing the seat belt to tighten mid drive . Causes severe back pain.
NHTSA complaint #11686950 — an unverified report by a vehicle owner.
Eynon, PACrash1 injured
AIR BAGS
The airbags did not deploy
NHTSA complaint #11679870 — an unverified report by a vehicle owner.
Leesburg, FLFire
UNKNOWN OR OTHER
Jeep caught on fire in my garage in the middle of the night when it was off, burnt my entire house down, 4 fire investigaters and a forensic scientist, swaid the fire started in the battery compartment.
NHTSA complaint #11639887 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Windsor, MA
STEERING
The steering started to feel intermittently difficult and then would release. It has been looked at by 2 mechanics and they report that it appears to be a structural failure of the front strut. The strut tower has separated from the body, the adhesive has failed, the rivets have broken loose, and the movement is causing the strut tower to contact the steering shaft resulting in intermittent binding of the steering. All involved believe this is a serious safety defect and a manufacturing issue. Because the car is out of warranty Jeep is denying any reasonability. There have been no accidents with this vehicle and no inciting event.
NHTSA complaint #11759807 — an unverified report by a vehicle owner.
Windsor, MA
SUSPENSION
The steering started to feel intermittently difficult and then would release. It has been looked at by 2 mechanics and they report that it appears to be a structural failure of the front strut. The strut tower has separated from the body, the adhesive has failed, the rivets have broken loose, and the movement is causing the strut tower to contact the steering shaft resulting in intermittent binding of the steering. All involved believe this is a serious safety defect and a manufacturing issue. Because the car is out of warranty Jeep is denying any reasonability. There have been no accidents with this vehicle and no inciting event.
NHTSA complaint #11759807 — an unverified report by a vehicle owner.
Saginaw, MI
UNKNOWN OR OTHER
The hood will pop open while driving. There is a safety catch so it won't open all the way but it urges you to get off the road. This has happened 3 times to me already. The last time was 8/4/26.
NHTSA complaint #11758133 — an unverified report by a vehicle owner.
at 84,000 milesPortland, OR1 injured
AIR BAGS
The contact owns a 2021 Jeep Grand Cherokee L. The contact stated that while driving 30 MPH, all the air bags inside the vehicle except the steering wheel air bag, inadvertently deployed, without the vehicle being involved in a crash. After the air bags deployment, the seat belts were no longer operating normally. There was no air bags warning light illuminated before the failure. The contact sustained neck and back injuries, and medical attention was needed. There was no Police report filed. The vehicle was taken to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 84,000.
NHTSA complaint #11756984 — an unverified report by a vehicle owner.
Rogers, AR
ELECTRICAL SYSTEM
A vehicle was purchased at McLarty Daniel Chrysler Bentonville, AR. The sales department had a third party install a non-oem windshield. Dealer attempted repairs, but the records show discrepancies of statements and record. The dealer ignored the instructions to recalibrate the windshield, though the receipt stated “elevated risk of collision” if not calibrated. The owner had on going issues that service should have connected to the windshield and calibration. The windshield of this vehicle has immense safety features that were ignored. The liability to willfully hand over the keys of a known unsafe vehicle is high. The dealership sent a repair request to warranty, only to be denied for “faulty or negligent install” then the service department said “long story short sales will cover the repair” after requesting formal warranty communications did the owner become aware on 7/30/26 and start the process of correction.
NHTSA complaint #11757008 — an unverified report by a vehicle owner.
Rogers, AR
FORWARD COLLISION AVOIDANCE: WARNINGS
A vehicle was purchased at McLarty Daniel Chrysler Bentonville, AR. The sales department had a third party install a non-oem windshield. Dealer attempted repairs, but the records show discrepancies of statements and record. The dealer ignored the instructions to recalibrate the windshield, though the receipt stated “elevated risk of collision” if not calibrated. The owner had on going issues that service should have connected to the windshield and calibration. The windshield of this vehicle has immense safety features that were ignored. The liability to willfully hand over the keys of a known unsafe vehicle is high. The dealership sent a repair request to warranty, only to be denied for “faulty or negligent install” then the service department said “long story short sales will cover the repair” after requesting formal warranty communications did the owner become aware on 7/30/26 and start the process of correction.
NHTSA complaint #11757008 — an unverified report by a vehicle owner.
Rogers, AR
LANE DEPARTURE: ASSIST
A vehicle was purchased at McLarty Daniel Chrysler Bentonville, AR. The sales department had a third party install a non-oem windshield. Dealer attempted repairs, but the records show discrepancies of statements and record. The dealer ignored the instructions to recalibrate the windshield, though the receipt stated “elevated risk of collision” if not calibrated. The owner had on going issues that service should have connected to the windshield and calibration. The windshield of this vehicle has immense safety features that were ignored. The liability to willfully hand over the keys of a known unsafe vehicle is high. The dealership sent a repair request to warranty, only to be denied for “faulty or negligent install” then the service department said “long story short sales will cover the repair” after requesting formal warranty communications did the owner become aware on 7/30/26 and start the process of correction.
NHTSA complaint #11757008 — an unverified report by a vehicle owner.
Rockport, TX
STEERING
Power steering failed. It is currently at the dealership having the rack and pinion replaced.
NHTSA complaint #11751062 — an unverified report by a vehicle owner.
Brooklyn, NY
WHEELS
I am reporting that the vehicle is having a constant knocking sound and weird rocking driving problem when in motion leading to pulling to one side and uneven balancing even with perfect alignment and no alignment issues. Vehicle has been serviced at the dealership without any remedy to the problem and was informed that other vehicles for the same model type Jeep 2021 Grand Cherokee L. Control Arms and other components were replaced and the problem was not resolved
NHTSA complaint #11750457 — an unverified report by a vehicle owner.
Brooklyn, NY
STEERING
I am reporting that the vehicle is having a constant knocking sound and weird rocking driving problem when in motion leading to pulling to one side and uneven balancing even with perfect alignment and no alignment issues. Vehicle has been serviced at the dealership without any remedy to the problem and was informed that other vehicles for the same model type Jeep 2021 Grand Cherokee L. Control Arms and other components were replaced and the problem was not resolved
NHTSA complaint #11750457 — an unverified report by a vehicle owner.
Brooklyn, NY
SUSPENSION
I am reporting that the vehicle is having a constant knocking sound and weird rocking driving problem when in motion leading to pulling to one side and uneven balancing even with perfect alignment and no alignment issues. Vehicle has been serviced at the dealership without any remedy to the problem and was informed that other vehicles for the same model type Jeep 2021 Grand Cherokee L. Control Arms and other components were replaced and the problem was not resolved
NHTSA complaint #11750457 — an unverified report by a vehicle owner.
Mamaroneck, NY
STEERING
While my wife was driving our 2021 Jeep Grand Cherokee on [XXX] northbound in NY on the way with our children to school, she experienced a loss of steering as the wheel became almost impossible to turn. At the same time, the power steering light came on. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11746605 — an unverified report by a vehicle owner.
Mamaroneck, NY
SUSPENSION
While my wife was driving our 2021 Jeep Grand Cherokee on [XXX] northbound in NY on the way with our children to school, she experienced a loss of steering as the wheel became almost impossible to turn. At the same time, the power steering light came on. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11746605 — an unverified report by a vehicle owner.
Mamaroneck, NY
ELECTRICAL SYSTEM
While my wife was driving our 2021 Jeep Grand Cherokee on [XXX] northbound in NY on the way with our children to school, she experienced a loss of steering as the wheel became almost impossible to turn. At the same time, the power steering light came on. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11746605 — an unverified report by a vehicle owner.
at 57,000 milesPort Saint Lucie, FL
SEATS
The contact owns a 2021 Jeep Grand Cherokee L. The contact stated that while driving at an undisclosed speed, the front passenger's seat lumbar system independently inflated and failed to deflate as intended. The contact stated that the excessive inflation caused the seat back pocket to fracture. Additionally, the contact stated that the failure was a safety hazard because of the air bags. The dealer was made aware of the failure, and an appointment was scheduled. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the failure was a known failure with similar vehicles. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 57,000.
NHTSA complaint #11745614 — an unverified report by a vehicle owner.
Covington, GACrash
SERVICE BRAKES
This is the second time I got into an accident and the (ADAS) made me crash.. I was far enough to brake safely but the system keeps me going forward..it drags me as if there is ice on the ground..if it was off my car would not have been in any of these accidents..this feature is not safe..I feel like my life is in danger when it is on
NHTSA complaint #11743798 — an unverified report by a vehicle owner.
Covington, GACrash
FORWARD COLLISION AVOIDANCE: WARNINGS
This is the second time I got into an accident and the (ADAS) made me crash.. I was far enough to brake safely but the system keeps me going forward..it drags me as if there is ice on the ground..if it was off my car would not have been in any of these accidents..this feature is not safe..I feel like my life is in danger when it is on
NHTSA complaint #11743798 — an unverified report by a vehicle owner.
Notasulga, AL
UNKNOWN OR OTHER
THE PASSENGER DOOR DOES NOT ALERT WHEN OPENING OR CLOSE . THE TBM MODULE DOES NOT UPDATE CAUSING A FEE OF $198.95
NHTSA complaint #11739246 — an unverified report by a vehicle owner.
Notasulga, AL
ELECTRICAL SYSTEM
THE PASSENGER DOOR DOES NOT ALERT WHEN OPENING OR CLOSE . THE TBM MODULE DOES NOT UPDATE CAUSING A FEE OF $198.95
NHTSA complaint #11739246 — an unverified report by a vehicle owner.
Turkey, NC
POWER TRAIN
On April 24,2026 , as pull out my driveway heading to work only to get a 1/4 mile from home car stopped in highway. As I power and restarted tried to select a different gear never went in gear. Towed by to dealership as confirmed transmission was stuck with inly 67000. They replaced with new transmission & drive shaft, costing over $7,000. Warranty company paid part of rent car but still out of $300
NHTSA complaint #11737978 — an unverified report by a vehicle owner.
Austin, TX
UNKNOWN OR OTHER
Multiple switches that make the windows go up and down in the car all broke around the same time. The switches are inoperable meaning the doors cannot be locked or unlocked and the windows cannot be rolled up or down in for multiple windows.
NHTSA complaint #11737940 — an unverified report by a vehicle owner.
Austin, TX
ELECTRICAL SYSTEM
My AC compressor and condenser have stopped working without any reason. The air conditioner does not work at all, it does not make the air cold and the heat in [XXX] is lethal. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11737943 — an unverified report by a vehicle owner.
Austin, TX
ENGINE
My AC compressor and condenser have stopped working without any reason. The air conditioner does not work at all, it does not make the air cold and the heat in [XXX] is lethal. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11737943 — an unverified report by a vehicle owner.
Austin, TX
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When a car in front of me is slowing down while the adaptive crusie control is on and I have the distance set to 3 or 4 lengths, the farthest one available, and the adaptive cruise control is set, the car will start slwoing down like the cars ahead of me and if I switch lanes to go around of the car that is slowing down and there is another car in front of me of the lane I move into that adaptive crusie control acts as if there is no car in front of me in the lane and will begin to accelerate until I engage the brake. So for example I'm traveling in the far right lane of a four lane road, two going north and two going south. I have my adaptive crusie control on and set to 50 MPH and the distance set to 4 car lengths (max) and then the car in front of me starts to slw down. The adaptive crusie control will adjust and start to slow down as well. So I decide to get into the next lane over to my left, where there also happens to be another car 1 or 2 car lengths in front of me, the adaptive crusie control will not detect that car after lane change and will begin to accelerate back up to 50 MPH when it should still be slowing down to avoid a collision. This has happened multiple times.
NHTSA complaint #11737947 — an unverified report by a vehicle owner.
Sterling, VA
SEATS
Passenger seat will always become inflated and will not deflate at times. The vehicle is shut down and seat is properly deflated, overnight it will return to inflated. This seems very unsafe for any passenger.
NHTSA complaint #11737557 — an unverified report by a vehicle owner.