Owners have filed 84 complaints
about the 2019 KIA Niro with NHTSA between 2019 and 2026.
The largest single group is the transmission & drivetrain.
Across this model's run it ranks 3 of 9 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 76
Against the median year of the KIA Niro. 50 means typical for this
model; 100 means roughly double.
Severity — 86
16.7% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 85
50% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
311.5%
1,000 – 9,999 miles
311.5%
10,000 – 24,999 miles
27.7%
25,000 – 49,999 miles
519.2%
50,000 – 74,999 miles
27.7%
75,000 – 99,999 miles
519.2%
100,000 – 149,999 miles
623.1%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Aug 2019peak 6Jul 2026
NHTSA investigations into the 2019 KIA Niro
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
DP22005Opened 27 Jan 2023Closed 7 Aug 2023ELECTRICAL SYSTEM:PROPULSION SYSTEM
Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after Marc...
Recalls on the 2019 KIA Niro
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
23V534000
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS:ACTUATORS/SOLENOIDS
Kia America, Inc. (Kia) is recalling certain 2017-2022 Niro and 2018-2022 Niro Plug-in Hybrid vehicles. Fluid may leak into the printed circuit board inside the hydraulic clutch actuator, which can result in an engine compartment fire.
Risk: A fire increases the risk of injury.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 20250032,191 units in Canada
Brakes
Issue: On certain vehicles, water could enter the integrated electronic brake (IEB) and cause it to corrode. If this happens, the IEB motor could fail and cause reduced braking. Note: This service campaign only affects certain Niro EV models. Safety Risk: Reduced braking can cause extended stopping distances and increase the risk of a crash. Corrective Actions: Kia will notify owners by mail and advise you to take your vehicle to a dealership to inspect the integrated electronic brake. The dealer will apply silicone to the IEB bolt hole or replace the IEB, as necessary.
Recall 2024549647,384 units in Canada
Label
Issue: On certain vehicles, the compliance label may be missing information in French. The words listed on the label for "Tires", "Rims", "Front" and "Rear" appear in English only, when they should be listed as "Tires/Pneus", "Rims/Jantes", "Front/Avant" and "Rear/Arriere". Canadian regulations require this information to be listed on the label in both English and French. Safety Risk: These small errors do not affect vehicle safety. Corrective Actions: This is not a recall. Kia has corrected the compliance label for all new vehicles.
Recall 202342313,037 units in Canada
Powertrain
Issue: On certain vehicles, fluid could leak onto the printed circuit board for the hydraulic clutch actuator (HCA). If this happens, the circuit board could short circuit. Safety Risk: A short circuit could create the risk of an engine compartment fire while driving. Corrective Actions: Kia will notify owners by mail and advise you to take your vehicle to a dealership to inspect the hydraulic clutch actuator (HCA), and replace it if necessary. The technician will also install a new fuse for the HCA to reduce the risk of a fire.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 144,800 milesLos Angeles, CACrash
ENGINE AND ENGINE COOLING
The contact's customer owns a 2019 Kia Niro LX. The contact stated that his customer stated that the vehicle overheated. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who replaced the converter. The vehicle was repaired, but the failure recurred. The owner stated that the vehicle was randomly stopping. The vehicle was taken back to the independent mechanic. While test driving at 15 MPH, the brakes were operating as designed, and then after several attempts, the brake pedal was applied and depressed to the floorboard, and the driver crashed into a parked BMW X5. There were no warning lights illuminated. The brakes were inoperable. The air bags deployed. There were no reported injuries, fire or police report filed. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the faikure. The failure mileage was approximately 144,800.
NHTSA complaint #11634419 — an unverified report by a vehicle owner.
at 144,800 milesLos Angeles, CACrash
SERVICE BRAKES
The contact's customer owns a 2019 Kia Niro LX. The contact stated that his customer stated that the vehicle overheated. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who replaced the converter. The vehicle was repaired, but the failure recurred. The owner stated that the vehicle was randomly stopping. The vehicle was taken back to the independent mechanic. While test driving at 15 MPH, the brakes were operating as designed, and then after several attempts, the brake pedal was applied and depressed to the floorboard, and the driver crashed into a parked BMW X5. There were no warning lights illuminated. The brakes were inoperable. The air bags deployed. There were no reported injuries, fire or police report filed. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the faikure. The failure mileage was approximately 144,800.
NHTSA complaint #11634419 — an unverified report by a vehicle owner.
Greeley, COFire
STRUCTURE:BODY
Car caught fire
NHTSA complaint #11575526 — an unverified report by a vehicle owner.
Greeley, COFire
ELECTRICAL SYSTEM
Car caught fire
NHTSA complaint #11575526 — an unverified report by a vehicle owner.
Tamarac, FLCrash
SERVICE BRAKES
Breaks seized to respond when doing a sharp break. Vehicle did not break and slid off until it hit the vehicle up front. Waiting for vehicle inspection to begin. No warning signs, lights, or prior issues happened before the incident.
NHTSA complaint #11557140 — an unverified report by a vehicle owner.
Johnstown, COFire
UNKNOWN OR OTHER
It caught on fire and burnt my house down when it was in my carport. Not sure why but it happened august 2,2022.
NHTSA complaint #11537776 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 93,000 milesBurbank, CA
SERVICE BRAKES
The contact owns a 2019 Kia Niro. The contact stated that while driving 65 MPH, the brake pedal was depressed; however, the vehicle failed to stop as needed. The contact pulled over to the shoulder of the roadway and the parking brake was engaged to keep the vehicle from moving. The message "Stop the Vehicle and Check Regenerative Brakes" was displayed. The failure was a recurring failure. The vehicle was towed, and the dealer was contacted; however, the vehicle was not diagnosed or repaired because the dealer was unable to duplicate the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 93,000.
NHTSA complaint #11753028 — an unverified report by a vehicle owner.
Rose Valley, PA
SERVICE BRAKES
My car is a 2019 KIA Niro Hybrid. It's only 7 years old, and my husband and I have been the only owners. It only has 61,000 miles on it, and it is serviced regularly and has to pass a state emissions test each year. As I was driving the other day, the dashboard lit up with critical alerts saying "check regenerative battery" and the braking system went completely soft; I could not stop the car using the brakes. It was terrifying. I had to pull off the road and use the emergency brake to stop the car. This was an awful incident that could have resulted in deaths or serious injuries. Again this is for a car that is well-maintained and well under 100,000 miles.
NHTSA complaint #11745988 — an unverified report by a vehicle owner.
Rose Valley, PA
FUEL/PROPULSION SYSTEM
My car is a 2019 KIA Niro Hybrid. It's only 7 years old, and my husband and I have been the only owners. It only has 61,000 miles on it, and it is serviced regularly and has to pass a state emissions test each year. As I was driving the other day, the dashboard lit up with critical alerts saying "check regenerative battery" and the braking system went completely soft; I could not stop the car using the brakes. It was terrifying. I had to pull off the road and use the emergency brake to stop the car. This was an awful incident that could have resulted in deaths or serious injuries. Again this is for a car that is well-maintained and well under 100,000 miles.
NHTSA complaint #11745988 — an unverified report by a vehicle owner.
Grass Valley, CA
UNKNOWN OR OTHER
The Hydraulic Clutch Actuator has caused functional driving issues and caused my vehicle to go into limp mode. I was never informed of the recall issue prior to purchase, and the recall was marked as complete, when it was not. The fix for KIA NIRO Recall SC276 was incomplete in January 2024, and I purchased my vehicle in April 2024. My issues started in November 2025, and the incomplete recall issue has been ongoing. KIA offers only a 1/2-way fix, and this is simply not acceptable.
NHTSA complaint #11743671 — an unverified report by a vehicle owner.
Revere, MA
POWER TRAIN
A major drivetrain service and repair was completed by an authorized manufacturer dealership. After picking up the vehicle, an unusual front-end/steering noise was immediately reported to the staff. Over just 390 miles of driving, the symptom worsened. A subsequent formal inspection by a separate, independent authorized service center confirmed the root cause of the safety failure: the primary axle nut had been left completely unstaked during the initial drivetrain assembly, rendering the vehicle entirely unsafe to operate. The vehicle was grounded to prevent an accident. Because the mandatory safety protocol of staking the axle nut was omitted, the critical fastening hardware was allowed to back off under normal driving conditions. This component failure directly compromised the structural integrity of the front drivetrain, steering knuckle, and wheel hub assembly. Had the vehicle continued to be driven, the omission presented an imminent risk of complete mechanical separation, which could cause a wheel assembly to detach or lock up while in motion at high speeds, putting the safety of the occupants and other motorists at extreme risk. The vehicle remains grounded and is available for inspection. The safety-critical assembly failure has been fully documented by the inspecting service center via technical video (available upon request) and photographic evidence. The manufacturer has been notified of the dealer workmanship defect but has failed to authorize corrective action or safe transport of the vehicle to a certified facility for remediation.
NHTSA complaint #11739644 — an unverified report by a vehicle owner.
Revere, MA
WHEELS
A major drivetrain service and repair was completed by an authorized manufacturer dealership. After picking up the vehicle, an unusual front-end/steering noise was immediately reported to the staff. Over just 390 miles of driving, the symptom worsened. A subsequent formal inspection by a separate, independent authorized service center confirmed the root cause of the safety failure: the primary axle nut had been left completely unstaked during the initial drivetrain assembly, rendering the vehicle entirely unsafe to operate. The vehicle was grounded to prevent an accident. Because the mandatory safety protocol of staking the axle nut was omitted, the critical fastening hardware was allowed to back off under normal driving conditions. This component failure directly compromised the structural integrity of the front drivetrain, steering knuckle, and wheel hub assembly. Had the vehicle continued to be driven, the omission presented an imminent risk of complete mechanical separation, which could cause a wheel assembly to detach or lock up while in motion at high speeds, putting the safety of the occupants and other motorists at extreme risk. The vehicle remains grounded and is available for inspection. The safety-critical assembly failure has been fully documented by the inspecting service center via technical video (available upon request) and photographic evidence. The manufacturer has been notified of the dealer workmanship defect but has failed to authorize corrective action or safe transport of the vehicle to a certified facility for remediation.
NHTSA complaint #11739644 — an unverified report by a vehicle owner.
Revere, MA
STEERING
A major drivetrain service and repair was completed by an authorized manufacturer dealership. After picking up the vehicle, an unusual front-end/steering noise was immediately reported to the staff. Over just 390 miles of driving, the symptom worsened. A subsequent formal inspection by a separate, independent authorized service center confirmed the root cause of the safety failure: the primary axle nut had been left completely unstaked during the initial drivetrain assembly, rendering the vehicle entirely unsafe to operate. The vehicle was grounded to prevent an accident. Because the mandatory safety protocol of staking the axle nut was omitted, the critical fastening hardware was allowed to back off under normal driving conditions. This component failure directly compromised the structural integrity of the front drivetrain, steering knuckle, and wheel hub assembly. Had the vehicle continued to be driven, the omission presented an imminent risk of complete mechanical separation, which could cause a wheel assembly to detach or lock up while in motion at high speeds, putting the safety of the occupants and other motorists at extreme risk. The vehicle remains grounded and is available for inspection. The safety-critical assembly failure has been fully documented by the inspecting service center via technical video (available upon request) and photographic evidence. The manufacturer has been notified of the dealer workmanship defect but has failed to authorize corrective action or safe transport of the vehicle to a certified facility for remediation.
NHTSA complaint #11739644 — an unverified report by a vehicle owner.
at 118,000 milesClausen, MI
ENGINE AND ENGINE COOLING
The contact owns a 2019 Kia Niro. The contact stated that while driving at an undisclosed speed, the vehicle stalled in the middle of the road. The vehicle was successfully restarted and moved over to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed with a blown head gasket, a misfire in the engine, and coolant mixing with the engine oil; however, the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 118,000.
NHTSA complaint #11727300 — an unverified report by a vehicle owner.
Bronx, NY
ELECTRICAL SYSTEM
While traveling from upstate New York, the vehicle displayed an engine overheating warning shortly after startup while the engine was still cold. Because I was away from home, I stayed overnight and the next morning took the vehicle to a Kia dealership for inspection. The dealership inspected the vehicle and diagnosed a problem with the exhaust heat recovery system pipe. According to the service department, coolant is leaking internally through this component and is being burned in the exhaust system. The cooling system was pressure tested and held pressure externally, indicating the coolant loss is occurring internally through the exhaust heat recovery system rather than from an external leak. This condition can cause coolant loss and overheating while driving. If the engine overheats while the vehicle is in operation, it could create a safety risk due to sudden loss of power or engine damage. The dealership confirmed the diagnosis after inspection and testing and provided a repair estimate to replace the affected exhaust heat recovery system component. The overheating warning message was the first symptom observed prior to diagnosis. The problem was confirmed by the dealership after inspection and testing. This issue may indicate a defect in the exhaust heat recovery or thermal management system used in this hybrid vehicle, as coolant is entering the exhaust stream internally rather than leaking externally. If this type of failure occurs in other vehicles, it could lead to overheating while driving and potential engine damage.
NHTSA complaint #11724340 — an unverified report by a vehicle owner.
Bronx, NY
ENGINE
While traveling from upstate New York, the vehicle displayed an engine overheating warning shortly after startup while the engine was still cold. Because I was away from home, I stayed overnight and the next morning took the vehicle to a Kia dealership for inspection. The dealership inspected the vehicle and diagnosed a problem with the exhaust heat recovery system pipe. According to the service department, coolant is leaking internally through this component and is being burned in the exhaust system. The cooling system was pressure tested and held pressure externally, indicating the coolant loss is occurring internally through the exhaust heat recovery system rather than from an external leak. This condition can cause coolant loss and overheating while driving. If the engine overheats while the vehicle is in operation, it could create a safety risk due to sudden loss of power or engine damage. The dealership confirmed the diagnosis after inspection and testing and provided a repair estimate to replace the affected exhaust heat recovery system component. The overheating warning message was the first symptom observed prior to diagnosis. The problem was confirmed by the dealership after inspection and testing. This issue may indicate a defect in the exhaust heat recovery or thermal management system used in this hybrid vehicle, as coolant is entering the exhaust stream internally rather than leaking externally. If this type of failure occurs in other vehicles, it could lead to overheating while driving and potential engine damage.
NHTSA complaint #11724340 — an unverified report by a vehicle owner.
Bronx, NY
FUEL/PROPULSION SYSTEM
While traveling from upstate New York, the vehicle displayed an engine overheating warning shortly after startup while the engine was still cold. Because I was away from home, I stayed overnight and the next morning took the vehicle to a Kia dealership for inspection. The dealership inspected the vehicle and diagnosed a problem with the exhaust heat recovery system pipe. According to the service department, coolant is leaking internally through this component and is being burned in the exhaust system. The cooling system was pressure tested and held pressure externally, indicating the coolant loss is occurring internally through the exhaust heat recovery system rather than from an external leak. This condition can cause coolant loss and overheating while driving. If the engine overheats while the vehicle is in operation, it could create a safety risk due to sudden loss of power or engine damage. The dealership confirmed the diagnosis after inspection and testing and provided a repair estimate to replace the affected exhaust heat recovery system component. The overheating warning message was the first symptom observed prior to diagnosis. The problem was confirmed by the dealership after inspection and testing. This issue may indicate a defect in the exhaust heat recovery or thermal management system used in this hybrid vehicle, as coolant is entering the exhaust stream internally rather than leaking externally. If this type of failure occurs in other vehicles, it could lead to overheating while driving and potential engine damage.
NHTSA complaint #11724340 — an unverified report by a vehicle owner.
at 100,000 milesLa Mesa, CA
POWER TRAIN
The contact owns a 2019 Kia Niro. The contact stated while driving at an undisclosed speed, the vehicle jerked. The check engine warning light and the hybrid battery warning light were illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the clutch actuator was leaking, and the dual clutch and slave cylinder needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but denied assistance in covering the cost of the repair. The contact stated that the engine and dual clutch were replaced two years ago. The contact related the failure to NHTSA Campaign Number: 23V534000 (POWER TRAIN); however, the VIN was not included. The failure mileage was approximately 100,000.
NHTSA complaint #11722353 — an unverified report by a vehicle owner.
at 100,000 milesLa Mesa, CA
ENGINE
The contact owns a 2019 Kia Niro. The contact stated while driving at an undisclosed speed, the vehicle jerked. The check engine warning light and the hybrid battery warning light were illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the clutch actuator was leaking, and the dual clutch and slave cylinder needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but denied assistance in covering the cost of the repair. The contact stated that the engine and dual clutch were replaced two years ago. The contact related the failure to NHTSA Campaign Number: 23V534000 (POWER TRAIN); however, the VIN was not included. The failure mileage was approximately 100,000.
NHTSA complaint #11722353 — an unverified report by a vehicle owner.
La Mesa, CA
ELECTRICAL SYSTEM
Hydraulic fluid is leaking onto the hydraulic clutch actuator’s circuit board, creating a potential fire hazard. The vehicle requires replacement of the dual clutch and slave cylinder. This failure occurred just over one year after Kia replaced the dual clutch and performed a full engine replacement at a Kia dealership. This condition is identical to a known safety recall affecting 2019–2022 Kia Niro vehicles involving hydraulic clutch fluid leaking onto the actuator circuit board and creating a fire risk. Although my VIN is not listed under the recall, the vehicle is the same year, make, model, and drivetrain and is exhibiting the same defect described in the recall. This appears to be a recurring safety defect involving the hydraulic clutch system.
NHTSA complaint #11715377 — an unverified report by a vehicle owner.
Grand Junction, CO
BACK OVER PREVENTION: WARNINGS
My backup camera works intermittently, it has been tested at the dealership and supposed to be faulty, but if faulty why does it sometimes work, this causes danger when reversing the vehicle! The dealership wants $821 to replace the camera, I feel it should be a recall, as a whole bunch of Ford vehicles are recalled for the same issue! I have had several close calls even using my mirrors and looking over my shoulder, as the car has big blind spots!
NHTSA complaint #11710793 — an unverified report by a vehicle owner.
Grand Junction, CO
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
My backup camera works intermittently, it has been tested at the dealership and supposed to be faulty, but if faulty why does it sometimes work, this causes danger when reversing the vehicle! The dealership wants $821 to replace the camera, I feel it should be a recall, as a whole bunch of Ford vehicles are recalled for the same issue! I have had several close calls even using my mirrors and looking over my shoulder, as the car has big blind spots!
NHTSA complaint #11710793 — an unverified report by a vehicle owner.
Madison, WI
ELECTRICAL SYSTEM
Continuing and worsening motor rumbling noise and ticking/clicking at slow speeds. Spent a couple of months and without car for weeks just to have kia confirm and have gearbox changed. This has existed in some form for a couple years now.
NHTSA complaint #11698695 — an unverified report by a vehicle owner.
at 35,000 milesN. Fort Myers, FL
POWER TRAIN
The contact owns a 2019 Kia Niro. The contact stated that while operating the vehicle, the message "Pull Over and Shut off Engine" was displayed and a burning odor was coming from the engine compartment. After restarting the vehicle, the failure was self-corrected. The vehicle was taken to the local dealer who determined that fluid had leaked into the clutch actuator and the clutch actuator needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was previously inspected as part of the NHTSA Campaign Number: 23V534000 (POWER TRAIN). The contact stated that the vehicle experienced the failure listed in the recall. The failure mileage was 35,000.
NHTSA complaint #11677830 — an unverified report by a vehicle owner.
Weatherford, TX
SERVICE BRAKES
While driving an error message appeared about regenerative braking system error and the braking effectiveness was severely impaired.
NHTSA complaint #11673145 — an unverified report by a vehicle owner.
at 75,000 milesLoganville, GA
POWER TRAIN
The contact owns 2019 Kia Niro. The contact stated that on several occasions when the vehicle was started, the check engine warning intermittently illuminated. The contact stated that while driving and accelerating, the vehicle lost motive power momentarily. The vehicle was taken to an independent mechanic and DTC: P074A, P1921, P074A/73, and P1921-77 were retrieved. The vehicle was taken to a dealer where it a diagnosed and determined that the transmission gear actuator needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 75,000.
NHTSA complaint #11669557 — an unverified report by a vehicle owner.
at 75,000 milesLoganville, GA
ENGINE
The contact owns 2019 Kia Niro. The contact stated that on several occasions when the vehicle was started, the check engine warning intermittently illuminated. The contact stated that while driving and accelerating, the vehicle lost motive power momentarily. The vehicle was taken to an independent mechanic and DTC: P074A, P1921, P074A/73, and P1921-77 were retrieved. The vehicle was taken to a dealer where it a diagnosed and determined that the transmission gear actuator needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 75,000.
NHTSA complaint #11669557 — an unverified report by a vehicle owner.
Reading, MA
POWER TRAIN
2019 Kia Niro DCT engaged REVERSE during manual 1→2 upshift attempt in Sport Mode, causing violent reversal. Resets with ignition cycle. Smell of burnt clutch present. Happend at 41,000mi, then 73,000mi then again today at 154,584. Believe it may be a faulty range selector, corrupted tcu logic, or both. **Canadian Recall R238 (May 2022)** for DCT clutch actuators
NHTSA complaint #11666944 — an unverified report by a vehicle owner.
Chicago, IL
UNKNOWN OR OTHER
I am writing to formally file a complaint regarding the mishandling of a recall repair (Recall SC276) by the authorized dealership KIA of Lincolnwood, located in Illinois. In October 2024, I contacted the dealership in relation to Recall SC276. A diagnostic inspection confirmed the issue, related to the HCA system, and was supported by multiple error codes: U1010, U1011, P17ED, P17EE. I was informed that the required parts were not available at the time and would be ordered. Despite the known fire risk associated with this recall, the dealership allowed me to drive the vehicle home, which clearly contradicts the safety procedures outlined in Kia’s own recall regulations. I waited approximately two months for a follow-up, but received no communication from the dealership. I called them myself and was informed, after repeated inquiries, that the replacement part had allegedly been damaged during delivery, and that I would need to wait longer. Weeks later, I was contacted and asked to bring the vehicle in. By that time, the car could no longer operate under its own power and had to be transported to the dealership. I left it for repairs. Shockingly, within an hour I received a call saying the car was “ready for pickup.” Upon returning, I discovered that nothing had been done. The vehicle was parked exactly where I had left it. After further discussions, the dealership admitted that the repair had not been performed and the part had not been replaced. I have photographic evidence to confirm this. They assured me the part would be ordered again. My vehicle remained at the dealership from early January until late April 2025. Eventually, I was told that I must pick up the vehicle or face storage fees. Still, no repairs had been completed. This dealership has twice returned the vehicle to me without making the required safety repairs, despite the known risk of fire and potential harm to life. They also misled me about the repair status on multiple occasions.
NHTSA complaint #11666341 — an unverified report by a vehicle owner.
Grand Junction, CO
ELECTRICAL SYSTEM
The rear backup camera works intermittent, checked wiring and still having issues, could cause backing issues for people that don't use their mirrors
NHTSA complaint #11663439 — an unverified report by a vehicle owner.
Grand Junction, CO
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The rear backup camera works intermittent, checked wiring and still having issues, could cause backing issues for people that don't use their mirrors
NHTSA complaint #11663439 — an unverified report by a vehicle owner.