39 of the
1,263 complaints about the 2012 KIA Optima are about the
body and structure — 3% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
47,700 miles.
On August 25th around 7:00 PM, the vehicle suddenly caught fire while parked after a short test drive. The car had just been purchased a few days prior and was taken to a mechanic for a precautionary inspection. During the test drive, the mechanic parked the vehicle in a residential driveway. After backing in, smoke was observed coming from the engine bay. When the hood was lifted, the engine area was already on fire. The fire department was called immediately and was able to extinguish the flames before the fire spread to surrounding property. The fire completely destroyed the vehicle. The vehicle had no warning lights, unusual performance issues, or prior signs of trouble, and it appeared to be in good condition prior to the incident. This fire posed a serious safety hazard and could have resulted in injury or property damage. Component or system that failed: The engine area, likely associated with the Hydraulic Electronic Control Unit (HECU) fuse/fire risk. The vehicle may or may not be available for inspection, as it is severely burned. Safety risk: The fire posed a serious hazard to the mechanic, surrounding property, and anyone nearby. Rapid ignition could have caused injury or significant property damage. Problem confirmation: The fire was observed firsthand by the mechanic. The open recall related to the HECU fuse/fire risk indicates a known defect consistent with the incident. Inspections: The fire department responded and documented the incident. The vehicle has not yet been inspected by the manufacturer or insurance representatives, but the recall status is verifiable through official records. Warning signs: There were no warning lamps, messages, or other symptoms prior to the failure. This incident appears consistent with the conditions described in the open recall for the HECU fuse/fire risk, suggesting a possible link between the recall defect and the fire.
NHTSA complaint #11683294 — an unverified report by a vehicle owner.
Naples, FL
STRUCTURE:BODY
Rapid Delamination and paint peeling in the color of snow pearl white. The entire car is affected by this defect. Somewhere on the paint assembly line a missing step in the paint procedure is causing detrimental corrosion and overall safety and protection of the elements from outside.
NHTSA complaint #11650012 — an unverified report by a vehicle owner.
at 145,000 milesSan Antonio, TXFire
STRUCTURE
The contact owns a 2012 Kia Optima. The contact received notifications of NHTSA Campaign Numbers: 22V560000 (STRUCTURE) and 23V652000 (SERVICE BRAKES, HYDRAULIC). The contact stated while the vehicle was parked at the residential driveway and starting the vehicle, smoke started emitting from under the hood. The contact opened the hood and discovered smoke primarily emitting from the front passenger side of the vehicle. No warning lights illuminated. There were no injuries sustained. The contact was unsure if a fire report was filed and a police report was not filed. The fire was extinguished by the contact with three fire extinguishers however, the fire department used water to be certain the fire was extinguished. The vehicle had damages due to the fire, however, it was not destroyed. The vehicle was taken to the dealer where unknown repairs were needed however due to costs was taken back to the residence and remained in the contact's possession. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was created. The failure mileage was approximately 145,000.
NHTSA complaint #11647487 — an unverified report by a vehicle owner.
Kansas City, MOFire
STRUCTURE:BODY
Power train and engine failure and causing my Kia to catch on fire at 11:30 coming back home from work. I was Driving home and smell smoke and car was shaking and when I stopped at the highway to open and look fire was on while driving and I had to call 911 and stop the fire. I had some fire extinguisher in the car I stopped the fire and towed the car and I replaced engine and powered train For over $9000 between repairs and labor and transmission and engine
NHTSA complaint #11622174 — an unverified report by a vehicle owner.
Dublin, CA
STRUCTURE:BODY
Body paint chipping. Is known issue when speaking to insurance, Kia dealer and paint body repair.
NHTSA complaint #11600260 — an unverified report by a vehicle owner.
Staten Island, NY
STRUCTURE:BODY
Snow White Pearl Paint is peeling at numerous location Rear driver's side window button not working Siruis XM radio not working .Dealt with XM and stated it was a Kia antenna however Kia tells me its Sirius xm problem
NHTSA complaint #11599208 — an unverified report by a vehicle owner.
Racine, WI
STRUCTURE
The contact owns a 2012 Kia Optima. The contact received notification of NHTSA Campaign Numbers: 22V560000 (Structure) and 23V652000 (Service Brakes, Hydraulic) however, the dealer declined to perform the recall repair because the vehicle was a Canadian-manufactured vehicle. The vehicle was not repaired. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11586604 — an unverified report by a vehicle owner.
Summerville, SC
STRUCTURE:BODY
My vehicle has not repaired. I have not been in an accident. However there are two open safety recalls for my car and I am terrified that myself or someone else is going to be injured or even killed due to this problem has yet to be resolved. The first recall for my car is the headliner plates. I took my car into my local dealership (Stokes Kia of Goose Creek) and they told me it would take 10 business days before they could inspect my car and determine what the problem is (it’s a recall so I don’t understand why they would have to identify a problem that was clear in recall letter). However, I asked if they would repair my car within that 10 day period if they “identified” the problem. They told me it could take an additional 10 business days or longer for the repair (for them to get around to fix it because they were extremely backed up). I asked if I would be provided a loaner vehicle or rental and they told me no. They instructed to try the other Kia dealership which is much further away from me. I ended up trying the other Kia dealership. However, they told me they would not provide a loaner car but they did schedule an appointment for my repair. They told me it should not take long for the repair but they could have my car for about 3 days until they can get around to fixing it. I went along because I wanted the issue fixed so I prepared to make arrangements for the possibility that I wouldn’t have a car for 3 days. However, like the day or so before my appointment Kia Country called me saying that the parts for the repair were on a national back order and that I would be notified when they are available. I have yet to notified. Now there is another serious recall that there is no remedy for. I am extremely uncomfortable with my car with these recalls that can’t be fixed. This is not my fault so I shouldn’t have to suffer or be without a car due to these problems. I want to know what other options do I have?
NHTSA complaint #11586278 — an unverified report by a vehicle owner.
Jasper, ALFire
STRUCTURE:BODY
I did not know about this recall and my dad was driving my car caught on fire and blew up now I do not have a car please help.
NHTSA complaint #11582735 — an unverified report by a vehicle owner.
Denver, NC
STRUCTURE:BODY
Paint has began chipping and p Delamanating starting on the driver side column and hood.
NHTSA complaint #11576196 — an unverified report by a vehicle owner.
Santa ANA, CA
STRUCTURE:BODY
MY CAR IS A 2013 KIA OPTIMA. IT HAS BEEN CHIPPING ABOUT 1 YEAR AFTER I PURCHASED IT. NOW ITS JUST REAL REAL BAD. IT IS THE PEARL WHITE AND CHIPPED ON THE HOOD, ROOF, PASSENGER SIDE DOOR BEHIND THE DRIVER SIDE, TOP OF TRUNK, SIDE OF TRUNK, FRONT OF THE HOOD. IT LOOKS HORRIBLE.
NHTSA complaint #11571538 — an unverified report by a vehicle owner.
Kenneth City, FL
STRUCTURE:BODY
Door latches lock you in the vehicle, currently 67k original miles, both front door latches would not allow you to exit car, at 50-51k miles, the window must be down, and to get out, crawl out, or reach out, pull outside handle and open door, then put up window, reset latch so it aligns , close door. If cars on fire and window up from inside, you can’t get out! You will burn up w/car and passengers, because you’re trapped by door from getting out.
NHTSA complaint #11559247 — an unverified report by a vehicle owner.
Oklahoma City, OK
STRUCTURE
The contact owns a 2012 Kia Optima. The contact received notification of NHTSA Campaign Number: 22V560000 (Structure) however, the part to do the recall repair was not yet available. The local dealer and a secondary dealer, Boomer Kia (339 W I-240 Service Road, Oklahoma City, OK 73139), and third dealer, Kalidy Kia (14205 Broadway Extension Hwy, Edmond, OK 73013) were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11550144 — an unverified report by a vehicle owner.
Baltimore, MD
STRUCTURE
The contact owned a 2012 Kia Optima. The contact received notification of NHTSA Campaign Number: 22V560000 (Structure) and requested to be removed from the recall distribution list because the vehicle was totaled. The local dealer and manufacturer were not contacted.
NHTSA complaint #11533018 — an unverified report by a vehicle owner.
Farmers Branch, TX
STRUCTURE:BODY
SUNROOF TRIM SEAL LOOSE, The rubber seal/trim catching under the sunroof glass.
NHTSA complaint #11531260 — an unverified report by a vehicle owner.
Crystal, MO
STRUCTURE:BODY
My first year of buying my KIA brand new, I started having small chips in the paint. It started near the sides of window frame and hood first. I was baffled that the paint was already chipping but related it to highway driving and assumes it was rock chips. Then about the third year of owning the car, a big chunk came off the roof. One big chuck right at the front and also near the back drivers door. Now those spots are becoming more and more visible as the paint is starting to come off in chunks. It is not completely off the car yet but you can see where it is bubbled and separating from the metal
NHTSA complaint #11494910 — an unverified report by a vehicle owner.
Memphis, TNCrash
STRUCTURE:BODY
Vehicle was broken into and stolen…steering wheel column damage, wheel locked, wreck…usb cord used to crank car..police report filed #2209013764ME
NHTSA complaint #11486990 — an unverified report by a vehicle owner.
Tampa, FL
STRUCTURE:BODY
Delamination of the white pearl paint.
NHTSA complaint #11472405 — an unverified report by a vehicle owner.
Rancho Cucamonga, CA
STRUCTURE:BODY
Several areas on my vehicle the paint is chipping in large chunks. The paint is not fading but coming off. I enquired to the dealership about this years ago but they said it was not in warranty for that anymore. The only reason im enquiring about it now is because I see many vehicles (kia optima in pearl white) on the road with the similar issue as me.
NHTSA complaint #11462956 — an unverified report by a vehicle owner.
San Jacinto, CA
STRUCTURE:BODY
A few months ago the paint on my car begin to bubble, chip, and peel away. The paint color is Snow white and I have been informed of and read a lot about de-lamination occurring in the pearl and snow white paint of some Kia models. The car has not been involved any accidents and is in great condition aside from the unknown cause of the paint chipping.
NHTSA complaint #11444776 — an unverified report by a vehicle owner.
Hermitage, TNFire
STRUCTURE:BODY
While driving at the speed limit on July 9th 2021 my kia optima started smoking within a minute of us pulling over the front of the car was on fire
NHTSA complaint #11424258 — an unverified report by a vehicle owner.
LOS Angeles, CACrash
STRUCTURE:BODY
I WAS MERGING BACK ONTO THE FREEWAY AFTER I HAD A PANIC ATTACK DUE TO BEING OVER A BRIDGE WITH ALL THESE CARS AND THE CAR BEHIND ME PROCEEDS TO AGGRESSIVELY TRY TO CUT ME OFF FROM GETTING OVER AND HIT THE BACK OF MY CAR CAUSING DAMAGE.
NHTSA complaint #11291438 — an unverified report by a vehicle owner.
at 112,400 milesMemphis, TN
STRUCTURE:BODY
HELLO I AM NOT SURE IF THIS IS THE CORRECT PLACE TO SEEK INFORMATION OR FILE AN COMPLIANT ABOUT WHAT I THINK IS A DEFECT IN KIA MOTORS PAINT ON THIS MODELS THAT WAS PAINTED WITH WHITE. WHILE DRIVING I SEEN PAINT START TO FLY OFF MY HOOD OF CAR. MY CAR IS KEPT INSIDE SO THIS SHOULD NOT BE HAPPENING. I CONTACTED KIA MOTORS AND REP STATED THEY ARE AWARE OF ISSUE BUT CANT PAINT ALL CARS WITH FLAKING OR PEELING PAINT. I ASKED IF THEIR IS A KNOWN ISSUE OR PROBLEM WITH MODEL AND YEAR WHY WOULD YOU NOT OFFER SOME TYPE OF REIMBURSE/ ASSISTANCE OR RECALL TO CORRECT. SHE STATED TO HOLD AND CAME BACK TO SAY HER BOSS SAID THE COMPANY WOULD GO BROKE. AFTER THE CONVERSATION PHONE HUNG UP. I HAVE CALLED LEFT MESSAGE WITH LIVE PERSON THAT SAY THEY WOULD CALL BACK AND NO ONE HAS. IN LOOKING FOR THE NUMBER TO CONTACT KIA MOTORS. I RAN ACROSS A FORUM THAT OTHER HAVE CONTACTED KIA MOTOR ABOUT SAME ISSUE. CAN/WILL YOU HELP WITH THIS. THE PROBLEM /ISSUE IS WITH KIA MOTORS WHITE PEARL PAINT ON 2011-2016 CARS AND TRUCKS. THEY ALL ARE PEELING INF=G FLAKING IN THE SAIME AREA. TOP BACK TRUNK, DRIVER SIDE BACK QUARTER AND HOOD. THE LINK IF YOU WOULD LOOK INTO IS (1) HTTPS://KIA-MOTORS.PISSEDCONSUMER.COM/2013-KIA-OPTIMA-SX-PAINT-CHIPPING-AND-FLAKING-OFF-201802151190418/2.HTML (2)HTTPS://KIA-MOTORS.PISSEDCONSUMER.COM/2013-KIA-OPTIMA-SX-PAINT-CHIPPING-AND-FLAKING-OFF-201802151190418/3.HTML (3)HTTP://WWW.CARPROBLEMZOO.COM/KIAMOTOR/OPTIMA/PAINT-PROBLEMS.PHP (4)HTTPS://3DBODYWORKS.COM/PENNSYLVANIA-CAN-FIX-PEELING-SNOW-WHITE-PEARL-HYUNDAI-CHEVROLET-TOYOTA-KIA/ (5)HTTPS://WWW.COMPLAINTSBOARD.COM/COMPLAINTS/KIA-MOTORS-BAD-PAINT-C644680.HTML THANK YOU FOR YOUR TIME
NHTSA complaint #11277438 — an unverified report by a vehicle owner.
at 101,000 milesSimi Valley, CAFire
STRUCTURE:BODY
ON 4/9/19, MY VEHICLE CAUGHT FIRE WHILE I WAS DRIVING IT FROM MY WORK ON WAY TO SIMI VALLEY FIRST KIA DEALERSHIP. I WAS ON 118 FREEWAY WESTBOUND IN SLOW LANE IN CHATSWORTH, CA. ONTO FREEWAY SHOULDER TO CALL AAA WHEN A STRANGER PULLED UP AHEAD OF ME, GOT OUT OF HIS CAR, RAN TOWARDS ME SHOUTING TO ME TO GET OUT, THE CAR WAS ON FIRE BENEATH LEVEL OF THE WINDOWS SO I COULDNT SEE THE FIRE.. I GOT OUT, IT BLEW UP, & WAS TOTALLED. NO COLLISION OCCURRED. MY WITNESS SAVED MY LIFE. HE TOOK A VIDEO.
NHTSA complaint #11241177 — an unverified report by a vehicle owner.
Farmers Branch, TX
STRUCTURE:BODY
SIDE MIRROR STOPPED WORKING DRIVER SIDE. THE MOTOR FROM POWER FOLD MIRROR KEEPS RUNNING NON STOP MAKING THE GRINDING NOISE AND ALSO CAUSING THE BATTERY TO DRAIN.
NHTSA complaint #11204526 — an unverified report by a vehicle owner.
at 43,000 milesGlenwood, NJFire
STRUCTURE:BODY
I WAS DRIVING MY CAR IN UNION NJ ON SEPTEMBER 25 2018. I WAS ON MY WAY TO PICK UP MY NEXT PASSENGER DOING UBER. WHEN I GET TO THE STOP LIGHT LESS THAN A MILE AWAY FROM THE CUSTOMER I START SEEN SMOKE COMING FROM THE HOOD OF THE CAR. I ACCELERATE THE CAR SO I CAN LOOK FOR A SAFE SPOT TO GET OUT AND INSPECT THE VEHICLE. I TOOK A RIGHT INTO THE SCHOOL PARKING LOT AND WHEN I CAME OUT THE VEHICLE THE CAR WAS ON FIRE! THERE WAS A POLICE OFFICER MINUTES WITHIN THE CAR CATCHING ON FIRE AND CALLED THE FIREFIGHTERS. POLICE CALLED BACK UP AND ANOTHER PATROL OFFICER CAME. FIREFIGHTERS CAME IN ABOUT 5 MINUTES AND TURNED THE FIRE OFF. THE VEHICLE IN TOTALED, EVERYTHING IN THE ENGINE BAY BURNED. THE POLICE CALLED A TOWING COMPANY AND SETON TOWING INC CAME AND TOOK THE CAR.
NHTSA complaint #11171483 — an unverified report by a vehicle owner.
at 98,000 milesMiami, FLFire
STRUCTURE:BODY
DRIVING MY 2012 KIA OPTIMA ON THE HIGHWAY. NOTICED THE SMELL OF SMOKE THEN VISUALLY SAW SMOKE. BEGAN TO PULL OVER AND FLAMES BEGAN TO BILLOW FROM UNDER THE HOOD. THE BRAKES WERE NOT OPERATIONAL. ROLLED TO A STOP AND EXITED THE VEHICLE. CAR WAS FULLY ENGULFED WITHIN A MINUTE.
NHTSA complaint #11133307 — an unverified report by a vehicle owner.
Thornton, CO1 injured
STRUCTURE:BODY
I WAS DRIVING DOWN A RESIDENTIAL STREET AT 35MPH AND HEARD WHAT SOUNDED LIKE A LOUD EXPLOSION. I LITERALLY THOUGHT A GUN SHOT HAD BEEN FIRED TOWARDS ME AND HIT MY VEHICLE. I TRIED LOOKING AROUND AND NOTHING SEEMED TO BE SHATTERED UNTIL I SAW MY ARM BLEEDING SLIGHTLY. AND SMALL SHARDS OF GLASS ON THE SEAT. I PULLED THE CAR OVER TO THE SIDE OF THE ROAD AND THE SUN ROOF WAS COMPLETELY SHATTERED. I AM ABLE TO TELL THAT THERE WAS NO IMPACT FROM A ROCK OR ANYTHING AS THE GLASS IS BLOWN OUTWARDS AND NOT INWARD. I AM NOT SURE HOW THE GLASS 'BLEW UP' OR SHATTERED IF NOT FROM ANY IMPACT BUT THIS IS VERY CONCERNING AS I DO HAVE SMALL CUTS ON MY ARM FROM THE GLASS COMING THROUGH.
NHTSA complaint #11091227 — an unverified report by a vehicle owner.
at 77,000 milesBrewster, OH1 injured
STRUCTURE:BODY
MY FIANCE WAS DRIVINGDRIVING 55 DOWN THE I77 HIGHWAY NORTH GETTING READY TO TURN OFF THE EXIT AND SHE HEARD A LOUD BANG. NEXT THING SHE KNEW SHE HAD GLASS ALL OVER HER.THE POWERED SUNROOF EXPLODED!!!!THE GLASS CUT HER HAND IN A FEW SPOT BUT THANKFULLY SHE IS OK AND DIDNT WRECK THE VEHICLE AND THAT OUR KIDS WEREN'T IN THE CAR. MY FIANCE CALLED THE POLICE AND SAID THERE WAS NOTHING THEY COULD DO AND MY INSURANCE HAS A 1000$$$ DEDUCTIBLE.
NHTSA complaint #11021824 — an unverified report by a vehicle owner.
at 99,000 milesPasadena, TX
STRUCTURE:BODY
SUNROOF SHATTERED WHILE DRIVING.
NHTSA complaint #10946316 — an unverified report by a vehicle owner.