2014 KIA Soul other reported problems

UNKNOWN OR OTHER

My car burns oil very fast. I am putting in more than 5 quarts of oil in between oil changes. I have replaced the flex pipe, the catalytic converter two times, and both the upstream and downstream oxygen sensors. The catalytic converter now needs to be replaced again after only 7 months after being installed. The car keeps getting P0420 codes. I found out this last converter was bad while on the highway going 70 mph up a hill. The speed suddenly decreased all the way down to 50 mph which put me in great danger of getting hit from behind at high speeds. It would not go any faster..

NHTSA complaint #11736089 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Brakes failed my husband (primary driver of the KIA vehicle) came home from work on 8/19/2024. He pulled off at the local mechanic. Brakes were rusty and there was rust in the brake line so we had to replace. Rusty brakeline became a voluntary recall because it was not just our car that had this problem. We have been going back and forth with Kia since June notice (their case #XXX) and they are blaming the criteria of their voluntary recall with the NHTSA that says that you can only get reimbursed if you can return the parts and document that they were the original manufacturer's parts that were replaced. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11702500 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Subject: Reimbursement Request for Engine Defect Repairs - VIN [XXX] Dear Kia Consumer Assistance Center, I am requesting full reimbursement for repairs necessitated by the known engine defect in my 2014 Kia Soul with the 2.0L VEHICLE INFORMATION: •Year/Model: 2014 Kia Soul Plus •Current Mileage: 145,861 •Owner: [XXX] EXPENSES INCURRED DUE TO ENGINE DEFECT: 1.Oil Change - $152.34 (November 21, 2025) Jiffy Lube work order #410 documents excessive oil consumption with notation "1/2 QUART LOW ON OIL. CHECK YOUR OIL OFTEN" despite oil change only 46 days prior. 2.Oil Change - Valvoline (Oct 6, 2025) Full Synthetic Oil Change $0.00 Because they gave me a oil change for free because my oil light came on the next day. Valvoline 5W30 Full Synthetic Oil API SP 4.20 QT Valvoline Oil Filter 3.Oil Change – Valvoline - $106.00 (Oct 5, 2025) Full Synthetic Oil Change Valvoline 5W20 Full Synthetic Oil 4.DIAGNOSTIC SERVICE Firestone - $110.99 (ENGINE ANALYSIS Sept 6, 2025) * POSSIBLE BOTTOM END DAMAGE TO THE ENGINE FROM OVERHEATING** NEEDS TO GO TO ENGINE SHOP** DIAGNOSTIC SERVICE (ENGINE ANALYSIS) **HEARS SQUEAKING WHEN ACCELARTING. CUSTOMER WAS DRIVING UP THE GRAPE VINE AND CAR HAD SHUT OFF. CAR ALSO TAKES A WHILE TO GET UP TO SPEED.** 5. Catalytic Converter Replacement - $1,100 (Sept 6, 2025) oThe catalytic converter failed due to excessive exhaust temperatures caused by the engine defect. Per Kia TSB and recall documentation, high exhaust gas temperatures damage the catalytic converter, resulting in abnormal engine combustion and damage to engine pistons. 6. Autozone - $26.99 (Aug 28, 2025) oCataclean Fuel & Exhaust oSystem Cleaner 7. Valvoline - $140.00 (May 11, 2025) Complete Fuel System $19.99 8.Spark Plug Replacement & Tune-Up - $391.81 (March 29, 2025) Engine diagnostic codes (P0302, P0300 I request full reimbursement for these expenses totaling $2,011.13. Kia of Downtown Los Angeles will do the oil consumption test 11/24/2025. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.

NHTSA complaint #11700997 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

10/01/2025 I took my vehicle to Crain Kia of Conway for four different safety recalls. Safety Recall 15V123 (SC116) , 22V096(SC229) ,17V608(SC155A) ,and 19V120(SC176). Mr.Jerime York handled my paperwork. I told him my car has. diagnotic code of 420(Catalytic Converter is not operating efficiently on Bank 1) He told me they would take care of me. 10/14/2025 when i got there to pickup my vehicle I ask Mr.York, what they did about safety recall SC176. He said upgraded the module. I brought to his attention that the remedy stated that in addition, they were suppose to check catilatic converter and motor for damage due to module not controlling tempature. He stated he trusted that his mechanic followed repair procedure. i requested a printout of the diagnotic codes my vehicle had when I brought in which they gave me. Ive attached a copy of the diagnosic codes on my vehicle. notice the 420 code also attached is KIA Technical Service diagnostic procedure and repair instructions for safety recall SC176. which they did not do . I question if they did any of the recall repairs. The document prove they did not do the most important one sc176. please help with this situation.

NHTSA complaint #11699298 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

On [XXX], my 2014 Kia Soul received the PI2002A Knock Sensor Detection System (KSDS) ECU update at Southwest Kia, 39650 Lyndon B Johnson Freeway South, Dallas, TX 75237. After the update, the engine sustained catastrophic damage (a hole in the block). Southwest Kia informed me that Kia denied the engine replacement under warranty, which is inconsistent with the official PI2002A bulletins (NHTSA #MC-10172065 and MC-10189615). These bulletins clearly state that the short block warranty is extended and that engine replacement is covered for this type of failure. I am requesting an immediate review of my case, a written explanation for the denial, and a timeline for resolution, as my vehicle is currently inoperable. Attached are service records, photos of the engine damage, and copies of the PI2002A bulletins for reference. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11684794 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I WAS DRIVING FOR LESS THAN TEN MINUTES ON AN EXPRESSWAY WHEN MY KIA SOUL SHUT DOWN. I HAD JUST CHANGED LANES. FORTUNATELY, I HAD MOVED TO THE FAR LEFT WHICH WAS ADJACENT TO THE EMERGENCY LANE PRIOR TO THE SHUT DOWN. I WAS ABLE TO STEER THE CAR TO THAT AREA AND BRAKE. THE CAR HAD COMPLETELY SHUT DOWN OUT OF THE BLUE. I COULD NOT ACCELERATE. THANK GOD THE BRAKES AND STEERING WERE STILL WORKING. AFTER A FEW MINUTES I TRIED TO START THE CAR. IT TURNED ON QUICKLY. I WAS ABLE TO DRIVE TO THE NEAREST EXIT. THE CAR SEEMED TO WORK FINE. I MADE AN APPOINTMENT WITH A KIA DEALER. I WAS INFORMED THAT CERTAIN 2014 KIA'S MAY HAVE A PROBLEM WITH SHUTTING OFF. MY CAR IS IN THEIR HANDS. I AM TRYING TO GET IN TOUCH WITH KIA. IF THEY SAY MY CAR ISN'T ONE OF THE "CERTAIN" 2014 KIA'S THAT WERE RECALLED AND DON'T PAY FOR THE REPAIRS, I WILL BE VERY UPSET. THIS IS NOT NORMAL BEHAVIOR. A CAR SHOULDN'T JUST COMPLETELY SHUT DOWN. I COULD HAVE BEEN KILLED. I NO LONGER FEEL SAFE WITH THIS CAR.

NHTSA complaint #11683321 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Ive tried to get my recalls fixed since I bought the car 2 years ago, Jeff Wyler Kia Eastgate Ohio has given me the run around, at least 5 attempts of no call backs or prolonged appointment dates not having me on record, my car breaks down I pay for diagnostic blown engine, I pay to have it towed to Jeff Wyler Kia Eastgate Ohio, it's been there for 5 weeks and they still have not done a diagnostic on it. They are saying they never received my driver's license, then it was proof of ownership, they won't call me back or email. I'm just so frustrated because Kia the main company actually has sent me many letters to get it fixed I call them and they told me their wasn't even a diagnostic done, they tried reaching out to them. Should I tow my car to a different dealer? I'm not sure what to do anymore, I'm almost afraid now they'll say they can't cover it for same reason, my trust is gone at this point with the dealership. I recently had a full knee replacement and getting in and out of my daughter's car has been very hard on me, I asked for a loaner and they said they don't provide them there and I have to pay. I've already put in so much money on this car at this point I feel cheated or targeted for some reason. They treat me like I'm trying to get something for free, they aren't paying out of their pocket. My car is still sitting there soon to be 6 weeks and don't know what to do, the treatment of this dealership is beyond horrible and I don't trust them. it's not my fault this happened I'm sorry for everyone involved especially Kia , it must be a lot, Thank you for listening to me , I hope you have a great day [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11677913 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Purchased car on [XXX] less then a week later I tried o purchase Sirius radio for car, however due to being a previous customer I didn’t get a fair enough price for purchase an decided against purchase all together. However due to linking my VIN number ( assuming) kia customer recall center contacted me the very next day called 3xs left me to vmail (still have all voice mails) as KIA Then continually called me and left me voice mails stating vehicle needed to be put in shop due to not safe to drive and I needed to get appointment immediately for recalls on said vin! I called KiA of Wilmington and waited In their waiting room for said appointment for over 4hours. Not only did they lie and tell me I wasn’t in office for that long they forged my time in and out, on said one page non informed piece of paper non receipt stating I was only there for hour an half. When I literally got upset asking demanding for information on what was so dire about my car they told me oh it was nothing my car was just fine. I took there nonsense paper got in car and left. 4 days later my car literally went bonkers the check engine started flashing car wouldnt accelerate then as it started it made a loud pop/ snap sound then seized up locking up so hard it gave me whip lash and wouldnt move another inch let alone provide sound as if car wasn’t still running. I pushed to my home less then 500feet away with help of neighbors whom plugged in my car to read the code which happened to be in direct connection to said recall supposedly checked replaced IN NO WAY FIXED yet said so even though the car had no problems till kia messed with it now it’s completely broken and kia keeps hanging up on me and will not fix or even look at my vehicle I EVEN pleaded I would pay them to fix it they won’t even contact me back. This has to be illegal. Please help me! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11627589 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Please see the attached statement for a more detailed explanation. To summarize, Kia will not perform a recall to repair the knock sensor in my 2014 Kia Soul. The reason provided was that my engine needs to be replaced first. However, this recall calls for engine replacement if Kia is unable to perform the repair. The issues I am having with my engine are symptoms of a faulty knock sensor, which is the recall Kia will not repair.

NHTSA complaint #11610215 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

UNKNOWN. Kia Dealership in Edmond Oklahoma is refusing to do the recalls on my 2014 KIA Soul because the engine has a knock in it which I believe to be from one of the recalls with the engine. KIA manufacturer said that they couldn't do anything about the dealership not fixing the recalls and to take it to another dealership.

NHTSA complaint #11603998 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Na

NHTSA complaint #11588653 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I have a re call on my 2014 kia soul my check engine light is on the reason is I'm having issues with my catalytic converter I been asking for this repair to be done for over a month now kia has been giving me the round around

NHTSA complaint #11585626 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

At a speed of 50+ the car wants to shake and sputter as if trying to die out. Oil, all fluids faithfully changed since purchased, along with rotatable tires.fuel pump good, many trips to local dealership but nothing completely resolved as informed. Aside air bag never checked or replaced. Desperately need assistance in resolution please.

NHTSA complaint #11582757 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Oil consumption and catalytic converter clogging. My car burns through 5 liters of oil about every 1,000 miles. I've already had the catalytic converter replaced and my mechanic said it's from excessive oil leaking, and the only alternative to fix it is to replace the engine.

NHTSA complaint #11563600 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

on 11/11/2023: Engine failed/malfunctioned. Engine stalled while driving on the interstate. Traveling 75mph. I felt some sort of slight jolt, looked down at the dash and seen my check engine light blinking. There was not an exit nearby so I proceeded to pull over. As I pull over all lights had become illuminated but check engine light was not blinking anymore and I had first seen my headlights dim twice, next the radio went out, then headlights then my hazard lights and eventually everything turned off. This happened approximately around 10:00 pm and I had made it approximately 20 miles out of town. I felt it was too dangerous to step out of the vehicle. I called for a tow truck to bring my vehicle to the nearest kia and found a ride home myself. My safety was put at risk by being stalled on the side of the interstate with no power to even have the hazards on with high-speed vehicles passing by me. Kia of Fargo, ND inspected my vehicle and found no reason as to why my vehicle had stalled.What they did find was a historic code for my catalytic converter needing to be replaced, which I had brought up to them and they advised me to make an appointment. For approximately the past 2 years I have been bringing my vehicle in to the Kia of Fargo concerning the amount of oil my vehicle is going through between oil changes. Sometimes it seems like the amount of oil "burned" varies but sometimes I can’t even make it until my next oil change without having to add oil into the vehicle. I have had multiple oil consumption tests completed. Which some of them did come up excessive. From there, they recommended to have an overnight cleaning but I did not notice that this did any improvement. The last oil consumption test completed I was told over the phone that my vehicle did not quite hit the mark where warranty would be able to cover it. I was told that I lost about a quart of oil and then I asked how much you have to lose and they said over a quart... attachments wont load. email

NHTSA complaint #11557031 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

My check engine light was going on and off and I was told that I need to replace my catalytic converter. I went on line to see if my car had a recall it did show other 2014 souls but mine was not part of the recall #19v101. I'm wondering why mine wasn't part of it. I also had my engine replaced by Kia and after researching this I read that a faulty engine could have caused the converter to go. I'm trying to find out why my car wasn't part of the recall and if possible can it be added to the recall Please check into this for me and let me know

NHTSA complaint #11551703 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

As I was driving on the highway, driving uphill, the car began to rattle under the hood as I attempted to increase speed. When I came to a full stop, the car completely shut down. I popped the hood, and the coolant cap was blown off and coolant was leaking everywhere. I was stranded on the highway until fire and rescue helped pull the car off the main road onto a side road. Called the Tow truck who took my car to a place in Ardmore, OK. Called Bobby’s Radiator and auto repair. Upon inspection, the mechanic stated that “the motor is locked up.”

NHTSA complaint #11546711 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Car knocks bad. Air has never worked well. Car had been stolen before. Insurance did not do anything. My insurance has gone up because of the security system scandal.

NHTSA complaint #11540505 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The car hood fire shield compartment has been making raddle noises. I have heard pieces falling into the engine several times. On 6/24/2023 I attempted to remove the fire shield and black hard pieces started to fall out. I immediately took it to Moritz Kia @ 8501 West Fwy, Fort Worth, TX 76116, (817) 560-6000. I spoke to the service person and was told "Don't worry about it, it is just the fire shield falling apart" I told him what about the engine compartment and was told that the engine is protected. This is not normal and I don't know what it is. It is coming from under the car hood falling into the engine compartment and there is still a lot more raddling under the hood when driving and falling out. I have provided pictures. I use this car to drive my wife to her chemo treatments. Please advise. Thank you for your time and effort.

NHTSA complaint #11528716 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

ABS AND BRAKE LIGHTS ENGINE SECURITY CAR LOCK

NHTSA complaint #11526860 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

ABS light and traction light

NHTSA complaint #11521523 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

2014 KIA SOUL. CONSUMER WRITES IN REGARD TO DEFECTS IN VEHICLE. THE CONSUMER STATED THE VEHICLE WAS HAVING ENGINE PROBLEMS THAT APPEAR TO BE RELATED TO, AND COVERED, BY ONE OR MORE RECALLS THAT APPLY TO THE KIA SOUL VEHICLE.

NHTSA complaint #11519403 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Catalytic Converter malfunction and it was check by my mechanic at Hillebrand Automotive. It causes my 2014 Kia Soul to stop running in the middle of the highway. There were no warning lights, massages or any other symptoms of the problem prior to the failure. This happened 3 months ago. On January 21, 2023. It's still down because i can't afford to have it fix.

NHTSA complaint #11519239 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

My check engine light came on and took it to Coastal Kia. Was told the catalytic converter needed to be replaced. After checking it’s not on the recall list but why are some on recall and not others. It started with the light at 127,000 miles. At first it would only stay on for a few days and then go off. Now it stays on all the time. I’m going to have it replaced but trying to find out why only some of the 2014 Souls are under recall

NHTSA complaint #11518143 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Took my car in the dealership 3 months ago before I hit my 100K mark. The engine sounded like a Cummons diesel and the engine light kept going on and off. They did an oil change and kept my car for 3 days and were unable to diagnose the problem. I made sure the problem was documented by the dealer. Recently it started to sound the same and the light kept going on and off and I couldn't get into the dealership on my day off. So I went to a Jiffy Lube even though I still had some mileage before it was due. The guy there was very concerned and said my car was burning oil quite badly and there was an issue with the timing chain causing it and my car was at risk of seizing up. He recommended getting to the dealer as soon as possible. I took time from work the next day and fortunately the engine light was still on and they apparently diagnosed the problem without telling anything more than to expect a call from the manufacturer. That was on January 10th. It is now the 15th and I have not heard anything. I have never even been told when I take the car in for oil changes that I'm even low on oil and Jiffy Lube has been the only one to bring this to my attention. Prior to this the dealership has been the only one to do my oil changes and I was in one more time between when the problem started in February and now.

NHTSA complaint #11501914 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Whenever needing to accelerate sharply on highway or roadways a plume of white smoke is released from the engine manifold compartment area and creates a smoke screen surrounding and behind vehicle. Had numerous mechanics fix things on this, fuel injectors recently, Kia dealership states it needs a new engine but extended warranty would not cover the cost. Vehicle was sold to me and under financing through Westlake Financial and is lien holder, but vehicle is claimed by dealership to be unsafe to drive. Forced to purchase an additonal new vehicle and still paying and insurinance on this vehicle.

NHTSA complaint #11501019 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The engine is the system that is malfunctioned and yes it is available for inspection upon request. The vehicle accelerates at a slower pace than actual acceleration pressure put on pedal and then it lurches/jerks forward at a fast pace and then slows down and repeats that process over and over. Yes the problem has been confirmed. It has been inspected by the dealership. Yes the warning lamps that often illuminate are the check engine light and the oil light. They first appeared to my knowledge on 01/2020. I have been told numerous times by the Kia dealership where I get the vehicle serviced as well as Kia America Inc. Corporate Headquarters, that the engine has a malfunction and needs to be replaced. I attempted to have this problem fixed and I have missed work and spent thousands of dollars for this vehicle to work correctly.

NHTSA complaint #11497288 — an unverified report by a vehicle owner.