14 of the 29 complaints about the 2009 Lexus ES are about the airbag system — 48% of everything reported for this model year. Half of the failures with a mileage on record happened before 93,500 miles.
14
Complaints
2
Crashes
0
Fires
1
Injuries
Filed with NHTSA, in their own words.
AIR BAGS
HAD CAR ACCIDENT JUNE 14,2019. HIT BY ANOTHER CAR. AIR BAGS DID NOT INFLATE
NHTSA complaint #11223187 — an unverified report by a vehicle owner.
AIR BAGS
TAKAT RECALL: HAD CAR ACCIDENT . HIT BY ANOTHER CAR WHILE TURNING; RAN OVER STREET SIGN AND HIT IRON FENCE INFRONT OF APARTMENT BUILDING. AIR BAGS DID NOT INFLATE. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'
NHTSA complaint #11228232 — an unverified report by a vehicle owner.
AIR BAGS
I CALLED LEXUS OF ROCKVILLE CENTER LI NY TODAY REGARDING "URGENT SAFETY RECALL" NOTICE I RECEIVED. SADLY LEXUS DEALER TOLD ME THAT THE PARTS ARE ON BACKORDER UNTIL END OF MARCH... CAN'T EVEN MAKE APPOINTMENT TO HAVE LEXUS FIX THE PROBLEM "TAKATA FRONT PASSENGER AIRBAG INFLATORS" FOR AN URGENT SAFETY RECALL - I HAVE HAD NO VEHICLE PROBLEMS YET...
NHTSA complaint #11079129 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL THE MANUFACTURER/DEALER HAS YET TO REPAIR/REPLACE THE FAULTY AIRBAGS. I HAVE BEEN IN A 'LOANER' VEHICLE FOR 10 MONTHS.
NHTSA complaint #11055730 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL
NHTSA complaint #11035344 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL I HAVE CONTACTED LEXUS DEALER AT 700 SERRAMONTE BLVD, COLMA CA 94014 SEVERAL TIMES REGARDING PASSENGER AIR BAG OF MY CAR BUT I AM BEING IGNORED AND ADVISED TO KEEP DRIVING AS IT IS. I AM WORRIED ABOUT MY FAMILY'S SAFETY BECAUSE IT IS OUR FAMILY CAR AND THEY TRAVEL WITH ME ALL THE TIMES.
NHTSA complaint #10986070 — an unverified report by a vehicle owner.
AIR BAGS
[XXX] LEXUS FAILED TO ACCOMMODATE WITH A LOANER VEHICLE AND JUST KEEPS TELLING ME "JUST BE PATIENT" EVERY TIME I CALL THEM TO DISCUSS MY VEHICLE AND THAT IT IS VERY DANGEROUS TO DRIVE. MY VEHICLE HAS BEEN IN THE GARAGE "NOT DRIVEN ALL THAT TIME" FOR OVER FOUR YEARS SINCE ME AND MY HUSBAND ARE FEARFUL FOR SAFETY OF OUR LIVES. THE DEALER HAS NOT ACCOMMODATED WITH ANY RECOURSE AND JUST SENDS LETTERS WITH BOLD RED PRINT THAT I AM CONSIDERED "ZONE B" AND WHEN I LOOK UP MY VIN IT SAYS "REMEDY SUSPENDED". INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10981180 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL
NHTSA complaint #10945249 — an unverified report by a vehicle owner.
AIR BAGS
LEXUS SENT A RECALL NOTICE ON MAY 23, 2016, ADVISING US NOT TO USE THE PASSENGER SIDE SEAT DUE TO THE POTENTIAL DANGER FROM EXPLODING SHRAPNEL FROM THE TAKATA AIRBAG. IT IS NOW JANUARY 17, 2017, A FULL 8 MONTHS OF NOT BEING ABLE TO USE THE VEHICLE AS DESIGNED, WITH ABSOLUTELY NO INFORMATION PROVIDED, NO REPAIRS AND NO TARGET DATE FOR A FIX, WE ARE EFFECTIVELY UNABLE TO USE OF THE VEHICLE. REQUESTS FOR A LOANER VEHICLE AT SEVERAL DEALERS HAS BEEN DENIED, WITH ADVICE TO CONTACT THE MANUFACTURER, WHO THEN ADVISED US TO CALL DEALERS. THIS IS UNCONSCIONABLE BEHAVIOR AND IS POTENTIALLY WORSE THAN THE VOLKSWAGON DEBACLE. THE VALUE OF THE VEHICLE HAS ESSENTIALLY DISAPPEARED AND IT CANNOT BE USED FOR BUSINESS OR PERSONAL FAMILY USE. TOYOTA MUST BE HELD LIABLE AND EITHER COMPENSATE OWNERS, PROVIDE A LOANER VEHICLE FOR THE DURATION OR PAY FOR RENTAL VEHICLES, PLUS A SUBSTANTIAL FINE FOR THE EXTREMELY EXCESSIVE DELAY.
NHTSA complaint #10944234 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL - SINCE THE RECALL NOTICE ADVISES NOT TO OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT I HAVE NOT USED THE PASSENGER SEAT SINCE I RECEIVED THE NOTICE OF RECALL. I DON'T UNDERSTAND WHY IT IS TAKING SO LONG TO GET A FIX. MY LEXUS DEALER TOLD ME IT WOULD PROBABLY BE OKAY TO USE THE PASSENGER SEAT SINCE IT WAS UNLIKELY THAT I WOULD HAVE A HEAD ON COLLISION THAT WOULD CAUSE THE BAG TO GO OFF. UNBELIEVABLE!! WE'VE ENDED UP WITH FOUR FIFTHS OF A CAR SINCE I HAVE TO RIDE IN THE BACK SEAT WHENEVER WE USE THE CAR.
NHTSA complaint #10934360 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL LEXUS DOES NOT FEEL THE URGENCY OF DEVELOPING A RESPONSE TO THIS DEADLY SITUATION THEIR RESPONSE SEEMS TO BE THAT IT IS TAKATA'S PROBLEM WHAT CAN BE DONE TO MAKE MY CAR SAFE TO CARRY A PASSENGER?
NHTSA complaint #10929579 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL
NHTSA complaint #10919961 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL. LEXUS DOES NOT HAVE A REMEDY YET. UNTIL THEY DO I CAN NOT GET A STRAIGHT ANSWER TO MY QUESTION. IS THE AIR BAG ON IF NO ONE IS SITTING IN THE FRONT PASSENGER SEAT? PLEASE GIVE ME THE ANSWER. THANK YOU
NHTSA complaint #10891556 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL. WE RECEIVED A RECALL NOTICE VIA MAIL LAST WEEK REGARDING THE PASSENGER SIDE AIRBAG. NHTSA RECALL NO. 16V-340. IN THE "IMPORTANT UPDATE" INCLUDED WITH THE RECALL NOTICE WERE SEVERAL QUESTIONS AND ANSWERS. QUESTION 8 "MY VEHICLE IS INVOLVED IN THIS SAFETY RECALL BUT THE REMEDY IS NOT YET AVAILABLE. WILL LEXUS PROVIDE A LONER VEHICLE UNTIL THE REMEDY IS AVAILABLE". THE ANSWER PROVIDES THAT "[T]O MINIMIZE RISK, LEXUS RECOMMENDS THAT NO PASSENGERS SIT IN THE FRONT PASSENGER SEAT. IF THIS RECOMMENDATION IS NOT FEASIBLE FOR THE CUSTOMER'S PERSONAL OR BUSINESS NEEDS, ALTERNATIVE TRANSPORTATION MADE BE MADE AVAILABLE." SINCE RECEIVING THE RECALL NOTICE, I HAVE COMMUNICATED WITH OUR LOCAL DEALER, HERRIN-GEAR LEXUS TO ADVISE THAT THIS RECOMMENDATION IS NOT FEASIBLE AND FOR ALTERNATE TRANSPORTATION. THE DEALER REFERRED ME TO THE MANUFACTURER. THE TELEPHONE NUMBER PROVIDED FOR THE MANUFACTURER IS NOT BEING ANSWERED AND ALL OTHER MEANS ATTEMPTED TO COMMUNICATE IN THIS REGARD HAVE NOT BEEN SUCCESSFUL. REQUEST IS MADE FOR ASSISTANCE COMMUNICATING WITH THE MANUFACTURER AND THAT YOUR AGENCY REQUIRE THAT THE RECALL OCCUR IMMEDIATELY AND WITHOUT DELAY OR ALTERNATIVELY THAT THE MANUFACTURER BE COMPELLED TO PROVIDE ALTERNATE TRANSPORTATION.
NHTSA complaint #10885881 — an unverified report by a vehicle owner.