Owners have filed 147 complaints
about the 2003 Lexus ES300 with NHTSA between 2002 and 2019.
The largest single group is the acceleration & cruise control.
Across this model's run it ranks 2 of 11 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 100
Against the median year of the Lexus ES300. 50 means typical for this
model; 100 means roughly double.
Severity — 100
52.4% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 89
52% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
1413.3%
1,000 – 9,999 miles
2019.0%
10,000 – 24,999 miles
1413.3%
25,000 – 49,999 miles
2120.0%
50,000 – 74,999 miles
87.6%
75,000 – 99,999 miles
1312.4%
100,000 – 149,999 miles
109.5%
150,000+ miles
54.8%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
These stars come from the pre-2011 crash test programme. NHTSA
rebuilt the programme for the 2011 model year and states that
ratings either side of that change are not comparable — so do
not read these against a 2011-or-newer car's stars.
Frontal crash test
Side barrier crash test
Photographs taken by NHTSA during its own New Car Assessment Program crash
tests of this model year. Public domain.
Configuration
Overall
Front
Side
Rollover
2003 Lexus ES300 4-DR. w/SAB
—
—
—
—
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Nov 2002peak 14Jun 2019
NHTSA investigations into the 2003 Lexus ES300
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
DP09001Opened 8 Apr 2009Closed 29 Oct 2009VEHICLE SPEED CONTROL
UNWANTED AND UNINTENDED ACCELERATION
THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED DP09-001 ON APRIL 8, 2009, TO EVALUATE A DEFECT PETITION REQUESTING ADDITIONAL INVESTIGATION OF POTENTIAL THROTTLE CONTROL SYSTEM DEFECTS UNRELATED TO FLOOR MAT INTERFERENCE WITH ACCELERATOR PEDALS IN MODEL YEAR (MY) 2007 LEXUS ES 350 VEHICLES.THE PETITIONER REFERENCED AN EARLIER ODI INVESTIGATION CONCERNING FLOOR MAT INTERFERENCE WITH ACCELERATOR PEDAL RETURN (PE07-016/EA07-010), WHICH HE STATED WAS TOO NARROW IN SCOPE AS IT DID NOT INCLUDE ALL INCIDENTS OF UNWANTED ACCELERATION AND CONSIDER ALL POTENTIAL CAUSES OF VEHICLE SPEED CONTROL CONCERN...
DP05002Opened 5 Aug 2005Closed 5 Jan 2006VEHICLE SPEED CONTROL
VEHICLE SPEED CONTROL
IN A LETTER DATED JULY 8, 2005, AND AFTER EXPERIENCING TWO INCIDENTS (AND ONE CRASH) WHERE HE ALLEGES HIS MODEL YEAR (MY) 2002 CAMRY ACCELERATED WITHOUT DRIVER INPUT, MR. JORDAN ZIPRIN PETITIONED THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION?S (NHTSA) OFFICE OF DEFECTS INVESTIGATION (ODI) TO COMMENCE A PROCEEDING TO DETERMINE THE EXISTENCE OF A DEFECT WITHIN THE ETC SYSTEM IN MY 2002 TO 2005 TOYOTA AND LEXUS VEHICLES, OR TO REOPEN A PRIOR INVESTIGATION PRELIMINARY EVALUATION (PE) 04-021.IN A LETTER DATED AUGUST 18, 2005, MR. ZIPRIN AMENDED HIS PETITION TO INCLUDE ALLEGATIONS OF INTERRELAT...
PE04021Opened 3 Mar 2004Closed 22 Jul 2004VEHICLE SPEED CONTROL
THROTTLE CONTROL SYSTEM
THE LEXUS MODELS WERE THE SUBJECT OF DEFECT PETITION (DP) 04-003.TWELVE ODI COMPLAINTS ARE DUPLICATIVE TO TOYOTA REPORTS, INCLUDING THE TWO MINOR CRASHES.THE V6 EQUIPPED SOLARA MODELS HAVE BEEN EXCLUDED BECAUSE THEY DO NOT CONTAIN THE SUBJECT THROTTLE CONTROL SYSTEM.TOYOTA INTRODUCED ELECTRONIC THROTTLE CONTROL (ETC) ON THE SUBJECT VEHICLES BEGINNING IN MODEL YEAR (MY) 2002.ODI OPENED THE INVESTIGATION TO DETERMINE IF THE SYSTEM COULD BE THE CAUSE OF COMPLAINTS ALLEGING THE ENGINE SPEED INCREASED, OR FAILED TO DECREASE, (FOR A SHORT DURATION) WHEN THE ACCELERATOR PEDAL WAS NOT DEPRESSED (THE A...
DP04003Opened 17 Feb 2004Closed 5 Mar 2004VEHICLE SPEED CONTROL
THROTTLE CONTROL SYSTEM
THE POPULATION NUMBER NOTED ABOVE IS ESTIMATED.IN THE JANUARY 15TH, 2004 PETITION REQUEST LETTER TO THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA), THE PETITIONER IDENTIFIED 37 VOQ COMPLAINTS AS RELATED TO VEHICLE SPEED CONTROL ISSUES SIMILAR TO THOSE THE PETITIONER ALLEGEDLY EXPERIENCED IN THEIR OWN VEHICLE ON MULTIPLE OCCASIONS (AS DESCRIBED IN THE PETITION REQUEST LETTER).DURING IT'S CONSIDERATION OF THE REQUEST, THE OFFICE OF DEFECTS INVESTIGATION (ODI) REVIEWED THE 37 COMPLAINTS AND CONCLUDED THAT 34 OF THE COMPLAINTS DID NOT INVOLVE A THROTTLE CONTROL ISSUE AS DESCRIBED AND A...
Complaints that involved harm
Reports where the owner recorded a crash, a fire, an injury or a death.
at 90,284 milesHuntington Beach, CAFire
ENGINE
SIR/MADAM, I AM TRYING TO HELP MY FRIENDS (XXXX) AND (XXXXX), LONG TIME RESIDENTS OF HUNTINGTON BEACH AND A VERY SWEET COUPLE. PEGGY WAS DRIVING HER HUSBAND TO A DOCTOR'S APPOINTMENT AND DUE TO A FAULT IN THE ENGINE (THERE IS A RECALL AND THEY WERE NOT INFORMED), THE ENGINE CAUGHT ON FIRE. IF IT HADN'T BEEN FOR THE DRIVER BEHIND THEM WHO RAN TO THEM AND GOT THEM QUICKLY OUT OF THE CAR AND WALKED THEM TO SAFETY, THE OUTCOME WOULD HAVE BEEN VERY BLEAK. THEY ARE AN ELDERLY COUPLE AND THE HUSBAND, (XXXXX), HAS GREAT DIFFICULTY WALKING AND THE CAR BURNED VERY QUICKLY. THEY, THANK GOD, MADE IT TO SAFETY IN TIME ONLY TO WATCH THEIR CAR BURN. THEY INFORMED TOYOTA AND SINCE THEY ARE ON FIXED INCOME ASKED TOYOTA FOR HELP WITH THE PURCHASE OF ANOTHER USED RELIABLE CAR (THE LEXUS THEY WERE DRIVING WAS 15 YEARS OLD BUT IN GOOD CONDITION AND MORE THAN ENOUGH CAR FOR THEIR TRIPS TO LOCAL STORES OR DOCTOR APPOINTMENTS. SURPRISINGLY, TOYOTA ONLY RESPONDED WITH ONE LETTER FROM CUSTOMER SERVICE. (XXXX)'S FOLLOW UP CALLS AND LETTERS TO CUSTOMER SERVICE, ECO MARK TEMPLIN WERE NEVER ACKNOWLEDGED OR ANSWERED. PLEASE HELP THIS COUPLE BELIEVE IN HUMANITY AGAIN. TOYOTA IS A REPUTABLE COMPANY AND TO HAVE SOMETHING LIKE THIS HAPPEN WITHOUT SO MUCH AS A PHONE CALL FROM THE COMPANY IS SURPRISING TO ALL THAT KNOW OF THIS CASE. I AM ATTACHING ALL THE EVIDENCE: PICTURES, COPIES OF LETTERS FOR YOUR REFERENCE. PLEASE PROVIDE CASE NUMBER. THANK YOU SO MUCH FOR YOUR HELP. (XXXXX) FOR (XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11223156 — an unverified report by a vehicle owner.
at 110,000 milesHuntington Beach, CAFire
ENGINE
TL* THE CONTACT OWNS A 2003 LEXUS ES300. THE CONTACT STATED WHILE DRIVING 15 MPH, WHEN SHE SAW SMOKE AND FIRE IGNITING FROM THE HOOD. THE CONTACT STATED THE ENGINE FAILED AND TURNED OFF IN THE MIDDLE OF THE ROAD. THE CONTACT STATED NO INJURIES WERE SUSTAINED. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE, BUT NO REPORT WAS FILED. THE POLICE WAS CALLED TO THE SCENE BUT NO REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO IMPOUND LOT. THE CONTACT CALLED LOCAL DEALER LEXUS USA LOCATED AT 6565 HEADQUARTERS DR, PLANO, TX 75024, (800) 255-3987, AND WHERE NOTIFIED OF FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 110,000. *AS
NHTSA complaint #11222432 — an unverified report by a vehicle owner.
at 156,000 milesGarden Grove, CAFire
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
TL* THE CONTACT OWNS A 2003 LEXUS ES300. WHILE DRIVING AT AN UNKNOWN SPEED, SMOKE WAS NOTICED COMING FROM THE ENGINE COMPARTMENT. THE CONTACT MANAGED TO PULL THE VEHICLE OVER AS IT WAS STALLING. THE CONTACT EXITED THE VEHICLE, LIFTED THE HOOD, AND NOTICED FLAMES COMING FROM THE BATTERY. THE CONTACT CALLED THE FIRE DEPARTMENT WHO EXTINGUISHED THE FIRE. THE CONTACT MENTIONED THAT THE FIRE DEPARTMENT CUT THE BATTERY CORD AND INFORMED THE CONTACT THAT THE VEHICLE WAS UNSAFE TO DRIVE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 156,000.
NHTSA complaint #11088394 — an unverified report by a vehicle owner.
at 156,000 milesGarden Grove, CAFire
ENGINE
TL* THE CONTACT OWNS A 2003 LEXUS ES300. WHILE DRIVING AT AN UNKNOWN SPEED, SMOKE WAS NOTICED COMING FROM THE ENGINE COMPARTMENT. THE CONTACT MANAGED TO PULL THE VEHICLE OVER AS IT WAS STALLING. THE CONTACT EXITED THE VEHICLE, LIFTED THE HOOD, AND NOTICED FLAMES COMING FROM THE BATTERY. THE CONTACT CALLED THE FIRE DEPARTMENT WHO EXTINGUISHED THE FIRE. THE CONTACT MENTIONED THAT THE FIRE DEPARTMENT CUT THE BATTERY CORD AND INFORMED THE CONTACT THAT THE VEHICLE WAS UNSAFE TO DRIVE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 156,000.
NHTSA complaint #11088394 — an unverified report by a vehicle owner.
at 89,800 milesNorth Hollywood, CACrash
VEHICLE SPEED CONTROL
I WAS PULLING OUT OF THE GARAGE SLOWLY TO PAUSE ON THE DRIVEWAY TO CLOSE THE GARAGE DOOR AND WHEN I STEP ON THE GAS IN REVERSE THE CAR FLEW OUT OF THE GARAGE AND I COULDN'T STOP IT WITH THE BRAKES. THERE WAS A SMALL ROOFING ACROSS THE STREET WHICH STOPPED THE CAR. NO ONE WAS NEARBY SO NO ONE WAS HURT. THE ACCELERATOR SEEMED STUCK FOR THIS INCIDENT TO HAPPEN. HOWEVER, LEXUS HAD AN INSPECTOR CHECK THE CAR AND DIDN'T FIND ANYTHING WRONG THAT SHOWED ON THE COMPUTER SO THEY WON'T TAKE RESPONSIBILITY FOR THIS OCCURRENCE AND THEY CLOSED THE CASE. I TRIED TO SPEAK TO SOMEONE TO SEND THIS TO ARBITRATION BUT NO ONE WOULD SPEAK TO ME. CASE CLOSED. THIS WAS A VERY FRIGHTENING EXPERIENCE WITH NO CONTROL IN THE CAR.
NHTSA complaint #10713854 — an unverified report by a vehicle owner.
at 140,000 milesMarlboro, NJCrash1 injured
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2003 LEXUS ES300. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE BRAKE PEDAL WAS APPLIED AND THE VEHICLE INCREASED ACCELERATION UNEXPECTEDLY. THE VEHICLE FAILED TO REDUCE SPEED AND CRASHED INTO ANOTHER VEHICLE AND A FENCE. THE CONTACT SUFFERED FROM A FRACTURED RIGHT ARM AND SUSTAINED BRUISES TO THE BODY. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS DESTROYED AND TOWED TO A SALVAGE FACILITY. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 140,000. THE VIN WAS UNAVAILABLE.
NHTSA complaint #10597946 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 90,284 milesHuntington Beach, CAFire
ENGINE
SIR/MADAM, I AM TRYING TO HELP MY FRIENDS (XXXX) AND (XXXXX), LONG TIME RESIDENTS OF HUNTINGTON BEACH AND A VERY SWEET COUPLE. PEGGY WAS DRIVING HER HUSBAND TO A DOCTOR'S APPOINTMENT AND DUE TO A FAULT IN THE ENGINE (THERE IS A RECALL AND THEY WERE NOT INFORMED), THE ENGINE CAUGHT ON FIRE. IF IT HADN'T BEEN FOR THE DRIVER BEHIND THEM WHO RAN TO THEM AND GOT THEM QUICKLY OUT OF THE CAR AND WALKED THEM TO SAFETY, THE OUTCOME WOULD HAVE BEEN VERY BLEAK. THEY ARE AN ELDERLY COUPLE AND THE HUSBAND, (XXXXX), HAS GREAT DIFFICULTY WALKING AND THE CAR BURNED VERY QUICKLY. THEY, THANK GOD, MADE IT TO SAFETY IN TIME ONLY TO WATCH THEIR CAR BURN. THEY INFORMED TOYOTA AND SINCE THEY ARE ON FIXED INCOME ASKED TOYOTA FOR HELP WITH THE PURCHASE OF ANOTHER USED RELIABLE CAR (THE LEXUS THEY WERE DRIVING WAS 15 YEARS OLD BUT IN GOOD CONDITION AND MORE THAN ENOUGH CAR FOR THEIR TRIPS TO LOCAL STORES OR DOCTOR APPOINTMENTS. SURPRISINGLY, TOYOTA ONLY RESPONDED WITH ONE LETTER FROM CUSTOMER SERVICE. (XXXX)'S FOLLOW UP CALLS AND LETTERS TO CUSTOMER SERVICE, ECO MARK TEMPLIN WERE NEVER ACKNOWLEDGED OR ANSWERED. PLEASE HELP THIS COUPLE BELIEVE IN HUMANITY AGAIN. TOYOTA IS A REPUTABLE COMPANY AND TO HAVE SOMETHING LIKE THIS HAPPEN WITHOUT SO MUCH AS A PHONE CALL FROM THE COMPANY IS SURPRISING TO ALL THAT KNOW OF THIS CASE. I AM ATTACHING ALL THE EVIDENCE: PICTURES, COPIES OF LETTERS FOR YOUR REFERENCE. PLEASE PROVIDE CASE NUMBER. THANK YOU SO MUCH FOR YOUR HELP. (XXXXX) FOR (XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11223156 — an unverified report by a vehicle owner.
at 110,000 milesHuntington Beach, CAFire
ENGINE
TL* THE CONTACT OWNS A 2003 LEXUS ES300. THE CONTACT STATED WHILE DRIVING 15 MPH, WHEN SHE SAW SMOKE AND FIRE IGNITING FROM THE HOOD. THE CONTACT STATED THE ENGINE FAILED AND TURNED OFF IN THE MIDDLE OF THE ROAD. THE CONTACT STATED NO INJURIES WERE SUSTAINED. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE, BUT NO REPORT WAS FILED. THE POLICE WAS CALLED TO THE SCENE BUT NO REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO IMPOUND LOT. THE CONTACT CALLED LOCAL DEALER LEXUS USA LOCATED AT 6565 HEADQUARTERS DR, PLANO, TX 75024, (800) 255-3987, AND WHERE NOTIFIED OF FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 110,000. *AS
NHTSA complaint #11222432 — an unverified report by a vehicle owner.
at 80,000 milesTemecula, CA
AIR BAGS
VIN: (XXXXXX) YEAR: 2003 MAKE: LEXUS MODEL: ES300 (XXXX) AIR/BAG BUSTING THRU DASH ( * NEED HELP ) (XXXX) YEAR: 2003 MAKE: LEXUS MODEL: ES300 AIRBAG IS BULGING -SEE PICTURES ELECTRICAL DRAIN ON THE BATTERY OFF AND ON SINCE. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11218107 — an unverified report by a vehicle owner.
at 80,000 milesTemecula, CA
ELECTRICAL SYSTEM
VIN: (XXXXXX) YEAR: 2003 MAKE: LEXUS MODEL: ES300 (XXXX) AIR/BAG BUSTING THRU DASH ( * NEED HELP ) (XXXX) YEAR: 2003 MAKE: LEXUS MODEL: ES300 AIRBAG IS BULGING -SEE PICTURES ELECTRICAL DRAIN ON THE BATTERY OFF AND ON SINCE. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11218107 — an unverified report by a vehicle owner.
at 97,000 milesTemecula, CA
AIR BAGS
(XXXX) AIR/BAG BUSTING THRU DASH ( * NEED HELP ) (XXXX) YEAR: 2003 MAKE: LEXUS MODEL: ES3 PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11208366 — an unverified report by a vehicle owner.
at 1 milesNorth Augusta, SC
ELECTRICAL SYSTEM
MY DRIVER HEADLIGHT KEEPS SHORTING OUT.I BOUGHT ANOTHER BULB AND SAME PROBLEM .
NHTSA complaint #11202717 — an unverified report by a vehicle owner.
at 156,000 milesGarden Grove, CAFire
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
TL* THE CONTACT OWNS A 2003 LEXUS ES300. WHILE DRIVING AT AN UNKNOWN SPEED, SMOKE WAS NOTICED COMING FROM THE ENGINE COMPARTMENT. THE CONTACT MANAGED TO PULL THE VEHICLE OVER AS IT WAS STALLING. THE CONTACT EXITED THE VEHICLE, LIFTED THE HOOD, AND NOTICED FLAMES COMING FROM THE BATTERY. THE CONTACT CALLED THE FIRE DEPARTMENT WHO EXTINGUISHED THE FIRE. THE CONTACT MENTIONED THAT THE FIRE DEPARTMENT CUT THE BATTERY CORD AND INFORMED THE CONTACT THAT THE VEHICLE WAS UNSAFE TO DRIVE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 156,000.
NHTSA complaint #11088394 — an unverified report by a vehicle owner.
at 156,000 milesGarden Grove, CAFire
ENGINE
TL* THE CONTACT OWNS A 2003 LEXUS ES300. WHILE DRIVING AT AN UNKNOWN SPEED, SMOKE WAS NOTICED COMING FROM THE ENGINE COMPARTMENT. THE CONTACT MANAGED TO PULL THE VEHICLE OVER AS IT WAS STALLING. THE CONTACT EXITED THE VEHICLE, LIFTED THE HOOD, AND NOTICED FLAMES COMING FROM THE BATTERY. THE CONTACT CALLED THE FIRE DEPARTMENT WHO EXTINGUISHED THE FIRE. THE CONTACT MENTIONED THAT THE FIRE DEPARTMENT CUT THE BATTERY CORD AND INFORMED THE CONTACT THAT THE VEHICLE WAS UNSAFE TO DRIVE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 156,000.
NHTSA complaint #11088394 — an unverified report by a vehicle owner.
at 30,000 milesSAN Diego, CA
VEHICLE SPEED CONTROL
SUDDEN ACCELERATION, IN MOTION IN REVERSE
NHTSA complaint #11065899 — an unverified report by a vehicle owner.
at 80,900 milesPittsfield, MA
UNKNOWN OR OTHER
UNWANTED ACCELERATION WHILE APPLYING THE BREAK WHILE SLOWING DOWN THE RPM GAUGE PINS ITSELF TO ABOUT 3000. THE CAR WILL NOT DOWN SHIFT UNTIL IT JOLTS FORWARD JUST A LITTLE AND THE YOU CAN FEEL THE LOWER GEARS ENGAGE. I BOUGHT IT AS A USED VEHICAL ABOUT 3 WEEKS AGO WITH 80,336 MILES . I SEE LOTS OF COMPLAINTS FOR THE SAME THING ON MANY OTHER VEHICALS OF THE SAME MAKE MODEL AND YEAR. I'M ASSUMING IT'S A BAD SPEED SENSOR . WHY IS THIS NOT A RECALL? THIS STARTED HAPPENING AFTER WE TOOK A RIDE ON THE HIGHWAY. AND IT ONLY APPEARS TO HAPPEN WHILE THE CAR IS IN MOTION. SOMETIMES THE CAR WILL NOT ACCELERATE WHEN THE ACCELERATOR IS APPLIED IT JUST MAKES THE RPMS REV UP, AND THESE DOESN'T GO ANY FASTER KIND OF THE SAME EFFECT YOU WOULD GET IF IT WAS IN NEUTRAL AND APPLIED THE ACCELERATOR.
NHTSA complaint #10893003 — an unverified report by a vehicle owner.
at 177,500 milesNorth Little Rock, AR
POWER TRAIN
I PURCHASED A USED 2003 LEXUS ES30FROM USED CAR DEALER. AFTER A COUPLE DAYS OF DRIVING IT I NOTICED IT WAS SHIFTING GEARS INNORMALLY. IT WOULD SURGE UP TO 4000RMP BEFORE SHIFTING TO 2ND GEAR AND AT ONE POINT WASN'T MOVING WHILE I HIT THE GAS THE ACCELERATION VERY FAST OUT OF NOWHERE. MY MOTHER ALSO HAD THIS SAME YEAR MAKE AND MODEL VEHICLE A FEW YEARS BACK AND IT HAD THE SAME PROBLEM BEFORE THE TRANSMISSION WENT OUT. I DID SOME RESEARCH ONLINE AND FOUND MANY OTHER LEXUS CUSTOMERS EXPERIENCED THE SAME PROBLEM. I FOUND A WEB SITE THAT CLAIMED THAT THERE WAS A TSB PUT OUT FOR THIS VEHICLE AND THAT THE LEXUS/TOYOTA DEALERSHIPS WOULD FIX THIS PROBLEM WITH AN UPGRADE. I WAS WONDERING IF THIS UPGRADE IS STILL AVAILABLE AND IF MY VEHICLE WOULD QUALIFY? AND IF SO HOW WOULD I GO ABOUT THIS PROCESS.
NHTSA complaint #10720988 — an unverified report by a vehicle owner.
at 177,500 milesNorth Little Rock, AR
VEHICLE SPEED CONTROL
I PURCHASED A USED 2003 LEXUS ES30FROM USED CAR DEALER. AFTER A COUPLE DAYS OF DRIVING IT I NOTICED IT WAS SHIFTING GEARS INNORMALLY. IT WOULD SURGE UP TO 4000RMP BEFORE SHIFTING TO 2ND GEAR AND AT ONE POINT WASN'T MOVING WHILE I HIT THE GAS THE ACCELERATION VERY FAST OUT OF NOWHERE. MY MOTHER ALSO HAD THIS SAME YEAR MAKE AND MODEL VEHICLE A FEW YEARS BACK AND IT HAD THE SAME PROBLEM BEFORE THE TRANSMISSION WENT OUT. I DID SOME RESEARCH ONLINE AND FOUND MANY OTHER LEXUS CUSTOMERS EXPERIENCED THE SAME PROBLEM. I FOUND A WEB SITE THAT CLAIMED THAT THERE WAS A TSB PUT OUT FOR THIS VEHICLE AND THAT THE LEXUS/TOYOTA DEALERSHIPS WOULD FIX THIS PROBLEM WITH AN UPGRADE. I WAS WONDERING IF THIS UPGRADE IS STILL AVAILABLE AND IF MY VEHICLE WOULD QUALIFY? AND IF SO HOW WOULD I GO ABOUT THIS PROCESS.
NHTSA complaint #10720988 — an unverified report by a vehicle owner.
at 89,800 milesNorth Hollywood, CACrash
VEHICLE SPEED CONTROL
I WAS PULLING OUT OF THE GARAGE SLOWLY TO PAUSE ON THE DRIVEWAY TO CLOSE THE GARAGE DOOR AND WHEN I STEP ON THE GAS IN REVERSE THE CAR FLEW OUT OF THE GARAGE AND I COULDN'T STOP IT WITH THE BRAKES. THERE WAS A SMALL ROOFING ACROSS THE STREET WHICH STOPPED THE CAR. NO ONE WAS NEARBY SO NO ONE WAS HURT. THE ACCELERATOR SEEMED STUCK FOR THIS INCIDENT TO HAPPEN. HOWEVER, LEXUS HAD AN INSPECTOR CHECK THE CAR AND DIDN'T FIND ANYTHING WRONG THAT SHOWED ON THE COMPUTER SO THEY WON'T TAKE RESPONSIBILITY FOR THIS OCCURRENCE AND THEY CLOSED THE CASE. I TRIED TO SPEAK TO SOMEONE TO SEND THIS TO ARBITRATION BUT NO ONE WOULD SPEAK TO ME. CASE CLOSED. THIS WAS A VERY FRIGHTENING EXPERIENCE WITH NO CONTROL IN THE CAR.
NHTSA complaint #10713854 — an unverified report by a vehicle owner.
at 97,000 milesAlexandria, VA
TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2003 LEXUS ES300. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT HEARD A BEEPING NOISE. THE FRONT END OF THE VEHICLE STARTED SHAKING AND THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE AN UNKNOWN CODE WAS CLEARED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 97,000. THE VIN WAS UNAVAILABLE.
NHTSA complaint #10704410 — an unverified report by a vehicle owner.
at 156,000 milesJacksonville, FL
VEHICLE SPEED CONTROL
MY CAR OVER THE LAST COUPLE OF YEARS STARTED EXPERIENCING ABNORMAL ACCELERATION . THERE WERE TIMES IT USES TO SURGE OR SOUND LIKE IT WAS RAMPING UP TO GO FAST, EVEN WITH MY FOOT ON THE BREAK, YOU COULD HEAR THE ACCELERATION TRYING TO RAMP UP LIKE IF MY FOOT WASN'T ON THE BREAK IT WOULD JUST TAKE OFF. THEN THE OPPOSITE STARTED TO HAPPEN. MY CAR IDLE WOULD JUST DROP AND BASICALLY WHEN I WOULD GO TO TAKE OFF FROM A STOP, THE CAR WOULD NOT ACCELERATE AT ALL. IT WAS INCONSISTENT SO SOMETIMES IT WOULD OVER ACCELERATE AND SOMETIMES UNDER. THERE WAS NO ACCIDENT, BUT I'VE HAD A FEW CLOSE CALLS AND SOME PEOPLE TO GET AGGRAVATED AT MY CAR.I TOOK IT TO THE PEP BOYS THEY THOUGHT IT NEEDED FLUSHED MAYBE INJECTION CLEANING LIKE ALL OTHER SCENARIOS I AM JUST NOW READING ABOUT. AFTER THAT, IT SEEMED TO WORK FOR A SHORT WHILE, BUT THEN THE ISSUE START OCCURRING AGAIN. I HAD MY SPARK PLUGS CHANGED AND NEW COILS , NEW AIR FLOW HOSE TO MAKE SURE THERE WAS NO APPARENT REASON FOR THE ISSUES. THE PROBLEM STILL EXIST SO I TOOK IT TO A LEXUS DEALERSHIP WHERE THEIR SUGGESTION IS THE PROBLEM IS IN THE THROTTLE BOTTLE. IT SEEMS TO BE A COMMON LINK WITH THE ACCELERATION ISSUE AND THE SAME SUGGESTIONS ARE MADE FROM THE MECHANICS TO FUEL INJECTION , TO SPARK PLUGS TO SEEMING LIKE TRANSMISSION ISSUE AND ITS THE THROTTLE BODY / PLEASE HAVE LEXUS FIX THESE ISSUES.. THEY ARE EXPENSIVE FOR THE OWNER TO HAVE TO GO THROUGH ALL THE TROUBLE SHOOTING AND RANGE OF . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10690117 — an unverified report by a vehicle owner.
at 140,000 milesMarlboro, NJCrash1 injured
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2003 LEXUS ES300. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE BRAKE PEDAL WAS APPLIED AND THE VEHICLE INCREASED ACCELERATION UNEXPECTEDLY. THE VEHICLE FAILED TO REDUCE SPEED AND CRASHED INTO ANOTHER VEHICLE AND A FENCE. THE CONTACT SUFFERED FROM A FRACTURED RIGHT ARM AND SUSTAINED BRUISES TO THE BODY. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS DESTROYED AND TOWED TO A SALVAGE FACILITY. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 140,000. THE VIN WAS UNAVAILABLE.
NHTSA complaint #10597946 — an unverified report by a vehicle owner.
at 86,541 milesWichita, KS
POWER TRAIN
I PURCHASED MY VEHICLE FROM CARMAX ABOUT 2.5 MONTHS AGO WITH AN EXTENDED WARRANTY. AFTER DRIVING MY VEHICLE DAILY BACK AND FORTH TO WORK, I NOTICED THE HESITATION WHILE COMING TO COMPLETE STOP OR A TRAFFIC LIGHT. THE RPM WOULD INCREASE WHILE THE TRANSMISSION WOULD HESITATE WHEN I PUSHED THE ACCELERATOR BETWEEN THE SPEEDS OF 10 - 35 MPH. AT FIRST SIGN, IT APPEARED THE TRANSMISSION WAS DEFECTED, SO I DECIDED TO TAKE IT TO CARMAX SERVICE CENTER. TWO DAYS LATER I RECEIVED MY 2003 LEXUS ES300 WITH A CLEAN SLATE (THE SERVICE TECHNICIANS INDICATED THE TRANSMISSION DID NOT INDICATED WEAR) AND I WAS TOLD TO BRING IT BACK IF I STILL HAD THE SAME PROBLEM. I AM TAKING MY VEHICLE TO THE SERVICE CENTER WITH MORE INFORMATION TOMORROW. LEXUS/TOYOTA NEEDS TO EITHER RECALL THESE VEHICLES TO FIX THIS ISSUE OR THEY WILL HAVE A MAJOR LAWSUITS FROM A LOT OF PEOPLE WITH A CLASS ACTION SUITE. THIS IS A VERY DANGEROUS SITUATION AND NEEDS TO BE ADDRESS FROM LEXUS/TOYOTA REPRESENTATIVES TO KEEP TOYOTA/LEXUS IN GOOD STANDINGS. AFTER READING OTHER COMPLAINTS, I AM REALLY NERVOUS ABOUT DRIVING MY VEHICLE AND I JUST PURCHASED IT.
NHTSA complaint #10552312 — an unverified report by a vehicle owner.
at 134,000 milesRandallstown, MD
ENGINE
AFTER THE VEHICLE HAS BEEN RUNNING FROM A LIGHT OR STOP THERE IS HESITATION WHEN TRYING TO ACCELERATE. I HAVE TAKEN THE VEHICLE TO THE LEXUS DEALER IN OWINGS MILLS,MD.SEVERAL TIMES.THE FIRST INSTANCE THEY SAID COULD NOT GET THE VEHICLE TO REPEAT IT. I WENT BACK COMPLAINING FOR THE SECOND TIME A WAS TOLD THAT IT COULD BE FUEL INJECTORS CLOGGED FOLLOWED BY ANOTHER LIST OF POTENTIAL SERVICE ITEMS FOR ABOUT $1000+ EXPENSE WHICH WE DENIEDIT SINCE WE HAVE ALWAYS MAINTAINED OUR CAR GOOD & ALWAYSUSE 93OR 89 OCTANE GAS WITH MAINTENANCE SERVICE AS RECOMMENDED. THIS IS MY WIFE'S CAR AND I AM ALWAYS WORRIED ABOUT A POTENTIAL ACCIDENT WITH THIS CAR.LATELY THIS HESITATION FREQUENCY HAS INCREASED FROM WHAT WE HEAR IS THAT WE ARE NOT ALONE AND SEEMS TO BE AN ONGOING PROBLEMS.
NHTSA complaint #10550509 — an unverified report by a vehicle owner.
at 57,000 milesPembroke Pines, FL
POWER TRAIN
WE HAVE EXPERIENCED ON SEVERAL OCCASSIONS THAT VEHICLE HESITATES WHEN TRYING TO ACCELERATE AT STOP SIGN OR WHEN INITIALY IN START TO DRIVE AT ABOUT 20-30 MILES PER HOUR AT TIMES FOR FEW SECONDS & AT TIMES IT RATTLES 3-4 TIMES. THIS CAR WAS PURCHASED AS CERTIFIED PRE-OWNED FROM LEXUS DEALER IN EXCELLENT CONDITION IN 2006 THAT CAME WITH EXTENDED WARRANTY UPTO 75000 MILES BUT THIS PROBLEM STARTED WITH SLIGHT & SMOOTH JERK ABOUT 3 YEARS BACK, TOOK IT TO DEALER AFTER NOTICED FOR FEW TIMES TO DIAGNOSIS. AT FIRST INSTANCE THEY COULD NOT FEEL IT SINCE IT WAS NOT CONSISTENT BUT WHEN AGAIN COMPLAINED FOR SECOND TIME WAS TOLD THAT IT COULD BE FUEL INJECTORS CLOGED FOLLOWED BY OTHER LIST OF POTENTIAL SERVICE ITEMS WE WERE TALKING ABOUT $1000+ EXPENSE WHICH WE DENIED IT SINCE WE HAVE ALWAYS MAINTAINED OUR CAR GOOD & ALWAYS USE 93 OR 89 OCTAINE GAS WITH MAINTENANCE SERVICE AS RECOMMENDED. THIS ONE IS MY WIFE'S VEHICLE & USED TO COMMUTE TO WORK MOSTLY ON EXPRESS WAY. WE DO HAVE COUPLE OTHER ISSUES WITH THIS CAR BUT NOT AS IMPORTANT. NOW, LATELY THIS HESITATION FREQUENCY HAVE INCREASED & FROM WHAT I HEAR IS THAT WE ARE NOT ALONE AND THIS SEEMS TO BE AN ONGOING ISSUE WITH SOME OTHER ES300 OWNERS AS WELL.
NHTSA complaint #10462547 — an unverified report by a vehicle owner.
at 57,000 milesPembroke Pines, FL
UNKNOWN OR OTHER
WE HAVE EXPERIENCED ON SEVERAL OCCASSIONS THAT VEHICLE HESITATES WHEN TRYING TO ACCELERATE AT STOP SIGN OR WHEN INITIALY IN START TO DRIVE AT ABOUT 20-30 MILES PER HOUR AT TIMES FOR FEW SECONDS & AT TIMES IT RATTLES 3-4 TIMES. THIS CAR WAS PURCHASED AS CERTIFIED PRE-OWNED FROM LEXUS DEALER IN EXCELLENT CONDITION IN 2006 THAT CAME WITH EXTENDED WARRANTY UPTO 75000 MILES BUT THIS PROBLEM STARTED WITH SLIGHT & SMOOTH JERK ABOUT 3 YEARS BACK, TOOK IT TO DEALER AFTER NOTICED FOR FEW TIMES TO DIAGNOSIS. AT FIRST INSTANCE THEY COULD NOT FEEL IT SINCE IT WAS NOT CONSISTENT BUT WHEN AGAIN COMPLAINED FOR SECOND TIME WAS TOLD THAT IT COULD BE FUEL INJECTORS CLOGED FOLLOWED BY OTHER LIST OF POTENTIAL SERVICE ITEMS WE WERE TALKING ABOUT $1000+ EXPENSE WHICH WE DENIED IT SINCE WE HAVE ALWAYS MAINTAINED OUR CAR GOOD & ALWAYS USE 93 OR 89 OCTAINE GAS WITH MAINTENANCE SERVICE AS RECOMMENDED. THIS ONE IS MY WIFE'S VEHICLE & USED TO COMMUTE TO WORK MOSTLY ON EXPRESS WAY. WE DO HAVE COUPLE OTHER ISSUES WITH THIS CAR BUT NOT AS IMPORTANT. NOW, LATELY THIS HESITATION FREQUENCY HAVE INCREASED & FROM WHAT I HEAR IS THAT WE ARE NOT ALONE AND THIS SEEMS TO BE AN ONGOING ISSUE WITH SOME OTHER ES300 OWNERS AS WELL.
NHTSA complaint #10462547 — an unverified report by a vehicle owner.
at 57,000 milesPembroke Pines, FL
ENGINE
WE HAVE EXPERIENCED ON SEVERAL OCCASSIONS THAT VEHICLE HESITATES WHEN TRYING TO ACCELERATE AT STOP SIGN OR WHEN INITIALY IN START TO DRIVE AT ABOUT 20-30 MILES PER HOUR AT TIMES FOR FEW SECONDS & AT TIMES IT RATTLES 3-4 TIMES. THIS CAR WAS PURCHASED AS CERTIFIED PRE-OWNED FROM LEXUS DEALER IN EXCELLENT CONDITION IN 2006 THAT CAME WITH EXTENDED WARRANTY UPTO 75000 MILES BUT THIS PROBLEM STARTED WITH SLIGHT & SMOOTH JERK ABOUT 3 YEARS BACK, TOOK IT TO DEALER AFTER NOTICED FOR FEW TIMES TO DIAGNOSIS. AT FIRST INSTANCE THEY COULD NOT FEEL IT SINCE IT WAS NOT CONSISTENT BUT WHEN AGAIN COMPLAINED FOR SECOND TIME WAS TOLD THAT IT COULD BE FUEL INJECTORS CLOGED FOLLOWED BY OTHER LIST OF POTENTIAL SERVICE ITEMS WE WERE TALKING ABOUT $1000+ EXPENSE WHICH WE DENIED IT SINCE WE HAVE ALWAYS MAINTAINED OUR CAR GOOD & ALWAYS USE 93 OR 89 OCTAINE GAS WITH MAINTENANCE SERVICE AS RECOMMENDED. THIS ONE IS MY WIFE'S VEHICLE & USED TO COMMUTE TO WORK MOSTLY ON EXPRESS WAY. WE DO HAVE COUPLE OTHER ISSUES WITH THIS CAR BUT NOT AS IMPORTANT. NOW, LATELY THIS HESITATION FREQUENCY HAVE INCREASED & FROM WHAT I HEAR IS THAT WE ARE NOT ALONE AND THIS SEEMS TO BE AN ONGOING ISSUE WITH SOME OTHER ES300 OWNERS AS WELL.
NHTSA complaint #10462547 — an unverified report by a vehicle owner.
Raleigh, NCCrash3 injured
VEHICLE SPEED CONTROL
ON 9/4/2011 AT APPROX. 1: 41 PM, I WAS PULLING MY 2003 LEXUS ES300 (WITH MY FOOT ON THE BRAKE) INTO A SHOPPING CENTER PARKING SPACE WHEN IT SUDDENLY SURGED, THEN ACCELERATED OVER THE CURB AND ONTO A SIDEWALK WHERE PEOPLE WERE DINING AT TABLES. AS THE CAR ACCELERATED OVER THE CURB, I PUSHED HARDER ON THE BRAKE AND TRIED TO STEER THE CAR AWAY FROM THE DINERS. AS THE LEXUS GOES OVER THE CURB AND ONTO THE SIDEWALK, THE CAR CONTINUED TO ACCELERATE LIKE IT WAS BEING PULLED, AND THE DRIVER'S SIDE BUMPER HIT A TABLE OF DINERS. THREE PEOPLE ARE INJURED; ONE WITH COMPOUND FRACTURE. THE CAR CONTINUED TO ACCELERATE AS I CONTINUED TO PUSH ON THE BRAKE, TRYING TO WILL THIS CAR TO STOP. IT HIT TABLES AND CHAIRS AS PEOPLE JUMPED OUT OF THE WAY OF THIS RUNAWAY CAR! THE CAR DEFLECTED OFF A BUILDING AND CAME TO A STOP ON THE SIDEWALK. MY FOOT WAS STILL ON THE BRAKE. TIRE MARKS FROM THE BRAKING WERE VISIBLE ON THE CURB AND SIDEWALK AS LOCAL NEWS STATIONS RECORDED AND AIRED. AIRBAGS DID NOT DEPLOY. THE WEATHER AND VISIBILITY WERE CLEAR. AROUND 10/4/2011, ONE MONTH AFTER THE WRECK, A TOYOTA INVESTIGATOR INSPECTED THE CAR'S ACCELERATOR PEDAL AND FOUND IT "OPERATED SMOOTHLY AND RETURNED TO ITS IDLE POSITION WITHOUTANY BINDING OR STICKING...[IT WAS] CORRECTLY ALIGNED...NO DAMAGE OBSERVED. THE ELECTRICAL CONNECTOR WAS IN PLACE AND SECURE....A DIAGNOSTIC SYSTEM CHECK SHOWED THAT THERE WERE NO TROUBLE CODES RELATING TO THE OPERATION OF THE VEHICLE." BUT MY FOOT WAS ON THE BRAKE. AS OF 3/12/2012: PROPERTY DAMAGE: $20,000. LEXUS BODY DAMAGE:$9000. PERSONAL INJURIES: ONE SETTLED, ONE COUNTERED, ONE TALKING WITH A PERSONAL INJURY LAWYER. I NO LONGER OWN THE CAR. I WAS TERRIFIED TO DRIVE IT.
NHTSA complaint #10451568 — an unverified report by a vehicle owner.
at 40,000 milesSavage, MN
POWER TRAIN:AUTOMATIC TRANSMISSION
2003 ES 300 - TRANSMISSION ISSUES: I HAVE BEEN EXPERIENCING HESITATION UPON ACCELERATION ALMOST EVERY TIME, ALONG WITH HARD SHIFTING 50% OF THE TIME. THE ACCELERATION HESITATION CAN BE SCARY IF I'M TRYING TO ENTER THE HIGHWAY, OR TURNING LEFT. THE HARD SHIFTING FEELS LIKE I GOT HIT FROM BEHIND. BOTH PROBLEMS HAVE BEEN GOING ONGOING FOR YEARS AND LEXUS DEALER HAS NEVER BEEN ANY HELP. I READ MANY OF THE ONLINE FORUMS AND FOUND THAT BOTH OF THESE PROBLEMS ARE VERY COMMON AS ARE THEIR RESULTS FOR GETTING THESE ISSUES FIXED - NOT MUCH LUCK FROM THE DEALER - "IT WORKS AS IT IS DESIGNED". REALLY? LEXUS NEEDS TO STAND BEHIND THEIR PRODUCT. I CAN'T BELIEVE HOW MANY COMPLAINTS I HAVE READ (100S) AND THEIR HASN'T BEEN A RECALL. HOW DOES A CONSUMER GO ABOUT PUSHING FOR A RECALL, OR CLASS ACTION OR WILL THE LEMON LAW WORK?
NHTSA complaint #10437715 — an unverified report by a vehicle owner.
at 40,000 milesSavage, MN
AIR BAGS
2003 ES 300 - AIR BAG SENSOR ISSUES: THIS ISSUE IS ONGOING AS OF NOV 2011 AND STARTED BACK IN 2005. WHY DOESN'T LEXUS OFFER A WAY FOR CONSUMERS TO FIX ERROR CODES ON THEIR OWN VEHICLES? I KNOW WHAT MY ERROR CODE IS - B1186 - THOUGH, LEXUS WOULDN'T TELL ME THIS. I HAD TO FIND OUT BY DOING MY OWN DIAGNOSTIC TESTING. DEPENDING ON WHO I SPOKE WITH, THEY TOLD ME DIFFERENT THINGS FROM NEEDING A DRIVER SENSOR REPLACED, TO THE PASSENGER SENSOR, TO THE CENTER SENSOR, TO THE DRIVER AIRBAG, TO NEEDING ALL OF IT REPLACED. EACH PERSON I SPOKE WITH WAS EXTREMELY RELUCTANT TO PROVIDE ME WITH ANY INFORMATION ABOUT THE PROBLEM AND SAID THAT I NEEDED TO BRING THE VEHICLE BACK FOR THEM TO FIX. THE FIRST TIME I TOOK IT IN, THEY SAID IT WOULD COST ABOUT $700 (2008). LAST MONTH, THEY SAID IT COULD BE ANYWHERE FROM $1500-$3500. I HAVE DONE MY SHARE OF RESEARCH, READING ALL I CAN ONLINE, INCLUDING CONSUMER FORUMS. I HAVE READ 100S OF COMPLAINTS ABOUT AIRBAGS - SENSOR ISSUES, LACK OF DEPLOYMENT, CHECK LIGHT ON, ETC.. IT APPEARS THAT LEXUS HAS HAD ISSUES WITH AIRBAGS FOR YEARS. YET, THERE HAS NOT BEEN ANY RECALLS OR EVEN CLASS ACTION LAWSUITS. I CAN'T SELL IT WITH THE LIGHT ON AND ITS NOT WORTH PUTTING THAT MUCH MONEY INTO IT. BUT, LEXUS WON'T OFFER ME ANOTHER SOLUTION EXCEPT TO FORK OVER ALL MY SAVINGS.
NHTSA complaint #10437720 — an unverified report by a vehicle owner.
at 40,000 milesSavage, MN
VEHICLE SPEED CONTROL
2003 ES 300 - TRANSMISSION ISSUES: I HAVE BEEN EXPERIENCING HESITATION UPON ACCELERATION ALMOST EVERY TIME, ALONG WITH HARD SHIFTING 50% OF THE TIME. THE ACCELERATION HESITATION CAN BE SCARY IF I'M TRYING TO ENTER THE HIGHWAY, OR TURNING LEFT. THE HARD SHIFTING FEELS LIKE I GOT HIT FROM BEHIND. BOTH PROBLEMS HAVE BEEN GOING ONGOING FOR YEARS AND LEXUS DEALER HAS NEVER BEEN ANY HELP. I READ MANY OF THE ONLINE FORUMS AND FOUND THAT BOTH OF THESE PROBLEMS ARE VERY COMMON AS ARE THEIR RESULTS FOR GETTING THESE ISSUES FIXED - NOT MUCH LUCK FROM THE DEALER - "IT WORKS AS IT IS DESIGNED". REALLY? LEXUS NEEDS TO STAND BEHIND THEIR PRODUCT. I CAN'T BELIEVE HOW MANY COMPLAINTS I HAVE READ (100S) AND THEIR HASN'T BEEN A RECALL. HOW DOES A CONSUMER GO ABOUT PUSHING FOR A RECALL, OR CLASS ACTION OR WILL THE LEMON LAW WORK?
NHTSA complaint #10437715 — an unverified report by a vehicle owner.
