2007 Lexus ES350 body problems

STRUCTURE:BODY

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD WAS SOFT, DETERIORATING, AND MELTING. ALSO, THE TPMS WARNING INDICATOR WAS ILLUMINATED. THE CONTACT CALLED HERRIN-GEAR INFINITI (685 HIGH ST, JACKSON, MS 39202, (601) 354-4900) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 200,000.

NHTSA complaint #11268709 — an unverified report by a vehicle owner.

STRUCTURE

2007 LEXUS ES 350. CONSUMER WRITES IN REGARDS TO STICKY, MELTING DASHBOARD. *LD THE CONSUMER STATED THE DASHBOARD HAS DEVELOPED A GLARE CREATING VISIBILITY ISSUES. THE CONSUMER WAS NOT NOTIFIED OF THE WARRANTY EXTENSION OR RECALL FOR THE DASHBOARD THAT EXPIRED IN MAY OF 2017. THE MANUFACTURER WAS NOTIFIED, BUT DENIED ASSISTANCE.

NHTSA complaint #11205630 — an unverified report by a vehicle owner.

STRUCTURE:BODY

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD BEGAN TO MELT AND CAUSED A GLARE THAT DISTRACTED THE CONTACT WHILE DRIVING. THE CONTACT CALLED THE MUNGENAST LEXUS DEALER (13700 MANCHESTER RD, MANCHESTER, MO 63011; 314-822-7681) WHERE IT WAS DIAGNOSED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE REPAIR WAS NO LONGER COVERED UNDER WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 58,700.

NHTSA complaint #11030216 — an unverified report by a vehicle owner.

STRUCTURE:BODY

TL* THE CONTACT OWNS A 2007 LEXUS ES350. WHILE STATIONARY AND DRIVING VARIOUS SPEEDS, A GLARE CAME FROM THE DASHBOARD THAT OBSTRUCTED THE CONTACT'S VISION. THE REFLECTION OF THE SUN ONTO THE DASHBOARD CREATED A GLARE. THE SUNLIGHT WAS REFLECTED FROM THE DASHBOARD ONTO THE WINDSHIELD, WHICH PREVENTED THE CONTACT FROM SEEING CLEARLY. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 71,000.

NHTSA complaint #11018729 — an unverified report by a vehicle owner.

STRUCTURE:BODY

HOOD HAS COMPLETELY FADED. ACCORDING TO BODY SHOPS, MUST BE A DEFICIT. GLOSS ON TOP OF HOOD COMPLETELY GONE. CAR WAS ONLY 3 YEARS OLD. THIS SHOULD NOT HAPPEN TO A LEXUS.

NHTSA complaint #10706704 — an unverified report by a vehicle owner.

STRUCTURE:BODY

I HAD AN ACCIDENT THAT WAS VERY SEVERE AND AIRBAGS DID NOT DEPLOY. I FILED A COMPLAINT WITH LEXUS AND DID NOT GET A SATISFACTORY ANSWER. I FELT THE IMPACT THROUGH THE STEERING WHEEL. ALL I WANT TO KNOW WHY AIRBAGS DID NOT DEPLOY. PLEASE HELP ME WITH THAT.

NHTSA complaint #10680301 — an unverified report by a vehicle owner.

STRUCTURE

DASHBOARD MELT WHEN THE TEMPERATURE REACH 80 DEGREE WHICH IS MOST DAYS OF THE YEAR IN FLORIDA, COUPLE OF MONTH AGO THE MELTING DASHBOARD IS CAUSING A SEVERE GLARE THAT MAKE VISIBILITY DIFFICULT, AS A RESULT IT IS A HAZARD TO DRIVE THIS CAR EVERY DAY OR FOR MORE THAN ONE HOUR AT THE TIME OR THE TEMPERATURE IS 80 DEGREE OR HIGHER. LEXUS REFUSED TO REMEDY THE DEFECT IN THE PAST AND NOW THAT MANY PEOPLE ARE COMPLAINING LEXUS IS SAYING THE DO NOT HAVE ENOUGH PARTS TO REPLACE ALL THE MELTING DASHBOARD. MEANWHILE I CAN BE KILLED IN A CAR ACCIDENT AND LEXUS COULD CARE LESS. I HAVE THREE YOUNG CHILDREN, SAFETY AND VISIBILITY ARE ESSENTIAL TO DRIVE MY CAR. I NO LONGER FEEL SAFE IN MY LEXUS ES350 2007 AND I LOST MY TRUST IN THE BRAND NAME. I NEED YOUR HELP IN REMEDY MY HAZARD/SAFETY ISSUE CAUSED INTESTINALLY BY LEXUS KNOWING FLORIDA HAS A HIGHER TEMPERATURE THAN MOST OTHER STATES.

NHTSA complaint #10670843 — an unverified report by a vehicle owner.

STRUCTURE:BODY

DASHBOARD MELTING.

NHTSA complaint #10650339 — an unverified report by a vehicle owner.

STRUCTURE

DASHBOARD IS MELTING WHICH MAKES IT DIFFICULT TO SEE DUE TO THE GLARE. BUGS AND DIRT ARE NOW STUCK ON THE DASHBOARD THAT YOU CANNOT CLEAN. I NOW HAVE PLASTIC CONTAINERS TO DECREASE THE GLARE. MY LEXUS DEALER WAS TO SEE IF HE COULD GET ME SOME ASSISTANCE ON GETTING THIS FIX IN SEPT. 2013; NO WORD TO-DATE. THIS IS A MAJOR HAZARD BOTH DAY AND NIGHT (GLARE FROM STREET LIGHTS).

NHTSA complaint #10650367 — an unverified report by a vehicle owner.

STRUCTURE

MY DASHBOARD HAS BEEN MELTING, STICKY AND PIECES HAVE BEEN FALLING OFF SINCE 2011. I HAVE REPORTED IT TO LEXUS AND THEY SAID NOW THAT MY CAR IS OUT OF WARRANTY THEY WON'T COVER IT, EVEN THOUGH THERE WAS A MEMO RELEASED IN 2010 TO REPLACE DASHBOARDS IF THEY WERE UNDER WARRANTY. MINE WAS NEVER REPLACED AND LEXUS IS CLAIMING THEY HAVE NEVER HEARD OF THIS MEMO.

NHTSA complaint #10639541 — an unverified report by a vehicle owner.

STRUCTURE

THE DASHBOARD IS MELTING THIS IS A SAFETY HAZARD BECAUSE OF THE GLARE. I BROUGHT IT TO LEXUS IN VIERA FL AND TWICE THEY SAID THEY WILL DO NOTHING ABOUT IT.

NHTSA complaint #10638969 — an unverified report by a vehicle owner.

STRUCTURE:BODY

DASHBOARD HAS BEEN DETERIORATING FOR PAST TWO YEARS. IT IS STICKY AND GLOSSY CAUSING LIGHT TO GLARE OFF THE DASH ONTO THE WINDSHIELD. THIS INTERFERES WITH THE DRIVER'S ABILITY TO SEE THE ROAD AND IS A HAZARD.

NHTSA complaint #10637556 — an unverified report by a vehicle owner.

STRUCTURE

HELLO, WE OWN A 2007 LEXUS SEDAN AND LOVE EVERYTHING ABOUT THE CAR EXCEPT FOR THE DASHBOARD. IT HAS STARTED TO MELT AND HAVE BECOME STICKY. THE REASON FOR MY COMPLAIN HERE IS BECAUSE IT HAS BECOME A DRIVING HAZARD SINCE THE SUN IS ALWAYS BRIGHT IN TEXAS AND THE STICKY DASHBOARD GLARES ONTO MY WINDSCREEN MAKING DRIVING REALLY DIFFICULT AND WANTED TO FILE A COMPLAIN SINCE I TRIED TO GET IT FIXED FROM LEXUS AND THEY ARE CHARGING ME $1000 FOR REPLACING IT. IT IS MANUFACTURERS DEFECT AND I AM NOT READY TO PAY FOR THEIR MISTAKE. THE FACT IS I STILL HAVE EXTENDED WARRANTY WITH LEXUS BUT DASH IS NOT COVERED IN THAT. PLEASE LOOK INTO THIS MATTER.

NHTSA complaint #10630777 — an unverified report by a vehicle owner.

STRUCTURE:BODY

THE DASHBOARD MELTING AND GETS SHINY AND STICKY IN THE SUN MAKES DRIVING IT WITH GLARE.

NHTSA complaint #10628610 — an unverified report by a vehicle owner.

STRUCTURE

THE ENTIRE DASHBOARD ON MY VEHICLE IS MELTING. THE CAUSE IS UNKNOWN BUT IT APPEARS TO BE A MATERIAL, OR MATERIAL PROCESS, ISSUE. THE SHINY BLACK MELTING DASHBOARD IS HIGHLY REFLECTIVE. IT IMPAIRS MY VISION ON A SUNNY DAY. I'VE TRIED MANY DIFFERENT TYPES OF SUNGLASSES TO TRY TO MAKE IT EASIER ON MY EYES, BUT NOTHING SEEMS TO HELP. I HAVE TALKED TO LEXUS, THEY AGREED THAT IT'S A PROBLEM BUT THEIR OFFER TO "HELP" PAY FOR THE REPAIR WAS NOT ACCEPTABLE (50% OF ~$3200.00). THE MELTING PROCESS BEGAN ABOUT 2 YEARS AGO, IT WAS A LOCAL PROBLEM (REFLECTIONS ONLY AT CERTAIN SUN ANGLES). CURRENTLY, THE ENTIRE DASHBOARD IS MELTED (REFLECTIONS ALL DAY WHEN THE SUN IS OUT). THANKS!

NHTSA complaint #10627433 — an unverified report by a vehicle owner.

STRUCTURE

DASHBOARD IS MELTING CAUSES STICKY DASH AND CAUSES GLARE OFF WINDSHIELD; MAKES SEEING EXTREMELY DIFFICULT.

NHTSA complaint #10627109 — an unverified report by a vehicle owner.

STRUCTURE

DASHBOARD MATERIAL MELTED CREATING A BLINDING GLARE ON THE INTERIOR OF WINDSHIELD DURING DAYTIME HOURS. DANGEROUS DRIVING CONDITION.

NHTSA complaint #10622120 — an unverified report by a vehicle owner.

STRUCTURE:BODY

DASHBOARD MELTED.

NHTSA complaint #10621106 — an unverified report by a vehicle owner.

STRUCTURE

I BOUGHT THIS CAR USED ON MARCH 2010. AT FIRST I THOUGHT THE PREVIOUS OWNER HAD SPRAYED SOMETHING ON THE DASH TO CLEAN IT. THE DASH WAS REFLECTING THE SUN SO BAD THAT WE FINALLY BOUGHT A COVER AND INSTALLED IT. THIS HAS BEEN A LIFE SAVER! I SAW ANOTHER PERSON ON TV WITH THE SAME PROBLEM, AND THIS PROMPTED ME TO DO SOME MORE RESEARCH. IT IS TRUE THAT THE ENTIRE DASH BOARD IS MELTING! I WAS UNDER WARRANTY WHEN I BOUGHT IT AND PAID FOR AN EXTENDED WARRANTY FOR 4 YEARS. MY WARRANTY JUST RAN OUT IN APRIL AND I HAVE NOT RENEWED IT AT THIS TIME. I DID MENTION TO MY LEXUS DEALER ABOUT THE ISSUE WHILE I WAS UNDER WARRANTY, BUT THEY WERE NOT ABLE TO CORRECT IT FOR SOME REASON. EVEN WHEN I TOLD HIM THAT THE GLARE WAS SO BAD, HE STILL COULD NOT REMEDY THE PROBLEM. SO I WOULD LIKE TO ADD MYSELF TO THE NUMBER OF PEOPLE WITH THE SAME CONCERNS AS MINE.

NHTSA complaint #10617633 — an unverified report by a vehicle owner.

STRUCTURE:BODY

MY LEXUS ES 350 HAS BEEN HAVING A STICKY, MELTING DASHBOARD SINCE 2012, EVERYTHING STICKS TO IT AND ITS COLOR STAINS EVERYTHING IT TOUCHES.

NHTSA complaint #10617062 — an unverified report by a vehicle owner.

STRUCTURE

THE MATERIAL THE DASHBOARD IS MADE OF IS MELTING FROM THE HEAT.

NHTSA complaint #10617105 — an unverified report by a vehicle owner.

STRUCTURE

FOR THE PAST FEW YEARS, I HAVE NOTICED THAT MY DASHBOARD HAS GOTTEN VERY SHINY AND VERY, VERY STICKY, CAUSING AN UNSIGHTLY MESS AND, WORSE, CAUSING A DISTRACTING REFLECTION ONTO THE WINDSHIELD. I DIDN'T KNOW THE REASON UNTIL RECENTLY WHEN I SAW A REPORT ON THE NEWS OF NUMEROUS OTHER PEOPLE HAVING THE SAME PROBLEM WITH THEIR LEXUS.

NHTSA complaint #10617427 — an unverified report by a vehicle owner.

STRUCTURE

VEHICLE DASHBOARD MELTING IN SUN. STARTED ON DRIVERS SIDE NOW EVIDENT ON BOTH DRIVERS AND PASSENGER SIDES. PROGRESSED FROM BEING MERELY STICKY TO CLEARLY MELTING!

NHTSA complaint #10617443 — an unverified report by a vehicle owner.

STRUCTURE

ON JULY 24, 2014 I NOTICED THE DASHBOARD ON THE DRIVER SIDE WAS STARTING TO LOOK STICKY AND SHINY LIKE THE PASSENGER SIDE, BUT DIDN'T THINK ANYTHING OF IT UNTIL I STARTED DRIVING AND COULD NOT SEE CLEARLY OUT OF THE WINDSHIELD BECAUSE OF THE GLARE FROM THE STICKY AND SHINY DASHBOARD. AFTER FURTHER RESEARCH I FIND THAT I AM NOT THE ONLY CONSUMER WITH THIS PROBLEM. IN 2012 I FIRST NOTICED THE STICKY AND SHINY DASHBOARD ONLY ON THE PASSENGER SIDE WHICH I'VE MENTIONED THE ISSUE TO THE DEALER WHO STATED HE HASN'T HEARD ABOUT SUCH ISSUE. I WILL BE BRINGING MY CAR IN AS IT IS NOW AFFECTING MY ABILITY TO DRIVE SAFELY BECAUSE OF THE GLARE ON THE WINDSHIELD AND WILL PRESENT THEM WITH THE MANY OTHER COMPLAINTS SEEN HERE. CLEARLY THIS IS A SAFETY HAZARD THAT LEXUS NEEDS TO ISSUE A RECALL ON BEFORE THE ENTIRE DASHBOARD MELTS AND AFFECTS THE AIRBAGS. I HOPE TO SEE A RESOLUTION FOR ALL SOON BEFORE A FATALITY FROM THIS DEFECT BECOMES NATIONAL NEWS AS THE ACCELERATION ISSUE DID.

NHTSA complaint #10616752 — an unverified report by a vehicle owner.

STRUCTURE

DASH IS MELTING AND LEXUS OR TOYOTA ARE NOT WILLING TO REPLACE FREE OF CHARGE. I'M THE ORIGINAL OWNER OF THIS CAR AND THE PROBLEM STARTED ABOUT A YEAR AND A HALF AGO. IT'S CAUSING A REFLECTION ON THE DASH BOARD WHICH IS BLINDING AND MAKES IT HARD TO SEE WHILE DRIVING. I'M WORRIED WITH THE FLORIDA HEAT THE DASH BOARD WILL CATCH ON FIRE OR COMPLETELY MELT, OR CAUSE AN ACCIDENT DUE TO THE VISIBILITY ISSUE.

NHTSA complaint #10617052 — an unverified report by a vehicle owner.

STRUCTURE

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD WAS MELTED AND CAUSING A GLARE ON THE WINDSHIELD. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

NHTSA complaint #10611270 — an unverified report by a vehicle owner.

STRUCTURE:BODY

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD SURFACE BECAME STICKY AND A DISCOLORATION WAS PRESENT DUE TO THE DIRECT SUNLIGHT. THE CONTACT ALSO MENTIONED THAT THERE WAS A GLARE IN THE WINDSHIELD FROM THE DASHBOARD, WHICH DISTORTED THE VISION WHEN DRIVING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. THE VIN WAS UNAVAILABLE.

NHTSA complaint #10610659 — an unverified report by a vehicle owner.

STRUCTURE:BODY

I DON'T REMEMBER THE FIRST TIME I REPORTED IT TO LEXUS BECAUSE I DON'T HAVE THE PAPERWORK WITH ME AT THIS TIME. I HAVE REPORTED PROBLEM SEVERAL TIMES WITH LEXUS OF AMERICA. I HAVE TAKEN THE VEHICLE TWICE TO LEXUS DEALER WITH NO AVAIL. THE ISSUE IS THAT THE DASHBOARD IS MELTING AND FALLING APART. DUE TO THE MELTING WHEN IM DRIVING DURING THE DAY I CAN'T SEE CLEARLY BECAUSE OF THE GLARE IN THE WINDSHIELD. THIS IS A DRIVING HAZARD. IT GETS WORST AND WORST. I HAVE READ MANY COMPLAINTS BUT NO RECALL. I NOTIFIED PROGRESSIVE INS TO SEE IF THEY WOULD COVER IT BUT THEY WON'T. PLEASE I WOULD REALLY APPRECIATE ANY HELP. THANKING YOU FOR YOUR PROMPT ATTENTION TOT HIS MATTER, I REMAIN.

NHTSA complaint #10605023 — an unverified report by a vehicle owner.

STRUCTURE

IN APRIL OF 2013, I NOTICED THAT THE DASHBOARD OF OUR LEXUS HAD SMALL TEARS OR CRACKS ON IT. IT LOOKED LIKE SOMEONE HAD STUCK THEIR FINGERNAILS INTO THE DASHBOARD. I THOUGHT IT WAS ODD SINCE NEITHER MY HUSBAND NOR MYSELF HAD DONE SUCH A THING. OVER THE NEXT SEVERAL MONTHS, AS THE WEATHER BECAME HOTTER IN FLORIDA, OUR DASHBOARD (FOR LACK OF A BETTER WORD) BEGAN TO MELT. IT BECAME VERY STICKY AND BEGAN TO CAUSE VISUAL PROBLEMS ON THE WINDSHIELD DUE TO THE REFLECTION/GLARE FROM THE MELTING DASH. MY HUSBAND CALLED LEXUS IN JULY 2013 TO EXPLAIN THE ISSUE AND THE SAFETY HAZARD IT WAS CREATING. HE ASKED FOR THE DASHBOARD TO BE REPLACED, CITING THERE HAD TO BE A DEFECT. WE HAD NEVER EXPERIENCED THIS ISSUE WITH ANY OTHER CAR WE HAVE OWNED AND WE HAVE OWNED 9 CARS OVER THE YEARS, ALL IN FLORIDA'S HOT SUN. FOR A COUPLE OF MONTHS WE GOT THE RUN AROUND FROM LEXUS. THE FINAL DECISION WAS THAT LEXUS WOULD REPLACE OUR DASH AT A REDUCED COST BECAUSE OUR CAR WAS OUT OF WARRANTY AND OUR ISSUE WAS AN ISOLATED PROBLEM THAT THEY HAD NEVER SEEN BEFORE. IT WAS THEIR OPINION THAT WE HAD DONE SOMETHING TO OUR DASH TO CAUSE THIS. WE OF COURSE KNEW WE DID NOT! WE REFUSED TO PAY FOR A NEW DASH, SO WE HAVE DEALT WITH THE INCONVENIENCE FOR ALMOST A YEAR. RECENTLY, I SAW A SEGMENT ON OUR LOCAL NEWS ABOUT OTHER CARS HAVING THIS SAME ISSUE. THE NEWS ORGANIZATION URGED CONSUMERS TO FOLLOW THE LINK TO YOUR WEBSITE AND ISSUE A COMPLAINT, SO THIS ISSUE CAN BE RECALLED AND FIXED. PLEASE ISSUE A RECALL FOR ALL VEHICLE MAKE AND MODELS THAT HAVE THIS ISSUE. IT IS A SAFETY ISSUE BECAUSE THE REFLECTION BLOCKS MY FIELD OF VISION WHEN I DRIVE THE CAR ON A BRIGHT SUNNY DAY. I HAVE PICTURES THAT WERE SENT TO LEXUS WITH OUR ORIGINAL COMPLAINT. THEY NOT ONLY SHOW THE STICKINESS BUT THE VIABILITY ISSUE. PLEASE CONTACT ME IF YOU NEED TO SEE THEM.

NHTSA complaint #10598561 — an unverified report by a vehicle owner.

STRUCTURE

I WAS CLEANING THE WINDSHIELD AND THE RAG SLIGHTLY RAN ACROSS THE DASH BOARD. SINCE THEN IT IS LIKE A GOOEY STICKY LIKE SUBSTANCE. IT IS RIGHT IN FRONT OF THE DRIVER SIDE OF THE WINDSHIELD. I NOW HAVE A RIDICULOUS GLARE ON THE DRIVER SIDE , WHICH MAKES IT VERY DIFFICULT TO SEE. I HAVE FUSES AND HAIR FRAGMENTS STICKING TO MY DASH BOARD THAT WON'T COME OFF BECAUSE THEY ARE STUCK DUE TO THE MELTING OF THE DASH BOARD. I WOULD LIKE TO ADD THAT ANY TIME I EVEN SLIGHTLY HIT THE DASH BOARD WITH MY NAIL, OR RINGS OR BAG, A JUNK JUST FALLS OUT, IT FEELS LIKE PLAY-DOH OR CLAY. THIS HAD OCCURRED BEFORE I BOUGHT MY VEHICLE IN NOVEMBER OF 2013.

NHTSA complaint #10598562 — an unverified report by a vehicle owner.