18 of the 529 complaints about the 2007 Lexus ES350 are about the equipment — 3% of everything reported for this model year. Half of the failures with a mileage on record happened before 20,000 miles.
18
Complaints
5
Crashes
0
Fires
2
Injuries
Filed with NHTSA, in their own words.
EQUIPMENT ADAPTIVE/MOBILITY
I HAD AN ACCIDENT THAT WAS VERY SEVERE AND AIRBAGS DID NOT DEPLOY. I FILED A COMPLAINT WITH LEXUS AND DID NOT GET A SATISFACTORY ANSWER. I FELT THE IMPACT THROUGH THE STEERING WHEEL. ALL I WANT TO KNOW WHY AIRBAGS DID NOT DEPLOY. PLEASE HELP ME WITH THAT.
NHTSA complaint #10680301 — an unverified report by a vehicle owner.
EQUIPMENT
ON 07/2009 WE TOOK OUR 2007 LEXUS ES350 IN FOR SERVICE WITH 20K MILES. IT WAS BEING TAKEN IN FOR A BRAKE PROBLEM, FAULTY VISOR AND VEHICLE TILTED/LEANING. I WAS ADVISED THAT THE BRAKES HAD 1MM LEFT (NEAR BRAKE FAILURE). A LEXUS TECH REPLACED THE BRAKES, VISOR AND CONFIRMED THAT THE VEHICLE WAS TILTED/LEANING. SINCE THEN THE VEHICLE RETURNED SEVERAL TIMES FOR SERVICE INCLUDING BUT NOT LIMITED TO THE FOLLOWING: BRAKES AND TILT/LEANING. THE BRAKES WERE REPLACED AGAIN AND ANOTHER TECH CONFIRMED THAT THE VEHICLE WAS TILTED/LEANING WITH VISUAL AND PHYSICAL INSPECTION. THE TECH MEASURED FROM THE WHEEL WELL TO THE GROUND. THE DEALER REPLACED THE FRONT SUSPENSION BUT THE RESULTS WERE THE SAME. THE VEHICLE IS STILL TILTED/LEANING AND NOW LEXUS IS REFUSING TO FIX IT AND STATED, THEY HAVE DONE ALL THEY CAN DO TO FIX IT. AFTER I COMPLAINT THAT THE VEHICLE IS UNSAFE A CORP FIELD TECH WAS SENT TO INSPECT THE VEHICLE. THE FIELD TECH ALSO CONFIRMED THAT THE VEHICLE WAS TILTED/LEANING AND STATED THAT THEY DON'T CURRENTLY HAVE A REMEDY FOR THIS PROBLEM. THE VEHICLE CURRENTLY HAS 25K MILES. DUE TO THE STATEMENT ABOVE IT LEADS ME TO BELIEVE THE THIS IS A MANUFACTURE DEFECT.
NHTSA complaint #10317299 — an unverified report by a vehicle owner.
EQUIPMENT
2007 ES 350 ACCELERATOR DID NOT RETURN TO NORMAL AFTER ACCELERATING. INSTEAD, SLOW AND SLUGGISH PEDAL RETURN WAS EXPERIENCED BY ME AS DRIVER. I WAS ON THE HIGHWAY AND HAD THE LUXURY OF WAITING FOR PEDAL TO RETURN. ONLY HAPPENED ONE TIME; FLOOR MATS WERE IN CAR AT THE TIME BUT I DO NOT BELIEVE THEY HAD ANYTHING TO DO WITH EVENT. FLOOR MATS WERE REMOVED WITH RECALL NOTICE IN 2009
NHTSA complaint #10307099 — an unverified report by a vehicle owner.
EQUIPMENT
I RECEIVED A LESS THAN REASSURING ASSESSMENT TODAY OF HOW MY '07 LEXUS ES 350 WAS FIXED AT KEYES LEXUS, VAN NUYS, CA, FOLLOWING A RECALL NOTICE. ALTHOUGH THE ACCELERATOR PEDAL HAD BEEN TRIMMED, AND SOUND MATERIAL WAS REMOVED FROM THE DRIVER-SIDE FLOOR MAT AREA, THE PRINCIPAL SUDDEN ACCELERATION PROBLEM REMAINED UNSOLVED, ACCORDING TO BILL HORVATH, LEXUS SERVICE REP. BACKGROUND: WHILE TRAVELING WEST ON THE 60 FREEWAY IN MID-DECEMBER MY CAR TOOK OFF LIKE A BAT OUT OF '!@#$% AS I NEARED CHINO AIRPORT, LOCATED APPROXIMATELY 50 MILES FROM HEMET, WHERE I VISIT MY 95-YEAR OLD MOTHER EACH WEEK. THE CAR'S CRUISE CONTROL HAD BEEN ACTIVATED AND IN USE FOR ABOUT FIVE MINUTES. MY SPEED WAS SET AT 68 MPH WHEN SUDDENLY THE CAR SIMPLY TOOK OFF, ULTIMATELY REACHING NEARLY 100 MPH. AT THE TIME OF ACCELERATION MY RIGHT FOOT WAS NO WHERE NEAR THE GAS PEDAL OR BRAKE. I REMOVED THE ORIGINAL LEXUS CAR MATS LONG AGO. NEVERTHELESS, IT PROVED TO BE AN UNBELIEVABLE EXPERIENCE AND TERRIFYING RIDE. I SHUT OFF THE CRUISE CONTROL DEVICE, HIT THE BRAKE AS HARD AS A COULD, THREW THE AUTO-GEAR SHIFT INTO NEUTRAL AND PULLED OFF TO THE SIDE OF THE FREEWAY. I WASN'T HURT, BUT TERRIFIED BY THE EXPERIENCE. I WILL NOT LET MY WIFE OR DAUGHTER DRIVE THIS DEFECTIVE CAR--EVER! THE LEXUS TECHNICIANS WERE UNABLE TO DUPLICATE THE CRUISE-CONTROL INSTANT ACCELERATION PROBLEM, ACCORDING TO HORVATH. WHEN I PICKED UP THE CAR I TOLD HORVATH THAT I'M ACCEPTING IT UNDER PROTEST AND THAT THE DEALER'S SOLUTION AND FINDINGS TO MY VERY DANGEROUS INCIDENT WERE "INADEQUATE." FOR THE RECORD, THIS REPRESENTS A SINGLE ISOLATED EVENT. I NEVER HAD ANY OTHER ISSUES WITH THIS VEHICLE. HOWEVER, I NOW FULLY UNDERSTAND HOW EASY IT MIGHT BE TO GET KILLED IN ONE OF THESE SO-CALLED LUXURY CARS. WHAT PISSES ME OFF THE MOST IS THAT TOYOTA HAS KNOW ABOUT THIS SERIOUS SAFETY DEFECT FOR THE LAST NINE YEARS.
NHTSA complaint #10306191 — an unverified report by a vehicle owner.
EQUIPMENT ADAPTIVE/MOBILITY
REFERENCE: MY 2007 LEXUS ES 350 ON THE RECALL FOR FLOOR MATS AND PEDAL OF THE ACCELERATOR. INCIDENT HAPPENED 2/1/10 12 PM EST PLACE: ASHLAND, OH 44805 BILL HARRIS GM DEALERSHIP I PULLED INTO THE PARKING LOT OF THE GM DEALERSHIP AND ALL OF A SUDDEN MY LEXUS ES350 (2007)ACCELERATED SO HIGH THAT I THOUGHT IT WOULD GO THROUGH THE PLATE GLASS WINDOW OF THE DEALERSHIP. I STOOD ON THE BRAKES AND GOT THE CAR INTO NEUTRAL. IT ROCKED BACK AND FORTH AFTER I PUT IT INTO NEUTRAL WITH PEOPLE WATCHING THIS HAPPEN. THEY THOUGHT THAT I WAS GOING THROUGH THE PLATE GLASS WINDOW INTO THE SHOWROOM. THE WITNESSES AT BILL HARRIS DEALERSHIP, AND OTHER PEOPLE SAW ME AND THE MESS I WAS IN WITH THE LEXUS. THE CAR WAS TOWED TO GERMAIN LEXUS OF EASTON IN COLUMBUS, OH BY LEXUS ,PER SUPERVISOR OF SERVICE SPECIALISTS. SHE TOLD ME TO RENT A VEHICLE AND PAY FOR IT MYSELF UP TO 50.00 PER DAY. IT WILL BE 2 WEEKS UNTIL I GET MY MONEY BACK FOR THE RENTAL,IF I FURNISHED A PROOF OF RENTAL AND SEND IT TO FAX TO HER ATTENTION. I TALKED WITH CUSTOMER SERVICE REP IN SERVICE AT THE LEXUS DEALERSHIP IN COLUMBUS. SHE TOLD ME TO "GET IN LINE SINCE THERE ARE A LOT OF PEOPLE WITH THE SAME PROBLEM WITH THE MATS." I DID NOT HAVE THE MATS IN THE CAR. MY HUSBAND, AN AUTOMOTIVE ENGINEER, TOOK THE MATS OUT OF THE CAR WHEN WE GOT THE LETTER FROM LEXUS ABOUT THE MATS AND THE PEDAL ON OUR LEXUS IN WHICH THEY WOULD SEND US ANOTHER LETTER WHEN THE TIME CAME FOR THE FIX IN APRIL 2010!!!! HOW COULD IT BE THE MATS OR THE PEDAL SINCE THERE WERE NOT ANY MATS IN THE CAR. I DID NOT HAVE MY FOOT ON THE PEDAL SINCE I WAS COASTING TO THE PARKING SPOT WHEN THE ENGINE WENT "CRAZY".
NHTSA complaint #10305152 — an unverified report by a vehicle owner.
EQUIPMENT
I OWN A 2007 LEXUS ES 350 AND WAS ON THE 10 FWY IN THE FAST LANE (THIRD LANE) AND A CAR STOPPED FOR NO REASON AND NO TRAFFIC. I TRIED TO STOP AND MY FLOOR MAT SLID FORWARD AND MY CAR WENT FASTER AND I TRIED TO STOP AND PUSH ON THE BRAKE AND THE CAR WAS NOT STOPPING. I COULD NOT CONTROL MY CAR AND STOPPED INTO THE BACK OF A MINI VAN. MY CAR HAD TO BE TOWED AWAY AND WHEN I CALLED THE CLAIM TO MY AAA INSURANCE COMPANY THE INSURANCE REP LET ME KNOW THAT THERE WAS A RECALL ON MY CAR AND I NEVER RECEIVED ANY LETTER OR NOTICE IN REGARDS TO A RECALL THIS HAPPENED ON 12/23/09 AND I AM A MOTHER OF THREE CHILDREN AND THE TOW TRUCK DRIVER LET ME KNOW THIS COULD HAVE KILLED ME. MY AIR BAGS DID NOT DEPLOY.
NHTSA complaint #10297275 — an unverified report by a vehicle owner.
EQUIPMENT ADAPTIVE/MOBILITY
I TURNED RIGHT INTO THE PARKING LOT AND PROCEEDED APPROXIMATELY 120 FEET AND TURNED RIGHT INTO THE FIRST AVAILABLE PARKING SPOT. THERE ARE SPEED BUMPS IN PARKING LOT THAT DO NOT ALLOW ANY SPEED TO BE GAINED BETWEEN DRIVEWAY AND PARKING SPOT. AS SOON AS MY CAR ENTERED THE PARKING SPOT, AND WITH MY FOOT STILL ON THE BRAKE, THE VEHICLE SUDDENLY ACCELERATED AND SURGED FORWARD JUMPING THE PARKING CURB AND HITTING THE OUTSIDE OF THE DENTAL BUILDING. THE VEHICLE LUNGED FORWARD OVER THE PARKING CURB, THROUGH SHRUBBERY, STRUCK A PARKING SIGN AND FINALLY THE BUILDING, A TOTAL DISTANCE OF ABOUT 6 FEET, BEFORE STOPPING. THE SITUATION HAPPENED ONLY ONCE AND WAS ENOUGH FOR US TO REQUEST LEXUS TO BUY THE VEHICLE BACK FROM US. LEXUS LOOKED AT THE FLOOR MATS AND DEEMED THEY WERE SECURELY IN PLACE NOT CAUSING THE ACCIDENT. THEY CHECKED THE CAR MECHANICALLY AND COULD FIND NOTHING WRONG & NO COMPUTER ERROR CODES RECORDED. THEY DID ABSOLUTELY NOTHING TO THE VEHICLE AND RETURNED IT TO US CLAIMING NO MALFUNCTION OF THE CAR. THE FRONT BUMPER AND HOOD NEEDED REPLACEMENT AND WE HAD TO PLACE AN INSURANCE CLAIM AND PAY OUR DEDUCTIBLE TO GET THE CAR REPAIRED.
NHTSA complaint #10296493 — an unverified report by a vehicle owner.
EQUIPMENT ADAPTIVE/MOBILITY
JUNE 9, 2009 MY 2007 ES 350 LEXUS TOOK OFF WITH ME REACHING A FRIGHTENING SPEED OF 95 MILES AN HR WHEN I REACHED THE MAT UNDER MY RIGHT KNEE AND YANKED THE CARPET AND AT LAST FREED THE GAS AND BRAKE PEDAL. I KNOW THE WHERE BOTH INVOLVED AS I HIT THE BRAKES TO NO AVAIL AS THE SPEED BECAME FRIGHTENING AND KEEPING IT ON THE ROAD WAS A MIRACLE. I THINK IT IS UNACCEPTABLE THAT I DID NOT RECEIVE ANY RECALL NOTICE FOR ALMOST 4 MOST AFTER THIS INCIDENT.
NHTSA complaint #10293670 — an unverified report by a vehicle owner.
EQUIPMENT ADAPTIVE/MOBILITY
WHILE DRIVING ON I10 IN CA, MY MOTHER ACCELERATED TO PASS A TRUCK AND WHEN SHE EASED UP ON THE ACCELERATOR NOTHING HAPPENED. IN FACT, SHE STARTED TO ACCELERATE. SHE TRIED TO BRAKE AND PUT THE EMERGENCY BRAKE ON AND SHE KEPT GOING IN EXCESS OF 90 MPH. SHE DROVE THROUGH A REST AREA BUT WAS UNABLE TO STOP. FINALLY SHE HIT THE GAS PEDAL AGAIN AND THAT DID IT - SHE FINALLY HAD CONTROL AND SLOWED WAY DOWN. SHE DID SO MUCH DAMAGE TO THE ENGINE WHILE TRYING TO GET IT TO STOP THAT CATHEDRAL CITY LEXUS REPLACED THE WHOLE ENGINE. SHE WAS TOLD THE PROBLEM WAS CAUSED BY HER ALL WEATHER FLOOR MAT. SHE WAS NOT AWARE OF ANY RECALL ON FLOOR MATS NOR HAD TUSTIN LEXUS, WHO ALWAYS SERVICES HER CAR, EVER SAID ANYTHING TO HER AND THE MATS HAVE BEEN IN THE CAR SINCE SHE PURCHASED IT.
NHTSA complaint #10286150 — an unverified report by a vehicle owner.
EQUIPMENT ADAPTIVE/MOBILITY
THE FLOOR MATS ON MY LEXUS 350 CAUSED THE ACCELERATOR TO STICK IN A DEPRESSED POSITION RESULTING IN A HIGH RATE OF SPEED. FORTUNATELY FOR ME I WAS ABLE TO FIGURE IT OUT. FOR A MOMENT I HAD THE IMPRESSION THAT I DID NOT HAVE BREAKS. THIS MUST GET FIXED OR THERE WILL BE DEATHS. THE REASON FOR THIS IS DUE TO A NUMBER OF FACTORS. 1) THE FLOOR MAT WAS NOT FASTENED TO THE CAR USING THE CLIPS. I HAD JUST WASHED THE CAR AND I WAS UNABLE TO FASTEN THE FLOOR MATS INTO THE CLIPS. THE DESIGN OF THE CLIPS IS POOR. 2) THE FLOOR MAT SLID FORWARD. 3) WHEN THE FLOORMAT SLID FORWARD IT CAUSED A SITUATION THAT WHEN THE ACCELERATOR IS DEPRESSED THE ACCELERATOR GETS CAUGHT UNDER THE LEADING EDGE OF THE FLOOR MAT. YOU CANNOT LIFT THE ACCELERATOR UP BECAUSE THE FLOOR MAT IS PREVENTING IT FROM COMING UP. 3) THE FLOOR MAT HAS TO BE PULLED AWAY FROM THE ACCELERATOR IN ORDER THAT THE ACCELERATOR IS RELEASED. 4) THE DESIGN OF THE ACCELERATOR PEDAL IS TO CLOSE TO THE TOP OF THE FLOOR MAT. THE ACCELERATOR PEDAL MUST BE REPLACED WITH A PEDAL THAT IS FURTHER AWAY FROM THE FLOOR MATS. THE CAN BE ACCOMPLISHED BY MAKING THE PEDAL SMALLER. MY WIFE IS CURRENTLY DRIVING THIS CAR IN TX. I AM IN MN. I'VE TOLD HER TO BE CAREFUL TO MAKE SURE THE FLOOR MATS ARE PROPERLY FASTENED. I AM 50 YEARS OLD AND DRIVEN NUMEROUS CARS. THIS LEXUS IS THE BEST CAR I HAVE EVER DRIVE BUT THIS DESIGN FLAW WILL KILL PEOPLE IF IT'S NOT FIXED. FEEL FREE TO CALL ME AT: THANK YOU,
NHTSA complaint #10285092 — an unverified report by a vehicle owner.
EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE AIR AND HEATING SYSTEM RELEASES ALUMINUM TRIHYDRATE THROUGH THE VENTS. AS A CONSEQUENCE HE HAD TO HAVE SURGERY TO STOP HIS NOSE BLEED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE TECHNICIANS HAVE NOT BEEN ABLE TO PROVIDE A REMEDY. HE CONTACTED THE MANUFACTURER TO REQUEST A TOXICITY REPORT. UPON CONTACT A REPRESENTATIVE CONCLUDED THAT ALUMINUM TRIHYDRATE IS COMMONLY USED AS AN ANTACID, THEREFORE THERE WAS NOT ASSOCIATED SAFETY HAZARD. THE FAILURE MILEAGE AND CURRENT MILEAGES WERE 15,000.
NHTSA complaint #10284925 — an unverified report by a vehicle owner.
EQUIPMENT
PETITION FOR ADDITIONAL INVESTIGATION INTO THE UNWANTED AND UNINTENDED ACCELERATION OF MODEL YEAR 2007 LEXUS ES350. *NJ THE MANUFACTURER STATED THE UNWANTED ACCELERATION WAS A RESULT OF THE FLOOR MATS INTERFERING WITH THE THROTTLE PEDAL. THE CONSUMER EXPERIENCED UNWANTED ACCELERATION AND DOES NOT BELIEVE THE PROBLEM IS WITH THE FLOOR MATS. SEE ALSO 10261660 *DSY.
NHTSA complaint #10263408 — an unverified report by a vehicle owner.
EQUIPMENT
I HAD GONE THOUGH A TOLL BOOTH AND WAS ACCELERATING AROUND A TRUCK BUT WHEN I TOOK MY FOOT OF THE GAS, THE CAR ACCELERATED AND WOULD NOT SLOW DOWN. I HAD MY FOOT ON THE BRAKE WITH ALL MY STRENGTH AND WAS BARELY ABLE TO KEEP THE CAR AT 60 MPH. LUCKILY THERE WAS LIGHT TRAFFIC, BUT THERE IS NO DOUBT IN MY MIND THAT I WOULD HAVE HIT MULTIPLE CARS IF THERE HAD BEEN TRAFFIC. I WAS ABLE TO SHIFT THE CAR INTO NEUTRAL AND BRAKE TO THE BREAKDOWN LANE WITH THE ENGINE SCREAMING THE WHOLE TIME. TRULY THE MOST TERRIFYING EXPERIENCE OF MY LIFE. WE HAD IT TOWED TO THE DEALERSHIP WHO EXPLAINED IT WAS PROBABLY THE FLOOR MAT WHICH HAD NOT BEEN SECURED WHEN THE CAR HAD BEEN SERVICED THE DAY BEFORE. I ALMOST DIED BECAUSE OF A LOOSE FLOOR MAT?!!!
NHTSA complaint #10243157 — an unverified report by a vehicle owner.
EQUIPMENT ADAPTIVE/MOBILITY
I WAS GETTING ON HWY 101 RAMP ON A SATURDAY MORNING AROUND 10:45 AM WHERE TRAFFIC WAS MODERATE, SUDDENLY FELT THE CAR BEGAN ACCELERATING BY ITSELF SO I EASED UP ON THE ACCELERATOR. CAR CONTINUED TO ACCELERATE UNCONTROLLABLY ON ITS OWN. I THEN STEPPED HARD ON THE BRAKE BUT THE CAR DIDN'T SLOW DOWN. SAW THE CRUISE CONTROL LIGHT WAS ON BY ITSELF, TURNED IT OFF BUT THE CAR WAS STILL ACCELERATING. MEANWHILE, THE VEHICLE ACCELERATED TO 105 MPH .MIRACULOUSLY MANAGED TO MOVE OVER TO THE SHOULDER WITHOUT HITTING ANY CARS BUT THE VEHICLE WAS STILL MOVING AT 100+ MPH. FINALLY MY HUSBAND HAD TO FORCE THE GEAR BOX TO PARK AND I APPLIED THE EMERGENCY PARKING BRAKE BEFORE THE VEHICLE FINALLY STARTED TO SLOW DOWN AND EVENTUALLY STOPPED NEAR EXIT #389. IT WAS A 3.5 MILES JOURNEY AT OVER 100 MPH WITH MANY CLOSE CALLS OF SERIOUS ACCIDENTS .VEHICLE WAS TOWED TO LEXUS DEALERSHIP. DEALER LATER INFORMED US THAT THE SUDDEN ACCELERATION WAS CAUSED BY THE ALL WEATHER FLOOR MAT AND THEIR EXPLANATION ON WHY THE BRAKE DID NOT WORK WAS WHEN THE GAS THROTTLE WAS OPEN, THE HORSEPOWER OF THE CAR WAS SO GREAT THAT THE BRAKE WASN'T ABLE TO STOP IT. WE WERE NOT CONVINCED AND DEMAND TO HAVE LEXUS CORPORATION SEND A MASTER TECHNICIAN OR HAVE AN INDEPENDENT AND QUALIFIED TECHNICIAN FOR A FULL AND COMPLETE DIAGNOSIS. REQUEST WAS REFUSED BY THE DEALERSHIP SERVICE DEPARTMENT MANAGER. BASED ON THEIR COMPUTER DIAGNOSIS, THERE WAS NO ERROR CODE CAME UP AND THEREFORE WE HAVE TO TRUST THEM THAT THE PROGRAM HAS BEEN RESOLVED BY THE REPLACEMENT OF THE FLOOR MAT OUR RESEARCH FOUND THIS PROBLEM HAS HAPPENED IN A LOT OF DIFFERENT MODELS OF VEHICLES OF TOYOTA AND LEXUS. SUSPICION IS THAT THERE IS SOME OTHER BIGGER SAFETY ISSUES BEHIND AND TOYOTA IS USING THE FLOOR MAT ISSUE AS AN EXCUSE TO COVER UP MORE SERIOUS SAFETY PROBLEM.
NHTSA complaint #10232948 — an unverified report by a vehicle owner.
EQUIPMENT ADAPTIVE/MOBILITY
WHILE DRIVING MY 2007 LEXUS 350 ES ON SATURDAY, MAY 3, I EXPERIENCED UNINTENDED ACCELERATION. MY VEHICLE UNEXPECTEDLY ACCELERATED AND I WAS UNABLE TO SUCCESSFULLY BRAKE OR SHUT OFF THE CAR WITH THE PUSH BUTTON IGNITION. WHILE STRUGGLING TO GAIN CONTROL OF THE VEHICLE (AND AVOID HITTING OTHER VEHICLES), I WAS FINALLY ABLE TO STOP THE CAR USING THE EMERGENCY BRAKE, PUTTING THE CAR IN PARK AND HOLDING THE PUSH BUTTON IGNITION FOR SEVERAL SECONDS. A GREAT DEAL OF SMOKE RESULTED... I IMMEDIATELY CONTACTED WOODFIELD LEXUS, MY LOCAL LEXUS DEALER. I WAS TOLD TO BRING THE CAR TO THE DEALER ASAP FOR REVIEW. I DID SO, AND MY VEHICLE IS CURRENTLY WITH THE DEALER TO PERFORM NECESSARY TESTING. WHEN I ARRIVED AT THE DEALER, THE SERVICE MANAGER NOTICED THAT MY FLOORMATS WERE SECURED, BUT UPSIDE DOWN -- THE RESULT OF A RECENT OIL CHANGE (2 DAYS PRIOR) -- WHERE THE WOODFIELD LEXUS SERVICE TECHNICIAN TURNED MY FLOORMATS OVER -- THEN FORGOT TO PROPERLY SECURE THEM IN THE CORRECT POSITION. I NOTIFIED WOODFIELD LEXUS OF ANOTHER ACCELERATION ISSUE IN 2007, HOWEVER I WAS TOLD THAT THE "JUMPING" ACCELERATION IS A KNOW GLITCH WITH MY MAKE/MODEL/YEAR. MY VEHICLE IS UNSAFE TO DRIVE.
NHTSA complaint #10226564 — an unverified report by a vehicle owner.
EQUIPMENT ADAPTIVE/MOBILITY
WHILE COMING OUT OF A PARKING LOT,ACCELERATOR PETAL GOT STUCK,CAR ACCELERATED FROM 0-70 IN SECONDS AND COULD NOT SLOW THE VEHICLE DOWN, LEXUS RECENTLY SERVICED CAR FOR MAT RECALL AND DID NOT INSTALL CLIPS ON ALL WEATHER FLOOR MAT, MY INSURANCE IS INVESTIGATING BOTH ACCELERATOR THROTTLE AND ALSO THE REASON WY MAT DID NOT HAVE CLIPS INSTALLED AFTER LEXUS STATED THEY CORRECTED THE MAT RECALL,I AM ALSO HIRING A INDEPENDENT AUTO FORENSIC SPECIALIST,I COULD OF KILLED MYSELF AND OTHERS TOO,T HIS SO CALLED MYSTERIOUS ACCELERATION MUST BE CORRECTED.
NHTSA complaint #10222320 — an unverified report by a vehicle owner.
EQUIPMENT
2007 LEXUS ES350 WITH SUDDEN ACCELERATION. CONSUMER STATES THAT THE ALL WEATHER FLOOR MATS WERE THE CAUSE OF THE SUDDEN ACCELERATION. HE ALSO STATES THAT HE RECEIVED A RECALL AFTER HE WAS IN THE ACCIDENT. *NJ RECALL# 07E082000 THE CONSUMER STATED HE EXPERIENCED SUDDEN ACCELERATION TWICE. BOTH TIMES HIS FOOT WAS STILL ON THE BRAKE PEDAL, WHICH RESULTED IN SEVERE DAMAGE TO THE FRONT OF THE VEHICLE AND ALSO DAMAGE TO A PARKED VEHICLE. THE CONSUMER STATED AS HE WAS ABOUT TO PUT THE VEHICLE INTO PARK, IT SUDDENLY JUMPED SIX INCHES. UPDATED 03/16/11*JB THE CONSUMER HAS SINCE TRADED THE VEHICLE. UPDATED 05/19/11
NHTSA complaint #10212824 — an unverified report by a vehicle owner.
EQUIPMENT
TL*THE CONTACT OWNS A 2007 LEXUS ES350. WHILE DRIVING 5 MPH, THE VEHICLE DROVE OVER THE CURB AND INTO THE FRONT OF A GYM. NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS APPROXIMATELY 3/4 INTO THE ENTRANCEWAY. THE POLICE AND FIRE DEPARTMENTS ARRIVED ON THE SCENE AND FILED A REPORT. THE FRONT END, HOOD, AND UNDERCARRIAGE WERE DAMAGED. THE CONTACT BELIEVES THAT THE CAUSE OF THE FAILURE WAS THE FLOOR MAT. SHE HAS NOT SPOKEN TO THE DEALER. THE CURRENT MILEAGE WAS 2,900 AND FAILURE MILEAGE WAS 2,800.
NHTSA complaint #10210666 — an unverified report by a vehicle owner.