Owners have filed 29 complaints
about the 2011 Lexus GX460 with NHTSA between 2011 and 2018.
The largest single group is the airbags.
Across this model's run it ranks 3 of 3 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 52
Against the median year of the Lexus GX460. 50 means typical for this
model; 100 means roughly double.
Severity — 0
0% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 68
40% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
110.0%
1,000 – 9,999 miles
110.0%
25,000 – 49,999 miles
220.0%
50,000 – 74,999 miles
220.0%
75,000 – 99,999 miles
110.0%
100,000 – 149,999 miles
330.0%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Dec 2011peak 4Nov 2018
NHTSA investigations into the 2011 Lexus GX460
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.C...
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 76,415 milesDorchester, MA
STRUCTURE:BODY
THERE IS FRAME RUST.
NHTSA complaint #11153966 — an unverified report by a vehicle owner.
at 30,000 milesBroomfield, CO
ENGINE
LEXUS GX460 & TOYOTA 4.6L EXHAUST MANIFOLD CRACKS AND POTENTIAL CARBON MONOXIDE POISONING. THE SYMPTOMS I IDENTIFIED WERE A DIESEL-LIKE CLATTER ON COLD START WHICH WENT AWAY WHEN THE ENGINE WARMED UP. I DID FEEL ABOVE NORMAL FATIGUE WHEN SITTING IN THE CAR FOR LONG PERIODS. MY MULTIPLE REPAIR ATTEMPTS WITH THE LEXUS DEALER SHOULD BE DOCUMENTED WITH LEXUS. LEXUS AND TOYOTA 4.6L V8 EXHAUST MANIFOLDS HAVE CHRONIC CRACKING PROBLEMS. THESE CRACKS COULD EXPOSE DRIVERS AND PASSENGERS, INCLUDING YOUNG CHILDREN, THE ELDERLY AND PEOPLE IN POOR HEALTH, TO CARBON MONOXIDE POISONING WHEN THE CAR IS IN TRAFFIC OR STATIONARY WITH THE ENGINE RUNNING FOR LONG PERIODS OF TIME. IT TOOK OVER 2 YEARS OF COMPLAINTS WITH MY LOCAL LEXUS DEALER AND ME, THE OWNER, SUGGESTING THE 'HIGHLY TRAINED AND CERTIFIED LEXUS TECH' CHECK OUT THE EXHAUST MANIFOLD. IT WAS DETERMINED THERE WAS A CRACK. THE NOISE WAS CAUSED BY THE CRACK VIBRATING/RATTLING/EXHAUST GASES ESCAPING WHICH REDUCED THE NOISE AFTER THE ENGINE HEATED UP. MY CONCERN IS THE TECHS DID NOT RECEIVE SUFFICIENT TRAINING TO IDENTIFY A POTENTISL,Y INJURIOUS OR FATAL PROBLEM. THE SITUATION IS SIMILAR TO THE CARBON MONOXIDE ISSUE IN LAW ENFORCEMENT FORD EXPLORERS. RESEARCHING ON THE INTERNET I IDENTIFIED A LARGE NUMBER OF COMPLAINTS FROM INDIVIDUALS WITH THE 4.6L TOYOTA V8 ENGINE WHO ALSO HAD EXHAUST MANIFOLD CRACKS. IT WAS ALSO APPARENT, PEOPLE WITH THE GX470, THE GX460S PREDESSOR, HAD SIMILAR ISSUES WITH THEIR 4.7L TOYOTA V8. UNSURE IF THIS IS A DESIGN PROBLEM, MANUFACTURING DEFECT OR BROKEN QUALITY PROCESS WITH LEXUS & TOYOTA OR THEIR VENDORS.
NHTSA complaint #11109545 — an unverified report by a vehicle owner.
Parkton, MD
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (LEXUS OF TOWSON, 1040 YORK RD, TOWSON, MD 21204, (410) 769-9400) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT. *BF CONSUMER STATED THE CLAIM NEEDS TO BE DISREGARD AT THE DEALER, LEXUS OF TOWSON; THE TAKATA PARTS ARE AVAILABILE NOW THEY ARE REPAIRING THE VEHICLE. UPDATED 8/3/18
NHTSA complaint #11040340 — an unverified report by a vehicle owner.
West Palm Beach, FL
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LEXUS OF PALM BEACH, 5700 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33417 (561) 291-6004) WAS CONTACTED AND CONFIRMED THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11031895 — an unverified report by a vehicle owner.
Alpharetta, GA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT CALLED NALLEY LEXUS (2750 COBB PKWY SE, SMYRNA, GA 30080) AND WAS ADVISED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11024063 — an unverified report by a vehicle owner.
Sierra Madre, CA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE REMEDY WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AN UNKNOWN DEALER AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11019606 — an unverified report by a vehicle owner.
Houma, LA
AIR BAGS
STILL WAITING TO GET FAULTY AIRBAG REPLACED UNDER THE RECALL... DRIVING A VERY DANGEROUS CAR.
NHTSA complaint #11018799 — an unverified report by a vehicle owner.
Huntsville, AL
AIR BAGS
"TAKATA RECALL" I RECEIVED A RECALL FOR THIS ISSUE MAY 2016. I HAVE CHECKED A NUMBER OF TIMES SINCE WHEN THIS WILL BE REMEDIED. MOST RECENTLY AUGUST 2017. EACH TIME I AM TOLD THERE IS NOT YET A REMEDY FOR MY VEHICLE THOUGH I HAVE BEEN TOLD POSSIBLY SEPT-OCT 2017. THE RECALL STATES THAT SIGNIFICANT DEGRADATION MAY OCCUR BETWEEN 6-9 YEARS AFTER PUT IN SERVICE. MY VEHICLE HAS NOW BEEN IN SERVICE 7YRS 6 MONTHS. I HAVE NOT ASKED FOR A LOANER, BUT FEEL THIS MAY BE MY ONLY RECOURSE AS I FEEL THAT A "TIMELY MANNER" HAS COME AND GONE. IT IS NEARLY IMPOSSIBLE TO NEVER HAVE A PASSENGER RIDE IN THE FRONT AND AT BEST I SHOULDN'T HAVE TO DEAL WITH SUCH AN INCONVENIENCE AS TO REMEMBER TO ROPE OFF MY FRONT SEAT.
NHTSA complaint #11018945 — an unverified report by a vehicle owner.
SAN Diego, CA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER IN ESCODIJO, CA CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #10991669 — an unverified report by a vehicle owner.
at 63,000 milesCincinnati, OH
ELECTRICAL SYSTEM
AIR PUMP INJECTION, AIR PUMP VALVE GONE BAD ON MY 2011 LEXUS GX460. COST OVER $2000 TO REPLACE. THIS APPARENTLY SEEMS TO BE A REOCCURRING ISSUE IN TOYOTA ENGINES.
NHTSA complaint #10979622 — an unverified report by a vehicle owner.
at 63,000 milesCincinnati, OH
FUEL/PROPULSION SYSTEM
AIR PUMP INJECTION, AIR PUMP VALVE GONE BAD ON MY 2011 LEXUS GX460. COST OVER $2000 TO REPLACE. THIS APPARENTLY SEEMS TO BE A REOCCURRING ISSUE IN TOYOTA ENGINES.
NHTSA complaint #10979622 — an unverified report by a vehicle owner.
Colorado Springs, CO
AIR BAGS
TAKATA RECALL. RECALL HAS BEEN OPEN SINCE MAY 23, 2016. THIS IS ALMOST A YEAR WITH NO REPAIR AVAILABLE. HONDA HAS PARTS FOR THEIR CARS, WHY DOESN'T TOYOTA? TELLING ME I CAN'T HAVE A PASSENGER IN MY CAR IS NOT A FIX.
NHTSA complaint #10972213 — an unverified report by a vehicle owner.
Rockling, CA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) IN NOVEMBER OF 2016. THE MANUFACTURER ADVISED THAT THE PART WOULD BE AVAILABLE IN SEPTEMBER OF 2017. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #10972101 — an unverified report by a vehicle owner.
Katy, TX
AIR BAGS
TL* THE CONTACT OWNS A 2011 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/25/17*LJ UPDATED 11/13/2017
NHTSA complaint #10969494 — an unverified report by a vehicle owner.
Colorado Springs, CO
AIR BAGS
TAKATA RECALL. RECALL HAS BEEN OPEN SINCE MAY 2016 AND STILL NO REPAIR AVAILABLE. DEALER SAYS DON'T HAVE ANYONE RIDE IN THE PASSENGER SEAT. THIS IS NOT ACCEPTABLE. HONDA HAS PARTS AVAILABLE TO REPAIR THEIR VEHICLES WHY DOESN'T TOYOTA? HONDA PROVIDED RENTALS FOR CUSTOMERS UNTIL PARTS WERE AVAILABLE, MAYBE TOYOTA WOULD WORK A LITTLE HARDER AT TAKING CARE OF THEIR CUSTOMERS IF THERE WAS A FINANCIAL REASON TO DO SO. THERE IS NO URGENCY ON THE PART OF THE MANUFACTURER TO GET THIS FIXED.
NHTSA complaint #10969507 — an unverified report by a vehicle owner.
Houston, TX
AIR BAGS
TL* THE CONTACT OWNS A 2011 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #10959666 — an unverified report by a vehicle owner.
SAN Marino, CA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) OVER NINE MONTHS AGO. THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #10956807 — an unverified report by a vehicle owner.
Ventura, CA
AIR BAGS
TAKATA INFLATORS: WE ARE SHOCKED THERE IS YET "NOT A REMEDY" FOR THIS ISSUE. WE GOT THE MESSAGE MAY 2016 THE CAR IS FITTED WITH THE TAKATA AIR BAG THAT MAY RESULT IN "INJURY OR DEATH" TO THE FRONT PASSENGER. YEARS THIS IS GOING ON, HOW MANY MORE DEATHS, HOW MUCH MORE TIME WILL THIS TAKE. MEANWHILE DO YOU RECOMMEND A LAW SUIT? RECALL# 16V-340 [XXX] *DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'
NHTSA complaint #10946830 — an unverified report by a vehicle owner.
Colorado Springs, CO
AIR BAGS
RECALL CAME OUT ON MAY 23, 2016. TODAY IS JANUARY 17, 2017. THIS IS NEARLY A YEAR AND THEIR IDEA OF A FIX IS TO HAVE NO ONE RIDE IN THE PASSENGER SEAT? THIS IS TOTALLY RIDICULOUS. I DID NOT BUY A LUXURY CAR SO THAT NO ONE COULD RIDE IN THE CAR. JUST HAD THE CAR AT THE DEALERSHIP AND THEY DIDN'T EVEN TELL ME THERE WAS A RECALL ON IT OR THAT I SHOULDN'T HAVE ANYONE RIDING IN THE PASSENGER SEAT. FOUND OUT BY CHECKING FOR RECALLS ON THE NHTSA SITE.
NHTSA complaint #10945641 — an unverified report by a vehicle owner.
Kennesaw, GA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE.
NHTSA complaint #10939845 — an unverified report by a vehicle owner.
Atlanta, GA
AIR BAGS
TAKATA RECALL: TO DATE, OUR PASSENGER AIRBAG HAS NOT BEEN REPLACED IN OUR VEHICLE. THIS ISSUE WAS FIRST RAISED THIS SUMMER, OVER 6 MONTHS AGO. I'VE REPEATEDLY REQUESTED ASSISTANCE FROM OUR DEALERSHIP AND THEY DO NOT HAVE ANY UPDATED INFORMATION. WE NEED TO BE ABLE TO UTILIZE OUR FRONT PASSENGER SEAT BUT ARE RELUCTANT TO DO SO SINCE THE PASSENGER AIR BAG COULD CAUSE DEATH IN AN ACCIDENT. IT IS COMPLETELY UNACCEPTABLE THAT A REMEDY HAS NOT BEEN PROVIDED FOR THIS DEADLY PART IN OUR VEHICLE.
NHTSA complaint #10936228 — an unverified report by a vehicle owner.
at 104,000 milesLongview, TX
POWER TRAIN
THROTTLE ACTUATOR VALVE STUCK OPEN, REPAIRED 3 DIFFERENT TIMES & NOW SECONDARY AIR INJECTION SYSTEM SWITCHING VALVE IS STUCK OPEN BANK 1 CAR STALLS OUT & GOES INTO LIMP MODE. CHECK ENGINE LIGHT, 4LO, TRAC LIGHT- VEHICLE IS UNSAFE TO DRIVE. CODES P2440 & P2442 THIS IS A FAULTY PART ON TOYOTA TUNDRA & SEQOUIA.
NHTSA complaint #10914442 — an unverified report by a vehicle owner.
at 104,000 milesLongview, TX
VEHICLE SPEED CONTROL
THROTTLE ACTUATOR VALVE STUCK OPEN, REPAIRED 3 DIFFERENT TIMES & NOW SECONDARY AIR INJECTION SYSTEM SWITCHING VALVE IS STUCK OPEN BANK 1 CAR STALLS OUT & GOES INTO LIMP MODE. CHECK ENGINE LIGHT, 4LO, TRAC LIGHT- VEHICLE IS UNSAFE TO DRIVE. CODES P2440 & P2442 THIS IS A FAULTY PART ON TOYOTA TUNDRA & SEQOUIA.
NHTSA complaint #10914442 — an unverified report by a vehicle owner.
at 104,000 milesLongview, TX
ENGINE
THROTTLE ACTUATOR VALVE STUCK OPEN, REPAIRED 3 DIFFERENT TIMES & NOW SECONDARY AIR INJECTION SYSTEM SWITCHING VALVE IS STUCK OPEN BANK 1 CAR STALLS OUT & GOES INTO LIMP MODE. CHECK ENGINE LIGHT, 4LO, TRAC LIGHT- VEHICLE IS UNSAFE TO DRIVE. CODES P2440 & P2442 THIS IS A FAULTY PART ON TOYOTA TUNDRA & SEQOUIA.
NHTSA complaint #10914442 — an unverified report by a vehicle owner.
Tomball, TX
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #10895064 — an unverified report by a vehicle owner.