39 of the
129 complaints filed about the Lexus GX460
are about the airbag system —
30% of everything owners reported.
The worst model year for it is 2011.
CONTACTED BY LEXUS ABOUT A 2016 LEXUS GX 460 I PURCHASED IN FEBURARY 2020 FROM A LOCAL DEALERSHIP SISTER STORE. LEXUS INFORMED ME THAT THE VEHICLE HAD AN AIR BAG RECALL IF NOT FIXED ACCORDING TO LITERATURE COULD CAUSE SERIOUS HARM OR DEATH. I WAS OPEN TO GET THE VEHICLE FIXED AND STATED I HAD A TOYOTA DEALERSHIP WITHIN 2 MILES OF MY HOME. LEXUS SAID BECAUSE THIS WAS AS SAFETY ISSUE MY LOCAL TOYOTA DEALERSHIP WAS UNACCEPTABLE PLACE FOR REPAIRS AND I HAD TO HAVE THE VEHICLE SHIPPED TO A DEALERSHIP WHICH WAS THE CLOSEST TO MY AREA 318 MILES AWAY (ONE WAY). LEXUS OFFERED TO HAVE THE VEHICLE PICKED UP AND CURRIED TO THE DEALERSHIP AT NO COST TO ME. THE PROBLEM IS THAT THIS VEHICLE IS MY MAIN MEANS OF TRANSPORTATION TO WORK. WHEN I EXPLAINED THIS TO LEXUS ASSOCIATE IT LEXUS REPLIED THAT I COULD RENT A CAR AND LEXUS WOULD RE-EMBERSE ME FOR THE COST. WHICH IS GREAT IF YOU HAVE THE MONEY TO LEASE A CAR UPFRONT FOR AN EXTENDED PERIOD OF TIME. WHEN I QUESTIONED WHY A VEHICLE WITH AN AIR BAG SAFETY RECALL ISSUED BACK IN MAY OF 2016 WAS ALLOWED TO BE RE-SOLD WITHOUT BEING FIXED THE ANSWER I RECEIVED WAS THAT IT SHOULD HAVE SHOWN UP ON THE CARFAX. I WOULD HAVE NEVER PURCHASED THIS VEHICLE WITH A KNOWN SAFETY ISSUE THAT COULD CAUSE SERIOUS HARM OR DEATH. I BELIEVE NOT ONLY DOES LEXUS HAVE SOME RESPONSIBILITY BUT SO DOES THE DEALERSHIP IN WHICH I PURCHASED THE VEHICLE FROM AS I WAS NOT MADE AWARE OF THE RECALL AT THE TIME OF PURCHASE. WITH ALL THAT BEING SAID I FEEL I HAVE NO PROBLEM HAVING THE VEHICLE FIXED WITHIN REASONABLE COMPROMISE BETWEEN BOTH PARTIES. BUT IF IN THE INTERIM TIME SOMEONE IS SERIOUSLY INJURED OR KILLED AS A RESULT OF THIS RECALL I WANT IT DOCUMENTED THAT I MADE A GOOD FAITH EFFORT TO REPORT IT TO THE NHTSA PRIOR TO ANY SUCH INCIDENTS.
NHTSA complaint #11374120 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNED A 2018 LEXUS GX460. THE CONTACT STATED WHILE DRIVING ABOUT 45 MPH SHE FELL ASLEEP BEHIND THE WHEEL DUE TO A MEDICAL CONDITION AND SIDE SWIPED TWO PARKED VEHICLES. THE CONTACT STATED THAT NO AIR BAGS DEPLOYED. THE POLICE CAME TO THE SCENE AND A REPORT WAS TAKEN. THE CONTACT STATED THAT SHE SUSTAINED BRUISING FROM THE SEAT BELT AND INJURIES TO HER RIGHT HAND HOWEVER, HER GRANDSON WHOM WAS SEATED IN THE REAR PASSENGER SEAT SUSTAINED INJURIES TO HIS LEG AND KNEE, AND A CUT LIP. THE CONTACT MENTIONED THAT MOST OF THE DAMAGE TO THE VEHICLE WAS ON THE PASSENGER SIDE. THE VEHICLE WAS TOWED TO A TOW LOT AND DEEMED A TOTAL LOSS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 31,000.
NHTSA complaint #11329739 — an unverified report by a vehicle owner.
I WAS INVOLVED IN AN ACCIDENT AND MY AIRBAGS DID NOT DEPLOY. I WAS TRAVELING ON A MAIN ROAD AND SOMEONE CUT ME OFF. I HIT THE OTHER CAR DIRECTLY. THE FIRE AND POLICE OFFICERS AT THE SCENE SAID THEY THOUGHT THEY SHOULD HAVE DEPLOYED GIVEN THE EXTENT OF THE ACCIDENT. I'M FINE AND AM ACTUALLY THANKFUL THEY DIDN'T GO OFF BUT THEY SUGGESTED THAT I SUBMIT IT FOR INVESTIGATION.
NHTSA complaint #11205153 — an unverified report by a vehicle owner.
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (LEXUS OF WINTER PARK, 305 N SEMORAN BLVD, WINTER PARK, FL 32792, (407) 678-2000) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE A REASONABLE DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11065819 — an unverified report by a vehicle owner.
TAKATA RECALL. APPROXIMATELY ONE YEAR AGO I RECEIVED A NOTICE OF AIRBAG RECALL WITH INSTRUCTIONS TO CONTACT A LEXUS DEALER FOR REPLACEMENT OF THE AIRBAG. I HAVE CONTACTED TWO DIFFERENT DEALERS THROUGHOUT THE YEAR AND HAVE BEEN TOLD REPEATEDLY THAT NO "FIX" IS AVAILABLE. DUE TO THE STRONG WARNING OF THE DANGERS ATTACHED TO THIS RECALL, I QUESTION WHY ARE LIVES BEING PUT IN DANGER WHEN THE FIX SHOULD HAVE BEEN AVAILABLE RELATIVELY SOON AFTER NOTIFICATION. !!!!
NHTSA complaint #11040737 — an unverified report by a vehicle owner.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (LEXUS OF TOWSON, 1040 YORK RD, TOWSON, MD 21204, (410) 769-9400) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT. *BF CONSUMER STATED THE CLAIM NEEDS TO BE DISREGARD AT THE DEALER, LEXUS OF TOWSON; THE TAKATA PARTS ARE AVAILABILE NOW THEY ARE REPAIRING THE VEHICLE. UPDATED 8/3/18
NHTSA complaint #11040340 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2012 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS) AND 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HERB CHAMBERS LEXUS IN HINGHAM, MASSACHUSETTS WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WOULD NOT BECOME AVAILABLE UNTIL NOVEMBER OF 2017. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. THE VIN WAS NOT AVAILABLE.
NHTSA complaint #11034171 — an unverified report by a vehicle owner.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LEXUS OF PALM BEACH, 5700 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33417 (561) 291-6004) WAS CONTACTED AND CONFIRMED THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11031895 — an unverified report by a vehicle owner.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT CALLED NALLEY LEXUS (2750 COBB PKWY SE, SMYRNA, GA 30080) AND WAS ADVISED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11024063 — an unverified report by a vehicle owner.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE REMEDY WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AN UNKNOWN DEALER AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11019606 — an unverified report by a vehicle owner.
"TAKATA RECALL" - THE RECALL HAS BEEN IN PLACE SINCE JANUARY 2017 AND THERE IS NO REMEDY TO DATE OTHER THAN I AM NOT SUPPOSED TO HAVE A PASSENGER IN MY VEHICLE FOR MONTHS ON END. THIS IS AN UNREASONABLE REQUEST FOR THE LENGTH OF TIME THIS IS GOING ON. THERE IS ALSO NOT A FUTURE PLANNED DATE OF WHEN THE AIR BAG WILL BE REPLACED.
NHTSA complaint #11019455 — an unverified report by a vehicle owner.
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SCANLON LEXUS (14200 S TAMIAMI TRAIL FORT MYERS, FL 33912 239-481-9797) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11019162 — an unverified report by a vehicle owner.
"TAKATA RECALL" I RECEIVED A RECALL FOR THIS ISSUE MAY 2016. I HAVE CHECKED A NUMBER OF TIMES SINCE WHEN THIS WILL BE REMEDIED. MOST RECENTLY AUGUST 2017. EACH TIME I AM TOLD THERE IS NOT YET A REMEDY FOR MY VEHICLE THOUGH I HAVE BEEN TOLD POSSIBLY SEPT-OCT 2017. THE RECALL STATES THAT SIGNIFICANT DEGRADATION MAY OCCUR BETWEEN 6-9 YEARS AFTER PUT IN SERVICE. MY VEHICLE HAS NOW BEEN IN SERVICE 7YRS 6 MONTHS. I HAVE NOT ASKED FOR A LOANER, BUT FEEL THIS MAY BE MY ONLY RECOURSE AS I FEEL THAT A "TIMELY MANNER" HAS COME AND GONE. IT IS NEARLY IMPOSSIBLE TO NEVER HAVE A PASSENGER RIDE IN THE FRONT AND AT BEST I SHOULDN'T HAVE TO DEAL WITH SUCH AN INCONVENIENCE AS TO REMEMBER TO ROPE OFF MY FRONT SEAT.
NHTSA complaint #11018945 — an unverified report by a vehicle owner.
TAKATA RECALL IT HAS BEEN OVER 2 YEARS SINCE THE RECALL FOR THE AIRBAG ON PASSENGER SIDE AND STILL NO REMEDY THE DEALER HAS NO PARTS!!!! FOR THE LAST 2 YEARS???? I ONLY GET NOTICES (X3) THAT IT IS DANGEROUS TO HAVE A PASSENGER IN FRONT SEAT.!!!!! HELP!!!!
NHTSA complaint #11015175 — an unverified report by a vehicle owner.
TAKATA RECALL - SINCE RECEIVING THE RECALL NOTICE OF THE TAKATA AIRBAG, I HAVEN'T BEEN GIVEN ANY UPDATES ON WHAT THE REMEDY IS OR WHEN THE RECALL CAN BE SCHEDULED TO GET THE FIX REPAIRED. THIS EVERLASTING UNCERTAINTY HAS LEFT ME WITHOUT A FULLY FUNCTIONAL CAR, AS WELL AS FORCING ME TO MAKE ALL PASSENGERS SIT IN THE BACK SEATS TO AVOID POTENTIAL INJURY. HOW CAN I GET LEXUS TO ACT ON THIS, IF NOT INFORM THE PUBLIC OF THE PLAN TO COMPLETE?
NHTSA complaint #11001624 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2010 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE SEWELL DEALER WAS CONTACTED ON APRIL 19, 2017, BUT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #10992404 — an unverified report by a vehicle owner.