S10 APPROPRIATE HANDLING - ENCLOSING AN AGENDA REPORT SERVICE HISTORY MAY 2014 - MAY/JUNE 2016 ON BLACK 1990 LEXUS LS 400. *SMD THE CONSUMER STATED EACH TIME THE REPAIR SHOP PERFORMED SERVICES ON HER VEHICLE, IT LED TO ANOTHER PROBLEM(S). A CLAMP WAS MISSING. A WIRE LEFT DANGLING, A HOSE WAS NOT PLACED ON CORRECTLY OR IT WAS THE WRONG HOSE AND/OR A GOOD HOSE WAS TORN, BROKEN OR TATTERED. A SCREW WAS LEFT MISSING. A PART OR COMPONENT WAS NOT PUT IN PROPERLY. THE CONSUMER STATED SHE WAS AFRAID TO DRIVE THE VEHICLE MORE THAN 10 MILES, BECAUSE IT WOULD SMOKE AND LEAK FLUID. THE STARTER WAS REPLACED, THE DOOR WOULD NOT CLOSE COMPLETELY, THE HOOD WOULD NOT SHUT COMPLETELY, THE FUEL GAUGE DID NOT WORK, DESPITE HAVING A FULL TANK OF GAS, THE DEFROSTER DID NOT WORK. ALSO, THE OIL SHOWED A QUART LOW, THE INTERIOR GAUGES ON THE STEERING PANEL WENT HAYWIRE, THE INTERIOR TURN SWITCHES WERE NOT WORKING AS THEY SHOULD, THE TRANSMISSION MOUNT NEEDED TO BE REPLACED, THE TRANSMISSION STICK WAS LOOSE, THE BRAKE HOSE AND IGNITION CYLINDER, CONTROL ARMS AND WINDOW REGULATORS WERE REPLACED. *JB UPDATED 04/10/2017*JS
NHTSA complaint #10916975 — an unverified report by a vehicle owner.
WHILE TRAVELING ON THE INTERSTATE AT NIGHT-TIME, THE LIGHTING ON THE INSTRUMENT PANEL WENT COMPLETELY DARK AND IT BECAME IMPOSSIBLE TO READ ANY OF THE CARS INSTRUMENTATION SUCH AS VEHICLE SPEED AND WARNING INDICATORS. AT VARIOUS TIMES SINCE THEN THE GAUGES IN THE INSTRUMENT PANEL HAVE ALSO BECOME UNRELIABLE, THESE INCLUDE THE FUEL LEVEL GAUGE, THE SPEEDOMETER, AND THE TACHOMETER. AT TIMES THEY WILL NOT MOVE FROM THEIR "0" SETTING, SUCH AS WHEN THE VEHICLE IS POWERED OFF, UNTIL THEY WARM-UP OR YOU BANG THE DASH WITH YOUR HAND AND AT OTHER TIMES THEY WILL NOT WORK AT ALL. THE LIGHTING PROBLEM STILL OCCURS ON THE INSTRUMENTS ALSO. THE DEALER SAID ALL THEY COULD DO WAS REPLACE THE INSTRUMENT PANEL AND COMPONENTS IN THE DASH AT A COST OF OVER $2000 PLUS LABOR, SO OFTEN I JUST HAVE TO GUESS HOW FAST I AM DRIVING OR HOW MUCH FUEL IS IN THE CAR AS THE REPAIR WOULD BE ALMOST AS MUCH AS I PAID FOR THE CAR (THE INSTRUMENTS WERE WORKING WHEN I PURCHASED THE CAR).
NHTSA complaint #10583571 — an unverified report by a vehicle owner.
WHILE DRIVING OR WHEN FIRST STARTING THE VEHICLE THE WHOLE DASH WILL GO DARK AND NOT LIGHT BACK UP OR KEEP FLICKERING. YOU ARE UNABLE TO SEE HOW FAST YOU ARE GOING OR ANY WARNING LIGHTS AND THE GAS GAUGE DOES NOT WORK WHEN THE DASH LIGHTS GO OUT. DRIVING ALONE IS UNSAFE AND EVEN WITH OUR 2 CHILDREN MAKES IT VERY UNSAFE NOT KNOWING HOW FAST YOU ARE GOING AND FUEL GAUGE NOT WORKING SO YOU COULD RUN OUT OF FUEL AND LEFT STRANDED WITH KIDS ON THE ROAD. MANY COMPLAINTS HAVE BEEN MADE ABOUT THIS PROBLEM AND LEXUS REFUSES ANY ACKNOWLEDGEMENT OF THIS PROBLEM AND SOMETHING REALLY NEEDS TO BE DONE!
NHTSA complaint #10548987 — an unverified report by a vehicle owner.
I HAVE A 1994 LEXUS LS 400, ON DAYS WHEN THE TEMP IS BELOW 70 DEGREES THE CLUSTER LIGHTS DO NOT COME ON. WHEN THE VEHICLE WARMS UP, WHICH THE TIME VARIES, THE CLUSTER LIGHTS FLICKER FOR SEVERAL MINUTES AND THEN THEY GO ON. WHEN ITS COLDER THEY DON'T GO ON AT ALL. IT IS IMPOSSIBLE AT NIGHT TO SEE ANY GAUGES. NOT SURE WHY NOTHING IS BEING DONE WITH LEXUS ON THIS.
NHTSA complaint #10427075 — an unverified report by a vehicle owner.
1994 LEXUS LS400 INSTRUMENT PANEL LIGHTS NOT WORKING WHEN COLD, AND NOW EVEN IN THE SUMMER IT TAKES LONGER FOR THE LIGHTS TO COME ON. IN COLDER WEATHER MY LIGHTS DON'T GO ON UNTIL THE CAR IS DRIVEN APPROXIMATELY 60 MILES. I CANNOT SEE HOW FAST I AM GOING, AND THE SAFETY OF ROAD CONSTRUCTION WORKERS IS A HUGE ISSUE AND I WANT TO MAINTAIN A SAFE THE SAFE LEGAL SPEED. THE ODOMETER DOESN'T REGISTER, I DON'T KNOW HOW MUCH GAS I HAVE,. THIS CONTINUES TO WORSEN AND MY FEAR IS THAT EVENTUALLY I WILL HAVE NO LIGHTS AT ALL. HAVE CHECKED INTO MANY WEB SITES AND SEEMS TO BE A COMMON ISSUE, VERY EXPENSIVE TO REPAIR.
NHTSA complaint #10375389 — an unverified report by a vehicle owner.
1994 LEXUS LS400 INSTRUMENT PANEL LIGHTS NOT WORKING WHEN COLD, AND NOW EVEN IN THE SUMMER IT TAKES LONGER FOR THE LIGHTS TO COME ON. IN COLDER WEATHER MY LIGHTS DON'T GO ON UNTIL THE CAR IS DRIVEN APPROXIMATELY 60 MILES. I CANNOT SEE HOW FAST I AM GOING, AND THE SAFETY OF ROAD CONSTRUCTION WORKERS IS A HUGE ISSUE AND I WANT TO MAINTAIN A SAFE THE SAFE LEGAL SPEED. THE ODOMETER DOESN'T REGISTER, I DON'T KNOW HOW MUCH GAS I HAVE, THE MILEAGE IS INCORRECT. THIS CONTINUES TO WORSEN AND MY FEAR IS THAT EVENTUALLY I WILL HAVE NO LIGHTS AT ALL. HAVE CHECKED INTO MANY WEB SITES AND SEEMS TO BE A COMMON ISSUE, VERY EXPENSIVE TO REPAIR.
NHTSA complaint #10364115 — an unverified report by a vehicle owner.
LEXUS INSTRUMENT PANEL LIGHTING FAILURE RESULTS IN DRIVER'S INABILITY TO ACCURATELY DETERMINE VEHICLE SPEED. THE ISSUE HAS BEEN ONGOING IN MY 1994 LEXUS LS400 FOR SEVERAL YEARS. THE VEHICLE HAS APPROXIMATELY 123000 MILES AND STARTED AT APPROXIMATELY 90000. IN COLDER WEATHER ESPECIALLY, THE DASHBOARD READOUT IS INVISIBLE FOR APPROXIMATELY THIRTY MINUTES. WHEN THE PASSENGER COMPARTMENT IS SUFFICIENTLY WARM THEY DO FUNCTION PROPERLY. THIS IS A HAZARDOUS CONDITION. TOYOTA MOTOR COMPANY REFUSES TO RECOGNIZE THE DEFECTIVE NATURE OF THEIR PRODUCT AND WANTS APPROXIMATELY 1200.00 TO REPLACE THEIR DEFECTIVE PART. THERE ARE THOUSANDS OF CONSUMERS WITH EXACTLY THE SAME ISSUE I'VE DESCRIBED ON VARIOUS LEXUS OWNERS WEBSITES. IT IS A SAFETY ISSUE AND SHOULD RESULT IN A VEHICLE RECALL TO CORRECT THE MATTER.
NHTSA complaint #10285702 — an unverified report by a vehicle owner.
1994 LEXUS LS 400 DASH LIGHTS DO NOT COME ON. WHERE AS YOU CANNOT TELL HOW FAST YOU ARE GOING. ALSO THE GAUGES DO NOT WORK. IF THE ENGINE GETS OVER HEATED , THERE'S NO WAY TO KNOW. AS I AM 74 YEARS OLD WITH THE GAUGES NOT WORKING I HAVE RUN OUT MANY TIMES. I FEEL LEXUS SHOULD TAKE CARE OF THIS PROBLEM. THIS A SAFETY ISSUE.
NHTSA complaint #10276429 — an unverified report by a vehicle owner.
I HAD A 1994 LS400. EVERY MORNING, UPON A COLD START FIRST TIME, MY INSTRUMENT CLUSTER DOES NOT LIGHT UP IMMEDIATELY. THE FOLLOWING INSTRUMENTS ARE COMPLETELY DARK:- TACHOMETER (NEEDLE IS MOVING) SPEEDOMETER (NEEDLE IS MOVING) OUTSIDE AIR TEMPERATURE (DEAD) FUEL LEVEL INDICATOR (DEAD) ODOMETER (DEAD IE NO MILEAGE INCREMENTING) D, 2, L GEAR POSITION NOT SHOWING (P, R, N IS OK) CRUISE, POWER EC INDICATORS NOT SHOWING USUALLY AFTER 15 MINUTES OF CONTINUOUS DRIVING, THE LIGHTS WILL FLICKER FOR A MINUTE AND THEN COME ON FOR THE REST OF THE DRIVE. THE PROCESS IS REPEATABLE EVERY DAY. THIS IS A MAJOR SAFETY CONCERN AS I HAVE NO IDEA AT WHAT SPEED I AM DRIVING AT OR THE AMOUNT OF GASOLINE THAT IS IN MY CAR. MY WIFE IS AFRAID TO DIRVE THE CAR WITH THIS PROBLEM AS SHE MAY BE STRANDED ANYTIME.
NHTSA complaint #10078473 — an unverified report by a vehicle owner.
TO WHOM IT MAY CONCERN: I HAVE A '93 LEXUS LS400. APPARENTLY, 80% OF THESE CARS IN THIS YEAR HAVE FAULTY INSTUMENT PANELS. THE SPEEDOMETER AND TACH NEEDLES DO NOT WORK, GAS GAUGE IS HARDLY RESPONSIVE, AND AT NIGHT THE LIGHTS FAIL TO TURN ON LEAVING THE DRIVER IN A DANGEROUS SITUATION. THIS OF COURSE IS A SAFETY ISSUE AND I BELIEVE IS A DIRECT RESULT OF A FACTORY DESIGN FLAW, WHICH LEXUS SHOULD HELP RESOLVE. THE PROBLEM HAS BEEN LINGERING FOR OVER 6 YEARS NOW BECAUSE LEXUS HAS QUOTED ME AT $1500 TO REPLACE THE CIRCUIT BOARD!!!! HOW CAN THEY GET AWAY WITH THIS??? MAYBE PEOPLE NEED TO DIE IN CAR ACCIDENTS FOR SOMEONE TO TAKE ACTION AND GET THESE FAULTY PARTS RECALLED!!!!!! I REFUSE TO SPEND HARD EARNED MONEY ON THIS REPLACEMENT. I HAVE ALREADY GAVE LEXUS OVER $50,000 FOR THE CAR AND SERVICE. MY OPINION ABOUT LEXUS AND ITS "PERSUIT FOR PERFECTION" HAS CHANGED; THEY ARE JUST A BUNCH OF THIEVES. IF YOU SEARCH YOUR RECORDS I AM SURE THERE IS MANY COMPLAINTS ABOUT THIS SOME ISSUE. THANK YOU FOR YOUR TIME. CARLOS.
NHTSA complaint #10067776 — an unverified report by a vehicle owner.
TO WHOM IT MAY CONCERN: I HAVE A '93 LEXUS LS400. APPARENTLY, 80% OF THESE CARS IN THIS YEAR HAVE FAULTY INSTUMENT PANELS. THE SPEEDOMETER AND TACH NEEDLES DO NOT WORK, GAS GAUGE IS HARDLY RESPONSIVE, AND AT NIGHT THE LIGHTS FAIL TO TURN ON LEAVING THE DRIVER IN A DANGEROUS SITUATION. THIS OF COURSE IS A SAFETY ISSUE AND I BELIEVE IS A DIRECT RESULT OF A FACTORY DESIGN FLAW, WHICH LEXUS SHOULD HELP RESOLVE. THE PROBLEM HAS BEEN LINGERING FOR OVER 6 YEARS NOW BECAUSE LEXUS HAS QUOTED ME AT $1500 TO REPLACE THE CIRCUIT BOARD!!!! HOW CAN THEY GET AWAY WITH THIS??? MAYBE PEOPLE NEED TO DIE IN CAR ACCIDENTS FOR SOMEONE TO TAKE ACTION AND GET THESE FAULTY PARTS RECALLED!!!!!! I REFUSE TO SPEND HARD EARNED MONEY ON THIS REPLACEMENT. I HAVE ALREADY GAVE LEXUS OVER $50,000 FOR THE CAR AND SERVICE. MY OPINION ABOUT LEXUS AND ITS "PERSUIT FOR PERFECTION" HAS CHANGED; THEY ARE JUST A BUNCH OF THIEVES. IF YOU SEARCH YOUR RECORDS I AM SURE THERE IS MANY COMPLAINTS ABOUT THIS SOME ISSUE. THANK YOU FOR YOUR TIME. CARLOS.
NHTSA complaint #10067776 — an unverified report by a vehicle owner.
INSTRUMENT PANEL LIGHTS DOES NOT TURN ON IN THE MORNING, AN IT TAKES 30-45 MIN TO FLICKER AND LIGHT UP. THE COST TO INSTALL AT THE LEXUS DEALERSHIP FOR NEW MOTHERBOARD AND LABOR IS ~$1,100. THIS SHOULD BE A MAJOR RECALL ITEM BY LEXUS. I WOULD LIKE TO KNOW WHAT OTHER OWNERS HAVE DONE WITH SIMILAR COMPLAINTS TO MITIGATE THIS ISSUE.
NHTSA complaint #10041121 — an unverified report by a vehicle owner.
ELECTRONIC GUAGE CLUSTER FAILS WHEN STARTING UP IN THE MORNING. ONCE THE CAR (DASH) WARMS UP, THE NEEDLES AND LIGHTS FLICKER AND FINALLY TURN ON. UNABLE TO SEE FUEL GUAGE, MILEAGE AND TACH.SPEEDO FOR UP TO 20 MINUTES AFTER STARTUP.
NHTSA complaint #10025216 — an unverified report by a vehicle owner.
THE INSTRUMENT CLUSTER IN MY '93 LEXUS LS400 GOES DEAD INTERMITTENTLY. WHEN THIS HAPPENS, EVERY INDICATOR STOPS WORKING. I BELIEVE THAT THIS IS A SAFETY ISSUE BECAUSE THE SPEEDOMETER AND FUEL GAUGES DO NOT OPERATE. THIS HAS CAUSED 2 CLOSE CALLS RECENTLY FOR MY WIFE. SHE RAN OUT OF GAS IN HEAVY TRAFFIC ONCE. SHE JUST GOT A SPEEDING TICKET THIS WEEK FOR 45MPH IN A 35MPH ZONE. TS
NHTSA complaint #10002838 — an unverified report by a vehicle owner.
I HAVE A '94 LEXUS LS400 ON WHICH THE INSTRUMENT PANEL DISPLAY DOES NOT FUNCTION AT LOW TEMPERATURES. IT WILL TAKE UP TO AN HOUR OF DRIVING BEFORE THE INSTUMENT PANEL LIGHTS UP AND THE GAGES BECOME VISIBLE. ONE HAS TO NOTE THAT THIS IS A NEON-LIT INSTRUMENT PANEL WHICH WILL BE TOTALLY DARK DAY OR NIGHT WHEN THE LIGHTING DOES NOT WORK. THE USER WILL NOT BE ABLE TO SEE ANY WARNING LIGHTS, VEHICLE SPEED AND FUEL LEVEL. THIS IS A SYSTEMIC PROBLEM WITH "90 TO '94 MODEL YEARS AND POSSIBLY LATER ONES ALSO ( I PERSONALLY KNOW OF AT LEAST 10 CASES). LEXUS IS QUOTING $1,200 TO $1,600 TO REPAIR THIS DEFECT. BASED ON THE PRICE TAG, MANY PEOPLE WILL BE RELUCTANT TO HAVE IT REPAIRED AND CONSEQUENTLY THERE WILL BE MOTORISTS ON THE ROAD WHO WILL NOT KNOW WHAT SPEED THEY ARE GOING OR WHETHER THEY WILL RUN OUT OF GAS. I BELIVE THAT THIS IS A SAFETY DEFECT THAT SHOULD BE CORRECTED BY THE MANUFACTURER THROUGH A RECALL.
NHTSA complaint #10002808 — an unverified report by a vehicle owner.
WHEN STARTING VEHICLE AND ENGINE IS COLD, THE DASH GAUGES DO NOT OPERATE. AFTER VEHICLE ENGINE HAS WARMED, THE DASH GAUGES START TO FLICKER AND EVENTUALLY COME ON. WITHOUT THE DASH GAUGES, YOU DO NOT KNOW HOW FAST GOING, IF CRUISE IS ENGAGED, HOW MUCH GAS, THE TEMPERATURE OF ENGINE, ETC. TOOK TO DEALER AND THE PART THAT NEEDS REPLACING IS A METER ASSEMBLY CIRCUIT BOARD (PART # 83247-5A050-RP). AFTER RESEARCH, I FOUND THAT THE -RP OF THE PART NUMBER MEANS THE CIRCUIT BOARD HAS TO BE PROGRAMMED WITH MY CURRENT MILEAGE. FURTHER INVESTIGATION SHOWS THAT WHEN THE DASH IN NOT OPERATING, MY MILEAGE IS NOT BEING REGISTERED. I THINK IT IS POOR DESIGN TO STORE ODOMETER READING IN FLASH MEMORY (I HAVE VERIFIED THIS BY RECORDING ODOMETER READING WHEN DASH WAS OPERABLE. DROVE ABOUT 15 TO 20 MILES, WHEN DASH NOT OPERABLE, AND VERIFIED THAT THE ODOMETER HAD NOT REGISTERED THE MILEAGE). I HAVE GONE TO MANY LEXUS RELATED SITES (CLUBS, BULLETIN BOARDS, MESSAGE BOARDS) AND FOUND THIS TO BE QUITE PREVALENT.
NHTSA complaint #10000850 — an unverified report by a vehicle owner.
CONSUMER STATED THAT WHEN STARTING UP THE VEHICLE THE INSTRUMENT PANEL LIGHTS WILL WORK INTERMITTENTLY CAUSING ADISTRACTION TO THE CONSUMER. DEALER NOTIFIED. TS
NHTSA complaint #10002336 — an unverified report by a vehicle owner.
WHEN IT'S COLD OUTSIDE VEHICLE HAS NO DASH BOARD LIGHTS, MAKING DRIVER UNABLE TO READ SIGNAL. HE WOULDNT KNOW FAST HE IS GOING OR HOW MUCH GAS THEY HAVE LEFT, ETC,.
NHTSA complaint #8009554 — an unverified report by a vehicle owner.