Owners have filed 353 complaints
about the 2004 Lexus RX330 with NHTSA between 2003 and 2021.
The largest single group is the brakes.
Across this model's run it ranks 1 of 3 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 81
Against the median year of the Lexus RX330. 50 means typical for this
model; 100 means roughly double.
Severity — 100
22.4% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 81
47% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
2812.0%
1,000 – 9,999 miles
4017.1%
10,000 – 24,999 miles
3213.7%
25,000 – 49,999 miles
2912.4%
50,000 – 74,999 miles
2912.4%
75,000 – 99,999 miles
3012.8%
100,000 – 149,999 miles
3113.2%
150,000+ miles
156.4%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jun 2003peak 28Mar 2021
NHTSA investigations into the 2004 Lexus RX330
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
RQ10003Opened 16 Feb 2010Closed 1 Mar 2011ELECTRICAL SYSTEM:SOFTWARE
Unintended and Uncontrolled Acceleration
On February 16, 2010, NHTSA's Office of Defects Investigation (ODI) opened RQ10-003 to determine whether the scope of prior Toyota recalls relating to potential unintended acceleration were sufficiently broad, including, among others, Toyota recalls 07E-082, 09V-388, 10V-017, and 10V-023.NHTSA also requested information regarding potential electronic causes of unintended acceleration in Toyota and Lexus vehicles.I. Pedal Interference from Floor mats, Carpet Covers and Plastic Pads in Carpets.During the RQ10-003 investigation, ODI reviewed a large volume of documents to assess whether additiona...
PE05009Opened 10 Feb 2005Closed 15 Jun 2005SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
VACUUM BRAKE BOOSTER FAILURE
ON FEBRUARY 10, 2005, THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED A PRELIMINARY EVALUATION TO INVESTIGATE ALLEGED LOSS OF BRAKE POWER-ASSIST IN CERTAIN 2004 MODEL YEAR (MY) LEXUS RX330 VEHICLES BUILT THROUGH APPROXIMATELY JUNE 30, 2004.THE SUBJECT VEHICLES WERE MANUFACTURED AT TOYOTA MOTOR MANUFACTURING CANADA, INC.?S CAMBRIDGE, ONTARIO ASSEMBLY PLANT AND WERE EQUIPPED WITH VACUUM BRAKE BOOSTER ASSEMBLIES SOURCED FROM AISIN SEIKI CO., LTD (AISIN) SUBSIDIARY ADVICS NORTH AMERICA, INC. (ADVICS-NA).TO DATE, ODI IS AWARE OF 146 NON-DUPLICATIVE REPORTS THAT ALLEGE LOSS OF BRAKE POWER-ASSIST AN...
Complaints that involved harm
Reports where the owner recorded a crash, a fire, an injury or a death.
at 92,000 milesMT. Pleasant, TNFire
STRUCTURE
TL* THE CONTACT OWNS A 2004 LEXUS RX330. THE CONTACT STATED THAT THE DASHBOARD EXPERIENCED MELTING AND CRACKING. ALSO, SEVERAL SECTIONS OF THE DASHBOARD SEPARATED AND FELL OFF. IN ADDITION, WHILE DRIVING, A GLARE FROM THE SUNLIGHT WAS PRESENT ON THE MELTED DASHBOARD, WHICH CAUSED A VISIBILITY HAZARD. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER( LEXUS OF COOL SPRINGS, 1636 WESTGATE CIR, BRENTWOOD, TN) WERE BOTH NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 92,000.
NHTSA complaint #11104098 — an unverified report by a vehicle owner.
at 119,000 milesEGG Harbor, NJCrash
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 LEXUS RX330. WHILE BACKING UP THE VEHICLE IN THE DRIVEWAY AT A LOW RATE OF SPEED, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION AND CRASHED INTO THE GARAGE AND HOUSE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. DURING THE INCIDENT, THE VEHICLE FAILED TO IMMEDIATELY STOP WHILE DEPRESSING THE BRAKE PEDAL. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 119,000.
NHTSA complaint #10822595 — an unverified report by a vehicle owner.
at 119,000 milesEGG Harbor, NJCrash
SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 LEXUS RX330. WHILE BACKING UP THE VEHICLE IN THE DRIVEWAY AT A LOW RATE OF SPEED, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION AND CRASHED INTO THE GARAGE AND HOUSE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. DURING THE INCIDENT, THE VEHICLE FAILED TO IMMEDIATELY STOP WHILE DEPRESSING THE BRAKE PEDAL. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 119,000.
NHTSA complaint #10822595 — an unverified report by a vehicle owner.
at 60,000 milesParadise Valley, AZCrash2 injured
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 LEXUS RX330. WHILE DRIVING APPROXIMATELY 2 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED. AS A RESULT, THE CONTACT CRASHED INTO TWO OTHER VEHICLES AND A CURB. THE TWO PASSENGERS IN THE OTHER VEHICLES SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR BODY REPAIRS. THE VEHICLE WAS NOT DIAGNOSED FOR THE FAILURE. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
NHTSA complaint #10776614 — an unverified report by a vehicle owner.
Shoreline, WACrash1 injured
UNKNOWN OR OTHER
THIS ACCIDENT WAS HAPPENED BY MY MOTHER IN LAW AT THE STARBUCKS PARKING SPOT, SHORELINE, WA. SHE WAS DRIVING SLOW TO PARK THE CAR IN THE SPOT AND SHE ONLY PUSHED THE BRAKE TO FINISH THE PARKING. HOWEVER, THE CAR SUDDENLY SPED UP AND JUMPED OVER THE PARKING SPOT'S FENCE. THEN, THE CAR BROKE THE IRON POLE AND HIT THE COMING CAR ALONG THE STREET OVER THE FENCE. SHE SAID SHE DIDN'T TOUCH ANYTHING AND JUST DIDN'T SWICH THE GEAR. SHE WAS VERY SHOCKED AND STARTLED, ALSO SHE DOESN'T WANT TO DRIVE THE CAR ANYMORE. IF THERE HAVEN'T HAD AN AUDDEN ACCELERATION, THE ACCIDENT WOULDN'T HAVE HAPPENED. THAT'S WHY OUR FAMILY THIS COULD BE A SUDDEN ACCELERATION CASE FOR 2004 LEXUS RX330.
NHTSA complaint #10748276 — an unverified report by a vehicle owner.
at 104,497 milesNewport Beach, CACrash
AIR BAGS
I WAS DRIVING INTO A PARKING STRUCTURE AND WAS STARTLED BY SOMETHING INSIDE THE CAR FALLING. I LOST CONTROL OF THE VEHICLE AND RAN HEAD-ON INTO A CONCRETE POLE. THE AIRBAGS DID NOT DEPLOY. THE CAR WAS DEEMED A TOTAL LOSS AND, IN AN ACCIDENT OF THAT TYPE, IT WAS SCARY THAT THE AIRBAGS DID NOT DEPLOY.
NHTSA complaint #10672292 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 103,000 milesGreat Falls, VA
STRUCTURE:INTERIOR PANELS:DASHBOARD
TL* THE CONTACT OWNS A 2004 LEXUS RX330. THE CONTACT STATED THAT WHILE INSPECTING THE INTERIOR OF THE VEHICLE, HE NOTICED THAT THE DASHBOARD ON THE DRIVER'S AND PASSENGER'S SIDE AIR BAG ENCLOSURE AREA WAS CRACKED. POHANKA LEXUS (13909 LEE JACKSON MEMORIAL HIGHWAY, CHANTILLY, VA 20151, (703) 968-9100) WAS INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 103,000.
NHTSA complaint #11405774 — an unverified report by a vehicle owner.
at 158,000 milesLockport, NY
ENGINE
HAVE HAD TO REPLACE RADIATOR 3 TIMES & WILL NEED A 4TH AT THIS TIME, SINCE 2015, WAS BOUGHT USED IN 2014. !ST REPLACEMENT 2015 2ND) 2016, 3RD) 2017, AND NOW NEEDS AGAIN. MANY WEBSITES STATE MANY DIFFERENT PROBLEMS RELATED TO MY VEHICLE, AS WELL AS OTHERS OF A NEW YEAR IE; 2005, 2006. LEXUS CLAIMS VIN IS THE ONLY SOURCE TO VERIFY IF NEEDS FIXING STATED TO ME, YET A WEBSOURCE CLUBLEXUS.COM/FORUM SHOWS A STATEMENT BY LEXUS STATING THE ISSUE IS NOT BY VIN ALONE BUT BY MAKE MODEL & YEAR. A LOCAL RADIATOR SHOP IN WESTERN STATED TO ME VIA PHONE THAT LEXUS DEALERSHIP SERVICE FOR A WHILE IN PAST HAD ORDERED MANY, MANY RADIATORS BECAUSE AS IT WAS STATED SOME KIND OF ELECTRICAL ISSUE WAS CAUSING THE ANTIFREEZE TO BECOME ACIDIC AND DESTROYING RADIATOR FROM WITHIN. THIS IS ANOTHER NOT WELL KNOWN ISSUE WITH THIS MODEL THAT SEEMS TO HAVE NOT BEEN MADE PUBLIC THAT I CAN FIND. MY RADIATOR MECHANIC THAT REPLACED MINE 2 OF THE 3 TIMES STATED THAT THE RADIATOR WAS LEAKING COULD NOT FIND ANY OTHER ISSUES IN 2015, & 2017. THIS IMPLIES THAT THE ISSUE STATED FROM PREVIOUS STATED WEBSITE ISN'T EVEN THE ISSUE THAT I'M EXPERIENCING. MY CLOSEST LEXUS DEALERSHIP IS AWARE OF THE ACIDIC PROBLEM BASED ON STATEMENT GIVEN TO ME BY THE LOCAL RADIATOR SHIP REP THAT I TALKED TO.
NHTSA complaint #11234872 — an unverified report by a vehicle owner.
Houston, TX
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 LEXUS RX330. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR AN UNKNOWN RECALL. THE CONTACT REFERENCED TECHNICAL SERVICE BULLETIN NUMBER: POL14-03 (CRACKED DASHBOARD). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WEST SIDE LEXUS (12000 KATY FWY, HOUSTON, TX 77079, (281) 558-3030) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT STATED THAT THE VEHICLE WAS ALSO INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V112000 (VEHICLE SPEED CONTROL). THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #11219600 — an unverified report by a vehicle owner.
Houston, TX
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 LEXUS RX330. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR AN UNKNOWN RECALL. THE CONTACT REFERENCED TECHNICAL SERVICE BULLETIN NUMBER: POL14-03 (CRACKED DASHBOARD). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WEST SIDE LEXUS (12000 KATY FWY, HOUSTON, TX 77079, (281) 558-3030) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT STATED THAT THE VEHICLE WAS ALSO INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V112000 (VEHICLE SPEED CONTROL). THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #11219601 — an unverified report by a vehicle owner.
Anaheim, CA
EXTERIOR LIGHTING
THE RED PLASTIC HOUSING THAT THE TAILLIGHT IS IN IS MELTED, THE LIGHTS ARE STILL WORKING, BUT THE RED PLASTIC AROUND THE BULB HAS MELTED ON BOTH THE RIGHT AND LEFT REAR BRAKE LIGHTS
NHTSA complaint #11189791 — an unverified report by a vehicle owner.
at 105,000 milesGlorieta, NM
UNKNOWN OR OTHER
SUNROOF EXPLODED ON HIGHWAY GOING 60 MPH TEMPERATURE AT 35 DEGREES.
NHTSA complaint #11186518 — an unverified report by a vehicle owner.
at 185,000 milesLOS Lunas, NM
VEHICLE SPEED CONTROL
CRUISE CONTROL WILL NOT TURN ON, CANNOT OPERATE WHILE CAR IS IN MOTION ON THE HIGHWAY. 12
NHTSA complaint #11161766 — an unverified report by a vehicle owner.
at 185,000 milesLOS Lunas, NM
ELECTRICAL SYSTEM
CRUISE CONTROL WILL NOT TURN ON, CANNOT OPERATE WHILE CAR IS IN MOTION ON THE HIGHWAY. 12
NHTSA complaint #11161766 — an unverified report by a vehicle owner.
Pearl, MS
UNKNOWN OR OTHER
THE DASHBOARD IS CRACKING UP BAD AND WHEN I'M DRIVING I BE HERRING POPING SOUND COMING FROM THE DASHBOARD AND WHEN THE HEAT IS ON IT BE MAKING LOAD SOUND
NHTSA complaint #11152798 — an unverified report by a vehicle owner.
Pearl, MS
STRUCTURE:BODY
THE DASHBOARD IS CRACKING UP VERY BAD
NHTSA complaint #11149805 — an unverified report by a vehicle owner.
at 140,500 milesGreensboro, NC
AIR BAGS
RECENTLY THERE WAS A POPPING SOUND WHILE THE VEHICLE WAS TURNED ON AND WAS STATIONARY. IT RESULTED IN CRACKS ON THE FRONT PASSENGER SIDE DASHBOARD. I AM SCARED TO DRIVE THE VEHICLE AS I DO NOT KNOW WHAT HAPPENED. IS THERE A LEXUS RECALL FOR THE SAME PROBLEM?
NHTSA complaint #11130853 — an unverified report by a vehicle owner.
at 116,000 milesBakerfield, CA
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 LEXUS RX330. THE CONTACT STATED THAT THE DASHBOARD EXPERIENCED SEVERE CRACKING. THE CONTACT WAS CONCERNED THAT THE DEBRIS FROM THE CRACKING COULD POTENTIALLY BECOME SHRAPNEL THAT COULD CAUSE INJURY IN THE EVENT OF AN AIR BAG DEPLOYMENT. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST SINCE IT WAS CONSIDERED A COSMETIC FAILURE. THE FAILURE MILEAGE WAS 116,000.
NHTSA complaint #11128719 — an unverified report by a vehicle owner.
at 70,000 milesAllen, TX
UNKNOWN OR OTHER
WE LATELY HAVE HAD DASHBOARD CRACKS OR MELTING ALTHOUGH WE HAVE GARAGE MAINTAINED OUR CAR VERY CAREFULLY WITH VERY LOW MILEAGE OF 70,000 ONLY. THIS IS NOT HEALTHY AND VERY HARMFUL TO OUR LEXUS EXPERIENCE. BY THE WAY, WE HAVEN'T HAD SUCH CRACKS UNTIL NOW DUE TO OUR WELL MAINTENANCE SO THAT WE MISSED DASHBOARD RECALL WHICH WAS EXPIRED ON MAY 31 2017.
NHTSA complaint #11119967 — an unverified report by a vehicle owner.
at 92,000 milesMT. Pleasant, TNFire
STRUCTURE
TL* THE CONTACT OWNS A 2004 LEXUS RX330. THE CONTACT STATED THAT THE DASHBOARD EXPERIENCED MELTING AND CRACKING. ALSO, SEVERAL SECTIONS OF THE DASHBOARD SEPARATED AND FELL OFF. IN ADDITION, WHILE DRIVING, A GLARE FROM THE SUNLIGHT WAS PRESENT ON THE MELTED DASHBOARD, WHICH CAUSED A VISIBILITY HAZARD. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER( LEXUS OF COOL SPRINGS, 1636 WESTGATE CIR, BRENTWOOD, TN) WERE BOTH NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 92,000.
NHTSA complaint #11104098 — an unverified report by a vehicle owner.
at 170,000 milesHillsboro, OR
SUSPENSION
TL* THE CONTACT OWNS A 2004 LEXUS RX330. THE CONTACT STATED THAT THE AIR SUSPENSION SYSTEM FAILED. WHILE DRIVING VARIOUS SPEEDS, A LOUD NOISE WAS HEARD FROM THE REAR PASSENGER SIDE OF THE VEHICLE. THE CONTACT INSPECTED THE VEHICLE AND FOUND THAT THE MOTOR THAT REGULATED THE AIR SUSPENSION SYSTEM FAILED. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 170,000.
NHTSA complaint #11102271 — an unverified report by a vehicle owner.
at 170,000 milesHillsboro, OR
SUSPENSION:REAR
TL* THE CONTACT OWNS A 2004 LEXUS RX330. THE CONTACT STATED THAT THE AIR SUSPENSION SYSTEM FAILED. WHILE DRIVING VARIOUS SPEEDS, A LOUD NOISE WAS HEARD FROM THE REAR PASSENGER SIDE OF THE VEHICLE. THE CONTACT INSPECTED THE VEHICLE AND FOUND THAT THE MOTOR THAT REGULATED THE AIR SUSPENSION SYSTEM FAILED. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 170,000.
NHTSA complaint #11102271 — an unverified report by a vehicle owner.
at 100,000 milesFT. Myers Beach, FL
UNKNOWN OR OTHER
DASHBOARD CRACKED
NHTSA complaint #11075747 — an unverified report by a vehicle owner.
at 90,000 milesHuntington Beach, CA
UNKNOWN OR OTHER
I HAVE BEEN WAITING FOR OVER 2 YEARS NOW FOR THE DASHBOARD REPLACEMENT RECALL AND WOULD LIKE TO SELL THE CAR BUT THE DASHBOARD IS CRACKING AND UNSIGHTLY.
NHTSA complaint #11073331 — an unverified report by a vehicle owner.
Clark¿S Summit, PA
UNKNOWN OR OTHER
BACKING UP MY SPARE TIRE FELL RIGHT ON THE GROUND I THOUGHT I HIT SOMEONE LOOKS LIKE THE CABLE ROTTED I WAS LUCKY WAS ON MY WAY TO GO ON HIGHWAY WITH MY GRAND DAUGHTER AND IF IT HAPPENED ON HIGHWAY SOMEONE COULD OF CAUSED A MAJOR ACCIDENT
NHTSA complaint #11047975 — an unverified report by a vehicle owner.
Granbury, TX
SUSPENSION
MY 2004 LEXUS RX330 IS JUMPING ALL OVER THE ROAD, REPAIR SHOP DIAGNOSTICS SHOW THE RIDE HEIGHT CONTROL AND AIR RIDE STRUTS HAVE FAILED CAUSING AN UNSAFE CONDITION, APPARENTLY LEXUS WAS FULLY AWARE OF THE ISSUE ONLY MAKING THIS MODEL YEAR WITH THE AIR RIDE CONTROL AND KNOWING THE SYSTEM WILL ONLY LAST TEN YEARS BEFORE FAILURE. I GUESS THEY FIGURED AFTER TEN YEARS MOST VEHICLES WOULD HAVE EITHER INSTALLED THE CONVERSION KIT OR HAVE BEEN SOLD FORWARD SO MANY TIMES THAT NEW OWNERS WOULD NOT PURSUE A SAFETY RECALL. AN ENTIRE INDUSTRY HAS BEEN CREATED TO DEAL WITH THE ISSUE RETAILING CONVERSION KITS SO MUCH SO THAT MY TOYOTA REPAIR SHOP HAS SUGGESTED INSTALLING THE CONVERSION KIT WHICH THEY OFFER. MY VEHICLE BOUNCES WHEN NAVIGATING TURNS AND BUMPS, WHILE SITTING STILL THE VEHICLE RAISES AND LOWERS INDEPENDENT OF ANYTHING MANUALLY INITIATED AND SIDE TO SIDE LIFTS AND LOWERS.
NHTSA complaint #11023758 — an unverified report by a vehicle owner.
Granbury, TX
ELECTRONIC STABILITY CONTROL (ESC)
MY 2004 LEXUS RX330 IS JUMPING ALL OVER THE ROAD, REPAIR SHOP DIAGNOSTICS SHOW THE RIDE HEIGHT CONTROL AND AIR RIDE STRUTS HAVE FAILED CAUSING AN UNSAFE CONDITION, APPARENTLY LEXUS WAS FULLY AWARE OF THE ISSUE ONLY MAKING THIS MODEL YEAR WITH THE AIR RIDE CONTROL AND KNOWING THE SYSTEM WILL ONLY LAST TEN YEARS BEFORE FAILURE. I GUESS THEY FIGURED AFTER TEN YEARS MOST VEHICLES WOULD HAVE EITHER INSTALLED THE CONVERSION KIT OR HAVE BEEN SOLD FORWARD SO MANY TIMES THAT NEW OWNERS WOULD NOT PURSUE A SAFETY RECALL. AN ENTIRE INDUSTRY HAS BEEN CREATED TO DEAL WITH THE ISSUE RETAILING CONVERSION KITS SO MUCH SO THAT MY TOYOTA REPAIR SHOP HAS SUGGESTED INSTALLING THE CONVERSION KIT WHICH THEY OFFER. MY VEHICLE BOUNCES WHEN NAVIGATING TURNS AND BUMPS, WHILE SITTING STILL THE VEHICLE RAISES AND LOWERS INDEPENDENT OF ANYTHING MANUALLY INITIATED AND SIDE TO SIDE LIFTS AND LOWERS.
NHTSA complaint #11023758 — an unverified report by a vehicle owner.
at 145,000 milesStanton, CA
SERVICE BRAKES
THE SERVICE (FOOT) BRAKE IS NOT HOLDING PRESSURE AT A STOP SIGN OR STOP LIGHT WHEN THE VEHICLE IS IN DRIVE. EVEN THOUGH FOOT BRAKE IS APPLIED FULLY, VEHICLE TENDS TO MOVE FORWARD AND MAY CAUSE AN ACCIDENT WITH THE CAR/OBJECT IN FRONT OF THE VEHICLE.
NHTSA complaint #11011184 — an unverified report by a vehicle owner.
Largo, FL
UNKNOWN OR OTHER
THE MAIN DASHBOARD IS CRACKED ALL AROUND THE PASSENGER AIRBAG, IGNITION SWITCH, FROM THE DRIVER SIDE ALL THE WAY TO THE PASSENGER SIDE. IT IS GETTING WORSE BY THE MINUTE! IT IS PART OF THE LEXUS WARRANTY ENHANCEMENT PROGRAM AND I HAVE BEEN GETTING THE RUN AROUND FOR TWO YEARS. EACH TIME I CALL, ITS THE SAME OLD STORY: 'NOT ENOUGH DASHBOARDS COMING IN AND THEY ARE BEING REPLACED AS THEY COME IN." I AM NUMBER 452 OUT OF 1400 LEXUS RX'S THAT NEED REPLACEMENT. ITS RIDICULOUS THAT IN 2 YEARS THEY HAVEN'T REPLACED A THIRD OF THE DASHBOARDS??? ITS A SCAM, THEY ARE JUST WAITING PEOPLE OUT UNTIL THEY RUN OUT OF TIME. THOUGH THEY WILL TELL YOU THAT THE WARRANTY PASSES TO ANYONE YOU SELL THE CAR TO BUT WHO IS GOING TO BELIEVE THAT?? THEY'VE WASTED 2 YEARS AND AREN'T EVEN CLOSE TO REPLACING THE DASHBOARDS.
NHTSA complaint #10978617 — an unverified report by a vehicle owner.
Chicago, IL
POWER TRAIN
AS OF 3/18/2016 I PURCHASED AN NEW RADIATOR FOR A TOTAL OF $945 AT MCGRATH LEXUS DEALERSHIP IN CHICAGO ON DIVISION ST BECAUSE THE OLD RADIATOR WAS LEAKING. AS OF 3/31/2017 THE NEW RADIATOR IS NOW LEAKING AND THE CAR WOULD NOT START BECAUSE THE CAR WAS OVER HEATING. AS OF 4/1/2017 THE TIMING BELT AND WATER PUMP FOR THE STEERING WILL NEEDS TO BE REPLACED. TODAY 4/1/2017 MCGRATH LEXUS DEALER STATED I WILL COST AT LEAST $1200 WITH LABOR INCLUDED FOR THEM TO REPAIR. AFTER FURTHER RESEARCH ON RECALLS FOR MY 2004 LEXUS RX330 I DISCOVERED THESE REQUIRED REPAIRS ARE LEXUS DEAKER RECALLS. WHY WOULD MCGRATH LEXUS CHARGE ME IF THESE ARE RECALLS ON MY LEXUS.
NHTSA complaint #10969946 — an unverified report by a vehicle owner.
Chicago, IL
STEERING
AS OF 3/18/2016 I PURCHASED AN NEW RADIATOR FOR A TOTAL OF $945 AT MCGRATH LEXUS DEALERSHIP IN CHICAGO ON DIVISION ST BECAUSE THE OLD RADIATOR WAS LEAKING. AS OF 3/31/2017 THE NEW RADIATOR IS NOW LEAKING AND THE CAR WOULD NOT START BECAUSE THE CAR WAS OVER HEATING. AS OF 4/1/2017 THE TIMING BELT AND WATER PUMP FOR THE STEERING WILL NEEDS TO BE REPLACED. TODAY 4/1/2017 MCGRATH LEXUS DEALER STATED I WILL COST AT LEAST $1200 WITH LABOR INCLUDED FOR THEM TO REPAIR. AFTER FURTHER RESEARCH ON RECALLS FOR MY 2004 LEXUS RX330 I DISCOVERED THESE REQUIRED REPAIRS ARE LEXUS DEAKER RECALLS. WHY WOULD MCGRATH LEXUS CHARGE ME IF THESE ARE RECALLS ON MY LEXUS.
NHTSA complaint #10969946 — an unverified report by a vehicle owner.