Owners have filed 34 complaints
about the 2024 Lincoln Nautilus with NHTSA between 2024 and 2026.
The largest single group is the electrical system.
Across this model's run it ranks 2 of 7 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 40
Against the median year of the Lincoln Nautilus. 50 means typical for this
model; 100 means roughly double.
Severity — 76
14.7% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 100
86% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2024 compares with every other Lincoln Nautilus
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2024 Lincoln Nautilus
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Driver Assist & Collision Avoidance
514.7%
Median failure at 10,000 miles
Windows, Mirrors & Wipers
514.7%
Median failure at 15,596 miles
Electrical System
514.7%
1 crashes, 0 fires · median 15,596 mi
Other & Unspecified
411.8%
2 crashes, 0 fires
Acceleration & Cruise Control
38.8%
Median failure at 13,300 miles
Brakes
38.8%
Median failure at 50 miles
Body & Structure
25.9%
Engine & Cooling
25.9%
Median failure at 48,000 miles
Seats
12.9%
Seat Belts
12.9%
Fuel & Propulsion
12.9%
Airbags
12.9%
1 crashes, 0 fires
Transmission & Drivetrain
12.9%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
114.3%
10,000 – 24,999 miles
571.4%
25,000 – 49,999 miles
114.3%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
May 2024peak 9Aug 2026
Recalls on the 2024 Lincoln Nautilus
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 20263185,672 units in Canada
Other
Issue: On certain vehicles, the software update installed by a Ford dealer during recall 25SA2 (Transport Canada recall no. 2025-547) may not be effective. As a result, a second repair is required. On certain vehicles, a software problem could cause the pedestrian alert system not to work properly. Note: This recall only affects hybrid electric vehicles. This recall replaces Transport Canada recall no. 2025-547. Vehicles that were repaired under that recall also require this repair. Safety Risk: A pedestrian alert system that doesn't work properly could create confusion and increase the risk of injury for other road users. Corrective Actions: Ford will notify owners by mail and send a wireless over-the-air software update to eligible vehicles to update the accessory protocol image module (APIM) software. Alternatively, you may schedule an appointment to have the update performed at a Ford dealership. For certain Nautilus vehicles, owners will be advised to take their vehicle to a dealership to replace the digital signal processor (DSP) module.
Recall 202612822,690 units in Canada
Visual System
Issue: On certain vehicles, a software problem could cause the rearview camera image not to display when the transmission is shifted into reverse. Additionally, certain advanced driver assistance systems may not work properly, including the pre-collision assist and lane keeping system. Note: This problem could cause the "Front Camera Fault", "Pre-Collision Assist Not Available" and/or "Lane-Keeping System Off" warning messages to display in the instrument cluster. Safety Risk: A rearview camera image that doesn't display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash. Driver assistance systems that don't work could also increase the risk of a crash. Corrective Actions: Ford will notify owners by mail and send a wireless over-the-air software update to eligible vehicles to update the image processing module (IPMA) software. Alternatively, you may schedule an appointment to have the update performed at a Ford dealership.
Recall 202572634 units in Canada
Accessories
Issue: On certain vehicles, the recall repairs completed by a Ford dealer during recall 25C36 (Transport Canada recall no. 2025-413) may not have been done correctly. As a result, another repair is required. When using the key fob "global close" feature to close the windows, a software problem could cause the window automatic reversal system not to work. If this happens, a window may not stop and retract after detecting an object. As a result, the vehicles may not meet certain requirements of Canadian regulations. Safety Risk: A window that closes with too much force could create a risk of injury. Corrective Actions: Ford will notify owners by mail and advise you to take your vehicle to a dealership to update the driver and passenger door module software.
Recall 20255474,365 units in Canada
Other
Issue: On certain vehicles, a software problem could cause the pedestrian alert system not to work properly. Note: This recall only affects hybrid electric vehicles. Safety Risk: A pedestrian alert system that doesn't work properly could create confusion and increase the risk of injury for other road users. Corrective Actions: Ford will notify owners by mail and send a wireless over-the-air software update to eligible vehicles to update the digital signal processor and audio control module software. Alternatively, you may schedule an appointment to have the update performed at a Ford dealership.
Recall 2025413474 units in Canada
Accessories
Issue: On certain vehicles, the recall repairs completed by a Ford dealer during recall 24C43 (Transport Canada recall no. 2024-776) may not have been done correctly. As a result, a second repair is required. When using the key fob "global close" feature to close the windows, a software problem could cause the window automatic reversal system not to work. If this happens, a window may not stop and retract after detecting an object. As a result, the vehicles may not meet certain requirements of Canadian regulations. Safety Risk: A window that closes with too much force could create a risk of injury. Corrective Actions: Ford will notify owners by mail and advise you to take your vehicle to a dealership to update the driver and passenger door module software.
Recall 202528140,428 units in Canada
Engine
Issue: On certain vehicles, the engine block heater could overheat when the block heater is plugged in. Note: This recall only affects certain vehicles equipped with a 1.5 L or 2.0 L engine and a factory-installed block heater. Safety Risk: An engine block heater and/or wiring that overheats or melts could create the risk of a fire. Corrective Actions: To reduce the safety risk, Ford advises you not to plug in the engine block heater until the recall repairs have been completed. Ford will notify owners by mail. You can choose to have the dealer remove the block heater, or once the final repair is available, Ford will send you another notice to advise you to take your vehicle to a dealership to replace the block heater element. The dealer will also inspect and, if necessary, replace the block heater electrical cord.
Recall 20252802,721 units in Canada
Lights And Instruments
Issue: On certain vehicles, a software problem could cause the panoramic display (instrument cluster) and center display to restart while driving. If this happens, you may not be able to see certain information about the vehicle, including the speedometer, warnings, and tell-tales. In addition, the rearview camera image may not display when the transmission is shifted into reverse. Safety Risk: Warnings, tell-tales and gauges that don't display could increase the risk of a crash. Additionally, a rearview camera image that doesn't display could reduce a driver's ability to see behind the vehicle while backing up. This could also increase the risk of a crash. Corrective Actions: Ford will notify owners by mail and advise you to take your vehicle to a dealership to update the accessory protocol interface module software.
Recall 2025200106 units in Canada
Structure
Issue: On certain vehicles, the recall repairs completed by a Ford dealer during recall 24C24 (Transport Canada recall no. 2024-463) may not have been done correctly. As a result, a second repair is required. When using the key fob "global close" feature to close the windows, a software problem could cause the window automatic reversal system not to work. If this happens, a window may not stop and retract after detecting an object. As a result, the vehicles may not meet certain requirements of Canadian regulations. Safety Risk: A window that closes with too much force could create a risk of injury. Corrective Actions: Ford will notify owners by mail and advise you to take your vehicle to a dealership to update the driver and passenger door module software.
Reports where the owner recorded a crash, a fire, an injury or a death.
Providence, RICrash
AIR BAGS
I am reporting a serious vehicle safety concern involving my company-leased 2024 Lincoln Nautilus Black Label. The vehicle was damaged while in the custody of the dealership (Tasca Lincoln). The damage was not minor cosmetic damage and involved replacement of a door assembly. The dealership returned the vehicle to me after repair in approximately two (2) days, but I was provided no safety documentation at all, including no written proof of what parts were installed, no proof whether the replacement door was new or used, and no documentation confirming that the vehicle was restored to factory safety standards. This vehicle contains advanced safety systems integrated into the doors and surrounding structure, including side airbags, crash sensors, wiring harnesses, blind spot monitoring, and other electronic safety systems. I requested documentation confirming that these safety systems were properly inspected, calibrated, and functioning correctly after the repair, but I was provided nothing. Because the repair involved a major door replacement and the vehicle was returned in only two days with no verification of airbag, sensor, or safety system calibration, I do not believe the vehicle is safe to operate. I have not been driving the vehicle due to fear that the airbags or crash detection systems may not function properly in an accident. I contacted both the dealership and Ford/Lincoln corporate customer service seeking assistance and safety verification, but neither provided help or documentation, and I have been unable to obtain any proof that the vehicle’s safety systems were properly inspected or calibrated after the repair. Ford Lincoln Corporate had no knowledge of this, until I spoke to them. They denied my claim. This is a company lease vehicle, which creates additional safety and liability concerns. I am requesting NHTSA investigate the repair and the dealership’s failure to provide documentation confirming the vehicle is safe after structural repair.
NHTSA complaint #11718455 — an unverified report by a vehicle owner.
Providence, RICrash
UNKNOWN OR OTHER
I am reporting a serious vehicle safety concern involving my company-leased 2024 Lincoln Nautilus Black Label. The vehicle was damaged while in the custody of the dealership (Tasca Lincoln). The damage was not minor cosmetic damage and involved replacement of a door assembly. The dealership returned the vehicle to me after repair in approximately two (2) days, but I was provided no safety documentation at all, including no written proof of what parts were installed, no proof whether the replacement door was new or used, and no documentation confirming that the vehicle was restored to factory safety standards. This vehicle contains advanced safety systems integrated into the doors and surrounding structure, including side airbags, crash sensors, wiring harnesses, blind spot monitoring, and other electronic safety systems. I requested documentation confirming that these safety systems were properly inspected, calibrated, and functioning correctly after the repair, but I was provided nothing. Because the repair involved a major door replacement and the vehicle was returned in only two days with no verification of airbag, sensor, or safety system calibration, I do not believe the vehicle is safe to operate. I have not been driving the vehicle due to fear that the airbags or crash detection systems may not function properly in an accident. I contacted both the dealership and Ford/Lincoln corporate customer service seeking assistance and safety verification, but neither provided help or documentation, and I have been unable to obtain any proof that the vehicle’s safety systems were properly inspected or calibrated after the repair. Ford Lincoln Corporate had no knowledge of this, until I spoke to them. They denied my claim. This is a company lease vehicle, which creates additional safety and liability concerns. I am requesting NHTSA investigate the repair and the dealership’s failure to provide documentation confirming the vehicle is safe after structural repair.
NHTSA complaint #11718455 — an unverified report by a vehicle owner.
Providence, RICrash
ELECTRICAL SYSTEM
I am reporting a serious vehicle safety concern involving my company-leased 2024 Lincoln Nautilus Black Label. The vehicle was damaged while in the custody of the dealership (Tasca Lincoln). The damage was not minor cosmetic damage and involved replacement of a door assembly. The dealership returned the vehicle to me after repair in approximately two (2) days, but I was provided no safety documentation at all, including no written proof of what parts were installed, no proof whether the replacement door was new or used, and no documentation confirming that the vehicle was restored to factory safety standards. This vehicle contains advanced safety systems integrated into the doors and surrounding structure, including side airbags, crash sensors, wiring harnesses, blind spot monitoring, and other electronic safety systems. I requested documentation confirming that these safety systems were properly inspected, calibrated, and functioning correctly after the repair, but I was provided nothing. Because the repair involved a major door replacement and the vehicle was returned in only two days with no verification of airbag, sensor, or safety system calibration, I do not believe the vehicle is safe to operate. I have not been driving the vehicle due to fear that the airbags or crash detection systems may not function properly in an accident. I contacted both the dealership and Ford/Lincoln corporate customer service seeking assistance and safety verification, but neither provided help or documentation, and I have been unable to obtain any proof that the vehicle’s safety systems were properly inspected or calibrated after the repair. Ford Lincoln Corporate had no knowledge of this, until I spoke to them. They denied my claim. This is a company lease vehicle, which creates additional safety and liability concerns. I am requesting NHTSA investigate the repair and the dealership’s failure to provide documentation confirming the vehicle is safe after structural repair.
NHTSA complaint #11718455 — an unverified report by a vehicle owner.
Livonia, MICrash1 injured
UNKNOWN OR OTHER
More than once while driving, the 48inch dashboard screen and the center touch screen, and power steering and the majority of electrical components would cease to work at all once and without warning. Essentially, the car goes "dark" like a computer that had its power cord pulled from the wall. Twice I had to come to a stop, with minimal ability to steer (no power). Eventually, after about 60 to 90 seconds, the screens rebooted slowly and regular functionality was restored after about another 60 to 90 seconds. This is not the same screen sequence as when you enter your car. Service at the dealership told me there are "various software issues with this new technology, as well as suspension, battery and severe electrical issues, many of which are posted recalls, and others are recalls pending or they have paused fixing until they can deliver new fixes, since previous fixes failed". I took my 24 Nautilus (ICE not hybrid) in for recalls on the suspension and it "going dark" while driving. I was told, and my service records include notes from the tech that also state this, that other customers are experiencing the same issues, and to expect more recalls. “This vehicle has been a nightmare”. Approximately 2 months later I was while driving down a highway exit ramp approaching a crossing city road, the vehicle again "went black". No lights or screen presence or indicators could be seen – no speedometer, no steering, no safety features such as emergency brake assist or lane assist activated. Zero control of the car. I recall screaming "I have no control! OMG!" My car hit a curb, then guard rail, then flipped and rolled, totaled the car. The driver and passenger front airbags did not deploy, the curtain bags did. I suffered minor injuries but luckily no major ones. I got the car because of all the safety features for my wife and kids. But I'll never buy another after seeing the car lose all power and control three times, the third flipping and rolling uncontrolled.
NHTSA complaint #11621823 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Fort Walton Beach, FL
UNKNOWN OR OTHER
On August 4 2026, I drove my 2024 Lincoln Nautilus home for lunch. Upon leaving my house to head back to my office, and without realizing it, I left the vehicle's key fob inside my house, approximately 30 feet from where the vehicle was parked. I was able to gain entrance to my locked vehicle and I was able to start my vehicle and drive all the way back to my office. It was not until I turned my car off, closed the door and searched my pocket for my key fob to lock the vehicle that I realized I had left the key fob at my house (approximately 3 miles from my office). I was still able to re-start my vehicle and drove back home to retrieve my key. Despite the key fob being absent from the vehicle's vicinity, the vehicle was able to be accessed (while locked), was able to be started, and the vehicle ran normally, with no warning indicating the key fob was not detected. I am concerned this defect could allow unauthorized vehicle operation, theft, or an inability for the vehicle to properly disable itself when the intended operator's key is not present.
NHTSA complaint #11754787 — an unverified report by a vehicle owner.
at 15,596 milesBethlehem, PA
ELECTRICAL SYSTEM
The contact owns a 2024 Lincoln Nautilus. While the vehicle was parked, the rear hatch unexpectedly opened and struck a building, causing the taillight to crack and leaving scratches and a crack on the bumper. Additionally, the contact stated that the gear shifter failed to shift to drive or reverse while attempting to drive into a driveway. The vehicle was turned off and restarted five times before it operated as intended. On another occasion, the Forward Collision Avoidance warning lights started flashing erroneously. The contact stated that shortly after purchasing the vehicle, the vehicle lost motive power, with an abnormal sound coming from the vehicle before the vehicle shut off. The radio occasionally activated, and the lights would turn on while the vehicle was turned off and unoccupied. The contact also stated that the front windshield and the rear glass had developed large cracks without impact, and that the panoramic sunroof often opened independently while driving at highway speeds. The vehicle was inspected by a dealer and was deemed to be in good operating condition. The dealer was notified of the failure; however, the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 15,596.
NHTSA complaint #11733300 — an unverified report by a vehicle owner.
at 15,596 milesBethlehem, PA
VISIBILITY
The contact owns a 2024 Lincoln Nautilus. While the vehicle was parked, the rear hatch unexpectedly opened and struck a building, causing the taillight to crack and leaving scratches and a crack on the bumper. Additionally, the contact stated that the gear shifter failed to shift to drive or reverse while attempting to drive into a driveway. The vehicle was turned off and restarted five times before it operated as intended. On another occasion, the Forward Collision Avoidance warning lights started flashing erroneously. The contact stated that shortly after purchasing the vehicle, the vehicle lost motive power, with an abnormal sound coming from the vehicle before the vehicle shut off. The radio occasionally activated, and the lights would turn on while the vehicle was turned off and unoccupied. The contact also stated that the front windshield and the rear glass had developed large cracks without impact, and that the panoramic sunroof often opened independently while driving at highway speeds. The vehicle was inspected by a dealer and was deemed to be in good operating condition. The dealer was notified of the failure; however, the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 15,596.
NHTSA complaint #11733300 — an unverified report by a vehicle owner.
Chelmsford, MA
ELECTRICAL SYSTEM
The contact owns a 2024 Lincoln Nautilus. The contact received notifications of NHTSA Campaign Numbers: 24V953000 (VISIBILITY), 25V337000 (ELECTRICAL SYSTEM, EQUIPMENT), 26V165000 (BACK OVER PREVENTION, ELECTRICAL SYSTEM) and 25V691000 (BACK OVER PREVENTION, FORWARD COLLISION AVOIDANCE), and the vehicle was taken to the dealer for the recall repairs; however, the dealer was unable to complete the APIM recall repair successfully. The contact stated that the vehicle remained with the dealer for approximately 7 weeks. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and advised the contact that the dealer was making every effort to resolve the issue. The contact had not experienced a failure.
NHTSA complaint #11731869 — an unverified report by a vehicle owner.
Chelmsford, MA
BACK OVER PREVENTION
The contact owns a 2024 Lincoln Nautilus. The contact received notifications of NHTSA Campaign Numbers: 24V953000 (VISIBILITY), 25V337000 (ELECTRICAL SYSTEM, EQUIPMENT), 26V165000 (BACK OVER PREVENTION, ELECTRICAL SYSTEM) and 25V691000 (BACK OVER PREVENTION, FORWARD COLLISION AVOIDANCE), and the vehicle was taken to the dealer for the recall repairs; however, the dealer was unable to complete the APIM recall repair successfully. The contact stated that the vehicle remained with the dealer for approximately 7 weeks. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and advised the contact that the dealer was making every effort to resolve the issue. The contact had not experienced a failure.
NHTSA complaint #11731869 — an unverified report by a vehicle owner.
Chelmsford, MA
FORWARD COLLISION AVOIDANCE
The contact owns a 2024 Lincoln Nautilus. The contact received notifications of NHTSA Campaign Numbers: 24V953000 (VISIBILITY), 25V337000 (ELECTRICAL SYSTEM, EQUIPMENT), 26V165000 (BACK OVER PREVENTION, ELECTRICAL SYSTEM) and 25V691000 (BACK OVER PREVENTION, FORWARD COLLISION AVOIDANCE), and the vehicle was taken to the dealer for the recall repairs; however, the dealer was unable to complete the APIM recall repair successfully. The contact stated that the vehicle remained with the dealer for approximately 7 weeks. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and advised the contact that the dealer was making every effort to resolve the issue. The contact had not experienced a failure.
NHTSA complaint #11731869 — an unverified report by a vehicle owner.
Bessemer, AL
VISIBILITY:WINDSHIELD
The contact's husband owns a 2024 Lincoln Nautilus. The contact stated that the windshield had cracked on four occasions between February 2025 and April 2026 and was replaced three times. The contact stated that the windshield started cracking from the bottom without impact, and the crack expanded, requiring the windshield to be replaced. The contact stated that the windshield cracked on one occasion after a bug struck the windshield. The windshield was replaced three times by Safelite Auto and Glass; however, the failure recurred. The dealer was notified of the failure and provided a refund for one of the repairs. The manufacturer was notified of the failure and informed the contact that the failure was an unknown issue. The failure mileage was unknown.
NHTSA complaint #11730767 — an unverified report by a vehicle owner.
Greer, SC
ELECTRICAL SYSTEM
Ongoing Electrical Failures (2024 Lincoln Nautilus) This vehicle has experienced repeated and unresolved electrical system failures despite being brought in for service at least seven times. The issues remain ongoing and impact both safety and reliability: 1. Rear driver-side window defect – window reverses and will not remain closed, creating a safety and security concern. Multiple repair attempts have failed to resolve the issue. 2. False reverse braking alerts – system triggers warnings (“Reverse Brake Assist not available”) and audible alarms when no obstacles are present, creating a potential safety hazard. 3. Intermittent display failure – panoramic display screen goes black while driving, reducing driver awareness and functionality. 4. Rear hatch malfunction – requires repeated attempts to open; previously attributed to battery drain, but not permanently resolved. 5. Lighting system failure – exterior and interior approach lighting no longer activates with key fobs, indicating continued electrical system malfunction. 6. Forward Collision Warning – alarms go off when no oncoming vehicles are present. 7. Lane Departure Warning – goes into action when not leaving lanes causing vehicle to correct itself. Despite numerous repair attempts, these defects persist, indicating a systemic electrical issue. In my opinion, this raises serious concerns regarding vehicle safety, reliability, and manufacturer accountability. A permanent resolution has not been provided by Lincoln customer client care and denied Lincoln buy back.
NHTSA complaint #11729214 — an unverified report by a vehicle owner.
Greer, SC
FORWARD COLLISION AVOIDANCE: WARNINGS
Ongoing Electrical Failures (2024 Lincoln Nautilus) This vehicle has experienced repeated and unresolved electrical system failures despite being brought in for service at least seven times. The issues remain ongoing and impact both safety and reliability: 1. Rear driver-side window defect – window reverses and will not remain closed, creating a safety and security concern. Multiple repair attempts have failed to resolve the issue. 2. False reverse braking alerts – system triggers warnings (“Reverse Brake Assist not available”) and audible alarms when no obstacles are present, creating a potential safety hazard. 3. Intermittent display failure – panoramic display screen goes black while driving, reducing driver awareness and functionality. 4. Rear hatch malfunction – requires repeated attempts to open; previously attributed to battery drain, but not permanently resolved. 5. Lighting system failure – exterior and interior approach lighting no longer activates with key fobs, indicating continued electrical system malfunction. 6. Forward Collision Warning – alarms go off when no oncoming vehicles are present. 7. Lane Departure Warning – goes into action when not leaving lanes causing vehicle to correct itself. Despite numerous repair attempts, these defects persist, indicating a systemic electrical issue. In my opinion, this raises serious concerns regarding vehicle safety, reliability, and manufacturer accountability. A permanent resolution has not been provided by Lincoln customer client care and denied Lincoln buy back.
NHTSA complaint #11729214 — an unverified report by a vehicle owner.
Greer, SC
LANE DEPARTURE: WARNING
Ongoing Electrical Failures (2024 Lincoln Nautilus) This vehicle has experienced repeated and unresolved electrical system failures despite being brought in for service at least seven times. The issues remain ongoing and impact both safety and reliability: 1. Rear driver-side window defect – window reverses and will not remain closed, creating a safety and security concern. Multiple repair attempts have failed to resolve the issue. 2. False reverse braking alerts – system triggers warnings (“Reverse Brake Assist not available”) and audible alarms when no obstacles are present, creating a potential safety hazard. 3. Intermittent display failure – panoramic display screen goes black while driving, reducing driver awareness and functionality. 4. Rear hatch malfunction – requires repeated attempts to open; previously attributed to battery drain, but not permanently resolved. 5. Lighting system failure – exterior and interior approach lighting no longer activates with key fobs, indicating continued electrical system malfunction. 6. Forward Collision Warning – alarms go off when no oncoming vehicles are present. 7. Lane Departure Warning – goes into action when not leaving lanes causing vehicle to correct itself. Despite numerous repair attempts, these defects persist, indicating a systemic electrical issue. In my opinion, this raises serious concerns regarding vehicle safety, reliability, and manufacturer accountability. A permanent resolution has not been provided by Lincoln customer client care and denied Lincoln buy back.
NHTSA complaint #11729214 — an unverified report by a vehicle owner.
Amherst, CO
STRUCTURE:BODY
The door jam and hatchback seals are letting dust and emission fumes inside the vehicle. When driving down a dirt road the seats are covered with dust. The dealership says that the seals are properly installed they said to the cabin fan on high to pressurize the vehicle which has not helped. When sitting stopped in traffic you can smell the exhaust fumes. This has been an ongoing issue since the date of purchase and the dealership has admitted that other Nautilus vehicles are doing the same. I wanted to add more door seals but was told that would void my warranty.
NHTSA complaint #11724356 — an unverified report by a vehicle owner.
Naperville, IL
SEATS
The newer Lincoln Nautilus starting model year 2024 has an issue of moving seat positions while in motion. For the seat memory settings I am set to position 1 my wife is set to position 2 and there's at least a foot difference between us. If the Nautilus enters power save mode which seems to be quite frequent the radio system also seems to go into a deeper sleep mode too. That means when you go to power on the car the radio takes roughly an extra 2 minutes to fully boot. When it is completely booted it will decide to default to the position 1 setting even if you are driving and on the move on the road. So what has happened is from the garage my wife gets in the car, starts it, clicks the number 2 position, is driving down the road while the car is in motion the radio completes its boot up and moves to position 1 where my wife now struggles to reach the steering wheel and the pedals. And since the car is in motion she is unable to click position 2 again because the car prevents you from changing position while in motion.
NHTSA complaint #11720366 — an unverified report by a vehicle owner.
Naperville, IL
SEAT BELTS
The newer Lincoln Nautilus starting model year 2024 has an issue of moving seat positions while in motion. For the seat memory settings I am set to position 1 my wife is set to position 2 and there's at least a foot difference between us. If the Nautilus enters power save mode which seems to be quite frequent the radio system also seems to go into a deeper sleep mode too. That means when you go to power on the car the radio takes roughly an extra 2 minutes to fully boot. When it is completely booted it will decide to default to the position 1 setting even if you are driving and on the move on the road. So what has happened is from the garage my wife gets in the car, starts it, clicks the number 2 position, is driving down the road while the car is in motion the radio completes its boot up and moves to position 1 where my wife now struggles to reach the steering wheel and the pedals. And since the car is in motion she is unable to click position 2 again because the car prevents you from changing position while in motion.
NHTSA complaint #11720366 — an unverified report by a vehicle owner.
Naperville, IL
VEHICLE SPEED CONTROL
The newer Lincoln Nautilus starting model year 2024 has an issue of moving seat positions while in motion. For the seat memory settings I am set to position 1 my wife is set to position 2 and there's at least a foot difference between us. If the Nautilus enters power save mode which seems to be quite frequent the radio system also seems to go into a deeper sleep mode too. That means when you go to power on the car the radio takes roughly an extra 2 minutes to fully boot. When it is completely booted it will decide to default to the position 1 setting even if you are driving and on the move on the road. So what has happened is from the garage my wife gets in the car, starts it, clicks the number 2 position, is driving down the road while the car is in motion the radio completes its boot up and moves to position 1 where my wife now struggles to reach the steering wheel and the pedals. And since the car is in motion she is unable to click position 2 again because the car prevents you from changing position while in motion.
NHTSA complaint #11720366 — an unverified report by a vehicle owner.
Providence, RICrash
AIR BAGS
I am reporting a serious vehicle safety concern involving my company-leased 2024 Lincoln Nautilus Black Label. The vehicle was damaged while in the custody of the dealership (Tasca Lincoln). The damage was not minor cosmetic damage and involved replacement of a door assembly. The dealership returned the vehicle to me after repair in approximately two (2) days, but I was provided no safety documentation at all, including no written proof of what parts were installed, no proof whether the replacement door was new or used, and no documentation confirming that the vehicle was restored to factory safety standards. This vehicle contains advanced safety systems integrated into the doors and surrounding structure, including side airbags, crash sensors, wiring harnesses, blind spot monitoring, and other electronic safety systems. I requested documentation confirming that these safety systems were properly inspected, calibrated, and functioning correctly after the repair, but I was provided nothing. Because the repair involved a major door replacement and the vehicle was returned in only two days with no verification of airbag, sensor, or safety system calibration, I do not believe the vehicle is safe to operate. I have not been driving the vehicle due to fear that the airbags or crash detection systems may not function properly in an accident. I contacted both the dealership and Ford/Lincoln corporate customer service seeking assistance and safety verification, but neither provided help or documentation, and I have been unable to obtain any proof that the vehicle’s safety systems were properly inspected or calibrated after the repair. Ford Lincoln Corporate had no knowledge of this, until I spoke to them. They denied my claim. This is a company lease vehicle, which creates additional safety and liability concerns. I am requesting NHTSA investigate the repair and the dealership’s failure to provide documentation confirming the vehicle is safe after structural repair.
NHTSA complaint #11718455 — an unverified report by a vehicle owner.
Providence, RICrash
UNKNOWN OR OTHER
I am reporting a serious vehicle safety concern involving my company-leased 2024 Lincoln Nautilus Black Label. The vehicle was damaged while in the custody of the dealership (Tasca Lincoln). The damage was not minor cosmetic damage and involved replacement of a door assembly. The dealership returned the vehicle to me after repair in approximately two (2) days, but I was provided no safety documentation at all, including no written proof of what parts were installed, no proof whether the replacement door was new or used, and no documentation confirming that the vehicle was restored to factory safety standards. This vehicle contains advanced safety systems integrated into the doors and surrounding structure, including side airbags, crash sensors, wiring harnesses, blind spot monitoring, and other electronic safety systems. I requested documentation confirming that these safety systems were properly inspected, calibrated, and functioning correctly after the repair, but I was provided nothing. Because the repair involved a major door replacement and the vehicle was returned in only two days with no verification of airbag, sensor, or safety system calibration, I do not believe the vehicle is safe to operate. I have not been driving the vehicle due to fear that the airbags or crash detection systems may not function properly in an accident. I contacted both the dealership and Ford/Lincoln corporate customer service seeking assistance and safety verification, but neither provided help or documentation, and I have been unable to obtain any proof that the vehicle’s safety systems were properly inspected or calibrated after the repair. Ford Lincoln Corporate had no knowledge of this, until I spoke to them. They denied my claim. This is a company lease vehicle, which creates additional safety and liability concerns. I am requesting NHTSA investigate the repair and the dealership’s failure to provide documentation confirming the vehicle is safe after structural repair.
NHTSA complaint #11718455 — an unverified report by a vehicle owner.
Providence, RICrash
ELECTRICAL SYSTEM
I am reporting a serious vehicle safety concern involving my company-leased 2024 Lincoln Nautilus Black Label. The vehicle was damaged while in the custody of the dealership (Tasca Lincoln). The damage was not minor cosmetic damage and involved replacement of a door assembly. The dealership returned the vehicle to me after repair in approximately two (2) days, but I was provided no safety documentation at all, including no written proof of what parts were installed, no proof whether the replacement door was new or used, and no documentation confirming that the vehicle was restored to factory safety standards. This vehicle contains advanced safety systems integrated into the doors and surrounding structure, including side airbags, crash sensors, wiring harnesses, blind spot monitoring, and other electronic safety systems. I requested documentation confirming that these safety systems were properly inspected, calibrated, and functioning correctly after the repair, but I was provided nothing. Because the repair involved a major door replacement and the vehicle was returned in only two days with no verification of airbag, sensor, or safety system calibration, I do not believe the vehicle is safe to operate. I have not been driving the vehicle due to fear that the airbags or crash detection systems may not function properly in an accident. I contacted both the dealership and Ford/Lincoln corporate customer service seeking assistance and safety verification, but neither provided help or documentation, and I have been unable to obtain any proof that the vehicle’s safety systems were properly inspected or calibrated after the repair. Ford Lincoln Corporate had no knowledge of this, until I spoke to them. They denied my claim. This is a company lease vehicle, which creates additional safety and liability concerns. I am requesting NHTSA investigate the repair and the dealership’s failure to provide documentation confirming the vehicle is safe after structural repair.
NHTSA complaint #11718455 — an unverified report by a vehicle owner.
Pine Mountain, GA
ENGINE AND ENGINE COOLING
See attached document for complaint.
NHTSA complaint #11700282 — an unverified report by a vehicle owner.
Marietta, GA
STRUCTURE:BODY
The back rear seat WINDOW on the left-hand side spontaneously exploded while driving around 60 mph on the highway on the morning (10:30 AM ET) of October 7, 2025. All of the pieces blew into the car. There was a loud boom when the window imploded. Had this happened on the driver's window, I would have wrecked. As loud as the window explosion was, I felt as though my ear drums busted. I had to get off the highway as soon as safely possible and pulled into a parking lot to check the damage. That's when I took these pictures. I took it to the Lincoln Dealer directly. There were no warning lights or other noises before the window exploded. There were no cars directly near me.
NHTSA complaint #11692102 — an unverified report by a vehicle owner.
The Villages, FL
SERVICE BRAKES
12/21/24 Took delivery of vehicle 03/17/25 Called Lincoln to schedule service after brakes began grinding. 03/19/25 Took vehicle in for service - Brake rotors began grinding shortly after purchase. Such grinding causes anxiety about safety of the vehicle on the road. Took vehicle back to dealership where they validated the issue. They replaced the rotors. Grinding began again, but more intense. 04/14/25 Took vehicle back again and was informed new improved parts were on order for availability in Q3 2025. 07/17/25 Called Plaza Lincoln checking status of new parts. Informed they are still waiting. Lincoln bulletin SSM 53329 states condition does not affect vehicle durability.
NHTSA complaint #11674818 — an unverified report by a vehicle owner.
at 48,000 milesPine Mountain, GA
ENGINE
The contact owns a 2024 Lincoln Nautilus. The contact stated while driving 75 MPH, the vehicle began shaking violently with the check engine warning light illuminated and the vehicle stalled. The vehicle was steered off the road and restarted; however, there were several unknown warning lights illuminated. The contact’s husband test drove the vehicle and the failure reoccurred. The vehicle was taken to an independent mechanic where it was diagnosed that the engine had sucked in the spark plugs and caused internal damages, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 48,000.
NHTSA complaint #11670156 — an unverified report by a vehicle owner.
at 10,000 milesBessemer, AL
BACK OVER PREVENTION
The contact owns a 2024 Lincoln Nautilus. The contact stated while driving at an undisclosed speed, the infotainment system screen displayed a distorted or black image. The contact stated that while reversing the rearview camera image was distorted or black. The contact stated that the failure caused the vehicle to strike a landscape trailer while reversing. The contact stated that the failure had been recurring intermittently. The contact received notification of a system fault on the Mobile App. The vehicle was taken to the dealer; however, the failure could not be duplicated. The vehicle was not diagnosed or repaired. The dealer referred the contact to the insurance company to cover the repair of damages to the vehicle. The contact became aware that the VIN was included in NHTSA Campaign Number: 25V337000 (Back Over Prevention), which the contact related to the failure; however, the part to do the recall repair was not yet available. The manufacturer was not notified of the failure. The failure mileage was approximately 10,000.
NHTSA complaint #11663787 — an unverified report by a vehicle owner.
at 50 milesDel Rio, TX
SERVICE BRAKES, HYDRAULIC
The contact owns a 2024 Lincoln Nautilus. The contact stated that there was an abnormal grinding sound coming from the vehicle while depressing the brake pedal. There was no warning light illuminated. In addition, the contact stated that the vehicle was sliding with the brake pedal depressed to the floorboard. The vehicle was taken to the dealer on several occasions, and the front brake pads and brake rotors were replaced; however, the failure persisted. The contact was also informed by the dealer that there was no fix for the issue. The vehicle was not repaired. The manufacturer was made aware of the failure but offered no assistance. The failure mileage was approximately 50.
NHTSA complaint #11651367 — an unverified report by a vehicle owner.
Harligen, TX
VISIBILITY:WINDSHIELD
See attached document for complaint.
NHTSA complaint #11648655 — an unverified report by a vehicle owner.
Harligen, TX
VISIBILITY:REARVIEW MIRRORS/DEVICES
See attached document for complaint.
NHTSA complaint #11648655 — an unverified report by a vehicle owner.