135 of the
888 complaints filed about the Mazda B-Series Truck
are about the airbag system —
15% of everything owners reported.
The worst model year for it is 2007.
This is a complaint about Mazda. I have brought my vehicle in 3 times, after they confirmed an appointment and stated they had the part. All three times it appears whoever makes the appointment doesn’t communicate with the dealer Service Center. I have the FOURTH appointment this Wednesday at Royal Motors, San Francisco. I will call a day ahead to make sure the part is there before I bring it in. I know it’s an older vehicle and they have to order parts. They made the appointment for me, after saying the part was in. Bad communication. Sincerely Yours, [XXX] , INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11628361 — an unverified report by a vehicle owner.
1. Received notification in February 2024 of open Takata inflator passenger airbag recall for inspection/replacement. 2. Contacted twice by online scheduler and twice by VM messages to service dept. of only listed Mazda service dealer on the Eastside of Hawaii Island in February 2024. Dealer refused to even respond. 3. Have made 5 phone contacts/contact communications on Mazda's recall website from 3/1 on. Last on 3/21. Received VM that no dealer on Big Island except for Kona Mazda service dealer and would I drive my vehicle over and back for repair. --This is at least 100 miles each way, and if the shortest route is over the Saddle Road over the top of the island. Vehicle is older vehicle with 131,000 miles. No suggestion of payment for gas/time, or having it towed at Mazda expense; just that there is no dealer. signed up in any spot but Kona. I live in Keaau, HI. 4. Upon receiving recall notice in February I turned off the passenger airbag and have allowed neither my wife or friend to ride with me. 5. I have given info. over the phone and in contact me communications that Mazda could set up a contract for inspection/repair of passenger airbag inflator with Big Island Motors, Hilo, HI. 6. No follow-up by Mazda Recall group or communications back to me except 3/6 VM from Mazda Recall asking me if I would drive to Kona Mazda dealer. (In subsequent communications I pointed out the facts of distance to Kona Mazda dealer. I also requested communications back to me and updates. None, except 3/6 VM from Mazda Recall Center Rep. were done.) I have been patient regarding this, but I view this Takata inflator issue as a serious matter. that could harm passenger or since apparently it was installed incorrectly me as the driver. If Mazda cannot do what the recall notice states, then maybe they should arrange. and pay for a tow to the Kona Mazda dealer and provide me a rental vehicle paid for by Mazda during the repair period.
NHTSA complaint #11579742 — an unverified report by a vehicle owner.
The contact owns a 2005 Mazda B-Series ZJ57. The contact received notification of NHTSA Campaign Numbers: 17V806000, 17V807000, and 23V837000 (Air Bags) however, the dealer had refused to complete the recall due to the air bags that had inflated during a crash. The contact stated that the manufacturer refused to honor the recall repair. The manufacturer was made aware of the issue. The contact had experienced a failure. The contact stated while driving at approximately 20 MPH and as he was turning to the left, he did not observe that another vehicle was crossing his path. The contact stated that his front driver's side bumper, headlight, and grill crashed into the front passenger door of the vehicle. The contact stated that the driver's side and passenger front air bags deployed. The contact stated that the driver's side air bag inflator exploded and that he was cut on his right cheek by metal fragments. The contact stated that the largest part of the air bag inflator had torn a hole in the roof and was lodged in the padding. The contact stated that he was able to remove the piece of metal. He drove himself to the hospital where he was treated for a minor cut on his right cheek. The contact stated that both vehicles were able to move under power and were not towed. The contact stated that he later reported the crash to the police, the contact stated that no report was written. The failure mileage was approximately 75,000. Parts distribution disconnect.
NHTSA complaint #11571405 — an unverified report by a vehicle owner.
unknown. have been trying to get airbag recall scheduled with Jim Doran Mazda in Mcminnville, OR for months. 1st appointment no record of parts being ordered. now nobody can confirm parts being ordered for upcoming appointment.
NHTSA complaint #11476890 — an unverified report by a vehicle owner.
Takata Recall. The contact owns a 2007 Mazda B-Series Truck. The contact received notification of NHTSA Campaign Number: 21V162000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. The contact stated that they were finally able to get the air bags replaced.
NHTSA complaint #11458813 — an unverified report by a vehicle owner.
Report s as stolen from Santa Clarita ca newhall. Reporting to the chp.gov [XXX] ca tip line [XXX] Western general insurance, clabasas www.downeynissan.com Management LLC INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11434968 — an unverified report by a vehicle owner.
Mazda keeps sending letters about my last chance to repair the airbag problem.I have responded multiple times, they have not contacted me except to send more PR letters. They have scared my wife to the point she will not ride with me. My daughter forbids my grandson from riding with me. There is no mazda dealer on the Big Island of Hawai'i. So, what is my recourse, since they are unwilling or unable to address the issue in a meaningful way.
NHTSA complaint #11430890 — an unverified report by a vehicle owner.
I RECEIVED A RECALL NOTICE FROM MAZDA. I AM IN HAWAII. MAZDA HAS MOVED OFF OF THIS ISLAND. I CAN NOT GET IN TOUCH WITH ANYONE AT MAZDA AS THEIR 800-222-5500 NUMBER DOES NOT ANSWER. THIS RECALL REGARDS THE INFLATOR OF THE AIRBAG EXPLODING DUE TO HUMIDITY AND TEMPERATURE FLUCTUATIONS. HAWAII = HUMIDITY. I SEEMINGLY HAVE NO RECOURSE AS NEITHER THE PROVIDED MAZDA NUMBER DOES NOT ANSWER 800-222-5500 NOR DOES ANYONE PICK UP AT THE NHTSA NUMBER PROVIDED IN THE RECALL NOTICE 888-327-4236. IS THERE ANYBODY WHO CAN GIVE ME INFORMATION?
NHTSA complaint #11415444 — an unverified report by a vehicle owner.
TRUCK INVOLVED IN AUTO ACCIDENT INVOLVING A SUV RUNNING A RED LIGHT AT HIGH SPPED. TO AVOID BEING BROADSIDED DAUGHTER BRAKED HARD TO STOPPED BUT STILL HIT THE SUV REAR BUMPER AS HE CONTINUED TO DRIVE THRU THE RED LIGHT.. DAUGHTER EXPECTED AIRBAGS TO DEPLOYED AND SHIELDED HER FACE. NO AIRBAGS. THIS WAS A FOUR LANE ROAD LEADING TO THE FREEWAY AT A INTERSECTION WITH DAUGHTER ENTERING WITH A GREEN LITE SEVERE WHIPLASH AND BACK PAINS. CURRENTLY AT THE HOSPITAL ER.
NHTSA complaint #11365037 — an unverified report by a vehicle owner.
TL* TAKATA RECALL. THE CONTACT OWNS A 2005 MAZDA B-SERIES TRUCK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V806000 AND 17V807000 (AIR BAGS). THE CONTACT STATED THAT FOOTHILLS MAZDA (LOCATED AT 202 E NORTH FOOTHILLS DR, SPOKANE, WA 99207, (509) 324-8200) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11270819 — an unverified report by a vehicle owner.
TAKATA INFLATORS AND OTHER, THEY KEEP SENDING ME CARDS AND LETTERS, WHICH WARN ME NOT TO DRIVE MY CAR. THEN THEY SAY THEY WILL TOW MY CAR AND PROVIDE ME WITH A OTHER CAR. BUT THEIR NOT DOING ANYTHING. I'M VERY CONCERNED AT THIS POINT AND I NEED THEM TO TAKE ACTION AND HELP ME.
NHTSA complaint #11118303 — an unverified report by a vehicle owner.
TL* TAKATA RECALL. THE CONTACT OWNS A 2005 MAZDA B-SERIES TRUCK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V806000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BOB KING MAZDA (1545 SILAS CREEK PKWY, WINSTON-SALEM, NC 27127, (336) 714-3177) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11113948 — an unverified report by a vehicle owner.
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MAZDA B-SERIES TRUCK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V013000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (DOUG'S LYNNWOOD MAZDA, 22130 WA-99, EDMONDS, WA 98026, 425-774-3551) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11104781 — an unverified report by a vehicle owner.
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 MAZDA B-SERIES TRUCK. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 17V806000 (AIR BAGS) AND 17V807000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. SMAIL MAZDA IN GREENSBURG, PENNSYLVANIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11101077 — an unverified report by a vehicle owner.
TAKATA RECALL. THE MAZDA DEALERSHIP KNOXVILLE TN HAS THE AIR BAGS AVAILABLE BUT THEY SAY I SHOULD DRIVE THE VEHICLE TO THE DEALERSHIP. THEY HAVE ALSO TOLD ME THE VEHICLE IS NOT SAFE TO DRIVE. I ASKED THAT THEY TOW THE VEHICLE TO THEIR SHOP BUT THEY REFUSE. IS THERE ANY HELP YOU CAN GIVE ON THIS MATTER?
NHTSA complaint #11101173 — an unverified report by a vehicle owner.
TL* TAKATA RECALL. THE CONTACT OWNS A 2005 MAZDA B-SERIES TRUCK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V806000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (SMAIL MAZDA, 724-900-2116) WAS CALLED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11097219 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2005 MAZDA B304. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V806000 (AIR BAGS) AND 17V807000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MAZDA OF ESCONDIDO IN ESCONDIDO, CALIFORNIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11096508 — an unverified report by a vehicle owner.