The contact owns a 2024 Mazda CX-90. The contact stated that while turning the steering wheel to the left, the steering wheel became stuck momentarily and experienced resistance while attempting to return the steering wheel to center. The contact stated that additional force was needed to return the steering wheel to center. The vehicle was taken to the local dealer, who diagnosed the vehicle and determined that the steering rack and pinion were inoperable and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not contacted about the failure. The failure mileage was 36,000.
NHTSA complaint #11757742 — an unverified report by a vehicle owner.
The contact owns a 2024 Mazda CX-90. The contact stated that while driving around a long curve, the steering wheel started sticking, requiring the contact to return the steering wheel to center. No warning lights were illuminated. Upon research, the contact associated the failure with NHTSA Campaign Number: 24V022000 (Steering); however, the VIN was not included. The local dealer was contacted and confirmed that there was no recall or warranty coverage associated with the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 60,000.
NHTSA complaint #11756973 — an unverified report by a vehicle owner.
I am filing this complaint regarding a serious steering safety issue with my 2024 Mazda CX-90, which I purchased on March 24, 2026, with approximately 40,000 miles. The vehicle previously underwent Mazda Safety Recall 6524A involving the steering system and increased steering effort. After purchasing the vehicle, it developed a serious steering problem. At approximately 50–65 mph, the steering wheel can become stuck or extremely difficult to move when I attempt to steer left or right, as if the steering is physically sticking. This creates a serious safety risk because the driver may be unable to make an immediate steering correction at highway speeds. I brought the vehicle to an authorized Mazda dealership and specifically requested that they determine whether the problem was related to the previous 6524A recall. The dealership documented my complaint as the steering wheel getting “STUCK” at 50/65 mph and referenced Recall 6524A and increased steering effort. The dealership inspected the vehicle and marked the steering concern FAILED. Their written recommendation states that the vehicle “needs steering rack.” The estimated repair cost is $2,236.45, with a total estimate of $2,524.19 including fees and taxes. I escalated this issue to Mazda Corporate and requested coverage because the vehicle previously received a safety recall repair involving the same steering system. Mazda Corporate denied coverage, leaving me responsible for the repair. The financial burden is also a serious concern. I currently cannot afford the approximately $2,500 repair, meaning I am unable to have this documented safety defect corrected. This puts my family in the difficult position of potentially needing to operate a vehicle with a known steering issue and also raises concern that other owners could face the same situation if they cannot afford the repair. I am requesting that NHTSA investigate whether Recall 6524A adequately addressed the underlying defect or whether this represents
NHTSA complaint #11756724 — an unverified report by a vehicle owner.
I am filing this complaint regarding a serious steering safety issue with my 2024 Mazda CX-90, which I purchased on March 24, 2026, with approximately 40,000 miles. The vehicle previously underwent Mazda Safety Recall 6524A involving the steering system and increased steering effort. After purchasing the vehicle, it developed a serious steering problem. At approximately 50–65 mph, the steering wheel can become stuck or extremely difficult to move when I attempt to steer left or right, as if the steering is physically sticking. This creates a serious safety risk because the driver may be unable to make an immediate steering correction at highway speeds. I brought the vehicle to an authorized Mazda dealership and specifically requested that they determine whether the problem was related to the previous 6524A recall. The dealership documented my complaint as the steering wheel getting “STUCK” at 50/65 mph and referenced Recall 6524A and increased steering effort. The dealership inspected the vehicle and marked the steering concern FAILED. Their written recommendation states that the vehicle “needs steering rack.” The estimated repair cost is $2,236.45, with a total estimate of $2,524.19 including fees and taxes. I escalated this issue to Mazda Corporate and requested coverage because the vehicle previously received a safety recall repair involving the same steering system. Mazda Corporate denied coverage, leaving me responsible for the repair. The financial burden is also a serious concern. I currently cannot afford the approximately $2,500 repair, meaning I am unable to have this documented safety defect corrected. This puts my family in the difficult position of potentially needing to operate a vehicle with a known steering issue and also raises concern that other owners could face the same situation if they cannot afford the repair. I am requesting that NHTSA investigate whether Recall 6524A adequately addressed the underlying defect or whether this represents
NHTSA complaint #11756725 — an unverified report by a vehicle owner.
I purchased the vehicle used. The issue I have been having is the steering feels sticky, heavy, or briefly resistant when turning. It is very prominent when turning the steering wheel to the left, especially going around corners and rotaries, but even bends in the road. When trying to straighten out after the turn, I have to jerk the steering wheel back to the other direction. This becomes a control issue to keep within my lane. Driving straight the issue is present as the steering doesn’t self‑center smoothly. The issue happens once the car is "warmed up" - if I started cold in the morning, it is not present, but within a few minutes of driving the steering effort changes unexpectedly. The issue has been ongoing since March 2026.
NHTSA complaint #11756797 — an unverified report by a vehicle owner.
On multiple occasions, the steering wheel became stiff or locked while driving or during start-up, multiple dashboard warning lights illuminated, and the vehicle could not be shifted from Park to Drive. This occurred repeatedly since the vehicle was purchased. The dealer inspected the vehicle multiple times; on the first attempts they could not duplicate the issue. On a later visit, the vehicle displayed a lost communication fault with the electric power steering (EPS) system, and the dealer replaced the steering gear/rack assembly and EPS motor per the manufacturer’s technical hotline instructions. Despite this part replacement, the same steering/warning light condition recurred weeks later. At that point the dealer confirmed the defect but stated there is currently no authorized repair or parts replacement available, and that engineering is developing a permanent corrective action. The vehicle remains in my possession and is available for inspection. This defect creates a serious safety risk because the vehicle cannot be steered or shifted normally when the condition occurs, including while driving. No crash or injury has occurred to date.”
NHTSA complaint #11756580 — an unverified report by a vehicle owner.
Mazda dealership confirmed my car completed the Recall 24V-022, however, I am still experiencing a Sticky steering wheel. A sudden, brief increase in steering effort, a "notchy" or binding feel during minor lane corrections or long highway curves, and failure of the wheel to smoothly return to center.
NHTSA complaint #11756373 — an unverified report by a vehicle owner.
I leased that car Mazda cx-90 from Mazda of [XXX] [XXX] Since i got the car i had feeling the steering wheel its not normal, also the water its under normal level when i did the oil change and the maintenance i mentioned all the issues i have but they didn’t do anything till the last time when they did the oul change the inform me that i have to replace the steering wheel gear and the RADIATOR for $4000 they said its not under the coverage anymore over 36000 miles, and they didn’t say anything about what i have told them before ! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11755566 — an unverified report by a vehicle owner.
Following the previous steering recall we noticed that the steering wheel had started to stick when turning. We brought it in for maintenance and to have them look at the steering. It has been identified as an internal failure of the steering rack.
NHTSA complaint #11754064 — an unverified report by a vehicle owner.
Campaign 6524A Recall was completed in JUNE 2024. The recall repair has now failed and the steering is sticking/malfunctioning when you turn the steering wheel. Reliable Mazda dealership in Springfield Missouri informed me yesterday the recall was already completed and now I will be responsibility for the bill to repair the failed RECALL repair. Which the repair was a new spring and grease.... The car is not safe to drive. The steering wheel sticks and you have to forcefully jerk the wheel to center the steering wheel again. We do not have the money to pay nearly $4,000 to repair a failed recall that Mazda should take care of.
NHTSA complaint #11753504 — an unverified report by a vehicle owner.
Sticky Steering" or "Notchy Feeling": The steering wheel feels like it is catching on a notch or a "detent" when centered, rather than rotating smoothly.
NHTSA complaint #11753627 — an unverified report by a vehicle owner.
When curving left my steering wheel will get “stuck”. It becomes heavy and then jerks back like it just “unlocked”. I haven’t had to pull it back forcefully, yet, but I’m sure it’s not far off. Went to Mazda dealership who state it’s mechanically related to a rack and pinion within the steering components. My car was part of the initial “sticky steering” recall which the previous owner had done in March of 2024. Happy to allow inspection if needed. My safety, along with the safety of others, is at risk anytime I travel along a curve where I could cross into on coming traffic because I am unable to forcefully move my steering wheel out of the “sticking” position. Potentially deadly. Mainly notice it around speeds of 45+ regardless of weather.
NHTSA complaint #11752549 — an unverified report by a vehicle owner.
"Sticky Steering" was fixed under a recall during a previous owner of my car. The issue has reappeared causing the steering wheel to stick when making turns or adjustments. The steering wheel often fails to retun to center on its own while driving down the road, and requires force to unstick it. This obviously creates a safety risk as the steering can be unpredictable while driving. The issue has not yet been inspected as I am waiting to find out if it will be addressed under warranty, though it is a known issue and concern with this vehicle. Not warnings or messages have appeared prior to this issue.
NHTSA complaint #11751555 — an unverified report by a vehicle owner.
Steering will get stuck on turns or curves causing excessive force and jerking to re-center wheel and avoid Vehicle driving in un-intended direction, almost causes accidents.
NHTSA complaint #11751396 — an unverified report by a vehicle owner.
The steering feels sticky and resists turning while driving. It feels like it sticks before turning and makes a slight noise during steering. Please inspect the steering system and check for any recalls, service bulletins, or software updates.
NHTSA complaint #11749788 — an unverified report by a vehicle owner.
The contact owns a 2024 Mazda CX-90. The contact stated that while operating the vehicle, several warning messages were displayed on the instrument panel, including the electronic stability control and the check engine warning lights. Later, while driving, the power steering failed, causing the steering wheel to become difficult to turn in either direction. The vehicle was driven to a local dealer, who was unable to determine the cause of the failures. The contact was informed that the battery would not remain charged. The manufacturer was not yet contacted. The failure mileage was 29,000.
NHTSA complaint #11749351 — an unverified report by a vehicle owner.
The official remedy for Recall 24V022 failed on my vehicle. The dangerous steering friction has returned, I feel unsafe driving. when turning to the left the steering wheel sticks. Causing me to have to violently yank the steering wheel in opposite direction.
NHTSA complaint #11748481 — an unverified report by a vehicle owner.