FaultScore

FaultScore report

1996 Mercedes Benz E Class problems

Owners have filed 18 complaints about the 1996 Mercedes Benz E Class with NHTSA between 1999 and 2012. The largest single group is the suspension. Across this model's run it ranks 12 of 12 worst.

A

FaultScore 14/100

Higher is worse. Measured against the other years of the Mercedes Benz E Class.

How this is worked out

The numbers

18

Complaints

0

Crashes reported

0

Fires reported

0

Injuries reported

125,250 mi

Median mileage at failure

Half of reported failures happened before this

0%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 28 vs 50 Severity 0 vs 50 Early failure 0 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 28
Against the median year of the Mercedes Benz E Class. 50 means typical for this model; 100 means roughly double.
Severity — 0
0% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 0
0% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 1996 compares with every other Mercedes Benz E Class

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 1996 Mercedes Benz E Class

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Suspension 7 38.9%

Median failure at 117,000 miles

Electrical System 6 33.3%

Median failure at 133,000 miles

Engine & Cooling 3 16.7%

Median failure at 125,500 miles

Equipment & Accessories 1 5.6%
Transmission & Drivetrain 1 5.6%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Jan 1999 peak 3 Jul 2012

NHTSA investigations into the 1996 Mercedes Benz E Class

An investigation is the step before a recall: the agency has seen enough complaints to look into a pattern itself. An open one means it thinks something may be wrong and nothing has been fixed yet.

PE07021 Opened 19 Apr 2007 Closed 9 Aug 2007 SUSPENSION:FRONT:SPRINGS:COIL SPRINGS

FRONT SUSPENSION COIL SPRING EJECTION

ODI HAS FOCUSED THIS INVESTIGATION ON ASSESSING THE RISKS POSED BY A SEPARATED SPRING AS (1) A ROAD HAZARD AND (2) THE POTENTIAL FOR VEHICLE CONTROL TO BE COMPROMISED AFTER THE FRONT COIL SPRING HAS BEEN EJECTED FROM ITS INTENDED POSITION IN THE VEHICLE.BOTH RISKS ARE ASSOCIATED WITH CORROSION, FLEXING, AND FRACTURE OF THE UPPER FRONT SUSPENSION MOUNTING BRACKET.TIME-IN-SERVICE FAILURE RATES ARE NOTABLY HIGHER IN SALT BELT STATES SINCE CORROSION IS A PRIMARY CONTRIBUTOR TO THE FAILURE MODE.SINCE A NUMBER OF INCIDENTS HAVE OCCURRED WHILE THE VEHICLE WAS BEING OPERATED, ODI IS SKEPTICAL THAT OWN...

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

at 133,000 miles Villa Rica, GA

ELECTRICAL SYSTEM

PERFORMING MAINTENANCE ON THE CAR, I NOTICED THAT THE MAIN ENGINE ELECTRICAL HARNESS WAS ALMOST COMPLETELY DETERIORATED. THE INSULATION ON INDIVIDUAL WIRES HAD ROTTED OFF, LEAVING EXPOSED WIRING. I NOTICED ARCHING WHEN POWER WAS APPLIED. THIS IS VERY DANGEROUS AND COULD RESULT IN A FIRE.

NHTSA complaint #10465991 — an unverified report by a vehicle owner.

SAG Harbor, NY

POWER TRAIN

AFTER SEVERAL ELECTRICAL ABNORMALITIES, I EXAMINED THE ENGINE COMPARTMENT, WHICH FOR ALL PRACTICAL PURPOSES, LOOKS AS NEW. I WAS SHOCKED TO SEE THAT THE WIRING AT THE GLOW PLUG RELAY WAS DETERIORATED AND BARE. I ALSO NOTED THAT ALL THE WIRING IN THE ENGINE COMPARTMENT WAS BRITTLE TO THE POINT THAT ANY MANIPULATION, NO MATTER HOW SLIGHT,. WOULD CAUSE THE INSULATION TO FALL AWAY. THIS IS A FIRE HAZARD. I HAVE PARKED THE CAR, AND REMOVED THE BATTERY, SINCE I FEEL IT IS TOO DANGEROUS TO EVEN PARK IN THE YARD.

NHTSA complaint #10453136 — an unverified report by a vehicle owner.

SAG Harbor, NY

ELECTRICAL SYSTEM

AFTER SEVERAL ELECTRICAL ABNORMALITIES, I EXAMINED THE ENGINE COMPARTMENT, WHICH FOR ALL PRACTICAL PURPOSES, LOOKS AS NEW. I WAS SHOCKED TO SEE THAT THE WIRING AT THE GLOW PLUG RELAY WAS DETERIORATED AND BARE. I ALSO NOTED THAT ALL THE WIRING IN THE ENGINE COMPARTMENT WAS BRITTLE TO THE POINT THAT ANY MANIPULATION, NO MATTER HOW SLIGHT,. WOULD CAUSE THE INSULATION TO FALL AWAY. THIS IS A FIRE HAZARD. I HAVE PARKED THE CAR, AND REMOVED THE BATTERY, SINCE I FEEL IT IS TOO DANGEROUS TO EVEN PARK IN THE YARD.

NHTSA complaint #10453136 — an unverified report by a vehicle owner.

SAG Harbor, NY

ENGINE AND ENGINE COOLING

AFTER SEVERAL ELECTRICAL ABNORMALITIES, I EXAMINED THE ENGINE COMPARTMENT, WHICH FOR ALL PRACTICAL PURPOSES, LOOKS AS NEW. I WAS SHOCKED TO SEE THAT THE WIRING AT THE GLOW PLUG RELAY WAS DETERIORATED AND BARE. I ALSO NOTED THAT ALL THE WIRING IN THE ENGINE COMPARTMENT WAS BRITTLE TO THE POINT THAT ANY MANIPULATION, NO MATTER HOW SLIGHT,. WOULD CAUSE THE INSULATION TO FALL AWAY. THIS IS A FIRE HAZARD. I HAVE PARKED THE CAR, AND REMOVED THE BATTERY, SINCE I FEEL IT IS TOO DANGEROUS TO EVEN PARK IN THE YARD.

NHTSA complaint #10453136 — an unverified report by a vehicle owner.

at 228,000 miles Dallas, TX

ELECTRICAL SYSTEM

I WAS DRIVING ON THE FREEWAY & LOST POWER, THE ENGINE WOULD NOT ACCELERATE. I ALMOST GOT KILLED, I FINALLY PULLED ON THE SHOULDER& EASED TO SERVICE ROAD & I NOTICED THE ENGINE WAS RUNNING AT IDLE SPEED, THE A/C WAS RUNNING ALL THE ELECTRICAL SYSTEM WAS FUNCTIONING. CHECK ENGINE LIGHT WAS ON. I TRIED TO REV ENGINE UP BY MOVING THE CABLE LEVER MANUALLY; THE ENGINE WOULD NOT GO ABOVE IDLE, HAD THE CAR TOWED TO EWING MERCEDES BENZ THEY HAD TO ORDER THE WHOLE ENGINE HARNESS. IT WILL COST ME $1100 OR MORE TO HAVE IT REPLACED. THIS WIRING HARNESS IS IN POOR SHAPE ON THESE CAR THE INSULATION BECOME BRITTLE AND FALLS APART.

NHTSA complaint #10350841 — an unverified report by a vehicle owner.

Manchester, NH

SUSPENSION:FRONT

THIS IS NOT A FAILURE YET, BUT A MAJOR SAFETY CONCERN. I HAVE A 96 MERCEDES E300D, AND THIS PARTICULAR MODEL THE SO CALLED W210 MODEL HAS A MAJOR ISSUE WITH THE FRONT SPRING PERCHES. THEY ARE WELDED ON AND TEND TO RUST OUT AND FAIL, MEANING THAT THE CAR WILL DROP TO THE GROUND. THIS COULD CAUSE MAJOR AND SERIOUS DAMAGE IF THE COLLAPSE OCCURS AT HIGHWAY SPEEDS. MY CAR AT THIS TIME IS NOT TOO BAD, BUT IN THE FUTURE THIS MIGHT BECOME AN ISSUE. PLEASE VISTI THIS THREAD TO SEE WHAT I AM TALKING ABOUT. THIS IS FROM A FORUM THAT I USE TO WORK ON MY MERCEDES VEHICLES. HTTP://WWW.PEACHPARTS.COM/SHOPFORUM/SHOWTHREAD.PHP?T=95228 THIS LINK WILL SHOW THE COMPLAINT THAT OWNERS LIKE MYSELF HAVE ABOUT THE FRONT SUSPENSION ON THIS MODEL. MERCEDES HAS REPLACED THIS ON SOME MODELS, BUT THEY SHOULD REPLACE IT ON ALL VEHICLES THEY SOLD.

NHTSA complaint #10277678 — an unverified report by a vehicle owner.

at 103,460 miles Toms River, NJ

SUSPENSION:FRONT

I OWN A 1996 MERCEDES 300D THE FRONT SPRING RETAINER RUSTED OUT AND THE FRONT RIGHT CAR COLLAPSED. THIS IS A COMMON PROBLEM WITH ALL 1996 1997 1998 MERCEDES THE PART IS PART OF THE UNIBODY. THE RUST CANNOT BE SEEN BY THE HUMAN EYE BECAUSE IT RUST BEHIND THE RETAINER. IF I HAD RIDING 60 MILES A HOUR I THINK THE CAR WOULD ROLL OVER. I BOUGHT THE CAR NEW IT HAS 103 THOUSAND MILES AND IS GARAGE KEPT. IT COST ME $571.00 TO HAVE IT FIXED. I ASKED THE DEALER TO REPAY ME FOR THE COST THEY REFUSED. THIS HAS HAPPEN BEFORE ON OTHER SUCH MODELS.

NHTSA complaint #10246366 — an unverified report by a vehicle owner.

at 109,000 miles Deerfield Beach, FL

SUSPENSION

UPON MECHANICAL INSPECTION I WAS TOLD THAT THE FRONT SPRING PERCH WAS CORRODED FROM THE INNER FENDER, IF THIS IS NOT CORRECTED THE FRONT SUSPENSION WILL COLLAPSE. I HAVE FOUND THAT SEVERAL E300D OWNERS (96 AND NEWER) HAVE SUFFERED THE SAME ISSUE REGARDLESS OF MILEAGE. THERE IS ALREADY A RECALL FOR THIS DANGEROUS ISSUE IN CANADA. IT IS OF THE UTMOST IMPORTANCE TO HAVE IT COMPLETED IN THE US SINCE THERE ARE MANY 96 TO 02 300'S ON THE ROAD.

NHTSA complaint #10216321 — an unverified report by a vehicle owner.

at 125,500 miles Warminster, PA

ENGINE AND ENGINE COOLING

ENGINE AND ALL ELECTRICAL FUNCTIONS SUDDENLY STOPPED WHILE DRIVING. AFTER TOWING, IT WAS DISCOVERED THAT THE ELECTRICAL WIRING HARNESS HAD VIRTUALLY DISINTEGRATED. PARTS AND LABOR TO REPAIR APPROX. $1000. FILING NOW ONLY BECAUSE I JUST FOUND OUT THAT IT IS A RECURRING PROBLEM ON MERCEDES-BENZ VEHICLES AROUND MY YEAR (1996).

NHTSA complaint #10202793 — an unverified report by a vehicle owner.

at 115,000 miles Tequesta, FL

ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD

WIRING HARNESS DETERIORATED CAUSING ELECTRICAL SHORT-CIRCUIT.

NHTSA complaint #10197964 — an unverified report by a vehicle owner.

at 125,000 miles Toulouse, France, 00

SUSPENSION:FRONT:SPRINGS:COIL SPRINGS

I STOPPED THE CAR A FEW MINUTS AGO WHEN THE RIGHT FRONT SPRING PERCH BROKE. FORTUNATELY, I WAS NOT DRIVING OTHERWISE I COULD POSSIBLY INJURED OR DEAD.

NHTSA complaint #10193470 — an unverified report by a vehicle owner.

at 156,000 miles Louisville, TN

ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD

ENGINE WIRING HARNESS INSULATION BREAKING DOWN CAUSING SHORTS AND OTHER PROBLEMS. IT CAUSED MY GLOW PLUG TO BLOW CAUSING AN EXPENSIVE REPAIR.

NHTSA complaint #10173583 — an unverified report by a vehicle owner.

at 110,000 miles Tequesta, FL

ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD

ENGINE WIRING HARNESS DISINTEGRATION IN MY 1996 E300D MERCEDES SEDAN.

NHTSA complaint #10170578 — an unverified report by a vehicle owner.

at 208,000 miles Jamaica Plain, MA

SUSPENSION:FRONT

THE SPRING RIGHT UPPER SPRING MOUNT ON MY 1996 MB E300 RUSTED THROUGH. THE CAR DROPPER AND I HIT THE STREET, RUINED MY RADIATOR, AND THE TOTAL REPAIR COSTS ARE GREATER THAN $4000 (VERBAL ESTIMATE). I REPORTED THIS TO MERCEDES BENZ NA AND SPOKE TO RON ST PIERRE THE NE REGIONAL MANAGER ( 800-526-0315 X7125) WHO TOLD ME THAT THE CAR WAS OLD AND MB WAS NOT RESPONSIBLE FOR THIS. UPON SEARCHING THE NHTSA WEB SITE, I HAVE SEEN ABOUT 10 + REPORTS OR SIMILAR COMPLAINTS GOING BACK 1 OR 2 YEARS AND NOTHING FROM MB REPORTING THIS AS A PROBLEM. THE CAR HAS BEEN WELL MAINTAINED BY A SINGLE GARAGE, THEY HAVE SEEN A NUMBER OF THESE FAILURES, AND WARNED ME ABOUT THIS WHEN IT HAPPENED. I AM CURRENTLY WITHOUT A CAR. THIS IS A SERIOUS SAFETY ISSUE AND POTENTIALLY A RISK OF LOSS OF CONTROL.

NHTSA complaint #10162031 — an unverified report by a vehicle owner.

Sparks, NV

SUSPENSION:FRONT:SPRINGS:COIL SPRINGS

I HAVE A 1996 MERCEDES E300D AND RECENTLY I LEARNED FROM AN INTERNET MESSAGE BOARD ABOUT A SAFETY DEFECT ON THIS CHASSIS INVOLVING THE FRONT SUSPENSION. SPECIFICALLY IT'S THE UPPER SPRING SUPPORT OR PERCH AS SOME PEOPLE CALL IT WHICH CAN RUST AWAY AND BREAK FROM THE SUPPORTING BACK WALL, RESULTING IN TOTAL LOSS OF CONTROL OF THE VEHICLE. THE RUSTING IS CAUSED BY OR AT LEAST CONTRIBUTED TO BY A POOR-QUALITY SEALANT THAT MERCEDES USES AROUND THAT AREA. AFTER SOME TIME THIS SEALANT LOSES ITS ADHESION OR STARTS TO CRACK, TRAPPING WATER UNDERNEATH IT AND STARTING CORROSION. THE UPPER SPRING SUPPORT IS ONLY SPOT WELDED IN TWO PLACES TO THE SIDE OF THE WHEEL WELL AND IT DOESN'T TAKE MUCH CORROSION TO CAUSE A FAILURE. ON MY CAR THE PASSENGER SIDE IS RUSTED SO BAD THAT ONE OF THE WELDS HAS ALREADY BROKEN AND THE SPRING SUPPORT IS NOW CLOSE TO FAILURE. PEELING OFF THE SEALANT REVEALED THE TRUE EXTENT OF THE RUST AND IT IS EXTENSIVE. THE DRIVER'S SIDE LOOKED FINE AT FIRST, BUT PEELING OFF THE SEALANT REVEALED EXTENSIVE RUST AS WELL, THOUGH THE WELDS ARE STILL IN ONE PIECE. THE VEHICLE HAS NO SIGNIFICANT RUST ELSEWHERE, ONLY WHERE THE SEALANT USED TO BE AND THE SURROUNDING AREA SO I DEFINITELY BELIEVE THIS IS A MANUFACTURING/DESIGN PROBLEM. SOME OWNERS HAVE ALREADY SUFFERED A COMPLETE FAILURE OF THIS COMPONENT. LUCKILY I CAUGHT IT JUST IN TIME. AFTER SOME PUSHING, MERCEDES HAS AGREED THROUGH THE LOCAL DEALER TO COVER 50% OF MY EXPENSES TO REPAIR THIS PROBLEM. HOWEVER I BELIEVE THEY SHOULD BE RESPONSIBLE FOR 100% OF THE EXPENSES BECAUSE IT'S A MAJOR SAFETY ISSUE AND IT SHOULD BE A RECALL. WHO WOULD EXPECT A 9 YEAR OLD MERCEDES TO LOSE ITS FRONT SUSPENSION ON THE HIGHWAY? FROM WHAT I'VE HEARD THERE ALREADY IS A RECALL CAMPAIGN IN CANADA, BUT NOT IN THE US.

NHTSA complaint #10125206 — an unverified report by a vehicle owner.

Tequesta, FL

SUSPENSION:FRONT

RIGHT FRONT SPRING PERCH MOUNT BROKE ON MY 1996 E300D MERCEDES WHILE BEGINNING TO MAKE A RIGHT HAND TURN FROM A STOP SIGN CONTROLLED INTERSECTION. VEHICLE GAVE NO FOREWARNING SIGNS, AND HAD IN-FACT JUST BEEN SERVICED WEEK PRIOR. MERCEDES DENIES ANY DEFECT, AND I HAD TO PAY FOR TOWING AND REPAIR COMPLETELY. THANK GOD IT DID NOT OCCUR AT HIGHWAY SPEED! I AM NOW READING THAT THIS IS HAPPENING TO HUNDREDS OF MERCEDES OWNERS, AND I JUST WANTED TO REPORT MY OWN EXPERIENCE!

NHTSA complaint #10121680 — an unverified report by a vehicle owner.

Naples, FL

ENGINE AND ENGINE COOLING:ENGINE

1996 MERCEDES-BENZ STALLS OUT.*MR THE CONSUMER STATED THE VEHICLE STALLED UNDER NORMAL DRIVING CONDITIONS. *JB *NLM

NHTSA complaint #10042638 — an unverified report by a vehicle owner.

LA Canada, CA

EQUIPMENT:APPLIANCE:AIR CONDITIONER

A/C COMPRESSOR FAILED.

NHTSA complaint #604214 — an unverified report by a vehicle owner.