43 of the 2,686 complaints filed about the Mercedes Benz E350 are about the throttle and cruise control — 2% of everything owners reported. The worst model year for it is 2013.
43
Complaints
2%
Share of all complaints
18
Crashes
1
Fires
VEHICLE SPEED CONTROL
1: The accelerator was sticking and i could not get the car to stop even when i was pressing on the brakes . Unfortunately, due to this scary event i hit the car in front of me injuring the the gentleman. the vehicle has not been inspected by the insurance as it was a total loss withn damages more than 14k
NHTSA complaint #11718391 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
The engine in these cars are defective and can cause serious harm due to a part that was put inside the motor made of plastic. There was a lawsuit but if you didn’t get in on it you losses out for not knowing. I was recently at Mercedes dealership to fix recalls and they brushed me off. The car can catch fire and I’m already experiencing engine failure after only owning the car for a year. They don’t care because it’s an old car but it’s still being sold to unsuspecting buyers. I’m not the only one there are thousands of us who are at risk driving these cars because Mercedes won’t admit their off the showroom floor mistake.
NHTSA complaint #11611501 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
I was driving my husband's 2016 E350 at 45 mph when the car accelerated. I attempted to control the speed by braking but the brake did not respond well. The steering wheel was also loose. The car sped up and turned left to the opposite side of the road, crossed the two lanes and hit the fence followed by a tree. The car was totaled, and the tree broke down at its branches. I survived the crush with two fractures on my back and on my left thumb.
NHTSA complaint #11540330 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
I was driving on North Shepherd Drive in Houston, TX, at a speed of approximately 35 MPH. While I was lightly braking to slow down for an upcoming intersection where I wished to turn, the car flashed 2 error lights--Frontal Collision Avoidance System Inoperable, and Traction Control System Inoperable. At that moment, the car began to accelerate out of my control. It began to accelerate at a pace comparable to a full-throttle acceleration. At that moment, I turned off the vehicle and coasted to the side of the road. After a moment, I turned the car back on, electrical components responded as normal. However, there was a fluttering movement on the RPM levels on the tachymeter--even at idle levels.
NHTSA complaint #11491143 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
Intermittently, while driving several of the electrical systems will fail including the lane keep assist and abs. When this happens, it also causes the instrument cluster to rapidly change speeds, making the vehicle unsafe to operate as the driver is unable to tell what speed they are going, which can become extremely hazardous since this happens at random. The issue has been diagnosed to be a faulty Radar Sensor in the rear bumper, however the specific part has been on backorder since February 2022 and Mercedes-Benz has shown no signs of urgency with resolving this issue. I have a video of the ongoing hazard that I can submit as well, it's just too large to attach to this form.
NHTSA complaint #11470046 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
I NEED HELP WITH MY CRANKSHAFT PLEASE I SEE A LOT OF PEOPLE ARE HAVING THE SAME PROBLEM
NHTSA complaint #11403793 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
AT AROUND 2.15 PM CST, I WAS DRIVING MY MERCEDES WESTBOUND ON I-694 TOWARDS MINNEAPOLIS AT ROUGHLY 70 MPH WHEN SUDDENLY MY E300 STALLED AND BY THE TIME I COULD FIGURE WHAT WAS WRONG, I LOST ALL POWER IN THE STEERING WHEEL. THE MERCEDES BRAKE ASSIST TRIGGERED A HARD BRAKE AND MY CAR STOPPED IN THE MIDDLE LANE ON THE FREEWAY. THE CAR BEHIND ME NEARLY MISSED ME AND AT THIS POINT EVERY LIGHT IN THE DASHBOARD LIT UP (I HAVE ATTACHED THE PICTURE BELOW). I TRIED HITTING ON THE IGNITION MULTIPLE TIMES BUT GOT NO RESPONSE. AT THIS POINT, I DECIDED NOT TO SIT IN THE CAR SINCE IT WAS TOO DANGEROUS WITH FAST ONCOMING TRAFFIC AND IT WAS ONLY GOING TO BE A MATTER OF TIME THAT SOMEONE WOULD REAR END ME. I STEPPED OUT OF MY CAR AND WHILE MULTIPLE CARS WERE APPROACHING ME AT HIGH SPEED FROM BOTH LEFT AND RIGHT LANES I FOUND A VERY SMALL WINDOW OF TIME (2-3 SECONDS) TO SPRINT FROM THE MIDDLE LANE OF I-694 TO THE SHOULDER. MY WORRY WAS STILL FAR FROM OVER AS MY CAR WAS STILL SITTING IN MIDDLE OF THE INTERSTATE AND NOW I WAS CONCERNED ABOUT THE SAFETY OF OTHER FOLKS WHO WERE TRAVELING IN MY DIRECTION. I SAW 12 TO 15 CARS ALMOST REAR END MY CAR. WHILE THIS WAS HAPPENING, I REALIZED MY PHONE WAS DEAD AND I WAS UNABLE TO CALL 911. I CONTINUALLY WAVED AT THE ONCOMING TRAFFIC TO ALERT THEM OF MY CAR AND REQUESTED THEM TO CALL 911. ABOUT 7 TO 9 MINUTES LATER, THE STATE HIGHWAY PATROL SHOWED UP AND BLOCKED TRAFFIC TO ASSIST ME WITH MOVING MY CAR TO THE SHOULDER. THESE 7 TO 9 MINUTES WERE THE MOST TRAUMATIC I HAVE EVER SEEN IN MY LIFE. I FELT HELPLESS, ANXIOUS, AND EXTREMELY STRESSED OUT.
NHTSA complaint #11360136 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
WHILE DRIVING THE VEHICLE AT 40MPH ON A CITY STREET, ALL WARNING LIGHTS SUDDENLY CAME ON AND THE MOTOR STALLED. THE VEHICLE LOST ALL STEERING, BRAKING AND SPEED CONTROL. THE VEHICLE HAD TO BE REMOVED FROM THE ROAD BY A TOW TRUCK. IT WAS A DANGEROUS SITUATION AS THE VEHICLE LOST ALL CONTROLS WHILE IN MOTION. THE VEHICLE WAS LOCKED IN PARK AND DASH WARNING OF "PRE-SAFE CONDITIONS, DO NOT SHIFT."
NHTSA complaint #11353696 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNED A 2013 MERCEDES-BENZ E350. THE CONTACT STATED THAT WHILE HER HUSBAND HAD ATTEMPTED TO PARK THE VEHICLE, THE VEHICLE INDEPENDENTLY ACCELERATED WITHOUT WARNING WHILE HIS FOOT WAS ON THE BRAKE PEDAL. THE VEHICLE DROVE OVER THE PARKING BARRIER AND CONTINUED TO ACCELERATE FORWARD FOR ADDITIONAL 25-30 FEET BEFORE HITTING A TREE. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. THE DRIVER WAS NOT INJURED IN THE CRASH; HOWEVER, THE CONTACT WAS INJURED AND WAS TREATED AT A LOCAL HOSPITAL FOR INJURIES TO THE LEFT SIDE OF HER RIBS. A POLICE REPORT WAS FILED AT THE SCENE. THE VEHICLE WAS TOTALED AT THE SCENE AND WAS INITIALLY TOWED TO AN INDEPENDENT TOW YARD; THE VEHICLE WAS THEN TOWED TO A SALVAGE YARD WHERE IT AWAITED AN INSPECTION. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND THE CONTACT WAS GIVEN A CASE NUMBER. A DEALER HAD YET TO BE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
NHTSA complaint #11339964 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ E350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION CAUSING THE VEHICLE TO CRASH INTO A CONCRETE STRUCTURE. DURING THE CRASH THE FRONT END SUSTAINED SEVERE DAMAGED BUT THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED AN INJURED STERNUM WHICH DID NOT REQUIRE IMMEDIATE MEDICAL TREATMENT. THE FRONT PASSENGER WAS NOT INJURED. A POLICE REPORT WAS TAKEN AT THE SCENE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS TOWED AWAY. THE LOCAL DEALER AND MANUFACTURER WAS NOT NOTIFIED. THE CONTACT INDICATED THE FAILURE HAD ALSO OCCURRED ON A PREVIOUS OCCASION. THE FAILURE MILEAGE WAS 32,000.
NHTSA complaint #11330369 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
WHEN ACCELERATING HARD, THE CAR LOOSES ALL POWER AND GOES INTO 'LIMP MODE'. THIS IS A EXTREMELY DANGEROUS POSITION TO BE IN. IF YOU'RE ON THE HIGHWAY WITH A CEMENT WALL RIGHT NEXT TO YOU AND EVERYONE IS GOING WELL OVER 80 AND YOU LOOSE ALL POWER, YOU'RE A SITTING DUCK. THERE IS NO WAY TO MAKE IT ACROSS 4-6 LANES TO PULL OVER, TURN OFF THE CAR AND WAIT 20 SECONDS TO RESET AND START AGAIN. I HAVE SEEN MANY COMPLAINTS ON FORUMS AND MERCEDES IS DENYING THE ISSUE. IT'S A WELL KNOWN ISSUE AND NEEDS TO BE RECALLED AND FIXED. THIS ISSUE HAS BEEN GOING ON FOR 4 YEARS NOW AND NO HELP FROM MERCEDES. THIS HAS HAPPENED NUMEROUS TIMES WITH THE FIRST TIME HAPPENING IN 2015.
NHTSA complaint #11203617 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
DISTRONIC WAS IN USE, AND FAILED. ABS LOCKE UP, CAUSING ME TO SKID INTO ANOTHER VEHICLE.
NHTSA complaint #11197308 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
WHILE PARALLEL PARKING IN FRONT OF A SMALL RESTAURANT IN A LARGE NORTH TEXAS CITY THE VEHICLE QUICKLY ACCELERATED BACKWARDS AT A HIGH SPEED BACKWARDS, CLIMBING OVER A SIDEWALK CURB AN THEN CLIMBED OVER A NEARLY 3 FOOT HIGH RETAINING WALL. THE REAR END OF THE CAR RESTED ON TOP OF THE RETAINING WALL. IF THE RETAINING WALL BETWEEN THE SIDE WALK AND THE RESTAURANT HAD NOT STOPPED THE VEHICLE IT WOULD HAVE LIKELY CONTINUED TO PICK UP SPEED AND GONE THROUGH THE RESTAURANT. MAY HAVE BEEN THE CRUISE CONTROL MECHANISM OR RELATED ACCELERATION SYSTEM.
NHTSA complaint #10945397 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
CAR SHOWN INTERMITTENT PROBLEM OF NOT ACCELERATING WHEN GAS PEDAL IS PUSHED. IT WILL GIVE MANY JERKY MOVEMENTS BUT THEN AFTER FEW MINUTES DRIVING LIKE THIS IT WILL NORMALIZE. I TOOK IT TWICE TO DEALER AND THEY COULD NOT IDENTIFY OR REPLICATE PROBLEMS. THEN MY WIFE TAKING KIDS TO SCHOOL HAS SIMILAR PROBLEM SO I GOT SCARED FOR SAFETY OF KIDS AND WROTE TO THEIR HEAD QUARTER. THEY TOLD ME TO TAKE THE CAR BACK TO DEALER AND LEAVE IT FOR 5-6 DAYS SO THEY CAN TRY TO FIND THE PROBLEM. AFTER FEW DAYS THEY GAVE ME "GREAT NEWS" THAT THEY CONFIRM THE PROBLEM AND IDENTIFY THE SOURCE IT IS"WATER IN THE GAS" I WAS TOLD THAT COSTCO AND SMITH SELL CHEAPER GAS BUT QUALITY IS NOT GOOD AND TOLD ME TO WATCH" CHANNEL 3"WHERE THERE WAS A REPORT IN THIS REGARD. I TOLD THEM THAT I DON'T BUY THIS THEORY AS COSTCO AND SMITH ARE TWO BIG COMPANIES TO ALLOW THIS LACKING AND I SEE THOUSANDS OF OTHER MOTORISTS GETTING THEIR TANK FILLED THERE. THEY TOLD ME THAT MB WILL NOT GUARANTEE UNTIL GAS HAS NOT CHANGED AND I AGREED TO CHANGE THE GAS AND GET LATER FILL UP FROM "CHEVRON".OR THE SAFETY OF MY KIDS I STILL FOLLOW THEIR RECOMMENDATIONS AND GAS IS ONLY REFILLED FROM CHEVRON BUT AS I SUSPECTED THIS IS NOT THE PROBLEM AS CAR CONTINUES TO HAVE SIMILAR PROBLEM AND WILL NOT SPEED UP BY PUSHING ACCELERATOR INTERMITTENTLY . DUE TO RISK CAR IS ALMOST KEPT IN GARAGE AND USED ONLY FOR INTENSE NEED.
NHTSA complaint #10937370 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
FOR A COUPLE OF MONTHS WHEN I PUT MY 2014 E350 SPORT IN PARK IT WOULD JERK FORWARD. NEVER REALLY THOUGHT ABOUT IT BEING A PROBLEM. I WAS DRIVING MY CAR INTO MY NEIGHBORS DRIVEWAY AND WENT TO TURN AROUND AND JUST AS I WENT TO PUT THE CAR IN REVERSE, THE CAR PROPELLED FORWARD DIRECTLY INTO HER TREE. IF THE TREE HAD NOT BEEN THERE MY CAR WOULD HAVE WENT INTO THE FRONT OF HER HOUSE. I AM THANKFUL THAT I AM JUST SHAKEN UP AND A LITTLE SORE. I AM ALSO THANKFUL THAT I WAS THE ONLY ONE IN THE CAR DURING THIS FREAK EVENT AND THAT IF HAPPENED WHERE IT DID BECAUSE THE 2 OTHER TIMES THAT I WAS IN MY CAR THAT DAY IS WAS IN HEAVY TRAFFIC AND I WOULD HAVE DONE MAJOR DAMAGE TO MYSELF AND POSSIBLY SOMEONE ELSE. AT FIRST I BELIEVE MY SHOE GOT CAUGHT ON THE ACCELERATOR, BUT THERE IS NO POSSIBLE WAY THIS COULD BE THE ISSUE AS I WAS APPLYING IT TO THE BRAKE WHEN THE CAR PROPELLED FORWARD. FOR AS HARD AS I HIT THE TREE THE AIRBAG DID NOT DEPLOY. I WAS ABLE TO DRIVE MY CAR BACK HOME WITH ALL THE COOLANT LEAKING FROM IT.
NHTSA complaint #10914900 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
MY WIFE WAS TRAVELING AT 65 MILES PER HOUR IN THE HIGH OCCUPANCY VEHICLE LANE OF THE LONG ISLAND EXPRESSWAY WHEN THE CAR SUDDENLY DECELERATED AND A WARNING LIGHT CAME ON THE DASHBOARD. THE VEHICLE WOULD NOT ALLOW HER TO ACCELERATE ANY LONGER AND SHE BECAME DISABLED INSTANTLY CAUSING AN EXTREMELY DANGEROUS SITUATION FOR HER. OBVIOUSLY SHE HAD TO ATTEMPT TO GET OFF THE HIGHWAY, OR AT LEAST ONTO THE SHOULDER. HOWEVER SHE HAD TO CROSS FOUR LANES OF TRAFFIC WHILE GOING TWENTY MILER PER HOUR.
NHTSA complaint #10914397 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
CAR: MERCEDES BENZ E350 2008. ON 3RD FLOOR OF PARKING CAR GARAGE, WITHIN TIGHT CONFINED SPACE, WHEN PULLING IN CAR TO PARK TURNING 90 DEGREES, CAR SUDDENLY ACCELERATED VIOLENTLY, POWERED OVER 9-INCH BARRIER CURB AND RAMMED INTO CONCRETE PILLAR. THE CAR CONTINUED TO ACCELERATE FOR FEW SECONDS EVEN WITH FULL BRAKES AND DID NOT STOP BEFORE PUTTING INTO PARKING GEAR.
NHTSA complaint #10894657 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. WHILE DRIVING 10 MPH, THE CONTACT'S VEHICLE ACCELERATED WITHOUT WARNING AND REAR ENDED THE PRECEDING VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED MINOR INJURIES TO THE BACK AND NECK, BUT MEDICAL ATTENTION WAS NOT REQUIRED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED, BUT NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 45,700.
NHTSA complaint #10871535 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
THE GEAR SHIFT KEEP GETTING STUCK. THE CAR REVS AND DOESN'T CHANGE GEAR WHEN DRIVING IT STAYS IN THE FIRST GEAR. THEN WHEN IT DOES CHANGES THE GEAR SKIPS, CAUSING A JOLT IN THE CAR. BROUGHT IT TO THE SHOP AND WAS TOLD THAT IT'S A DEFAULT SENSOR THAT'S NOT PICKING UP, CAUSING IT TO SKIP. TWO SEPARATE SHOPS AND THEY TOLD ME TO MAKE THIS COMPLAINT. I'VE CALLED THE NUMBER ON THIS SITE MONTHS AGO, MADE A COMPLAINT AND STILL NOTHING. I'VE SEEN QUITE A BIT OF COMPLAINT ON THIS MATTER ON THIS SITE, YET NO CHANGE. THIS CAN BE VERY DANGEROUS BECAUSE THE CAR STALLS WHICH ENDANGER THE OPERATOR OF THE VEHICLE, PASSENGERS, AND OTHER MOTORIST ON THE ROAD. THIS CAN CAUSE AN ACCIDENT. I'LL USE TODAY'S DATE BECAUSE I DON'T REMEMBER THE SPECIFIC DATE I CALLED BEFORE. VERY DANGEROUS
NHTSA complaint #10850469 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNED A 2013 MERCEDES-BENZ E350. WHILE DRIVING INTO THE GARAGE AT A LOW SPEED, THE VEHICLE UNINTENDEDLY ACCELERATED AND CRASHED INTO THE GARAGE DOOR. THE FRONT DRIVER SIDE AND FOOT AIR BAGS DEPLOYED. A POLICE REPORT WAS NOT FILED. THE DRIVER SUFFERED MINOR BRUISES TO ARM, CHEST, AND NECK. ALSO, SUFFERED SEVERE PAIN TO CHEST WALL. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 13,043. ...UPDATED 04/19/16 *BF
NHTSA complaint #10850440 — an unverified report by a vehicle owner.