Owners have filed 37 complaints
about the 2017 Mercedes Benz Metris with NHTSA between 2018 and 2026.
The largest single group is the tires.
Across this model's run it ranks 3 of 4 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 31
Against the median year of the Mercedes Benz Metris. 50 means typical for this
model; 100 means roughly double.
Severity — 0
0% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 100
78% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2017 compares with every other Mercedes Benz Metris
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
111.1%
1,000 – 9,999 miles
111.1%
10,000 – 24,999 miles
222.2%
25,000 – 49,999 miles
444.4%
75,000 – 99,999 miles
111.1%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jul 2018peak 4Feb 2026
NHTSA investigations into the 2017 Mercedes Benz Metris
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
PE18002Opened 13 Mar 2018Closed 18 Jun 2019FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
Low Pressure Fuel Supply Hose Leak
On November 27, 2018, Daimler Vans USA, LLC submitted a Defect Information Report (DIR) to NHTSA describing two engine compartment fuel hose connection defects in certain model year (MY) 2016 and 2017 Mercedes-Benz Metris vehicles (Recall 18V-837).The recall scope includes approximately 12,383 Metris vehicles manufactured from March 2, 2015 (SOP) to March 15, 2017.The defects may result in leakage from an upper hose connection that feeds the high-pressure fuel pump or from a lower hose connection of the fuel transition hose between the underbody fuel line and the Shrader valve.The upper connec...
Recalls on the 2017 Mercedes Benz Metris
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 20261679,044 units in Canada
Tires
Issue: On certain vehicles, winter tires with the wrong load rating may have been installed. As a result, the tires may be overloaded. This could cause poor handling or a tire failure. Safety Risk: Poor handling or a tire failure could cause a loss of control and increase the risk of a crash. Corrective Actions: Mercedes-Benz will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, replace the winter tires.
Recall 20223435,116 units in Canada
Label
Issue: On certain vehicles, the gross axle weight ratings (GAWR) are higher than the allowable maximum load for the tires. As a result, the tires could be overloaded. Driving a vehicle with tires that are overloaded could cause poor handling and/or a tire failure. Safety Risk: Poor handling or a tire failure could cause a loss of control and increase the risk of a crash. Corrective Actions: Mercedes-Benz will notify owners by mail and advise you to take your vehicle to a dealership to replace the tire and loading information labels on the B-pillar and fuel filler door and provide you with an add-on for the owner's manual. The dealer will also inspect the tires and, if necessary, replace them.
Recall 20221035,418 units in Canada
Fuel System
Issue: On certain vehicles, the connections on the fuel supply hose may not be properly attached. As a result, fuel could leak in the engine compartment. Safety Risk: A fuel leak can create the risk of a fire. Corrective Actions: Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to check the upper and lower connections on the fuel transition hose. The dealer will replace the clamps and the fuel hose, if required.
Recall 20220853,701 units in Canada
Visual System
Issue: On certain vehicles, the rearview camera image could freeze while backing up. Safety Risk: A rearview camera that doesn't display correctly could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash. Corrective Actions: Mercedes-Benz will notify owners by mail and advise you to take your vehicle to a dealership to have the rearview camera replaced.
Recall 20195151,798 units in Canada
Electrical
Issue: Certain vans equipped with an integrated backup battery do not have a cover installed over the front passenger's seat base. As a result, if an object made of a conductive material is dropped into the opening, it could make contact with the battery terminals. This could result in a short circuit. Safety Risk: A short circuit could increase the risk of a fire. Corrective Actions: Mercedes-Benz will notify owners by mail and instruct them to take their vehicle to a dealer to install a cover over the front passenger's seat base. Consumers should not use a seat base with a battery as a storage compartment.
Recall 20191761,390 units in Canada
Steering
Issue: On certain vehicles, the bolts that attach the electric power steering assist motor to the steering gear may corrode and break. This could cause a loss of power steering assist. Safety Risk: A loss of power steering assist would result in a sudden increase in steering effort, especially at low vehicle speeds. This could increase the risk of a crash. Corrective Actions: The company will notify owners by mail and instruct you to take your vehicle to a dealer to replace the aluminum bolts with steel ones.
Recall 20186542,259 units in Canada
Fuel System
On certain vehicles, fuel may weep or leak from one of the lower connecting points of the fuel hose. If this occurs, a fuel odour may be detected inside the vehicle. Fuel leakage, in the presence of an ignition source, could increase the risk of fire causing injury and/or damage to property. Correction: Dealers will replace the hose and clamp at the lower connecting point of the transition hose, between the underbody fuel line and the Schrader valve, and replace the hose at the upper connection of the fuel line to the fuel pump.
Recall 201750339 units in Canada
Wheels
On certain vehicles, the front wheel bearing retaining rings might not have been seated correctly and may extend from the steering knuckles. This could cause the retaining rings to potentially move out of position, which could result in the wheel bearing moving in its pressed position while the brake disk is held by the brake caliper. In the event of a failure, a wheel could separate, which could affect vehicle control and increase the risk of a crash causing injury and/or damage to property. Correction: Dealers will check the retaining ring position and correct their position if necessary.
In the owners' own words, exactly as filed with NHTSA.
Plantation, FL
WHEELS
I am filing a formal safety complaint regarding my Mercedes-Benz Metris serviced at Mercedes-Benz Coconut Creek (Florida) under Recall VS2LAS561 – 9789VMCRC (Customer Service Case #20781216). On February 12th, I delivered the vehicle for recall service. It was returned on February 23rd without the recall properly completed. Invoice no. 328897 – tag T9514 lists replacement of four Continental 235/55 R17 tires and installation of four PRS sensor repair kits. These items were not installed. The tires were placed in the trunk, and only three used sensors are present; one wheel has no sensor. Additionally, the dealership provided 235/55 R17 tires, while the vehicle is homologated for 225/55 R17. Supplying non-approved tire sizes represents a safety concern. Since purchase (from the same dealership), I have reported tire pressure irregularities and abnormal lateral tire wear. During the most recent service, no tire rotation was performed despite documented uneven wear. Two weeks prior to the recall visit, I experienced a highway tire blowout while traveling with my family. When attempting to install the spare tire, I discovered the wheel lock removal key had been removed during a prior Mercedes service and not returned. I was unable to change the tire and required roadside assistance. The lug bolts had to be forcibly removed by an external shop, potentially damaging wheel components. The dealership has not properly resolved these safety-related issues. I do not feel safe operating this vehicle under current conditions. I request investigation into: • Recall execution compliance • Tire size compliance with vehicle specifications • Improper documentation of uninstalled parts • Removal of required emergency equipment (wheel lock key) These issues present potential safety risks to vehicle occupants and other road users. Thanks.
NHTSA complaint #11720287 — an unverified report by a vehicle owner.
Plantation, FL
STEERING
I am filing a formal safety complaint regarding my Mercedes-Benz Metris serviced at Mercedes-Benz Coconut Creek (Florida) under Recall VS2LAS561 – 9789VMCRC (Customer Service Case #20781216). On February 12th, I delivered the vehicle for recall service. It was returned on February 23rd without the recall properly completed. Invoice no. 328897 – tag T9514 lists replacement of four Continental 235/55 R17 tires and installation of four PRS sensor repair kits. These items were not installed. The tires were placed in the trunk, and only three used sensors are present; one wheel has no sensor. Additionally, the dealership provided 235/55 R17 tires, while the vehicle is homologated for 225/55 R17. Supplying non-approved tire sizes represents a safety concern. Since purchase (from the same dealership), I have reported tire pressure irregularities and abnormal lateral tire wear. During the most recent service, no tire rotation was performed despite documented uneven wear. Two weeks prior to the recall visit, I experienced a highway tire blowout while traveling with my family. When attempting to install the spare tire, I discovered the wheel lock removal key had been removed during a prior Mercedes service and not returned. I was unable to change the tire and required roadside assistance. The lug bolts had to be forcibly removed by an external shop, potentially damaging wheel components. The dealership has not properly resolved these safety-related issues. I do not feel safe operating this vehicle under current conditions. I request investigation into: • Recall execution compliance • Tire size compliance with vehicle specifications • Improper documentation of uninstalled parts • Removal of required emergency equipment (wheel lock key) These issues present potential safety risks to vehicle occupants and other road users. Thanks.
NHTSA complaint #11720287 — an unverified report by a vehicle owner.
Plantation, FL
UNKNOWN OR OTHER
I am filing a formal safety complaint regarding my Mercedes-Benz Metris serviced at Mercedes-Benz Coconut Creek (Florida) under Recall VS2LAS561 – 9789VMCRC (Customer Service Case #20781216). On February 12th, I delivered the vehicle for recall service. It was returned on February 23rd without the recall properly completed. Invoice no. 328897 – tag T9514 lists replacement of four Continental 235/55 R17 tires and installation of four PRS sensor repair kits. These items were not installed. The tires were placed in the trunk, and only three used sensors are present; one wheel has no sensor. Additionally, the dealership provided 235/55 R17 tires, while the vehicle is homologated for 225/55 R17. Supplying non-approved tire sizes represents a safety concern. Since purchase (from the same dealership), I have reported tire pressure irregularities and abnormal lateral tire wear. During the most recent service, no tire rotation was performed despite documented uneven wear. Two weeks prior to the recall visit, I experienced a highway tire blowout while traveling with my family. When attempting to install the spare tire, I discovered the wheel lock removal key had been removed during a prior Mercedes service and not returned. I was unable to change the tire and required roadside assistance. The lug bolts had to be forcibly removed by an external shop, potentially damaging wheel components. The dealership has not properly resolved these safety-related issues. I do not feel safe operating this vehicle under current conditions. I request investigation into: • Recall execution compliance • Tire size compliance with vehicle specifications • Improper documentation of uninstalled parts • Removal of required emergency equipment (wheel lock key) These issues present potential safety risks to vehicle occupants and other road users. Thanks.
NHTSA complaint #11720287 — an unverified report by a vehicle owner.
Cypress, CA
ELECTRICAL SYSTEM
I have had 2 major and costly repairs/issues with the engine and its oil system. These are detailed below. I have also received multiple collision or seatbelt dash alerts when no one is near my vehicle whatsoever. Unexpected repairs back-to-back due to defective parts/design: Oil pump control valve and harness replaced. Cost: $1,499. Replaced crankcase ventilation hose assembly. Cost: $3,293.37
NHTSA complaint #11679070 — an unverified report by a vehicle owner.
Cypress, CA
ENGINE
I have had 2 major and costly repairs/issues with the engine and its oil system. These are detailed below. I have also received multiple collision or seatbelt dash alerts when no one is near my vehicle whatsoever. Unexpected repairs back-to-back due to defective parts/design: Oil pump control valve and harness replaced. Cost: $1,499. Replaced crankcase ventilation hose assembly. Cost: $3,293.37
NHTSA complaint #11679070 — an unverified report by a vehicle owner.
Cypress, CA
FORWARD COLLISION AVOIDANCE: WARNINGS
I have had 2 major and costly repairs/issues with the engine and its oil system. These are detailed below. I have also received multiple collision or seatbelt dash alerts when no one is near my vehicle whatsoever. Unexpected repairs back-to-back due to defective parts/design: Oil pump control valve and harness replaced. Cost: $1,499. Replaced crankcase ventilation hose assembly. Cost: $3,293.37
NHTSA complaint #11679070 — an unverified report by a vehicle owner.
Glenmont, NY
STEERING
Dealer says that Power Steering control unit/steering rack needs to be changed. Looks like same recall was there(17V-595) but my vin number is not in Mercedes system to be fixed. Happens when park. Steering was not working, van needs to be towed. Can you check if that should be part of recall?
NHTSA complaint #11678271 — an unverified report by a vehicle owner.
Homewood, CA
STEERING
This Mercedes Metris is my wife's primary vehicle. She had the electric power steering stop working twice in six weeks. Each time the vehicle became barely controllable. Both times it happened on curvy mountain roads and she was barely able to keep control of the vehicle and is now afraid to drive it. We took it into the local Mercedes dealership twice and spent over a $1,000 the first time to remedy the problem. The second time they recommended replacing the steering rack at a cost of $5,000. We were six years into a seven year warranty with 92,000 miles on the vehicle. The dealership pulled a fast one on us and managed to work their way out of having to cover the warranty repairs. I investigated the problem, have found there are other Metris's with the same issues and am starting to believe it is not the steering rack, but more likely the steering servo motor, steering control module or the steering control software. As such we haven't been able to have it repaired as it appears the dealership has not thoroughly investigated the failure and ducked out of the warranty responsibility. Mercedes should be on top of this, as it's a serious safety hazard which endangers the lives of the occupants of our Metris and the surrounding vehicles. When the steering fails the dash turns red with warnings and it stops working within a couple of seconds. It also activates fault code P0635
NHTSA complaint #11624308 — an unverified report by a vehicle owner.
Old Saybrook, CT
TIRES
The contact owns a 2017 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11608549 — an unverified report by a vehicle owner.
at 80,000 milesSanta Clara, CA
TIRES
The contact owns a 2017 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was parked, he noticed all 4 tires were cracked. No warning lights were illuminated. The vehicle was taken to an independent mechanic where it was determined that the tires needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure but confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000. VIN tool confirms parts not available.
NHTSA complaint #11588459 — an unverified report by a vehicle owner.
Medway, MA
TIRES
The contact owns a 2017 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11587375 — an unverified report by a vehicle owner.
at 25,000 milesCharleston, MA
TIRES
The contact owns a 2017 Mercedes-Benz MMCA2G. The contact stated while driving at an undisclosed speed, the tire warning light illuminated. The vehicle was taken to the dealer to inquire of a remedy and they confirmed no remedy was available. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 25,000. VIN tools confirm parts not available.
NHTSA complaint #11581129 — an unverified report by a vehicle owner.
Torrance, CA
TIRES
The contact owns a 2017 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11573468 — an unverified report by a vehicle owner.
South San Francisco, CA
TIRES
The contact owns a 2017 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11567033 — an unverified report by a vehicle owner.
Coral Gables, FL
TIRES
The contact owns a 2017 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11555264 — an unverified report by a vehicle owner.
Medway, MA
TIRES
The contact owns a 2017 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11547935 — an unverified report by a vehicle owner.
Haiku, HI
TIRES
The contact owns a 2017 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11535823 — an unverified report by a vehicle owner.
Grand Rapids, MI
ENGINE
Vehicle experienced Crankcase ventilation component failure at low miles of 31,750. Code thrown is P052E resulting in needing replacement of a large assembly of emissions/oil vapor control tubing and valves costing over $1000 plus over 12 hours of labor. Well known problem on Mercedes vehicles with the M274 2.0 turbo 4cylinder engine.
NHTSA complaint #11515978 — an unverified report by a vehicle owner.
at 42,277 milesLos Angeles, CA
STEERING
The contact owns a 2017 Mercedes-Benz Metris. The contact stated while starting the vehicle, the power steering malfunction warning illuminated. Additionally, the contact heard a clicking sound coming from the steering wheel. The dealer was contacted, and the dealer stated that the electric power steering rack needed to be replaced. The vehicle had to be repaired due safety issue. The manufacturer was not contacted. The failure was mileage was 42,277. The consumer stated repairs were made at the owners expense in the amount of $1329.54.
NHTSA complaint #11512770 — an unverified report by a vehicle owner.
Stoughton, MA
BACK OVER PREVENTION
The contact owns a 2017 Mercedes Benz Metris. The contact received notification of NHTSA Campaign Number: 22V099000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The dealer had been notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11510574 — an unverified report by a vehicle owner.
Dover, NJ
UNKNOWN OR OTHER
This has been happening recently. The smell of coolant as I am driving vehicle. But only sometimes I notice. No indicator or warning lamps on dash comes up. I am concerned because I feel at risk of fire or and having health issue. I have not seen any leaks other than from ac. One mechanic had looked, but said no leaks & can confirm smell, but has to further diagnose. Will also get 2nd and 3rd opinions & will look more into myself. Research online also, about others with same problem. Is this an issue where it maybe a legitimate recall? Others have confirmed this should. Thank you
NHTSA complaint #11508961 — an unverified report by a vehicle owner.
Jackson, NJ
TIRES
The contact owns a 2017 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11505212 — an unverified report by a vehicle owner.
Chalfont, PA
TIRES
The contact owns a 2017 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had experienced the failure. VIN tool confirms parts not available.
NHTSA complaint #11504008 — an unverified report by a vehicle owner.
Universal City, TX
BACK OVER PREVENTION
The contact owns a 2017 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V099000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that on several occasions, the camera image froze and created a driving hazard. VIN tool confirms parts not available.
NHTSA complaint #11495673 — an unverified report by a vehicle owner.
at 25,000 milesOld Saybrook, CT
TIRES
The contact owns a 2017 Mercedes-Benz Metris. The contact stated that the rear back-up camera would display a blank image while in use. The contact also stated that he replaced four tires after he noticed that the tread on all four tires were wearing excessively. The contact then received notification of NHTSA Campaign Numbers: 22V099000 (Back Over Prevention) and 22V482000 (Tires) however, the parts to do the recall repairs were unavailable. The dealer had been notified about the recall and confirmed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The failure mileage was approximately 25,000. VIN tool confirms parts not available.
NHTSA complaint #11492946 — an unverified report by a vehicle owner.