Owners have filed 85 complaints
about the 2000 Mercedes Benz S500 with NHTSA between 2000 and 2022.
The largest single group is the electrical system.
Across this model's run it ranks 1 of 8 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 100
Against the median year of the Mercedes Benz S500. 50 means typical for this
model; 100 means roughly double.
Severity — 43
8.2% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 5
3% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2000 compares with every other Mercedes Benz S500
Odometer readings owners gave when they filed. About half of all
complaints include one.
10,000 – 24,999 miles
11.5%
25,000 – 49,999 miles
2132.3%
50,000 – 74,999 miles
913.8%
75,000 – 99,999 miles
1015.4%
100,000 – 149,999 miles
1827.7%
150,000+ miles
69.2%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Feb 2000peak 11Aug 2022
NHTSA investigations into the 2000 Mercedes Benz S500
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
PE05062Opened 10 Nov 2005Closed 8 Feb 2006INTERIOR LIGHTING
INSTRUMENT CLUSTER FAILURE
THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS INVESTIGATION BASED ON SEVEN REPORTS INDICATING THAT THE INSTRUMENT CLUSTERS IN MODEL YEAR (MY) 2000-2001 MERCEDES-BENZ S CLASS VEHICLES FAILED IN THAT CONSUMERS WERE UNABLE TO READ ANY OF THE GAUGES WHILE OPERATING THEIR VEHICLES AT ANY SPEED DURING THE DAY OR NIGHT.IN ITS 573 REPORT TO NHTSA DATED FEBRUARY 1, 2006, MERCEDES-BENZ USA, LLC (MERCEDES-BENZ)STATES THAT THERE ARE THREE INSTRUMENT CLUSTER FAILURE MODES THAT WOULD RESULT IN UNDESIRABLE OPERATION.THESE THREE FAILURE MODES ARE SPECIFIC TO CERTAIN DATES OF PRODUCTION (SEE BELOW) FOR...
Complaints that involved harm
Reports where the owner recorded a crash, a fire, an injury or a death.
at 120,000 milesMiami, FLFire
ELECTRICAL SYSTEM
I WAS GETTING STUFF FROM THE TRUNK. WHEN I WENT BACK TO THE CAR IT WAS FULL OF SMOKE. WHEN I INSPECTED THE SORCE OF THE FIRE IT WAA THE BLOWER RESISTOR. THE WIRING TO THE BLOWER WAS BURNT AT THE CONNECTOR. THE PLASTIC AROUND THE EVAPORATOR BOX WAS DAMAGED.
NHTSA complaint #11353348 — an unverified report by a vehicle owner.
at 120,000 milesSeminole, FLCrash
EXTERIOR LIGHTING
IN REFERENCE TO CAMPAIGN 06V028000 WHAT IS THE BASIS FOR EXCLUSION OF SOME CARS OF THE SAME YEAR VS OTHERS? JUST BECAUSE THE 7 CARS THAT WERE PART OF THE ORGINAL COMPLAINT FALL IN THE NARROWLY DEFINED VIN RANGE DOES NOT MEAN OTHER CARS OF THE SAME MODEL AND YEAR DO NOT HAVE THE SAME PROBLEM. THE DEFECTIVE CLUSTERS ARE THE SAME. I HAVE A 2000 S500 WITH A FAILED CLUSTER. I HAVE THE SAME PROBLEM WITH THE SAME PART FOR THE SAME MODEL AND YEAR THAT OTHER CARS ARE BEING REPAIRED FOR FREE, BUT MY CAR IS EXCLUDED BECAUSE ITS VIN RANGE IS STATISTICALLY NOT IN THE SAME NARROW VIN RANGE CORRESPONDING TO THE ORIGINAL COMPLAINT? THIS SEEMS VERY EXCLUSIONARY GIVEN MY CAR IS THE SAME MODEL AND YEAR AND THE PART IS THE SAME AND THERE IS NO BASIS TO EXCLUDE IT. I AM REQUESTING NHTSA TO WIDEN THE RECALL RANGE TO BE FAIR TO ALL OWNERS OF THE SAME MODEL AND YEAR WHERE SOME ARE BEING RECALLED AND SOME NOT. IF THE FAILED CLUSTERS WERE FROM DIFFERENT MANUFATURERS THAT WOULD BE ONE THING, BUT TO EXCLUDE CARS DUE TO VIN RANGE CORRESPONDING TO THE ORIGINAL 7 CARS AS PART OF THE COMPLAINT IS VERY LOP SIDED. I REQUEST YOU TO PLEASE WIDEN THE RECALL. MY VIN ENDING RANGE IS YA060424
NHTSA complaint #11078738 — an unverified report by a vehicle owner.
at 135,626 milesMinden, NV3 injured
POWER TRAIN
WE WERE DRIVING AT HIGHWAY SPEED AROUND 65 MPH WHEN EITHER THE TRANSMISSION OR DIFFERENTIAL WENT OUT. WE'RE NOT SURE EXACTLY WHAT HAPPENED MECHANICALLY BECAUSE WE HAVEN'T TAKEN THE CAR TO THE SHOP YET. BUT WHATEVER IT WAS, IT WAS DEFINITELY CATASTROPHIC. THERE WAS NO ACCIDENT AT ALL. WE WERE ABLE TO MANEUVER THE CAR SAFELY TO THE SIDE OF THE HIGHWAY AFTER THE CAR BROKE. BUT FOR SOME REASON THE PASSENGER SIDE AIRBAGS DEPLOYED THE INSTANT THAT THE CAR BROKE DOWN! THE AIRBAGS IN TURN INJURED THE PASSENGERS SITTING ON THE PASSENGER SIDE OF THE CAR. THE SEATBELTS ALSO TIGHTENED AND INJURED A 12 YEAR OLD MALE PASSENGER SITTING ON THE DRIVER SIDE REAR SEAT.
NHTSA complaint #10344761 — an unverified report by a vehicle owner.
at 135,626 milesMinden, NV3 injured
AIR BAGS:SIDE/WINDOW
WE WERE DRIVING AT HIGHWAY SPEED AROUND 65 MPH WHEN EITHER THE TRANSMISSION OR DIFFERENTIAL WENT OUT. WE'RE NOT SURE EXACTLY WHAT HAPPENED MECHANICALLY BECAUSE WE HAVEN'T TAKEN THE CAR TO THE SHOP YET. BUT WHATEVER IT WAS, IT WAS DEFINITELY CATASTROPHIC. THERE WAS NO ACCIDENT AT ALL. WE WERE ABLE TO MANEUVER THE CAR SAFELY TO THE SIDE OF THE HIGHWAY AFTER THE CAR BROKE. BUT FOR SOME REASON THE PASSENGER SIDE AIRBAGS DEPLOYED THE INSTANT THAT THE CAR BROKE DOWN! THE AIRBAGS IN TURN INJURED THE PASSENGERS SITTING ON THE PASSENGER SIDE OF THE CAR. THE SEATBELTS ALSO TIGHTENED AND INJURED A 12 YEAR OLD MALE PASSENGER SITTING ON THE DRIVER SIDE REAR SEAT.
NHTSA complaint #10344761 — an unverified report by a vehicle owner.
Hollywood, FL1 injured
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
WHILE IN TRUNK OF VEHICLE BATTERY EXPLODED WITHOUR WARNING. VEHICLE WAS NOT RUNNING AT THE TIME.*AK CONSUMER STATES WHEN CHANGING CD?S IN THE COMPACT DISC CHANGER WHICH IS LOCATED IN THE TRUNK AND WHILE BENDING OVER TO PICK UP THE CD?S THE BATTERY WHICH IS ALSO IN THE TRUNK EXPLODED, CAUSING SEVERE DAMAGE TO CONSUMERS SPINE.
NHTSA complaint #8009853 — an unverified report by a vehicle owner.
Wantagh, NYCrash
VEHICLE SPEED CONTROL
THE CAR WAS BEING TAKEN OUT OF THE DRIVE WAY IN REVERSE AT 5MPH. SUDDENLY THE STEERING WHEEL WENT INTO A SPIN AND THE CAR ACCELERATED TO MAY BE ABOUT 10MPH AND THE CAR WENT BACKWARDS AS THE STEERING WHEEL TURNED AND HIT ANOTHER CAR PARKED IN NEIGHBOR'S DRIVEWAY, DAMAGING BOTH CARS.
NHTSA complaint #760871 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Bakersfield, CA
VEHICLE SPEED CONTROL
Please help me My 2000 s500L Mercedes’ Benz dashboard have been blinking for 4 months now it has finally completely went out I am complaining on my behalf in my daughter in wife please NHTSA we cannot see anything on our car dashboard our vehicle have been inspected at two independent service dealer theses symptoms appear to have been happening 1 year after purchasing from dealer please NHSTA we need a recall on our dashboard cluster. I cannot attend work until the cluster gets fix it’s so dangerous driving with a broken cause this recall will be a blessing to our family.
NHTSA complaint #11481497 — an unverified report by a vehicle owner.
Bakersfield, CA
UNKNOWN OR OTHER
Please help me My 2000 s500L Mercedes’ Benz dashboard have been blinking for 4 months now it has finally completely went out I am complaining on my behalf in my daughter in wife please NHTSA we cannot see anything on our car dashboard our vehicle have been inspected at two independent service dealer theses symptoms appear to have been happening 1 year after purchasing from dealer please NHSTA we need a recall on our dashboard cluster. I cannot attend work until the cluster gets fix it’s so dangerous driving with a broken cause this recall will be a blessing to our family.
NHTSA complaint #11481497 — an unverified report by a vehicle owner.
Bakersfield, CA
ELECTRICAL SYSTEM
Please help me My 2000 s500L Mercedes’ Benz dashboard have been blinking for 4 months now it has finally completely went out I am complaining on my behalf in my daughter in wife please NHTSA we cannot see anything on our car dashboard our vehicle have been inspected at two independent service dealer theses symptoms appear to have been happening 1 year after purchasing from dealer please NHSTA we need a recall on our dashboard cluster. I cannot attend work until the cluster gets fix it’s so dangerous driving with a broken cause this recall will be a blessing to our family.
NHTSA complaint #11481497 — an unverified report by a vehicle owner.
at 120,000 milesMedley, FL
VEHICLE SPEED CONTROL
LAST NIGHT WE HAD TROPICAL STORM ETA IN FLORIDA. WE HAD ABOUT 10 INCHES OF RAIN. THE TEMPERATURE WAS BETWEEN 70F AND 80F. THE CAR WAS PARKED ON HIGH GROUND BUT IN THE RAIN. THE INSIDE OF THE CAR FLOODED WITH WATER UNDER THE CARPET. I HAVE NOT DETERMINED THE SOURCE OF THE LEAK OR THE SOURCE OF THE SHORT YET BUT THE CAR IS IN MY SHOP. I DRILLED HOLES IN THE FLOOR TO DRAIN THE WATER FOR NOW. THE ENTIRE ELECTRICAL SYSTEM WENT CRAZY. THE ABS WAS MALFUNCTIONING, THE WIPERS WERE TURNING ON AND OFF, THE BRAKE LIGHTS AND OTHER LIGHTS WERE TURNING ON AND OFF ON THERE OWN, THE CAR STAYED RUNNING WITH THE KEY OUT OF THE IGNITION, THE LIGHTS WOULD TURN ON AND OFF WITH THE KEY OUT OF IGNITION, THE SOS LIGHT WAS TURNING ON AND OFF, THE AIRBAG LIGHT WAS TURNING ON AND OFF, THE SPEAKERS WERE POPPING, THE THROTTLE CONTROLS WERE ACTING ODD AND NOT CORRESPONDING WITH THE THROTTLE CONTROL, THEY WOULD NOT RESPOND OR STAY ON LONGER THAN NORMAL, THE TRANSMISSION WAS GETTING STUCK IN GEARS, THE AIR SUSPENSION WAS ACTING WEIRD, I PRESSED THE TRUNK RELEASE AND THE TAIL LIGHTS STARTED FLASHING, THE GAS GAUGE READ EMPTY AND I HAD A FULL TANK, THE SPEED AND RPM WERE WORKING NORMAL, OUTSIDE TEMP WAS GOING ON AND OFF AS WELL AS THE CLOCK, THE AC BLOWER SPEED WAS CHANGING AND TURNING OFF, THE WINDOWS WOULD WORK THEN NOT WORK, THE INTERIOR LIGHTS WERE TURNING ON AND OFF, BASICALLY THE CAR WOULD START AND RUN BUT ALMOST EVERY SYSTEM IN THE VEHICLE WAS MALFUNCTIONING. THIS IS THE SECOND MERCEDES I HAVE OWNED THAT DID THIS. I TOOK VIDEOS BUT THEY WERE TOO BIG TO SHARE.
NHTSA complaint #11373750 — an unverified report by a vehicle owner.
at 120,000 milesMedley, FL
ELECTRICAL SYSTEM
LAST NIGHT WE HAD TROPICAL STORM ETA IN FLORIDA. WE HAD ABOUT 10 INCHES OF RAIN. THE TEMPERATURE WAS BETWEEN 70F AND 80F. THE CAR WAS PARKED ON HIGH GROUND BUT IN THE RAIN. THE INSIDE OF THE CAR FLOODED WITH WATER UNDER THE CARPET. I HAVE NOT DETERMINED THE SOURCE OF THE LEAK OR THE SOURCE OF THE SHORT YET BUT THE CAR IS IN MY SHOP. I DRILLED HOLES IN THE FLOOR TO DRAIN THE WATER FOR NOW. THE ENTIRE ELECTRICAL SYSTEM WENT CRAZY. THE ABS WAS MALFUNCTIONING, THE WIPERS WERE TURNING ON AND OFF, THE BRAKE LIGHTS AND OTHER LIGHTS WERE TURNING ON AND OFF ON THERE OWN, THE CAR STAYED RUNNING WITH THE KEY OUT OF THE IGNITION, THE LIGHTS WOULD TURN ON AND OFF WITH THE KEY OUT OF IGNITION, THE SOS LIGHT WAS TURNING ON AND OFF, THE AIRBAG LIGHT WAS TURNING ON AND OFF, THE SPEAKERS WERE POPPING, THE THROTTLE CONTROLS WERE ACTING ODD AND NOT CORRESPONDING WITH THE THROTTLE CONTROL, THEY WOULD NOT RESPOND OR STAY ON LONGER THAN NORMAL, THE TRANSMISSION WAS GETTING STUCK IN GEARS, THE AIR SUSPENSION WAS ACTING WEIRD, I PRESSED THE TRUNK RELEASE AND THE TAIL LIGHTS STARTED FLASHING, THE GAS GAUGE READ EMPTY AND I HAD A FULL TANK, THE SPEED AND RPM WERE WORKING NORMAL, OUTSIDE TEMP WAS GOING ON AND OFF AS WELL AS THE CLOCK, THE AC BLOWER SPEED WAS CHANGING AND TURNING OFF, THE WINDOWS WOULD WORK THEN NOT WORK, THE INTERIOR LIGHTS WERE TURNING ON AND OFF, BASICALLY THE CAR WOULD START AND RUN BUT ALMOST EVERY SYSTEM IN THE VEHICLE WAS MALFUNCTIONING. THIS IS THE SECOND MERCEDES I HAVE OWNED THAT DID THIS. I TOOK VIDEOS BUT THEY WERE TOO BIG TO SHARE.
NHTSA complaint #11373750 — an unverified report by a vehicle owner.
at 120,000 milesMedley, FL
SERVICE BRAKES
LAST NIGHT WE HAD TROPICAL STORM ETA IN FLORIDA. WE HAD ABOUT 10 INCHES OF RAIN. THE TEMPERATURE WAS BETWEEN 70F AND 80F. THE CAR WAS PARKED ON HIGH GROUND BUT IN THE RAIN. THE INSIDE OF THE CAR FLOODED WITH WATER UNDER THE CARPET. I HAVE NOT DETERMINED THE SOURCE OF THE LEAK OR THE SOURCE OF THE SHORT YET BUT THE CAR IS IN MY SHOP. I DRILLED HOLES IN THE FLOOR TO DRAIN THE WATER FOR NOW. THE ENTIRE ELECTRICAL SYSTEM WENT CRAZY. THE ABS WAS MALFUNCTIONING, THE WIPERS WERE TURNING ON AND OFF, THE BRAKE LIGHTS AND OTHER LIGHTS WERE TURNING ON AND OFF ON THERE OWN, THE CAR STAYED RUNNING WITH THE KEY OUT OF THE IGNITION, THE LIGHTS WOULD TURN ON AND OFF WITH THE KEY OUT OF IGNITION, THE SOS LIGHT WAS TURNING ON AND OFF, THE AIRBAG LIGHT WAS TURNING ON AND OFF, THE SPEAKERS WERE POPPING, THE THROTTLE CONTROLS WERE ACTING ODD AND NOT CORRESPONDING WITH THE THROTTLE CONTROL, THEY WOULD NOT RESPOND OR STAY ON LONGER THAN NORMAL, THE TRANSMISSION WAS GETTING STUCK IN GEARS, THE AIR SUSPENSION WAS ACTING WEIRD, I PRESSED THE TRUNK RELEASE AND THE TAIL LIGHTS STARTED FLASHING, THE GAS GAUGE READ EMPTY AND I HAD A FULL TANK, THE SPEED AND RPM WERE WORKING NORMAL, OUTSIDE TEMP WAS GOING ON AND OFF AS WELL AS THE CLOCK, THE AC BLOWER SPEED WAS CHANGING AND TURNING OFF, THE WINDOWS WOULD WORK THEN NOT WORK, THE INTERIOR LIGHTS WERE TURNING ON AND OFF, BASICALLY THE CAR WOULD START AND RUN BUT ALMOST EVERY SYSTEM IN THE VEHICLE WAS MALFUNCTIONING. THIS IS THE SECOND MERCEDES I HAVE OWNED THAT DID THIS. I TOOK VIDEOS BUT THEY WERE TOO BIG TO SHARE.
NHTSA complaint #11373750 — an unverified report by a vehicle owner.
at 110,000 milesMiami, FL
ELECTRICAL SYSTEM
THE INSTRUMENT CLUSTER ONLY WORKS WHEN IT IS REALLY HOT.
NHTSA complaint #11353924 — an unverified report by a vehicle owner.
at 120,000 milesMiami, FLFire
ELECTRICAL SYSTEM
I WAS GETTING STUFF FROM THE TRUNK. WHEN I WENT BACK TO THE CAR IT WAS FULL OF SMOKE. WHEN I INSPECTED THE SORCE OF THE FIRE IT WAA THE BLOWER RESISTOR. THE WIRING TO THE BLOWER WAS BURNT AT THE CONNECTOR. THE PLASTIC AROUND THE EVAPORATOR BOX WAS DAMAGED.
NHTSA complaint #11353348 — an unverified report by a vehicle owner.
Cleveland, OH
ELECTRICAL SYSTEM
I JUST BOUGHT MY MERCEDES S500 TWO WEEKS AGO. IT ONLY HAD ONE OWNER, 98,000 MILES AND GOOD CAR FAX. I WAS PULLING OUT OF MY DRIVEWAY AND NOTICED THE DASHBOARD LIGHTS WERE COMPLETELY DARK AND ALL OF THE GAUGES WERE NOT WORKING!! I CANT TELL HOW MUCH GAS I HAVE NOR HOW FAST I AM DRIVING! I RESEARCH TODAY AND FIND THAT THERE WAS A RECALL ON THIS ISSUE THAT IS NOW EXPIRED. HOW AND WHY DOES A RECALL EXPIRE??!! THIS IS A MAJOR SAFETY ISSUE. I WONT BE ABLE TO DRIVE AT NIGHT, I HAVE CHILDREN TO TRANSPORT AND I DON'T WANT TO GET INTO A ACCIDENT OR RECEIVE A TICKET FOR DRIVING TOO FAST! ITS SO UNFAIR THAT I JUST PURCHASED THIS CAR AND WAS NOT AWARE OF A RECALL. HOW IS THIS FAIR TO A BUYER WHO WOULD HAVE NO KNOWLEDGE OF THIS!!! SO I GUESS IF ME AND MY CHILDREN GOT INTO AN ACCIDENT AND DIED, MERCEDES WOULD SAY "OH WELL, THE RECALL EXPIRED". BULLSHIT!!! I AM SO ANGRY. AND THEY DON'T CARE!!!!
NHTSA complaint #11084556 — an unverified report by a vehicle owner.
at 120,000 milesSeminole, FLCrash
EXTERIOR LIGHTING
IN REFERENCE TO CAMPAIGN 06V028000 WHAT IS THE BASIS FOR EXCLUSION OF SOME CARS OF THE SAME YEAR VS OTHERS? JUST BECAUSE THE 7 CARS THAT WERE PART OF THE ORGINAL COMPLAINT FALL IN THE NARROWLY DEFINED VIN RANGE DOES NOT MEAN OTHER CARS OF THE SAME MODEL AND YEAR DO NOT HAVE THE SAME PROBLEM. THE DEFECTIVE CLUSTERS ARE THE SAME. I HAVE A 2000 S500 WITH A FAILED CLUSTER. I HAVE THE SAME PROBLEM WITH THE SAME PART FOR THE SAME MODEL AND YEAR THAT OTHER CARS ARE BEING REPAIRED FOR FREE, BUT MY CAR IS EXCLUDED BECAUSE ITS VIN RANGE IS STATISTICALLY NOT IN THE SAME NARROW VIN RANGE CORRESPONDING TO THE ORIGINAL COMPLAINT? THIS SEEMS VERY EXCLUSIONARY GIVEN MY CAR IS THE SAME MODEL AND YEAR AND THE PART IS THE SAME AND THERE IS NO BASIS TO EXCLUDE IT. I AM REQUESTING NHTSA TO WIDEN THE RECALL RANGE TO BE FAIR TO ALL OWNERS OF THE SAME MODEL AND YEAR WHERE SOME ARE BEING RECALLED AND SOME NOT. IF THE FAILED CLUSTERS WERE FROM DIFFERENT MANUFATURERS THAT WOULD BE ONE THING, BUT TO EXCLUDE CARS DUE TO VIN RANGE CORRESPONDING TO THE ORIGINAL 7 CARS AS PART OF THE COMPLAINT IS VERY LOP SIDED. I REQUEST YOU TO PLEASE WIDEN THE RECALL. MY VIN ENDING RANGE IS YA060424
NHTSA complaint #11078738 — an unverified report by a vehicle owner.
at 97,000 milesChino, CA
SUSPENSION
TL* THE CONTACT OWNS A 2000 MERCEDES-BENZ S500L. WHILE DRIVING, THE CONTACT HEARD A KNOCKING NOISE UNDERNEATH THE PASSENGER SIDE OF THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE INDEPENDENTLY KNOCKED WHILE PARKED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE AIR SUSPENSION WAS FAULTY. THE CONTACT WAS ADVISED TO TAKE THE VEHICLE SOMEWHERE ELSE. THE VEHICLE WAS TAKEN TO AN AUTO CENTER WHERE IT WAS DIAGNOSED THAT THE ENTIRE SUSPENSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE ABC ACTIVE BODY CONTROL INDICATOR ILLUMINATED AND A MESSAGE INDICATING TO "STOP THE VEHICLE WAS TOO LOW". THE VEHICLE WAS NOT DIAGNOSED AGAIN OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 97,000. *TT THE CONSUMER STATED HE SOLD THE VEHICLE AS HE DIDN'T WANT TO PUT ANYMORE MONEY INTO THE VEHICLE.
NHTSA complaint #11066456 — an unverified report by a vehicle owner.
at 90,000 milesCary, NC
EXTERIOR LIGHTING
ONE NIGHT WHILE I WAS DRIVING, SUDDENLY THE DASHBOARD LIGHT SLOWLY DIM, FLICKED, AND 95% LIGHTS WERE SHUT OFF INCLUDED SPEEDOMETER, THE REST WERE VERY DIM HARDLY SEE ANYTHING. INSIDE MY CAR WAS TOTALLY DARK AT THAT POINT, I ALMOST GOT INTO AN ACCIDENT. IMMEDIATELY, I HAD TO STOP ON THE SIDE OF THE ROAD. THAT WAS VERY SCARY!! DUE TO THIS KIND OF DEFECTIVE, THE CAR IS NO LONGER IN DRIVING CONDITION AT NIGHT. THIS CAR IS ONLY 90K MILE. AFTER THIS INCIDENT, I SEARCHED ON THE INTERNET AND I HAD FOUND FEW FORUMS DISCUSSED ABOUT THE SIMILAR PROBLEM WITH S500. BUT I COULD NOT FIND ANY RECALL FOR MY CAR WHICH RELATED TO THIS SAFETY ISSUE IN NHTSA. THIS IS A SAFETY CONCERN. THIS WAS ALMOST CAUSED MYSELF GETTING INTO AN ACCIDENT. WOULD YOU PLEASE REVIEW THIS SAFETY MATTER. GREATLY APPRECIATED.
NHTSA complaint #10960329 — an unverified report by a vehicle owner.
at 90,000 milesCary, NC
ELECTRICAL SYSTEM
ONE NIGHT WHILE I WAS DRIVING, SUDDENLY THE DASHBOARD LIGHT SLOWLY DIM, FLICKED, AND 95% LIGHTS WERE SHUT OFF INCLUDED SPEEDOMETER, THE REST WERE VERY DIM HARDLY SEE ANYTHING. INSIDE MY CAR WAS TOTALLY DARK AT THAT POINT, I ALMOST GOT INTO AN ACCIDENT. IMMEDIATELY, I HAD TO STOP ON THE SIDE OF THE ROAD. THAT WAS VERY SCARY!! DUE TO THIS KIND OF DEFECTIVE, THE CAR IS NO LONGER IN DRIVING CONDITION AT NIGHT. THIS CAR IS ONLY 90K MILE. AFTER THIS INCIDENT, I SEARCHED ON THE INTERNET AND I HAD FOUND FEW FORUMS DISCUSSED ABOUT THE SIMILAR PROBLEM WITH S500. BUT I COULD NOT FIND ANY RECALL FOR MY CAR WHICH RELATED TO THIS SAFETY ISSUE IN NHTSA. THIS IS A SAFETY CONCERN. THIS WAS ALMOST CAUSED MYSELF GETTING INTO AN ACCIDENT. WOULD YOU PLEASE REVIEW THIS SAFETY MATTER. GREATLY APPRECIATED.
NHTSA complaint #10960329 — an unverified report by a vehicle owner.
at 130,000 milesOakland, CA
SUSPENSION
MY CAR WAS IN THE DRIVEWAY, AND NOW THE FRONT END IS DAM NEAR ON THE GROUND
NHTSA complaint #10883716 — an unverified report by a vehicle owner.
at 130,000 milesOakland, CA
ENGINE
MY CAR WAS IN THE DRIVEWAY, AND NOW THE FRONT END IS DAM NEAR ON THE GROUND
NHTSA complaint #10883716 — an unverified report by a vehicle owner.
at 188,000 milesJacksonville, FL
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2000 MERCEDES BENZ S500. THE CONTACT STATED THAT THE INSTRUMENT CLUSTER FAILED TO FUNCTION. THE CONTACT MENTIONED THAT THE LIGHT FAILED TO ILLUMINATE AND THE GAUGES FAILED TO INDICATE ANY READING LEVELS. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE05062 (INTERIOR LIGHTING). THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 188,000.
NHTSA complaint #10758826 — an unverified report by a vehicle owner.
Garland, TX
ELECTRICAL SYSTEM
ALL FOUR DOORS AND TRUNK OF CAR WILL NOT LOCK OR ENGAGE USING THE CAR KEY REMOTELY BUT THE LIGHTS WILL BLINK WHEN KEY IS DEPRESSED. I HAVE TO MANUALLY PUSH DOWN ON ALL FOUR LOCKS TO LOCK THE CAR. ALSO, I HAVE TO MANUALLY USE/INSERT THE CAR KEY TO OPEN THE TRUNK OF THE CAR. FRONT PASSENGER CAR SEAT WILL NOT MOVE OR RECLINE WHEN DOOR PANEL BUTTONS ARE PUSHED. ENGINE LIGHT STAYS ON ALL THE TIME AND NO FAULT CAN BE FOUND. SUN VISOR STAYS DOWN AND CAN NOT STAY UP. I BELIEVE THESE ARE ALL ELECTRICAL PROBLEMS.
NHTSA complaint #10717700 — an unverified report by a vehicle owner.
at 101,000 milesMcdonough, GA
SUSPENSION
THIS VEHICLE WAS PARKED AND FRONT SIDE OF SUSPENSION WHEN DOWN TO TIRES CAN'T DRIVE NOR WILL IT PUMP UP.
NHTSA complaint #10705145 — an unverified report by a vehicle owner.
at 151,000 milesMarietta, GA
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2000 MERCEDES BENZ S500. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, ALL OF THE WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS NOT TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 151,000.
NHTSA complaint #10670173 — an unverified report by a vehicle owner.
at 85,000 milesWashington, DC
INTERIOR LIGHTING
I WAS HAVING AN INSTRUMENT CLUSTER PROBLEM AND I LOOKED IT UP TO SEE IF THERE WAS A RECALL. I FOUND OUT THERE WAS AND I WROTE DOWN THE NHTSA RECALL NUMBER (06V028000) AND WENT TO THE DEALERSHIP IN MY AREA TO HAVE IT FIXED. THE DEALERSHIP STATED THAT MY VIN WAS IN THE RECALL BUT THE RECALL HAD EXPIRED. THIS WAS JULY 2014. I ALSO CALLED MERCEDES (1-800-367-6372) AND THEY STATED THE SAME THING. HOW DO I GO ABOUT GETTING THIS RECALL FIXED? IN ADDITION TO THIS I WOULD LIKE TO KNOW IF MY VIN EXPIRED OR DO I HAVE TIME TO GET IT FIXED.
NHTSA complaint #10668104 — an unverified report by a vehicle owner.
at 85,000 milesWashington, DC
ELECTRICAL SYSTEM
I WAS HAVING AN INSTRUMENT CLUSTER PROBLEM AND I LOOKED IT UP TO SEE IF THERE WAS A RECALL. I FOUND OUT THERE WAS AND I WROTE DOWN THE NHTSA RECALL NUMBER (06V028000) AND WENT TO THE DEALERSHIP IN MY AREA TO HAVE IT FIXED. THE DEALERSHIP STATED THAT MY VIN WAS IN THE RECALL BUT THE RECALL HAD EXPIRED. THIS WAS JULY 2014. I ALSO CALLED MERCEDES (1-800-367-6372) AND THEY STATED THE SAME THING. HOW DO I GO ABOUT GETTING THIS RECALL FIXED? IN ADDITION TO THIS I WOULD LIKE TO KNOW IF MY VIN EXPIRED OR DO I HAVE TIME TO GET IT FIXED.
NHTSA complaint #10668104 — an unverified report by a vehicle owner.
Newport News, VA
EXTERIOR LIGHTING
THE BACK LIGHTS ON THE INSTRUMENT CLUSTER HAVE FAILED TO ILLUMINATE.
NHTSA complaint #10651752 — an unverified report by a vehicle owner.
Newport News, VA
ELECTRICAL SYSTEM
THE BACK LIGHTS ON THE INSTRUMENT CLUSTER HAVE FAILED TO ILLUMINATE.
NHTSA complaint #10651752 — an unverified report by a vehicle owner.
at 130,000 milesGlencoe, MO
STRUCTURE:BODY
THE BOTTOM OF ALL THE 4 DOORS ARE RUSTING OUT. THERE ARE OTHER PLACES ON THE BODY THAT THE PAINT IS BUBBLING AND STARTING TO RUST ALSO. THIS CAR HAS BEEN GARAGE KEPT EVERY YEAR THAT I HAVE HAD IT. I BOUGHT IT IN 2000 AND HAVE HAD IT EVER SINCE. I HAVE HAD SEVERAL MERCEDES PREVIOUSLY AND NEVER HAD THE PAINT FAIL.
NHTSA complaint #10628417 — an unverified report by a vehicle owner.
at 127,097 milesThomaston, GA
EXTERIOR LIGHTING
INSTRUMENT CLUSTER FAILURE... AS LIKE THE NUMEROUS OTHER COMPLAINTS OF THE VERY SAME DEVICE-FAILURE; I'VE COME TO NOW KNOW THAT THIS' A WIDELY KNOWN MBUSA VEHICLE RECALL ISSUE THAT WAS QUICKLY & EXTREMELY DISCRIMINATORY & NON-EXHAUSTIVE RECALL (HALF)EFFORT... AT BEST! I TOOK IT UPON MYSELF TO ATTEMPT CONTACTING THE PREVIOUS OWNER(S) AND INQUIRED AS TO THEIR KNOWLEDGE OF THIS RECALL &/OR WHETHER OR NOT THEY WERE NOTIFIED BY MBUSA OF THIS RECALL... ALL OF WHICH THE ANSWER(S) WERE NO. THIS VEHICLE HAS EXCELLENT MAINTENANCE RECORDS AND HAS BEEN KEPT PRISTINE... TO DATE! AS LIKE THE MANY OTHER COMPLAINTS; MBUSA'S WELL AWARE OF THIS YET THE RECALL HAS BEEN CLOSED KNOWING THAT THERE ARE POTENTIALLY THOUSANDS OF VEHICLES THAT HAVE THESE FAULTY DEVICES AND KNOW THAT THEY HAVE NOT EXHAUSTIVELY ATTEMPTED TO NOTIFY VEHICLE OWNERS; HENCE KNOWING THAT THERE'S MILLIONS TO BE MADE AT OWNERS' EXPENSE ONCE WE START ROLLING IN AFTER THE RECALL CLOSURE DATE ($$$$)!!! NEVER WAS THERE ADEQUATE, EXHAUSTIVE NOR EXTENSIVE EFFORTS PUT FORTH WITH THIS RECALL; AS WELL AS A SMALL WINDOW TO TOTALLY & EFFECTIVELY RECALL THE VAST NUMBER OF VEHICLES ASSOCIATED WITH IT... PLEASE NOTE THE NUMEROUS & IDENTICAL COMPLAINTS YOU'VE RECEIVED REGARDING THIS ISSUE! AT LEAST FORCE/MANDATE MBUSA TO COVER PARTS/DEVICE TO THIS RIDICULOUSLY EXPENSIVE REPAIR... OWNERS SHOULD NOT BE MADE TO COVER THIS WELL DOCUMENTED RECALL! I'VE OWNED MANY VEHICLES IN MY LIFE AND HAVE GONE THROUGH SEVERAL MAJOR RECALLS; THIS' A FIRST OF SUCH CONDITIONS & LIMITATIONS PUT FORTH ONTO THE OWNER... PLEASE REMEMBER THIS' SOMETHING MBUSA KNEW WAS DEFECTIVE/FAULTY AND HALF-HEARTEDLY ATTEMPTED A JOKE-OF-A-RECALL; IF DEATHS BECOME AN ISSUE WHAT WOULD YOU DO KNOWING THAT OWNERS HAVE SOUGHT ASSISTANCE TO NO AVAIL OF MBUSA NOR THIS AGENCY'S DECISIONS? PLEASE HELP!!! I WAS ON MY WAY HOME FROM A MINOR SURGICAL PROCEDURE WHEN IT WENT OUT!
NHTSA complaint #10626776 — an unverified report by a vehicle owner.