FaultScore

FaultScore report

2002 Mercedes Benz S500 problems

Owners have filed 36 complaints about the 2002 Mercedes Benz S500 with NHTSA between 2006 and 2025. The largest single group is the electrical system. Across this model's run it ranks 4 of 8 worst.

C

FaultScore 42/100

Higher is worse. Measured against the other years of the Mercedes Benz S500.

How this is worked out

The numbers

36

Complaints

1

Crashes reported

1

Fires reported

0

Injuries reported

62,000 mi

Median mileage at failure

Half of reported failures happened before this

16%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 56 vs 50 Severity 29 vs 50 Early failure 27 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 56
Against the median year of the Mercedes Benz S500. 50 means typical for this model; 100 means roughly double.
Severity — 29
5.6% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 27
16% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2002 compares with every other Mercedes Benz S500

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2002 Mercedes Benz S500

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

0 crashes, 1 fires · median 73,963 mi

Suspension 6 16.7%

Median failure at 60,000 miles

Lights 4 11.1%

Median failure at 81,640 miles

Engine & Cooling 4 11.1%

Median failure at 56,000 miles

Windows, Mirrors & Wipers 2 5.6%

Median failure at 8,500 miles

Transmission & Drivetrain 2 5.6%

Median failure at 53,143 miles

Other & Unspecified 1 2.8%
Equipment & Accessories 1 2.8%

Median failure at 8,500 miles

Acceleration & Cruise Control 1 2.8%

Median failure at 66,286 miles

Airbags 1 2.8%

1 crashes, 0 fires · median 154,000 mi

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

1,000 – 9,999 miles 4 12.9%
25,000 – 49,999 miles 2 6.5%
50,000 – 74,999 miles 13 41.9%
75,000 – 99,999 miles 3 9.7%
100,000 – 149,999 miles 6 19.4%
150,000+ miles 3 9.7%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Jan 2006 peak 4 Jan 2025

NHTSA investigations into the 2002 Mercedes Benz S500

An investigation is the step before a recall: the agency has seen enough complaints to look into a pattern itself. An open one means it thinks something may be wrong and nothing has been fixed yet.

PE07042 Opened 14 Aug 2007 Closed 20 Nov 2007 SUSPENSION:FRONT:SPRINGS:AIR SUSPENSION:LINES AND FITTINGS

AIR SUSPENSION SYSTEM FAILURE

THE SUBJECT S-CLASS VEHICLES CONTAIN A COMPRESSED AIR SUSPENSION SYSTEM THAT USES AIR STRUTS ON EACH OF THE FOUR WHEELS IN LIEU OF TRADITIONAL SPRINGS AND SHOCK ABSORBERS.THESE AIR STRUTS USE COMPRESSED AIR TO SUPPORT THE WEIGHT OF THE VEHICLE AND CONTROL RIDE HEIGHT.IN THE EVENT OF THE LOSS OF AIR FROM THE SYSTEM, AN ALERT WILL FLASH ON THE INSTRUMENT CLUSTER WARNING THE DRIVER TO EITHER DRIVE CAREFULLY OR TO STOP THE VEHICLE.THE VEHICLE RIDE HEIGHT CAN BE REDUCED BY AS MUCH AS 105 MM BELOW NORMAL RIDE HEIGHT BEFORE THE FULL LOAD OF THE VEHICLE FOR THAT WHEEL COMES TO REST ON A STEEL ROD, WIT...

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

at 154,000 miles Calumant, IL Crash

AIR BAGS

TL* THE CONTACT OWNS A 2002 MERCEDES-BENZ S500V. WHILE DRIVING 35 MPH, THE CONTACT'S DAUGHTER HAD THE RIGHT OF WAY ON THEIR GREEN LIGHT. ANOTHER VEHICLE WAS GOING IN THE OPPOSITE DIRECTION RAN THEIR LIGHT AND THEY CRASHED INTO THE CONTACT'S DAUGHTER'S DRIVER SIDE OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT'S DAUGHTER DID NOT SUSTAIN ANY INJURIES. THE PERSON THAT CRASHED INTO THE CONTACT'S DAUGHTER WAS NOT INJURED. THERE WAS NO NEED FOR MEDICAL ATTENTION. A POLICE REPORT WAS MADE. THE VEHICLE WAS TOWED TO LUXURY AUTO PARK (17651 OAK PARK AVE, TINLEY PARK, IL 60477 (708) 444-4445) WHERE THE MECHANICS WERE WAITING ON INSTRUCTIONS ON WHAT TO COMPLETE ON THE VEHICLE. THE CONTACT WOULD HAVE THE VEHICLE TOWED BACK TO THEIR HOME. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 154,000.

NHTSA complaint #11232475 — an unverified report by a vehicle owner.

at 170,000 miles Rossmoor, CA Fire

ELECTRICAL SYSTEM

TL* THE CONTACT OWNS A 2002 MERCEDES-BENZ S500. WHILE DRIVING APPROXIMATELY 65 MPH, THE INSTRUMENT PANEL CLUSTER BURNED OUT AND ALL THE WARNING LIGHTS ILLUMINATED. THE CONTACT OBSERVED AN ABNORMAL BURNING ODOR. THE CONTACT SHUT OFF AND PARKED THE VEHICLE. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 06V028000 (INTERIOR LIGHTING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT HE MISSED THE WARRANTY BY THREE MONTHS. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.

NHTSA complaint #10899652 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

Madison, CT

INTERIOR LIGHTING

See attached document for complaint.

NHTSA complaint #11637417 — an unverified report by a vehicle owner.

Madison, CT

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

See attached document for complaint.

NHTSA complaint #11637417 — an unverified report by a vehicle owner.

at 100,000 miles Sevierville, TN

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

The contact owns a 2002 Mercedes-Benz S500. The contact stated that upon starting the vehicle, the instrument panel and dashboard lights were off. There were no warning lights illuminated. The contact stated that his daughter was able to drive the vehicle since the exterior lights were working properly. The vehicle was taken to the dealer who diagnosed that the instrument cluster had failed and needed to be replaced. The contact stated that the failure had been reoccurring while driving. The contact referenced NHTSA Campaign Number: 06V028000 (Interior Lighting). The manufacturer was notified of the failure and informed the contact that an extended warranty had been issued for the failure but had already expired. The vehicle was not repaired. The approximate failure mileage was 100,000.

NHTSA complaint #11443231 — an unverified report by a vehicle owner.

at 135,000 miles Clanton, AL

INTERIOR LIGHTING

The contact owns a 2002 Mercedes-Benz S500. The contact stated that the instrument cluster had started to flicker and had eventually gone completely blank without warning. The contact had taken the vehicle to a dealer where he was informed that his vehicle was not included in NHTSA Campaign Number: 06V028000 (Interior Lighting). The manufacturer was also notified of the failure and provided the contact with the same information as the dealer. The vehicle was not repaired. The failure mileage was approximately 135,000. The defective instrument cluster also prevents the owner of these cars not knowing when the vehicle air shocks can and will suddenly drop without warning like the rear air shocks completely dropped.

NHTSA complaint #11441273 — an unverified report by a vehicle owner.

at 60,000 miles Gardena, CA

INTERIOR LIGHTING

TL* THE CONTACT OWNS A 2002 MERCEDES BENZ S500. THE CONTACT STATED UPON START-UP, THE INSTRUMENT CLUSTER WENT BLANK. THE CONTACT CALLED MERCEDES-BENZ OF LOS ANGELES (1801 S. FIGUEROA ST, LOS ANGELES, CA 90015) WHERE THEY INFORMED HIM TO BRING THE VEHICLE TO THE DEALER TO BE INSPECTED. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 06V028000 (INTERIOR LIGHTING) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE REMAINED IN THE POSSESSION OF THE DEALER AND WAS NOT REPAIRED. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. ## VIN PASSED ## 2002 MERCEDES BENZ S500 ##

NHTSA complaint #11353233 — an unverified report by a vehicle owner.

at 60,000 miles Gardena, CA

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

TL* THE CONTACT OWNS A 2002 MERCEDES BENZ S500. THE CONTACT STATED UPON START-UP, THE INSTRUMENT CLUSTER WENT BLANK. THE CONTACT CALLED MERCEDES-BENZ OF LOS ANGELES (1801 S. FIGUEROA ST, LOS ANGELES, CA 90015) WHERE THEY INFORMED HIM TO BRING THE VEHICLE TO THE DEALER TO BE INSPECTED. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 06V028000 (INTERIOR LIGHTING) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE REMAINED IN THE POSSESSION OF THE DEALER AND WAS NOT REPAIRED. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. ## VIN PASSED ## 2002 MERCEDES BENZ S500 ##

NHTSA complaint #11353233 — an unverified report by a vehicle owner.

at 154,000 miles Calumant, IL Crash

AIR BAGS

TL* THE CONTACT OWNS A 2002 MERCEDES-BENZ S500V. WHILE DRIVING 35 MPH, THE CONTACT'S DAUGHTER HAD THE RIGHT OF WAY ON THEIR GREEN LIGHT. ANOTHER VEHICLE WAS GOING IN THE OPPOSITE DIRECTION RAN THEIR LIGHT AND THEY CRASHED INTO THE CONTACT'S DAUGHTER'S DRIVER SIDE OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT'S DAUGHTER DID NOT SUSTAIN ANY INJURIES. THE PERSON THAT CRASHED INTO THE CONTACT'S DAUGHTER WAS NOT INJURED. THERE WAS NO NEED FOR MEDICAL ATTENTION. A POLICE REPORT WAS MADE. THE VEHICLE WAS TOWED TO LUXURY AUTO PARK (17651 OAK PARK AVE, TINLEY PARK, IL 60477 (708) 444-4445) WHERE THE MECHANICS WERE WAITING ON INSTRUCTIONS ON WHAT TO COMPLETE ON THE VEHICLE. THE CONTACT WOULD HAVE THE VEHICLE TOWED BACK TO THEIR HOME. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 154,000.

NHTSA complaint #11232475 — an unverified report by a vehicle owner.

at 177,000 miles Sacramento, CA

ELECTRICAL SYSTEM

MY DASH LIGHTS WENT OUT I CAN'T SEE ANYTHING NOT MY SPEED DASH IS DARK NIGHT AND DAY

NHTSA complaint #10967493 — an unverified report by a vehicle owner.

at 86,140 miles SP 77 Vista, CA

ENGINE

TL* THE CONTACT OWNS A 2002 MERCEDES-BENZ S500. WHILE DRIVING 25 MPH, THE VEHICLE HEARD AN ABNORMAL NOISE COMING FROM THE CENTER OF THE VEHICLE. A WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS AN ABC HYDRAULIC FLUID LEAK, WHICH WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 86,140.

NHTSA complaint #10959140 — an unverified report by a vehicle owner.

at 170,000 miles Rossmoor, CA Fire

ELECTRICAL SYSTEM

TL* THE CONTACT OWNS A 2002 MERCEDES-BENZ S500. WHILE DRIVING APPROXIMATELY 65 MPH, THE INSTRUMENT PANEL CLUSTER BURNED OUT AND ALL THE WARNING LIGHTS ILLUMINATED. THE CONTACT OBSERVED AN ABNORMAL BURNING ODOR. THE CONTACT SHUT OFF AND PARKED THE VEHICLE. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 06V028000 (INTERIOR LIGHTING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT HE MISSED THE WARRANTY BY THREE MONTHS. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.

NHTSA complaint #10899652 — an unverified report by a vehicle owner.

at 127,000 miles Ocala, FL

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

TL* THE CONTACT OWNS A 2002 MERCEDES BENZ S500. WHILE STARTING THE VEHICLE, THE INSTRUMENT CLUSTER FAILED TO ILLUMINATE OR SHOW ANY OF THE GAUGES AND INDICATORS. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE INSTRUMENT CLUSTER WAS EXPERIENCING AN ELECTRICAL MALFUNCTION AND NEEDED TO BE REPLACED. THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 06V028000 (INTERIOR LIGHTING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 127,000.

NHTSA complaint #10809494 — an unverified report by a vehicle owner.

at 131,000 miles Pensacola, FL

SUSPENSION

MY AIRMATIC SUSPENSION MADEY MY CAR GO DOWN REAL LOW, I PAY A LOT OF MONEY TO GET THE TWO AIR MATIC SUSPENSION FIX. MY REAR END IS STILL GOING DOWN AND NOW THE REAR IS LOWER THAN THE FRONT. I AM JUST LIJE THE REST OF THE PEOPLE THAT HAS COMPLAINT ABOUT THIS . NHTSA ACTION NUMBER PED7042. I FEEL THEY NEED TO MAKE THE MANUFACTURER FIX THIS PROBLEM BEFORE SOME ONE GET HURT BAD OR DEAD.

NHTSA complaint #10761140 — an unverified report by a vehicle owner.

at 120,000 miles Tulsa, OK

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

TL* THE CONTACT OWNS A 2002 MERCEDES BENZ S500. WHILE DRIVING APPROXIMATELY 60 MPH, THE INSTRUMENT PANEL FAILED. THE CONTACT STATED THAT THIS WAS A RECURRING FAILURE. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. UPDATED 8/21/15*CN UPDATED 10/26/2017

NHTSA complaint #10726615 — an unverified report by a vehicle owner.

at 60,000 miles Virginia BCH, VA

SUSPENSION

TWICE SINCE I'VE HAD THIS CAR I'VE HAD TO REPLACE THE SUSPENSION FIRST THE BACK THEN AT MY FATHERS FUNERAL THE FRONT BOTH RESULTING IN A LOT OF MONEY, AND THERE IS NO RECALL ON THE SUSPENSION? WHY?

NHTSA complaint #10597227 — an unverified report by a vehicle owner.

at 115,250 miles Pensacola, FL

SUSPENSION

MY COMPLAINT IS RELATED TO MY 2002 MERCEDES BENZ S500 ABOUT THE AIRMATIC I TOOK MY TOTHE SHOP AND PAY LOT OF MONEY TO GET THE AIRMATIC FIX BECAUSE THEY WHAT SAID THAT WAS IT . THE CAR IS STILL GOING DOWN WHEN IT SIT FOR A DAY OR TWO AND NOW THEY ARE TELL ME THAT IT IS THE SUSPENSION VALVE BLOCK. I BELEIVE THAT I HAVE BE TAKING , BECAUSE I AM A WOMAN. I FEEL SOMETHING SHOULD BE DONE ABOUT THIS.

NHTSA complaint #10574075 — an unverified report by a vehicle owner.

at 56,000 miles Arcadia, CA

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR

RIGHT SIDE CATALYST BROKE APART AND FAILED. IT CAUSED THE CAR TO RUN REALLY HORRIBLE AND STALL OUT MANY TIMES. MANUFACTURER DOESN'T WANT TO BE RESPONSIBLE FOR THE REPAIR, EVEN IF THE VEHICLE ONLY HAS 65000 MILES. IT WON'T PASS THE CALIFORNIA EMISSION TESTING. *TR UPDATED 12/17/14.

NHTSA complaint #10555977 — an unverified report by a vehicle owner.

at 56,000 miles Arcadia, CA

ENGINE AND ENGINE COOLING

RIGHT SIDE CATALYST BROKE APART AND FAILED. IT CAUSED THE CAR TO RUN REALLY HORRIBLE AND STALL OUT MANY TIMES. MANUFACTURER DOESN'T WANT TO BE RESPONSIBLE FOR THE REPAIR, EVEN IF THE VEHICLE ONLY HAS 65000 MILES. IT WON'T PASS THE CALIFORNIA EMISSION TESTING. *TR UPDATED 12/17/14.

NHTSA complaint #10555977 — an unverified report by a vehicle owner.

at 53,140 miles Biloxi, MS

SUSPENSION:FRONT

TL*THE CONTACT OWNS A 2002 MERCEDES S500. THE CONTACT STATED THAT THEY HAD TO TAKE THE VEHICLE TO THE DEALER TWICE FOR THE CHECK ENGINE LIGHT AND FOR AN ALIGNMENT IN THE PAST TWO YEARS. THE CONTACT HAD TO REPLACE THE AROMATIC STRUTS ON THE VEHICLE TWICE BECAUSE OF A FAILURE, THE EXHAUST PIPE AND GENERAL RING FOR THE CHECK ENGINE FAILURE. THE CONTACT WAS CONCERNED ABOUT THE SAFETY ISSUE BECAUSE THE VEHICLE STALLED WHICH MADE IT DIFFICULT TO MANEUVER WHEN THE FAILURE OCCURRED. THE FAILURE MILEAGE WAS 53,140 AND THE CURRENT MILEAGE WAS 117,000.

NHTSA complaint #10398540 — an unverified report by a vehicle owner.

at 53,140 miles Biloxi, MS

ENGINE AND ENGINE COOLING

TL*THE CONTACT OWNS A 2002 MERCEDES S500. THE CONTACT STATED THAT THEY HAD TO TAKE THE VEHICLE TO THE DEALER TWICE FOR THE CHECK ENGINE LIGHT AND FOR AN ALIGNMENT IN THE PAST TWO YEARS. THE CONTACT HAD TO REPLACE THE AROMATIC STRUTS ON THE VEHICLE TWICE BECAUSE OF A FAILURE, THE EXHAUST PIPE AND GENERAL RING FOR THE CHECK ENGINE FAILURE. THE CONTACT WAS CONCERNED ABOUT THE SAFETY ISSUE BECAUSE THE VEHICLE STALLED WHICH MADE IT DIFFICULT TO MANEUVER WHEN THE FAILURE OCCURRED. THE FAILURE MILEAGE WAS 53,140 AND THE CURRENT MILEAGE WAS 117,000.

NHTSA complaint #10398540 — an unverified report by a vehicle owner.

Union City, CA

SUSPENSION

I OWNED 2002 MERCEDES MODEL S430. ABOUT 6 MONTHS AGO I NOTICED MY CAR DROPPED LOWER TO THE TIRES AS I STARTED, THEN I TURN IT OFF AND BACK ON FOR THE CAR TO FUNCTION NORMALLY. NOW, FOR PAST 2 WEEKS THE PROBLEM HAS COME BACK AND ACTED VERY OFTEN. I ALSO TALKED TO FEW FRIENDS AND THEY SAID OTHER VEHICLES WITH SAME MODEL ARE EXPERIENCING SAME PROBLEM. IS THIS A RECALL FROM MERCEDES TO CORRECT THE PROBLEM YET. I LIKE TO KNOW A LITTLE BIT MORE INFO ON THIS PROBLEM AND HOW TO CORRECT IT.

NHTSA complaint #10383008 — an unverified report by a vehicle owner.

Union City, CA

ELECTRICAL SYSTEM

I OWNED 2002 MERCEDES MODEL S430. ABOUT 6 MONTHS AGO I NOTICED MY CAR DROPPED LOWER TO THE TIRES AS I STARTED, THEN I TURN IT OFF AND BACK ON FOR THE CAR TO FUNCTION NORMALLY. NOW, FOR PAST 2 WEEKS THE PROBLEM HAS COME BACK AND ACTED VERY OFTEN. I ALSO TALKED TO FEW FRIENDS AND THEY SAID OTHER VEHICLES WITH SAME MODEL ARE EXPERIENCING SAME PROBLEM. IS THIS A RECALL FROM MERCEDES TO CORRECT THE PROBLEM YET. I LIKE TO KNOW A LITTLE BIT MORE INFO ON THIS PROBLEM AND HOW TO CORRECT IT.

NHTSA complaint #10383008 — an unverified report by a vehicle owner.

at 40,000 miles Telford, PA

POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT

TL*THE CONTACT OWNS A 2002 MERCEDES-BENZ S500. THE CONTACT STATED THAT WHILE TRYING TO SHIFT THE VEHICLE OUT OF PARK THE GEAR SHIFT LOCKED AND WOULD NOT MOVE OUT OF GEAR. THE VEHICLE WAS TOWED TO A DEALER AND STATED THAT THE CONTACT HAD TO REPLACE THE ENTIRE SHIFT MECHANISM. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 48,000.

NHTSA complaint #10365936 — an unverified report by a vehicle owner.

Lyndon, IL

UNKNOWN OR OTHER

ATTORNEY REQUESTS CERTIFIED COPIES OF RECALLS APPLICABLE TO 2002 MERCEDES BENZ S500V *TGW

NHTSA complaint #10353162 — an unverified report by a vehicle owner.

at 51,000 miles Birmingham, AL

ELECTRICAL SYSTEM

MERCEDES BENZ 2002 S430: TELE AID SOS SYSTEM MALFUNCTION CAUSING VITAL INFORMATION ON AUTO TO BE DENIED WHILE VEHICLE IS MOVING. NO WAY TO RESET. MUST GO TO AUTO DEALER TO CORRECT. DEALER WILL CHARGE TO INVESTIGATE AND CORRECT.

NHTSA complaint #10254952 — an unverified report by a vehicle owner.

at 81,640 miles Irvine, CA

INTERIOR LIGHTING

THE INSTRUMENT CLUSTER IN THE COMPANY CAR I AM DRIVING WHICH IS A 2002 MERCEDES BENZ MODEL S500 JUST RECENTLY WENT OUT COMPLETELY. I HAVE TAKEN THE CAR IN TO BE REPAIRED AND A NEW FUSE WAS PUT IN AND IT BLEW WITHIN AN HOUR. I HAVE CALLED MERCEDES BENZ DIRECTLY AND THEY SAID THAT THE RECALL 06V028000 DOES NOT APPLY TO ME. I ALSO CALLED THE FLETCHER JONES MOTORCAR DEALERSHIP AND THEY SAID THE SAME THING. BOTH THE DEALERSHIP AND MERCEDES BENZ REFUSE TO REPLACE THE INSTRUMENT CLUSTER MODULES BASED ON THE SAFETY RECALL 06V028000. THE PROBLEM IS I AM UNABLE TO READ THE GAUGES AND INDICATORS, SUCH AS THE SPEEDOMETER, WHICH COULD INCREASE THE RISK OF A CRASH.

NHTSA complaint #10241600 — an unverified report by a vehicle owner.