54 of the 480 complaints filed about the Mercedes Benz Sprinter 3500 are about the stability control — 11% of everything owners reported. The worst model year for it is 2016.
54
Complaints
11%
Share of all complaints
2
Crashes
0
Fires
ELECTRONIC STABILITY CONTROL (ESC)
See attached document for complaint.
NHTSA complaint #11656249 — an unverified report by a vehicle owner.
ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2022 Mercedes-Benz Sprinter 3500. The contact stated while driving 70 MPH, he briefly lost control of the vehicle after the crosswind stabilization system activated, drastically reducing speed to under 50 MPH and pulling the vehicle into the right lane. The vehicle returned to normal functionality, but the failure became a regular occurrence while driving through light crosswinds. The crosswind warning light was illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 2,000.
NHTSA complaint #11597521 — an unverified report by a vehicle owner.
ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE:SOFTWARE
The contact owns a 2016 Mercedes-Benz Sprinter 3500. The contact stated that while driving at 30 MPH, the ABS warning light and the electronic stability control warning lights illuminated. The contact also stated that the motorhome was making abnormal clunking sounds. The contact was able to continue to drive at less than 30 MPH. The manufacturer was notified of the failure and advised the contact that one of the wheels must have failed to patch the ground. The manufacturer advised the contact to turn the vehicle on and off three times using the ignition key for the warning lights to disappear. The contact stated that he did so and the warning lights and warning messages disappeared; however, they reappeared the next day. The contact stated that while driving at 50 MPH and towing his Volkswagen vehicle, the transmission disengaged and the vehicle made an abnormal clunking sound. Then the transmission reengaged and disengaged causing the vehicle to lurch forward. The contact continued to drive the vehicle. The contact stated upon starting the vehicle the failure reoccurred. The RV was taken to the dealer who diagnosed that the rear axle speed sensors, knock sensors needed to be replaced, and the recall repair for NHTSA Campaign Number: 21V042000 (ELECTRONIC STABILITY CONTROL) was completed. The contact also stated that the dealer cross-fired the speed sensors which caused the computer to not allow the vehicle to drive more than 35 MPH. The vehicle was not diagnosed or repaired. The contact stated that while driving at 5 MPH, the vehicle leaned on his right side and crashed into a street sign. The air bags failed to deploy. There were no injuries sustained. A police report was not filed. The contact stated that while driving at an undisclosed speed, The warning lights reappeared and the vehicle leaned and hit the curb. The air bags did not deploy. There were no injuries sustained. A police report was not filed. The manufacturer was notified of the failures and offered the contract to trade the vehicle. The vehicl
NHTSA complaint #11445998 — an unverified report by a vehicle owner.
ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC)
The contact owns a 2018 Mercedes-Benz Sprinter 3500. The contact stated that while operating the vehicle, the ABS, check engine, and cruise control warning lights illuminated. The cause of the failure was not yet determined. The contact indicated that the vehicle was recently serviced under NHTSA Campaign Number: 21V042000 (Electronic Stability Control) however, the failure occurred. The local dealer and manufacturer were notified of the failure. The approximate failure mileage was 18,000.
NHTSA complaint #11440922 — an unverified report by a vehicle owner.
ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2018 Mercedes-Benz Sprinter 3500. The contact received a recall notification for NHTSA Campaign Numbers: 20V663000 (Steering) and 21V042000 (Electronic Stability Control) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact contacted Mercedes-Benz of Westminster (10391 Westminster Blvd, Westminster, CO 80020) confirmed the first dealer’s information. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11434749 — an unverified report by a vehicle owner.
ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2017 Mercedes-Benz Sprinter 3500. The contact received a recall notification for NHTSA Campaign Number: 21V042000 (Electronic Stability Control) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
NHTSA complaint #11427005 — an unverified report by a vehicle owner.
ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2016 Mercedes-Benz Sprinter 3500. The contact received notification of NHTSA Campaign Number: 21V042000 (Electronic Stability Control) however, the part to do the recall repair was unavailable. The contact stated that while driving over a railroad track at a slow speed, the vehicle independently accelerated with the ABS, check engine, and traction control warning lights illuminated. The contact was able to safely stop the vehicle and shut-off the vehicle. Due to the failure, the contact had the vehicle towed to the dealer. Due to the parts for the repair not being available, the dealer decided to place a new, yet defective, speed sensor on the vehicle as a temporary repair and the contact drove the vehicle back home. The manufacturer was informed of the failure but offered no assistance. The contact had called three separate dealers and it was confirmed that the part would not be available until the fourth quarter of 2021. The vehicle was not repaired. The failure mileage was 23,580. Vin tool confirms parts not available.
NHTSA complaint #11425081 — an unverified report by a vehicle owner.
ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2017 Mercedes-Benz Sprinter 3500. The contact received notification of NHTSA campaign number: 21V042000 (Electronic Stability Control) however, the part to do the recall repair was unavailable. The contact called the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but was unable to provide a date when parts would be available. The contact had not experienced a failure. Vin tool confirms parts not available.
NHTSA complaint #11423787 — an unverified report by a vehicle owner.
ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2012 Mercedes-Benz Sprinter 3500. The contact received notification of NHTSA Campaign Number: 21V042000 (Electronic Stability Control) however, the part to do the recall repair was not yet available. The dealer was contacted, and it was confirmed that the part was not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Vin tool confirms parts not available.
NHTSA complaint #11422658 — an unverified report by a vehicle owner.
ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2017 Mercedes-Benz Sprinter 3500. The contact stated while driving at 65 MPH, the cruise control disengaged as the ABS and ESP warning lights illuminated. The contact pulled the vehicle over and read the owner's manual to get information on the failure. Upon restart, the check engine warning light illuminated. The contact received notification of NHTSA campaign number: 21V042000 (Electronic Stability Control) however, the part to do the recall repair was not yet available. The manufacturer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 5,500. Vin tool confirms parts not available.
NHTSA complaint #11419206 — an unverified report by a vehicle owner.
ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2014 Mercedes-Benz Sprinter 3500. The contact stated while driving 60 mph, the rear wheel speed sensor failed causing the transmission to inadvertently downshift. The contact stated that the abs warning light was illuminated. The vehicle was taken to a local dealer to be diagnosed. The mechanic determined that the rear wheel speed sensor needed to be replaced. The vehicle was repaired however, the failure recurred two years later. The contact was relating the failure to NHTSA campaign number: 21V042000 (Electronic Stability Control). The manufacturer was not informed of the failure. The failure mileage was approximately 28,000.
NHTSA complaint #11418342 — an unverified report by a vehicle owner.
ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2017 Mercedes-Benz Sprinter 3500. The contact received notification of NHTSA campaign number: 21V042000 (Electronic Stability Control) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
NHTSA complaint #11418374 — an unverified report by a vehicle owner.
ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2013 MERCEDES BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V042000 (ELECTRONIC STABILITY CONTROL) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MERCEDES-BENZ OF RENO (11500 S VIRGINIA ST, RENO, NV 89511, (855) 661-9151) AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11416302 — an unverified report by a vehicle owner.
ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V042000 (ELECTRONIC STABILITY CONTROL). THE CONTACT STATED THAT MERCEDES-BENZ OF SAN JOSE SERVICE CENTER LOCATED AT 3000 E. CAPITOL EXPY SUITE A, SAN JOSE, CA 95148, (408) 214-3009) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11407764 — an unverified report by a vehicle owner.
ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 3500. THE CONTACT DISCOVERED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 21V042000 (ELECTRONIC STABILITY CONTROL) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS UNAVAILABLE. MERCEDES-BENZ OF WILSONVILLE (25035 SW PARKWAY AVE, WILSONVILLE, OR 97070, 503-454-5000) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11403912 — an unverified report by a vehicle owner.
ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 3500. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE SURGED WITHOUT WARNING. THE CONTACT RESTARTED THE VEHICLE AND THE VEHICLE DROVE AS DESIGNED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V042000 (ELECTRONIC STABILITY CONTROL) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO SEVERAL UNKNOWN LOCAL DEALERS TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE REAR WHEEL SPEED SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 15,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11403082 — an unverified report by a vehicle owner.
ELECTRONIC STABILITY CONTROL (ESC)
A THOR MOTOR COACH ON A 2012 MERCEDES BENZ SPRINTER MDB 11K 170 16 0257554 CHASSIS. ON 4/17/2019 THE DEF SENSOR FAILED ON 05/18/2020 THE LEFT FRONT WHEEL SPEED SENSOR FAILED. ON 09/14/2020 THE BATTERY FAULT PANEL BLEW OUT. ON 10/12/2020 THE EXHAUST GAS SENSOR FAILED. ON 10/22/2020 THE LEFT REAR WHEEL SPEED SENSOR FAILED. THESE FAILURES HAPPENED WHILE ON TRIPS WITH NO AUTHORIZED REPAIR FACILITIES WITHIN 100 MILES LEAVING THE PEOPLE IN THE COACH IN UNSAFE LOCATIONS WITH NO CELL PHONE SERVICE. THIS COACH HAS A FEATURE THAT PUTS IT INTO A LIMP MODE, THAT SHIFTS IT INTO LOW GEAR WITH A MAXIMUM SPEED OF ABOUT 25 MPH WHICH IS VERY UNSAFE ON ANY HIGHWAY. THIS IS PROMOTED AS A SAFETY FEATURE WHEN IN FACT IT IS A HAZARD FEATURE.*DT
NHTSA complaint #11366929 — an unverified report by a vehicle owner.
ELECTRONIC STABILITY CONTROL (ESC)
SEE UPLOADED DOCUMENT
NHTSA complaint #11366869 — an unverified report by a vehicle owner.
ELECTRONIC STABILITY CONTROL (ESC)
DRIVING ALONG IN CRUISE CONTROL AROUND 65 MPH ALL OF A SUDDEN CRUISE CONTROL STOPS WORKING AND VEHICLE BUCKS QUITE A BIT,VERY STARTLING.THEN I NOTICE ON DASHBOARD THE SO CALLED THREE STOOGES LIGHTS APPEAR.THIS WAS MY FIRST ENCOUNTER AROUND 18,000 MI.AUGUST 2020.PROBLEM FIXED IN CT UNDER WARRANTY. TWO MONTHS LATER DRIVING THROUGH VIRGINIA,SAME STOOGE LIGHTS APPEAR IN THE MOUNTAINS SHIFTING ERRATICALLY.CALLED M B TECH, VERY HELPFUL,DIRECTED ME TO MERCEDES BENZ OF FREDERICKSBURG VA 77 MILES AWAY.INCONVENIENCED BUT GRATEFUL WORK WAS DONE UNDER WARRANTY.I BELIEVE THIS IS A HAZARD ON THE ROADS AND SHOULD BE A RECALL.
NHTSA complaint #11366386 — an unverified report by a vehicle owner.
ELECTRONIC STABILITY CONTROL (ESC)
AFTER DRIVING FOR SEVERAL HOURS, THE CRUISE CONTROL WOULD DROP OUT & THE ABS, STABILITY CONTROL & WHEEL SPEED SENSOR LIGHTS WOULD COME ON.
NHTSA complaint #11365920 — an unverified report by a vehicle owner.