27 of the
4,953 complaints filed about the Mercury Grand Marquis
are about the doors, latches and locks —
1% of everything owners reported.
The worst model year for it is 1992.
The contact owns a 2003 Mercury Grand Marquis. The contact stated that the headlights and taillights were inoperable, and the trunk failed to open. Additionally, all the doors failed to manually lock, and while utilizing the key fob, the door locks were inoperable. The door-ajar message was displayed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 15V861000 (Exterior Lighting). The approximate failure mileage was 179,000. The VIN was not available.
NHTSA complaint #11576191 — an unverified report by a vehicle owner.
The contact's husband owns a 2004 Mercury Grand Marquis. The contact's husband had received notification of NHTSA Campaign Number: 15V861000 (Exterior Lighting). The vehicle was taken to a local dealer for the recall repair. The vehicle was repaired; however, the contact was made aware that only the light control module (LCM) module harness was replaced and not the light control module itself. The contact also stated that after the vehicle was returned, the driver's door latch was fractured, and the front passenger’s side headlight failed to illuminate intermittently. The contact made the dealer aware of the failure and was informed that the cost of the repair was her responsibility. The manufacturer was made aware of the failure. The approximate failure mileage was 117,000.
NHTSA complaint #11516775 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2006 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE AUTOMATIC DOOR LOCK FEATURE WAS INOPERABLE. ADDITIONALLY, THE DRIVER'S DOOR FAILED TO UNLOCK WHILE USING THE KEY FOB. THE CONTACT WAS ABLE TO LOCK AND UNLOCK THE OTHER DOORS WITH THE KEY FOB. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.
NHTSA complaint #11279874 — an unverified report by a vehicle owner.
TRUNK LATCH ON KEY FOB DOES NOT REQUIRE AS MUCH PRESSURE AS SAY THE BUTTON TO UNLOCK, LOCK, OR PANIC(EMERGENCY). AT THE SLIGHTEST SWIPE OVER THE TRUNK ICON THE RELEASE IS ENGAGED, THE TRUNK ON THIS VEHICLE HAS BEEN LEFT OPEN AND UNATTENDED SEVERAL TIMES. THIS CAN CAUSE LOSS TO AN OCCUPANT WHO MAY BE TRAVELING WITH VALUABLES. WHEN ENTERING A PASSAGE ON THE FREEWAY SUCH AS A TUNNEL, THE EXTERIOR BRIGHT LIGHTS TURN ON BY THEMSELVES. THE REASON WE KNOW IS BECAUSE THE HIGHBEAM ICON BECOMES ILLUMINATED TO BLUE ON THE DASH PANEL.
NHTSA complaint #10343145 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 1997 MERCURY GRAND MARQUIS. THE CONTACT STATED THE DRIVERS SIDE DOOR WOULD NOT LATCH PROPERLY. THE DOOR INDICATOR LIGHT WOULD REMAIN ILLUMINATED UNTIL THE DOOR WAS LATCHED CORRECTLY. THE DEALER PROVIDED INFORMATION ON A RECALL FOR HER YEAR, MAKE AND MODEL FOR THE FAILURE OF THE DOOR LATCH WHICH WAS NOT LISTED ON THE NHTSA WEBSITE. THE VEHICLE WAS NOT REPAIRED BY THE DEALER. THE VEHICLE WAS TAKEN TO THE INDEPENDENT MECHANIC WHERE HE CONFIRMED THAT THE DRIVERS SIDE DOOR WAS DEFECTIVE. THE DEALER WAS CONTACTED A SECOND TIME AND LATER STATED THAT THERE WERE NO RECALLS RELATED TO THE DOOR LATCH. REPAIRS WILL BE MADE AT THE OWNERS EXPENSE. THE DEALER ADVISED THE CONTACT TO REPLACE THE ENTIRE DRIVERS SIDE DOOR. THERE WERE NO REPAIRS MADE TO THE VEHICLE. THE FAILURE MILEAGE WAS UNKNOWN AND THE APPROXIMATE CURRENT MILEAGE WAS 130,000.
NHTSA complaint #10322863 — an unverified report by a vehicle owner.
FIRST THE DRIVER WINDOW WENT OUT, PASSANGER, AND THEN THE BACK AND THE LOCKS GO OFF WHEN EVER THEY WANT. MY CALL HAS LOW MILES FOR THE YEAR AND IT SHOULD NOT BE ACTING THIS WAY. IF I EOULD GET INTO AN ACCIDENT I COULDNT GET OUT OF MY WINDOW IF DOOR DIDNT OPEN AND I KNOW LOTS OF PEOPLE WITH THE SAME CAR AND HAVING THE SAME PROBLEM.
NHTSA complaint #10235492 — an unverified report by a vehicle owner.
DT: WHILE THE CONSUMER WAS DRIVING AT 70 MPH ON 4-27-05 THE HOOD OF VEHICLE FLEW UP. WHEN THIS HAPPENED IT HIT THE WINDSHIELD AND BROKE IT. WHEN THE VEHICLE WAS INSPECTED ON SITE THEY SAID THAT IT WAS DUE TO A MISSING BOLT IN THE HOOD LATCH. THIS OCCURRED WITHOUT PREVIOUS WARNING. THE CONSUMER WAS NO LONGER IN DIRECT POSSESSION OF THE VEHICLE. *AK
NHTSA complaint #10134947 — an unverified report by a vehicle owner.
THIS REGARDS A 1997 MERCURY GRAND MARQUIS, AND A SAFETY RELATED ISSUE THAT CANNOT BE REPAIRED BY THE CAR DEALERSHIP. THE DRIVER SIDE AUTOMATIC/PASSIVE DOOR LOCK, WILL NOT ALLOW THE DRIVER SIDE DOOR TO OPEN AT ALL. IN THE CASE OF AN EMERGENCY, THERE WOULD NO WAY TO ESCAPE THE VEHICLE. THE FORD/MERCURY DEALERSHIP COULD NOT FIX/REPAIR THE VEHICLE, AND SENT IT BACK UNREPAIRED. THE DRIVER'S DOOR IS LOCKED - AND CANNOT BE OPENED WITH THE KEY, SWITCH OR REMOTE CONTROL. THEY STATE THAT THEY HAVE NEVER SEEN THIS BEFORE, AND THE MERCURY NATIONAL CUSTOMER SERVICE, THAT I CALLED TODAY, STATED THAT THIS HAS NEVER BEEN RECORDED IN THEIR DATABASE.
NHTSA complaint #10073073 — an unverified report by a vehicle owner.
UPON OPENING DRIVER'S AND PASSENGER'S FRONT DOOR, DOOR IMMEDIATELY CLOSED WHICH MAY CAUSE INJURIES TO OCCUPANT. DEALER SAID THAT THIS WAS THE CHARACTERISTIC OF VEHICLE.
NHTSA complaint #874352 — an unverified report by a vehicle owner.
CONSUMER WAS TRAVELING 35MPH AND HOOD JUST FLEW UP & CRACKED WINDSHIELD. HOOD & LATCH WERE LOOKED AT THE SERVICE STATION & THE HOOD RELEASE WAS PULLED AND HOOD JUST FLEW BACK. DEALER SAYS IT WAS HOOD LATCH SEPARATION. VEHICLE WAS REPAIRED.
NHTSA complaint #866234 — an unverified report by a vehicle owner.
DOOR LATCHES BROKK OFF FROM DOOR PANEL. ALL DOOR LATCHES ARE BROKEN, AND PREVENT DOORS FROM BEING PROPERLY SECURED WHILE DRIVING. DEALER NOTIFIED AND REFUSED TO REPAIR UNLESS COST GOES TO CONSUMER.
NHTSA complaint #856338 — an unverified report by a vehicle owner.
DRIVER'S DOOR WOULD SHUT DOWN WHENEVER VEHICLE WAS PARKED ON AN INCLINE. DOOR WOULD ALWAYS CLOSE ON THE PERSON EXITING OUT ON THAT SIDE, AND COULD CAUSE PERSONAL INJURY.
NHTSA complaint #854699 — an unverified report by a vehicle owner.
PASSENGER'S SIDE AND DRIVER'S SIDE DOORS WON'T STAY OPEN WHEN OPENNING THE DOORS. DOORS WILL SHUT ON CONSUMERS WHEN EXITING VEHICLE. DEALER IS AWARE OF THE PROBLEM.
NHTSA complaint #841255 — an unverified report by a vehicle owner.
HAVE HAD THE TRANSMISSION WORKED ON 3 DIFFERENT TIMES. THE THIRD TIME THEY PUT IN A NEW TRANSMISSION. WHICH I HAD TO PAY FOR. THE PAINT IS PEELING OFF AND LEAVING BIG BARE SPOTS. I HAVE HAD MY RIGHT BACK DOOR WORKED ON SEVERAL TIMES BECAUSE THE LOCKS WOULDN'T OPEN AND THE WINDOWS WOULD NOT ROLL DOWN RIGHT NOW MY RIGHT REAR WINDOW AND MY LEFT FRONT WINDOW WILL NOT ROLL DOWN!!! MY CAR HESITATES AND JUMPS WHEN I AM GOING ABOUT 20-40 MILES PER HOUR, AND WHEN I HIT 50-60 MPH MY STEERING WHEEL STARTS TO VIBRATE. MY BRAKES SQUEAK BUT WE DON'T SEE NOTHING WRONG. I HAVE PUT ABOUT $3500 INTO THIS CAR SINCE I BOUGHT IT, AND I AM REALLY SICK OF MESSING WITH IT.
NHTSA complaint #703916 — an unverified report by a vehicle owner.