Owners have filed 54 complaints
about the 2006 Mercury Monterey with NHTSA between 2008 and 2020.
The largest single group is the transmission & drivetrain.
Across this model's run it ranks 3 of 4 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 20
Against the median year of the Mercury Monterey. 50 means typical for this
model; 100 means roughly double.
Severity — 10
1.9% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 32
19% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2006 compares with every other Mercury Monterey
Odometer readings owners gave when they filed. About half of all
complaints include one.
1,000 – 9,999 miles
23.8%
10,000 – 24,999 miles
59.4%
25,000 – 49,999 miles
917.0%
50,000 – 74,999 miles
815.1%
75,000 – 99,999 miles
1324.5%
100,000 – 149,999 miles
1222.6%
150,000+ miles
47.5%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
These stars come from the pre-2011 crash test programme. NHTSA
rebuilt the programme for the 2011 model year and states that
ratings either side of that change are not comparable — so do
not read these against a 2011-or-newer car's stars.
Configuration
Overall
Front
Side
Rollover
2006 Mercury Monterey
—
—
—
—
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Feb 2008peak 5Nov 2020
NHTSA investigations into the 2006 Mercury Monterey
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
EQ12010Opened 28 Sep 2012Closed 31 Dec 2012STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
Stabilus Rear Liftgate Struts Failing
Please see the attached closing resume summary.It has been attached to this document as a PDF.
EA12003Opened 23 Apr 2012Closed 2 May 2013SEATS
Corrosion of Third-Row Seat Attachment
Ford is conducting a safety recall to repair the third-row seat's latch mechanisms in approximately 196,667 model year (MY) 2004 through 2007 Ford Freestar and Mercury Monterey vehicles (see NHTSA recall 13V-081 for more details).The recall covers vehicles originally sold, or currently registered, in the salt belt states or high corrosion areas of the United States: Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia,...
The subject vehicles suffered from a design issue whereby water could run down onto the cowling under the hood and located in the area of the windshield wipers and then drip onto a computer module, the Powertrain Control Module (PCM), which could be manifested in a variety of symptoms depending on which part of the circuit board became wet or which of the connector pins shorted out.In addition to causing an engine to stall, which may or may not then restart, the water intrusion could also cause the transmission to shift poorly, the vehicle to have erratic power, a malfunction indicator light t...
Recalls on the 2006 Mercury Monterey
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
13V081000
SEATS
Ford is recalling certain model year 2004-2007 Freestar and Mercury Monterey vehicles manufactured from March 24, 2003, through November 7, 2006, equipped with a third row seat and originally sold in, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. The third row stowable seat can experience corrosion and structural degradation at the seat anchor mechanism mounted to the rear wheel wells. As a result of the corrosion, the third row seat may not fully latch into its seating position.
Risk: In the event that the vehicle is crashed into from the rear, an unlatched seat may increase the risk of personal injury.
06E056000
FUEL SYSTEM, GASOLINE
CERTAIN AFTERMARKET FUEL FILTERS SOLD UNDER THE PUROLATOR BRAND NAME, P/N F65277, SHIPPED FROM JANUARY 16 THROUGH JUNE 2, 2006, FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. DUE TO INCORRECT DESIGN, THE QUICK CONNECTORS MAY NOT FULLY SEAT WITH THE TUBE INTERFACE, EVEN THOUGH THE PERSON MAKING THE CONNECTION MAY BELIEVE THAT THE QUICK CONNECTOR IS FULLY ATTACHED.
Risk: FAILURE OF THIS CONNECTION COULD LEAD TO FUEL SPILLAGE AND, IN THE PRESENCE OF AN IGNITION SOURCE, A FIRE COULD OCCUR.
06V069000
STRUCTURE:BODY:HATCHBACK/LIFTGATE
ON CERTAIN VANS EQUIPPED WITH THE POWER LIFTGATE OPTION, THE POWER LIFTGATE MOTOR AUTOMATICALLY DISENGAGES AFTER THE LIFTGATE IS POWERED OPEN.
Risk: IN THE EVENT OF A LIFTGATE STRUT MALFUNCTION, THE LIFTGATE CAN FALL FREELY WITH NO PRIOR WARNING. ANYONE STANDING BENEATH THE LIFTGATE MAY BE INJURED IF THE LIFTGATE FALLS.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 78,000 milesCarthage, MO1 injured
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2006 MERCURY MONTEREY. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WITH THE REAR LIFTGATE OPENED, WHEN THE LIFTGATE UNEXPECTEDLY CLOSED. AS A RESULT, THE CONTACT SUFFERED MINOR INJURIES WHEN THE LIFTGATE COLLAPSED ONTO HIM. THE CONTACT ALSO STATED THAT THE LIFTGATE WOULD NO LONGER OPEN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 78,000.
NHTSA complaint #10419951 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 180,000 milesLOS Angeles, CA
POWER TRAIN
I WAS DRIVING DOWN THE ROAD AT APPROX. 30-35 MPH, WHEN ALL OF A SUDDEN A HIGH PITCHED SQUEALING SOUND, OCCURED AND MY VEHICLE WOULD NOT ACCELERATE FORWARD ANYMORE. I COASTED INTO A PARKING LOT, PUT THE VEHICLE IN PARK, AND THEN SHIFTED THE CAR INTO R,D, AND OD AND NOTHING ENGAGED... THIS HAPPENED ON A CITY STREET...HAD IT TOWED TO REPAIR SHOP AND WAS TOLD IT WAS SOMETHING WITH MY TRANSMISSION, BUT THEY DIDNT SAY WHAT, ONLY THAT IS WAS GOING TO COST $2250 TO REPLACE IT.....HAD IT TOWED HOME..NOT REPAIRED
NHTSA complaint #11372494 — an unverified report by a vehicle owner.
at 167,195 milesSlocomb, AL
POWER TRAIN
MY 2006 MERCURY MMONTEREY STARTED JUMPING WHILE GOING DOWN THE ROAD AND MAKING A NOISE WHEN YOU PRESS THE GAS. MECHANIC SAID IT WAS THE TCC SELENOID SO WE REPLACED IT AN THAT DID NOT FIX THE ISSUE SO TOOK IT BACKTO FIND THE TORQUE CONVETER IS BAD.
NHTSA complaint #11321674 — an unverified report by a vehicle owner.
at 126,000 milesCalera, AL
POWER TRAIN
MY FAMILY WAS TRAVELING ON THE I-65 SOUTH INTERSTATE AND THE VAN, 2006 MERCURY MONTEREY, STOP RESPONDING IN THE MIDDLE OF FAST TRAFFIC. IT TOOK ME BY TOTAL SURPRISE. THE ENGINE WAS STILL RUNNING. SO, I INITIALLY THOUGHT IT HAD ACCIDENTLY WENT IN NEUTRAL BUT THAT WASN'T THE CASE. I TRIED A LOWER GEAR WITH NOT LUCK. NOT WANTING TO BE STUCK IN THE MIDDLE OF THE INTERSTATE I THEN TURNED ON MY HAZARD LIGHTS AND FRANTICALLY MANEUVERED THE VAN TO THE SIDE OF THE BUSY INTERSTATE ROAD. ONCE ON THE SIDE OF THE ROAD MY HUSBAND TRIED EVERY GEAR AND THE VAN WASN'T RESPONDING IN ANY OF THEM. WE ENDED UP GETTING IT TOWED TO OUR HOUSE. AFTER WE GOT HOME MY HUSBAND STARTED RESEARCHING THE PROBLEM BECAUSE HE HAD NEVER HEARD OF A VEHICLE STOP RESPONDING LIKE THAT WITHOUT ANY WARNING SIGNS. HE SAID THIS HAS TO BE VEHICLE DEFECT AND LOOKED UP RECALLS FOR THE VAN ON THE NHTSA.ORG WEBSITE. THERE WASN'T A RECALL FOR THIS ISSUE BUT THERE WERE PLENTY OF COMPLAINTS ABOUT THIS EXACT SAFETY ISSUE. AFTER DOING MORE RESEARCH WE FOUND THAT THE 2004 MODEL OF THIS VAN HAD THE SAME ISSUE WHICH FORD DID DO A RECALL FOR THE TORQUE CONVERTER. THE FORD COMPANY NEEDS TO BE IMMEDIATELY NOTIFIED THAT THIS IS ALSO A BIG SAFETY ISSUE WITH THE 2006 MODEL. ONE THE REASONS MY HUSBAND BOUGHT THE VEHICLE WAS BECAUSE IT WAS BUILT BY FORD AND HE TRUSTED THEIR PRODUCTS. I HOPE FORD WILL TAKE THE COMPLAINT SERIOUSLY AND STAND BEHIND THEIR PRODUCT AND GET THIS SAFETY ISSUE WITH THE TORQUE CONVERTER ON THE MERCURY MONTEREY 2006 VEHICLES RESOLVED QUICKLY.
NHTSA complaint #11283100 — an unverified report by a vehicle owner.
at 141,000 milesPortsmouth, VA
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL* THE CONTACT OWNS A 2006 MERCURY MONTEREY. WHILE DRIVING 70 MPH, THE VEHICLE FAILED TO RESPOND AS THE ACCELERATOR PEDAL WAS BEING DEPRESSED. ALSO, THE RPMS INCREASED TO HIGH. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TORQUE CONVERTER WAS STRIPPED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 141,000.
NHTSA complaint #11220581 — an unverified report by a vehicle owner.
at 88,000 milesLivonia, MI
POWER TRAIN
OUR VAN WAS DRIVING JUST FINE AND SUDDENLY, WITH NO WARNING AT ALL, WENT INTO NEUTRAL, STOPPING IN AN INTERSECTION. THE VEHICLE ONLY HAS AROUND 88000 MILES ON IT. IT WAS TOWED TO THE DEALER, AND THE LINCOLN DEALER DIAGNOSED THAT THE TORQUE CONVERTER HAD FAILED. I NOTICED FORD HAD ALREADY RECALLED ALL OF THE 2004 FREESTARS AND 2005 MONTEREYS FOR THIS PROBLEM, BUT YET SOMEHOW MY 2006 WITH A SEPTEMBER 2005 BUILD DATE WAS NOT PART OF THE RECALL. SO GUESS WHAT? FORD KNOWINGLY LEFT ME IN AN UNSAFE VEHICLE, AND NOW I'M RESPONSIBLE FOR THE REPAIR BILL. FORD SO VERY CLEARLY KNEW ABOUT THE PROBLEM AND NEVER CORRECTED THE PROBLEM BY THE TIME BY VEHICLE WAS BUILT. NHTSA NEEDS TO ENCOURAGE FORD TO RECALL ALL THE 2006 AND PROBABLY ALL THE 2007S AS WELL. FORD SHOULD BE PAYING FOR MY REPAIR, NOT ME.
NHTSA complaint #11218671 — an unverified report by a vehicle owner.
at 121,000 milesKokomo, IN
POWER TRAIN
DRIVING DOWN THE STREET...LOST ALL FORWARD MOVEMENT. EVERYTHING WAS RUNNING, JUST NO ENGAMENT OF TRANSMISSION
NHTSA complaint #11121951 — an unverified report by a vehicle owner.
at 116,464 milesTacoma, WA
POWER TRAIN
TAKATA INFLATORS. DRIVING IN TRAFFIC WITHOUT WARNING VEHICLE JUST STOPS MOVING IN HEAVY TRAFFIC.BELIEVE SOLENOID TO DRIVE TRANNY IS FAULTY.
NHTSA complaint #11085104 — an unverified report by a vehicle owner.
at 150,000 milesRural Hall, NC
POWER TRAIN
I WAS DRIVING DOWN THE ROAD, JUST NORMAL DRIVING, POSTED SPEED OR BELOW,. HAD GAS PEDAL DOWN AND SUDDENLY THE VEHICLE HAS NO POWER. HAD TO PUSH TO THE SIDE. CAN MOVE GEAR SHIFT, BUT CAR DOESN'T GO INTO ANY DIRECTION, FORWARD OR BACKWARD.
NHTSA complaint #11074530 — an unverified report by a vehicle owner.
at 150,000 milesRural Hall, NC
UNKNOWN OR OTHER
I WAS DRIVING DOWN THE ROAD, JUST NORMAL DRIVING, POSTED SPEED OR BELOW,. HAD GAS PEDAL DOWN AND SUDDENLY THE VEHICLE HAS NO POWER. HAD TO PUSH TO THE SIDE. CAN MOVE GEAR SHIFT, BUT CAR DOESN'T GO INTO ANY DIRECTION, FORWARD OR BACKWARD.
NHTSA complaint #11074530 — an unverified report by a vehicle owner.
at 93,000 milesOrlando, FL
POWER TRAIN
TRANSMISSION PROBLEM ITS RACING ALSO THE CRUSE CONTROL SPEED UP MORE THAN IT SHOULD MY FAMILY AND ARE NOT SAFE WHEN GOING ON A LONG ROAD TRIP HOW WOULD YOU FEEL HAVING A BREAK DOWN IN THE MIDDLE OF NO WHERE AND ON THE HIGH WAY BECAUSE OF THE BAD TRANSMISSION YOU PUT IN THE VEHICLE PLEASE FIX IT PLEASE
NHTSA complaint #10995719 — an unverified report by a vehicle owner.
at 93,000 milesOrlando, FL
VEHICLE SPEED CONTROL
TRANSMISSION PROBLEM ITS RACING ALSO THE CRUSE CONTROL SPEED UP MORE THAN IT SHOULD MY FAMILY AND ARE NOT SAFE WHEN GOING ON A LONG ROAD TRIP HOW WOULD YOU FEEL HAVING A BREAK DOWN IN THE MIDDLE OF NO WHERE AND ON THE HIGH WAY BECAUSE OF THE BAD TRANSMISSION YOU PUT IN THE VEHICLE PLEASE FIX IT PLEASE
NHTSA complaint #10995719 — an unverified report by a vehicle owner.
at 71,080 milesJensen Beach, FL
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL* THE CONTACT OWNS A 2006 MERCURY MONTEREY. WHILE DRIVING 20 MPH, THE VEHICLE FAILED TO ACCELERATE WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 71,080.
NHTSA complaint #10991189 — an unverified report by a vehicle owner.
at 40,000 milesKenmore, NY
POWER TRAIN
TL* THE CONTACT OWNS A 2006 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE GOING UP AN INCLINE, THE TRANSMISSION STALLED AND THE VEHICLE JUMPED. THE CONTACT WAS ABLE TO GAIN CONTROL OF THE VEHICLE. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER CONTROL MODULE NEEDED TO BE REPLACED, THE TRANSMISSION WAS CONTAMINATED WITH WATER AND NEEDED TO BE REBUILT, THE FLUID NEEDED TO BE REPLACED AND THE WIPER COWL NEEDED TO BE REMOVED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE CONTACT REFERENCED NHTSA ACTION NUMBER PE10033 (VEHICLE SPEED CONTROL, POWER TRAIN). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
NHTSA complaint #10979051 — an unverified report by a vehicle owner.
at 40,000 milesKenmore, NY
ENGINE
TL* THE CONTACT OWNS A 2006 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE GOING UP AN INCLINE, THE TRANSMISSION STALLED AND THE VEHICLE JUMPED. THE CONTACT WAS ABLE TO GAIN CONTROL OF THE VEHICLE. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER CONTROL MODULE NEEDED TO BE REPLACED, THE TRANSMISSION WAS CONTAMINATED WITH WATER AND NEEDED TO BE REBUILT, THE FLUID NEEDED TO BE REPLACED AND THE WIPER COWL NEEDED TO BE REMOVED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE CONTACT REFERENCED NHTSA ACTION NUMBER PE10033 (VEHICLE SPEED CONTROL, POWER TRAIN). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
NHTSA complaint #10979051 — an unverified report by a vehicle owner.
at 146,000 milesMunster, IN
FUEL/PROPULSION SYSTEM
WHILE EXITING HIGHWAY LOST TRANSMISSION. TAKEN TO DEALERSHIP FOR REPAIR. REPAIR ATTEMPT DID NOT SOLVE PROBLEM. WAS TOLD IT WAS TORQUE CONVERTER.
NHTSA complaint #10954065 — an unverified report by a vehicle owner.
at 87,072 milesRound Lake Beach, IL
POWER TRAIN
WAS DRIVING DOWN MAIN STREET IN MONROE WIS WHEN CAR JUST WENT IN TO NEUTRAL AND WE JUST COST. LUCKILY HAD ENOUGH SPEED TO GET IN A PARKING LOT. LEFT 2 86 YEAR OLDS AND 1 92 YEAR OLD SITTING IN THE VAN AT 10:30 AT NIGHT LUCKILY A RELATIVE COULD GET US. TOWED VAN TO DEALER WAS TOLD TORQUE CONVERTER HAD STRIPPED THE OUT PUT SHAFT SPLINES THAT THIS WAS A RECALL ON THE YEAR BEFORE.
NHTSA complaint #10917225 — an unverified report by a vehicle owner.
at 100,000 milesGross Pointe, MI
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL* THE CONTACT OWNS A 2006 MERCURY MONTEREY. WHILE DRIVING 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. IT WAS DIAGNOSED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000. UPDATED 01/11/2017*CT
NHTSA complaint #10913932 — an unverified report by a vehicle owner.
at 90,000 milesMapleton, IL
ELECTRICAL SYSTEM
CAR STALLED WHILE DRIVING DOWN THE HIGHWAY. MECHANIC SAYS THAT THE POWER TRAIN CONTROL MODULE BURNED UP. IT APPEARS THAT THERE HAVE BEEN OTHER INCIDENTS IN WHICH THIS HAS HAPPENED
NHTSA complaint #10872417 — an unverified report by a vehicle owner.
at 115,000 milesGrandville, MI
POWER TRAIN
I HAVE ALREADY REPLACED THE TRANSMISSION ON THIS VEHICLE AND DO NOT WANT TO INCUR THE EXPENSE REPLACING ANOTHER. WITH NO WARNING THE VEHICLE ACTED AS IF IT SLIPPED OR POPPED OUT OF GEAR AS I WAS GOING DOWN A FAIRLY BUSY STREET. I HAD LOST ALL GEARS. I COULD MOVE THE SHIFTER BUT NO GEARS WOULD ENGAGE. I HAD THE VEHICLE TOWED TO MY RESIDENCE THEN TO THE REPAIR SHOP. NOT SURE HOW MANY COMPLAINTS REGARDING THIS ISSUE YOU NEED BEFORE NOTIFYING THE MANUFACTURER TO DECLARE A RECALL, BUT I'M SURE THE COMPLAINTS WRITTEN ON THIS SITE REPRESENT A VERY SMALL NUMBER OF PEOPLE THAT HAVE OR ARE HAVING THIS VERY SAME ISSUE AS THE 2004 AND 2005 MODEL YEAR THAT FOR SOME REASON DID GET A RECALL ISSUED. IT IS TIME THE 2006 MODELS WERE INCLUDED.
NHTSA complaint #10853044 — an unverified report by a vehicle owner.
Cottage Grove, WI
UNKNOWN OR OTHER
TORQUE CONVERTER IS STRIPPING. 2004 AND 2005 RECALLED FOR THIS PROBLEM BUT NOT 2006. SAME CAR. SAME TRANSMISSION. SAME TORQUE CONVERTER.
NHTSA complaint #10838733 — an unverified report by a vehicle owner.
at 81,000 milesKunkletown, PA
POWER TRAIN
TL* THE CONTACT OWNS A 2006 MERCURY MONTEREY. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT INTO REVERSE OR PARK POSITION WITHOUT WARNING. AS A RESULT, THE VEHICLE CONTINUED TO DRIFT FORWARD. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 81,000.
NHTSA complaint #10788516 — an unverified report by a vehicle owner.
at 100,000 milesLexington, KY
SEATS
WE ATTEMPTED TO PUT THE 3RD ROW PASSENGER SEAT IN AN UPRIGHT POSITION AND DISCOVERED THE SEAT BRACKET WAS LOOSE. UPON REMOVING THE VEHICLE FROM THE GARAGE, WE OBSERVED RUST ON THE GARAGE FLOOR. AFTER INSPECTING THE UNDERSIDE OF THE VEHICLE AND CHECKING ON WEBSITES TO DETERMINE A POSSIBLE FIX TO THIS ISSUE, WE DISCOVERED THERE HAD BEEN A PREVIOUS 2013 FORD MOTOR CO RECALL #13S01 - CORROSION OF THIRD ROW SEAT ATTACHMENT (NHTSA ACTION # EA12003). HOWEVER BECAUSE WE BOUGHT OUR VEHICLE AND LIVE IN THE STATE OF KENTUCKY, OUR VEHICLE WAS NOT COVERED UNDER THE RECALL (EVEN THOUGH OUR STATE USES LOTS OF SALT ON THE ROADS DURING THE WINTER SEASON). ON OCTOBER 29, 2015 I TOOK THE VEHICLE TO MY LOCAL FORD DEALER AND THEY CONFIRMED THERE WAS RUST AND ADVISED I CONTACT THE NATIONAL FORD CUSTOMER SERVICE AREA FOR FURTHER INSTRUCTION. I DID SO AND WAS ADVISED THERE WAS NO ACTIVE RECALLS ON THIS VEHICLE. (AT NO TIME IN THE PAST WAS I INFORMED OF THE 2013 RECALL!) FORD ADVISED THEY COULD NOT HELP AND I SHOULD KEEP MY RECEIPTS FOR POSSIBLE REIMBURSEMENT SHOULD A FUTURE RECALL BE ISSUED. I BELIEVE THIS IS RIDICULOUS IN LIGHT OF THE FACT THERE WAS ALREADY A RECALL AND THE ONLY REASON I WASN'T INCLUDED IS BECAUSE OF THE STATE IN WHICH I RESIDE AND PURCHASED MY VEHICLE. KENTUCKY USES SALT ON THEIR ROADWAYS JUST LIKE SEVERAL SURROUNDING STATES--ILLINOIS, OHIO, INDIANA, WEST VIRGINIA--THAT WERE INCLUDED IN THE 2013 RECALL. IF THIS HAS ALREADY BEEN IDENTIFIED AS A SAFETY ISSUE (NOW I'M CONCERNED TO HAVE ANYONE SIT IN THE 3RD ROW SEAT FOR FEAR OF THEIR INJURY OR HEAVEN-FORBID DEATH), THEN WHY WON'T THEY FIX MY VEHICLE?
NHTSA complaint #10787323 — an unverified report by a vehicle owner.
at 126,000 milesMayville, MI
POWER TRAIN
I WAS DRIVING AT 45 MPH WHEN THE TRANSMISSION JUMPED AND LOST ALL THE GEARS. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD AND SHUT OFF THE VAN. I STARTED IT BACK UP AND WAS ABLE TO SHIFT THROUGH ALL OF THE GEARS BUT WOULD NOT MOVE JUST REV THE RPMS. HAD IT TOWED TO A TRANSMISSION PLACE AND WAS ADVISED THERE IS A RECALL ON THIS HAPPENING WITH THE TORQUE GETTING STRIPPED. CONTACTED FORD TO BE ADVISED IT WAS NOT INCLUDED FOR MY VIN EVEN THOUGH THEY ARE AWARE OF THIS ISSUE HAPPENING WITH OTHER VANS SAME YEAR AND MAKE. FORD REFUSES TO ASSIST OR COVER THIS REPAIR.
NHTSA complaint #10745514 — an unverified report by a vehicle owner.
at 85,000 milesMiller Place, NY
POWER TRAIN
TL* THE CONTACT OWNS A 2006 MERCURY MONTEREY. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE DECELERATED INDEPENDENTLY AND FAILED TO ACCELERATE. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN); HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000. MA 10/2
NHTSA complaint #10735857 — an unverified report by a vehicle owner.
at 62,000 milesConcord, NC
POWER TRAIN
CROSSING OVER BUSY ROAD AND WHEN PRESSING GAS PEDAL THERE WAS NO POWER. ALL IT DID WAS REV THE ENGINE. LUCKILY I WAS ABLE TO GLIDE TO A SIDE ROAD AND HAVE THE VEHICLE TOWED. MECHANIC SAID IT WAS THE TORQUE CONVERTER THAT WAS BAD.
NHTSA complaint #10703634 — an unverified report by a vehicle owner.