67 of the
755 complaints filed about the Polestar Polestar 2
are about the electrical system —
100% of everything owners reported.
The worst model year for it is 2022.
When getting into the vehicle to drive, there are instances where one is unable to put the vehicle into drive. Center driver screen displays an issue “remove charge cable before start” and there is no charging cable connected to the vehicle. I have been put in situations in which I have been late to events, deliveries I had to drop off have been late, and I have been stuck/stranded in random places. Not just the grocery store parking lot or even at home, but peoples driveways while performing deliveries. I would imagine other drivers have been in similar situations. Polestar knows this is an issue and I was quoted $900 for a software fix (which could truly not lead to the fix if there actually is a hardware issue). I feel this should not be an issue I have to PAY for especially if it is simply software based. I believe a recall needs to be initiated to help myself and other drivers avoid having to pay for this issue.
NHTSA complaint #11760971 — an unverified report by a vehicle owner.
A 2024 Polestar 2 electric vehicle was purchased used from a dealership. At the time of purchase the eCall service light was illuminated. The dealership dismissed the warning light as nothing to be concerned about. The selling dealership had access to a vehicle history report showing a prior accident and performed a pre-delivery inspection before the sale, yet failed to identify or disclose the standing water, exposed wiring, or non-functioning eCall emergency system. After purchase the vehicle was driven for approximately two weeks before being brought to an authorized Polestar service center for diagnosis. During inspection the service center discovered approximately one inch of standing water pooled under the trunk area and exposed wiring in the rear of the vehicle — conditions creating a genuine safety hazard in an electric vehicle where standing water near electrical components creates risk of electrocution or fire. The vehicle spent 118 days at the service center. The root cause was identified as two wire pins installed backwards in the Connectivity CAN network at the VGM — caused by negligent repair following a prior rear end collision. The improper repair also caused water intrusion through compromised body panel seams and wheelhouse exhaust vents. The safety hazard of standing water combined with exposed wiring in an electric vehicle was present and unknown to the owner for approximately two weeks of operation. The damage has been confirmed by the authorized Polestar service center and documented in official repair orders. The eCall emergency safety system was non functional throughout this period.
NHTSA complaint #11759794 — an unverified report by a vehicle owner.
Driver information display has not been turning on when car wakes from sleep on hot days, typically over 105 degrees and parked for over five hours. Driver unable to see current speed, current state of charge, etc. Display turns on, with no issues, the next morning or after the car is parked in the shade for more than 30 mins.
NHTSA complaint #11755691 — an unverified report by a vehicle owner.
Electric vehicle DC charging pins have defective insulator on its tip. The insulator freely rotates, is loose, and one has fallen off or can get stuck in charger handles. The easily detachable insulator, if not present, can cause shorting and arcing of high voltage at the charge port. Polestar has specified the charge port is an important safety related component in communications with them. With the defective charge port DC insulator easily falling off, this could lead to electrocution, fire at charge port due to melting pins from arcing, damage to charging station plugs. The service center the vehicle has been taken to claimed damage was caused by a defective charging handle at charger but did not have any proof that was the cause. Google search on forums has shown this is a common fault and show electrical melting of the DC charger pins. There were no warning signs there was anything wrong till the insulator fell off. Once one insulator fell off, that’s when the remaining insulator was found to be loose and rotates freely. Vehicle is available for inspection if requested.
NHTSA complaint #11754613 — an unverified report by a vehicle owner.
Purchased a used 2024 Polestar from Kia Van Nuys, CA on 5/18/2026. The Acknowledgement Regarding Recalls form noted that "The Report indicates that the Vehicle is NOT subject to an open recall at this time. I was having difficulty with the vehicle i.e charging, Internet connection and electronic driver information feedback. I took the vehicle to the Polestar service center on June 1, 2026 and found that the previous 2 recalls for TCAM Reload and a recall on VIDA soft wear version 4.2.13 which required a total soft wear update.
NHTSA complaint #11744735 — an unverified report by a vehicle owner.
Car was charging normally and all of a sudden it stopped charging both level 2 and DC. No warning nothing and seems like a common occurrence in this car and after warranty is over. Have ready many have this happen to them. Shop says that it’s the OBC needs to be replaced which isn’t a cheap replacement. Usually a car would give a warning and not completely die on you. Most say that Dc would work and not the level 2. Which should be part of the the propulsion related part and covered on the 8year/100k warranty. But they say it’s not.
NHTSA complaint #11742412 — an unverified report by a vehicle owner.
A new software update was recently released to fix a previous recall of the backup camera. Ever since that version 5 of the software was released, the display unit computer randomly resets during the drive. During the report, all blind spot, cruise control, lane sensing, sensors, etc are not working and take multiple minutes to turn on and the activate.
NHTSA complaint #11737480 — an unverified report by a vehicle owner.
Vehicle Info: 2021 Polestar 2 74,765 mi Software version 5.0.10 About 2 weeks ago, I updated to the newest OTA update 5.0.10, which may be unrelated. 1 week ago, the normal start-up safety procedure flagged the airbag and instructed me to find a service station immediately. I scheduled an appt and I was charged $300 diagnostic fee. It's unclear if the airbags would deploy in a collision based on the fault. The service manager shared with me that there are two reasons for the issue in his experience - 1. the vehicle was in a collision and the sensors fail to lock out or 2. there is wiring under the seat that failed either at the harness or on the wire directly. #1 can be ruled out by the vehicle history report and the car was never in a collision. #2 is the only viable reason based on vehicle use. If this is the case, it's a design flaw that must be addressed by the manufacturer. More investigation should be conducted to find the cause (e.g. electronic seat adjustments damaging SRS wiring, faulty electrical components, OTA software patches, etc.). Regardless, it's unacceptable for customers to bear the financial responsibility of an SRS failure.
NHTSA complaint #11735978 — an unverified report by a vehicle owner.
The contact owns a 2022 Polestar 2. The contact stated that while the vehicle was parked and turned off, the door locks became inoperable. The contact was unable to enter the vehicle without using the key fob. The contact stated that on one occasion, entry was only possible through the trunk after manually engaging the trunk latch. The contact further stated that the failure recurred, and during a subsequent incident, both the doors and the trunk latch were inoperable, preventing access to the vehicle. The contact had to wait an extended period of time before being able to enter the vehicle. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 76,000.
NHTSA complaint #11734937 — an unverified report by a vehicle owner.
The polestar 2 continues to be unsafe. When reversing the rear camera freezes up always, and takes minutes to stop lagging, being very unsafe when backing up onto a busy road out of the driveway. One pedal drive glitches and fails to brake when letting off the foot, another safety concern. TCAM and connection issues, my IPhone 16 constantly drops Bluetooth to the car, and when it drops connection it takes a hard reboot to the car for it to connect again. Front suspension knocking and clicking sound. When turning the front struts knock, and when stopping you hear a clicking noise. Polestar sold me a vehicle with a bad 12v battery that went kaput only a few months into ownership. When the 12v battery died I was locked out of my car. Polestar roadside assistance was inept and scratched my garage leaving permanent damage.
NHTSA complaint #11717731 — an unverified report by a vehicle owner.
Constant camera issues. The rear camera only works half the time and when it does go it, it'll just cut off while driving in reverse. It's completely unreliable and dangerous. New update has affected the cars acceleration. Now when its below a certain degrees outside they changed it so the car can no longer accelerate at its normal speed and instead, barely responds when you hit the gas causing a multiple second delay before the car moves. It's incredibly dangerous and makes it impossible to move out of the way if needed in an emergency. Issue was reported and was told that just how it is now and there is nothing they can do about it. This is dangerous and not the vehicle I purchased.
NHTSA complaint #11717270 — an unverified report by a vehicle owner.
The vehicle was charging from 11% of charge from a DC fasts charging station. The car was locked and charging. When I came back out to the car, I noticed it had stopped charging at 76%. I then tried to start the charge again and the car just showed an error. I then tried the 3 other available chargers (1 of the 4 was in use by another car), and the car did not charge at any of them—showing that same error message. When I proceeded to try to drive the car this time, I received an error message on the dash stating: "Propulsion system Service required". The car would not shift into drive after this message showed up. After some time (around an hour if not less), the car did let me shift into drive and it moved, but the error still showed in the car's status page.
NHTSA complaint #11702100 — an unverified report by a vehicle owner.
The On-Board Charger failed under normal conditions, leaving the car unable to be charged by any AC charger, this is a common issue that I have seen reported on several forums, and should be addressed.
NHTSA complaint #11700701 — an unverified report by a vehicle owner.
Infotainment system continues to be intermittently unresponsive. Today, the system was totally frozen which made it so heat/air conditioning could not be controlled, no sound for turn signals were present, and backup camera was not functioning.
NHTSA complaint #11692572 — an unverified report by a vehicle owner.
The backup camera has progressively been made worse by software updates. It is often nonfunctional, shows a black screen, or excessively flickers, making it hard or impossible to see.
NHTSA complaint #11691248 — an unverified report by a vehicle owner.
After applying the latest update to fix the recall, the camera and infotainment system performs worsee than before. The rear camera stops displaying almost 95% of the time, the only time it does work is if you get back in the car before the system goes to sleep .
NHTSA complaint #11688788 — an unverified report by a vehicle owner.
I have continued to have issues with the Rear Camera on 2022 Polestar 2. This was supposedly resolved in a software update to version 3.6.4, which I had upgraded at Polestar Boston on 7/23. However, there have been no changes since the update and the rear camera will still intermittently turn off (black message "Camera is temporarily unavailable") or flicker when in reverse.
NHTSA complaint #11677618 — an unverified report by a vehicle owner.
Camera unavailable when reversing and all camera types unavailable when clicking on camera tab all types of camera are also unavailable. When NHTSA mandate they replace the infotainment system with one that has a processor and RAM capable of powering this? Infosys and polestar are not forthcoming in patching this. Poor coding and underpowered hardware is a serious issue…
NHTSA complaint #11677679 — an unverified report by a vehicle owner.