44 of the 750 complaints filed about the Polestar Polestar 2 are about the glass, mirrors and wipers — 6% of everything owners reported. The worst model year for it is 2022.
44
Complaints
6%
Share of all complaints
1
Crashes
0
Fires
VISIBILITY/WIPER
Rearview camera lag then disconnect. Ceases functioning until restart.
NHTSA complaint #11723462 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
During reversing the rear view camera stopped functioning. Attempts to toggle the camera setting did not correct the issue. After years, this problem still exists and is unacceptable. When will the NHTSA enforce an actual fix from Polestar? The computer has insufficient processing power and RAM to reliably function and the cameras are included in that function.
NHTSA complaint #11720557 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
I have had ongoing problems with backup camera, as does everybody else with this car. I was promised a fix in January and the camera is still not working correctly.
NHTSA complaint #11718243 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
When put into reverse, display just shows Camera is temporarily unavailable. This is after the OTA update 4.2.13 that was supposed to fix the issue. Rear cross traffic braking is also unavailable at this time.
NHTSA complaint #11717689 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
Cameras stopped working when backing out and collision with pole when reversing out
NHTSA complaint #11717160 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
After multiple software OTA updates due to previous NHTSA recalls, the rear backup camera consistently has issues to where the image of the rear of the vehicle cannot temporarily be displayed.
NHTSA complaint #11707307 — an unverified report by a vehicle owner.
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
On a high humidity evening all of the windows fogged up but the climate system was completely unavailable to use. All of the buttons were “greyed out” and I could not operate the front or rear defroster. As a result, I had zero visibility a few moments after I started driving. I immediately had to pull over and look up how to reset the computer system that controls most of the car’s functions, which took several minutes to figure out. There should never be a situation where you cannot turn on the defroster because of a software glitch.
NHTSA complaint #11706491 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
The backup camera fails to activate, freezes up, or turns off while backing up. The rear window of this vehicle and the height of the trunk block visual sight lines making the camera essential. I am a software engineer, it is clear to me that the combination information screen has an underpowered processor and memory. Polestar have attempted software updates which have been ineffective. Other aspects of the system also struggle to load and be responsive as well such as switching modes from bluetooth audio to radio or loading the navigation system. I see that there is a second recall but it appears this is a software based update as well. I doubt that software can fix what is very likely a hardware performance issue.
NHTSA complaint #11706054 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
While driving, the center display screen has shut off and remains to be unfunctional. This screen is the primary way any collision warnings and rear view video. This car is not driveable and extremely unsafe without the display screen as there is almost no rear view visibility without it. The rear view video did not always work beforehand either, but this makes it completely unfunctional.
NHTSA complaint #11705136 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
Started car and put in reverse. Back up camera stops working mid reversal.
NHTSA complaint #11703147 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
What failed? There have been a couple instances of the screen (IHU) rebooting while just driving down the road. This temporarily disables the HVAC (including defroster) and turn signal sounds. It is unclear which ADAS functions are impacted. It is available for inspection upon request, if you visit me in NC. How was safety put at risk? Disabling the defroster could cause the windshield to fog up quickly, and the distraction of the IHU rebooting could cause the driver to focus on the issue instead of the road. Safety related ADAS functions may also have been impacted, that is unclear. This has not been confirmed or reproduced by a third party, it has only happened a couple of times and is fairly random. If I had to guess it's an OOM (out of memory) condition in the IHU caused by an under-spec'd IHU plus a memory leak somewhere. Has it been inspected by anybody else? Nope. Where there any warnings? The IHU was more sluggish than usual, but there were no other warnings.
NHTSA complaint #11703112 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
Backup camera can fail to start when putting car in reverse. When backup camera does start, it can also suddenly stop during active reversal so that the driver is then reversing with zero visibility. All car audio can stop or suddenly fail to start in the car. This impacts sensors, blind spot warnings, etc. Driver is reliant and conditioned to hearing these sensors for lane keeping, safety, turn signal sounds, etc and without this - driver can dangerously assume there are no issues. Issues have been reproduced and confirmed by dealer, dealer has attempted to fix this and there have been multiple recalls by NHTSA as well - but nothing has fixed this issue yet. No warnings, no messages before any failures.
NHTSA complaint #11691329 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
Even after having the vehicle updated to the latest OTA update (3.6.4) I still get an error message warning me that the backup camera is unavailable at least 50% of the time. Sometimes I am able to get the image to appear after putting the car back into park, and waiting 1-2 minutes before shifting back into reverse. Needless to say, this defect continues to present a significant safety issue, especially in a vehicle with such poor outward visibility from the driver's seat.
NHTSA complaint #11687055 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
When reversing the car, the backup camera is not available. So when I am backing up the car, the camera cutting out means that I can't see if there are any pedestrians or cars behind me. It has not been taken to a service center, as the nearest one is not currently possible to visit for me. It has not been inspected by manufacturer or anyone else, and there were no warning lamps or symptoms prior.
NHTSA complaint #11685479 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
ALL CAMERAS HAVE STOPPED WORKING. I ALSO CANNOT ACCESS THE REAR-AUTO BARKE CONTROL. I ALREADY REPORTED THIS TO NHTSA. THE DEALERSHIP LEFT ME 1 MESSAGE TO BOOK AN APPOINTMENT, AND HENCE IGNORED MY RETURN PHONE CALLS.
NHTSA complaint #11683669 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
The backup camera will not work at all. In fact none of the cameras are working. My firmware/software is up to date. The service center can’t book me until 2 months from now. That’s too much time. It isn’t safe because the rear window is so small. This car was designed to work with cameras. The screen says “Camera is temporarily unavailable.”
NHTSA complaint #11679473 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
Camera unavailable when reversing and all camera types unavailable when clicking on camera tab all types of camera are also unavailable. When NHTSA mandate they replace the infotainment system with one that has a processor and RAM capable of powering this? Infosys and polestar are not forthcoming in patching this. Poor coding and underpowered hardware is a serious issue…
NHTSA complaint #11677679 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
Failure of the rearview camera system AFTER the recall software update to 3.7.
NHTSA complaint #11677525 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
Failure of the rearview camera system AFTER the recall software update to 3.7.
NHTSA complaint #11677526 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
NHTSA Recall No. 25V-280 concerning rear camera. I have been getting the "camera is temporarily unavailable" display occasionally since late last year (2024). I had no problem with the rear camera before that. I received the above recall notice and took the car into the shop on Jul 7, 2025 for the software upgrade from 3.3.16 to 3.6.4. Since then, I am still getting "camera is temporarily unavailable" displays occasionally. The problem was not solved with this software upgrade.
NHTSA complaint #11677568 — an unverified report by a vehicle owner.