55 of the
354 complaints about the 2007 Pontiac Torrent are about the
airbag system — 16% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
75,000 miles.
The passenger air bag indicator light indicates passenger air bag is OFF even when an adult is sitting in the seat. Therefore. I am afraid that if the vehicle were in an accident where airbags would deploy, the front right passenger airbag would not inflate. There is a recall on the sensors for the front right passenger airbag for my vehicle make model and year but according to my VIN my vehicle is not part of that recall. I suspect it should be.
NHTSA complaint #11626467 — an unverified report by a vehicle owner.
Greeneville, TN
AIR BAGS
Passenger air bag light on and seat belt light
NHTSA complaint #11514899 — an unverified report by a vehicle owner.
West Memphis, AR
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:STATUS INDICATOR LAMP/LIGHT
Passenger side air bag light is staying off even when an adult is seated there.
NHTSA complaint #11453984 — an unverified report by a vehicle owner.
at 75,997 milesGlenville, NY
AIR BAGS
PASSENGER AIR BAG STAYS OFF WHEN PERSON SITS IN FRONT PASSENGER SEAT.
NHTSA complaint #11406421 — an unverified report by a vehicle owner.
Auburndale, FL
AIR BAGS
WHEN I TURN MY CAR ON, IT SAYS, "STABILITRAK OFF" , "SERVICE TRACTION CONTROL" , "SERVICE AIR BAG" , "SERVICE STABILITRAK".
NHTSA complaint #11394967 — an unverified report by a vehicle owner.
at 106,476 milesLebanon, PA
AIR BAGS
DASH INDICATOR FOR PASSENGER SEAT AIRBAG, WHICH I BELIEVE AFFECTS ALL AIRBAGS IN THIS VEHICLE, 2007 PONTIAC TORRENT, TURNS ON WHEN VEHICLE IS STARTED. I CALLED LOCAL DEALER AND WAS TOLD THE REPAIR WAS DONE SHORTLY AFTER IT WAS ISSUED. REGARDLESS OF THAT FACT THE SENSOR HAS FAILED AGAIN AND IS A SERIOUS SAFETY ISSUE. THE MANUFACTURER OF THIS SENSOR ULTIMATELY SHOULD BE RESPONSIBLE FOR REPAIR OR REPLACEMENT, THE SELLING DEALER SHOULD ASSUME THAT RESPONSIBILITY.PLEASE ADVISE OF MY RIGHTS IN THIS MATTER.
NHTSA complaint #11385583 — an unverified report by a vehicle owner.
at 90,895 milesPort ST Lucie, FL
AIR BAGS
MY PASSENGER SEATBELT WARNING LIGHT STAYS ON WHEN I HAVE A PASSENGER IN THE FRONT. THE IGNITION SWITCH CLICKS CONSTANTLY. THE KEY KEEPS GETTING STUCK IN THE IGNITION SWITCH. THE CAR ENGINE SKIPS WHENEVER I SLOW DOWN OR ACCELERATE. ALL OF THIS HAPPENS WHENEVER I'M DRIVING HIGHWAY OR IN TOWN EXCEPT FOR WHEN I'M PARKED AND THE KEYS GETS STUCK IN THE IGNITION SWITCH. PLEASE HELP!!
NHTSA complaint #11350048 — an unverified report by a vehicle owner.
at 146,000 milesRichmond, VACrash1 injured
AIR BAGS
TL* THE CONTACT OWNS A 2007 PONTIAC TORRENT. THE CONTACT STATED THE VEHICLE WAS PREVIOUSLY REAR ENDED IN OCTOBER OF 2019, THE AIRBAGS DID NOT DEPLOY UPON IMPACT. THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE CONTACT ALSO STATED THAT THE WINDSHIELD GLAZES AS SHE WAS UNABLE TO SEE CLEARLY. THE CONTACT STATED THAT THE STABILITRAK WARNING LIGHT WAS ALSO ILLUMINATED. THE CONTACT SUSTAINED NECK AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO HALEY BUICK GMC MIDLOTHIAN (9831 MIDLOTHIAN TURNPIKE, RICHMOND, VA 23235) WHERE IT WAS CONFIRMED THAT THE SERVICE AIR BAG WARNING LIGHT WAS ILLUMINATED HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT REMAINS ILLUMINATED WHILE DRIVING. THE FAILURE MILEAGE WAS 146,000
NHTSA complaint #11319214 — an unverified report by a vehicle owner.
at 89,000 milesSioux City, IA
AIR BAGS
TOOK MY VEHICLE TO A DEALER TO DIAGNOSE WHY MY PASSENGER AIRBAG WOULD TURN OFF INTERMITTENTLY, I WAS TOLD THE PASSENGER PRESENCE MODULE IS FAILING. AFTER A SHORT SEARCH IT SEEMS THIS IS A COMMON PROBLEM FOR THIS MAKE/MODEL. ANYTHING THAT COULD CAUSE AIRBAGS TO NOT DEPLOY IN AN ACCIDENT IS A HUGE SAFETY CONCERN. SINCE PRESENCE MODULES ARE INTEGRAL TO OCCUPANT SAFETY THEY SHOULD BE GOOD FOR THE LIFETIME OF THE VEHICLE. THE LARGE AMOUNT OF OTHER OWNERS WHO HAVE ALSO HAD THIS SAME ISSUE LEADS ME TO BELIEVE THAT THE ORIGINAL PARTS WERE FAULTY.
NHTSA complaint #11277499 — an unverified report by a vehicle owner.
Yorba Linda, CA
AIR BAGS
SERVICE AIR BAG LIGHT HAS BEEN ON FOR ABOUT A YEAR NOW ! SITTING IN FRONT PASSENGER SEAT MAKES NO DIFFERENCE ; IT DOESNT SENSE ANYONE SITTING THERE AND ALWAYS SHOW AIRBAG OFF AND DASH SAYS SERVICE AIR BAG !!! I DONT WANT TO REPLACE THE WHOLE SEAT WHICH IS AROUND $1,000 ; WHAT'S THE DIY SOLUTON HERE I AM NOT SAFE IN THIS CAR WITH SERVICE AIRBAG LIGHT ON 100% OF TIME. I AM THE ORIGINAL OWNER AND IT HAS 160K NOW !
NHTSA complaint #11257856 — an unverified report by a vehicle owner.
at 162,000 milesAlton, IL
AIR BAGS
ABS, STABILITRACK SERVICE/OFF, SERVICE ENGIN LIGHTS, NO WAY TO FIX!
NHTSA complaint #11229965 — an unverified report by a vehicle owner.
Hesperus,, CO
AIR BAGS
"TAKATA RECALL" WE JUST GOT THIS CAR IT JUST STARTED LEAKING AROUND THE FUEL TANK. MY HUSBAND BELIEVES THE PROBLEM IS WITH THE FUEL PUMP. THE FUEL GAGE HAS NOT WORKED SINCE BEFORE WE GOT THE CAR. IT CAME FROM WINDOWROCK, ARIZONA, WAS SOLD TO A DEALERSHIP IN FARMINGTON, NM. THEN IT WAS SOLD TO ANOTHER DEALERSHIP IN KIRTLAND, NM. WE HAVE IT NOW AND HAVE HAD IT ALMOST A MONTH. THE AIRBAG WARNING LIGHTS AND THE CHECK ENGINE LIGHTS ARE ON. THE CHECK ENGINE LIGHT ERROR IS SOMETHING TO DO WITH THE CATALYTIC CONVERTER. I WAS LOOKING FOR INFORMATION ABOUT THE FUEL PUMP LOCATION AND HOW TO CHANGE IT OUT. I SAW SOMETHING ABOUT THE FUEL PUMP LEAKS AND AIRBAG PROBLEMS BEING A RECALL ISSUE WITH THIS YEAR, MAKE AND MODEL OUT OF ARIZONA. WE DON'T KNOW IF THERE HAVE BEEN PREVIOUS ISSUES WITH THIS PROBLEM ON THIS VEHICLE. WE WANT TO BE SURE THAT OUR CAR IS NOT GOING TO CATCH FIRE DUE TO THIS FUEL PUMP LEAK, ESPECIALLY IF IT IS A VEHICLE THAT SHOULD HAVE BEEN RECALLED AND NO ONE HEEDED THAT RECALL OR THEY WERE NOT AWARE OF THE RECALL. WE WANT TO BE AND STAY SAFE, AND TO HAVE A SAFE VEHICLE. THE LEAK WAS NOTICED WHEN THE 2007 PONTIAC TORRENT WAS PARKED. IT LEAKS MORE AND QUITE A LOT OF GAS WHILE IT IS PARKED OR NOT MOVING SUCH AS AT TRAFFIC LIGHTS, WHILE WAITING FOR THE LIGHT TO CHANGE. IT MAY BE LEAKING WHILE IT IS TRAVELING DOWN THE STREET, HIGHWAY ETC. WE DON'T KNOW FOR SURE. WHILE PARKED AT THE GROCERY STORE FOR ABOUT 15 TO 20 MINUTES IT LEAKED A PUDDLE OF GAS ABOUT THE SIZE OF A BASKETBALL AROUND ONTO THE PARKING LOT WHERE WE WERE JUST PARKED IN A SPACE. THIS SEEMS LIKE A DANGEROUS OR POTENTIALLY DANGEROUS SITUATION. SHOULD THIS HAVE BEEN ONE OF THE VEHICLES RECALLED? WE REALLY NEED THIS UNSAFE SITUATION CORRECTED SO THAT IT DOESN'T CATCH FIRE AND ONE OF US OR SOMEONE ELSE BE SERIOUSLY INJURED OR DIE IN A CAR FIRE FROM THIS PROBLEM.
NHTSA complaint #11218426 — an unverified report by a vehicle owner.
at 200,000 milesSlinger, WI
AIR BAGS
FOR ONE PASSENGER AIR BAG SENSOR HAS BEEN WORKING ON AND OFF FOR LAST COUPLE YEARS AND NOW HASN'T BEEN WORKING FOR LAST MONTH! THEY KEEP TELLING ME MY VIN IS NOT IN RECALL? NOW BOTH AIRBAGS ARE NOT WORKING? 2 THE THROTTLE POSITION SENSOR CAUSE MY WIFE TO ALMOST GET KILLED WHEN IT FAILED AND SAID ENGINE POWER REDUCED BEING DISPLAYED AND WOULD NOT ACCELERATE WHILE TRYING TO CROSS AN INTERSECTION! WE REPLACED THAT OURSELVES. BUT WE'VE BEEN VERY DISAPPOINTED IN THIS VEHICLE WITH ALL THE SAFETY ISSUES NOT BEING COVERED!
NHTSA complaint #11173737 — an unverified report by a vehicle owner.
at 36,000 milesLees Summit, MO
AIR BAGS
SHORTLY AFTER WARRANTY EXPIRED, A SERVICE AIR BAG WARNING STARTED TO APPEAR. WE WENT TO THE DEALER AND THEY TOLD US THAT THE FRONT PASSENGER SENSOR WAS BAD AND THAT THE ENTIRE SEAT WOULD NEED TO BE REPLACED TO FIX THE PROBLEM. WE WERE NOT GOING TO PAY TO REPLACE THE ENTIRE SEAT. RECENTLY WE DISCOVERED GM RECALL BULLETIN 07174 DATED AUGUST 2007 WHICH INCLUDES THIS VEHICLE'S VIN. HOWEVER, THE DEALERSHIP STATED THAT OUR VEHICLE IS NOT INCLUDED IN ANY RECALLS. THIS RECALL NOTICE SUGGEST THAT "DEALERS ARE TO REPROGRAM THE SEAT'S ELECTRIC CONTROL UNIT (ECU) TO CORRECT THE PROBLEM. NO REPLACEMENT PARTS ARE REQUIRED. OUR DEALER REFUSES TO REPROGRAM THE ECU UNLESS WE PAY FOR THE REPROGRAMMING AND THAT HE WAS NOT GOING TO GUARANTEE A PRICE FOR THE REPAIR.
NHTSA complaint #11143410 — an unverified report by a vehicle owner.
at 5 milesUpland, CA
AIR BAGS
THE LAST 2 MONTHS I HAVE NOTICED A DECREASE IN POWER WHEN I AM ON THE FREEWAY TRYING TO ACCELERATE AND THE CAR SHAKES DUE TO THE LOSS IN POWER. I NOTICED THERE WAS A PAST RECALL FOR FUEL PUMP ISSUES.
NHTSA complaint #11032585 — an unverified report by a vehicle owner.
at 100,400 milesTaneytown, MD
AIR BAGS
PASSENGER AIR BAG SENSOR IS FAULTY. IGNITION SWITCH IS LOSE. GAS GAUGE IS NOT WORKING TRACTION CONTROL STABILITY CONTROL LIGHT ARE ALL ON. LOSES POWER AND DOESN'T WANT TO MOVE SOMETIMES.
NHTSA complaint #10991995 — an unverified report by a vehicle owner.
at 137,000 milesRoseville, MN
AIR BAGS
THE PASSENGER AIR BAG SENSOR IS NOT WORKING PROPERLY. WHEN I START THE CAR, IT SAYS TO SERVICE MY AIRBAG. IF SOMEONE IS SITTING IN THE PASSENGER SEAT, THE SIGNAL THAT THE AIR BAG IS ACTIVE SOMETIMES TURNS ON, AND SOMETIMES DOESN'T.
NHTSA complaint #10980508 — an unverified report by a vehicle owner.
at 54,000 milesNorth Augusta, SC
AIR BAGS
I HAVE A SENSOR FAILURE WITH MY PASSENGER SEAT SRS SYSTEM AND DO NOT UNDERSTAND WHY A RECALL WAS ISSUED(NHTSA CAMPAIGN NUMBER: 07V344000) WHICH DID NOT INCLUDE MY VEHICLE. THE RECALL ISSUED ONLY AFFECTED 437 UNITS. THE SENSOR INDICATES THAT NO ONE IS SITTING IN THE PASSENGER SEAT WHENEVER THE PASSENGER MOVES AROUND. THE PASSENGER WEIGHS IN EXCESS OF 120 LBS AND NEVER LOSES CONTACT WITH THE SEAT. THIS CAR ONLY HAS 54000 MILES ON IT. THE SENSOR SHOULD NOT FAIL.
NHTSA complaint #10956720 — an unverified report by a vehicle owner.
at 100,000 milesDenver, CO
AIR BAGS
THERE IS AN AIR BAG WARNING LIGHT THAT COMES ON WHEN I TURN ON THE CAR. A GM DEALER LOOKED AT THE CODES AND IT HAPPENS TO CONCERN THE PASSENGER PRESENCE MODULE AS HAS BEEN RECALLED, JUST NOT FOR MY VEHICLE (RECALL #07V344000). WHEN A PASSENGER IS IN THE SEAT, THE PRESENCE MODULE DOES NOT WORK AND THE AIRBAG DOES NOT TURN TO ON.
NHTSA complaint #10954204 — an unverified report by a vehicle owner.
Slaton, TX
AIR BAGS
CHECK AIR BAG LIGHT ON DASH IS ON
NHTSA complaint #10883975 — an unverified report by a vehicle owner.
at 144,000 milesRolla, MO
AIR BAGS
AIRBAG SERVICE LIGHT HAS BEEN ON FOR MANY MONTHS. IT IS COST PROHIBITIVE TO HAVE SERVICED SINCE THE DEALERSHIP SAYS IT WILL COST ABOUT $1000 TO RUN IT DOWN BUT THAT IT IS PROBABLY A SENSOR IN THE PASSENGER SEAT. STABILITRAK SERVICE LIGHT COMES ON INTERMITTENTLY WHILE DRIVING BUT DOESN'T SEEM TO AFFECT THE DRIVING AND CHECK ENGINE LIGHT HAS APPEARED AT THE SAME TIME AS STABILITRAK LIGHT STARTED APPEARING. CHECK ENGINE CODE IS EGR VALUE NEEDS REPLACED. MY TORRENT HAS 144,000 MILES. FOR MANY MONTHS THE IGNITION WILL NOT TURN ALL THE WAY OFF MOST OF THE TIME. SOMETIMES IT TURNS OFF FINE AND OTHER TIMES I HAVE TO WAIT FOR A SERIES OF CLICKS BEFORE IT WILL TURN OFF ALL THE WAY. I DON'T KNOW IF IT IS A COMPUTER ISSUE OR AN IGNITION ISSUE.
NHTSA complaint #10865840 — an unverified report by a vehicle owner.
at 136,523 milesPekin, IL
AIR BAGS
THE PASSENGER SEAT MODULAR WAS REPLACED 7-20-2015. I KEPT OLD MODULAR. PASSENGER LITE WOULD COME ON RANDOMALY WHEN STOPPED WHEN MOVING WITH SOMEONE IN SEAT WHEN NO ONE IN SEAT.HAD SEAT REPROGRAMED MORE THAN ONCE. FINALLY HAD IT REPLACED AND IT HAS NEVER DONE IT AGAIN...THE PROBLEM STARTED IN EARLY 2015
NHTSA complaint #10863989 — an unverified report by a vehicle owner.
at 180,000 milesDES Moines, IA
AIR BAGS
I PURCHASED THIS VEHICLE A MONTH AGO AND IT WAS WORKING FINE. MULTIPLE TIMES SINCE THEN THE STABILITRAK LIGHT COMES ON AND OFF AT RANDOM AND MY AIRBAG DOESN'T WORK ON THE PASSENGER SIDE RANDOMLY. IT GOES ON AND OFF AND SAYS SERVICE AIRBAG, BUT OF COURSE WHEN I GET IT TO A MECHANIC, IT IS NOT HAPPENING AT THAT TIME SO THEY CAN'T DO ANYTHING ABOUT IT. I AM WORRIED ABOUT THE SAFETY IN MY CAR. I CHECKED FOR RECALLS AND THERE ARE RECALLS FOR THE EXACT SAME ISSUES I AM EXPERIENCING WITH THE AIRBAG, BUT IT DOES NOT COVER MY VIN, APPARENTLY. THERE IS NO RHYME OR REASON TO WHEN THESE LIGHTS COME ON AND WHEN THINGS WORK AND WHEN THEY DON'T, IT IS COMPLETELY AT RANDOM.
NHTSA complaint #10861670 — an unverified report by a vehicle owner.
at 137,523 milesScottsville, VA
AIR BAGS
THE AIR BAG FOR THE PASSENGER SET WILL TURN ON AND OFF AT VARIOUS TIMES. IT WILL BE OFF WHEN SOMEONE IS SITTING IN THE SEAT AND ON WHEN NOBODY IS IN THE SEAT. IT DOES IT SITTING STILL AS WELL AS MOVING. THE TRACTION STABILIZER WILL TURN OFF WHEN IT IS DRY OUTSIDE AND I AM DRIVING. MY KEY WILL GET STUCK IN THE IGNITION FOR ABOUT 30 TO 45 MINUTES BEFORE I CAN PULL IT OUT.. I HAVE TO EITHER SIT IN MY CAR FOR THAT LENGTH OF TIME OR I HAVE TO LEAVE THE KEY IN THE IGNITION FOR THAT LENGTH OF TIME AND RISK SOMEONE STEALING MY CAR.
NHTSA complaint #10820342 — an unverified report by a vehicle owner.
at 70,000 milesNulanics, CO
AIR BAGS
TL* THE CONTACT OWNS A 2007 PONTIAC TORRENT. WHILE DRIVING AT APPROXIMATELY 35 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SRS MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
NHTSA complaint #10806258 — an unverified report by a vehicle owner.
at 98,460 milesMansfield, TX
AIR BAGS
MY SON WAS DRIVING MY CAR IN NORMAL, DRY WEATHER CONDITIONS. HE WAS ON A ROAD WITH A SPEED LIMIT OF 40MPH. HE BUMPED A CURB WITH THE RIGHT FRONT TIRE, THEN ADJUSTED THE CAR AWAY FROM THE CURB AND PROCEEDED DOWN THE ROAD. ABOUT 30 FEET LATER, THE SIDE-CURTAIN AIRBAGS DEPLOYED. HE WAS OBVIOUSLY SHAKEN-UP BY THE EXPLOSION OF THE BAGS DEPLOYING WHICH HAS CAUSED RINING IN HIS EARS, BUT LUCKILY, HE WAS CHECKED OUT BY EMT'S WHO RESPONDED TO THE SCENE. I HAVE NO DAMAGE ON MY VEHICLE, NO FLAT TIRE, BENT RIMS, NOTHING. JUST DEPLOYED SIDE-CURTAIN AIRBAGS IN A NOW UNDRIVEABLE VEHICLE.
NHTSA complaint #10787680 — an unverified report by a vehicle owner.
at 90,000 milesCoolidge, AZ
AIR BAGS
TL* THE CONTACT OWNS A 2007 PONTIAC TORRENT. THE CONTACT STATED THAT THE AIR BAG WARNING LAMP AND SERVICE STABILITY TRACTION CONTROL WARNING LAMP FLASHED AND REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO A REPAIR SHOP AND THE TECHNICIAN RESET THE CODES, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO TEST DROVE THE VEHICLE, BUT THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 07V344000 (AIR BAGS), BUT WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V459000 (FUEL SYSTEM, GASOLINE). THE CONTACT WAS UNABLE TO DETERMINE IF THE DEALER COMPLETED THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
NHTSA complaint #10734644 — an unverified report by a vehicle owner.
Mountainair, NM
AIR BAGS
I RECENTLY READ AN ARTICLE IN THE MARCH 2015 ISSUE OF MOTOR TREND MAGAZINE REGARDING THE TAKATA AIRBAG RECALL (PAGE 20). CAN YOU TELL ME IF MY PONTIAC TORRENT IS AFFECTED BY THIS PROBLEM?
NHTSA complaint #10679420 — an unverified report by a vehicle owner.
at 99,000 milesEdmond, OK
AIR BAGS
MY WIFE AND I WERE DRIVING TO TINKER AIR FORCE BASE WHEN THE SERVICE AIR BAG LIGHT CAME ON. WE COMPLETED OUR GROCERY SHOPPING AND LEFT TO MAKE THE 30 PLUS MILE TRIP HOME. THE LIGHT CONTINUED TO BE ON AND I WENT TO THE DEALER SHIP AND THEY TOLD ME THAT THERE WERE NO RECALLS FOR MY VIN NUMBER. I EVEN CONTACTED PONTIAC AND THEY TOO SAID MY VEHICLE WAS NOT ON THE RECALL LIST AND THAT THEY COULD NOT HELP ME. SO I STILL DO NOT HAVE A SOLUTION TO THIS KNOWN PROBLEM THAT PONTIAC REFUSES TO SERVICE.
NHTSA complaint #10676443 — an unverified report by a vehicle owner.
at 35,000 milesMineral Point, WI
AIR BAGS
I HAVE A 2007 PONTIAC TORRENT, VIN [XXX], THAT APPEARS TO HAVE AN ISSUE WITH THE PASSENGER AIRBAG SENSOR, SYMPTOMS VERY SIMILAR TO GM RECALL # 07174. HOWEVER, MY VIN IS NOT INCLUDED IN THE RECALL. ABOVE DATE AND MILEAGE ARE APPROXIMATE, AS I DON'T REMEMBER EXACTLY WHEN THIS ISSUE STARTED TO OCCUR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10663772 — an unverified report by a vehicle owner.