2017 Porsche Macan problems

ENGINE

My 2017 Porsche Macan has a Timing Chain Cover Bolt Failure which has caused leaking oil and may lead to total loss of oil and engine failure. This is a known documented design and manufacturing defect affecting the 3.0L and 3.6L engines. The manufacturers original aluminum bolts for the cover suffer from premature failure leading them to break. Porsche has recognized this widespread defect and problem by issuing a technical service bulletin for this issue. Porsche has not issued a recall to fix this problem. I have contacted a Porsche dealer to address this problem but they refused to make the repair without my paying the cost to repair their defect.

NHTSA complaint #11752140 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

this is in regards to NHTSA TSB #ATI-1907. i had this issue repaired by porsche san antonio for over 1k. the problem came back and porsche is trying to charge me again saying there is a design flaw they are aware of but cannot perform work under warranty. This is very unfair and makes me think that everytime it rains i cant drive my car because ill have to spend another 1k for a rear camera and parking sensor fail. I hope i can get any kind of help or visibility on this problem. It is not only unsafe, but porsche as a brand has such bad customer service and no one wants to help

NHTSA complaint #11745742 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: WARNINGS

this is in regards to NHTSA TSB #ATI-1907. i had this issue repaired by porsche san antonio for over 1k. the problem came back and porsche is trying to charge me again saying there is a design flaw they are aware of but cannot perform work under warranty. This is very unfair and makes me think that everytime it rains i cant drive my car because ill have to spend another 1k for a rear camera and parking sensor fail. I hope i can get any kind of help or visibility on this problem. It is not only unsafe, but porsche as a brand has such bad customer service and no one wants to help

NHTSA complaint #11745742 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

I am submitting this complaint regarding a known safety issue affecting my vehicle. I own a 2017 Porsche [2017 Macan GTS ], and I recently discovered that the fuel pump flange on my car has developed cracks, causing a noticeable fuel odor and potential fuel leakage. This component matches the description of the part listed under NHTSA Recall No. 17V-289 (Porsche Campaign AH06), which addresses the same defect. However, when I contacted Porsche and checked my VIN, I was informed that my vehicle is not included in the recall, despite exhibiting the exact failure described in the recall documentation. This situation raises serious safety concerns, as fuel leaks pose a significant fire hazard. I respectfully request that NHTSA investigate why vehicles experiencing the same defect are being excluded from the recall and ensure Porsche extends coverage to all affected vehicles. I am happy to provide photos, repair invoices, and inspection reports upon request. Thank you for your attention to this important safety matter. Recall Overview The recall campaign is identified as NHTSA Campaign No. 17V-289 (also known internally by Porsche as AH06). NHTSA +2 RepairPal.com +2 Affected vehicles: 2015-2017 Macan S and Macan Turbo, and 2017 Macan, Macan Turbo (with Performance Package), and Macan GTS. Asbury Auto +2 NHTSA +2 Issue: The fuel-pump filter-flange may develop fine hairline cracks due to aging/oxidation and internal pressure, which can allow fuel seepage. Fuel leakage in presence of an ignition source increases fire risk. NHTSA +1 Remedy: Dealers will inspect the flange. If cracked, it will be replaced. If not cracked, a protective film will be applied to the flange to prevent external damage. This work is free of charge. RepairPal.com +1 Date of notice: June 13, 2017 for this recall

NHTSA complaint #11698028 — an unverified report by a vehicle owner.

EXTERIOR LIGHTING

Headlight severe crazing/crackle and DLR module failure. Both Porsche NA and extended warranty fail to cover or take responsibility for this poorly mfr’d part that is dangerous as it limits visibility as well as others seeing you. I want Porsche NA to own up to this hazardous parts failure.

NHTSA complaint #11695816 — an unverified report by a vehicle owner.

POWER TRAIN

I was sold a vehicle with the incorrect front brakes, an open recall on airbag and bad transfer case all looked at and confirmed by a dealer .

NHTSA complaint #11673593 — an unverified report by a vehicle owner.

AIR BAGS

I was sold a vehicle with the incorrect front brakes, an open recall on airbag and bad transfer case all looked at and confirmed by a dealer .

NHTSA complaint #11673593 — an unverified report by a vehicle owner.

SERVICE BRAKES

I was sold a vehicle with the incorrect front brakes, an open recall on airbag and bad transfer case all looked at and confirmed by a dealer .

NHTSA complaint #11673593 — an unverified report by a vehicle owner.

ENGINE

Porsche is making use of aluminum fasteners for important engine components. These fasteners are substandard for the service. At 100,000 miles, two of the bolts for the timing chain cover simply broke in half during normal service, resulting in a substantial oil leak and an expensive repair (about $3000). At 120,000 miles, one of the bolts for the valve cover also simply broke in half, resulting in another oil leak and a repair bill of about $1000.

NHTSA complaint #11654627 — an unverified report by a vehicle owner.

AIR BAGS

On [XXX] at around 6pm the AIRBAG light displayed in instrument cluster and remained steady after vehicle was placed in motion. I called my nearest service dealer at Porsche Carlsbad and they ran a vehicle diagnosis using their scanning tool. The finding was that the Front Passenger Seat Occupancy Sensor / Module was defective and needs replacement. The dealer also said that a recall had been issued (for which my vehicle's VIN was not listed). I called Porsche Company North America and they said my VIN was not part of that campaign to fix this issue, but I feel that this recall related to vehicle safety should have included my vehicle since it was within the make/model/year and trim of those included in the recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11628935 — an unverified report by a vehicle owner.

POWER TRAIN

Porsche Macan has known transfer case problem. Should be recalled. I have a 2017 Macan with 15,000 miles and transfer case bad.

NHTSA complaint #11622379 — an unverified report by a vehicle owner.

AIR BAGS

Not in a crash, but the leather on the dashboard is peeling off and airbags may not deploy properly because of it. I think this is a safety concern if not addressed early. Leather on dashboard is peeling off due to poor manufacturing.

NHTSA complaint #11612699 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Not in a crash, but the leather on the dashboard is peeling off and airbags may not deploy properly because of it. I think this is a safety concern if not addressed early. Leather on dashboard is peeling off due to poor manufacturing.

NHTSA complaint #11612699 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

The fuel flange failed causing gas to leak from the vehicle and subsequent fumes from the gasoline leaking. The part was recalled by Porsche and repaired, however Porsche was not able to tell me when the repair was done, what was done nor where it was done. I paid out of pocket for the same failure to be fixed, meaning their previous covered repair either was never completed, or Porsche's solution was put a band-aid on the problem instead of a complete fix. Keep in mind, the car was parked in my garage that filled with the stench of gas (which explodes in high pressure or a spark). I have paid for the repair and it still smells of gas. This is a safety issue of possible fire/explosion due to fumes/gas that leaks due to a failure of the flange.

NHTSA complaint #11604247 — an unverified report by a vehicle owner.

POWER TRAIN

When reversing the transfer case has failed causing it to lurch uncontrollably. also when driving at slow speeds in first gear it stumbles causing erratic driving. This has failed on a number of cars and the extended warranty is not long enough to cover cars that are always failing

NHTSA complaint #11593388 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

Fuel pump flange crack. It was a recall for 2015-2018 base model. My car is currently leaking fuel from that area

NHTSA complaint #11589831 — an unverified report by a vehicle owner.

AIR BAGS

The front passenger seat occupancy sensor mat degraded and fails to detect a passenger in the front seat.

NHTSA complaint #11587920 — an unverified report by a vehicle owner.

AIR BAGS

airbag light comes on and off intermittently I am aware there were some problems with the airbag sensor that year and recalls for other models, not my vin, I have called and confirmed there are none for mine. seems to act up more after or while I have a passenger so I suspect (almost positive) this is for the passenger airbag. also when I have a passenger the amber indicator that says airbag on off will randomly switch to off and I'll get the dash light. this makes me think its the airbag weight sensor pad that deteriorates easily that other cars had a recall for but not mine. no water was spilled on the seat before it started acting up the way it has been. as well, the engine motor mounts have a tendency to break fairly easily and fast causing vibrations and possible safety issues.

NHTSA complaint #11577431 — an unverified report by a vehicle owner.

ENGINE

airbag light comes on and off intermittently I am aware there were some problems with the airbag sensor that year and recalls for other models, not my vin, I have called and confirmed there are none for mine. seems to act up more after or while I have a passenger so I suspect (almost positive) this is for the passenger airbag. also when I have a passenger the amber indicator that says airbag on off will randomly switch to off and I'll get the dash light. this makes me think its the airbag weight sensor pad that deteriorates easily that other cars had a recall for but not mine. no water was spilled on the seat before it started acting up the way it has been. as well, the engine motor mounts have a tendency to break fairly easily and fast causing vibrations and possible safety issues.

NHTSA complaint #11577431 — an unverified report by a vehicle owner.

STEERING

While driving east on I-40 in North Carolina, my power steering catastrophically failed and I had to use all of my arm strength to steer the vehicle. The section of I-40 where this event occurred is extremely curvy (near the Haywood Rest Area) and there is no margin for error. If I had not been alone and totally concentrating on my driving, I could envision a severe accident as there were cars all around me. I managed to drive the vehicle to my Porsche dealer in Columbia, SC for repairs. They found multiple faults for the steering torque sensors and determined that the electric steering rack was faulty. They replaced the steering rack. Prior to this event, I had complained to the Porsche dealer about rubbing noises in the steering. The dealer replaced the steering shaft but the noise came back.

NHTSA complaint #11556849 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

The specific concern pertains to the routing of sunroof water drains from the roof to the wheel well of several Porsche vehicles. In this case, the rear water drains are routed directly over fuses and other electronic components within the vehicle. One of the electronic components affected, a Park Assist Control Unit (part 95B 919 475 L), controls multiple vehicle safety functions including perimeter sensors and the backup camera. When this unit fails, the backup camera is blank and perimeter sensors that beep to notify the driver of potentially hidden objects (or people) close to the vehicle do not function. Such failure may jeopardize the overall safety of vehicle occupants and other road users and may affect safe operation of the vehicle. This Park Assist Control Unit has failed in my Porsche Macan on three separate occasions due to corrosion of the terminals. The Porsche Orland Park (Illinois) dealership where I took my vehicle for repair stated that the corrosion was due to leakage from the sunroof drain onto the unit. After the third failure of this unit due to corrosion, I contacted Porsche North America customer support. I was told that the corrosion of the terminals and subsequent failure of the Park Assist Control Unit was due to clogging of the sunroof water drain, causing “pooling and draining to places where it can cause damage.” Although other electronic components directly adjacent to this Unit have never had similar corrosion, there has never been evidence of water leakage inside the vehicle, and I regularly test the drains and have found no sign of blockages, I accepted Porsche North America’s explanation. They stated that “park[ing] a vehicle outside” or “driv[ing] where there are many trees” may exacerbate the issue. Unfortunately, subsequent concerns I raised regarding the tendency for these drains to clog at any time and Porsche’s decision to route a water drain in such close proximity to electronic vehicle safety systems were ignored.

NHTSA complaint #11551390 — an unverified report by a vehicle owner.

LANE DEPARTURE: BLIND SPOT DETECTION

The specific concern pertains to the routing of sunroof water drains from the roof to the wheel well of several Porsche vehicles. In this case, the rear water drains are routed directly over fuses and other electronic components within the vehicle. One of the electronic components affected, a Park Assist Control Unit (part 95B 919 475 L), controls multiple vehicle safety functions including perimeter sensors and the backup camera. When this unit fails, the backup camera is blank and perimeter sensors that beep to notify the driver of potentially hidden objects (or people) close to the vehicle do not function. Such failure may jeopardize the overall safety of vehicle occupants and other road users and may affect safe operation of the vehicle. This Park Assist Control Unit has failed in my Porsche Macan on three separate occasions due to corrosion of the terminals. The Porsche Orland Park (Illinois) dealership where I took my vehicle for repair stated that the corrosion was due to leakage from the sunroof drain onto the unit. After the third failure of this unit due to corrosion, I contacted Porsche North America customer support. I was told that the corrosion of the terminals and subsequent failure of the Park Assist Control Unit was due to clogging of the sunroof water drain, causing “pooling and draining to places where it can cause damage.” Although other electronic components directly adjacent to this Unit have never had similar corrosion, there has never been evidence of water leakage inside the vehicle, and I regularly test the drains and have found no sign of blockages, I accepted Porsche North America’s explanation. They stated that “park[ing] a vehicle outside” or “driv[ing] where there are many trees” may exacerbate the issue. Unfortunately, subsequent concerns I raised regarding the tendency for these drains to clog at any time and Porsche’s decision to route a water drain in such close proximity to electronic vehicle safety systems were ignored.

NHTSA complaint #11551390 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: WARNINGS

The specific concern pertains to the routing of sunroof water drains from the roof to the wheel well of several Porsche vehicles. In this case, the rear water drains are routed directly over fuses and other electronic components within the vehicle. One of the electronic components affected, a Park Assist Control Unit (part 95B 919 475 L), controls multiple vehicle safety functions including perimeter sensors and the backup camera. When this unit fails, the backup camera is blank and perimeter sensors that beep to notify the driver of potentially hidden objects (or people) close to the vehicle do not function. Such failure may jeopardize the overall safety of vehicle occupants and other road users and may affect safe operation of the vehicle. This Park Assist Control Unit has failed in my Porsche Macan on three separate occasions due to corrosion of the terminals. The Porsche Orland Park (Illinois) dealership where I took my vehicle for repair stated that the corrosion was due to leakage from the sunroof drain onto the unit. After the third failure of this unit due to corrosion, I contacted Porsche North America customer support. I was told that the corrosion of the terminals and subsequent failure of the Park Assist Control Unit was due to clogging of the sunroof water drain, causing “pooling and draining to places where it can cause damage.” Although other electronic components directly adjacent to this Unit have never had similar corrosion, there has never been evidence of water leakage inside the vehicle, and I regularly test the drains and have found no sign of blockages, I accepted Porsche North America’s explanation. They stated that “park[ing] a vehicle outside” or “driv[ing] where there are many trees” may exacerbate the issue. Unfortunately, subsequent concerns I raised regarding the tendency for these drains to clog at any time and Porsche’s decision to route a water drain in such close proximity to electronic vehicle safety systems were ignored.

NHTSA complaint #11551390 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

It was noted there is fogging, spiderweb type cracks, and discoloration on the inside of each headlight lens. It was discovered through conversations at the dealership and online research that a chemical reaction between the factory lens coating and the gas emitted by the headlight bulbs was the likely cause. Lumen output has gradually decreased as the issue grows worse and both lenses become more opaque in appearance. The car is available for inspection. We are asking NHTSA to investigate this issue for the following reasons: 1) This is a growing safety issue as lumen output is steadily decreasing 2) This is unrelated to regular service/maintenance or any culpability on behalf of the owners 3) Absent replacement, this issue cannot be corrected by the owners 4) It has been reported to be a growing issue among numerous Porsche Macan owners. I asked Porsche if it was covered under the warranty, they stated it was not. They did examine the car. No warning messages.

NHTSA complaint #11544727 — an unverified report by a vehicle owner.