15 of the
369 complaints about the 1996 Saturn SL are about the
seats — 4% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
46,500 miles.
UNSATISFACTORY RESPONSES FROM SATURN CUSTOMER SERVICE; REPAIRS THAT SHOULD BE COVERED PER CALIFORNIAS LEMON LAW FOR OUR 1996 SATURN SL1 WITH ONLY 46K MILES. ROTE TO GM & SATURN CEO'S. THEY LIE AND DO NOT STAND BEHIND THEIR CRAPPY PRODUCT. WE WILL NEVER BUY AMERICAN AGAIN!PER MY RECENT CONVERSATIONS WITH SATURN CUSTOMER SERVICE, THERE HAS BEEN ABSOLUTELY NO EFFORT OF GOODWILL TO REIMBURSE AND FIX THE BELOW AFOREMENTIONED MECHANICAL PROBLEMS FROM THE INFERIOR MATERIALS USED IN BUILDING OUR SATURN VEHICLE. THE FAILURES WE NEED REIMBURSEMENT FOR ARE: 1.STARTER REPLACEMENT: $211.08 + 45.17 = $256.25; WE WERE BROKEN DOWN AND HAD TO GET FIXED IMMEDIATELY AT A PEP BOYS SHOP, 2.NEW INTERSTATE BATTERY: $108.15; WE WERE BROKEN DOWN AND HAD TO GET FIXED IMMEDIATELY AT A CHEVRON SHOP, 3.TRANSMISSION GASKET PARTS AND LABOR: $ ~150. (TBD); ALREADY PAID AND IN SATURN DATABASE; TRANS. SEIZED UP NOW AND NEEDS $3000 WORK; SATURN WON'T PAY FOR REPAIRS, 4.ALTERNATOR PARTS AND LABOR: $176.61; WE WERE BROKEN DOWN AND HAD TO GET FIXED IMMEDIATELY AT A PEP BOYS SHOP, THE WORK THAT NEEDS TO BE DONE AT SATURN NOW IS: 5.RADIATOR PARTS AND LABOR (SATURN WORK ORDER ESTIMATE SO# 123412): $417.16 6.OIL GASKET PARTS AND LABOR (SATURN WORK ORDER ESTIMATE SO# 126859): $ TBD 7.REPEAT TRANSMISSION SERVICE AND GASKET PARTS AND LABOR (SATURN WORK ORDER ESTIMATE SO# 126859): $ TBD, THIS HAS ALREADY BEEN DONE 18 MONTHS AGO AND IS LEAKING AGAIN! ALSO COMPLETE REBUILD/ $3000.8.FRONT PASSENGER SEAT RECLINING MECHANISM NEEDS REPAIR.
NHTSA complaint #10025482 — an unverified report by a vehicle owner.
Severna Park, MDCrash1 injured
SEATS:FRONT ASSEMBLY:RECLINER
CONSUMER STATED THE BENCH SEATS COLLAPSED DURING A FRONT END COLLISION, THE COLLAPSED SEAT PUSHED CONSUMERS CHILD INTO BACK OF THE FRONT SEAT, DEALER HAS BEEN CONTACTED. NLM
NHTSA complaint #8004007 — an unverified report by a vehicle owner.
Vienna, VACrash1 injured
SEATS:FRONT ASSEMBLY:RECLINER
WE WERE STOPPED AT A RED LIGHT, WHEN ANOTHER VEHICLE REAR ENDED US. OUR 22-MONTH OLD SON WAS IN HIS CAR SEAT IN THE REAR, BEHIND THE PASSENGER SEAT. AFTER OUR VEHICLE WAS HIT, THE SEAT LATCH ON THE FRONT PASSENGER SEAT RELEASED. THE SEAT FULLY RECLINED, STRIKING OUR SON IN THE FACE. HE SUFFERED BROKEN BONES IN HIS FACE AS A RESULT. IF THE SEAT LATCH HAD NOT RELEASED, HE WOULD NOT HAVE BEEN INJURED DURING THE CRASH.
NHTSA complaint #755113 — an unverified report by a vehicle owner.
Port Saint, FL
SEATS:FRONT ASSEMBLY:RECLINER
VEHICLE WAS REAR ENDED AT 15 MPH, THE DRIVER'S SEAT BACK COLLAPSED, CONSUMER REALIZED IT WAS BROKEN WHEN IT WOULD NOT ADJUST PROPERLY, SATURN SAID THE SEAT WAS UP TO STANDARD. *MJS
NHTSA complaint #785396 — an unverified report by a vehicle owner.
Manchester, PACrash1 injured
SEATS
VEHICLE WAS AT STOP WHEN IT WAS REARENDED BY VEHICLE WITH 35 MPH IMPACT. AT POINT OF IMPACT DRIVER'S SEAT CLAMP BROKE, CAUSING DRIVER TO FALL INTO A RECLINING POSITION WHICH COULD HAVE CAUSED INJURIES.
NHTSA complaint #881240 — an unverified report by a vehicle owner.
Jackson, NJCrash
SEATS:FRONT ASSEMBLY:RECLINER
VEHICLE WAS REAR ENDED, AND UPON IMPACT DRIVER'S SEATBACK COLLAPSED. MANUFACTURER HAS BEEN NOTIFIED.
NHTSA complaint #874322 — an unverified report by a vehicle owner.
East Providence, RICrash2 injured
SEATS:FRONT ASSEMBLY:RECLINER
THE VEHICLE WAS REAR ENDED AND BOTH FRONT SEATS COLLAPSED BACKWARD COMPLETLY, ANYONE SITTING IN THE BACK SEATS WOULD HAVE SUSTAINED SEVERE INJURIES. IF A CHILD WAS IN THE BACK SEAT CHANCES ARE HE WOULD NOT SURVIVE. THEIR HAVE BEEN OTHER INCIDENTS OF THE BACKSEATS COLLAPSING UPON REAR IMPACT AND SATURN IS AWARE OF THIS PROBLEM. THEY HAVE DONE NOTHING ABOUT IT. VERY DANGEROUS FOR ANY REAR SEAT PASSANGERS, ESPICIALLY CHILDREN, WHICH THE LAW STATES THAT A CHILD UNDER 100 LB. MUST BE IN A CHILD RESTRAINED SEAT BEHIND THE DRIVER OR PASSANGER SIDE.THIS CAN PROVE FATAL UPON REAR COLLISION.
NHTSA complaint #725373 — an unverified report by a vehicle owner.
Green BAY, WI
SEATS:FRONT ASSEMBLY:RECLINER
PLASTIC FRAME ON SEATBACK STICKS THROUGH THE PADDING, AND IRRITATES THE CHILD'S BACK. MAY CAUSE INJURY TO CHILD'S BACK. COSCO CARSEAT, NOT ATTACHED TO CAR, BOUGHT SEPARATELY. *AK
NHTSA complaint #863516 — an unverified report by a vehicle owner.
ST Augustine, FLCrash1 injured
SEATS:FRONT ASSEMBLY:RECLINER
VEHICLE WAS AT A STANDSTILL AND WAS REAR ENDED BY ANOTHER VEHICLE TRAVELING ABOUT 45 MPH WHICH PUSHED CONSUMER'S VEHICLE INTO THE VEHICLE IN FRONT, CAUSING DRIVER'S SEATBACK TO BREAK, RESULTING IN SERIOUS INJURIES. PLEASE PROVIDE FURTHER INFORMATION.
NHTSA complaint #861154 — an unverified report by a vehicle owner.
Kansas City, KSCrash
SEATS:FRONT ASSEMBLY:RECLINER
VEHICLE WAS INVOLVED IN AN ACCIDENT ON 27-JUL-97. WAS HIT FROM BEHIND. AS A RESULT, AIR BAGS DIDN'T DEPLOY, AND DRIVER'S AND PASSENGER'S SEATBACK COLLAPSED, CAUSING THE SEATS TO FULLY RECLINE.
NHTSA complaint #844043 — an unverified report by a vehicle owner.
Huntington, WVCrash
SEATS:FRONT ASSEMBLY:RECLINER
DRIVER'S AND PASSENGER SEAT BACK FELL BACK WHEN REAR ENDED BY ANOTHER VEHICLE WHICH WAS GOING ABOUT 35 MPH, WHICH MAY HAVE CAUSED INJURIES. PLEASE PROVIDE FURTHER INFORMATION.
NHTSA complaint #836818 — an unverified report by a vehicle owner.
Escondido, CA
SEATS
DRIVERS SEAT MOVES AROUND.
NHTSA complaint #534035 — an unverified report by a vehicle owner.
Bellevue, NE1 injured
SEATS:FRONT ASSEMBLY:RECLINER
DURING VEHICLE COLLISION SEAT LATCH FAILED CAUSING SEAT BACK TO COLLAPSE RESULTING IN INJURY TO THE DRIVER LOOSING SIGHT OF THE ROAD THEREFOR LOOSING CONTROL OF THE VEHICLE.
NHTSA complaint #541990 — an unverified report by a vehicle owner.
Lonsvale, MNCrash
SEATS
CONSUMER WAS INVOLVED IN A COLLISION IN WHICH THE VEHICLE WAS HIT FROM THE REAR AT A 35 MPH IMPACT, CAUSING THE DRIVER'S SEAT TO COLLAPSE FROM THE UPRIGHT POSITION.
NHTSA complaint #809768 — an unverified report by a vehicle owner.
Horn Lake, MSCrash1 injured
SEATS:FRONT ASSEMBLY:RECLINER
DRIVERS SEATBACK COLLAPSED DURING REAR END COLLISION.
NHTSA complaint #984732 — an unverified report by a vehicle owner.