248 of the
8,703 complaints filed about the Subaru Forester
are about the seats —
3% of everything owners reported.
The worst model year for it is 2010.
The airbag warning light for the front passenger seat has been intermittently lighting. Both when the passenger seat is occupied and vacant. The light sometimes indicates the passenger airbag is off when there is a passenger in the seat. I took the car to the Subaru dealer where I purchased the vehicle.. Per the dealership service report: “SCANNED CODES AND FOUND CODE B1760 STORED IN BODY CONTROL MODULE REGARDING THE PASSENGER FRONT SEAT BOTTOM. RECOMMEND REPLACEMENT DUE TO A FAULTY OCCUPANT DETECTION SENSOR.” This car was recalled several years ago regarding the passenger seat airbag sensor issue. The car was serviced per the recall. This car has not been in an accident. The car has approximately 70,000 miles which were driven primarily by me. The front passenger seat was occupied less than 25 percent of the time. There was never anything spilled on the seat. The seat was not used to transport anything other than a passenger. The dealer service department now wants $1566.79 to fix this issue. I contend that recall did not fix the issue correctly and I should not be charged for a faulty part or design that was not properly remedied the first time. The dealer will not resolve the issue and has referred me to corporate Subaru. I have contacted Subaru and am awaiting a response. Case # 260818-1700931. This is a safety issue that Subaru needs to address immediately.
NHTSA complaint #11758062 — an unverified report by a vehicle owner.
Airbag light came on - dealership confirmed it is an occupant detection system failure - wiring harness has gone bad. No history of moisture exposure, which would leave faulty part as the problem. Similar to Subaru recall from 2020 on heated passenger seats - this vehicle was not included in that recall, but is in the same year range and has heated seats. Entire bottom piece of front seat must be replaced, including wiring harness and seat mounting bracket; otherwise air bags may not deploy in case of accident. Quick online search reveals this problem has been prevalent in other 2018 Foresters not included in the original recall.
NHTSA complaint #11757637 — an unverified report by a vehicle owner.
SRS airbag error warning appears randomly when driving. It turns off passenger side airbags with a passenger in the seat and makes it unsafe to drive. Narrowing it down to the wiring harness seems to be an issue with a loose connection in the airbag seat sensor. Unplugging and re-plugging plus restarting the car seems to fix it at least temporarily. Others have posted about this issue online as well. No liquid has been spilled on the seat (some dealerships have accused others of this and causing the issue themselves).
NHTSA complaint #11752880 — an unverified report by a vehicle owner.
I brought my vehicle to an authorized Subaru dealership (Byers Imports, LLC in Columbus, Ohio) to diagnose the reason for the airbag warning lamp illuminating. The dealer had the manufacturer's WUM-98 Safety Recall (NHTSA Campaign Number 19V701000) performed to remedy a defective Occupant Detection System (ODS) sensor harness.Despite the recall remedy being completed, the Supplemental Restraint System (SRS) airbag warning light re-illuminated on the dashboard, completely disabling the front passenger-side airbag.The dealership confirmed that the passenger-side airbag remains completely disabled and inoperable due to a hardware failure of the internal occupant detection sensor mat. Because the initial WUM-98 recall was previously marked as "closed" in Subaru's automated system, the manufacturer refused to cover the repair under the recall. I was forced to pay $1,258.34 out of pocket up front to order a replacement front passenger seat cushion assembly (Part #64139SG061LL) to restore basic airbag safety to the vehicle.The initial federal safety recall remedy failed to permanently correct the underlying safety hazard. The vehicle continues to exhibit the exact same life-threatening defect (disabled passenger airbag) targeted by the original recall, and the manufacturer is shifting the financial burden of this failed remedy onto the consumer.
NHTSA complaint #11751355 — an unverified report by a vehicle owner.
My 2017 Subaru Forester is experiencing the exact component failure and severe safety hazard outlined in NHTSA Recall 19V-701 (Subaru Campaign WUM-98R). The front passenger seat Occupant Detection System (ODS) is failing continuously, which illuminates the "Passenger Airbag Off" indicator and completely deactivates the front passenger airbag safety restraint system even when an adult is securely seated. Because my specific VIN was omitted from the recall population list, my local Subaru dealership refused to perform the recall repair, stating no active campaign exists for my vehicle. As a result, I have driven this vehicle for over a year with a completely disabled, non-functioning passenger airbag system. Upon researching the technical service bulletins for WUM-98R, my vehicle perfectly matches all manufacturing, model year, and component criteria for the defective occupant detection wiring harness. The omission of my VIN from this safety campaign is an error that has left a severe, life-threatening manufacturing defect unaddressed. I am filing this complaint to urge the NHTSA to investigate VIN exclusions for this campaign and force an expansion of Recall 19V-701 to protect impacted consumers.
NHTSA complaint #11751306 — an unverified report by a vehicle owner.
Had recall completed for passenger airbag prior now SRS airbag on since 6/7/2026 per dealer code B1650 & B1760 as history codes. States found passenger side airbag sensor has erratic operation, recommended replacing seat bottom with integrated sensor for $2015 at Spreen Subaru of San Bernardino. Why is the sensor failing again? Unable to drive vehicle due to potential of airbags not deploying, making the vehicle unsafe to drive. No other issues with vehicle no one in front passenger seat when SRS airbag illuminated on dashboard, no spills, have seat covers to protect from ant fluids. No accidents that would cause this issue.
NHTSA complaint #11742971 — an unverified report by a vehicle owner.
Passenger Occupant Detection System is malfunctioning. It is not registering a passenger in the seat, and in turn not turning the passenger airbag on when the seat is occupied. This puts any passnger who sit in this seat at risk of the airbag not deploying. This issue has been confirmed by the dealer. There was a recall for the Passenger ODS harness (WUM-98R) that the harness was replaced. Since this has been completed they state the Occupant Detection System is a seperate issue that requires seat base to be replaced in order for the system to register an occupant and have the air bags turn on when occupied.
NHTSA complaint #11734206 — an unverified report by a vehicle owner.
The airbag SRS sensor on the passenger side cuts on even if someone is sitting in the passenger seat. Then it will randomly cut off when no one is in the passenger seat. I’m concerned that if I was to have a wreck then someone could die. I called the Subaru dealership when I first noticed it 2 years ago. They told me to bring it up there. They checked it out and said that no codes were showing. However, that sensor wasn’t showing at the time. They also told me that if it did come back on to bring it back up there and then proceeded to quote me a price of $1500.
NHTSA complaint #11727128 — an unverified report by a vehicle owner.
I am reporting a safety-critical failure of the passenger-side Occupant Detection System (ODS) in my 2016 Subaru Forester, which deactivates the airbag while the seat is occupied. This issue was first documented at an authorized Subaru dealer on 11/15/2023, where the technician identified 'poor contact of connectors' (a known condition in Recall 19V-701). The initial remedy performed was to reconnect the connector to restore the unstable electrical connection. However, that remedy has since failed, and the failure is now permanent. I have physically verified that my ODS harness carries the defective Supplier Code 6578 and Date Code 15280—the exact 'NG' (No Good) hardware identified in the recall. The dealer has quoted me $1,244 to replace the seat cushion assembly but refuses to cover it under the recall because my VIN was excluded from the initial list. Subaru is requiring me to pay out-of-pocket to remedy a documented manufacturing defect that they have already acknowledged and attempted to repair once before.
NHTSA complaint #11725381 — an unverified report by a vehicle owner.
The driver’s seat in my 2017 Subaru Forester suddenly became loose and moves left to right while driving. The vehicle has only 27,000 miles, has never been in an accident, and has been meticulously maintained. The Subaru dealer diagnosed failed seat frame rail guides and replaced the entire seat undercarriage at a cost of $1,742 because the guides cannot be replaced individually. The dealer stated they had never seen this failure before. Because the seat moves laterally while driving, I believe this represents a potential safety defect.
NHTSA complaint #11724060 — an unverified report by a vehicle owner.
There is intermittent failure of the passenger air bag occupancy detection system (ODS). This shows up as aporadic display of the passenger air bag failure code in the car, and became more frequent until the code rained on. This was previously an issue, but a couple years ago I performed the Subaru issued recall related to this sensor and it went away for a time. Now the same issue has come back. It is pretty clear that the issue has persisted and the recall did not adequately address the issue, but Subaru refuses to address the issue, citing the completed recall. In searching online, it seems that many others have this same experience. \n\nIf the passenger air bag fails to deploy in a crash this is clearly a major safety issue that Subaru should take steps to resolve, even if it means replacing the sensor multiple times.
NHTSA complaint #11723045 — an unverified report by a vehicle owner.
Car drains battery. 45,000 miles and has had 3 batteries and have been told it needs another. Dealer says start stop switch, requires a battery of 750 CCA and not the Subaru recommend battery. Car will die in traffic and driver seat adjusts to different positions by itself. Told that these problems will never stop unless I get a higher rated battery than required.
NHTSA complaint #11714847 — an unverified report by a vehicle owner.
Passenger airbag sensor intermittently works and turns off when passenger is in the seat. Dashboard light for airbag is constantly on and passenger airbag is constantly off. Issues with seat sensor going off when no one is sitting in the passenger seat. Abs system error message. All identical to recall symptoms.
NHTSA complaint #11703165 — an unverified report by a vehicle owner.
8/25/25: Seat Heater came on by itself on a hot day this Summer, it got so hot it burned my Right thigh. Seat Heaters are burning people. I drove directly to Subaru Dealership Service and the Service person, Dave confirmed the Seat heater was off and felt that the seat was hot and getting hotter as the heat began going up into the back of the seat. The service personnel inspected my car and could not duplicate the incident and everything tested "normal" ~ I requested they unplug the heater and they said they could NOT as it will effect the computer. Subaru Corporate connected me with a Customer Advocate who arranged inspection by a corporate service person. Scheduled 11/25/25: He did NOT drive my car -I dont know what he did besides remove my car seat covers, he left a message for me that everything tested normal he couldn't duplicate the issue and the seat covers were not allowed (Subaru sells the same type covers for my Forester :/ finding this odd I began researching and found others are getting burn by the SAME issue!! ) There were NO lights on- the Seat heater was in the OFF position ~Subaru Service personnel can confirm. I am requesting an emergency "Kill Switch" be installed in all vehicles with Seat Heaters to prevent further injury. Thank you
NHTSA complaint #11701886 — an unverified report by a vehicle owner.
I want to bring a widespread safety issue up that is not being resolved by the manufacturer. I have a 2017 Subaru Forester with a faulty ODS sensor. This is a known issue to Subaru and there are bulletins issued on this topic (WUM-98 and 17-19-24). I had the original ODS sensor replaced in 2021. Several months ago my passenger airbag lights started to turn off again. I took it to Subaru and they did a diagnostic test and found that the replacement ODS sensor had again malfunctioned - code b1760 "occupant detector sensor mat fault." I was told (at the dealership service center) that the sensor is on back order and was quoted to $1,887.62 to replace the seat bottom. However, the seat bottom is also on back order. I was told to contact Subaru directly and they would likely cover the cost since this is a known issue with a bulletin out and the parts are on backorder through the dealership. I have since contacted Subaru many times only to be told that there are no active recalls on my vehicle and the recall for the faulty ODS sensor shows completed on 6/28/2021 @ 57,096 and Subaru would not have a path of goodwill assistance towards the repair since it has been more than a year since the replacement. Subaru forums are full of owners going through the same thing and being told the part is back-ordered, they need a new $1,800 seat bottom, or this issue isn't covered because their seat probably got wet, etc. If both the wiring harness and the seat bottom are both on back order, then what is the solution - buy a new seat, buy a new car? This is not a cosmetic issue, normal "wear and tear" or a maintenance issue. This is a model-wide issue among all Subaru vehicles. This is a defective part and clearly replacing the wiring harness does not fix the problem. This is a widespread safety issue that is not being addressed properly by Subaru, which is why I'm escalating this to the NTSB.
NHTSA complaint #11696853 — an unverified report by a vehicle owner.
Driver and passenger seats are collapsing to the point we are sinking into the seats unevenly and we can feel the hardware in the seats. We have bells that ding intermittently while driving. The dealership stated this is due to the airbag sensors located in the seats. Both seat manufacturer covers are splitting extensively. Due to the defective breakdown/collapsing seats the airbag timing in an accident and deployment in an accident can be affected and/or the airbags could spontaneously deploy. The passenger seat foam and cover was replaced once, vin specific, and is collapsing worse than before. Subaru of America will not acknowledge this defect as it is very expensive and will likely not be a lasting fix as it has happened previously. The seat quality is defective and poses a serious danger to occupants.
NHTSA complaint #11695008 — an unverified report by a vehicle owner.
In 2020 my ODS wireharness had been replaced. I'm now having the same issue in 2025 with the ODS system. I had the ODS recall fixed but the dealership is telling me it is the ODS seat mat not the harness that needs repair and that is not covered under the recall. The airbag light is showing it is off even when I have a passenger. This is very dangerous because if I were to get in an accident my passenger is not protected. I have not gotten it replaced or fixed because they are quoting me over $2000 for the repair. This repair should be covered under the ODS recall.
NHTSA complaint #11690846 — an unverified report by a vehicle owner.