2019 Subaru Impreza headlight problems

EXTERIOR LIGHTING

I attempted to get a safety recall (headlamp assembly defect) addressed at my local Subaru dealership. The vehicle is still under warranty, and I was told I may be able to get a loaner or rental. However, when I arrived, I was informed that the dealership only has 9 loaners and does not offer rental coverage at all, even for warranty customers. I had already spoken to someone about my need for a rental due to my class schedule and was led to believe this could be arranged. I drove down there, took time out of my day, and missed class — only to be turned away with no solution. Subaru’s recall notice acknowledges the increased risk of a crash due to poor visibility and glare. My vehicle remains unfixed and unsafe to drive, and I was left with no support despite my warranty and a safety recall. Subaru has not made it reasonably possible for me to address this recall. If an accident occurs while I wait for a proper resolution, I will hold them responsible. I am submitting this complaint to formally document my experience and push for accountability.

NHTSA complaint #11660912 — an unverified report by a vehicle owner.

EXTERIOR LIGHTING

The contact owns a 2019 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving at night, the headlights failed to provide adequate illumination. The vehicle was taken to the local dealer who confirmed that the failure was related to the recall. The failure mileage was 5,000. VIN tool confirms parts not available.

NHTSA complaint #11606860 — an unverified report by a vehicle owner.

EXTERIOR LIGHTING

The contact owns a 2019 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA complaint #11605676 — an unverified report by a vehicle owner.

EXTERIOR LIGHTING

The contact owns a 2019 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA complaint #11602973 — an unverified report by a vehicle owner.

EXTERIOR LIGHTING

Nothing has yet happened but it has been nearly two full years since you issued the recall on the headlights issue and Subaru has still not taken action to remedy it or repair our vehicle: Aug 12,2022 Manufacturer Recall NumberWRG22 NHTSA Recall Number22V624000 Recall StatusRecall Incomplete, remedy not yet available

NHTSA complaint #11596960 — an unverified report by a vehicle owner.

EXTERIOR LIGHTING

Received "URGENT IMPORTANT SAFETY RECALL" notification in October 2022. This has not been rectified by the manufacturer. It is now late June 2024. This has not been completed in a timely manner. Subaru Safety Recall WRG-22 NHTSA ID 22V-624 22V624000

NHTSA complaint #11595903 — an unverified report by a vehicle owner.

EXTERIOR LIGHTING

The contact owns a 2019 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact experienced the failure causing extremely poor visibility for the contact while driving at night. The cause of the failure was not yet determined, and the vehicle was not repaired. The failure mileage was 5. VIN tool confirms parts not available.

NHTSA complaint #11594096 — an unverified report by a vehicle owner.

EXTERIOR LIGHTING

The contact owns a 2019 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA complaint #11592861 — an unverified report by a vehicle owner.

EXTERIOR LIGHTING

The contact owns a 2019 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA complaint #11585771 — an unverified report by a vehicle owner.

EXTERIOR LIGHTING

I am registering this complaint because the manufacturer has failed to remedy this safety hazard in a reasonable amount of time.. During night driving and while driving in the rain worn road markings are most difficult to see. Are you able to expedite the repair process? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11580798 — an unverified report by a vehicle owner.

EXTERIOR LIGHTING

The cars left front and right front side headlight reflectors do not properly provide adequate reflected light, which lowers the visibility to other road users, almost causing a recent crash. Also, the left front halogen low beam reflector does not properly illuminate the roadway for the driver, substantially reducing driving visibility.

NHTSA complaint #11579031 — an unverified report by a vehicle owner.

EXTERIOR LIGHTING

The contact owns a 2019 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that the low-beam headlights were extremely dim while driving, reducing driver visibility to see the roadway. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA complaint #11577360 — an unverified report by a vehicle owner.

EXTERIOR LIGHTING

The contact owns a 2019 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that the low beam headlights were extremely dim while driving, reducing driver ability to see the roadway. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 35,000. VIN tool confirms parts not available.

NHTSA complaint #11575824 — an unverified report by a vehicle owner.

EXTERIOR LIGHTING

The front lights are low and barely does anything when driving in evening or late night, making it hard to see items ahead and almost causing accidents twice already. I can barely see railings while turning onto highway at night with these terrible front lights. It has been more than a year and a half since the recall and nothing is being done by the manufacturer to remedy the issue.

NHTSA complaint #11575135 — an unverified report by a vehicle owner.

EXTERIOR LIGHTING

The left and right headlight assembly's do not provide sufficient lighting to safely drive at night. I was notified of this recall over 1.5 years ago and there has yet to be a remedy available yet. Because of this, I am unable to safely drive at night. I am unsure what to do at this point other than replace them myself, which I cannot afford to do. I had an incident where I ran over animal carcass on the road because I was unable to see the hazard until I was too close to properly react.

NHTSA complaint #11572921 — an unverified report by a vehicle owner.

EXTERIOR LIGHTING

The contact owns a 2019 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA complaint #11571600 — an unverified report by a vehicle owner.

EXTERIOR LIGHTING

The contact owns a 2019 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA complaint #11570869 — an unverified report by a vehicle owner.

EXTERIOR LIGHTING

The headlamps were recalled in August of 2022 and almost 18 months later there is still no remedy for these defective and unsafe headlights.

NHTSA complaint #11569376 — an unverified report by a vehicle owner.

EXTERIOR LIGHTING

The contact owns a 2019 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA complaint #11568462 — an unverified report by a vehicle owner.

EXTERIOR LIGHTING

The contact owns a 2019 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA complaint #11565035 — an unverified report by a vehicle owner.

EXTERIOR LIGHTING

The contact owns a 2019 Subaru Impreza. The contact stated that the vehicle was difficult to drive at night. The contact stated that the headlights were pointed downward. The contact stated that other drivers were flashing their headlights at her while she was driving. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 30,000. VIN tool confirms parts not available.

NHTSA complaint #11562310 — an unverified report by a vehicle owner.

EXTERIOR LIGHTING

The contact owns a 2019 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA complaint #11560304 — an unverified report by a vehicle owner.

EXTERIOR LIGHTING

The contact owns a 2019 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that the low-beam headlights and the high-beam headlights were extremely dim while driving, causing a reduced visibility of the roadway while driving. The local dealer was contacted. The vehicle not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 10. VIN tool confirms parts not available.

NHTSA complaint #11555227 — an unverified report by a vehicle owner.

EXTERIOR LIGHTING

The contact owns a 2019 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lightning) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA complaint #11553973 — an unverified report by a vehicle owner.

EXTERIOR LIGHTING

The contact owns a 2019 Subaru Impreza. The contact stated while driving with the headlights activated, the illumination from the headlights was inadequate. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The failure mileage was approximately 40,000. VIN tool confirms parts not available.

NHTSA complaint #11553436 — an unverified report by a vehicle owner.

EXTERIOR LIGHTING

The contact owns a 2019 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA complaint #11553250 — an unverified report by a vehicle owner.

EXTERIOR LIGHTING

Headlight quality is deficient. There has been an active recall since August 2022 for this issue. That is 14 months, and yet my car's headlight issue has yet to resolved by Subaru. This is unacceptable.

NHTSA complaint #11551004 — an unverified report by a vehicle owner.

EXTERIOR LIGHTING

It has been over a year since a recall regarding the headlights was announced by Subaru with zero communication as to when the necessary fix would be made available. There has since been no communication other than telling everyone that if you do decide to buy aftermarket headlights and install that it would void your rights to the recall. We need this looked into before someone gets into an accident because of these faulty headlights. It is hard to see in dark conditions leaving drivers to use the bright lights while also could cause accidents as well. The headlights are simply not effective at all on low in dark or night conditions. Please help us by looking into this.

NHTSA complaint #11549674 — an unverified report by a vehicle owner.

EXTERIOR LIGHTING

The contact owns a 2019 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA complaint #11545413 — an unverified report by a vehicle owner.