56 of the 100 complaints about the 2020 Subaru Impreza are about the glass, mirrors and wipers — 56% of everything reported for this model year. Half of the failures with a mileage on record happened before 7,000 miles.
56
Complaints
0
Crashes
0
Fires
0
Injuries
Filed with NHTSA, in their own words.
VISIBILITY/WIPER
For the second year in a row my windshield has cracked. Nothing hit it, or happened to make it crack. Both cracks were long and coming from the bottom of the windshield under the passenger wiper blade. I noticed it today, 4/28/26 and the same thing happened in the beginning of April last year with the same circumstances (or lack thereof).
NHTSA complaint #11734220 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
I HAVE NOW HAD 4 WINDSHIELDS CRACK AND BREAK AND NEED TO BE REPLACED. IT SEEMS LIKE EVERY TIME ONE LITTLE ROCK HITS THE WINDSHIELD BOOM ANOTHER FULL REPLACEMENT IS NEEDED. EVERY TIME I GO FOR A ROAD TRIP THIS KEEPS HAPPENING THE MUST BE A DEFECT WITH THE DESIGN OR TYPE OF GLASS USED FOR THE SUBARU IMPREZA 2020 MODELS.
NHTSA complaint #11715092 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
While car was parked. Front windshield developed crack in the lower mid section of windshield. There was no damage to windshield that would have resulted in cracking. Crack has since spread.
NHTSA complaint #11605501 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
Windshield breaks (cracks) very easily. I have owned/driven cars for 45 years, during the first 41 years I have only had to replace one (1) windshield. Since I have owned this vehicle (Subaru), I am now onto windshield number five (5). Are they making these windows with inferior materials or thinner? I hate to think that an inferior window will not hold up or perform as designed in a major accident, possibly causing greater injury or death.
NHTSA complaint #11595823 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
Over the course of 3 days, my vehicle has sustained 4 chips in the windshield from standard city street driving. The windshield now needs to be replaced from excessive cracks.
NHTSA complaint #11552065 — an unverified report by a vehicle owner.
VISIBILITY:WINDSHIELD
The contact owns a 2020 Subaru Impreza. The contact stated while driving 30 MPH, the contact heard an abnormal sound and became aware that the windshield had cracked. The vehicle was taken to a dealer and the windshield was replaced. The failure had reoccurred, and a crack appeared on the windshield in the same area. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and stated that the VIN was not included in a recall for the failure. The failure mileage was approximately 94,000.
NHTSA complaint #11550500 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
Was sitting in car preparing to leave. Car was in park and turned on. Heard a loud popping/creaking noise. Looked up and the front windshield cracked in several places.
NHTSA complaint #11519211 — an unverified report by a vehicle owner.
VISIBILITY:WINDSHIELD
The contact owns a 2020 Subaru Impreza. The contact stated that after parking the vehicle, it was later discovered that a crack had developed on the front windshield. The crack measured approximately 10-inches and extended from the bottom of the windshield. The contact indicated that no rock or object had impacted the windshield to cause the crack. The local dealer and manufacturer were not yet notified of the failure. The failure mileage was 15,000.
NHTSA complaint #11512839 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
I was stopped at a stop light. Traffic was basically at a stand still while the lights were changing. During this time my windshield spontaneously cracked on the lower center section of the glass. It cracked for seemingly no reason at all. Since traffic was stopped there's no way it could have been caused by a rock or flying debris. No weather (such as hail) was occurring at the time.
NHTSA complaint #11509999 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
My car was parked outside on the street and when I went to drive it the next morning the windshield had a foot long crack in it. There is no obvious point of collision--it looks like it just split. I will need to replace the windshield for around $1300 since the crack is so large.
NHTSA complaint #11472642 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
I own a 2020 Impreza Hatchback with 18k miles. A significant crack appeared in the windshield out of nowhere, literally while parked in a safe environment. I was advised by Subaru corporate and my local dealership that this is not covered by warranty and would have to make a claim with my insurance. I can provide pictures and further detailed information if so required.
NHTSA complaint #11468778 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
A large Crack appeared and the bottom middle of the windshield and cracked upwards to the lower middle windshield and cracked both to the left and right side.
NHTSA complaint #11466862 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
I was driving at approximately 5 mph, on a road with several steep speed bumps, with no cars around and no overhanging trees, and suddenly a 24-inch hairline crack popped across the driver's side of my windshield. There's no evidence of any impact at all on the windshield--the crack is entirely in between the laminate. Entire windshield now needs to be replaced and I assume the EyeSight recalibrated.
NHTSA complaint #11464786 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
Vehicle was parked in sunlight for approximately 4 hours on a private driveway. Came back and there was a 12+ inch crack in the windshield. No evidence of rock chips. Glass will not be able to be inspected because it needed to be replaced.
NHTSA complaint #11464729 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
Chipped windshield, crack started to spread inside the windshield
NHTSA complaint #11464107 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
My windshield cracked straight up the middle for no apparent reason. This problem has been confirmed by numerous NHTSA complaints. Less than 12,000 miles. No rock hit my windshield but I hit a bump when it cracked. $470 to replace or pay my $2,000 deductible.
NHTSA complaint #11452296 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
The windshield cracked without any reason, at the top by the passenger side. The initial crack was approximately a foot and it has since grown and is moving horizontally across the windshield. It is available for inspection. This happened while the car was parked.
NHTSA complaint #11445141 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
The contact owns a 2020 SUBARU IMPREZA. The contact stated that after warming up the after driving approximately 1/10 th of a mile at approximately 10 mph or less when the vehicle's windshield suddenly fractured under the seal rubber in the lower center of the vehicle. in the lower then suddenly migrated to the left and to the right of the windshield in different directions. The contact contacted the dealer however they had not inspected the vehicle in person as of yet. The manufacturer was not made aware of the issue. The approximate failure mileage was 41,000.
NHTSA complaint #11444436 — an unverified report by a vehicle owner.
VISIBILITY
The contact owns a 2020 Subaru Impreza. The contact stated that the windshield had fractured on the passenger’s side lower right. The contact took the vehicle to a repair shop and had the windshield replaced. The manufacturer was not made aware of the failure. The approximate failure mileage was 16,000.
NHTSA complaint #11436753 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
Windshield cracked for no apparent reason
NHTSA complaint #11434108 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
The windshield spontaneously cracked. The car has 3600 miles on it, has never been driven on a highway, and resides in a garage
NHTSA complaint #11431729 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
When driving on freeways, twice in the last 6 months, the windshield was struck by a small piece of gravel and cracked immediately. The first time there was an impact indent and a 6 inch crack, the second time there was a star shaped indent and an 11 inch crack. The windshield does not seem strong enough to deal with small gravel impacts. In both cases the crack spread overnight as the car heated and cooled. Both times I had the windshield replaced by a USAA-certified glass replacement shop and recalibrated by Subaru.
NHTSA complaint #11425494 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
I was informed that the windshields in certain models are spontaneously cracking two inches from the bottom of the windshield - a tiny rock caused a 14 inch crack which is unheard of. Clearly, the windshield is terrible and Subaru doesn’t want to take responsibility for their faulty windshields. When I check Google, I am not the only one.
NHTSA complaint #11420804 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
Spontaneous windshield large crack while parked at worksite parking place on 06/07/2021. My safety was put at risk because I had to drive back home not knowing if the windshield would explode. I called the dealer (Herb Gordon Subaru in Silver Spring Maryland)right away (around 5:30 pm) and they gave me an appointment for repair with an $800 estimate. They did not inform me of Subaru issued with windshields. This is a recently purchased pre-owned Certified vehicle on 3/22/2020. Called the insurance company and advised me to go in person talk to the dealership which I will today 6/8/2021. No warnings nor I noticed any thing hitting the windshield.
NHTSA complaint #11420067 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
I GOT TO WORK AT 6AM AND THERE WAS NOTHING, GOT OUT AT 6PM AND SAW A BIG CRACK IN THE WINDSHIELD ON THE PASSENGER SIDE.
NHTSA complaint #11414725 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
HAD TO REPLACE THE OEM WINDSHIELD AGAIN DUE TO SMALL ROCK MAKING THE WINDSHIELD CRACK THE WHOLE SCREEN. THE SCREEN IS NOT UP TO STANDARDS AND HAS TO BE REPLACED ALOT! IT'S TO WEEK.
NHTSA complaint #11405493 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
WAS DRIVING TO WORK AND MY WINDOW STARTED TO FOG SO I TURNED ON MY DEFROSTER AND MY WINDOW STARTED TO FORM A CRACK FROM THE BOTTOM OF THE WINDOW AND WORKED ITS WAY UP ABOUT 10 INCHES AND THEN FORMED A T ABOUT 6 INCHES ON EACH SIDE AT THE TOP
NHTSA complaint #11403821 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
MY WINDSHIELD CRACKED SEEMINGLY OVER NOTHING AND I REPLACED IT FOR $800 AND NOW IT HAS CRACKED AGAIN A WEEK AFTER SEEMINGLY OVER NOTHING
NHTSA complaint #11400374 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
VEHICLE IS LESS THAN ONE YEAR OLD WITH NO DAMAGE BUT A LARGE CRACK HAS BEGUN SPREADING DOWN THE WINDSHIELD FROM THE TOP EDGE IN THE LAST WEEK. THERE IS NO EVIDENCE OF A ROCK STRIKE OR OTHER DAMAGE TO CAUSE THIS. IT APPEARS TO BE A DEFECT IN THE WINDSHIELD ITSELF.
NHTSA complaint #11398082 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
WINDSHIELD CRACKED FOR NO KNOW REASON. VEHICLE WAS PURCHASED NEW. WINDSHIELD CRACKED AT APPROXIMATELY 7,000 MILES. IT WAS A WARM DAY. GENUINE SUBARU SUN SHIELD WAS PLACED ON DASH TO KEEP HEAT OUT. WHEN I GOT INTO THE VEHICLE AND REMOVED THE SUN SHIELD THE WINDSHIELD WAS CRACKED.
NHTSA complaint #11397395 — an unverified report by a vehicle owner.