25 of the
108 complaints about the 2004 Subaru Outback are about the
airbag system — 23% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
90,000 miles.
I GET CARDS,I CALL,I GET LETTERS ,I CALL DOESN'T MATTER WHO SENDS THEM,YOU OR SUBARU DEALER ,TELLING ME I NEED TO HAVE AN AIRBAG SWAPPED OUT AS BEING DEFECTIVE,AND ME TELLING YOU I DO NOT HAVE THE CAR ANYMORE,IT WAS PICKED UP BY AN AUCTION HOUSE BUT IT NEEDED ALOT DONE TO IT SO THEY MAY HAVE SCRAPPED IT,I DON'T KNOW. WHAT I DO KNOW IS THIS IS THE LAST YOU WILL HEAR FROM ME ABOUT THIS CAR, AND YOU CAN WASTE AS MANY TREES SENDING ME NOTICES. FROM NOW ON THEY GO IN THE TRASH,NO MORE CALLS FROM ME,AND DON'T CALL ME ABOUT IT,THE CAR WAS JUNKED,PERIOD
NHTSA complaint #11235103 — an unverified report by a vehicle owner.
Columbia, SC
AIR BAGS
NOTIFICATION OF AIRBAG PASSENGER FRONT RECALL.
NHTSA complaint #11092692 — an unverified report by a vehicle owner.
Nashville, TN
AIR BAGS
2004 SUBURBAN OUTBACK. CONSUMER WRITES IN REGARDS TO TAKATA PASSENGER SIDE FRONT AIRBAG. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR.
NHTSA complaint #11079348 — an unverified report by a vehicle owner.
Asheville, NC
AIR BAGS
TAKATA RECALL. NOT ABLE TO GET ACCESS TO REPLACEMENT AIRBAG. ON WAITLISTS AT 2 LOCAL SUBARU DEALERS.
NHTSA complaint #11041059 — an unverified report by a vehicle owner.
at 184,000 milesSaratoga Springs, NY
AIR BAGS
I RECEIVED A RECALL NOTICE ON PASSENGER SIDE AIRBAG IN JULY 2016..I WAS TOLD I WOULD BE INFORMED BY MAIL WHEN PARTS WERE AVAILABLE FOR REPAIR BY MY LOCAL SUBARU DEALER. IT'S 14 MONTHS LATER AND I HAVE NOT RECEIVED ANY FURTHER NOTICE. I DO NOT BELIEVE THIS HAS BEEN HANDLED IN A TIMELY MANNER AND STILL CANNOT HAVE PASSENGERS IN FRONT SEAT.
NHTSA complaint #11030656 — an unverified report by a vehicle owner.
Bloomington, IN
AIR BAGS
TAKATA RECALL. RECEIVED NOTIFICATION FROM SUBARU MONTHS AGO AND HAVE THEY HAVE STILL NOT CONTACTED ME TO REPAIR THIS PROBLEM. SINCE I WAS ADVISED NOT TO ALLOW A PASSENGER IN FRONT PASSENGER SEAT, IT MAKES IT VERY DIFFICULT TO USE MY VEHICLE.
NHTSA complaint #10945911 — an unverified report by a vehicle owner.
Highlands Ranch, CO
AIR BAGS
TAKATA RECALL. MY COMPLAINT IS THAT THIS RECALL IS NOT BEING HANDLED IN A TIMELY MANNER. I RECEIVED MY RECALL NOTICE IN JULY 2016, AND AM STILL WAITING! IT IS EXTREMELY INCONVENIENT NOT TO BE ABLE TO USE THE PASSENGER SEAT. WHEN WILL THIS BE RESOLVED?
NHTSA complaint #10935132 — an unverified report by a vehicle owner.
at 260,000 milesMebane, NC
AIR BAGS
TAKATA RECALL: I WAS NOTIFIED IN JULY 2016. I HAVE NOT RECEIVED ANY NOTIFICATION FROM SUBARU OR THE DEALER THAT THE PART HAS BECOME AVAILABLE. I HAVE CALLED BOTH SUBARU AND THE DEALER. I HAVE WAITED THREE MONTHS, THAT IS TOO LONG .
NHTSA complaint #10925244 — an unverified report by a vehicle owner.
Portland, OR
AIR BAGS
TL* THE CONTACT OWNS A 2004 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V361000 (AIR BAGS); HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/16/17*LJ UPDATED 08/31/2017
NHTSA complaint #10920333 — an unverified report by a vehicle owner.
Windsor, CA
AIR BAGS
TL* THE CONTACT OWNS A 2004 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10916597 — an unverified report by a vehicle owner.
Morgan, UT
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V361000 (AIR BAGS). THE PART TO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10916646 — an unverified report by a vehicle owner.
Richmond, VA
AIR BAGS
TAKATA RECALL - I WAS NOTIFIED OF THE RECALL IN JULY OF 2016. THERE HAS BEEN NO EFFORT BY THE MANUFACTURER TO PROVIDE A REMEDY IN THE FORM OF THE REPLACEMENT AIRBAG. THE RECALL NOTICE STATED I SHOULD NOT ALLOW ANYONE TO RIDE IN THE PASSENGER SEAT UNTIL THE RECALL WORK IS COMPLETE. THIS IS AN UNREASONABLE SOLUTION FOR A PROBLEM WITH A PASSENGER VEHICLE AS IT PREVENTS MY USE OF THE VEHICLE AS DESIGNED AND AS PURCHASED. THE MANUFACTURER MUST BE REQUIRED TO COMMIT TO COMPLETING THE RECALLS IN A TIMELY MANNER, SUCH AS 60 TO 90 DAYS.
NHTSA complaint #10906366 — an unverified report by a vehicle owner.
West Allis, WI
AIR BAGS
"TAKATA RECALL" RECEIVED A LETTER TELLING ME THE AIR BAGS ARE GOING TO BE REPLACED, "DO NOT LET PASSENGERS USE THE SEAT", NO DATE FOR REPLACEMENT, NO PARTS IN STOCK, DOES THIS ABSOLVE THE COMPANY OF ANY LIABILITY? CANT TAKE ANY TRIPS WITH MORE THAN 2 PASSENGERS THAT WOULD HAVE TO SIT IN THE REAR SEATS? WHAT OPTIONS ARE LEFT FOR ME TO USE MY VEHICLE FOR TAKING MY FAMILY ANYWHERE???
NHTSA complaint #10904380 — an unverified report by a vehicle owner.
Fairfax, VA
AIR BAGS
TAKATA RECALL: REMEDY NOT TO DRIVE CAR WITH PASSENGERS UNTIL REPLACEMENT PARTS ARE AVAILABLE IS ONE THAT HAS ME WONDERING IF I NEED TO SERIOUSLY CONSIDER GETTING RID OF THE CAR AND GET ANOTHER THAT I CAN USE. CAN WE BE PROVIDED AT LEAST WITH SOME SORT OF ESTIMATION OF 'WHEN' PARTS ARE FORECASTED TO BE AVAILABLE?
NHTSA complaint #10899357 — an unverified report by a vehicle owner.
Anchorage, AK
AIR BAGS
V
NHTSA complaint #10892880 — an unverified report by a vehicle owner.
Albuquerque, NM
AIR BAGS
SUBARU HAS ISSUED A RECALL ON PASSENGER AIRBAGS (NHTSA RECALL NO. 16V-359). THE PARTS ARE NOT AVAILABLE, THERE IS NO SCHEDULE OF WHEN THEY MAY BE, AND THE VEHICLE OWNER IS INSTRUCTED TO NOT ALLOW PASSENGERS IN THE FRONT SEAT. THIS IS AN UNACCEPTABLE, UNSAFE SOLUTION. IN ADDITION, THE WEBSITE FOR INFORMATION LISTED DOES NOT WORK. THEY ARE UNABLE TO REMEDY MY VEHICLE IN A REASONABLE AMOUNT OF TIME.
NHTSA complaint #10892434 — an unverified report by a vehicle owner.
at 115,000 milesBroadlands, VA
AIR BAGS
I CANNOT DETERMINE IF MY VEHICLE IS ON THE TIKATA AIRBAG RECALL LIST. THE DEALER SAYS IT ISN'T. THE NHTSA SITE SAYS IT IS, THE VIN SHOWS IT ISN'T SPECIFICALLY. MY QUESTION IS IF THE 2004 OUTBACKS ARE INCLUDED IN THE RECALL OR IF THE NHTSA INFO IS WRONG....PLEASE ADVISE.....UPDATED 10/02/15*BF UPDATED 12/28/15
NHTSA complaint #10743586 — an unverified report by a vehicle owner.
at 90,000 milesLittle Neck, NY
AIR BAGS
TL* THE CONTACT OWNS A 2004 SUBARU OUTBACK. WHILE ATTEMPTING TO START THE VEHICLE, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
NHTSA complaint #10705701 — an unverified report by a vehicle owner.
at 40,500 milesD, CO
AIR BAGS
MY SUBARU HAS THE TAKATA AIR BAG AND THERE HAS BEEN NO RECALL. SUBARU HAS NOT RESPONDED TO MY REQUEST TO REPLACE THIS DANGEROUS, DEFECTIVE AIR BAG SYSTEM.
NHTSA complaint #10659193 — an unverified report by a vehicle owner.
at 85,000 milesMechanicville, NY
AIR BAGS
THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION WEB SITE REFLECTS MY VEHICLE IDENTIFICATION NUMBER AS ONE LISTED IN THE AIR BAG RECALL ALERT. CHECKING WITH MY DEALER'S SERVICE MANAGER AT GOLDSTEIN SUBARU, IN ALBANY, N.Y. AND HE ASSURES ME MY VEHICLE IS NOT SUBJECT TO THE RECALL. LAST WEEK I SENT TWO E-MAILS TO SUBARU REQUESTING CLARIFICATION AND HAVE RECEIVED NO REPLY. PLEASE LET ME KNOW WHAT IN GOD'S NAME IS GOING ON. I HAVE HAD THIS CAR FOR 10 AND 1/2 YEARS AND IT IS IN VERY GOOD SHAPE. MY WIFE WILL NOT SIT IN THE FRONT PASSENGERS SEAT UNTIL THIS IS CLEARED UP. '
NHTSA complaint #10658670 — an unverified report by a vehicle owner.
at 40,500 milesDurango, CO
AIR BAGS
SUBARU HAS NOT RESPONDED TO MY REQUEST FOR REPLACEMENT OF THE DEFECTIVE TAKATA AIR BAG IN MY CAR.
NHTSA complaint #10651610 — an unverified report by a vehicle owner.
Port Washington, NY
AIR BAGS
S10 APPROPRIATE HANDLING- LETTER TO THE SECRETARY FROM CONSTITUENT RE REQUESTING A NATIONAL RECALL ON ALL CARS THAT HAVE OR MAY HAVE DEFECTIVE TAKATA AIRBAGS. *SMD
NHTSA complaint #10651223 — an unverified report by a vehicle owner.
Kennewick, WA
AIR BAGS
WITH YOUR APPROVAL, I HAD AN AOI ELECTRICAL AIR BAG SWITCH INSTALLED ON MY 2004 SUBARU OUTBACK. THE AIR BAG ERROR LIGHT WILL NOT RESET AND SUBARU HAS INFORMED THEM THAT ALL AIR BAGS MAY BE IMMOBILIZED AS WELL AS THE SEAT BELT TENSIONERS. I CANNOT SEEM TO GET AOIELECTRICAL TO ATTEND TO THE PROBLEM.
NHTSA complaint #10249882 — an unverified report by a vehicle owner.
Arnold, CACrash1 injured
AIR BAGS
2002 L.L. BEAN OUTBACK ACCELERATED UNCONTROLLABLY, MAKING THE VEHICLE VIBRATE. VEHICLE WENT UP OVER PARKING BARRIERS AND SHRUBBERY AND ROLLED OVER. *KB THE AIR BAGS DID NOT DEPLOY DURING THE ACCIDENT. THE CONSUMER COMPLAINED OF BODY PAIN, BUT REFUSED MEDICAL TREATMENT. THE POLICE OFFICER STATED IN HIS REPORT THAT THE VEHICLE WAS FOUND IN THE REVERSE POSITION. THE CONSUMER STATED SHE NEVER TOOK HER FOOT OFF THE BRAKE. THE CONSUMER AND HER HUSBAND HAD EXPERIENCED PROBLEMS PRIOR TO THE ACCIDENT. THE CONSUMER EXPERIENCED A HESITATION IN SHIFTING AND VARIATION IN ENGINE SPEED.
NHTSA complaint #10162633 — an unverified report by a vehicle owner.
at 900 milesPuyallup, WACrash1 injured
AIR BAGS:SIDE/WINDOW
MY 2004 SUBARU OUTBACK COMES EQUIPPED WITH FRONT SIDE AIRBAGS. WITH ONLY 900 MILES ON MY CAR, I WAS "T-BONED" BY A FORD EXPLORER UNDER FULL ACCELERATION. WE WERE STRUCK ON THE DRIVERS SIDE WITH ENOUGH IMPACT TO CAUSE MY WIFE, IN THE PASSENGER SEAT, TO HIT HER HEAD ON THE PASSENGER SIDE DOOR POST CAUSING A CONCUSSION. SUBARU CLAIMS THAT THE SIDE AIRBAGS PERFORMED CORRECTLY BY NOT DEPLOYING. TOTAL DAMAGE TO DATE INCLUDING DRIVE TRAIN REPLACEMENT PARTS IS $9000. IT IS MY UNDERSTANDING THAT THE NHTSA HAS NOT TESTED THE SIDE IMPACT BAGS ON THE SUBARU MODELS. IF THAT IS TRUE, HOW CAN SUBARU CLAIM THAT THE BAGS RESPONDED CORRECTLY? *NLM
NHTSA complaint #10049126 — an unverified report by a vehicle owner.