Owners have filed 65 complaints
about the 2009 Suzuki SX4 with NHTSA between 2009 and 2020.
The largest single group is the airbags.
Across this model's run it ranks 3 of 7 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 54
Against the median year of the Suzuki SX4. 50 means typical for this
model; 100 means roughly double.
Severity — 79
15.4% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 68
40% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
23.3%
1,000 – 9,999 miles
23.3%
10,000 – 24,999 miles
1220.0%
25,000 – 49,999 miles
2135.0%
50,000 – 74,999 miles
1626.7%
75,000 – 99,999 miles
46.7%
150,000+ miles
35.0%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Sep 2009peak 6Oct 2020
NHTSA investigations into the 2009 Suzuki SX4
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
PE13021Opened 14 Jun 2013Closed 30 Sep 2013AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE
Occupant Classification System Failure
Suzuki Motor of America is conducting a safety recall to remedy the occupant classification system's (OCS) sensor mats in approximately 193,936 model year 2006-2011 Suzuki Grand Vitara and 2007-2011 Suzuki SX4 vehicles (see NHTSA recall 13V-405 for more details).The sensor mat installed in the front passenger seat can develop an electrical circuit disconnection as a result of repeated flexing of the seat from use of the seat.According to Suzuki, when the failure occurs, the OCS system, by design, will not suppress the frontal passenger air bag for a seated child or small-stature adult.A deploy...
Recalls on the 2009 Suzuki SX4
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
13V405000
AIR BAGS
Suzuki Motor of America, Inc. (Suzuki) is recalling certain model year 2006-2011 Grand Vitara and 2007-2011 SX4 vehicles. In the affected vehicles, over time, the OCS sensor mat installed in the front passenger seat may fail due to repeated flexing of the mat from use of the seat. As a result, during a crash necessitating deployment, the air bag will deploy regardless of whether the front seat occupant is an adult or a child.
Risk: Air bag deployment with a child in the front passenger side seat increases the risk of injury to that child.
10V513000
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
SUZUKI IS RECALLING CERTAIN MODEL YEAR 2007 SX4 HATCHBACK AND MODEL YEAR 2008-2010 SX4 HATCHBACK AND SEDAN PASSENGER VEHICLES. THE THREE SCREWS THAT SECURE EACH OF THE OUTSIDE REAR VIEW MIRRORS TO THE MIRROR BASE CAN COME LOOSE DUE TO VIBRATION.
Risk: IF A REAR VIEW MIRROR FALLS OFF THE VEHICLE THE DRIVER WILL HAVE REDUCED VISIBILITY INCREASING THE RISK OF A CRASH.
SUZUKI IS RECALLING CERTAIN MODEL YEAR 2008 THROUGH 2010 SX4, 2010 GRAND VITARA, AND 2009 THROUGH 2010 EQUATOR VEHICLES THAT WERE EQUIPPED WITH A GARMIN NUVI MODEL 750, 760, AND 765 NAVIGATION SYSTEM. THE BATTERIES CONTAINED IN THE AFFECTED GPS UNITS CAN OVERHEAT.
Risk: OVERHEATED BATTERIES COULD RESULT IN A FIRE.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 201330549,125 units in Canada
Airbag
On certain vehicles, the Occupant Classification System may malfunction, causing the airbag warning lamp to illuminate, and could fail to disable the passenger airbag if a child were seated in the front passenger seating position. This could result in an unwarranted airbag deployment in a crash, increasing the risk of injury to a child seated in the front passenger seat. Note: In this situation, the "PASS AIR BAG OFF" light would fail to illuminate, regardless of if a child or adult is seated in the front passenger seat. Correction: Vehicles will receive special extended warranty coverage of 10 years or 200,000 kilometers (whichever comes first) from the date the vehicle was originally placed into service. Under this special coverage program, vehicles which experience this condition will have the occupant detection mat replaced.
Recall 201036316,611 units in Canada
Visual System
On certain vehicles, the three (3) screws that secure the outside rearview mirrors to the base may come loose due to vibration and, in worst case, the mirror may separate from the vehicle. Absence of rearview mirror(s) increases the risk of a crash. Correction: Dealers will replace existing screws with Thread-Lock pre-coated screws.
Reports where the owner recorded a crash, a fire, an injury or a death.
Jefferson, FLCrash
EXTERIOR LIGHTING
I WAS DRIVEN N THE LIGHTS FROM THE TOP ALL THE ELECTRICAL GOT ON FIRE , I FOUND OUT SINCE 2005 A BOYFRIEND TOOK MY IDENITY
NHTSA complaint #10908354 — an unverified report by a vehicle owner.
at 22,000 milesPittsburg, PAFire
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2009 SUZUKI SX4/CONVENIENCE (NA). THE CONTACT STATED THAT THE VEHICLE STALLED AND A FIRE IGNITED UNDER THE HOOD; THE ENTIRE CAR BURST INTO FLAMES. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS CONTACTED WHO ADVISED THE CONTACT TO CALL THE INSURANCE COMPANY. A POLICE REPORT WAS FILED. THE FAILURE AND CURRENT MILEAGES WERE 22,000.
NHTSA complaint #10378512 — an unverified report by a vehicle owner.
Mcbee, SCCrash
AIR BAGS:FRONTAL
VEHICLE # 1 WILL BE THE ONE WE HAVE A COMPLAINT ABOUT. VEHICLE # 2 IS THE OTHER INVOLVED PARTY. VEHICLE # 2 RAN A RED LIGHT AND WAS T-BONED BY VEHICLE # 1. VEHICLE # 1 IS EQUIPPED WITH FRONT, PASSENGER, SIDE, AND TWO OTHER KINDS OF AIRBAGS. NO AIRBAGS DEPLOYED. FRONT DRIVERS SEATBELT DID NOT "CATCH", RESULTING IN DRIVER HITTING CHEST ON STEERING WHEEL.
NHTSA complaint #10329081 — an unverified report by a vehicle owner.
Mcbee, SCCrash
SEAT BELTS
VEHICLE # 1 WILL BE THE ONE WE HAVE A COMPLAINT ABOUT. VEHICLE # 2 IS THE OTHER INVOLVED PARTY. VEHICLE # 2 RAN A RED LIGHT AND WAS T-BONED BY VEHICLE # 1. VEHICLE # 1 IS EQUIPPED WITH FRONT, PASSENGER, SIDE, AND TWO OTHER KINDS OF AIRBAGS. NO AIRBAGS DEPLOYED. FRONT DRIVERS SEATBELT DID NOT "CATCH", RESULTING IN DRIVER HITTING CHEST ON STEERING WHEEL.
NHTSA complaint #10329081 — an unverified report by a vehicle owner.
at 18,000 milesCarbon, INCrash
AIR BAGS
IN NOVEMBER 2009, AIR BAG ERROR LIGHT CAME ON AND I TOOK IT TO THE DEALERSHIP AND THE COMPUTER WAS RESET. IN DECEMBER 2009, I WAS IN AN ACCIDENT WITH A DEER GOING 55 MPH HEAD ON AND THE AIR BAGS DID NOT DEPLOY, WHICH WAS NOTED ON THE ACCIDENT REPORT. AFTER RECEIVING THE VEHICLE BACK AFTER REPAIRS WERE MADE WITH OEM PARTS, THE AIR BAG ERROR LIGHT CAME ON AGAIN AND I TOOK IT BACK TO THE DEALER, WHO THEN RESET THE COMPUTER AGAIN. I AM CONCERNED.
NHTSA complaint #10324530 — an unverified report by a vehicle owner.
at 11,820 milesMchenry, ILCrash2 injured
AIR BAGS:FRONTAL
I CURRENTLY OWN A 2009 SUZUKI SX4 CROSSOVER AND WAS RECENTLY IN A COLLISION. I WAS GOING APPROXIMATELY 40 MPH IN A FORWARD DIRECTION WHEN ANOTHER VEHICLE CROSSED FROM ONE PARKING LOT ON THE LEFT SIDE OF THE ROAD TRYING TO GET INTO A PARKING LOT DIRECTLY ACROSS TO MY RIGHT. I APPLIED THE BRAKES BEFORE WE COLLIDED, BUT STILL ENDED UP COLLIDING WITH THE OTHER VEHICLE IN A T-BONE POSITION. I HAVE FRONT, PASSENGER, AND SIDE SKIRT AIRBAGS IN MY VEHICLE AND NOT ONE OF THE AIRBAGS DEPLOYED. THE FRONT ENGINE COMPARTMENT TO MY VEHICLE WAS COMPLETELY SMASHED IN AND THE OTHER VEHICLE HAD EXTENSIVE DAMAGE TO THE PASSENGER SIDE BETWEEN THE FRONT AND REAR DOORS. BOTH MY PASSENGER AND I WERE WEARING SEATBELTS, SO WE WERE WIPED FORWARD AND BOTH HAD OUR HEADS COLLIDE WITH THE HEADRESTS OF OUR SEATS. WE WERE BOTH TAKEN ON BACKBOARDS BY AMBULANCE TO THE LOCAL HOSPITAL. BOTH POLICE OFFICERS AND THE EMT'S AT THE SCENE STATED THAT THE AIRBAGS SHOULD HAVE DEPLOYED WITH SUCH EXTENSIVE DAMAGE.
NHTSA complaint #10294631 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 86,000 milesWestfield, IN
FUEL/PROPULSION SYSTEM
FUEL FILLER NECK LEAKS FUEL.
NHTSA complaint #11362965 — an unverified report by a vehicle owner.
at 187,000 milesGuanica, PR
AIR BAGS
WHILE DRIVING SUCH CAR THE AIRBAG WARNING LIGHTS CAME ON AND STATE SOLID SO I PULL OFF THE STREET TO CHECK WHAT'S GOING AND SHUT OFF THE CAR AFTER THAT THE CAR DO NOT START IMMEDIATELY SO TAKE THREE TIMES TO STARTED IT. SINCE THEN THE AIRBAG WARNING LIGHTS STAY ON.
NHTSA complaint #11269607 — an unverified report by a vehicle owner.
at 164,000 milesSeguin, TX
SEATS
TAKATA RECALL. AIRBAG LIGHT ON, HAS COME OFF AND ON SEVERAL TIMES. NOW ON, LIGHT WILL NOT RESET. INDICATES PASSENGER SEAT CUSHION IS DEFECTIVE.
NHTSA complaint #11244819 — an unverified report by a vehicle owner.
at 164,000 milesSeguin, TX
AIR BAGS
TAKATA RECALL. AIRBAG LIGHT ON, HAS COME OFF AND ON SEVERAL TIMES. NOW ON, LIGHT WILL NOT RESET. INDICATES PASSENGER SEAT CUSHION IS DEFECTIVE.
NHTSA complaint #11244819 — an unverified report by a vehicle owner.
at 74,000 milesWichita, KS
AIR BAGS
FIRST ISSUE IS THE AIRBAGS - DRIVER SIDE CENSOR LIGHT HAS BEEN ON EVER SINCE I PURCHASED THE VEHICLE BACK IN 2010. I HAD TO GET THE ENGINE REPLACED DUE TO "ROD KNOCK" ONLY TO FIND THAT THE USED ENGINE OF 52,XXX MILES HAS A LEAK ON THE REAR MAIN SEAL. IT'S LIKELY THAT ISSUE THAT LEAD TO MY ORIGINAL ENGINE FAILING AT AROUND 74,000 MILES. THE DRIVER AIRBAG LIGHT IS STILL ON AFTER SAID ENGINE REPLACING. AFTER READING THE COMPLAINTS ON HERE, IT'S SAFE TO SAY THAT I'LL NEED TO DISH OUT OVER 1.1K TO FIX IT. I HAD THE RECALL FOR THE PASSENGER SIDE AIRBAG, HAD THAT FIXED AROUND THE 74K MILE MARK. GOT THE CAR UNDER 20K MILES.
NHTSA complaint #11154809 — an unverified report by a vehicle owner.
at 74,000 milesWichita, KS
ENGINE
FIRST ISSUE IS THE AIRBAGS - DRIVER SIDE CENSOR LIGHT HAS BEEN ON EVER SINCE I PURCHASED THE VEHICLE BACK IN 2010. I HAD TO GET THE ENGINE REPLACED DUE TO "ROD KNOCK" ONLY TO FIND THAT THE USED ENGINE OF 52,XXX MILES HAS A LEAK ON THE REAR MAIN SEAL. IT'S LIKELY THAT ISSUE THAT LEAD TO MY ORIGINAL ENGINE FAILING AT AROUND 74,000 MILES. THE DRIVER AIRBAG LIGHT IS STILL ON AFTER SAID ENGINE REPLACING. AFTER READING THE COMPLAINTS ON HERE, IT'S SAFE TO SAY THAT I'LL NEED TO DISH OUT OVER 1.1K TO FIX IT. I HAD THE RECALL FOR THE PASSENGER SIDE AIRBAG, HAD THAT FIXED AROUND THE 74K MILE MARK. GOT THE CAR UNDER 20K MILES.
NHTSA complaint #11154809 — an unverified report by a vehicle owner.
Canal Fulton, OH
STRUCTURE:BODY
PAINT IS BAD CLEAR COAT IS GONE
NHTSA complaint #11100052 — an unverified report by a vehicle owner.
at 72,072 milesOcala, FL
POWER TRAIN
CAR WAS RUNNING FINE. I WAS DRIVING SOUTHBOUND IN 3 / 6 LANE TRAFFIC 45 MPH IN TOWN WHEN A LOUD KNOCK STARTED KNOCKING UNDER THE HOOD. I IMMEDIATELY PULLED OFF THE ROAD AS SOON AS I FOUND A PLACE TO PULL OFF OTHERWISE COULD HAVE STALLED CAUSING A MAJOR CRASH OF VEHICLES. I CALLED AAA TO HAVE IT TOWED. THE REPAIR SHOP IN MY NEIGHBORHOOD SAID I NEEDED A NEW ENGINE. CAR HAS 72,072 MILES ON IT. THE 7 YEAR WARRANTY RAN OUT JULY 24, 2016. THIS HAPPENED LESS THAN 6 MONTHS AFTER WARRANTY AND 9 MONTHS AFTER LAST CAR PAYMENT. IT HASN'T REACHED 100,000 YET FOR THE DRIVE TRAIN. PRETTY SAD.
NHTSA complaint #10955351 — an unverified report by a vehicle owner.
at 72,072 milesOcala, FL
ENGINE
CAR WAS RUNNING FINE. I WAS DRIVING SOUTHBOUND IN 3 / 6 LANE TRAFFIC 45 MPH IN TOWN WHEN A LOUD KNOCK STARTED KNOCKING UNDER THE HOOD. I IMMEDIATELY PULLED OFF THE ROAD AS SOON AS I FOUND A PLACE TO PULL OFF OTHERWISE COULD HAVE STALLED CAUSING A MAJOR CRASH OF VEHICLES. I CALLED AAA TO HAVE IT TOWED. THE REPAIR SHOP IN MY NEIGHBORHOOD SAID I NEEDED A NEW ENGINE. CAR HAS 72,072 MILES ON IT. THE 7 YEAR WARRANTY RAN OUT JULY 24, 2016. THIS HAPPENED LESS THAN 6 MONTHS AFTER WARRANTY AND 9 MONTHS AFTER LAST CAR PAYMENT. IT HASN'T REACHED 100,000 YET FOR THE DRIVE TRAIN. PRETTY SAD.
NHTSA complaint #10955351 — an unverified report by a vehicle owner.
Jefferson, FLCrash
EXTERIOR LIGHTING
I WAS DRIVEN N THE LIGHTS FROM THE TOP ALL THE ELECTRICAL GOT ON FIRE , I FOUND OUT SINCE 2005 A BOYFRIEND TOOK MY IDENITY
NHTSA complaint #10908354 — an unverified report by a vehicle owner.
Indianapolis, IN
SERVICE BRAKES
MY PARKING BRAKE LIGHT STAYS ON WHILE DRIVING EVEN THOUGH THE BRAKE IS RELEASED. COMES ON GOES OFF. WHAT COULD BE CAUSING THIS? [XXX] I BOUGHT THE CAR IN NOV 2015. IT HAPPENS EVERY TIME THE CAR IS DRIVEN INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *BF
NHTSA complaint #10839342 — an unverified report by a vehicle owner.
at 79,097 milesRodeo, CA
AIR BAGS
I HAVE NOT HAD AN INCIDENT. MY AIRBAG LIGHT HAS BEEN ON FOR A LONG TIME. TOOK IT IN FOR RECALL & THAT DID NOT FIX THE PROBLEM. THEY TOLD ME I HAD TO BRING IT BACK IN & PAY $150 DIAGNOSTIC FEE TO HAVE THEM FIGURE OUT PROBLEM WITH AIRBAGS. I HAVEN'T BROUGHT IN. I'M FRUSTRATED THEY DIDN'T FIX IT WITH THE RECALL & FEEL IT COULD BE PART OF THE RECALL ISSUE & WHY SHOULD I HAVE TO PAY FOR DIAGNOSTIC TESTS & SUBSEQUENT REPAIRS.
NHTSA complaint #10723564 — an unverified report by a vehicle owner.
at 30,000 milesWarsaw, NY
STEERING
TL* THE CONTACT OWNS A 2009 SUZUKI SX4. THE CONTACT STATED THAT THE DRIVE BELT SLIPPED CAUSING A SQUEAKING NOISE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V055000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000. UPDATED 02/18/15*LJ THE CONSUMER STATED THE VEHICLE'S BLOWER FAN WOULD SLOW DOWN. THE STEERING WOULD BECOME DIFFICULT AND PULL TO THE RIGHT. UPDATED 4/4/16/2016
NHTSA complaint #10669244 — an unverified report by a vehicle owner.
at 30,000 milesWarsaw, NY
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 SUZUKI SX4. THE CONTACT STATED THAT THE DRIVE BELT SLIPPED CAUSING A SQUEAKING NOISE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V055000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000. UPDATED 02/18/15*LJ THE CONSUMER STATED THE VEHICLE'S BLOWER FAN WOULD SLOW DOWN. THE STEERING WOULD BECOME DIFFICULT AND PULL TO THE RIGHT. UPDATED 4/4/16/2016
NHTSA complaint #10669244 — an unverified report by a vehicle owner.
at 30,000 milesWarsaw, NY
ENGINE
TL* THE CONTACT OWNS A 2009 SUZUKI SX4. THE CONTACT STATED THAT THE DRIVE BELT SLIPPED CAUSING A SQUEAKING NOISE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V055000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000. UPDATED 02/18/15*LJ THE CONSUMER STATED THE VEHICLE'S BLOWER FAN WOULD SLOW DOWN. THE STEERING WOULD BECOME DIFFICULT AND PULL TO THE RIGHT. UPDATED 4/4/16/2016
NHTSA complaint #10669244 — an unverified report by a vehicle owner.
at 65,000 milesCincinnati, OH
AIR BAGS
DIVER AIRBAG LIGHT IS ALWAYS ON. WHEN TAKEN FOR REPAIRS CODE OFTEN DIFFERS. AUTHORIZED SUZUKI DEALERSHIP SAYS THAT ENTIRE WIRING SYSTEM WOULD NEED REPLACED FOR $3000, BUT COULD NOT GUARANTEE THAT WOULD FIX IT.. IT CAN BE CLEARED, BUT THAT IS ONLY EFFECTIVE FOR A FEW DAYS. LIGHT USED TO BE INTERMITTENT, NOW IT IS CONSTANT. AUTHORIZED SUZUKI DEALERSHIP SAYS WHEN LIGHT IS ON, THE AIR BAG WILL NOT DEPLOY. I'VE BEEN FORCED TO DRIVE WITH THIS CONDITION FOR 10K MILES OR MORE. MY PASSENGER SEAT HAD DIFFERENT AIRBAG SENSOR PROBLEMS. IT HAS BEEN REPLACED. REPLACEMENT OF PASSENGER SEAT DID NOT AFFECT DRIVER SIDE PROBLEM FOR BETTER OR WORSE.
NHTSA complaint #10649336 — an unverified report by a vehicle owner.
at 47,800 milesLakeland, FL
SEATS
THE FRONT PASSENGER AIRBAG WARNING LIGHT COMES ON INTERMITTENTLY. THERE IS A KNOWN RECALL OF THE 2009 SUZUKI SX4 FOR A PROBLEM WITH THE SENSOR IN THE RIGHT FRONT PASSENGER SEAT. I BOUGHT THIS CAR AS A USED VEHICLE IN DECEMBER 2013. I HAVE ATTEMPTED TO CONTACT SUZUKI MOTOR OF AMERICA DIRECTLY BY TWO SEPARATE LETTERS TO INQUIRE ABOUT HAVING THE NECESSARY REPAIR MADE; ALSO I HAVE CALLED THREE DESIGNATED DEALERSHIPS THAT HANDLE SUZUKI WARRANTY REPAIRS IN ORLANDO, TAMPA, AND ST. PETERSBURG, FL TO INQUIRE ABOUT THE STATUS OF THE RECALL. I HAVE RECEIVED NO RESPONSE FROM SUZUKI MOTOR OF AMERICA, AND THE DEALERS KNOW NOTHING ABOUT THE STATUS OF THIS RECALL, OTHER THAN VERIFYING THAT MY VEHICLE IS ONE OF THOSE AFFECTED BY THE RECALL. I AM CONCERNED THAT, SHOULD THIS VEHICLE BE INVOLVED IN AN ACCIDENT WITH A PASSENGER IN THE FRONT PASSENGER SEAT, THAT THE AIRBAG WILL NOT DEPLOY AS IT SHOULD, THUS POTENTIALLY LEADING TO A SERIOUS PASSENGER INJURY. I WOULD LIKE ASSISTANCE IN GETTING SUZUKI TO FOLLOW THROUGH WITH THE RECALL REPAIRS FOR THIS DEFECT.
NHTSA complaint #10639158 — an unverified report by a vehicle owner.
at 47,800 milesLakeland, FL
AIR BAGS
THE FRONT PASSENGER AIRBAG WARNING LIGHT COMES ON INTERMITTENTLY. THERE IS A KNOWN RECALL OF THE 2009 SUZUKI SX4 FOR A PROBLEM WITH THE SENSOR IN THE RIGHT FRONT PASSENGER SEAT. I BOUGHT THIS CAR AS A USED VEHICLE IN DECEMBER 2013. I HAVE ATTEMPTED TO CONTACT SUZUKI MOTOR OF AMERICA DIRECTLY BY TWO SEPARATE LETTERS TO INQUIRE ABOUT HAVING THE NECESSARY REPAIR MADE; ALSO I HAVE CALLED THREE DESIGNATED DEALERSHIPS THAT HANDLE SUZUKI WARRANTY REPAIRS IN ORLANDO, TAMPA, AND ST. PETERSBURG, FL TO INQUIRE ABOUT THE STATUS OF THE RECALL. I HAVE RECEIVED NO RESPONSE FROM SUZUKI MOTOR OF AMERICA, AND THE DEALERS KNOW NOTHING ABOUT THE STATUS OF THIS RECALL, OTHER THAN VERIFYING THAT MY VEHICLE IS ONE OF THOSE AFFECTED BY THE RECALL. I AM CONCERNED THAT, SHOULD THIS VEHICLE BE INVOLVED IN AN ACCIDENT WITH A PASSENGER IN THE FRONT PASSENGER SEAT, THAT THE AIRBAG WILL NOT DEPLOY AS IT SHOULD, THUS POTENTIALLY LEADING TO A SERIOUS PASSENGER INJURY. I WOULD LIKE ASSISTANCE IN GETTING SUZUKI TO FOLLOW THROUGH WITH THE RECALL REPAIRS FOR THIS DEFECT.
NHTSA complaint #10639158 — an unverified report by a vehicle owner.
at 47,800 milesLakeland, FL
ELECTRICAL SYSTEM
THE FRONT PASSENGER AIRBAG WARNING LIGHT COMES ON INTERMITTENTLY. THERE IS A KNOWN RECALL OF THE 2009 SUZUKI SX4 FOR A PROBLEM WITH THE SENSOR IN THE RIGHT FRONT PASSENGER SEAT. I BOUGHT THIS CAR AS A USED VEHICLE IN DECEMBER 2013. I HAVE ATTEMPTED TO CONTACT SUZUKI MOTOR OF AMERICA DIRECTLY BY TWO SEPARATE LETTERS TO INQUIRE ABOUT HAVING THE NECESSARY REPAIR MADE; ALSO I HAVE CALLED THREE DESIGNATED DEALERSHIPS THAT HANDLE SUZUKI WARRANTY REPAIRS IN ORLANDO, TAMPA, AND ST. PETERSBURG, FL TO INQUIRE ABOUT THE STATUS OF THE RECALL. I HAVE RECEIVED NO RESPONSE FROM SUZUKI MOTOR OF AMERICA, AND THE DEALERS KNOW NOTHING ABOUT THE STATUS OF THIS RECALL, OTHER THAN VERIFYING THAT MY VEHICLE IS ONE OF THOSE AFFECTED BY THE RECALL. I AM CONCERNED THAT, SHOULD THIS VEHICLE BE INVOLVED IN AN ACCIDENT WITH A PASSENGER IN THE FRONT PASSENGER SEAT, THAT THE AIRBAG WILL NOT DEPLOY AS IT SHOULD, THUS POTENTIALLY LEADING TO A SERIOUS PASSENGER INJURY. I WOULD LIKE ASSISTANCE IN GETTING SUZUKI TO FOLLOW THROUGH WITH THE RECALL REPAIRS FOR THIS DEFECT.
NHTSA complaint #10639158 — an unverified report by a vehicle owner.
at 97,596 milesMillerton, NY
AIR BAGS
TL * THE CONTACT OWNS A 2009 SUZUKI SX4. THE CONTACT TOOK THE VEHICLE TO THE DEALER TO HAVE THE PASSENGER SIDE AIR BAG SERVICED. AFTER THE REPAIR, THE CONTACT NOTICED THAT THE DRIVER SIDE AIR BAG INDICATOR WAS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AGAIN. THE FAILURE MILEAGE WAS 97,596. UPDATED 9/12/14
NHTSA complaint #10619080 — an unverified report by a vehicle owner.
at 50,000 milesMorovis, PR
AIR BAGS
TL* THE CONTACT OWNS A 2009 SUZUKI SX4. THE CONTACT STATED THAT NHTSA CAMPAIGN ID NUMBER: 13V405000 (AIR BAGS) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE FOR REPAIR. THE CONTACT STATED THAT THE PASSENGER'S SIDE AIR BAG WARNING LIGHT INTERMITTENTLY FAILED TO ILLUMINATE WHEN ACTIVATED BY AN OCCUPANT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000. DR
NHTSA complaint #10593469 — an unverified report by a vehicle owner.
at 31,000 milesTaunton, MA
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TWO TPMS SENSORS FAILED. THE FIRST SENSOR FAILED AT ABOUT 31000 MILES AND WAS REPLACED UNDER WARRANTY. THEN AT AROUND 50,000 MILES THE SECOND TPMS SENSOR FAILED AFTER WARRANTY HAD EXPIRED. THE FAILURE IS MECHANICAL IN NATURE. THE THREADED VALVE STEM OF THE TPMS SENSOR DEVELOPS HAIRLINE CRACKS REFAULTING IN SLOW AIR LEAKS, WHICH DEVELOP INTO LARGER LEAKS WITHIN WEEKS, WHICH LEADS TO THE TPMS WARNING LIGHT GOING OFF IN THE INSTRUMENT PANEL, AND EVENTUALLY, IN THE NEED TO REPLACE TO TPMS SENSOR DUE TO THE AIR LEAK. FAILURE TO CHECK THE TIRE'S AIR PRESSURE WITHIN A DAY OR TWO CAN RESULT IN A FLAT TIRE. THERE IS A GREAT DEAL OF EVIDENCE IN INTERNET FORUMS THAT THIS IS A WIDESPREAD SUZUKI SX4 ISSUE, HINTING AT AN UNDERLYING FAULT WITH THE TPMS SENSORS.
NHTSA complaint #10583830 — an unverified report by a vehicle owner.
at 75,000 milesDallas, TX
AIR BAGS
I HAVE RECEIVED TWO SAFETY RECALL LETTERS FROM SUZUKI DETAILING A PROBLEM WITH MY AIRBAG SYSTEM THAT MATCHES A PROBLEM THAT I HAVE HAD WITH THE CAR FOR THE LAST TWO YEARS. MY AIRBAG LIGHT IS ALWAYS ILLUMINATED. WHEN I RECEIVED THE FIRST RECALL LETTER, I TOOK MY CAR TO A SUZUKI DEALERSHIP. THEY CONFIRMED THE DEFECT, BUT TOLD ME THAT THE DIAGNOSTIC CODE GENERATED BY THEIR TEST DID NOT MATCH THE ONE THAT SUZUKI HAS SAID THAT THEY ARE COVERING. THE ISSUE IS THE SAME, AND THE FIX IS THE SAME. THE ISSUE CAN BE RESOLVED BY REPLACING A DEFECTIVE COMPONENT IN THE SEAT CUSHION. THIS APPARENTLY REQUIRES THAT THE ENTIRE SEAT BE REPLACED AT A COST OF AROUND $1000. I HAVE CALLED SUZUKI SEVERAL TIMES IN AN ATTEMPT TO GET A RESOLUTION TO THIS PROBLEM, BUT THEY REFUSE TO COVER THE REPAIR. I AM REFUSING TO REPAIR THE ISSUE MYSELF SINCE IT SHOULD BE COVERED, AND I HAVE NO GUARANTEE THAT I CAN BE REIMBURSED FOR THE REPAIR CHARGES. I AM RIGHT NOW RESEARCHING MY LEGAL OPTIONS FOR THIS MATTER SINCE I CANNOT GET SUZUKI TO PAY TO HAVE THE DEFECT REPAIRED. MY ONLINE RESEARCH ON THIS CAR SHOWS THAT THE DEFECT HAS EXISTED IN VARIOUS SUZUKI SX4 MODELS FOR SEVERAL YEARS. ONE ONLINE REVIEW FOR THE 2009 MODEL YEAR NOTED THE DEFECT TO WHICH SUZUKI RESPONDED THAT IT WOULD BE FIXED. APPARENTLY, THEY DID NOT FIX THE PROBLEM. NOW THOUSANDS OF OWNERS ARE DRIVING AROUND WITH DEFECTIVE AIRBAG SYSTEMS. IT SEEMS THAT SUZUKI IS ONLY WILLING TO COVER A FEW OF THEM WHILE LEAVING THE REST OF US TO PAY FOR A VERY COSTLY REPAIR.
NHTSA complaint #10552190 — an unverified report by a vehicle owner.
at 64,000 milesHamburg, NJ
AIR BAGS
2009 SUZUKI SX4 64,000 AIR BAG LIGHT STAYS ON EVEN THOUGH NEVER IN AN ACCIDENT OR ACTIVATED. CONTACTED DEALERSHIP AND TOLD ME NOT UNDER WARRANTY. COSTS WAY OVER $1,000 TO FIX AND UNFORTUNATELY I DON'T HAVE THAT KIND OF MONEY. I DID SOME RESEARCH AND FOUND AN EXTREMELY HIGH VOLUME OF COMPLAINTS FOR THIS IDENTICAL DILEMMA. I BELIEVE THERE SHOULD BE A RECALL AND SUZUKI SHOULD RECTIFY THIS PROBLEM AT NO COST TO THE CONSUMER. WHAT IS IT GOING TO TAKE? SOMEBODY DYING IN AN ACCIDENT TO GET THEIR ATTENTION? PLEASE LET'S TAKE CARE OF THIS AND SAVE HUMAN LIVES! PLEASE LET'S NOT PUT MONEY OVER SAFETY.
NHTSA complaint #10546004 — an unverified report by a vehicle owner.
at 11,200 milesMiami, FL
AIR BAGS
WHILE MY CAR WAS UNDER WARRANTY, ON TWO DIFFERENT OCCASIONS I GOT THE AIRBAG SYMBOL. NOW THAT MY WARRANTY HAS EXPIRED NOW THE AIRBAG SYMBOL CAME BACK PLUS THE FRONT PASSENGER SEATBELT UNLOCK LIGHT SYMBOL, EVEN WITH THE SEATBELT SECURED. I WENT TO SUZUKI THEY TOLD ME THAT I HAD TO PAY TO GET MY CAR INSPECTED , I TOLD THEM THAT THIS IS NOT AN ISSUE OF WEAR AND TEAR THIS IS A SAFETY ISSUE.
NHTSA complaint #10543672 — an unverified report by a vehicle owner.