FaultScore

FaultScore report

2019 Toyota C-Hr problems

Owners have filed 139 complaints about the 2019 Toyota C-Hr with NHTSA between 2018 and 2026. The largest single group is the transmission & drivetrain. Across this model's run it ranks 4 of 5 worst.

C

FaultScore 46/100

Higher is worse. Measured against the other years of the Toyota C-Hr.

How this is worked out

The numbers

139

Complaints

3

Crashes reported

0

Fires reported

5

Injuries reported

49,000 mi

Median mileage at failure

Half of reported failures happened before this

33%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 52 vs 50 Severity 30 vs 50 Early failure 57 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 52
Against the median year of the Toyota C-Hr. 50 means typical for this model; 100 means roughly double.
Severity — 30
5.8% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 57
33% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2019 compares with every other Toyota C-Hr

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2019 Toyota C-Hr

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

1 crashes, 0 fires · median 87,000 mi

Engine & Cooling 9 6.5%

Median failure at 67,500 miles

Electrical System 7 5.0%

Median failure at 25,475 miles

Windows, Mirrors & Wipers 5 3.6%

Median failure at 4,500 miles

Acceleration & Cruise Control 4 2.9%
Brakes 4 2.9%

1 crashes, 0 fires · median 28,661 mi

Fuel & Propulsion 3 2.2%

Median failure at 39,000 miles

Wheels 1 0.7%

Median failure at 13,794 miles

Tires 1 0.7%
Lights 1 0.7%

Median failure at 58,000 miles

Suspension 1 0.7%
Body & Structure 1 0.7%

Median failure at 49,000 miles

Airbags 1 0.7%

1 crashes, 0 fires

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

1,000 – 9,999 miles 3 16.7%
10,000 – 24,999 miles 2 11.1%
25,000 – 49,999 miles 6 33.3%
50,000 – 74,999 miles 2 11.1%
75,000 – 99,999 miles 2 11.1%
100,000 – 149,999 miles 3 16.7%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Nov 2018 peak 12 Aug 2026

Recalls on the 2019 Toyota C-Hr

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

United States — NHTSA

19V877000

SEAT BELTS: REAR/OTHER:BUCKLE ASSEMBLY

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019-2020 C-HR and 2020 Corolla and Corolla Hybrid vehicles equipped with rear seat belt assemblies with a dual-mode locking mechanism. The seat belt webbing sensor locking mechanism may not lock as intended.

Risk: In the event of a crash involving multiple impacts, the seat belt may not properly restrain the occupant, increasing the risk of injury.

19V244000

EQUIPMENT:OTHER:LABELS

Gulf States Toyota (GST) is recalling certain 2019 C-HR, 4Runner, Avalon, Avalon Hybrid, Camry, Camry Hybrid, Highlander, Land Cruiser, Prius, RAV4, Sequoia, Tacoma, Sienna, Tundra and Yaris vehicles. The text on the load capacity label may become illegible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."

Risk: If the driver cannot read the label, they may unknowingly overload the vehicle, increasing the risk of a crash.

18V710000

POWER TRAIN:AXLE HUBS

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 Toyota C-HR vehicles. The rear axle hub bearing bolts may have been insufficiently tightened, causing the bolts to loosen and damage the rear brake components or cause a rear wheel to detach.

Risk: If the bolts loosen and damage the rear brake components, or cause a rear wheel to detach, it would increase the risk of a crash.

Canada — Transport Canada

Canada runs its own recall programme, and its campaigns do not always mirror the American ones.

Recall 2021723 55,683 units in Canada

Electrical

Issue: This recall is for certain block heater kits installed on certain vehicles or sold as accessories at Toyota or Lexus dealerships. On certain vehicles, the engine block heater cable may not have enough heat protection and could be damaged by high temperatures. If this happens, the cable could short circuit while plugged in, and cause the wiring to overheat or melt. Note: This recall only affects the following block heater/cord part numbers: C014003034 PK5A408J09 PU14000904 C014003151 PK5A408J13 PU14000905 C014000885 PK5A489J11 PU14000907 C014000888 PK5A489J22 PU14000909 C014000907 PK5A410H00 PU14000911 C014100904 PU14000900 PU14000913 C014100907 PU14000901 PU14003571 C014100911 PU14000902 PK5A489J14 PK5A408J05 PU14000903 Safety Risk: Engine block heater wiring that overheats or melts could create the risk of a fire. Corrective Actions: Toyota recommends that you should stop using the engine block heater immediately. Toyota will notify owners by mail and instruct you to take your vehicle to a dealer to disable the engine block heater. For some vehicles, the corrective actions for this recall are under development. For others, a new engine block heater cannot be installed, and the owner will receive a refund of the purchase price of the engine block heater.

Recall 2019618 907 units in Canada

Seats And Restraints

Issue: On certain vehicles, the rear seat belts may be assembled incorrectly. As a result, the seat belts may not properly lock-up in certain types of crashes. Safety Risk: A seat belt that does not work properly could increase the risk of injury in a crash. Corrective Actions: Toyota will notify owners by mail and instruct you to take your vehicle to a dealer to inspect the rear seat belt assemblies. They will be replaced as necessary.

Recall 2018559 609 units in Canada

Suspension

On certain vehicles, one or more of the rear axle bearing bolts may not have been properly tightened during assembly. This could cause the bolt(s) to become loose and eventually detach, which could damage the rear brakes or could cause the rear wheel(s) to detach. This may result in a reduction in brake performance and a loss of vehicle stability, increasing the risk of a crash causing injury and/or damage to property. Correction: Dealers will inspect the rear axle hub bearing bolts. If a bolt is found to be loose or detached, the dealer will replace the rear axle hub bearing assembly and rear axle carrier sub-assembly.

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

Ponce de Leon, FL 1 injured

UNKNOWN OR OTHER

My cvt transmission carrier bearing has went bad in my vehicle. Not only have these bearings been one of the main conplaints, this vehicle has several recalls. And which the recall for the precondition system has went bad in mine months ago. I was driving home when suddenly my car got hard to drive n their were very loud noises. Got it looked at and was told it was that bearing. That u can not afford to even fix. I still owe 12k on this car. Ive inky had it for exactly 2 years with only 114k miles on it. Thr bearing should not be malfunctioning already. Toyota needs to fix it or replace the whole transmission cuz no shop will fix the bearing. They tell me I need to buy a new transmission

NHTSA complaint #11712791 — an unverified report by a vehicle owner.

Ponce de Leon, FL 1 injured

FORWARD COLLISION AVOIDANCE: WARNINGS

My cvt transmission carrier bearing has went bad in my vehicle. Not only have these bearings been one of the main conplaints, this vehicle has several recalls. And which the recall for the precondition system has went bad in mine months ago. I was driving home when suddenly my car got hard to drive n their were very loud noises. Got it looked at and was told it was that bearing. That u can not afford to even fix. I still owe 12k on this car. Ive inky had it for exactly 2 years with only 114k miles on it. Thr bearing should not be malfunctioning already. Toyota needs to fix it or replace the whole transmission cuz no shop will fix the bearing. They tell me I need to buy a new transmission

NHTSA complaint #11712791 — an unverified report by a vehicle owner.

Ponce de Leon, FL 1 injured

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

My cvt transmission carrier bearing has went bad in my vehicle. Not only have these bearings been one of the main conplaints, this vehicle has several recalls. And which the recall for the precondition system has went bad in mine months ago. I was driving home when suddenly my car got hard to drive n their were very loud noises. Got it looked at and was told it was that bearing. That u can not afford to even fix. I still owe 12k on this car. Ive inky had it for exactly 2 years with only 114k miles on it. Thr bearing should not be malfunctioning already. Toyota needs to fix it or replace the whole transmission cuz no shop will fix the bearing. They tell me I need to buy a new transmission

NHTSA complaint #11712791 — an unverified report by a vehicle owner.

Fort Myers, FL Crash 1 injured

AIR BAGS

I had two mayor accidents, one was from the rear and the other on the left doors from the passenger side. The airbags didn't deployed and I'm concerned. The body shop said he doesn't unsdertand why they didn't deployed.

NHTSA complaint #11556619 — an unverified report by a vehicle owner.

at 8,322 miles Dallas, TX Crash 1 injured

SERVICE BRAKES

TL* THE CONTACT OWNED A 2019 TOYOTA C-HR. THE CONTACT STATED THAT WHILE DRIVING EAST BOUND, SAW A VEHICLE TRAVELING SOUTH BOUND FROM A STOP. THE CONTACT'S VEHICLE CRASHED INTO THE PASSENGER DOOR OF THE OTHER VEHICLE, JUMPED A CURB AND KEPT GOING. THE CONTACT STATED THAT THE BRAKE ASSIST DID NOT WORK AND EVEN THOUGH HER FOOT WAS ON THE BRAKE, THE VEHICLE DID NOT STOP, AND HEADED TO A LIGHT POLE. THE CONTACT STEERED TO THE LEFT TO AVOID THE POLE AND CRASHED INTO A BUILDING HEAD ON. THERE WAS NO WARNING. ALL AIR BAGS DEPLOYED. THE CONTACT SUSTAINED BRUISED CHEST AND RIGHT ARM. THE CONTACT CALLED HER DAUGHTER WHO TOOK HER TO THE HOSPITAL. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOTALED AND WAS TOWED AWAY. THE CONTACT CALLED THE COWBOY TOYOTA DEALER, LOCATED AT: 9525 E R L THORNTON FWY, DALLAS, TX 75228 AND WAS TOLD TO CALL THE MANUFACTURER. THE MANUFACTURER WAS NOT CALLED. THE CONTACT STATED THAT WERE UNKNOWN RECALLS, HOWEVER, A THE VIN SEARCH SHOWED ONE RECALL NHTSA CAMPAIGN NUMBER: 19V877000 (SEAT BELT).THE FAILURE MILEAGE WAS APPROXIMATELY 8,322.

NHTSA complaint #11361614 — an unverified report by a vehicle owner.

at 2,500 miles Davenport, FL Crash

POWER TRAIN

TL* THE CONTACT OWNS A 2019 TOYOTA C-HR. WHILE THE VEHICLE WAS PARKED WITH THE ENGINE RUNNING, IT REVERSED OUT OF THE DRIVEWAY INDEPENDENTLY AND CRASHED INTO A PARKED VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V710000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,500.

NHTSA complaint #11153343 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

Boston, MA

POWER TRAIN

Transmission won’t shift out of manual mode and car won’t move at all even when in drive or reverse. Was working completely fine then all of a sudden got drive start malfunction and won’t move. Called mechanic they came looked at it and they diagnosed it as a transmission problem. Did some research and this is a well known issue that Toyota Canada has acknowledged but Toyota USA won’t. Car is barely over 100k miles and all maintenance has been kept up on. Transmission only issue, but very expensive. There needs to be a recall on these.

NHTSA complaint #11757110 — an unverified report by a vehicle owner.

Salem, VA

UNKNOWN OR OTHER

At 70,000 miles I was just told my transmission id failing. After much research I am finding that this is a common issue with the Toyota CHR and CVT transmissions. Apparently Toyota is aware of this issue but has not issued a recall. I waited to buy this car for years and thought it would be my last car ever. I'm [XXX] and thought a Toyota would last. I just paid it off. You know and I know a transmission should last longer than this. I am so frustrated. Toyota needs to fix this without charge or at least at minimal costs. I am going to tell everyone I know to not buy Toyota anymore if this isn't recalled or fixed. I'm also going to write our President. Donald Trump needs to get involved. Thousands of people are affected. Go look just on Reddit. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11756287 — an unverified report by a vehicle owner.

Norfolk, VA

POWER TRAIN

While driving my vehicle, it is a consistent clicking loud noise. I had the vehicle checked out twice and both places said the same thing as it is explained down below: Transmission Replacement (Automatic): SEVERE INTERNAL TRANSMISSION NOISE- NOISE LOUDER W/ SPEED. NEED TO REPLACE TRANSMISSION ASSEMBLY- DO NOT RECOMMEND DRIVING VEHICLE MAY BE CATASTROPHIC AND COME APART This statement is from the Toyota dealership.

NHTSA complaint #11754044 — an unverified report by a vehicle owner.

Rimforest, CA

POWER TRAIN

No warning lights, only noticed a new noise like a whirring sound that matches car speed, not acceleration. Had the car looked at and determined it was likely the same CVT transmission bearing failure most CHR owners are experiencing. Toyota is no help and estimates for repair are $6k to $10k from private transmission repair places. Now we have a dud of a car that we still owe money on that isn't even worth the price to repair it.

NHTSA complaint #11753623 — an unverified report by a vehicle owner.

Houston, TX

UNKNOWN OR OTHER

The transmission started having issues once the car hit 100k miles, it is unbelievable that Toyota is not willing to help me with this matter! Toyotas are supposed to be reliable!

NHTSA complaint #11752558 — an unverified report by a vehicle owner.

Kernersville, NC

POWER TRAIN

Noise from front left axel began on XXX. Taken to local garage for diagnostic on XXX at approximately 149,000 miles. Was informed that it likely was the transmission. This was confirmed when taken to Toyota dealership on XXX. National recall was issued in [XXX] by Toyota for the known transmission failure that occurs in the CH-r CVT transmission. No other issues or alerts had occurred prior to the transmission failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11748913 — an unverified report by a vehicle owner.

Forestdale, MA

POWER TRAIN

2019 C-HR is experiencing transmission failure due to a faulty joint. Metal shavings flow into the fluid. Am being told I will need to replace the entire transmission. Toyota is fully aware of the issue with the failures occurring between 75,000 & 120,000 miles. My vehicle is at 107,000. Perfect maintenance record, never missed a service & all work done at the dealership where it was purchased. Research shows Toyota Canada acknowledged the issue & extended the warranty to cover it's customers. Toyota USA refuses to do the same. Estimate out of pocket for this known defect is $9900.00

NHTSA complaint #11747544 — an unverified report by a vehicle owner.

Forestdale, MA

UNKNOWN OR OTHER

2019 C-HR is experiencing transmission failure due to a faulty joint. Metal shavings flow into the fluid. Am being told I will need to replace the entire transmission. Toyota is fully aware of the issue with the failures occurring between 75,000 & 120,000 miles. My vehicle is at 107,000. Perfect maintenance record, never missed a service & all work done at the dealership where it was purchased. Research shows Toyota Canada acknowledged the issue & extended the warranty to cover it's customers. Toyota USA refuses to do the same. Estimate out of pocket for this known defect is $9900.00

NHTSA complaint #11747544 — an unverified report by a vehicle owner.

Vienna, VA

POWER TRAIN

The CVT transmission failed at approximately 60,000 miles. The vehicle was fully maintained by Toyota dealerships. The failure of the transmission bearing will cause the car to lose power and could fail while driving, creating a risk of being stranded in traffic or being unable to accelerate to avoid a collision. Toyota Canada has extended the warranty for this same transmission issue up to 119,924 Miles (193,000 KM) and 10 years on comparable Toyota C-HR vehicles, but Toyota USA has refused to provide the same coverage.” See comments at Toyota Forum [XXX] Please see below Toyota Canada announcement: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11746996 — an unverified report by a vehicle owner.

Vienna, VA

VEHICLE SPEED CONTROL

The CVT transmission failed at approximately 60,000 miles. The vehicle was fully maintained by Toyota dealerships. The failure of the transmission bearing will cause the car to lose power and could fail while driving, creating a risk of being stranded in traffic or being unable to accelerate to avoid a collision. Toyota Canada has extended the warranty for this same transmission issue up to 119,924 Miles (193,000 KM) and 10 years on comparable Toyota C-HR vehicles, but Toyota USA has refused to provide the same coverage.” See comments at Toyota Forum [XXX] Please see below Toyota Canada announcement: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11746996 — an unverified report by a vehicle owner.

Lipan, TX

POWER TRAIN

Transmission is making metallic type noise from below. Had rotors ,brakes,cv axles replaced thinking those were the culprits until reputable automotive repair informed me that noise was from Toyota cv transmission. And a repair or replacement would be around $10k I researched and found many Toyotas in the United States have same problem and Canadian residents with same issue have been granted an extended warranty to resolve this issue. I live in Texas. This is my wife’s car that is sitting in driveway with no answers or help from Toyota. Thank you for your time. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11746732 — an unverified report by a vehicle owner.

Piqua, OH

POWER TRAIN

Before 2024, my friend heard a noise coming from my car, he wasn’t sure what it was and I couldn’t hear it. December 2024, I took my car in to the Toyota dealership for the 100,000 mile transmission service (~107,000 miles) but I didn’t mention the sound because I didn’t hear it. The dealership didn’t find any issues. My friend could still hear the sound but we thought that the service done ruled out the transmission. 18 months and 36,000 miles later a louder noise started. I took the car in with the transmission failing. With the maintenance done, this transmission should have lasted to 200,000 miles. Since I had the maintenance done, I was confident driving it thinking that the transmission wouldn’t fail while I was driving. There was either an issue with the part or the service that was there at 107,000 miles that was not addressed that could have led to the car failing on the highway and risking the safety of myself and other drivers. The dealership has confirmed that the transmission has broken at 36,000 miles past their service. There were no warning lights that appeared, no difficulty driving, just noises.

NHTSA complaint #11745946 — an unverified report by a vehicle owner.

at 96,000 miles Ellijay, GA

ENGINE

The contact owns a 2019 Toyota C-HR. The contact stated that the vehicle occasionally failed to start. On another occasion, there was a tire blowout while driving 70 MPH. The contact replaced the battery, and the instrument panel displayed several warning lights, including the Check Engine, Lane Assist, and Forward Collision. After an initial dealer inspection, the diagnostic test was inconclusive. The contact drove the vehicle off the lot, and the warning lights returned immediately afterwards, and the vehicle was taken back to the dealer for additional diagnostic tests. The dealer subsequently identified a failure with the valve lift controller and an inoperable housing sub-assembly. The parts were replaced. The manufacturer had not yet been notified of the failures. The failure mileage was approximately 96,000.

NHTSA complaint #11744112 — an unverified report by a vehicle owner.

Carrollton TX, TX

POWER TRAIN

The vehicle experienced a sudden and catastrophic internal failure of its Continuously Variable Transmission (CVT) at 139,000 miles. While driving, a heavy grinding noise began coming from the vehicle during acceleration. A certified technician at a Toyota dealership inspected the vehicle and officially diagnosed it with an internal center differential grind and noted that the transmission fluid was burnt and filled with metal flakes. The dealership stated the entire transmission must be replaced at a cost of over $10,000. Toyota explicitly markets and describes this CVT transmission fluid as 'lifetime' fluid with no standard required maintenance, leading consumers to believe the unit is sealed and durable. However, this internal bearing/differential disintegration is a known material manufacturing defect affecting 2018-2022 Toyota C-HR models. This is a severe safety hazard as a sudden internal transmission failure can cause an immediate loss of vehicle propulsion while driving at high speeds in traffic, increasing the risk of a crash. This should not be happening at all at this mileage

NHTSA complaint #11743556 — an unverified report by a vehicle owner.

Piedmont, CA

POWER TRAIN

The vehicle's CVT transmission has failed, confirmed by Dublin Toyota (Dublin, CA) on June 9, 2026. The dealership has quoted $12,477 to replace the transmission, bringing the total repair estimate to over $15,000 — exceeding the vehicle's current market value. The dealership documented the following diagnostic trouble codes: P075B, P0741, and P2757. These codes are listed together in Toyota's own C-HR service manual as indicators of Torque Converter Clutch Circuit failure within the CVT system, confirming internal mechanical failure of the transmission. These are not minor or maintenance-related codes — they indicate a fundamental failure of the CVT's internal components. This is a known, widespread defect affecting 2018–2020 Toyota C-HR vehicles. Hundreds of owners have reported identical CVT bearing failures, often with no warning lights or prior symptoms, at mileages ranging from 38,000 to 140,000 miles. Toyota has acknowledged CVT issues on this model previously — issuing a software service campaign (Special Service Campaign J0D) for CVT programming defects — yet has refused to issue a recall or extended warranty for the underlying mechanical bearing failures now presenting across the fleet. Notably, Toyota Canada has extended warranty coverage for identical CVT failures on the same model years, while Toyota USA has declined to offer comparable relief to American owners facing the same defect. This defect represents a significant safety hazard, as CVT failure can result in sudden loss of propulsion while driving at highway speeds. Requested Action: Formal NHTSA investigation into CVT transmission bearing failures in 2018–2020 Toyota C-HR vehicles, and consideration of a recall or extended warranty campaign consistent with what Toyota Canada has already provided.

NHTSA complaint #11743345 — an unverified report by a vehicle owner.

Stockton, CA

UNKNOWN OR OTHER

Transmission, and I did requested an inspection and they are trying to charge me $10,000 USD to fix it. A failed transmission in a car can put you and other people at risk because it affects your ability to control the vehicle's speed and movement. I took my car to one of my trusted mechanic and he confirmed that transmission was on failure because the humming noise of it and because transmission on this type of cars (Toyota CHR 2019) had that type of issues. Nobody has inspected my car but my mechanic. No prior symptoms of the problem or warnings on my car, I noticed it was something wrong with my car just for the humming noise of the transmission.

NHTSA complaint #11742083 — an unverified report by a vehicle owner.

Fairfield Township, OH

POWER TRAIN

Transmission Failure

NHTSA complaint #11741886 — an unverified report by a vehicle owner.

Conyers, GA

POWER TRAIN

The component or system failed is the CVT transmission. The safety of the vehicle is very risky because when you drive it; it gets ready to cut off. The transmission has been confirmed that it is the problem by the independent service center. Yes, the vehicle has been inspected by a transmission company. There were no warning signs or symptoms of the problem.

NHTSA complaint #11740258 — an unverified report by a vehicle owner.

at 39,000 miles Wilmington, DE

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

The contact owns a 2019 Toyota C-HR. The contact stated that while driving at 40 MPH, the vehicle stalled. The vehicle was sputtering while driving after 20 minutes of driving. Their vehicle failed to accelerate. There were no warning lights illuminated. The local dealer was contacted, who confirmed there was no recall coverage. The vehicle was diagnosed, and it was determined that the failure was due to the fuel pump. The vehicle was not repaired. An independent mechanic was contacted, who determined the failure was due to the fuel pump. The manufacturer was contacted, who referred him to the NHTSA hotline. The failure mileage was approximately 39,000.

NHTSA complaint #11739343 — an unverified report by a vehicle owner.

at 39,000 miles Wilmington, DE

ENGINE

The contact owns a 2019 Toyota C-HR. The contact stated that while driving at 40 MPH, the vehicle stalled. The vehicle was sputtering while driving after 20 minutes of driving. Their vehicle failed to accelerate. There were no warning lights illuminated. The local dealer was contacted, who confirmed there was no recall coverage. The vehicle was diagnosed, and it was determined that the failure was due to the fuel pump. The vehicle was not repaired. An independent mechanic was contacted, who determined the failure was due to the fuel pump. The manufacturer was contacted, who referred him to the NHTSA hotline. The failure mileage was approximately 39,000.

NHTSA complaint #11739343 — an unverified report by a vehicle owner.

Sun City Center, FL

ENGINE

My car is making a whistling noise and my mechanic said it is the start of transmission issues.

NHTSA complaint #11739009 — an unverified report by a vehicle owner.

Auburn, CA

POWER TRAIN

No warnings lights given. My car has been serviced three times in the past year of owning it. Yesterday I was informed my entire transmission needs to be replaced as it failed its inspection. My car was last seen by Toyota in September and I paid a little under 2k each visit to keep my car running perfectly. This visit I was quoted over 9k to replace the transmission. I have never had preexisting issues with it. This CVT transmission is known to fail prematurely and there needs to be a recall and compensation made for those who have faced the same issues. My car is only at 125k miles and I have spent about 20k purchasing and servicing this vehicle in the last year alone. I travel out of state frequently with my children to visit my relative who is in active chemotherapy. If my transmission were to die in the middle of Donners Pass I would be left stranded with my two young children. This is my daily driver and I can’t imagine what would happen if my car completely shut down in the middle of traffic or out of state as I was given certainty that my car ran perfectly until this just recently happened. I no longer have an operable vehicle regardless of the care and money put into it unless I spent another 10k on full transmission replacement.

NHTSA complaint #11738274 — an unverified report by a vehicle owner.

Strum, WI

POWER TRAIN

While traveling South on [XXX] toward [XXX] , the vehicle suffered a sudden and catastrophic internal failure of the CVT transmission. This resulted in an immediate and dangerous loss of motive power while in motion on a busy roadway. My husband (who was driving at the time) was forced to manually push the vehicle off the road with the assistance of a police officer to avoid a collision. A subsequent diagnosis at a local shop (Hot Rod Scott's LLC) who removed the transmission fluid in order to refill it and found the transmission had fallen apart. He did not return the old fluid and returned the plate of the transmission with all the pieces in the bottom and an authorized Toyota dealership in Chippewa Falls confirmed the transmission failed internally. This is a widely documented manufacturing defect in 2018–2022 C-HR models (K114 CVT). Toyota has acknowledged a bearing defect in other markets, such as Canada, by extending the warranty to 10 years/193,000 km, yet US consumers are being denied similar protection for the same defective part. This failure presents an unreasonable safety risk due to the unpredictable loss of propulsion in traffic. I am requesting a formal investigation into this systemic defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11734953 — an unverified report by a vehicle owner.

at 87,000 miles Chatsworth, GA

POWER TRAIN

The contact owns a 2019 Toyota C-HR. The contact stated that while driving at faster speeds, the vehicle hesitated while accelerating, with an abnormal sound coming from underneath the vehicle. No warning light was illuminated. The vehicle was taken to a local independent mechanic, where it was diagnosed with transmission failure. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 87,000.

NHTSA complaint #11734547 — an unverified report by a vehicle owner.

Buena Park, CA

SUSPENSION

Severe structural corrosion was discovered on a low-mileage 2019 compact SUV affecting critical suspension components, including the front subframe, lower control arm mounting points, and structural attachment areas. The issue was identified during inspection at a dealership. The technician documented that suspension components were severely rusted, subframe bolts were rusted and cracking, and lower control arms were deteriorating due to corrosion. The technician advised that the vehicle should not be driven and recommended towing for further structural inspection. These components are part of the load-bearing suspension system and may pose a safety risk if failure occurs. This level of corrosion is unusual given the vehicle has approximately 27,000 miles and has been operated in a region without exposure to road salt or severe winter conditions. Independent mechanics who inspected the vehicle also expressed concern about the severity of the corrosion. The problem was confirmed by both a dealership and an independent repair facility. The vehicle was not inspected directly by the manufacturer. No warning lights or messages were present prior to discovery of the issue. Photographic evidence shows rust perforation, material loss, and metal delamination along structural seams, indicating corrosion progressing internally. This condition may compromise suspension mounting integrity and increase the risk of failure while driving. The affected components were repaired and are available for inspection upon reque

NHTSA complaint #11733799 — an unverified report by a vehicle owner.