275 of the 477 complaints filed about the Toyota Corolla Matrix are about the airbag system — 58% of everything owners reported. The worst model year for it is 2005.
275
Complaints
58%
Share of all complaints
19
Crashes
1
Fires
AIR BAGS
Brought vehicle in three times, airbag was nothing at time, now the airbag lights all the time
NHTSA complaint #11684249 — an unverified report by a vehicle owner.
AIR BAGS
These 3 things may be related to each other because they all are connected to the steering wheel. My car can be scheduled for an inspection regarding these safety problems. 1. The Airbag warning light is sometimes on when I drive the car. I'm worried it won't work if I'm in a wreck. 2. The horn doesn't work when I press on the part of the steering wheel that should make it work. It does make a loud sound when I press the panic button on my key fob, but only when the car is turned off. I had to stick my head out of the window and yell at a driver who was getting close to hitting my car in a parking lot. I was parked, and they were backing out of their parking stall. They stopped inches away from my car. 3. The cruise control does not work in the car. I think by using this feature, and maintaining a steady speed, it reduces the chances of accidents. How was your safety or the safety of others put at risk? See answers #1, 2 and 3 above. Has the problem been reproduced or confirmed? #1. No. A dealer told me it would cost me $100 to have them check the airbag light. #2. The horn was checked by an independent service center. #3. No. Has it been inspected? #1. This car has been serviced two different times for recalls for the airbag not working correctly. I wonder if the horn and cruise control wires were damaged, or not put back together correctly, when the recall work was being done, while owned by my sister-in-law. #2. No. #3. No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? #1. The warning lamp for the airbag started coming on around August 15, 2024. #2. No. It didn't work on February 11, 2023 - when I bought the car. #3. No. It didn't work on February 11, 2023.
NHTSA complaint #11615708 — an unverified report by a vehicle owner.
AIR BAGS
This safety problem pertains to all vehicles sold in the U.S., not only my make and model. I was horrified to learn that the crash ratings are inaccurate for most women and all short people, because they were developed only for average sized men. It should be no surprise that when collisions occur, more women than men are seriously injured. More women than men are injured when air bags deploy. More women than men are injured by their shoulder belts. I am afraid to purchase a new car, because the crash ratings that I have relied on in the past are unreliable for me as a short woman. I am very disappointed that my own government, to which I pay taxes, has been so misleading to the public on important safety issues. Please develop and implement collision ratings for various height groups. In the meantime, please include notices with crash ratings that explain which height ranges the ratings are most accurate for.
NHTSA complaint #11589513 — an unverified report by a vehicle owner.
AIR BAGS
The contact owns a 2003 Toyota Corolla Matrix. The contact received notification of NHTSA Campaign Number: 15V285000 (Air Bags) however, the notification advised not to drive the vehicle and to contact the local dealer for retrieval of the vehicle. After contacting the local dealer, the vehicle had not yet been retrieved. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11580849 — an unverified report by a vehicle owner.
AIR BAGS
The contact owns a 2004 Toyota Corolla Matrix. The contact stated that while driving at various speeds, the air bag warning light illuminated. The contact called the dealer to inquire about a recall for the air bag and was informed there were 2 previous air bag recalls that were repaired in the past. The manufacturer was informed of the failure and advised the contact to take the vehicle to the dealer for a diagnostic test. The approximate failure mileage was 159,086.
NHTSA complaint #11569974 — an unverified report by a vehicle owner.
AIR BAGS
The contact's client owned a 2005 Toyota Matrix. The contact stated that while her client was driving at approximately 35 MPH, he crashed into another vehicle that had merged into his lane of traffic. The air bags deployed upon impact. Her client claimed that shrapnel was released from one of the air bags upon deployment; however, the claim had yet to be verified by the contact. Upon investigation, the contact discovered that the vehicle was currently under NHTSA Campaign Number: 18V025000(Air Bags) which she linked to the failure. The contact sought medical treatment at the hospital for a severe burn to an arm (arm unknown) as a result of the air bag deployment. He was also treated for pain to his neck, back and both knees. The whereabouts of the other driver were unknown. A police report was filed. The vehicle was towed from the scene to an unknown facility. The manufacturer had yet to be notified of the failure. The vehicle had been destroyed as a result of the crash. The failure mileage was unknown.
NHTSA complaint #11524690 — an unverified report by a vehicle owner.
AIR BAGS
Unable to get remedy in a timely manner for air bag recall. Part has been unavailable for over a month and dealer has delayed ordering of part by two weeks. Dealer providing recall service is IRA Toyota of Danvers in Massachusetts
NHTSA complaint #11496210 — an unverified report by a vehicle owner.
AIR BAGS
The contact owned a 2004 Toyota Matrix. The contact received notification of NHTSA Campaigns: 08V162000 (Visibility), 15V043000 (Air Bags) and 15V285000 (Air Bags) and requested to be removed from the recall distribution list. The vehicle was destroyed several years ago. The contact stated that they have not owned the vehicle involved for many years.
NHTSA complaint #11465175 — an unverified report by a vehicle owner.
AIR BAGS
I took my vehicle for the airbag recall. When the technician gave me my car back I noticed the airbag warning light was still on. The technician said the warning airbag light is something else but he could not say what. Please add additional recalls to fix passenger airbag. But he said “the light was on before the recall” and I would have to pay to find out what the warning is for. I waited 2 hours for the recall work to be finished and when I entered my car the warning light was still on. This vehicle has not been in an accident. This situation I read in the reviews online is happening to this car and many complaints. I feel unsafe and I think all possible recalls should be put in place for this to be taken care of by Toyota. It is dangerous and it is a liability. Please help me get this resolved with AutoNation Toyota in Winter Park. [XXX] Thank you INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11440177 — an unverified report by a vehicle owner.
AIR BAGS
I have been waiting over 2 years for this passenger side airbag recall to be remedied. I was told a remedy was available about a year and a half ago, but despite many calls and service appointments where I left the car with Toyota (they even kept my car for nearly 9 hours once), they always tell me they don't have the part available and that they will call me when it becomes available (they still haven't). I tried multiple Toyota service centers in my area with the same results. The airbag was already recalled previously and the remedy was to replace it with an airbag part that was also recalled, so in actuality it has probably been over 5 years since the original recall and after all this time my car still has an airbag inflator that may cause fire, injury or death. I paid for a car so I could use all of the available seating, and for most of my time owning it and for the foreseeable future I'm being told by Toyota not to use the front passenger seat. Totally unacceptable, regardless of parts shortage this shouldn't be a problem to bear solely by the vehicle owner, I have never been offered a loaner or anything to make up for the money I wasted on a car I can't use as advertised.
NHTSA complaint #11434402 — an unverified report by a vehicle owner.
AIR BAGS
AFTER TOYOTA DEALER REPLACED THE AIRBAG, THE CAR AUDIO STOPPED FUNCTIONING PROPERLY. WHEN I CALLED THE TOYOTA DEALER, THEY SAID THEY WON'T DO ANYTHING FOR ME AND HANG UP ON THE PHONE. MY EMAIL TO TOYOTA COMPANY WAS NOT RETURNED.
NHTSA complaint #11399614 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT'S GIRLFRIEND OWNS A 2006 TOYOTA MATRIX. THE CONTACT STATED THAT WHILE HIS GIRLFRIEND WAS DRIVING 25 MPH, HER VEHICLE WAS HIT BY ANOTHER MOTORIST AT A LOW RATE OF SPEED. DESPITE MINIMAL IMPACT, THE PASSENGER AIR BAG DEPLOYED WITHOUT AN OCCUPANT IN THE SEAT. DUE TO THE SHOCK OF THE AIR BAG DEPLOYMENT, THE CONTACT'S GIRLFRIEND JERKED THE WHEEL AND HER BACK PASSENGER TIRE HAD HIT A CURB. A POLICE REPORT WAS FILED AND THE CONTACT'S GIRLFRIEND WAS ABLE TO DRIVE THE VEHICLE HOME. THE NEXT DAY, HIS GIRLFRIEND WAS TREATED AT A HOSPITAL FOR INJURIES TO HER NECK AND RIGHT ARM. THE CONTACT THEN CALLED THE MANUFACTURER WHO INFORMED HIM THAT THERE WAS A RECALL ON THE VEHICLE FOR NHTSA CAMPAIGN NUMBER: 19V627000(AIR BAGS). AN APPOINTMENT WAS MADE AT POHANKA TOYOTA OF SALISBURY(2010 N SALISBURY BLVD, SALISBURY, MD 21801) WHERE AN INSPECTOR WAS SENT TO THE DEALER TO INSPECT THE AIR BAG. AFTER THE INSPECTION, THE CONTACT WAS INFORMED TO PICK UP THE VEHICLE AND WAS ALSO INFORMED THAT NO REPAIRS WOULD BE MADE TO THE VEHICLE UNTIL THE INVESTIGATION WAS SETTLED. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 282,699.
NHTSA complaint #11395839 — an unverified report by a vehicle owner.
AIR BAGS
SOMEONE PULLED OUT IN FRONT OF ME AND I HIT THEM WITH THE FRONT OF MY CAR. I WAS DRIVING 40 MILES AN HOUR ON A CITY STREET. IT CRASHED IN THE FRONT END, RADIATOR, FENDERS AND HOOD. THE AIRBAGS DID NOT DEPLOY. I HAD BEEN SENT A RECALL NOTICE AND SCHEDULED AN APPOINTMENT AT A LOCAL TOYOTA DEALER IMMEDIATELY. THE CRASH HAPPENED TWO WEEKS BEFORE THE APPOINTMENT. THIS IS A KNOWN PROBLEM WITH THE MANUFACTURER. NHTSA RECALL NO. 19V-627
NHTSA complaint #11385345 — an unverified report by a vehicle owner.
AIR BAGS
RECEIVED RECALL NOTICE FROM TOYOTA. CALLED LOCAL DEALERSHIP WHERE PURCHASED - THEY TOOK INFO AND STATED THEY WOULD GET PARTS AND CALL TO SCHEDULE. THEY NEVER CALLED BACK. WE CALLED TOYOTA CUSTOMER EXPERIENCE CENTER TO INFORM WE WERE NOT GETTING OUR RECALL SERVICE. THEY STATED THEY WOULD CONTACT THE DEALERSHIP TO HAVE THEM CALL WITHIN ONE BUSINESS DAY TO INITIATE SERVICE. NO ONE CALLED. I CALLED TOYOTA AGAIN, THEY PUT ME ON HOLD AND AFTER 12 MINUTES ON HOLD I GAVE UP. TOYOTA IS NOT FOLLOWING THROUGH ON THIS RECALL SERVICE WHICH IS A DEADLY CONDITION.
NHTSA complaint #11377452 — an unverified report by a vehicle owner.
AIR BAGS
I'VE BEEN CALLING AND NOBODY'S ANSWERING AND NOBODY'S CALLING BACK.
NHTSA complaint #11351195 — an unverified report by a vehicle owner.
AIR BAGS
I APPRECIATE THAT TOYOTA YOUNGER FIXED THE AIRBAG RECALL. I WOULD HAVE APPRECIATE IF THEY WOULD HAVE WIPED DOWN THE DASH BOARD AFTER INSTALLING. I ALSO NOTICED THE PANEL OVER THE AIRBAG HAS A BUCKLE/CREASE AND IT DOES NOT LOOK SECURE AROUND THE EDGES. I HAVE ATTACHED IMAGES . IT NEVER LOOKED LIKE BEFORE A DROPPED OFF MY CAR.
NHTSA complaint #11343992 — an unverified report by a vehicle owner.
AIR BAGS
THE AIRBAG RECALL FIRST HAPPENED SEVERAL YEARS AGO. MY VEHICLE WAS REPAIRED AT THE TIME. NOW THERE IS A SECOND RECALL FOR THE SAME AIRBAG. WHY IS THIS HAPPENING?
NHTSA complaint #11340590 — an unverified report by a vehicle owner.
AIR BAGS
I HAVE TRIED SO MANY TIMES REQUESTING TOYOTA RECALL TEAM FOR REMEDY. THEY CONNECT ME TO THE LOCAL DEALER ON TELEPHONE. THREE TIMES THE LOCAL DEALER GAVE ME APPOINTMENTS. BUT, WHEN I HAVE GONE AS PER THE APPOINTMENTS, THE DEALER TOLD ME THE PART WAS NOT AVAILABLE. IN GENERAL, THE COMPANY UNABLE TO DO THE RECALL REMEDY.
NHTSA complaint #11338106 — an unverified report by a vehicle owner.
AIR BAGS
I AM STILL WAITING FOR MY PASSENGER SIDE AIRBAG TO BE REPLACED. IS TAKADA/TOYOTA EVER GOING TO BE REQUIRED TO REPLACE IT? MY CAR IS 2007 WITH ONLY 85,000 MILES ON IT AND I WANT TO KEEP IT. WHEN WILL THE AIRBAGS BE REPLACED?
NHTSA complaint #11337439 — an unverified report by a vehicle owner.
AIR BAGS
MY 2008 TOYOTA MATRIX WAS UNDER RECALL SINCE I WAS NOTIFIED IN OCTOBER 2019. AT THAT TIME I WAS TOLD THAT MY CAR WAS NOT SAFE TO DRIVE AND I WAS PROVIDED WITH A RENTAL CAR. MY CAR WAS REPAIRED WITH THE TOYOTA AIR BAG REMEDY ON JUNE 11, 2020 BUT IT SEEMS THAT THE REMEDY HAS CAUSED THE COVER TO POP UP AND A CREASE IS FORMING ACROSS THE MIDDLE OF THE AIRBAG COVER. ALSO, THE PASSENGER AIRBAG INDICATOR LIGHT SAYS OFF WHEN A PASSENGER SEAT IS OCCUPIED. THE PASSENGER INDICATOR LIGHT WORKED PROPERLY WHEN I LAST DROVE MY CAR IN OCTOBER OF 2019.
NHTSA complaint #11330029 — an unverified report by a vehicle owner.