FaultScore

FaultScore report

2007 Toyota Highlander Hybrid problems

Owners have filed 160 complaints about the 2007 Toyota Highlander Hybrid with NHTSA between 2009 and 2024. The largest single group is the brakes. Across this model's run it ranks 3 of 9 worst.

D

FaultScore 67/100

Higher is worse. Measured against the other years of the Toyota Highlander Hybrid.

How this is worked out

The numbers

160

Complaints

21

Crashes reported

4

Fires reported

2

Injuries reported

105,000 mi

Median mileage at failure

Half of reported failures happened before this

19%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 69 vs 50 Severity 87 vs 50 Early failure 32 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 69
Against the median year of the Toyota Highlander Hybrid. 50 means typical for this model; 100 means roughly double.
Severity — 87
16.9% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 32
19% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2007 compares with every other Toyota Highlander Hybrid

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2007 Toyota Highlander Hybrid

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Brakes 46 28.7%

10 crashes, 0 fires · median 94,000 mi

1 crashes, 1 fires · median 115,250 mi

2 crashes, 0 fires · median 112,995 mi

6 crashes, 0 fires · median 86,074 mi

Median failure at 128,000 miles

0 crashes, 1 fires · median 87,842 mi

Windows, Mirrors & Wipers 4 2.5%

Median failure at 106,500 miles

Transmission & Drivetrain 4 2.5%

0 crashes, 1 fires · median 123,000 mi

Wheels 3 1.9%

Median failure at 28,000 miles

Steering 3 1.9%

Median failure at 146,000 miles

Airbags 3 1.9%

2 crashes, 0 fires · median 24,700 mi

Other & Unspecified 2 1.3%

Median failure at 142,500 miles

Tires 2 1.3%

Median failure at 27,962 miles

Body & Structure 2 1.3%

0 crashes, 1 fires · median 71,421 mi

Equipment & Accessories 1 0.6%

Median failure at 8,500 miles

Seats 1 0.6%
Lights 1 0.6%

Median failure at 130,000 miles

Suspension 1 0.6%

Median failure at 28,000 miles

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

Under 1,000 miles 3 2.0%
1,000 – 9,999 miles 7 4.7%
10,000 – 24,999 miles 8 5.3%
25,000 – 49,999 miles 20 13.3%
50,000 – 74,999 miles 13 8.7%
75,000 – 99,999 miles 16 10.7%
100,000 – 149,999 miles 56 37.3%
150,000+ miles 27 18.0%

NHTSA crash tests

The agency crash-tested this model year itself. These are its own photographs and star ratings.

These stars come from the pre-2011 crash test programme. NHTSA rebuilt the programme for the 2011 model year and states that ratings either side of that change are not comparable — so do not read these against a 2011-or-newer car's stars.

Configuration Overall Front Side Rollover
2007 Toyota Highlander Hybrid 4-DR. w/SAB

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Jul 2009 peak 15 Apr 2024

NHTSA investigations into the 2007 Toyota Highlander Hybrid

An investigation is the step before a recall: the agency has seen enough complaints to look into a pattern itself. An open one means it thinks something may be wrong and nothing has been fixed yet.

DP22005 Opened 27 Jan 2023 Closed 7 Aug 2023 ELECTRICAL SYSTEM:PROPULSION SYSTEM

Pedestrian alert sounds

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after Marc...

PE11005 Opened 15 Feb 2011 Closed 20 Jul 2011 HYBRID PROPULSION SYSTEM: INVERTER

Hybrid inverter failure - vehicle stall

In a June 29, 2011 letter to NHTSA, Toyota submitted a Defect Information Report regarding a safety recall of certain Toyota Highlander Hybrid and Lexus RX400h vehicles to address a defect condition with the hybrid inverter assembly (NHTSA Recall No. 11V-342).Toyota's letter identified a defect related to inadequately soldered transistors on the Intelligent Power Module (IPM) of some of the subject vehicles that could result in sudden loss of power while driving.Toyota's remedy procedure instructs dealers to inspect the hybrid inverter production number to determine if the inverter contains su...

Recalls on the 2007 Toyota Highlander Hybrid

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

United States — NHTSA

13V396000

HYBRID PROPULSION SYSTEM: INVERTER

Toyota is recalling certain model year 2006-2010 Highlander hybrid vehicles manufactured February 16, 2005, through July 29, 2010; and model year 2006-2008 Lexus RX400h vehicles manufactured February 23, 2005, through December 2, 2008. The Intelligent Power Module (IPM) inside the inverter module may contain transistors that have higher operating temperatures than the solder can support and the transistors may be heat damaged by the solder. If this occurs, various warning lamps, including the malfunction indicator lamp, slip indicator light, brake system warning light, and master warning light, will be illuminated on the instrument panel.

Risk: The vehicle may enter a fail-safe/limp-home mode that limits the drivability of the vehicle. It is possible that the hybrid system will shut down while the vehicle is being driven, causing the vehicle to stall unexpectedly, increasing the risk of a crash.

11V342000

ELECTRICAL SYSTEM

TOYOTA IS RECALLING CERTAIN MODEL YEAR 2006-2007 HIGHLANDER HYBRID AND LEXUS RX400H PASSENGER CARS MANUFACTURED FROM FEBRUARY 16, 2005, THROUGH AUGUST 30, 2006. A MODULE INSIDE THE INVERTER MODULE MAY CONTAIN INADEQUATELY SOLDERED TRANSISTORS THAT DURING HIGH-LOAD DRIVING, MAY BE DAMAGED BY HEAT CAUSED BY THE LARGE CURRENT. IF THIS OCCURS, VARIOUS WARNING LAMPS, INCLUDING THE MALFUNCTION INDICATOR LAMP, SLIP INDICATOR LIGHT, BRAKE SYSTEM WARNING LIGHT, AND MASTER WARNING LIGHT, WILL BE ILLUMINATED ON THE INSTRUMENT PANEL.

Risk: THE VEHICLE MAY ENTER A FAIL-SAFE/LIMP-HOME MODE THAT LIMITS THE DRIVABILITY OF THE VEHICLE. IT IS POSSIBLE THAT THE HYBRID SYSTEM WILL SHUT DOWN WHILE THE VEHICLE IS BEING DRIVEN, CAUSING THE VEHICLE TO STALL UNEXPECTEDLY, INCREASING THE RISK OF A CRASH.

Canada — Transport Canada

Canada runs its own recall programme, and its campaigns do not always mirror the American ones.

Recall 2013296 7,621 units in Canada

Other

On certain vehicles, a control board for the Intelligent Power Module (IPM), part of the hybrid system inverter assembly, could fail while the vehicle is underway. This could cause various warning lamps, including the malfunction indicator lamp, slip indicator lamp, brake system warning lamp, and master warning lamp, to illuminate on the instrument panel. If this occurred, in most cases, the vehicle would enter fail-safe driving mode, resulting in reduced motive power in which the vehicle could still be driven for short distances. In some instances, the fuse of the power supply circuit could blow, causing the hybrid system to stop functioning. The resultant loss of vehicle propulsion, in conjunction with traffic and road conditions, and the driver's reactions, could increase the risk of a crash causing property damage and/or personal injury. Correction: Dealers will inspect and, if necessary, replace the Intelligent Power Module.

Recall 2011243 2,981 units in Canada

Electrical

On certain vehicles, a control board for the Intelligent Power Module (IPM), part of the hybrid system inverter assembly, could fail while the vehicle is underway. This could cause various warning lamps, including the malfunction indicator lamp, slip indicator lamp, brake system warning lamp, and master warning lamp, to illuminate on the instrument panel. If this occurred, in most cases, the vehicle would enter fail-safe driving mode, resulting in reduced motive power in which the vehicle could still be driven for short distances. In some instances, the fuse of the power supply circuit could blow, causing the hybrid system to stop functioning. The resultant loss of vehicle propulsion, in conjunction with traffic and road conditions, and the driver's reactions, could increase the risk of a crash causing property damage and/or personal injury. Correction: Dealers will inspect and, if necessary, replace the Intelligent Power Module.

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

at 87,842 miles Rice Lake, WI Fire

STRUCTURE:BODY

CAR WAS PARKED IN DRIVEWAY AND WAS STATIONARY. WARMING CAR UP TO GET RID OF FROST ON WINDSHIELD. THE CAR STARTED ON FIRE - TOTAL LOST. 3 TO 4 FEET FLAMES COMING OUT OF ENGINE.

NHTSA complaint #11044702 — an unverified report by a vehicle owner.

at 87,842 miles Rice Lake, WI Fire

ELECTRICAL SYSTEM

CAR WAS PARKED IN DRIVEWAY AND WAS STATIONARY. WARMING CAR UP TO GET RID OF FROST ON WINDSHIELD. THE CAR STARTED ON FIRE - TOTAL LOST. 3 TO 4 FEET FLAMES COMING OUT OF ENGINE.

NHTSA complaint #11044702 — an unverified report by a vehicle owner.

at 87,842 miles Rice Lake, WI Fire

ENGINE

CAR WAS PARKED IN DRIVEWAY AND WAS STATIONARY. WARMING CAR UP TO GET RID OF FROST ON WINDSHIELD. THE CAR STARTED ON FIRE - TOTAL LOST. 3 TO 4 FEET FLAMES COMING OUT OF ENGINE.

NHTSA complaint #11044702 — an unverified report by a vehicle owner.

at 86,074 miles Kimberly, WI Crash

VEHICLE SPEED CONTROL

WHILE ENTERING INTO A DRIVEWAY AT A VERY SLOW SPEED, I STEPPED ON THE BRAKE TO SLOW DOWN FURTHER. BUT INSTEAD OF BRAKING, THE CAR LUNGED FORWARD. I FELT I WAS NOT IN CONTROL OF THE VEHICLE. I CONTINUED TO HIT THE BRAKES, BUT THE VEHICLE CONTINUED TO GO FORWARD. IT SLAMMED INTO THE CAR THAT WAS PARKED IN THE DRIVEWAY AND CAUSED MAJOR DAMAGE. IT ALSO SHOVED THE CAR INTO THEIR GARAGE, SPLIT THE FRAME IN HALF AND RIPPED OFF BRICK FROM THEIR HOME. THE SURFACE WAS SLIPPERY WITH WET LEAVES AND THERE WAS A SLIGHT INCLINE GOING UP THE DRIVEWAY, BUT I JUST HAD BRAND NEW TOP OF THE LINE WINTER TIRES PUT ON AND I WAS PROBABLY ONLY GOING 5 MPH. IT DID NOT MAKE ANY SENSE. FROM READING THE FORUMS ON LINE, I BELIEVE THIS IS A MAJOR DEFECT WITH THE HYBRID AND TOYOTA IS NOT DOING ANYTHING ABOUT IT. THEY NEED TO DO A RECALL. LIVES ARE AT STAKE. THANK GOD NO ONE WAS HURT, BUT IT COULD HAVE BEEN FATAL.

NHTSA complaint #10660065 — an unverified report by a vehicle owner.

at 86,074 miles Kimberly, WI Crash

SERVICE BRAKES

WHILE ENTERING INTO A DRIVEWAY AT A VERY SLOW SPEED, I STEPPED ON THE BRAKE TO SLOW DOWN FURTHER. BUT INSTEAD OF BRAKING, THE CAR LUNGED FORWARD. I FELT I WAS NOT IN CONTROL OF THE VEHICLE. I CONTINUED TO HIT THE BRAKES, BUT THE VEHICLE CONTINUED TO GO FORWARD. IT SLAMMED INTO THE CAR THAT WAS PARKED IN THE DRIVEWAY AND CAUSED MAJOR DAMAGE. IT ALSO SHOVED THE CAR INTO THEIR GARAGE, SPLIT THE FRAME IN HALF AND RIPPED OFF BRICK FROM THEIR HOME. THE SURFACE WAS SLIPPERY WITH WET LEAVES AND THERE WAS A SLIGHT INCLINE GOING UP THE DRIVEWAY, BUT I JUST HAD BRAND NEW TOP OF THE LINE WINTER TIRES PUT ON AND I WAS PROBABLY ONLY GOING 5 MPH. IT DID NOT MAKE ANY SENSE. FROM READING THE FORUMS ON LINE, I BELIEVE THIS IS A MAJOR DEFECT WITH THE HYBRID AND TOYOTA IS NOT DOING ANYTHING ABOUT IT. THEY NEED TO DO A RECALL. LIVES ARE AT STAKE. THANK GOD NO ONE WAS HURT, BUT IT COULD HAVE BEEN FATAL.

NHTSA complaint #10660065 — an unverified report by a vehicle owner.

at 86,074 miles Kimberly, WI Crash

FUEL/PROPULSION SYSTEM

WHILE ENTERING INTO A DRIVEWAY AT A VERY SLOW SPEED, I STEPPED ON THE BRAKE TO SLOW DOWN FURTHER. BUT INSTEAD OF BRAKING, THE CAR LUNGED FORWARD. I FELT I WAS NOT IN CONTROL OF THE VEHICLE. I CONTINUED TO HIT THE BRAKES, BUT THE VEHICLE CONTINUED TO GO FORWARD. IT SLAMMED INTO THE CAR THAT WAS PARKED IN THE DRIVEWAY AND CAUSED MAJOR DAMAGE. IT ALSO SHOVED THE CAR INTO THEIR GARAGE, SPLIT THE FRAME IN HALF AND RIPPED OFF BRICK FROM THEIR HOME. THE SURFACE WAS SLIPPERY WITH WET LEAVES AND THERE WAS A SLIGHT INCLINE GOING UP THE DRIVEWAY, BUT I JUST HAD BRAND NEW TOP OF THE LINE WINTER TIRES PUT ON AND I WAS PROBABLY ONLY GOING 5 MPH. IT DID NOT MAKE ANY SENSE. FROM READING THE FORUMS ON LINE, I BELIEVE THIS IS A MAJOR DEFECT WITH THE HYBRID AND TOYOTA IS NOT DOING ANYTHING ABOUT IT. THEY NEED TO DO A RECALL. LIVES ARE AT STAKE. THANK GOD NO ONE WAS HURT, BUT IT COULD HAVE BEEN FATAL.

NHTSA complaint #10660065 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

at 96,153 miles Jacksonville, FL

SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT

The contact owns a 2007 Toyota Highlander Hybrid. The contact stated that upon starting the vehicle, several unknown warning lights were illuminated. The vehicle was towed to the dealer where it was diagnosed with a drained battery. The dealer determined that the battery needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was towed to the dealer where it was diagnosed with an ABS actuator malfunction, and the ABS actuator was replaced. The failure recurred and the ABS actuator was replaced a second time. The contact stated that the brake pedal needed to be depressed multiple times for the brakes to respond as needed. The vehicle was taken back to the dealer where it was diagnosed with ABS actuator malfunction for the third time. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 96,153.

NHTSA complaint #11580780 — an unverified report by a vehicle owner.

at 196,000 miles Healdsburg, CA

ENGINE

The contact owns a 2007 Toyota Highlander Hybrid. The contact’s son stated while driving approximately 70 MPH, the vehicle lost motive power and stalled. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the contact’s residence. The vehicle was not taken to a dealer to be diagnosed. The manufacturer was informed of the failure and informed the contact that the VIN was not under recall. The failure mileage was approximately 196,000.

NHTSA complaint #11449033 — an unverified report by a vehicle owner.

at 210,000 miles Clinton, TN

STEERING

I REPLACED MY BRAKES AFTER SEVERAL WARNING LIGHTS AND CODES KEPT POPPING UP ON MY DASH. HAD THE ROTORS TURNED. BUT WHEN I RETURNED TO DRIVING MY CAR AFTER I THOUGHT IT WAS FIXED THE BRAKES WOULD ALL OF A SUDDEN JUST GO OUT THE HYDRAULIC PART WOULD GO COMPLETELY TO THE FLOOR. THE CAR WOULD MAKE A HIGH PITCHED NOISE AND THEN NO BRAKES. TOOK IT TO TOYOTA IN CLINTON TN. SAID MY ABS BRAKE ACTUATOR WAS FAILING. WOULD COST ME 2200 DOLLARS TO FIX. THIS CERTAIN PART ON YOUR CAR IS SUPPOSED TO LAST YOU A LIFETIME. I DONT HAVE MONEY LIKE THAT NOW IT WAS TAKE ME A LIFETIME TO SAVE UP FOR THE REPAIRS. VERY SCARY. THIS WOULD HAPPEN TO ME RANDOMLY AS I WAS DRIVING NO MATTER WHERE OR HOW FAR THE TRIP I WAS TAKING. DIDN'T KNOW IF I WAS GOING TO BE ABLE TO MAKE IT HOME SOMETIMES. YOU JUST NEVER KNEW WHEN. SOMETIMES IT WOULD BE FINE AND OTHERS IT WOULD BE ABSOLUTELY SCARY.

NHTSA complaint #11234591 — an unverified report by a vehicle owner.

at 210,000 miles Clinton, TN

ELECTRICAL SYSTEM

I REPLACED MY BRAKES AFTER SEVERAL WARNING LIGHTS AND CODES KEPT POPPING UP ON MY DASH. HAD THE ROTORS TURNED. BUT WHEN I RETURNED TO DRIVING MY CAR AFTER I THOUGHT IT WAS FIXED THE BRAKES WOULD ALL OF A SUDDEN JUST GO OUT THE HYDRAULIC PART WOULD GO COMPLETELY TO THE FLOOR. THE CAR WOULD MAKE A HIGH PITCHED NOISE AND THEN NO BRAKES. TOOK IT TO TOYOTA IN CLINTON TN. SAID MY ABS BRAKE ACTUATOR WAS FAILING. WOULD COST ME 2200 DOLLARS TO FIX. THIS CERTAIN PART ON YOUR CAR IS SUPPOSED TO LAST YOU A LIFETIME. I DONT HAVE MONEY LIKE THAT NOW IT WAS TAKE ME A LIFETIME TO SAVE UP FOR THE REPAIRS. VERY SCARY. THIS WOULD HAPPEN TO ME RANDOMLY AS I WAS DRIVING NO MATTER WHERE OR HOW FAR THE TRIP I WAS TAKING. DIDN'T KNOW IF I WAS GOING TO BE ABLE TO MAKE IT HOME SOMETIMES. YOU JUST NEVER KNEW WHEN. SOMETIMES IT WOULD BE FINE AND OTHERS IT WOULD BE ABSOLUTELY SCARY.

NHTSA complaint #11234591 — an unverified report by a vehicle owner.

at 210,000 miles Clinton, TN

ELECTRONIC STABILITY CONTROL (ESC)

I REPLACED MY BRAKES AFTER SEVERAL WARNING LIGHTS AND CODES KEPT POPPING UP ON MY DASH. HAD THE ROTORS TURNED. BUT WHEN I RETURNED TO DRIVING MY CAR AFTER I THOUGHT IT WAS FIXED THE BRAKES WOULD ALL OF A SUDDEN JUST GO OUT THE HYDRAULIC PART WOULD GO COMPLETELY TO THE FLOOR. THE CAR WOULD MAKE A HIGH PITCHED NOISE AND THEN NO BRAKES. TOOK IT TO TOYOTA IN CLINTON TN. SAID MY ABS BRAKE ACTUATOR WAS FAILING. WOULD COST ME 2200 DOLLARS TO FIX. THIS CERTAIN PART ON YOUR CAR IS SUPPOSED TO LAST YOU A LIFETIME. I DONT HAVE MONEY LIKE THAT NOW IT WAS TAKE ME A LIFETIME TO SAVE UP FOR THE REPAIRS. VERY SCARY. THIS WOULD HAPPEN TO ME RANDOMLY AS I WAS DRIVING NO MATTER WHERE OR HOW FAR THE TRIP I WAS TAKING. DIDN'T KNOW IF I WAS GOING TO BE ABLE TO MAKE IT HOME SOMETIMES. YOU JUST NEVER KNEW WHEN. SOMETIMES IT WOULD BE FINE AND OTHERS IT WOULD BE ABSOLUTELY SCARY.

NHTSA complaint #11234591 — an unverified report by a vehicle owner.

at 171,908 miles Ocean Springs, MS

ELECTRICAL SYSTEM

VSC LIGHT CAME ON AND THE CAR WOULD NOT DRIVE. TOWED TO TOYOTA AND HAD IT DIAGNOSED. THE POA80, P3020 HV BATTERY INOPERATIVE/SHORTED. THE VEHICLE WAS IN MOTION ON THE HIGHWAY WHEN IT HAPPENED.

NHTSA complaint #11233520 — an unverified report by a vehicle owner.

at 155,000 miles Phoenix, AZ

SERVICE BRAKES

THE ABS BRAKE MODULATOR BEGAN EXHIBITING VERY LOUD AND CONTINUOUS PUMPING/PRIMING SOUNDS FOR SEVERAL WEEKS. DURING THIS TIME PERIOD UPON HARD BRAKING THE BRAKE SYSTEM WOULD FAIL TO RESPOND IMMEDIATELY - THERE WAS A DELAY BETWEEN THE INSTANT THE BRAKE PEDAL WAS DEPRESSED, AND WHEN THE BRAKES WERE ACTUALLY ENGAGED TO SLOW THE VEHICLE. TODAY, ALL THE INSTRUMENT WARNING LIGHTS ILLUMINATED, INCLUDING: MASTER WARNING LIGHT, BRAKE WARNING LIGHT, ELECTRONICALLY CONTROLLED BRAKE WARNING, ANTI-LOCK BRAKE SYSTEM, AND SLIP INDICATOR. ALL THIS INDICATES A FAILURE OF THE ABS BRAKE MODULAR COMPONENT. TOYOTA MOTOR SALES, USA, INC. PUBLISHED WARRANTY ENHANCEMENT PROGRAM - ZG1 TO ADDRESS THIS ISSUE. THE WARRANTY IS ONLY VALID FOR UP TO 10 YEARS OR 150,000 MILES AND HAS RECENTLY EXPIRED FOR MY VEHICLE. TOYOTA MOTORS, KNOWING THIS COMPONENT IS PRONE TO FAILURE AND COULD HAVE CATASTROPHIC CONSEQUENCES, SHOULD TAKE A MORE PROACTIVE APPROACH TO ENSURE THE SAFE OPERATION OF ALL AFFECTED MODELS. AT PRESENT THERE IS NO WARRANTY COVERAGE, AND TOYOTA WILL NOT REPAIR THE FAULTY BRAKE SYSTEM. I AM LEFT WITH AN INOPERABLE VEHICLE WITH AN UNSAFE BRAKING SYSTEM, UNLESS I BEAR THE FULL COST OF REPLACEMENT MYSELF.

NHTSA complaint #11207260 — an unverified report by a vehicle owner.

at 128,000 miles SAN Marcos, CA

SERVICE BRAKES

THIS COMPLAINT IS IN REGARDS TO THE TOYOTA WARRANTY ENCHANCEMENT PROGRAM ZG1. THIS WARRANTY WAS APPLICABLE FOR 10 YEARS AFTER FIRST USE OR 150,000 MILES WHICHEVER COMES FIRST. IN ORDER TO GET THE ABS ACTUATOR REPLACED A SET OF SYMPTOMS WAS REQUIRED. I OWN A 2007 TOYOTA HIGHLANDER HYBRID FWD WITH 128,000 MILES. LAST WEEK THE ABS ACTUATOR STARTED MAKING THESE LOUD NOISES AND THE ABS, BRAKE, CHECK VSC, AND MASTER WARNING LIGHT ALL CAME ON. THE BRAKING FUNCTION HAS DEFINITELY CHANGED AND NOW DOES A SUDDEN JOLT FORWARD WHEN THE CAR IS TURNED ON WHILE ALSO HEARING THE ABS ACTUATOR MAKING UNUSUAL NOISES. IT TURNS OUT THAT THE ABS ACTUATOR HAS AN INTERNAL MALFUNCTION. TOYOTA HAS TOLD ME THAT BECAUSE IT HAS BEEN 10 YEARS(EVEN THOUGH MY MILEAGE IS LESS THAN 150K), MY VEHICLE WOULD NOT BE COVERED. TOYOTA HAS ALSO STATED THAT THIS ISSUE IS A SAFETY HAZARD. I DO NOT UNDERSTAND WHY THIS ISSUE IS NOT LISTED AS A RECALL AS IT IS RELATED TO THE BRAKING SYSTEM MAKING THIS ISSUE A SAFETY HAZARD. INSTEAD I AM STUCK WITH MANY OTHERS HAVING TO PAY $3000 TO GET THE PART REPLACED EVEN THOUGH MY SPECIFIC VEHICLE IS AFFECTED BY THIS ABS ACTUATOR ISSUE. I USE THIS VEHICLE AS MY MAIN TRANSPORTATION FOR MY FAMILY. IF ANYONE CAN HELP ME OR EXPLAIN WHY THIS IS NOT A RECALL PLEASE CONTACT ME AT [XXX]. I AM LEFT WITH AN UNUSABLE VEHICLE BECAUSE MY ABS ACTUATOR DECIDED TO MALFUNCTION ON THE 11TH YEAR AFTER FIRST USE EVEN THOUGH IT ONLY HAS 128,000 MILES. IT SEEMS TO ME THAT THIS SHOULD BE A SAFETY RECALL BECAUSE OF THE CONSEQUENCES OF A MALFUNCTIONING ABS ACTUATOR. I AM REPORTING THE SUDDEN FAILING OF BRAKES AND MORE IMPORTANTLY, THE SUDDEN FORWARD JOLT THE CAR MAKES WHEN THE CAR ENGINE STARTS. I BELIEVE THAT THE ISSUES I AM EXPERIENCING IS DIRECTLY CORRELATED TO THE MALFUNCTIONING ABS ACTUATOR. AGAIN, PLEASE FEEL FREE TO CONTACT ME AT [XXX] REGARDING MY COMPLAINT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA complaint #11205891 — an unverified report by a vehicle owner.

at 108,000 miles Lake Dallas, TX

SERVICE BRAKES

THE VSDC WARNING CAME ON WITH CODE C1391, WHICH MEANS THE ABS PUMP ACCUMULATOR ASSEMBLY HAS GONE BAD, WHICH COSTS THOUSANDS OF DOLLARS TO FIX. WHEN I CONTACTED TOYOTA, THEY SAID THEY EXTENDED THE WARRANTY ON THIS AND THAT EXTENSION RAN OUT A COUPLE OF YEARS AGO. HOWEVER, THIS MAKES NO SENSE TO EXTEND A WARRANTY ON A PART YOU HAVE ADMITTED IS BAD AND A SAFETY HAZARD, AS THE BRAKES WILL FAIL AFTER THIS FAULTY PART REMAINS IN THE DYSFUNCTIONAL STATE. IT APPEARS TO ME THAT TOYOTA, WAS TRYING TO APPEASE AS FEW AS PEOPLE AS POSSIBLE BY EXTENDING A WARRANTY ON SOMETHING AS DANGEROUS AS THIS. THEY REFUSE TO FIX THE PROBLEM, EVEN THOUGH IT WILL CAUSE DEATH TO MANY. THE MECHANIC SAID THIS HAS HAPPENED TO MANY TOYOTA HIGHLANDERS, PER HIS INFORMATION TOO. *JS

NHTSA complaint #11204883 — an unverified report by a vehicle owner.

at 152,000 miles Birmingham, AL

SERVICE BRAKES

A SOUND OF SQUEAKING/PUMPING AIR OCCURS SOMETIMES WHEN I DEPRESS THE BRAKES. THIS SOMETIMES CONTINUES TO HAPPEN EVEN WITH THE CAR IS STOPPED COMPLETELY. IF THE BRAKE IS DEPRESSED LESS, THE SOUND OCCURS LESS FREQUENTLY. I HAD IT INSPECTED BY AN INDEPENDENT MECHANIC AND A DEALERSHIP MECHANIC AND WAS TOLD THE ABS ASSEMBLY HAS A LEAK AND NEEDS TO BE COMPLETELY REPLACED FOR A FEE OF ROUGHLY $2,300. THIS FIRST OCCURRED WITH MILEAGE AROUND 152,000.

NHTSA complaint #11181680 — an unverified report by a vehicle owner.

at 119,000 miles Jersey City, NJ

HYBRID PROPULSION SYSTEM: INVERTER

TL* THE CONTACT OWNS A 2007 TOYOTA HIGHLANDER HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND "VEHICLE STABILITY CONTROL" AND "HYBRID SYSTEM" DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO HUDSON TOYOTA (599 NJ-440, JERSEY CITY, NEW JERSEY) WHERE IT WAS DIAGNOSED THAT THE INVERTER WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 119,000.

NHTSA complaint #11173103 — an unverified report by a vehicle owner.

at 100,000 miles Sherman Oaks, CA

SERVICE BRAKES

WHEN BRAKING AT ANY SPEED, THE BRAKE PEDAL VIBRATES AND MAKES A "CHIRPING" SOUND. AFTER RESEARCHING I'VE DISCOVERED IT'S A BRAKE ACTUATOR ISSUE. TOYOTA DID EXTEND THE WARRANTY BRIEFLY, BUT NO RECALL WAS ISSUED. MY TOYOTA CERTIFIED MECHANIC SAID BRAKE FAILURE COULD DEFINITELY OCCUR WHEN THE ACTUATOR FAILS COMPLETELY. WHEN BRAKING OVER BUMPS, THE BRAKES SEEM TO GIVE OUT BRIEFLY AS WELL WHICH IS QUITE STARTLING. THE REPLACEMENT PART IS $1800 PLUS LABOR, WHICH IS RIDICULOUS CONSIDERING THIS IS DEFINITELY A SAFETY ISSUE.

NHTSA complaint #11129139 — an unverified report by a vehicle owner.

at 175,000 miles Cumming, GA

SERVICE BRAKES

I HAVE OWNED A 2007 TOYOTA HIGHLANDER HYBRID FOR SEVERAL YEARS. I BOUGHT THE CAR USED AND WAS NEVER NOTIFIED OF A SAFETY RECALL WARRANTY EXTENSION FOR THE ANTILOCK BRAKING SYSTEM (ABS MODULE). THE KNOWN DEFECTIVE PART FAILED 6 MONTHS AFTER THE EXTENSION EXPIRED AND WAS NEVER NOTIFIED OF THE RECALL. LOCAL DEALER NOW STATES THE REPAIR WILL COST $2500 WHICH IS ABOUT WHAT THE CAR IS ACTUALLY WORTH. THIS IS MY HIGHSCHOOL DAUGHTER'S CAR AND THE LIABILITY OF THE ABS MODULE & BRAKES FAILING COULD BE SIGNIFICANT. THE CAR IS OTHERWISE DRIVABLE AND THE BRAKES WORK ALTHOUGH THE ABS MODULE CONTINUES TO LIGHT UP THE VSC WARNING LIGHT ON THE LED MONITOR IN THE DASH. MY HOPE IS TO FIND SOME GOODWILL THROUGH TOYOTA OR POSSIBLY THE PART MANUFACTURER, HOWEVER HAVE BEEN UNABLE TO DO SO TO THIS POINT.

NHTSA complaint #11120827 — an unverified report by a vehicle owner.

at 202,000 miles Longmont, CO

SERVICE BRAKES

THE ABS BRAKE PUMP LEAKS. IT'S A $2000 REPAIR. THERE WAS A RECALL, BUT I NEVER GOT THE RECALL LETTER. THE RECALL EXPIRED 8 MONTHS AGO AND TOYOTA WON'T HONOR IT, EVEN THOUGH THEY CONFIRMED THEY SENT THE RECALL LETTER TO THE FORMER OWNER, 17 MONTHS AFTER I PURCHASED THE CAR. THEY DID NOT SEND THE LETTER TO THE REGISTERED OWNER ON FILE WITH THE STATE, THEY SENT IT TO THE ADDRESS THEY HAD ON FILE WITH TOYOTA.

NHTSA complaint #11115490 — an unverified report by a vehicle owner.

at 60,035 miles Marietta, GA

SERVICE BRAKES

WHILE DRIVING UNDER NORMAL CONDITIONS, ALL DASH LIGHTS WENT ON SAYING CHECK VSC SYSTEM, ABS, BRAKE LIGHTS, WARNINGS AND TRACTION. TOOK VEHICLE TO SERVICE AT TOYOTA DEALER AND WAS TOLD THE ABS ACTUATOR ASSEMBLY HAS TO BE REPLACED, FOR NEARLY $2500. THIS IS A VEHICLE WITH UNDER 65,000 MILES ON IT AND THE ACTUATOR SHOULD LAST FOR THE LIFE OF THE VEHICLE. I JUST HAD THE RADIATOR REPLACED AND BRAKES REPLACED TWO MONTHS AGO. THIS PROBLEM WAS NOT DETECTED. BRAKES HAVE ALWAYS BEEN SOFT ON THIS VEHICLE. NOW THE BATTERY IS NOT CHARGING AND THE BRAKES ONLY SEEM TO WORK OFF AND ON. I HAVE TO PUMP THE BRAKES TO MAKE THEM WORK RIGHT. THIS IS A HUGE SAFETY PROBLEM AS ALL OF MY DRIVING IS IN THE CITY IN TRAFFIC. FROM READING ONLINE THIS IS A PROBLEM THAT OCCURS FREQUENTLY WITH THIS TYPE OF TOYOTA HIGHLANDER AND OTHER MODELS. I DON'T FEEL SAFE DRIVING IT AND I CAN'T AFFORD TO FIX IT. IT'S BARELY WORTH THE COST OF REPAIRING IT. IF THIS IS A KNOWN PUBLIC SAFETY ISSUE WHY DOESN'T TOYOTA RECALL THIS PART? THE SERVICE PERSON TOLD ME THE BRAKES MAY NOW FAIL AT ANY TIME, IN A DAY OR IN TWO WEEKS. HE TOLD ME TO AVOID OTHER VEHICLES ON THE ROAD!

NHTSA complaint #11101290 — an unverified report by a vehicle owner.

at 60,035 miles Marietta, GA

ELECTRONIC STABILITY CONTROL (ESC)

WHILE DRIVING UNDER NORMAL CONDITIONS, ALL DASH LIGHTS WENT ON SAYING CHECK VSC SYSTEM, ABS, BRAKE LIGHTS, WARNINGS AND TRACTION. TOOK VEHICLE TO SERVICE AT TOYOTA DEALER AND WAS TOLD THE ABS ACTUATOR ASSEMBLY HAS TO BE REPLACED, FOR NEARLY $2500. THIS IS A VEHICLE WITH UNDER 65,000 MILES ON IT AND THE ACTUATOR SHOULD LAST FOR THE LIFE OF THE VEHICLE. I JUST HAD THE RADIATOR REPLACED AND BRAKES REPLACED TWO MONTHS AGO. THIS PROBLEM WAS NOT DETECTED. BRAKES HAVE ALWAYS BEEN SOFT ON THIS VEHICLE. NOW THE BATTERY IS NOT CHARGING AND THE BRAKES ONLY SEEM TO WORK OFF AND ON. I HAVE TO PUMP THE BRAKES TO MAKE THEM WORK RIGHT. THIS IS A HUGE SAFETY PROBLEM AS ALL OF MY DRIVING IS IN THE CITY IN TRAFFIC. FROM READING ONLINE THIS IS A PROBLEM THAT OCCURS FREQUENTLY WITH THIS TYPE OF TOYOTA HIGHLANDER AND OTHER MODELS. I DON'T FEEL SAFE DRIVING IT AND I CAN'T AFFORD TO FIX IT. IT'S BARELY WORTH THE COST OF REPAIRING IT. IF THIS IS A KNOWN PUBLIC SAFETY ISSUE WHY DOESN'T TOYOTA RECALL THIS PART? THE SERVICE PERSON TOLD ME THE BRAKES MAY NOW FAIL AT ANY TIME, IN A DAY OR IN TWO WEEKS. HE TOLD ME TO AVOID OTHER VEHICLES ON THE ROAD!

NHTSA complaint #11101290 — an unverified report by a vehicle owner.

at 280,000 miles Snellville, GA

FUEL/PROPULSION SYSTEM

CHECK ENGINE LIGHT CAME ON YESTERDAY WHILE DRIVING. WE WERE TOLD THIS MORNING THAT WE MUST REPLACE THE FUEL SYSTEM CHARCOAL CANISTER. THIS ITEM IS UNDER RECALL FOR MANY TOYOTA VEHICLES 2006-2015, BUT THEY DID NOT TELL ME THAT IT IS COVERED ON MINE. HE SAID THERE IS A CRACK AND WHEN THEY REPLACE THE CANISTER THEY NEED TO REPLACE THE FUEL CONTAINMENT VALVE AS WELL. CAN YOU PLEASE CONFIRM IF MY VEHICLE IS COVERED UNDER THE RECALL? MY VEHICLE IS ACTING PERFECTLY FINE.

NHTSA complaint #11100335 — an unverified report by a vehicle owner.

at 146,000 miles Phoenix, AZ

SERVICE BRAKES

MY BRAKE ACTUATOR BEGAN MAKING NOISES AND VIBRATING WHILE STILL COVERED BY THE SECONDARY WARRANTY. I TOOK IT INTO LOCAL TOYOTA DEALERSHIP, AND WAS TOLD THAT DESPITE THE SOUND AND VIBRATION THE CAR HAS TO THROW THE PROPER WARNING CODES TO BE COVERED. WHEN MY REAR WINDOW MOTOR OVERLOADED AND FAILED, IMMEDIATELY THE VSC/BRAKE/ABS WARNING LIGHTS ALL CAME ON THE DASHBOARD. I BELIEVE THAT THE BRAKE ACTUATOR HAS BEEN BAD FOR AWHILE, BUT ONLY AN UNRELATED ELECTRICAL SURGE CAUSED THE ECU TO TRIP THE BRAKE ACTUATOR ERROR CODES. I'M GRATEFUL THAT TOYOTA RESPONDED TO PREVIOUS COMPLAINTS BY EXTENDING THE WARRANTY -BUT THE DELAY IN TRIPPING THE ERROR CODE COST ME 6 MONTHS OF DRIVING WITH THE PULSATING AND POUNDING BRAKE NOISE AND ALLOWED MY SECONDARY WARRANTY TO EXPIRE.

NHTSA complaint #11092352 — an unverified report by a vehicle owner.

at 119,529 miles Burnet, TX

SERVICE BRAKES

"BRAKE ACTUATOR ASSEMBLY WARRANTY ENHANCEMENT" WHICH CAN CAUSE THE ABS AND VSC WARNING LIGHTS TO ILLUMINATE WITH CODES C1391, C1252, C1253 AND/OR C1256 MAY BE FOUND IN THE ABS ECU. TOYOTA HAD TWO WARRANTY ENHANCEMENTS FOR THIS ONE 6/12/2007 - 6/12/2017 AND THE SECOND ENDED 12/31/2017. WE HAD MIDAS AUTO SERVICE EXPERTS DO A BRAKE EVALUATION ON 11/25/2017, WHICH SHOWED CODES C1241, C1256 AND C1391. WE HAD THE EVALUATION DONE BECAUSE AFTER BREAKING THE CHECK VSC SYSTEM AND ABS AND BRAKE LIGHT CAME ON. WE HAVE THE PAPERWORK FROM MIDAS. IT WAS ALSO BROUGHT TO THE ATTENTION OF THE TOYOTA DEALERSHIP SALESPERSON THAT SOLD US THE CAR ON 12/20/17 AND HE DOCUMENTED IT ON HIS TOYOTA LAPTOP. THE SERVICE DEPARTMENT WAS ALSO CONTACTED BUT DID NOT REVEAL THERE WAS A WARRANTY ENHANCEMENT FOR THIS PROBLEM ONLY QUOTED TO REPLACE IT WOULD BE APPROXIMATELY $2500.00. THIS IS STILL A KNOWN PROBLEM AND THERE HAVE BEEN MULTIPLE CASES OPENED FOR THIS PROBLEM. I OPENED CASE 1801083723 ON 1/8/2017 AND ANOTHER 1804032206. TOYOTA TOLD ME BECAUSE THE CASE WAS OPENED AFTER 12/31/2017 AND THE SERVICE DEPARTMENT DID NOT RUN A DIAGNOSTIC ON IT THERE IS NOTHING THEY CAN DO UNDER THE WARRANTY ENHANCEMENT EVEN THOUGH WE HAVE PROOF FROM MIDAS (A THIRD PARTY) THERE WAS AN ISSUE ON 11/25/2017 AND THE TOYOTA SALES ASSOCIATE HAS NOTES IN REFERENCE TO IT AS WELL ON 12/20/17. THIS IS VERY DANGEROUS DUE TO NOT BEING ABLE TO STOP AND SINCE IT IS A KNOWN PROBLEM TOYOTA SHOULD OPEN UP ANOTHER WARRANTY ENHANCEMENT AND BE LIABLE TO REPAIR THESE VEHICLES AS THEY ARE BROUGHT IN. TOYOTA DID RUN A DIAGNOSTIC ON IT 3/28/2017 AND HAD THE SAME PROBLEM AS IT DID ON 11/25/2017 WHEN MIDAS RAN THE EVALUATION ON IT.

NHTSA complaint #11090121 — an unverified report by a vehicle owner.

at 114,678 miles Burnet, TX

SERVICE BRAKES

BRAKE ACTUATOR ASSEMBLY ENHANCER/ABS MODULE WENT OUT IN 11/2017. TOYOTA HAD A WARRANTY ENHANCEMENT ON THIS THAT ENDED IN 12/31/2017. THIS WENT OUT IN 11/2017, BUT WAS NOT DIAGNOSED AT A TOYOTA SERVICE DEPARTMENT, BUT THE SVC DEPT WAS CALLED ABOUT IT.. IT WAS DIAGNOSED AT MIDAS. A CASE WAS OPENED WITH TOYOTA ON 1/8/2018. TOYOTA IS SAYING THEY WILL NOT HONOR THE WARRANTY BECAUSE IT IS PAST THE 12/31/2017 DATE. THIS IS A KNOWN ISSUE WITH THESE TYPE OF VEHICLES AND SHOULD BE FIXED BY TOYOTA.

NHTSA complaint #11083675 — an unverified report by a vehicle owner.

at 18,000 miles Madison, WI

AIR BAGS

MY AIRBAG ON THE DRIVERS SIDE HAS JUST STOPPED WORKING. I CALLED TOYOTA AND THEY JUST SAY ITS A 10 YEAR OLD CAR AND AIRBAGS STOP WORKING. THIS IS A HUGE SAFETY CONCERN. ALSO MY HORN IS AFFECTED BY IT TOO, BECAUSE THAT HAS STOPPED ALSO. THESE THINGS HAVE STOPPED OVER A YEAR AGO. BEING THAT MY VEHICLE IS A BATTERY POWERED CAR, PEOPLE DO NOT HEAR THE ENGINE MUCH AND THE PROBABILITY OF A ACCIDENT IS HIGHER.

NHTSA complaint #11054902 — an unverified report by a vehicle owner.

at 87,842 miles Rice Lake, WI Fire

STRUCTURE:BODY

CAR WAS PARKED IN DRIVEWAY AND WAS STATIONARY. WARMING CAR UP TO GET RID OF FROST ON WINDSHIELD. THE CAR STARTED ON FIRE - TOTAL LOST. 3 TO 4 FEET FLAMES COMING OUT OF ENGINE.

NHTSA complaint #11044702 — an unverified report by a vehicle owner.

at 87,842 miles Rice Lake, WI Fire

ELECTRICAL SYSTEM

CAR WAS PARKED IN DRIVEWAY AND WAS STATIONARY. WARMING CAR UP TO GET RID OF FROST ON WINDSHIELD. THE CAR STARTED ON FIRE - TOTAL LOST. 3 TO 4 FEET FLAMES COMING OUT OF ENGINE.

NHTSA complaint #11044702 — an unverified report by a vehicle owner.

at 87,842 miles Rice Lake, WI Fire

ENGINE

CAR WAS PARKED IN DRIVEWAY AND WAS STATIONARY. WARMING CAR UP TO GET RID OF FROST ON WINDSHIELD. THE CAR STARTED ON FIRE - TOTAL LOST. 3 TO 4 FEET FLAMES COMING OUT OF ENGINE.

NHTSA complaint #11044702 — an unverified report by a vehicle owner.

at 176,000 miles North Miami, FL

UNKNOWN OR OTHER

FAULTY BREAK SYSTEM THIS WOULD BE 2 TIME TO GET FIX IN LESS THAN 1 AND 3 MONTHS

NHTSA complaint #11021215 — an unverified report by a vehicle owner.