37 of the
1,104 complaints filed about the Toyota Highlander Hybrid
are about the other systems —
3% of everything owners reported.
The worst model year for it is 2006.
2023 TOYOTA HIGHLANDER HYBRID- Emailed forwarded from U.S. Senator Blackburn's Office. Consumer states: "I am writing to let you know that as a dedicated Toyota customer for over 35 years and purchased over 8 vehicles, I am very disappointed with the lack of any customer service associated with the purchase of a 2023 Highlander Hybrid in November 2022. It is now June 2023 and I still have only one key FOB for my vehicle. I hear that there is a computer chip shortage yet every 2023 Highlander Hybrid that has been delivered in USA since January 2023 has received both FOBs. They get keys immediately yet we have waited over 6 moths and still waiting. The Customer Advocates at Toyota keep saying a different date for availability. Originally it was Feb/March and then May/June. The latest is now end of summer. Why? I am very disappointed with Toyota and their handling of this issue. Why can’t we get our extra FOB. I am so disappointed with the lack of customer care for a loyal customer. Please help me. "
NHTSA complaint #11529125 — an unverified report by a vehicle owner.
WE WERE DRIVING DOWN THE HIGHWAY I-30 EAST UP A HILL GOING APPT 70 MPH WHEN THE CAR WENT INTO LIMP MODE AND SLOWED DOWN TO 10 MPH. THEN WENT TO ONLY 1 MPH. WE CHECKED THE BATTERY CONNECTION, FUEL CAP, EVERYTHING WE FOUND ONLINE TO CHECK.
NHTSA complaint #11302108 — an unverified report by a vehicle owner.
0 MILES, BRAND NEW, BROUGHT IT HOME AND FOUND THE VOICE PROMPTS AND NAVIGATION SYSTEM DID NOT WORK, SO YOU HAVE TO LOOK AT THE MAP AND TAKE YOUR EYES OFF OF THE ROAD IN ORDER TO FIND THE DIRECTION TO WHERE YOU'RE GOING. BROUGHT IT IN TO THE SHOP THE NEXT DAY, WAS GIVEN A LOANER, AND THEY "UPDATED" THE CAR'S CIOMPUTER. IT WORKED UNTIL YOU TURNED THE CAR OFF, AND ONCE AGAIN, THE NAVIGATION SYSTEM WOULD NO WORK, AND THERE WERE NO VOICE PROMPTS WHATSOEVER TO HELP THE DRIVER KEEP "EYES ON THE ROAD" WHILE FIGURING OUT HOW TO NAVIGATE THE ON BOARD MENU THAT WAS SILENT. ALSO, THE "EASY SPEAK" FUNCTION DIDN'T WORK, SO IF YOU HAVE A BABY IN THE SECOND OR THIRD ROW, THE BAY MAY NOT HEAR YOU TRYING TO ASSESS WHAT IS WRONG. NO TURN-BYTURN GUIDANCE WORKING. NO
NHTSA complaint #11203818 — an unverified report by a vehicle owner.
TAKATA RECALL .. MY CAR START GETTING AN ERROR LIGHT IN MY DASHBOARD.. IT SAYS BRAKE MALFUNCTION , VSC SYSTEM AND ABS SYSTEM .. MY CAR RUNS FINE BUT SOMETIME WHEN I PRESS THE PHRASE PEDAL CAR DOESN'T BREAK RIGHT AWAY AND MAKING NOISE.
NHTSA complaint #11187344 — an unverified report by a vehicle owner.
MY TOYOTA HIGHLANDER LIMITED PLATINUM HYBRID NAVIGATION SYSTEM VEHICLE VOICE COMMAND DOESN'T WORK ON INITIAL START UP OF THE VEHICLE. THE NAVIGATION SYSTEM DOES ACCEPT DRIVER VOICE COMMANDS AND DOES SET UP THE NAVIGATION AND PROVIDES THE DRIVER WITH ON SCREEN DRIVING DIRECTIONS BUT THE VEHICLE VOICE COMMAND DOESN'T WORK AND THERE ARE NO TURN BY TURN VOICE INSTRUCTIONS. (NOTE: THERE IS A WORK AROUND AND THAT IS TO TURN OFF THE VEHICLE IMMEDIATELY AND RESTART THE SYSTEM ... THEN VOICE COMMAND OPERATES PROPERLY). MY SAFETY CONCERN IS: UNLESS I ANTICIPATE USING THE NAVIGATION SYSTEM AND RESTART THE VEHICLE A SECOND TIME I WILL NOT GET TURN BY TURN VOICE COMMANDS FROM THE VEHICLES NAVIGATION SYSTEM. SINCE THE NAVIGATION SYSTEM RESPONDS TO THE DRIVERS COMMANDS I DO GET ON SCREEN DIRECTION (W/O VOICE COMMAND) AND FIND MYSELF WATCHING THE SCREEN FOR DIRECTIONS RATHER THAT THE TRAFFIC IN FRONT OF ME. TO DATE I HAVE NOT HAD AN ACCIDENT BUT HAVE HAD A COUPLE OF CLOSE CALLS IN URBAN DRIVING SITUATION WHEN I'M MISSING VEHICLE TURN BY TURN VOICE COMMANDS. I SEE THIS AS A VEHICLE DEFECT THAT WILL BE CAUSING SERIOUS SAFETY ISSUES AS THE NUMBER OF THESE VEHICLES INCREASE ON THE ROAD*. I HAVE MADE NUMEROUS TRIPS TO THE DEALERSHIP AND CONTACTED TOYOTA CUSTOMER SUPPORT A NUMBER OF TIMES. AT THIS TIME IT IS AN ISSUE THEORETICALLY BEING WORKED BY TOYOTA WITH NO KNOWN ECD. *I'VE GOOGLED NUMEROUS HIGHLANDER FORUMS AND FOUND OWNERS OF THE 2019 HYBRID LIMITED PLATINUM ALL OVER THE COUNTRY HAVE THIS SIMILAR ISSUE AND HAVE RECEIVED THE SAME RESPONSE FROM TOYOTA. IT'S ONLY A MATTER OF TIME THAT SOMEONE WATCHING THEIR NAVIGATION SCREEN BECAUSE THEY WEREN'T GETTING TURN BY TURN VOICE COMMANDS FROM THE VEHICLE WILL CAUSE A SERIOUS ACCIDENT OR RUN OVER A PEDESTRIAN. PLEASE HELP US 2019 TOYOTA HIGHLANDER HYBRID LIMITED PLATINUM OWNERS RESOLVE THIS SERIOUS SAFETY ISSUE. THKS.
NHTSA complaint #11180862 — an unverified report by a vehicle owner.
THE BRAKES FAILED WHEN BACKING UP AT ABOUT 4 MPH. CAR DIDN'T STOP UNTIL IT HIT A TREE. BRAKING ASSIST DIDN'T WORK. TWO FEET ON BRAKES COULD NOT STOP THE CAR.
NHTSA complaint #11132353 — an unverified report by a vehicle owner.
STOPPED IN INTERSECTION WAITING TO MAKE A LEFT TURN. WHEN ATTEMPTING TO ACCELERATE ENGINE DID NOT START HYBRID WARNING STATED HYBRID SYSTEM FAILURE STOP IMMEDIATELY. GLIDED TO A PARKING SPACE. ATTEMPTED TO RESTART ENGINE CONTINUE TO GET SAME WARNING. AFTER THREE ATTEMPTS CALLED AAA AND TOYOTA DEALERSHIP. I WAS URGED TO TOW THE VEHICLE. AFTER APPROXIMATELY 20 MINUTES, ATTEMPTED TO START AGAIN THE VEHICLE TURNED ON AS IF NOTHING HAPPENED. ALL WARNING LIGHTS AT THAT TIME WERE EXTINGUISHED. DEALERSHIP FOUND A GENERAL WARNING ON VEHICLE COMPUTER. DEALERSHIP COULD FIND NOTHING WRONG WITH THE VEHICLE.
NHTSA complaint #11124768 — an unverified report by a vehicle owner.
VEHICLE IS DUE FOR AN INSPECTION AFTER 5000 MILES. A CERTIFIED INSPECTION IS TO BE PERFORMED BY NEW OWNER (XXXX) AT AN APPROVED CA INSPECTION SITE. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11105084 — an unverified report by a vehicle owner.
WHILE DRIVING 40 MPH, MY DASHBOARD LIT UP WITH 'BRAKE BRAKE MALFUNCTION', 'ABS CHEVK ABS', AND 'CHECK VSC SYSTEM'. ALL DASH LIGHTS LIT UP ALSO. DROVE TO THE REPAIR SHOP AND HAD CODES RUN. NO CODES WERE PRESENT. THIS IS RELATED TO THE C1391 CODE THAT HAS A RECALL ON 06&07 HIGHLANDERS, AND 08 CAMY'S. THE FRONT RIGHT OF THE ENGINE IS MAKING A CLICKING SOUND EVERY 20 SECONDS FROM THE BRAKE STABILIZER. JUST PRIOR TO THIS FOR THE LAST 2 WEEKS, THE VEHICLE HAS HAD DIFFICULTY OBTAINING A 'READY' LIGHT. BATTERY HAS BEEN PULLED AND BENCH TESTED, AND ALL CONNECTIONS WERE CHECKED. IT WOULD APPEAR THAT IN THE LAST TWO MONTHS MANY 08 OWNERS ARE PRESENTING WITH THIS PROBLEM, WITH A RANGE OF PROPOSED REPAIR EXPENSE FROM $3,300 TO $6,500. SEEING AS THIS IS A KNOWN PROBLEM WITH THE 08 CAMRY', RESULTING IN BRAKE FAILURE IN BOTH CAMRY'S AND HIGHLANDER, THIS OUGHT TO BE A RECALL FOR BOTH VEHICLES.
NHTSA complaint #11073201 — an unverified report by a vehicle owner.
DRIVING APPROXIMATELY 30K / HR ON SEPTEMBER 22, AROUND 6PM. LITTLE TRAFFIC AS THE ROAD LEADS DEEP TO THE COUNTRY. NO RAIN, GREAT VISIBILITY. WE'D JUST STOPPED TO FOLLOW SOMEONE TO A REMOTE LOCATION AND HAD NOT GOTTEN OUT OF THE CAR AT THAT TIME AS THE FRIEND CAME TO THE DRIVER'S SIDE DOOR. A FEW MINUTES LATER, AN ALARM SOUNDED AND THE INDICATOR DISPLAYED "BRAKE MALFUNCTION". THE BRAKES WERE NOT WORKING AND AT THE SAME MOMENT, SMOKE BEGAN FILLING THE VEHICLE FROM THE FRONT VENTS. AT THIS TIME YOU COULD ALSO SEE SMALL FLAMES FROM THE FRONT HOOD OF THE VEHICLE. WE IMMEDIATELY EXITED THE CAR ONCE IT CAME TO A COMPLETE STOP (FORCED TO PARK POSITION). FLAMES COULD BE SEEN FALLING FROM THE PASSENGER SIDE FRONT END. MY HUSBAND SHUT OFF THE VEHICLE. WE RAN AROUND A NED IN THE ROAD TO GET TO SAFETY. WITHIN MINUTES (5-7 MAX) THE CAR WAS ENGULFED IN FLAMES. THE GENTLEMAN WE WERE FOLLOWING TURNED AROUND TO SEE WHERE WE WERE WHEN HE REALIZED THAT THE CAR WAS IN FLAMES. TOYOTA CES HAS BEEN CONTACTED AS WE WERE HOPING FOR HELP WITH AN INVESTIGATION. WE ARE A MILITARY FAMILY, STATIONED OVERSEAS. THE VEHICLE WAS SHIPPED HERE 2.5 YEARS AGO AT GOVERNMENT EXPENSE ONCE WE RECEIVED NEW ORDERS. TOYOTA HAS BEEN LESS THAN ACCOMMODATING WITH PROVIDING ANY INFORMATION. THIS HAPPENED WITH LITTLE TIME TO GET TO SAFETY. MY HOPE IS INFORMATION CAN BE GATHERED FROM OTHER CONSUMERS THAT MAY HAVE EXPERIENCED SIMILAR SITUATIONS. LIVES COULD POTENTIALLY BE SAVED IF WE WORK TOGETHER TO GET FACTS DOCUMENTED. STATESIDE NUMBER PROVIDED. WE CAN BE REACHED AT +34 642 47 0598
NHTSA complaint #11030100 — an unverified report by a vehicle owner.
I WAS DRIVING MY CAR AND WHEN I BRAKE TO SLOW DOWN I HEARD A CHIME AND A CHECK VCS SYSTEM WARNING CAME WITH ABS , BRAKE AND SLIP INDICATOR ,MASTER WARNING LIGHT AND ELECTRONIC CONTROLLED BRAKE SYSTEM WARNING LIGHT CAME ON TOO. I HAVE FOUND THAT IN 2013 THERE WAS A SAFERY RECALL DLF(D2F) ON CERTAIN HIGHLANDER HV 2006-2010.
NHTSA complaint #10992069 — an unverified report by a vehicle owner.
WHILE BRAKING TO STOP CAR IN A SCHOOL PICK UP LINE, WARNING LIGHTS AND MESSAGES BEGAN FLASHING. WARNING LIGHTS STATED BRAKE MALFUNCTION, ABS SYSTEM ETC. DEALER RAN DIAGNOSTIC, STATED THERE IS AN INTERNAL LEAK OF BRAKE ACTUATOR, REPAIR COSTS $5500. LIGHTS WERE RESET AND 2 WEEKS LATER WHILE DRIVING LIGHTS AND WARNINGS CAME BACK ON. TOYOTA HAS RECALL FOR 2006 AND 2007 BUT NOT 2009.
NHTSA complaint #10983340 — an unverified report by a vehicle owner.
I AM ABOUT TO PURCHASE AN 06 TOYOTA HIGHLANDER 4X4 HYBRID. I RECEIVED INFORMATION THAT THE 06 TOYOTA HIGHLANDER HYBRID INVERTER HAS SERIOUS PROBLEMS, AND THAT THE COST TO FULLY REPAIR THIS PROBLEM IS HUGE. I WOULD LIKE TO PROTECT MYSELF FROM POTENTIAL PROBLEMS (LIKE THIS) BY NOT PURCHASING ANY SUCH VEHICLE. I WOULD ALSO LIKE TO KNOW (IF THIS ISSUE IS VALID) WHETHER DEALERSHIPS HAVE THE ABILITY TO BE INFORMED OF ANY SUCH VEHICLE PROBLEMS, BEFORE THEY SELL IT ON THEIR LOT?
NHTSA complaint #10981367 — an unverified report by a vehicle owner.
THE HATCH CONTINUES TO FAIL EVEN AFTER THEY REPLACED "DEFECTIVE" PART. THE BATTERIES HAD TO BE REPLACED BECAUSE THEY HAD FAILED. ON 3/2/17 I WAS SITTING IN THE DRIVER SEAT WITH THE CAR IN PARK WITH THE ENGINE RUNNING AND SUDDENLY THE DRIVER SEAT MOVED ALL THE WAY FORWARD, THEN THE BACK STRAIGHTENED COMPLETELY AND THE SIDE VIEW MIRRORS ADJUSTED ALL THE WAY UP. I PLACED A CALL TO THE DEALERSHIP AT 2:51PM, WAS TOLD I'D GET A CALL BACK. I DROVE THE CAR HOME WITH MY ADULT DAUGHTER. RADIO WAS OFF. WHEN I WAS STOPPED IN EITHER TRAFFIC OR A LIGHT WE COULD HEAR A MOTOR TRYING TO START. I MADE IT HOME SAFELY. I HAD THE CAR TOWED TO THE DEALERSHIP AND WAS ADVISED THAT SINCE THEY COULD NOT REPLICATE THE PROBLEM IT DIDN'T HAPPEN. THEY RETURNED THE CAR TO ME WITHOUT ANY DOCUMENTATION OF A COMPLAINT.
NHTSA complaint #10958546 — an unverified report by a vehicle owner.
THE VEHICLE HEATING SYSTEM DOESN'T WORK AT ALL TIMES AT WHICH TIME IT SEEMS TO SWITCH TO AIR CONDITIONING. THE DIGITAL DISPLAY ALSO FADES THE LONGER THE SYSTEM IS SWITCHED ON OR THE LONGER THE DRIVE. THIS CAN CAUSE A SAFETY ISSUE DURING COLD WEATHER CONDITIONS.
NHTSA complaint #10943995 — an unverified report by a vehicle owner.